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Table of Contents:

1.  Introduction

1.1  What is the PB05-L LoRaWAN Push Button?

The PB05-L LoRaWAN Button is a wireless device with 5 push buttons. When a button is pressed, the device sends a signal to the IoT server using the LoRaWAN protocol.

It runs on 2 x AA batteries, lasting for approximately 30k presses across all five buttons. When the batteries run out, they can be easily replaced.

The PB05-L also has a built-in speaker that plays different sounds when a button is pressed or when a response is received from the server. If needed, the speaker can be turned off.

This device is fully compatible with LoRaWAN v1.0.3 and works with any standard LoRaWAN gateway.

Note: Battery life depends on how often the device sends data. Check the battery analyzer for details.

1.2  Features

  • Wall-mountable
  • LoRaWAN v1.0.3 Class A protocol
  • 5 push buttons
  • Built-in speaker
  • Frequency bands: CN470, EU433, KR920, US915, EU868, AS923, AU915
  • AT commands for parameter configuration
  • Remote parameter configuration via LoRaWAN downlink
  • Firmware upgradeable via programming port
  • Supports 2 × AA LR6 batteries
  • IP52-rated for dust and water resistance

1.3  Power Consumption

  • Idle: 5 µA
  • Transmit: Max 110 mA

1.4  Storage & Operation Temperature

-10 ~ 50 °C  or -40 ~ 60 °C (depends on the battery type, see FAQ)

1.5  Applications

  • Smart Buildings & Home Automation
  • Logistics and Supply Chain Management
  • Smart Metering
  • Smart Agriculture
  • Smart Cities
  • Smart Factory

See Use Cases (Section 7) for more information.

1.6 Device appearance

image-20250303102218-1.jpeg

Note: For customization purposes, the PVC sticker is not attached by default.

1.7 Mechanical Drawings

image-20250312090840-1.png

2.  Operation Mode

2.1  How does it work?

Each PB05-L is shipped with a unique set of LoRaWAN registration information, including DevEUI, AppEUI, and AppKey. To use the PB05-L in a LoRaWAN network, the user must register these EUIs and keys in advance to enable OTAA activation of the device in the LoRaWAN network server.

image-20230426083617-1.png

Once the device is powered on and within the network’s coverage, it will automatically join and start transmitting sensor data. By default, it sends an uplink every 20 minutes.

2.2  How to Activate PB05-L?

 1.  Open the enclosure from the bottom as shown in the image below.

image-20250303105217-1.jpeg

 2.  Insert 2 x AA LR6 batteries. Make sure to insert them in the correct direction.

image-20250303105439-2.jpeg

 3. Activate the device by pressing and holding (long press) the ACT button.

image-20250303105945-3.jpeg

You can check LED Status to determine the working state of the PB05-L.

2.3  Joining with a LoRaWAN network server

This section shows an example of how to join The Things Stack LoRaWAN network server. Registering with other LoRaWAN network servers may also follow a similar procedure.

Assume the LPS8v2 is already set to connect to TTN V3 network . We need to add the PB05-L device in TTN V3 portal.  

The following network diagram shows that the PB05-L is connected to a LoRaWAN Network Server. The network server supports end-to-end data communication between the PB05-L and the application server. You can use any public LoRaWAN Network Server to register your device, or you can set up your own private LoRaWAN Network Server. The Things Stack (both free and paid) and ChirpStack are some of the popular LoRaWAN Network Servers available for use.

image-20250305164059-1.jpeg

2.3.1 Joining with The Things Stack

Step 1:  Create a device in TTN V3 with the OTAA keys from PB05-L.

Each PB05-L is shipped with a sticker with the default DEV EUI as below:

Enter these keys in the LoRaWAN Server portal. Below is TTN V3 screen shot:

Create the application.

image-20250306095548-1.jpeg

image-20250306095614-2.jpeg

Add devices to the created Application.

image-20250306095639-3.jpeg

Enter end device specifics manually.

image-20250306095706-4.jpeg

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Step 2: Add decoder

In TTN, user can add a custom payload so it shows friendly reading.

Click this link to get the decoder: PB05-L decoder.

Below is TTN screen shot:

image-20241030172839-3.png

Step 3: Use ACT button to activate PB05-L and it will auto join to the TTN V3 network. After join success, it will start to upload sensor data to TTN V3 and user can see in the panel.

image-20241030173150-5.png

2.4  Uplink Payload

Uplink payloads include two types: Valid Sensor Value and Other Status / Control Commands.

  • Valid Sensor Value: Use FPort=2
  • Other Status / Control Commands: Use an FPort other than 2.

2.4.1  Uplink FPORT=5, Device Status

You can get the Device Status uplink through the downlink command:

Downlink:  0x2601

The device uplinks the status using FPort=5. 

Size (bytes) 12112
ValueSensor ModelFirmware VersionFrequency BandSub-bandBAT

image-20241030165804-1.png

Example Payload (FPort=5):  image-20241030170029-2.png

Sensor Model: For PB05-L, this value is 0x3B.

Firmware Version: 0x0100 means v1.0.0 version.

Frequency Band:

  • 0x01: EU868
  • 0x02: US915
  • 0x03: IN865
  • 0x04: AU915
  • 0x05: KZ865
  • 0x06: RU864
  • 0x07: AS923
  • 0x08: AS923-1
  • 0x09: AS923-2
  • 0x0a: AS923-3

Sub-Band: Value 0x00 ~ 0x08 (only for CN470, AU915,US915. For others, it's 0x00)

BAT: Shows the battery voltage for PB05-L.

Example: 0x0C48 = 3144mV

2.4.2  Uplink FPORT=2, Real time sensor value

PB05-L will send this uplink after Device Status uplink once join LoRaWAN network successfully. And it will periodically send this uplink. Default interval is 20 minutes and can be changed.

Uplink uses FPORT=2 and every 20 minutes send one uplink by default.

Size(bytes)

2

1

1

1

Value

Battery

Sound_key & Sound_ACK

Alarm

key1 & key2 & key3 & key4 & key5

key1 & key2 & key3 & key4 & key5:

Size(bit)bit[1:7]bit0

Value

Reservekey1 & key2 & key3 & key4 & key5

Example in TTN.

image-20241031101215-3.png

  • Battery:

Check the battery voltage.

Ex1: 0x0CEA = 3306mV

Ex2: 0x0D08 = 3336mV

  • Sound_key & Sound_ACK:

Key sound and ACK sound are enabled by default.

Example 1: 0x03

          Sound_ACK: (03>>1) & 0x01=1, OPEN.

          Sound_key:  03 & 0x01=1, OPEN.

Example 2: 0x01

          Sound_ACK: (01>>1) & 0x01=0, CLOSE.

          Sound_key:  01 & 0x01=1, OPEN.

  • Alarm:

Key alarm.

Ex1: 0x01 & 0x01=1, "TRUE", key alarm packet.

Ex2: 0x00 & 0x01=0, "FALSE", normal uplink data.

  • key1

Displays whether the uplink data is triggered by key 1.

01 (H): (0x01&0x01)=01(H) =0000 0001(B)    bit0=1, "Yes"

02 (H): (0x02&0x01)=0     bit0=0, "No"

  • key2

Displays whether the uplink data is triggered by key 2.

02 (H): (0x02>>1)&0x01 =01(H) =0000 0001(B)    bit0=1, "Yes"

04 (H): (0x04>>1)&0x01 =0   bit0=0, "No"

  • key3

Displays whether the uplink data is triggered by key 3.

04 (H): (0x04>>2)&0x01 =01(H) =0000 0001(B)    bit0=1, "Yes"

08 (H): (0x08>>2)&0x01 =0   bit0=0, "No"

  • key4

Displays whether the uplink data is triggered by key 4.

08 (H): (0x08>>3)&0x01 =01(H) =0000 0001(B)    bit0=1, "Yes"

10 (H): (0x10>>3)&0x01 =0   bit0=0, "No"

  • key5

Displays whether the uplink data is triggered by key 5.

10 (H): (0x10>>4)&0x01 =01(H) =0000 0001(B)    bit0=1, "Yes"

01 (H): (0x01>>4)&0x01 =0   bit0=0, "No"

2.4.3  Uplink FPORT=3, Datalog sensor value

PB05-L stores sensor value and user can retrieve these history value via downlink command. The Datalog sensor value are sent via FPORT=3.

The historical payload includes one or multiplies entries.

Size(bytes)

4

1

1

1

4

Value

Reserve

key5 & key4 & key3 & key2 & key1

ReservePoll message flag & alarmUnix Time Stamp

key5 & key4 & key3 & key2 & key1:

Size(bit)bit[1:7]bit0

Value

Reservekey5 & key4 & key3 & key2 & key1

Poll message flag & Alarm:

Size(bit)bit7

bit6

bit5bit4bit[3:1]bit0
Status&ExtNo ACK MessagePoll Message FlagSync time OKUnix Time RequestReserve

Alarm:1

No ACK Message: 1: This message means this payload is fromn Uplink Message which doesn't get ACK from the server before ( for PNACKMD=1 feature)

Poll Message Flag: 1: This message is a poll message reply.

  • Each data entry is 11 bytes, to save airtime and battery, PB05-L will send max bytes according to the current DR and Frequency bands. 

For example, in US915 band, the max payload for different DR is:

  1. DR0: max is 11 bytes so one entry of data
  2. DR1: max is 53 bytes so devices will upload 4 entries of data (total 44 bytes)
  3. DR2: total payload includes 11 entries of data
  4. DR3: total payload includes 22 entries of data.

If user sends below downlink command:  image-20241031142131-3.png

Where : Start time: 6722DD98 = time 24/10/31 Thursday 01:30:00 

             Stop time: 672300C0 = time 24/10/31 Thursday 04:00:00 

PB05-L will uplink this payload:

image-20241031135901-2.png

000000001000416722E531

000000000800416722E538000000000400416722E540000000000200416722E54A000000000100416722E552000000000000406722E9BA000000000000406722EE6A000000000000406722F31A000000000000406722F7CA000000001000416722F9BA000000001000416722F9F6000000000800416722FB0E000000000000406722FC7A

Where the first 11 bytes is for the first entry:

image-20241031153803-1.png

The first four bytes are reserved, meaningless.

key5 & key4 & key3 & key2 & key1: 10(H)

  • key5: ((0x10>>4)&0x01) = 1, "Yes".
  • key4: ((0x10>>3)&0x01) = 0, "No".
  • key3: ((0x10>>2)&0x01) = 0, "No".
  • key2: ((0x10>>2)&0x01) = 0, "No".
  • key1: (0x10 & 0x01) = 0, "No".

The sixth byte is reserved, meaningless.

poll message flag & Alarm: 41(H)    means reply data, For Alarm: 0x41&0x01 =1, "True".

Unix time is 0x6722E531= 1730340145s= 24/10/31 02:02:25

If PB05-L doesn't have any data in the polling time, it will uplink 11 bytes of 0:

image-20241031113339-4.png 

See more info about the Datalog feature.

  

2.5 Show data on Datacake

Datacake IoT platform provides a human friendly interface to show the sensor data in charts, once we have sensor data in TTN V3, we can use Datacake to connect to TTN V3 and see the data in Datacake. Below are the steps:

 

Step 1:  Be sure that your device is programmed and properly connected to the LoRaWAN network.

Step 2:  Configure your Application to forward data to Datacake you will need to add integration. Go to TTN V3 Console --> Applications --> Integrations --> Add Integrations.

1. Add Datacake:

2. Select default key as Access Key:

3. In Datacake console (https://datacake.co/) , add PB05-L:

 Please refer to the figure below.

image-20240510150924-2.png

Log in to DATACAKE, copy the API under the account.

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image-20241031114021-5.png

image-20240510152300-5.png

image-20240510152355-6.png

image-20241031114330-6.png

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Copy and paste the TTN decoder here and save.

image-20240510153624-13.png

Visual widgets please read the DATACAKE documentation.

  

2.6  Datalog Feature

When user want to retrieve sensor value, he can send a poll command from the IoT platform to ask sensor to send value in the required time slot.

2.6.1  Unix TimeStamp

Unix TimeStamp shows the sampling time of uplink payload. format base on

image-20220523001219-11.png

User can get this time from link:  https://www.epochconverter.com/ :

For example: if the Unix Timestamp we got is hex 0x6722DD98, we can convert it to Decimal: 1730338200. and then convert to the time: 2024/10/31 Thursday 01:30:00 (GMT).

1655782409139-256.png

2.6.2 Set Device Time

There are two ways to set device's time:

1.  Through LoRaWAN MAC Command (Default settings)

User need to set AT+SYNCMOD=1 to enable sync time via MAC command.

Once PB05-L Joined LoRaWAN network, it will send the MAC command (DeviceTimeReq) and the server will reply with (DeviceTimeAns) to send the current time to PB05-L. If PB05-L fails to get the

time from the server, PB05-L will use the internal time and wait for next time request (AT+SYNCTDC to set the time request period, default is 10 days).

Note: LoRaWAN Server need to support LoRaWAN v1.0.3(MAC v1.0.3) or higher to support this MAC command feature, Chirpstack,TTN V3 v3 and loriot support but TTN V3 v2 doesn't support. If server doesn't support this command, it will through away uplink packet with this command, so user will lose the packet with time request for TTN V3 v2 if SYNCMOD=1.

2. Manually Set Time

User needs to set AT+SYNCMOD=0 to manual time, otherwise, the user set time will be overwritten by the time set by the server.

2.6.3 Poll sensor value

User can poll sensor value based on timestamps from the server.

Below is the downlink command.

1byte4bytes4bytes1byte
31Timestamp startTimestamp endUplink Interval

Timestamp start and Timestamp end use Unix TimeStamp format as mentioned above. Devices will reply with all data log during this time period, use the uplink interval.

For example, downlink command image-20241031142131-3.png

Is to check 2024/10/31 01:30:00 to 2020/12/1 04:00:00's data

Uplink Internal =5s, means PB05-L will send one packet every 5s. range 5~255s.

2.6.4  Datalog Uplink payload

See Uplink FPORT=3, Datalog sensor value

   

2.7  Buttons

  • ACT button

Long press the ACT button to reset the device and allow it to join network again.

image-20250303110613-4.jpeg

  • Alarm buttons

When you press an alarm button, the PB05-L immediately uplinks data. The alarm flag is set to 'TRUE,' and the corresponding button status is 'Yes'.

image-20250303111505-5.jpeg 

2.8  LED Indicators

The PB05-L has a tri-color LED for easily indicating different stages.

Hold the ACT button until the green light turns on to reset the device. The green LED will flash as the node restarts, the blue LED will flash once when requesting network access, and the green LED will remain on for 5 seconds after successful network access.

In a normal working state:

  • When the node restarts, hold the ACT button until the GREEN LED lights up. The GREEN LED will flash as the node restarts.
  • The BLUE LED will flash once upon requesting network access.
  • The GREEN LED will remain on for 5 seconds after successful network access.

During OTAA Join:

  • For each Join Request uplink, the GREEN LED will blink once.
  • Once the Join is successful, the GREEN LED will remain on for 5 seconds.
  • After joining, for each uplink, either the BLUE or GREEN LED will blink once.

Alarm Button Press:

  • When an alarm button is pressed, the RED LED will flash until the node receives an ACK from the platform.
  • Once the ACK is received, the BLUE LED will stay on for 5 seconds.

 

2.9  Buzzer

The PB05 has a button sound and an ACK sound, both of which users can turn on or off using AT+SOUND.

  • Button sound is the tone played by the node after an alarm button is pressed.
    You can use AT+OPTION to set different button sounds.
  • ACK sound is the notification tone played when the node receives an ACK.

2.10 E2 Extension Cable

image-20220619092222-1.pngimage-20250303135532-3.jpeg

1m Long Breakout Cable for PB05-L

Features:

  • Used for AT commands; compatible with LHT52, LHT65N, and PB05-L.
  • Supports firmware updates for PB05-L; also works with LHT52 and LHT65N.
  • Exposes all pins from the PB05-L Type-C connector.

The following diagram shows the pin mapping between PB05 and the E2 Cable.

image-20250303134914-1.png

3.  Configure PB05-L via AT command or LoRaWAN downlink

You can configure PB05-L via AT Command or LoRaWAN Downlink command.

  • AT Command Connection: 

image-20250303141745-4.jpeg

On a PC, you need to set the serial tool (such as PuTTY or SecureCRT) to a baud rate of 9600 to access the serial console for the PB05-L.

AT commands are disabled by default and require entering a password (default: 123456) to activate them. The AT command input timeout is 5 minutes; after this period, the user must enter the password again.

Enter the password and ATZ to activate the PB05-L, as shown below:

image-20250303114409-8.png

 

  • LoRaWAN Downlink instruction for different platforms can be found here: IoT LoRaWAN Server

There are two types of commands to configure the PB05-L:

General Commands

These commands configure:

  • General system settings, such as the uplink interval.
  • LoRaWAN protocol and radio-related settings.

These commands are the same for all Dragino devices that support the DLWS-005 LoRaWAN stack (Note**). They can be found on the wiki: End Device Downlink Command.

Commands Specifically Designed for PB05-L

These commands are only valid for the PB05-L, as listed below:

 

3.1  Downlink Command Set

Command ExampleFunctionResponseDownlink
AT+TDC=?

 

View current TDC time

1200000
OK

Default 1200000(ms)
AT+TDC=300000Set TDC timeOK

0X0100012C:
01: fixed command
00012C: 0X00012C=

300(seconds)

 

ATZReset node 0x04FF
AT+FDRRestore factory settings 0X04FE
AT+CFM=?View the current confirmation mode status

0,7,0
OK

Default 0,7,0
AT+CFM=1,7,1

Confirmed uplink mode, the maximum number of retries is seven, and uplink fcnt increase by 1 for each retry

OK

05010701
05: fixed command
01:confirmed uplink
07: retry 7 times
01: fcnt count plus 1

AT+NJM=?

Check the current network connection method

1
OK

Default 1
AT+NJM=0Change the network connection method to ABP

Attention:Take effect after ATZ
OK

0X2000: ABP
0x2001: OTAA
20: fixed command 

AT+RPL=?View current RPL settings

0
OK

Default 0
AT+RPL=1set RPL=1    OK

0x2101:
21: fixed command
01: for details, check wiki

AT+ADR=?View current ADR status

1
OK

Default 0
AT+ADR=0Set the ADR state to offOK

0x2200: close
0x2201: open
22: fixed command

AT+DR=?View the current DR settingsOK 
AT+DR=1

set DR to 1
It takes effect only when ADR=0

OK

0X22000101:
00: ADR=0
01: DR=1
01: TXP=1
22: fixed command

AT+TXP=?View the current TXPOK 
AT+TXP=1

set TXP to 1
It takes effect only when ADR=0

OK

0X22000101:
00: ADR=0
01: DR=1
01: TXP=1
22: fixed command

AT+RJTDC=10Set RJTDC time intervalOK

0X26000A:
26: fixed command
000A: 0X000A=10(min)
for details, check wiki

 

____________________________

Retrieve stored data for a specified period of time

 

 

0X3161DE7C7061DE8A800A:
31: fixed command
61DE7C70:0X61DE7C70=2022/1/12 15:00:00
61DE8A80:0X61DE8A80=2022/1/12 16:00:00
0A: 0X0A=10(second)
View details 2.6.2 

AT+DDETECT=?View the current DDETECT setting status and time

1,1440,2880
OK

Default 1,1440,2880(min)
AT+DDETECT=

1,1440,2880

Set DDETECT setting status and time
(When the node does not receive the downlink packet within the set time, it will re-enter the network)

OK

0X320005A0: close
0X320105A0: open
32: fixed command
05A0: 0X05A0=1440(min)

3.2  Set Password

Feature: Set device password, max 9 digits.

AT Command: AT+PWORD

Command ExampleFunctionResponse
AT+PWORD=?Show password

123456
OK 

AT+PWORD=999999Set passwordOK

Downlink Command:

No downlink command for this feature.

3.3  Set button sound and ACK sound

Feature: Turn on/off button sound and ACK alarm.

AT Command: AT+SOUND

Command ExampleFunctionResponse

AT+SOUND=?

Get the current status of button sound and ACK sound

1,1
OK 

AT+SOUND=0,1

Turn off the button sound and turn on ACK soundOK

Downlink Command: 0xA1 

Format: Command Code (0xA1) followed by 2 bytes mode value.

The first byte after 0XA1 sets the button sound, and the second byte after 0XA1 sets the ACK sound. (0: off, 1: on)

  • Example: Downlink Payload: A10001                   // Set AT+SOUND=0,1    Turn off the button sound and turn on ACK sound.

3.4  Set buzzer music type(0~4)

Feature: Set different alarm key response sounds.There are five different types of button music.

AT Command: AT+OPTION

Command ExampleFunctionResponse

AT+OPTION=?

Get the buzzer music type

3

OK

AT+OPTION=1Set the buzzer music to type 1OK

Downlink Command: 0xA3

Format: Command Code (0xA3) followed by 1 byte mode value.

  • Example: Downlink Payload: A300                   // Set AT+OPTION=0    Set the buzzer music to type 0.

3.5  Set Valid Push Time

Feature: Set the holding time for pressing the alarm button to avoid miscontact. Values range from 0 ~1000ms.

AT Command: AT+STIME

Command ExampleFunctionResponse

AT+STIME=?

Get the button sound time

0
OK 

AT+STIME=1000

Set the button sound time to 1000msOK

Downlink Command: 0xA2

Format: Command Code (0xA2) followed by 2 bytes mode value.

  • Example: Downlink Payload: A203E8                 // Set AT+STIME=1000   

          Explain: Hold the alarm button for 10 seconds before the node will send the alarm packet.

4.  Battery & How to replace

4.1  Battery Type and replace

PB05-L uses 2 x AA LR6(1.5v) batteries. If the batteries running low (shows 2.1v in the platform). Users can buy generic AA battery and replace it.

Note: 

1.  The PB05-L doesn't have any screw, users can use nail to open it by the middle.

image-20250303112351-7.png

2.  Make sure the direction is correct when install the AA batteries.

image-20250303105439-2.jpeg

4.2  Power Consumption Analyze

Dragino battery powered product are all runs in Low Power mode. We have an update battery calculator which base on the measurement of the real device. User can use this calculator to check the battery life and calculate the battery life if want to use different transmit interval.

Instruction to use as below:

Step 1:  Downlink the up-to-date DRAGINO_Battery_Life_Prediction_Table.xlsx from:

battery calculator

Step 2:   Open it and choose

  • Product Model
  • Uplink Interval
  • Working Mode

And the Life expectation in difference case will be shown on the right.

image-20220621143643-7.png

5. OTA Firmware update

User can change firmware PB05-L to:

  • Change Frequency band/ region.
  • Update with new features.
  • Fix bugs. 

Firmware and changelog can be downloaded from : Firmware download link

Methods to Update Firmware:

6. Use Cases

6.1 Public Transport Satisfaction

Public transport satisfaction terminals, placed inside buses, trams, or train stations, allow passengers to quickly rate aspects like cleanliness, punctuality, or overall experience after a ride, providing cities and transport operators with valuable real-time feedback, even from locations with poor cellular or WiFi coverage. This helps to improve service quality and passenger satisfaction.

6.2 Event or Conference Feedback

Event or conference feedback terminals, strategically placed at session exits, information booths, or entrance gates, enable attendees to rate specific talks, exhibitors, or their overall event experience on the spot. This setup provides organizers with detailed, location-specific feedback in real time, without relying on constant internet connectivity, allowing them to assess and improve various aspects of the event efficiently.

6.3 Retail Stores or Service Desks

Placed at cashier counters or near store exits, these devices allow customers to quickly rate staff behavior, checkout experience, and store cleanliness. The feedback is captured in real time, giving store managers valuable, honest insights to help improve service quality and enhance the overall shopping experience.

7.  FAQ

7.1 How to design customized sticker?

PB05-L is shipped with a default PVC stick with satisfied icons. This sticker is not attached to the design for easy customizerd purpose. User can design customized PVC sticker and change the panel design. 

Below is the link for the design template. 

8.  Order Info

Part Number: PB05-L-XX

XX : The default frequency band

  • AS923LoRaWAN AS923 band
  • AU915LoRaWAN AU915 band
  • EU433LoRaWAN EU433 band
  • EU868: LoRaWAN EU868 band
  • KR920LoRaWAN KR920 band
  • US915LoRaWAN US915 band
  • IN865:  LoRaWAN IN865 band
  • CN470LoRaWAN CN470 band

9.  Packing Info

Package Includes:

  • PB05-L LoRaWAN Push Buttons x 1

Dimension and weight:

  • Device Size: cm
  • Device Weight: g
  • Package Size / pcs : cm
  • Weight / pcs : g

10.  Support

  • Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before-mentioned schedule.
  • Provide as much information as possible regarding your enquiry (product models, accurately describe your problem and steps to replicate it etc) and send a mail to support@dragino.com.
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