Changes for page WSC1-L-Dragino LoRaWAN Weather Station User Manual
Last modified by Xiaoling on 2025/04/25 09:08
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... ... @@ -3,9 +3,8 @@ 3 3 4 4 5 5 6 - **Tableofntents:**6 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png]] 7 7 8 -{{toc/}} 9 9 10 10 11 11 ... ... @@ -20,47 +20,30 @@ 20 20 == 1.1 Overview == 21 21 22 22 23 -((( 24 -Dragino LoRaWAN weather station series products are designed for measuring atmospheric conditions to provide information for weather forecasts and to study the (% style="color:#4472c4" %)**weather and climate**(%%). They consist of a (% style="color:#4472c4" %)**main process device (WSC1-L) and various sensors**. 25 -))) 22 +Dragino LoRaWAN weather station series products are designed for measuring atmospheric conditions to provide information for weather forecasts and to study the weather and climate. They consist of a main process device (WSC1-L) and various sensors. 26 26 27 -((( 28 - 29 -))) 30 30 31 -((( 32 -The sensors include various type such as: (% style="color:#4472c4" %)**Rain Gauge**, **Temperature/Humidity/Pressure sensor**, **Wind Speed/direction sensor**, **Illumination sensor**, **CO2 sensor**, **Rain/Snow sensor**,** PM2.5/10 sensor**, **PAR(Photosynthetically Available Radiation) sensor, Total Solar Radiation sensor**(%%) and so on. 33 -))) 25 +The sensors include various type such as: Rain Gauge, Temperature/Humidity/Pressure sensor, Wind Speed/direction sensor, Illumination sensor, CO2 sensor, Rain/Snow sensor, PM2.5/10 sensor, PAR(Photosynthetically Available Radiation) sensor, Total Solar Radiation sensor and so on. 34 34 35 -((( 36 - 37 -))) 38 38 39 -((( 40 -Main process device WSC1-L is an outdoor LoRaWAN RS485 end node. It is powered by external (% style="color:#4472c4" %)**12v solar power**(%%) and have a (% style="color:#4472c4" %)**built-in li-on backup battery**(%%). WSC1-L reads value from various sensors and upload these sensor data to IoT server via LoRaWAN wireless protocol. 41 -))) 28 +Main process device WSC1-L is an outdoor LoRaWAN RS485 end node. It is powered by external 12v solar power and have a built-in li-on backup battery. WSC1-L reads value from various sensors and upload these sensor data to IoT server via LoRaWAN wireless protocol. 42 42 43 -((( 44 - 45 -))) 46 46 47 -((( 48 -WSC1-L is full compatible with(% style="color:#4472c4" %)** LoRaWAN Class C protocol**(%%), it can work with standard LoRaWAN gateway. 49 -))) 31 +WSC1-L is full compatible with LoRaWAN Class C protocol, it can work with standard LoRaWAN gateway. 50 50 51 51 52 52 35 + 53 53 = 2. How to use = 54 54 55 55 == 2.1 Installation == 56 56 57 -Below is an installation example for the weather station. Field installation example can be found at [[Appendix I: Field Installation Photo.>>||anchor="H 11.AppendixI:FieldInstallationPhoto"]]40 +Below is an installation example for the weather station. Field installation example can be found at [[Appendix I: Field Installation Photo.>>||anchor="H"]] 58 58 59 -[[image: 1656041948552-849.png]]42 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image002.png]] 60 60 44 +**(% style="color:blue" %) Wiring:** 61 61 62 -(% style="color:blue" %)** Wiring:** 63 - 64 64 ~1. WSC1-L and sensors all powered by solar power via MPPT 65 65 66 66 2. WSC1-L and sensors connect to each other via RS485/Modbus. ... ... @@ -70,9 +70,11 @@ 70 70 71 71 WSC1-L is shipped with a RS485 converter board, for the easy connection to different sensors and WSC1-L. Below is a connection photo: 72 72 73 -[[image: 1656042136605-251.png]]55 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image003.png]] 74 74 75 75 58 + 59 + 76 76 (% style="color:red" %) ** Notice 1:** 77 77 78 78 * All weather sensors and WSC1-L are powered by MPPT solar recharge controller. MPPT is connected to solar panel and storage battery. ... ... @@ -79,9 +79,6 @@ 79 79 * WSC1-L has an extra 1000mAh back up battery. So it can work even solar panel and storage battery Fails. 80 80 * Weather sensors won’t work if solar panel and storage battery fails. 81 81 82 - 83 - 84 - 85 85 (% style="color:red" %)** Notice 2:** 86 86 87 87 Due to shipment and importation limitation, user is better to purchase below parts locally: ... ... @@ -92,6 +92,9 @@ 92 92 * Mounting Kit includes pole and mast assembly. Each weather sensor has it’s own mounting assembly, user can check the sensor section in this manual. 93 93 * Cabinet. 94 94 76 + 77 + 78 + 95 95 == 2.2 How it works? == 96 96 97 97 Each WSC1-L is shipped with a worldwide unique set of OTAA keys. To use WSC1-L in a LoRaWAN network, user needs to input the OTAA keys in LoRaWAN network server. After finish installation as above. Create WSC1-L in your LoRaWAN server and Power on WSC1-L , it can join the LoRaWAN network and start to transmit sensor data. The default period for each uplink is 20 minutes. ... ... @@ -99,17 +99,16 @@ 99 99 100 100 Open WSC1-L and put the yellow jumper as below position to power on WSC1-L. 101 101 102 -[[image: 1656042192857-709.png]]86 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image004.png]] 103 103 104 104 105 - (% style="color:red" %)**Notice:**89 +Notice: 106 106 107 107 1. WSC1-L will auto scan available weather sensors when power on or reboot. 108 -1. User can send a downlink command to WSC1-L to do a re-scan on the available sensors. 92 +1. User can send a downlink command( 增加下发命令的连接) to WSC1-L to do a re-scan on the available sensors. 109 109 110 110 111 111 112 - 113 113 == 2.3 Example to use for LoRaWAN network == 114 114 115 115 This section shows an example for how to join the TTN V3 LoRaWAN IoT server. Usages with other LoRaWAN IoT servers are of similar procedure. ... ... @@ -175,8 +175,11 @@ 175 175 176 176 177 177 178 -=== 2.4.1 Uplink FPORT~=5, Device Status === 179 179 162 +=== 2.4.1 Uplink FPORT === 163 + 164 +5, Device Status === 165 + 180 180 Uplink the device configures with FPORT=5. Once WSC1-L Joined the network, it will uplink this message to the server. After first uplink, WSC1-L will uplink Device Status every 12 hours 181 181 182 182 ... ... @@ -192,20 +192,18 @@ 192 192 193 193 194 194 195 -==== (% style="color:#037691" %)**Sensor Model:** (%%)====181 +==== (% style="color:#037691" %)**Sensor Model:** ==== 196 196 197 197 For WSC1-L, this value is 0x0D. 198 198 199 199 186 +==== (% style="color:#037691" %)**Firmware Version:** ==== 200 200 201 -==== (% style="color:#037691" %)**Firmware Version:**(%%) ==== 202 - 203 203 0x0100, Means: v1.0.0 version. 204 204 205 205 191 +==== (% style="color:#037691" %)**Frequency Band:** ==== 206 206 207 -==== (% style="color:#037691" %)**Frequency Band:**(%%) ==== 208 - 209 209 *0x01: EU868 210 210 211 211 *0x02: US915 ... ... @@ -227,23 +227,20 @@ 227 227 *0x0a: AS923-3 228 228 229 229 214 +==== (% style="color:#037691" %)**Sub-Band:** ==== 230 230 231 -==== (% style="color:#037691" %)**Sub-Band:**(%%) ==== 232 - 233 233 value 0x00 ~~ 0x08(only for CN470, AU915,US915. Others are0x00) 234 234 235 235 219 +==== (% style="color:#037691" %)**BAT:** ==== 236 236 237 -==== (% style="color:#037691" %)**BAT:**(%%) ==== 238 - 239 239 shows the battery voltage for WSC1-L MCU. 240 240 241 241 Ex1: 0x0BD6/1000 = 3.03 V 242 242 243 243 226 +==== (% style="color:#037691" %)**Weather Sensor Types:** ==== 244 244 245 -==== (% style="color:#037691" %)**Weather Sensor Types:**(%%) ==== 246 - 247 247 |Byte3|Byte2|Byte1 248 248 249 249 Bit = 1 means this sensor is connected, Bit=0 means this sensor is not connected ... ... @@ -282,7 +282,7 @@ 282 282 283 283 284 284 285 -=== 2.4.2 Uplink FPORT ~=2, Real time sensor value ===266 +=== 2.4.2 Uplink FPORT=2, Real time sensor value === 286 286 287 287 WSC1-L will send this uplink after Device Config uplink once join LoRaWAN network successfully. And it will periodically send this uplink. Default interval is 20 minutes and [[can be changed>>||anchor="H"]]. 288 288 ... ... @@ -293,11 +293,11 @@ 293 293 294 294 |Sensor Segment 1|Sensor Segment 2|……|Sensor Segment n 295 295 296 -(% style="color:#4472 c4" %)**Uplink Payload**:277 +**(% style="color:#4472C4" %) Uplink Payload**: 297 297 298 298 |Type Code|Length (Bytes)|Measured Value 299 299 300 -(% style="color:#4472 c4" %)**Sensor Segment Define**:281 +**(% style="color:#4472C4" %) Sensor Segment Define**: 301 301 302 302 303 303 ... ... @@ -427,9 +427,9 @@ 427 427 Application platform provides a human friendly interface to show the sensor data, once we have sensor data in TTN V3, we can use Datacake to connect to TTN V3 and see the data in Datacake. Below are the steps: 428 428 429 429 430 -(% style="color:blue" %) **Step 1**(%%): Be sure that your device is programmed and properly connected to the LoRaWAN network.411 +**(% style="color:blue" %)Step 1**(%%): Be sure that your device is programmed and properly connected to the LoRaWAN network. 431 431 432 -(% style="color:blue" %) **Step 2**(%%): Configure your Application to forward data to Datacake you will need to add integration. Go to TTN V3 Console ~-~-> Applications ~-~-> Integrations ~-~-> Add Integrations.413 +**(% style="color:blue" %)Step 2**(%%): Configure your Application to forward data to Datacake you will need to add integration. Go to TTN V3 Console ~-~-> Applications ~-~-> Integrations ~-~-> Add Integrations. 433 433 434 434 [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.png]] 435 435 ... ... @@ -461,7 +461,7 @@ 461 461 462 462 There are two kinds of commands to configure WSC1-L, they are: 463 463 464 -* (% style="color:#4472 c4" %)**General Commands**.445 +* **(% style="color:#4472C4" %)General Commands**. 465 465 466 466 These commands are to configure: 467 467 ... ... @@ -475,7 +475,7 @@ 475 475 (% style="color:red" %)Note~*~*: Please check early user manual if you don’t have v1.8.0 firmware. 476 476 477 477 478 -* (% style="color:#4472 c4" %)**Commands special design for WSC1-L**459 +* **(% style="color:#4472C4" %)Commands special design for WSC1-L** 479 479 480 480 These commands only valid for WSC1-L, as below: 481 481 ... ... @@ -484,7 +484,7 @@ 484 484 485 485 Feature: Change LoRaWAN End Node Transmit Interval. 486 486 487 -(% style="color:#037691" %) **AT Command: AT+TDC**468 +**(% style="color:#037691" %)AT Command: AT+TDC** 488 488 489 489 |**Command Example**|**Function**|**Response** 490 490 |AT+TDC?|Show current transmit Interval|((( ... ... @@ -500,7 +500,7 @@ 500 500 Set transmit interval to 60000ms = 60 seconds 501 501 ))) 502 502 503 -(% style="color:#037691" %) **Downlink Command: 0x01**484 +**(% style="color:#037691" %)Downlink Command: 0x01** 504 504 505 505 Format: Command Code (0x01) followed by 3 bytes time value. 506 506 ... ... @@ -509,27 +509,35 @@ 509 509 * Example 1: Downlink Payload: 0100001E ~/~/ Set Transmit Interval (TDC) = 30 seconds 510 510 * Example 2: Downlink Payload: 0100003C ~/~/ Set Transmit Interval (TDC) = 60 seconds 511 511 493 + 494 + 495 + 496 + 512 512 == 3.2 Set Emergency Mode == 513 513 514 514 Feature: In emergency mode, WSC1-L will uplink data every 1 minute. 515 515 516 516 517 -(% style="color:#037691" %) **AT Command:**502 +**(% style="color:#037691" %)AT Command:** 518 518 519 519 |**Command Example**|**Function**|**Response** 520 520 |AT+ALARMMOD=1|Enter emergency mode. Uplink every 1 minute|OK 521 521 |AT+ALARMMOD=0|Exit emergency mode. Uplink base on TDC time|OK 522 522 523 -(% style="color:#037691" %) **Downlink Command:**508 +**(% style="color:#037691" %)Downlink Command:** 524 524 525 525 * 0xE101 Same as: AT+ALARMMOD=1 526 526 * 0xE100 Same as: AT+ALARMMOD=0 527 527 513 + 514 + 515 + 516 + 528 528 == 3.3 Add or Delete RS485 Sensor == 529 529 530 530 Feature: User can add or delete 3^^rd^^ party sensor as long they are RS485/Modbus interface,baud rate support 9600.Maximum can add 4 sensors. 531 531 532 -(% style="color:#037691" %) **AT Command: **521 +**(% style="color:#037691" %)AT Command: ** 533 533 534 534 AT+DYSENSOR=Type_Code, Query_Length, Query_Command , Read_Length , Valid_Data ,has_CRC,timeout 535 535 ... ... @@ -541,6 +541,7 @@ 541 541 * has_CRC: RS485 Response crc check (0: no verification required 1: verification required). If CRC=1 and CRC error, valid data will be set to 0. 542 542 * timeout: RS485 receive timeout (uint:ms). Device will close receive window after timeout 543 543 533 + 544 544 Example: 545 545 546 546 User need to change external sensor use the type code as address code. ... ... @@ -577,6 +577,9 @@ 577 577 |Type Code|Length (Bytes)|Measured Value 578 578 |A1|2|0x000A 579 579 570 + 571 + 572 + 580 580 Related commands: 581 581 582 582 AT+DYSENSOR=A1,0 –> Delete 3^^rd^^ party sensor A1. ... ... @@ -584,7 +584,7 @@ 584 584 AT+DYSENSOR ~-~-> List All 3^^rd^^ Party Sensor. Like below: 585 585 586 586 587 -(% style="color:#037691" %) **Downlink Command: **580 +**(% style="color:#037691" %)Downlink Command: ** 588 588 589 589 **delete custom sensor A1:** 590 590 ... ... @@ -594,9 +594,13 @@ 594 594 595 595 * 0xE5FF 596 596 590 + 591 + 592 + 593 + 597 597 == 3.4 RS485 Test Command == 598 598 599 -(% style="color:#037691" %) **AT Command:**596 +**(% style="color:#037691" %)AT Command:** 600 600 601 601 |**Command Example**|**Function**|**Response** 602 602 |AT+RSWRITE=xxxxxx|((( ... ... @@ -610,15 +610,17 @@ 610 610 AT+RSWRITE=0103000001840A 611 611 612 612 613 -(% style="color:#037691" %) **Downlink Command:**610 +**(% style="color:#037691" %)Downlink Command:** 614 614 615 615 * 0xE20103000001840A Same as: AT+RSWRITE=0103000001840A 616 616 614 + 615 + 617 617 == 3.5 RS485 response timeout == 618 618 619 619 Feature: Set or get extended time to receive 485 sensor data. 620 620 621 -(% style="color:#037691" %) **AT Command:**620 +**(% style="color:#037691" %)AT Command:** 622 622 623 623 |**Command Example**|**Function**|**Response** 624 624 |AT+DTR=1000|((( ... ... @@ -627,7 +627,7 @@ 627 627 Range : 0~~10000 628 628 )))|OK 629 629 630 -(% style="color:#037691" %) **Downlink Command:**629 +**(% style="color:#037691" %)Downlink Command:** 631 631 632 632 Format: Command Code (0xE0) followed by 3 bytes time value. 633 633 ... ... @@ -636,6 +636,10 @@ 636 636 * Example 1: Downlink Payload: E0000005 ~/~/ Set Transmit Interval (DTR) = 5 seconds 637 637 * Example 2: Downlink Payload: E000000A ~/~/ Set Transmit Interval (DTR) = 10 seconds 638 638 638 + 639 + 640 + 641 + 639 639 == 3.6 Set Sensor Type == 640 640 641 641 Feature: Set sensor in used. If there are 6 sensors, user can set to only send 5 sensors values. ... ... @@ -666,7 +666,7 @@ 666 666 Direction 667 667 )))|Wind Speed|BAT 668 668 669 -(% style="color:#037691" %) **AT Command:**672 +**(% style="color:#037691" %)AT Command:** 670 670 671 671 |**Command Example**|**Function**|**Response** 672 672 |AT+STYPE=80221|Set sensor types|OK ... ... @@ -683,7 +683,7 @@ 683 683 So wsc1-L will upload the following data: Custom Sensor A1, Rain Gauge,CO2,BAT. 684 684 685 685 686 -(% style="color:#037691" %) **Downlink Command:**689 +**(% style="color:#037691" %)Downlink Command:** 687 687 688 688 * 0xE400802212 Same as: AT+STYPE=80221 689 689 ... ... @@ -733,6 +733,10 @@ 733 733 * IP Rating: IP65 734 734 * Support default sensors or 3rd party RS485 sensors 735 735 739 + 740 + 741 + 742 + 736 736 == 5.2 Power Consumption == 737 737 738 738 WSC1-L (without external sensor): Idle: 4mA, Transmit: max 40mA ... ... @@ -808,6 +808,10 @@ 808 808 * ABS enclosure. 809 809 * Horizontal adjustable. 810 810 818 + 819 + 820 + 821 + 811 811 === 6.1.2 Specification === 812 812 813 813 * Resolution: 0.2mm ... ... @@ -819,6 +819,10 @@ 819 819 * Working Humidity: <100% (no dewing) 820 820 * Power Consumption: 4mA @ 12v. 821 821 833 + 834 + 835 + 836 + 822 822 === 6.1.3 Dimension === 823 823 824 824 [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.jpg||alt="c2d3aee592ccc873bea6dd891451df2"]] ... ... @@ -838,14 +838,14 @@ 838 838 Installation Photo as reference: 839 839 840 840 841 -(% style="color:#4472 c4" %)**Install on Ground:**856 +**(% style="color:#4472C4" %) Install on Ground:** 842 842 843 843 WSS-01 Rain Gauge include screws so can install in ground directly . 844 844 845 845 846 -(% style="color:#4472 c4" %)**Install on pole:**861 +**(% style="color:#4472C4" %) Install on pole:** 847 847 848 -If user want to install on pole, they can purchase the (% style="color:#4472 c4" %)**WS-K2 : Bracket Kit for Pole installation**(%%), and install as below:863 +If user want to install on pole, they can purchase the **(% style="color:#4472C4" %) WS-K2 : Bracket Kit for Pole installation**(%%), and install as below: 849 849 850 850 [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]] 851 851 ... ... @@ -880,6 +880,10 @@ 880 880 * RS485 wind speed / direction sensor 881 881 * PC enclosure, resist corrosion 882 882 898 + 899 + 900 + 901 + 883 883 === 6.2.2 Specification === 884 884 885 885 * Wind speed range: 0 ~~ 30m/s, (always show 30m/s for higher speed) ... ... @@ -893,6 +893,10 @@ 893 893 * Power Consumption: 13mA ~~ 12v. 894 894 * Cable Length: 2 meters 895 895 915 + 916 + 917 + 918 + 896 896 === 6.2.3 Dimension === 897 897 898 898 [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.jpg]][[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.jpg]] ... ... @@ -950,6 +950,10 @@ 950 950 * NDIR to measure CO2 with Internal Temperature Compensation 951 951 * Laser Beam Scattering to PM2.5 and PM10 952 952 976 + 977 + 978 + 979 + 953 953 === 6.3.2 Specification === 954 954 955 955 * CO2 Range: 0~5000ppm, accuracy: ±3%F•S(25℃) ... ... @@ -967,6 +967,10 @@ 967 967 ** CO2: 0~95%RH 968 968 * Power Consumption: 50mA@ 12v. 969 969 997 + 998 + 999 + 1000 + 970 970 === 6.3.3 Dimension === 971 971 972 972 [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]] ... ... @@ -1012,6 +1012,10 @@ 1012 1012 * Surface heating to dry 1013 1013 * grid electrode uses Electroless Nickel/Immersion Gold design for resist corrosion 1014 1014 1046 + 1047 + 1048 + 1049 + 1015 1015 === 6.4.2 Specification === 1016 1016 1017 1017 * Detect if there is rain or snow ... ... @@ -1023,6 +1023,10 @@ 1023 1023 ** No heating: 12mA @ 12v, 1024 1024 ** heating: 94ma @ 12v. 1025 1025 1061 + 1062 + 1063 + 1064 + 1026 1026 === 6.4.3 Dimension === 1027 1027 1028 1028 [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]] ... ... @@ -1047,9 +1047,8 @@ 1047 1047 1048 1048 1049 1049 1050 -=== 6.4.6 Heating === 1089 +=== 6.4.6 Heating === 1051 1051 1052 - 1053 1053 WSS-04 supports auto-heat feature. When the temperature is below the heat start temperature 15℃, WSS-04 starts to heat and stop at stop temperature (default is 25℃). 1054 1054 1055 1055 ... ... @@ -1072,6 +1072,10 @@ 1072 1072 1073 1073 * RS485 Temperature, Humidity, Illuminance, Pressure sensor 1074 1074 1113 + 1114 + 1115 + 1116 + 1075 1075 === 6.5.2 Specification === 1076 1076 1077 1077 * Input Power: DC 12 ~~ 24v ... ... @@ -1096,6 +1096,10 @@ 1096 1096 * Working Humidity: 10~90%RH 1097 1097 * Power Consumption: 4mA @ 12v 1098 1098 1141 + 1142 + 1143 + 1144 + 1099 1099 === 6.5.3 Dimension === 1100 1100 1101 1101 [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image034.jpg]] ... ... @@ -1141,6 +1141,10 @@ 1141 1141 * Measure Total Radiation between 0.3~3μm(300~3000nm) 1142 1142 * Measure Reflected Radiation if sense area towards ground. 1143 1143 1190 + 1191 + 1192 + 1193 + 1144 1144 === 6.6.2 Specification === 1145 1145 1146 1146 * Input Power: DC 5 ~~ 24v ... ... @@ -1156,6 +1156,10 @@ 1156 1156 * Working Humidity: 10~90%RH 1157 1157 * Power Consumption: 4mA @ 12v 1158 1158 1209 + 1210 + 1211 + 1212 + 1159 1159 === 6.6.3 Dimension === 1160 1160 1161 1161 [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image036.png]] ... ... @@ -1213,6 +1213,10 @@ 1213 1213 * Working Humidity: 10~90%RH 1214 1214 * Power Consumption: 3mA @ 12v 1215 1215 1270 + 1271 + 1272 + 1273 + 1216 1216 === 6.7.3 Dimension === 1217 1217 1218 1218 [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image036.png]] ... ... @@ -1307,6 +1307,7 @@ 1307 1307 |**Total Solar Radiation Sensor**|WSS-06 1308 1308 |**PAR (Photosynthetically Available Radiation)**|WSS-07 1309 1309 1368 + 1310 1310 = 10. Support = 1311 1311 1312 1312 * Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before-mentioned schedule.
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