Wiki source code of HP0D

Version 73.8 by Xiaoling on 2022/05/07 15:16

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Xiaoling 51.1 1
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3 (% style="text-align:center" %)
4 [[image:1651802206983-860.png||height="645" width="602"]]
5
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7 (((
8 **HP0D Full Hotspot for Helium User Manual**
9 )))
10
11
12
13
14
15 {{toc/}}
16
17
18 ==== 1. Introduction ====
19
20 ===== 1.1 What is HP0D =====
21
22 (((
23 (((
Xiaoling 59.1 24 (((
Xiaoling 73.2 25 The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
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29
30 (((
Xiaoling 59.1 31 (((
Xiaoling 51.1 32 (((
Xiaoling 73.2 33 HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
Xiaoling 51.1 34 )))
35 )))
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Xiaoling 51.1 37
38 (((
39 (((
Xiaoling 59.1 40 (((
Xiaoling 73.2 41 HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
Xiaoling 51.1 42 )))
Xiaoling 59.1 43 )))
Xiaoling 51.1 44 )))
45
46 (((
Xiaoling 59.1 47 (((
Xiaoling 51.1 48 (((
Xiaoling 73.2 49 **Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
Xiaoling 51.1 50 )))
51 )))
Xiaoling 59.1 52 )))
Xiaoling 51.1 53
54 (((
55 (((
Xiaoling 59.1 56 (((
Xiaoling 73.2 57 HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
Xiaoling 51.1 58 )))
59 )))
Xiaoling 59.1 60 )))
Xiaoling 51.1 61
62
63 ===== 1.2 Specifications =====
64
65 (((
Xiaoling 59.1 66 (((
Xiaoling 51.1 67 **~ Hardware System:**
68 )))
Xiaoling 59.1 69 )))
Xiaoling 51.1 70
71 (((
Xiaoling 59.1 72 (((
Xiaoling 51.1 73 Linux Part:
74 )))
Xiaoling 59.1 75 )))
Xiaoling 51.1 76
77 * (((
Xiaoling 59.1 78 (((
Xiaoling 51.1 79 Raspberry Pi 4
80 )))
Xiaoling 59.1 81 )))
Xiaoling 51.1 82
83 (((
Xiaoling 59.1 84 (((
Xiaoling 51.1 85 **~ Interface:**
86 )))
Xiaoling 59.1 87 )))
Xiaoling 51.1 88
89 * (((
Xiaoling 59.1 90 (((
Xiaoling 51.1 91 10M/100M RJ45 Ports x 1
92 )))
Xiaoling 59.1 93 )))
Xiaoling 51.1 94 * (((
Xiaoling 59.1 95 (((
Xiaoling 51.1 96 LoRaWAN Wireless
97 )))
Xiaoling 59.1 98 )))
Xiaoling 51.1 99 * (((
Xiaoling 59.1 100 (((
Xiaoling 51.1 101 Power Input: 12V 2A, DC
102 )))
Xiaoling 59.1 103 )))
Xiaoling 51.1 104
105 (((
Xiaoling 59.1 106 (((
Xiaoling 51.1 107 **~ Operating Condition:**
108 )))
Xiaoling 59.1 109 )))
Xiaoling 51.1 110
111 * (((
Xiaoling 59.1 112 (((
Xiaoling 51.1 113 Work Temperature: -20 ~~ 65°C
114 )))
Xiaoling 59.1 115 )))
Xiaoling 51.1 116 * (((
Xiaoling 59.1 117 (((
Xiaoling 51.1 118 Storage Temperature: -20 ~~ 65°C
119 )))
Xiaoling 59.1 120 )))
Xiaoling 51.1 121 * (((
Xiaoling 59.1 122 (((
Xiaoling 51.1 123 Power Input: 12V 2A, DC
124 )))
Xiaoling 59.1 125 )))
Xiaoling 51.1 126
127 ===== 1.3 Features =====
128
129 * Open-Source Linux system
130 * RPi4 with 2G /4G or 8G RAM
131 * Managed by Web GUI, SSH via Internet
132 * Support Semtech UDP packet forwarder
133 * Support LoRaWAN Station Connection
134 * Support Helium Miner
135 * External fiberglass antenna
136 * Firmware OTA
137 * 802.3af PoE
138 * Lighting Protection
139 * Remote Monitoring
140 * Support Helium LoRaWAN server and secondary LoRaWAN server
141 * Include prepaid $40 onboarding cost and $10 location cost.
142 * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
143
144 ===== 1.4 Label info and login name =====
145
146
Xiaoling 59.1 147 [[image:1651803959860-394.png||height="500" width="375"]]
Xiaoling 51.1 148
149 (((
Xiaoling 59.1 150 (((
Xiaoling 73.3 151 **Label information:**
Xiaoling 51.1 152 )))
Xiaoling 59.1 153 )))
Xiaoling 51.1 154
155 (((
Xiaoling 59.1 156 (((
Xiaoling 73.3 157 **Device host name:**      (% class="mark" %)dragino-xxxxxx
Xiaoling 51.1 158 )))
Xiaoling 59.1 159 )))
Xiaoling 51.1 160
161 (((
Xiaoling 59.1 162 (((
Xiaoling 73.3 163 **Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
Xiaoling 51.1 164 )))
Xiaoling 59.1 165 )))
Xiaoling 51.1 166
167 (((
Xiaoling 59.1 168 (((
Xiaoling 73.3 169 **Miner animal name**: xxx-xxx-xxx
Xiaoling 51.1 170 )))
Xiaoling 59.1 171 )))
Xiaoling 51.1 172
173 (((
Xiaoling 59.1 174 (((
Xiaoling 73.3 175 **Miner address**:          112xxxxxx
Xiaoling 51.1 176 )))
Xiaoling 59.1 177 )))
Xiaoling 51.1 178
179 (((
Xiaoling 59.1 180 (((
Xiaoling 73.3 181 **Eth MAC address**: A8: 40: 41: EF: FE: CD
Xiaoling 51.1 182 )))
Xiaoling 59.1 183 )))
Xiaoling 51.1 184
185 (((
Xiaoling 59.1 186 (((
Xiaoling 73.3 187 **Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
Xiaoling 51.1 188 )))
Xiaoling 59.1 189 )))
Xiaoling 51.1 190
191 (((
Xiaoling 59.1 192 (((
Xiaoling 73.3 193 **SN**:  device serial number.
Xiaoling 51.1 194 )))
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Xiaoling 51.1 196
197
198 ==== 2. Quick Start & Onboarding ====
199
200 (((
201 (((
Edwin Chen 66.1 202 The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
Xiaoling 51.1 203 )))
204 )))
205
206 (% class="wikigeneratedid" id="H-2" %)
207 (((
208
209 )))
210
211 ===== 2.1  Connect HP0D Web UI =====
212
213 ====== 2.1.1 via HP0D’s Access Point. ======
214
215 (((
Xiaoling 59.1 216 (((
Xiaoling 73.5 217 At the first boot of HP0D, it will auto generate a Wi-Fi network
Edwin Chen 65.2 218
219 [[image:1651804327535-321.png||height="325" width="199"]]
Xiaoling 51.1 220 )))
Xiaoling 59.1 221 )))
Xiaoling 51.1 222
223 (((
Xiaoling 59.1 224 (((
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226 )))
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Xiaoling 51.1 228
229 (((
Xiaoling 59.1 230 (((
Edwin Chen 65.2 231 (% class="box infomessage" %)
232 (((
Xiaoling 73.6 233 called           : **//HPD-dragino-xxxxxx//**
Xiaoling 51.1 234 )))
Xiaoling 59.1 235 )))
Edwin Chen 65.2 236 )))
Xiaoling 51.1 237
238 (((
Xiaoling 59.1 239 (((
Edwin Chen 65.2 240 (% class="box infomessage" %)
241 (((
Xiaoling 73.6 242 with password:  **//dragino+dragino//**
Xiaoling 51.1 243 )))
Xiaoling 59.1 244 )))
Edwin Chen 65.2 245 )))
Xiaoling 51.1 246
247 (((
Xiaoling 59.1 248 (((
Xiaoling 73.6 249 You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
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Xiaoling 51.1 252
Xiaoling 59.1 253 [[image:1651804397792-591.png||height="402" width="763"]]
Xiaoling 51.1 254
255
256 ====== 2.1.2 Connect via HP0D hostname ======
257
Xiaoling 59.1 258 (((
Xiaoling 73.3 259 Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
Xiaoling 51.1 260
Xiaoling 73.3 261 Like: __**//http:~/~/dragino-4ba54a//**__
Xiaoling 73.6 262 )))
Xiaoling 51.1 263
264 [[image:1651804629009-699.png]]
265
266
267 ====== 2.1.3 Connect via Ethernet Port ======
268
269 (((
Xiaoling 59.1 270 (((
Xiaoling 73.4 271 Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
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Xiaoling 51.1 274
275 (((
Xiaoling 73.4 276 If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
Xiaoling 51.1 277 )))
278
279 [[image:1651804782523-623.png]]
280
281
282 ===== 2.2 Generate QR Code =====
283
284 (((
Xiaoling 73.4 285 Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
Xiaoling 51.1 286 )))
287
288 (((
Xiaoling 73.4 289 Note: After onboarding, this wallet will become owner of this hotspot.
Xiaoling 51.1 290 )))
291
Xiaoling 59.1 292 [[image:image-20220506140312-1.png||height="435" width="438"]]
Xiaoling 51.1 293
294
295 ===== 2.3 Onboarding Hotspot =====
296
297 (((
Xiaoling 73.4 298 ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
Xiaoling 51.1 299 )))
300
301 (((
Xiaoling 73.4 302 Note: the APP version need to be greater than 3.11.
Xiaoling 51.1 303
304
305 )))
306
307 (((
Xiaoling 73.4 308 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
Xiaoling 51.1 309 )))
310
Xiaoling 73.6 311 [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
Xiaoling 51.1 312
313
Xiaoling 73.4 314 3. Scan the QR Code you generated in the previous step.
Xiaoling 51.1 315
316 [[image:1651828211026-220.png||height="405" width="191"]]
317
318
Xiaoling 73.4 319 4. Onboarding your device
Xiaoling 51.1 320
Xiaoling 73.7 321 Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue. 
Xiaoling 51.1 322
Xiaoling 73.7 323 [[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
324
Xiaoling 73.6 325 [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
Xiaoling 51.1 326
Xiaoling 73.6 327
Xiaoling 51.1 328 5. Check onboarding status
329
Xiaoling 73.4 330 You can check from mobile:
Xiaoling 51.1 331
Xiaoling 73.6 332 [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
Xiaoling 51.1 333
Xiaoling 73.4 334 You can also see the hotspot status in below link:
Xiaoling 51.1 335
Xiaoling 73.4 336 https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
Xiaoling 51.1 337
Xiaoling 73.4 338 Example:
Xiaoling 51.1 339
Xiaoling 73.4 340 Green Synced means hotspot works normal.
Xiaoling 51.1 341
342 [[image:1651828427715-679.png||height="374" width="635"]]
343
344
345 ===== 2.4 Set the Port Forwarding =====
346
347 (((
Xiaoling 73.4 348 Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
Xiaoling 51.1 349 )))
350
351 [[image:1651828514449-658.png]]
352
353 (((
354
355 )))
356
357 (((
Xiaoling 73.4 358 Note: Please refer to more detailed Settings
Xiaoling 51.1 359 )))
360
361 (((
Xiaoling 73.4 362 [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
Xiaoling 51.1 363 )))
364
365 (((
Xiaoling 73.4 366 [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
Xiaoling 51.1 367 )))
368
369
370 ==== 3. Check the configuration of HP0D ====
371
372 ===== 3.1 LoRa frequency configuration =====
373
374 [[image:1651828687205-178.png||height="323" width="657"]]
375
376
377 ===== 3.2 Check the LoRaWAN serveraddress =====
378
379 [[image:1651828703680-156.png||height="349" width="672"]]
380
381
Xiaoling 59.1 382 ===== 3.3 Check Miner configuration =====
Xiaoling 51.1 383
Xiaoling 59.1 384 [[image:image-20220506181408-1.png||height="451" width="513"]]
Xiaoling 51.1 385
Xiaoling 73.4 386 **Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
Xiaoling 51.1 387
388
Xiaoling 59.1 389 ==== 4. Installation of Antenna ====
Xiaoling 51.1 390
Xiaoling 59.1 391 (((
Xiaoling 73.4 392 HP0D use Fiber Glass Antenna.
Xiaoling 59.1 393 )))
Xiaoling 51.1 394
Xiaoling 59.1 395 [[image:1651832158606-882.png]]
Xiaoling 51.1 396
Xiaoling 59.1 397 (((
398
399 )))
Xiaoling 51.1 400
Xiaoling 59.1 401 (((
Xiaoling 73.4 402 User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
Xiaoling 59.1 403 )))
Xiaoling 51.1 404
Xiaoling 59.1 405 (((
406 [[image:1651832205608-998.png||height="349" width="198"]]
407 )))
Xiaoling 51.1 408
Xiaoling 59.1 409 ==== 5. SSH Access for Linux console ====
Xiaoling 51.1 410
Xiaoling 59.1 411 (((
Xiaoling 73.4 412 IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
Xiaoling 59.1 413 )))
Xiaoling 51.1 414
Xiaoling 59.1 415 (((
Xiaoling 73.4 416 Port:         22
Xiaoling 59.1 417 )))
Xiaoling 51.1 418
Xiaoling 59.1 419 (((
Xiaoling 73.4 420 User Name:      **root**
Xiaoling 59.1 421 )))
Xiaoling 51.1 422
Xiaoling 59.1 423 (((
Xiaoling 73.4 424 Password:         **Randomly generated ((% class="mark" %)found on device’s label(%%) )**
Xiaoling 59.1 425 )))
Xiaoling 51.1 426
Xiaoling 59.1 427 (((
Xiaoling 73.4 428 After logging in, you will be in the Linux console and can enter commands as shown below.
Xiaoling 59.1 429 )))
Xiaoling 51.1 430
Xiaoling 59.1 431 [[image:1651832284160-991.png]]
Xiaoling 51.1 432
433
Xiaoye 72.1 434 ==== **6. How to change the Wireless function of HP0D** ====
Xiaoling 51.1 435
Xiaoling 73.4 436 The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
Xiaoling 51.1 437
Xiaoye 72.1 438 ===== **6.1 Access the Linux console.** =====
Xiaoling 51.1 439
Xiaoling 73.4 440 Follow the previous step of Step 5.
Xiaoye 67.1 441
442
Xiaoye 72.1 443 ===== 6.2 Install the package of network-manager. =====
Xiaoye 67.1 444
Xiaoling 73.4 445 Run commands:
Xiaoye 67.1 446
Xiaoye 72.1 447 (% class="box infomessage" %)
448 (((
Xiaoling 73.8 449 apt update
450 apt install network-manager
Xiaoye 72.1 451 )))
Xiaoye 67.1 452
Xiaoye 72.1 453 [[image:image-20220507140730-1.png]]
Xiaoye 67.1 454
455
Xiaoye 72.1 456 ===== 6.3 Reboot the device. =====
457
Xiaoling 73.4 458 Run command:
Xiaoye 72.1 459
460 (% class="box infomessage" %)
461 (((
Xiaoling 73.8 462 reboot
Xiaoye 72.1 463 )))
464
465 [[image:image-20220507140814-2.png]]
466
467 ===== 6.4 Check the wireless type =====
468
Xiaoling 73.4 469 Run command:
Xiaoye 72.1 470
471 (% class="box infomessage" %)
472 (((
Xiaoling 73.8 473 iw dev
Xiaoye 72.1 474 )))
475
476 [[image:image-20220507140941-3.png]]
477
478 ===== 6.5 Connect the WiFi. =====
479
Xiaoling 73.4 480 Run command:
Xiaoye 72.1 481
482 (% class="box infomessage" %)
483 (((
Xiaoling 73.8 484 nmtui
Xiaoye 72.1 485 )))
486
487 [[image:image-20220507140953-4.png]]
488
489
Xiaoye 67.1 490 ==== 7. Trouble Shootings ====
491
492 ===== 7.1 How to get a wallet address? =====
493
Xiaoling 73.4 494 Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
Xiaoling 51.1 495
496
Xiaoye 67.1 497 ===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
Xiaoling 51.1 498
Xiaoling 59.1 499 (((
Xiaoling 73.4 500 User can login the HP0D, able to access other Web Pages except miner page.
Xiaoling 59.1 501 )))
Xiaoling 51.1 502
Xiaoling 59.1 503 (((
Xiaoling 73.4 504 If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
Xiaoling 59.1 505 )))
Xiaoling 51.1 506
507
Xiaoye 67.1 508 ===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
Xiaoling 51.1 509
Xiaoling 59.1 510 [[image:image-20220506182042-2.png||height="250" width="516"]]
Xiaoling 51.1 511
Xiaoling 59.1 512 [[image:1651832455372-647.png||height="224" width="520"]]
Xiaoling 51.1 513
Xiaoling 73.6 514 HP0D is establish connection to Helium server and not finished. And you might see above.
Xiaoling 51.1 515
Xiaoling 73.6 516 It might relate to the network where might up to 10mins.
Xiaoling 51.1 517
Xiaoling 73.6 518
Xiaoye 67.1 519 ===== 7.4 Onboarding – Bad Gaterway =====
Xiaoling 51.1 520
Xiaoling 59.1 521 [[image:1651832583790-633.png]]
Xiaoling 51.1 522
Xiaoling 73.5 523 This is caused by the process leads too long which just need to refresh the page.
Xiaoling 51.1 524
525
Xiaoye 67.1 526 7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
Xiaoling 51.1 527
Xiaoling 65.1 528 [[image:image-20220506182424-3.png]]
Xiaoling 51.1 529
Xiaoling 73.6 530 (((
Xiaoling 73.5 531 This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
Xiaoling 73.6 532 )))
Xiaoling 51.1 533
534
Xiaoye 67.1 535 ===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
Xiaoling 51.1 536
Xiaoling 65.1 537 [[image:1651832742262-209.png||height="297" width="365"]]
Xiaoling 51.1 538
Xiaoling 73.8 539 (((
Xiaoling 73.5 540 Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
Xiaoling 73.8 541 )))
Xiaoling 51.1 542
543
Xiaoye 67.1 544 ===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
Xiaoling 51.1 545
Xiaoling 65.1 546 [[image:1651832811038-780.png||height="462" width="216"]]
Xiaoling 51.1 547
Xiaoling 73.8 548 (((
Xiaoling 73.5 549 If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
Xiaoling 73.8 550 )))
Xiaoling 51.1 551
552
Xiaoye 67.1 553 ===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
Xiaoling 51.1 554
Xiaoling 73.8 555 (((
Xiaoling 73.5 556 After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
Xiaoling 73.8 557 )))
Xiaoling 51.1 558
Xiaoling 73.8 559 (((
Xiaoling 73.5 560 If you don’t see MAC address, make sure your mobile has good internet connection.
Xiaoling 73.8 561 )))
Xiaoling 51.1 562
Xiaoling 65.1 563 [[image:1651832880009-473.png]]
Xiaoling 51.1 564
565
Xiaoye 67.1 566 ===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
Xiaoling 51.1 567
Xiaoling 73.5 568 This is caused by the server connection delay, which does not affect the normal use.
Xiaoling 65.1 569
570 [[image:1651832959907-357.png]]
571
Xiaoling 73.5 572
Xiaoye 67.1 573 ===== 7.10 Mobile APP crash after scan the QR Code? =====
Xiaoling 65.1 574
575 * Make sure you have input the correct Wallet address to generate QR Code.
576 * Make sure your mobile app uses the same wallet address as the one to generate QR Code.
577 * Make sure your mobile app’s relevant permission are enabled.
578 * Known: The Android 11 version may cause this kind of issue.
579
Xiaoling 51.1 580
Xiaoling 73.5 581 ===== 7.11 Why the frequency/region is not the same what I purchased? =====
Xiaoling 51.1 582
Xiaoling 73.8 583 (((
Xiaoling 73.5 584 Each HP0D is inspected and configured prior to shipping.
Xiaoling 73.8 585 )))
Xiaoling 51.1 586
Xiaoling 73.8 587 (((
Xiaoling 73.5 588 If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
Xiaoling 73.8 589 )))
Xiaoling 51.1 590
591
Xiaoling 73.5 592 ===== 7.12 Can use the frequency to a region where is not support? =====
Xiaoling 51.1 593
Xiaoling 73.8 594 (((
Xiaoling 73.5 595 Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link
Xiaoling 73.8 596 )))
Xiaoling 73.5 597
Xiaoling 73.8 598 (((
Xiaoling 51.1 599 [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
Xiaoling 73.8 600 )))
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Xiaoling 73.5 603 ===== 7.13 Can change the frequency of the HP0D Miner? =====
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Xiaoling 73.5 605 We do not recommend doing this, it may damage your device
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Xiaoling 73.5 608 ==== 8. Supports ====
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Xiaoling 73.8 610 (((
611 If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
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Xiaoling 73.8 614 (((
Xiaoling 73.5 615 With your question as detail as possible. We will reply and help you in the shortest.
Xiaoling 73.8 616 )))
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Xiaoling 73.5 619 ==== 9. Order Info ====
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621 **HP0D-XXX**
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623 **XXX**: Frequency Band
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625 * 868: For Bands: EU868,IN865
626 * 915: For Bands: US915,AU915,AS923,KR920
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Xiaoling 73.5 629 ==== 10. Manufacturer Info ====
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Xiaoling 51.1 631 **Shenzhen Dragino Technology Development co. LTD**
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633 Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
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635 LongCheng Street, LongGang District ; Shenzhen 518116,China
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Xiaoling 73.5 638 ==== 11. FCC Warning ====
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640 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
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642 ~-~- Reorient or relocate the receiving antenna.
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644 ~-~- Increase the separation between the equipment and receiver.
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646 ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
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648 ~-~- Consult the dealer or an experienced radio/TV technician for help.
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651 Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
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653
654 The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.