Last modified by Xiaoling on 2025/04/25 09:08
<
From version < 6.3 >
edited by Xiaoling
on 2022/06/24 11:44
To version < 3.10 >
edited by Xiaoling
on 2022/06/24 11:03
>
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Summary

Details

Page properties
Content
... ... @@ -3,9 +3,8 @@
3 3  
4 4  
5 5  
6 -**Table of Contents:**
6 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png]]
7 7  
8 -{{toc/}}
9 9  
10 10  
11 11  
... ... @@ -20,47 +20,30 @@
20 20  == 1.1 Overview ==
21 21  
22 22  
23 -(((
24 -Dragino LoRaWAN weather station series products are designed for measuring atmospheric conditions to provide information for weather forecasts and to study the (% style="color:#4472c4" %)**weather and climate**(%%). They consist of a (% style="color:#4472c4" %)**main process device (WSC1-L) and various sensors**.
25 -)))
22 +Dragino LoRaWAN weather station series products are designed for measuring atmospheric conditions to provide information for weather forecasts and to study the weather and climate. They consist of a main process device (WSC1-L) and various sensors.
26 26  
27 -(((
28 -
29 -)))
30 30  
31 -(((
32 -The sensors include various type such as: (% style="color:#4472c4" %)**Rain Gauge**, **Temperature/Humidity/Pressure sensor**, **Wind Speed/direction sensor**, **Illumination sensor**, **CO2 sensor**, **Rain/Snow sensor**,** PM2.5/10 sensor**, **PAR(Photosynthetically Available Radiation) sensor, Total Solar Radiation sensor**(%%) and so on.
33 -)))
25 +The sensors include various type such as: Rain Gauge, Temperature/Humidity/Pressure sensor, Wind Speed/direction sensor, Illumination sensor, CO2 sensor, Rain/Snow sensor, PM2.5/10 sensor, PAR(Photosynthetically Available Radiation) sensor, Total Solar Radiation sensor and so on.
34 34  
35 -(((
36 -
37 -)))
38 38  
39 -(((
40 -Main process device WSC1-L is an outdoor LoRaWAN RS485 end node. It is powered by external (% style="color:#4472c4" %)**12v solar power**(%%) and have a (% style="color:#4472c4" %)**built-in li-on backup battery**(%%). WSC1-L reads value from various sensors and upload these sensor data to IoT server via LoRaWAN wireless protocol.
41 -)))
28 +Main process device WSC1-L is an outdoor LoRaWAN RS485 end node. It is powered by external 12v solar power and have a built-in li-on backup battery. WSC1-L reads value from various sensors and upload these sensor data to IoT server via LoRaWAN wireless protocol.
42 42  
43 -(((
44 -
45 -)))
46 46  
47 -(((
48 -WSC1-L is full compatible with(% style="color:#4472c4" %)** LoRaWAN Class C protocol**(%%), it can work with standard LoRaWAN gateway.
49 -)))
31 +WSC1-L is full compatible with LoRaWAN Class C protocol, it can work with standard LoRaWAN gateway.
50 50  
51 51  
52 52  
35 +
53 53  = 2. How to use =
54 54  
55 55  == 2.1 Installation ==
56 56  
57 -Below is an installation example for the weather station. Field installation example can be found at [[Appendix I: Field Installation Photo.>>||anchor="H11.AppendixI:FieldInstallationPhoto"]] 
40 +Below is an installation example for the weather station. Field installation example can be found at [[Appendix I: Field Installation Photo.>>||anchor="H"]] 
58 58  
59 -[[image:1656041948552-849.png]]
42 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image002.png]]
60 60  
44 +**(% style="color:blue" %) Wiring:**
61 61  
62 -(% style="color:blue" %)** Wiring:**
63 -
64 64  ~1. WSC1-L and sensors all powered by solar power via MPPT
65 65  
66 66  2. WSC1-L and sensors connect to each other via RS485/Modbus.
... ... @@ -70,9 +70,11 @@
70 70  
71 71  WSC1-L is shipped with a RS485 converter board, for the easy connection to different sensors and WSC1-L. Below is a connection photo:
72 72  
73 -[[image:1656042136605-251.png]]
55 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image003.png]]
74 74  
75 75  
58 +
59 +
76 76  (% style="color:red" %) ** Notice 1:**
77 77  
78 78  * All weather sensors and WSC1-L are powered by MPPT solar recharge controller. MPPT is connected to solar panel and storage battery.
... ... @@ -79,10 +79,6 @@
79 79  * WSC1-L has an extra 1000mAh back up battery. So it can work even solar panel and storage battery Fails.
80 80  * Weather sensors won’t work if solar panel and storage battery fails.
81 81  
82 -
83 -
84 -
85 -
86 86  (% style="color:red" %)** Notice 2:**
87 87  
88 88  Due to shipment and importation limitation, user is better to purchase below parts locally:
... ... @@ -93,6 +93,9 @@
93 93  * Mounting Kit includes pole and mast assembly. Each weather sensor has it’s own mounting assembly, user can check the sensor section in this manual.
94 94  * Cabinet.
95 95  
76 +
77 +
78 +
96 96  == 2.2 How it works? ==
97 97  
98 98  Each WSC1-L is shipped with a worldwide unique set of OTAA keys. To use WSC1-L in a LoRaWAN network, user needs to input the OTAA keys in LoRaWAN network server. After finish installation as above. Create WSC1-L in your LoRaWAN server and Power on WSC1-L , it can join the LoRaWAN network and start to transmit sensor data. The default period for each uplink is 20 minutes.
... ... @@ -100,10 +100,10 @@
100 100  
101 101  Open WSC1-L and put the yellow jumper as below position to power on WSC1-L.
102 102  
103 -[[image:1656042192857-709.png]]
86 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image004.png]]
104 104  
105 105  
106 -**(% style="color:red" %)Notice:**
89 +Notice:
107 107  
108 108  1. WSC1-L will auto scan available weather sensors when power on or reboot.
109 109  1. User can send a downlink command( 增加下发命令的连接) to WSC1-L to do a re-scan on the available sensors.
... ... @@ -110,8 +110,6 @@
110 110  
111 111  
112 112  
113 -
114 -
115 115  == 2.3 Example to use for LoRaWAN network ==
116 116  
117 117  This section shows an example for how to join the TTN V3 LoRaWAN IoT server. Usages with other LoRaWAN IoT servers are of similar procedure.
... ... @@ -197,17 +197,17 @@
197 197  
198 198  
199 199  
200 -==== (% style="color:#037691" %)**Sensor Model:**(%%) ====
181 +==== (% style="color:#037691" %)**Sensor Model:** ====
201 201  
202 202  For WSC1-L, this value is 0x0D.
203 203  
204 204  
205 -==== (% style="color:#037691" %)**Firmware Version:**(%%) ====
186 +==== (% style="color:#037691" %)**Firmware Version:** ====
206 206  
207 207  0x0100, Means: v1.0.0 version.
208 208  
209 209  
210 -==== (% style="color:#037691" %)**Frequency Band:**(%%) ====
191 +==== (% style="color:#037691" %)**Frequency Band:** ====
211 211  
212 212  *0x01: EU868
213 213  
... ... @@ -230,12 +230,12 @@
230 230  *0x0a: AS923-3
231 231  
232 232  
233 -==== (% style="color:#037691" %)**Sub-Band:**(%%) ====
214 +==== (% style="color:#037691" %)**Sub-Band:** ====
234 234  
235 235  value 0x00 ~~ 0x08(only for CN470, AU915,US915. Others are0x00)
236 236  
237 237  
238 -==== (% style="color:#037691" %)**BAT:**(%%) ====
219 +==== (% style="color:#037691" %)**BAT:** ====
239 239  
240 240  shows the battery voltage for WSC1-L MCU.
241 241  
... ... @@ -242,7 +242,7 @@
242 242  Ex1: 0x0BD6/1000 = 3.03 V
243 243  
244 244  
245 -==== (% style="color:#037691" %)**Weather Sensor Types:**(%%) ====
226 +==== (% style="color:#037691" %)**Weather Sensor Types:** ====
246 246  
247 247  |Byte3|Byte2|Byte1
248 248  
... ... @@ -282,10 +282,8 @@
282 282  
283 283  
284 284  
285 -=== 2.4.2 Uplink FPORT ===
266 +=== 2.4.2 Uplink FPORT=2, Real time sensor value ===
286 286  
287 -2, Real time sensor value ===
288 -
289 289  WSC1-L will send this uplink after Device Config uplink once join LoRaWAN network successfully. And it will periodically send this uplink. Default interval is 20 minutes and [[can be changed>>||anchor="H"]].
290 290  
291 291  Uplink uses FPORT=2 and every 20 minutes send one uplink by default.
... ... @@ -295,11 +295,11 @@
295 295  
296 296  |Sensor Segment 1|Sensor Segment 2|……|Sensor Segment n
297 297  
298 -(% style="color:#4472c4" %)** Uplink Payload**:
277 +**(% style="color:#4472C4" %) Uplink Payload**:
299 299  
300 300  |Type Code|Length (Bytes)|Measured Value
301 301  
302 -(% style="color:#4472c4" %)** Sensor Segment Define**:
281 +**(% style="color:#4472C4" %) Sensor Segment Define**:
303 303  
304 304  
305 305  
... ... @@ -429,9 +429,9 @@
429 429  Application platform provides a human friendly interface to show the sensor data, once we have sensor data in TTN V3, we can use Datacake to connect to TTN V3 and see the data in Datacake. Below are the steps:
430 430  
431 431  
432 -(% style="color:blue" %)**Step 1**(%%): Be sure that your device is programmed and properly connected to the LoRaWAN network.
411 +**(% style="color:blue" %)Step 1**(%%): Be sure that your device is programmed and properly connected to the LoRaWAN network.
433 433  
434 -(% style="color:blue" %)**Step 2**(%%): Configure your Application to forward data to Datacake you will need to add integration. Go to TTN V3 Console ~-~-> Applications ~-~-> Integrations ~-~-> Add Integrations.
413 +**(% style="color:blue" %)Step 2**(%%): Configure your Application to forward data to Datacake you will need to add integration. Go to TTN V3 Console ~-~-> Applications ~-~-> Integrations ~-~-> Add Integrations.
435 435  
436 436  [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.png]]
437 437  
... ... @@ -463,7 +463,7 @@
463 463  
464 464  There are two kinds of commands to configure WSC1-L, they are:
465 465  
466 -* (% style="color:#4472c4" %)**General Commands**.
445 +* **(% style="color:#4472C4" %)General Commands**.
467 467  
468 468  These commands are to configure:
469 469  
... ... @@ -477,7 +477,7 @@
477 477  (% style="color:red" %)Note~*~*: Please check early user manual if you don’t have v1.8.0 firmware.
478 478  
479 479  
480 -* (% style="color:#4472c4" %)**Commands special design for WSC1-L**
459 +* **(% style="color:#4472C4" %)Commands special design for WSC1-L**
481 481  
482 482  These commands only valid for WSC1-L, as below:
483 483  
... ... @@ -486,7 +486,7 @@
486 486  
487 487  Feature: Change LoRaWAN End Node Transmit Interval.
488 488  
489 -(% style="color:#037691" %)**AT Command: AT+TDC**
468 +**(% style="color:#037691" %)AT Command: AT+TDC**
490 490  
491 491  |**Command Example**|**Function**|**Response**
492 492  |AT+TDC?|Show current transmit Interval|(((
... ... @@ -502,7 +502,7 @@
502 502  Set transmit interval to 60000ms = 60 seconds
503 503  )))
504 504  
505 -(% style="color:#037691" %)**Downlink Command: 0x01**
484 +**(% style="color:#037691" %)Downlink Command: 0x01**
506 506  
507 507  Format: Command Code (0x01) followed by 3 bytes time value.
508 508  
... ... @@ -511,27 +511,35 @@
511 511  * Example 1: Downlink Payload: 0100001E ~/~/ Set Transmit Interval (TDC) = 30 seconds
512 512  * Example 2: Downlink Payload: 0100003C ~/~/ Set Transmit Interval (TDC) = 60 seconds
513 513  
493 +
494 +
495 +
496 +
514 514  == 3.2 Set Emergency Mode ==
515 515  
516 516  Feature: In emergency mode, WSC1-L will uplink data every 1 minute.
517 517  
518 518  
519 -(% style="color:#037691" %)**AT Command:**
502 +**(% style="color:#037691" %)AT Command:**
520 520  
521 521  |**Command Example**|**Function**|**Response**
522 522  |AT+ALARMMOD=1|Enter emergency mode. Uplink every 1 minute|OK
523 523  |AT+ALARMMOD=0|Exit emergency mode. Uplink base on TDC time|OK
524 524  
525 -(% style="color:#037691" %)**Downlink Command:**
508 +**(% style="color:#037691" %)Downlink Command:**
526 526  
527 527  * 0xE101     Same as: AT+ALARMMOD=1
528 528  * 0xE100     Same as: AT+ALARMMOD=0
529 529  
513 +
514 +
515 +
516 +
530 530  == 3.3 Add or Delete RS485 Sensor ==
531 531  
532 532  Feature: User can add or delete 3^^rd^^ party sensor as long they are RS485/Modbus interface,baud rate support 9600.Maximum can add 4 sensors.
533 533  
534 -(% style="color:#037691" %)**AT Command: **
521 +**(% style="color:#037691" %)AT Command: **
535 535  
536 536  AT+DYSENSOR=Type_Code, Query_Length, Query_Command , Read_Length , Valid_Data ,has_CRC,timeout
537 537  
... ... @@ -543,6 +543,7 @@
543 543  * has_CRC: RS485 Response crc check  (0: no verification required 1: verification required). If CRC=1 and CRC error, valid data will be set to 0.
544 544  * timeout: RS485 receive timeout (uint:ms). Device will close receive window after timeout
545 545  
533 +
546 546  Example:
547 547  
548 548  User need to change external sensor use the type code as address code.
... ... @@ -579,6 +579,9 @@
579 579  |Type Code|Length (Bytes)|Measured Value
580 580  |A1|2|0x000A
581 581  
570 +
571 +
572 +
582 582  Related commands:
583 583  
584 584  AT+DYSENSOR=A1,0 –> Delete 3^^rd^^ party sensor A1.
... ... @@ -586,7 +586,7 @@
586 586  AT+DYSENSOR ~-~-> List All 3^^rd^^ Party Sensor. Like below:
587 587  
588 588  
589 -(% style="color:#037691" %)**Downlink Command:  **
580 +**(% style="color:#037691" %)Downlink Command:  **
590 590  
591 591  **delete custom sensor A1:**
592 592  
... ... @@ -596,9 +596,13 @@
596 596  
597 597  * 0xE5FF  
598 598  
590 +
591 +
592 +
593 +
599 599  == 3.4 RS485 Test Command ==
600 600  
601 -(% style="color:#037691" %)**AT Command:**
596 +**(% style="color:#037691" %)AT Command:**
602 602  
603 603  |**Command Example**|**Function**|**Response**
604 604  |AT+RSWRITE=xxxxxx|(((
... ... @@ -612,15 +612,17 @@
612 612  AT+RSWRITE=0103000001840A
613 613  
614 614  
615 -(% style="color:#037691" %)**Downlink Command:**
610 +**(% style="color:#037691" %)Downlink Command:**
616 616  
617 617  * 0xE20103000001840A     Same as: AT+RSWRITE=0103000001840A
618 618  
614 +
615 +
619 619  == 3.5 RS485 response timeout ==
620 620  
621 621  Feature: Set or get extended time to receive 485 sensor data.
622 622  
623 -(% style="color:#037691" %)**AT Command:**
620 +**(% style="color:#037691" %)AT Command:**
624 624  
625 625  |**Command Example**|**Function**|**Response**
626 626  |AT+DTR=1000|(((
... ... @@ -629,7 +629,7 @@
629 629  Range : 0~~10000
630 630  )))|OK
631 631  
632 -(% style="color:#037691" %)**Downlink Command:**
629 +**(% style="color:#037691" %)Downlink Command:**
633 633  
634 634  Format: Command Code (0xE0) followed by 3 bytes time value.
635 635  
... ... @@ -638,6 +638,10 @@
638 638  * Example 1: Downlink Payload: E0000005 ~/~/ Set Transmit Interval (DTR) = 5 seconds
639 639  * Example 2: Downlink Payload: E000000A ~/~/ Set Transmit Interval (DTR) = 10 seconds
640 640  
638 +
639 +
640 +
641 +
641 641  == 3.6 Set Sensor Type ==
642 642  
643 643  Feature: Set sensor in used. If there are 6 sensors, user can set to only send 5 sensors values.
... ... @@ -668,7 +668,7 @@
668 668  Direction
669 669  )))|Wind Speed|BAT
670 670  
671 -(% style="color:#037691" %)**AT Command:**
672 +**(% style="color:#037691" %)AT Command:**
672 672  
673 673  |**Command Example**|**Function**|**Response**
674 674  |AT+STYPE=80221|Set sensor types|OK
... ... @@ -685,7 +685,7 @@
685 685  So wsc1-L will upload the following data: Custom Sensor A1, Rain Gauge,CO2,BAT.
686 686  
687 687  
688 -(% style="color:#037691" %)**Downlink Command:**
689 +**(% style="color:#037691" %)Downlink Command:**
689 689  
690 690  * 0xE400802212     Same as: AT+STYPE=80221
691 691  
... ... @@ -735,6 +735,10 @@
735 735  * IP Rating: IP65
736 736  * Support default sensors or 3rd party RS485 sensors
737 737  
739 +
740 +
741 +
742 +
738 738  == 5.2 Power Consumption ==
739 739  
740 740  WSC1-L (without external sensor): Idle: 4mA, Transmit: max 40mA
... ... @@ -810,6 +810,10 @@
810 810  * ABS enclosure.
811 811  * Horizontal adjustable.
812 812  
818 +
819 +
820 +
821 +
813 813  === 6.1.2 Specification ===
814 814  
815 815  * Resolution: 0.2mm
... ... @@ -821,6 +821,10 @@
821 821  * Working Humidity: <100% (no dewing)
822 822  * Power Consumption: 4mA @ 12v.
823 823  
833 +
834 +
835 +
836 +
824 824  === 6.1.3 Dimension ===
825 825  
826 826   [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.jpg||alt="c2d3aee592ccc873bea6dd891451df2"]]
... ... @@ -840,14 +840,14 @@
840 840  Installation Photo as reference:
841 841  
842 842  
843 -(% style="color:#4472c4" %)** Install on Ground:**
856 +**(% style="color:#4472C4" %) Install on Ground:**
844 844  
845 845  WSS-01 Rain Gauge include screws so can install in ground directly .
846 846  
847 847  
848 -(% style="color:#4472c4" %)** Install on pole:**
861 +**(% style="color:#4472C4" %) Install on pole:**
849 849  
850 -If user want to install on pole, they can purchase the (% style="color:#4472c4" %)** WS-K2 :  Bracket Kit for Pole installation**(%%), and install as below:
863 +If user want to install on pole, they can purchase the **(% style="color:#4472C4" %) WS-K2 :  Bracket Kit for Pole installation**(%%), and install as below:
851 851  
852 852  [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
853 853  
... ... @@ -882,6 +882,10 @@
882 882  * RS485 wind speed / direction sensor
883 883  * PC enclosure, resist corrosion
884 884  
898 +
899 +
900 +
901 +
885 885  === 6.2.2 Specification ===
886 886  
887 887  * Wind speed range: 0 ~~ 30m/s, (always show 30m/s for higher speed)
... ... @@ -895,6 +895,10 @@
895 895  * Power Consumption: 13mA ~~ 12v.
896 896  * Cable Length: 2 meters
897 897  
915 +
916 +
917 +
918 +
898 898  === 6.2.3 Dimension ===
899 899  
900 900  [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.jpg]][[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.jpg]]
... ... @@ -952,6 +952,10 @@
952 952  * NDIR to measure CO2 with Internal Temperature Compensation
953 953  * Laser Beam Scattering to PM2.5 and PM10
954 954  
976 +
977 +
978 +
979 +
955 955  === 6.3.2 Specification ===
956 956  
957 957  * CO2 Range: 0～5000ppm, accuracy: ±3%F•S（25℃）
... ... @@ -969,6 +969,10 @@
969 969  ** CO2: 0～95%RH
970 970  * Power Consumption: 50mA@ 12v.
971 971  
997 +
998 +
999 +
1000 +
972 972  === 6.3.3 Dimension ===
973 973  
974 974  [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
... ... @@ -1014,6 +1014,10 @@
1014 1014  * Surface heating to dry
1015 1015  * grid electrode uses Electroless Nickel/Immersion Gold design for resist corrosion
1016 1016  
1046 +
1047 +
1048 +
1049 +
1017 1017  === 6.4.2 Specification ===
1018 1018  
1019 1019  * Detect if there is rain or snow
... ... @@ -1025,6 +1025,10 @@
1025 1025  ** No heating: 12mA @ 12v,
1026 1026  ** heating: 94ma @ 12v.
1027 1027  
1061 +
1062 +
1063 +
1064 +
1028 1028  === 6.4.3 Dimension ===
1029 1029  
1030 1030  [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
... ... @@ -1049,9 +1049,8 @@
1049 1049  
1050 1050  
1051 1051  
1052 -=== 6.4.6 Heating ===
1089 +=== 6.4.6 Heating === 
1053 1053  
1054 -
1055 1055  WSS-04 supports auto-heat feature. When the temperature is below the heat start temperature 15℃, WSS-04 starts to heat and stop at stop temperature (default is 25℃).
1056 1056  
1057 1057  
... ... @@ -1074,6 +1074,10 @@
1074 1074  
1075 1075  * RS485 Temperature, Humidity, Illuminance, Pressure sensor
1076 1076  
1113 +
1114 +
1115 +
1116 +
1077 1077  === 6.5.2 Specification ===
1078 1078  
1079 1079  * Input Power: DC 12 ~~ 24v
... ... @@ -1098,6 +1098,10 @@
1098 1098  * Working Humidity: 10～90%RH
1099 1099  * Power Consumption: 4mA @ 12v
1100 1100  
1141 +
1142 +
1143 +
1144 +
1101 1101  === 6.5.3 Dimension ===
1102 1102  
1103 1103  [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image034.jpg]]
... ... @@ -1143,6 +1143,10 @@
1143 1143  * Measure Total Radiation between 0.3～3μm（300～3000nm）
1144 1144  * Measure Reflected Radiation if sense area towards ground.
1145 1145  
1190 +
1191 +
1192 +
1193 +
1146 1146  === 6.6.2 Specification ===
1147 1147  
1148 1148  * Input Power: DC 5 ~~ 24v
... ... @@ -1158,6 +1158,10 @@
1158 1158  * Working Humidity: 10～90%RH
1159 1159  * Power Consumption: 4mA @ 12v
1160 1160  
1209 +
1210 +
1211 +
1212 +
1161 1161  === 6.6.3 Dimension ===
1162 1162  
1163 1163  [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image036.png]]
... ... @@ -1215,6 +1215,10 @@
1215 1215  * Working Humidity: 10～90%RH
1216 1216  * Power Consumption: 3mA @ 12v
1217 1217  
1270 +
1271 +
1272 +
1273 +
1218 1218  === 6.7.3 Dimension ===
1219 1219  
1220 1220  [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image036.png]]
... ... @@ -1309,6 +1309,7 @@
1309 1309  |**Total Solar Radiation Sensor**|WSS-06
1310 1310  |**PAR (Photosynthetically Available Radiation)**|WSS-07
1311 1311  
1368 +
1312 1312  = 10. Support =
1313 1313  
1314 1314  * Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before-mentioned schedule.
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