Wiki source code of HP0D

Version 67.1 by Xiaoye on 2022/05/07 13:54

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Xiaoling 51.1 1
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3 (% style="text-align:center" %)
4 [[image:1651802206983-860.png||height="645" width="602"]]
5
6
7 (((
8 **HP0D Full Hotspot for Helium User Manual**
9 )))
10
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12
13
14
15 {{toc/}}
16
17
18 ==== 1. Introduction ====
19
20 ===== 1.1 What is HP0D =====
21
22 (((
23 (((
Xiaoling 59.1 24 (((
Xiaoling 51.1 25 The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
26 )))
Xiaoling 59.1 27 )))
Xiaoling 51.1 28
29 (((
Xiaoling 59.1 30 (((
Xiaoling 51.1 31 Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
32 )))
Xiaoling 59.1 33 )))
Xiaoling 51.1 34
35 (((
Xiaoling 59.1 36 (((
Xiaoling 51.1 37 at low data rates.
38 )))
39 )))
Xiaoling 59.1 40 )))
Xiaoling 51.1 41
42 (((
43 (((
Xiaoling 59.1 44 (((
Xiaoling 51.1 45
46 )))
47 )))
Xiaoling 59.1 48 )))
Xiaoling 51.1 49
50 (((
51 (((
Xiaoling 59.1 52 (((
Xiaoling 51.1 53 HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
54 )))
Xiaoling 59.1 55 )))
Xiaoling 51.1 56
57 (((
Xiaoling 59.1 58 (((
Xiaoling 51.1 59 ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
60 )))
Xiaoling 59.1 61 )))
Xiaoling 51.1 62
63 (((
Xiaoling 59.1 64 (((
Xiaoling 51.1 65 packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
66 )))
Xiaoling 59.1 67 )))
Xiaoling 51.1 68
69 (((
Xiaoling 59.1 70 (((
Xiaoling 51.1 71 HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
72 )))
73 )))
Xiaoling 59.1 74 )))
Xiaoling 51.1 75
76 (((
77 (((
Xiaoling 59.1 78 (((
Xiaoling 51.1 79 **~ and connects max 2 x LoRaWAN servers at the same time**.
80 )))
81 )))
Xiaoling 59.1 82 )))
Xiaoling 51.1 83
84 (((
85 (((
Xiaoling 59.1 86 (((
Xiaoling 51.1 87
88 )))
89 )))
Xiaoling 59.1 90 )))
Xiaoling 51.1 91
92 (((
93 (((
Xiaoling 59.1 94 (((
Xiaoling 51.1 95 **~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
96 )))
Xiaoling 59.1 97 )))
Xiaoling 51.1 98
99 (((
Xiaoling 59.1 100 (((
Xiaoling 51.1 101 for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
102 )))
103 )))
Xiaoling 59.1 104 )))
Xiaoling 51.1 105
106 (((
107 (((
Xiaoling 59.1 108 (((
Xiaoling 51.1 109
110 )))
111 )))
Xiaoling 59.1 112 )))
Xiaoling 51.1 113
114 (((
115 (((
Xiaoling 59.1 116 (((
Xiaoling 51.1 117 HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
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Xiaoling 59.1 119 )))
Xiaoling 51.1 120
121 (((
Xiaoling 59.1 122 (((
Xiaoling 51.1 123 customize the frequency bands to use in their own LoRaWAN network.
124 )))
125 )))
Xiaoling 59.1 126 )))
Xiaoling 51.1 127
128
129 ===== 1.2 Specifications =====
130
131 (((
Xiaoling 59.1 132 (((
Xiaoling 51.1 133 **~ Hardware System:**
134 )))
Xiaoling 59.1 135 )))
Xiaoling 51.1 136
137 (((
Xiaoling 59.1 138 (((
Xiaoling 51.1 139 Linux Part:
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Xiaoling 59.1 141 )))
Xiaoling 51.1 142
143 * (((
Xiaoling 59.1 144 (((
Xiaoling 51.1 145 Raspberry Pi 4
146 )))
Xiaoling 59.1 147 )))
Xiaoling 51.1 148
149 (((
Xiaoling 59.1 150 (((
Xiaoling 51.1 151 **~ Interface:**
152 )))
Xiaoling 59.1 153 )))
Xiaoling 51.1 154
155 * (((
Xiaoling 59.1 156 (((
Xiaoling 51.1 157 10M/100M RJ45 Ports x 1
158 )))
Xiaoling 59.1 159 )))
Xiaoling 51.1 160 * (((
Xiaoling 59.1 161 (((
Xiaoling 51.1 162 LoRaWAN Wireless
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Xiaoling 59.1 164 )))
Xiaoling 51.1 165 * (((
Xiaoling 59.1 166 (((
Xiaoling 51.1 167 Power Input: 12V 2A, DC
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Xiaoling 59.1 169 )))
Xiaoling 51.1 170
171 (((
Xiaoling 59.1 172 (((
Xiaoling 51.1 173 **~ Operating Condition:**
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Xiaoling 59.1 175 )))
Xiaoling 51.1 176
177 * (((
Xiaoling 59.1 178 (((
Xiaoling 51.1 179 Work Temperature: -20 ~~ 65°C
180 )))
Xiaoling 59.1 181 )))
Xiaoling 51.1 182 * (((
Xiaoling 59.1 183 (((
Xiaoling 51.1 184 Storage Temperature: -20 ~~ 65°C
185 )))
Xiaoling 59.1 186 )))
Xiaoling 51.1 187 * (((
Xiaoling 59.1 188 (((
Xiaoling 51.1 189 Power Input: 12V 2A, DC
190 )))
Xiaoling 59.1 191 )))
Xiaoling 51.1 192
193 ===== 1.3 Features =====
194
195 * Open-Source Linux system
196 * RPi4 with 2G /4G or 8G RAM
197 * Managed by Web GUI, SSH via Internet
198 * Support Semtech UDP packet forwarder
199 * Support LoRaWAN Station Connection
200 * Support Helium Miner
201 * External fiberglass antenna
202 * Firmware OTA
203 * 802.3af PoE
204 * Lighting Protection
205 * Remote Monitoring
206 * Support Helium LoRaWAN server and secondary LoRaWAN server
207 * Include prepaid $40 onboarding cost and $10 location cost.
208 * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
209
210 ===== 1.4 Label info and login name =====
211
212
Xiaoling 59.1 213 [[image:1651803959860-394.png||height="500" width="375"]]
Xiaoling 51.1 214
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217 (((
Xiaoling 59.1 218 (((
Xiaoling 51.1 219 **~ Label information:**
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Xiaoling 59.1 221 )))
Xiaoling 51.1 222
223 (((
Xiaoling 59.1 224 (((
Xiaoling 51.1 225
226 )))
Xiaoling 59.1 227 )))
Xiaoling 51.1 228
229 (((
Xiaoling 59.1 230 (((
Xiaoling 51.1 231 **~ Device host name:**      (% class="mark" %)dragino-xxxxxx
232 )))
Xiaoling 59.1 233 )))
Xiaoling 51.1 234
235 (((
Xiaoling 59.1 236 (((
Xiaoling 51.1 237 **~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
238 )))
Xiaoling 59.1 239 )))
Xiaoling 51.1 240
241 (((
Xiaoling 59.1 242 (((
Xiaoling 51.1 243 **~ Miner animal name**: xxx-xxx-xxx
244 )))
Xiaoling 59.1 245 )))
Xiaoling 51.1 246
247 (((
Xiaoling 59.1 248 (((
Xiaoling 51.1 249 **~ Miner address**:          112xxxxxx
250 )))
Xiaoling 59.1 251 )))
Xiaoling 51.1 252
253 (((
Xiaoling 59.1 254 (((
Xiaoling 51.1 255 **~ Eth MAC address**: A8: 40: 41: EF: FE: CD
256 )))
Xiaoling 59.1 257 )))
Xiaoling 51.1 258
259 (((
Xiaoling 59.1 260 (((
Xiaoling 51.1 261 **~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
262 )))
Xiaoling 59.1 263 )))
Xiaoling 51.1 264
265 (((
Xiaoling 59.1 266 (((
Xiaoling 51.1 267 **~ SN**:  device serial number.
268 )))
Xiaoling 59.1 269 )))
Xiaoling 51.1 270
271
272 ==== 2. Quick Start & Onboarding ====
273
274 (((
275 (((
Edwin Chen 66.1 276 The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
Xiaoling 51.1 277 )))
278 )))
279
280 (% class="wikigeneratedid" id="H-2" %)
281 (((
282
283 )))
284
285 ===== 2.1  Connect HP0D Web UI =====
286
287 ====== 2.1.1 via HP0D’s Access Point. ======
288
289 (((
Xiaoling 59.1 290 (((
Edwin Chen 65.2 291 At the first boot of HP0D, it will auto generate a Wi-Fi network
292
293 [[image:1651804327535-321.png||height="325" width="199"]]
Xiaoling 51.1 294 )))
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297 (((
Xiaoling 59.1 298 (((
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Xiaoling 51.1 302
303 (((
Xiaoling 59.1 304 (((
Edwin Chen 65.2 305 (% class="box infomessage" %)
306 (((
Xiaoling 51.1 307 called           : **//HPD-dragino-xxxxxx//**
308 )))
Xiaoling 59.1 309 )))
Edwin Chen 65.2 310 )))
Xiaoling 51.1 311
312 (((
Xiaoling 59.1 313 (((
Edwin Chen 65.2 314 (% class="box infomessage" %)
315 (((
Xiaoling 51.1 316 with password:  **//dragino+dragino//**
317 )))
Xiaoling 59.1 318 )))
Edwin Chen 65.2 319 )))
Xiaoling 51.1 320
321 (((
Xiaoling 59.1 322 (((
Xiaoling 51.1 323
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Xiaoling 51.1 326
327 (((
Xiaoling 59.1 328 (((
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Xiaoling 51.1 332
333 (((
Xiaoling 59.1 334 (((
Edwin Chen 66.1 335 You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
Xiaoling 51.1 336 )))
Xiaoling 59.1 337 )))
Xiaoling 51.1 338
Xiaoling 59.1 339 [[image:1651804397792-591.png||height="402" width="763"]]
Xiaoling 51.1 340
341
342
343 ====== 2.1.2 Connect via HP0D hostname ======
344
Xiaoling 59.1 345 (((
Xiaoling 51.1 346 Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
Xiaoling 59.1 347 )))
Xiaoling 51.1 348
Xiaoling 59.1 349 (((
Xiaoling 51.1 350 PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
Xiaoling 59.1 351 )))
Xiaoling 51.1 352
Xiaoling 59.1 353 (((
Xiaoling 51.1 354 Web-UI via HP0D’s hostname.
Xiaoling 59.1 355 )))
Xiaoling 51.1 356
357
358 Like: __**//http:~/~/dragino-4ba54a//**__
359
360
361 (% style="text-align:center" %)
362 [[image:1651804629009-699.png]]
363
364
365 ====== 2.1.3 Connect via Ethernet Port ======
366
367 (((
Xiaoling 59.1 368 (((
Xiaoling 51.1 369 Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
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Xiaoling 59.1 371 )))
Xiaoling 51.1 372
373 (((
Xiaoling 59.1 374 (((
Xiaoling 51.1 375 router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
376 )))
Xiaoling 59.1 377 )))
Xiaoling 51.1 378
379 (((
380
381 )))
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Xiaoling 59.1 383 If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
Xiaoling 51.1 384
Xiaoling 59.1 385 or SSH access of HP0D.
386
Xiaoling 51.1 387 (% style="text-align:center" %)
388 [[image:1651804782523-623.png]]
389
390
391
392 ===== 2.2 Generate QR Code =====
393
394 (((
395 Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
396 )))
397
398 (((
399 Note: After onboarding, this wallet will become owner of this hotspot.
400 )))
401
402 (% style="text-align:center" %)
Xiaoling 59.1 403 [[image:image-20220506140312-1.png||height="435" width="438"]]
Xiaoling 51.1 404
405
406 ===== 2.3 Onboarding Hotspot =====
407
408 (((
409 ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
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411
412 (((
413 Note: the APP version need to be greater than 3.11.
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415
416 (((
417
418 )))
419
420 (((
421 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
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423
424 (((
425 the ‘DRAGINO Miner HP0D’
426 )))
427
428 [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
429
430 3. Scan the QR Code you generated in the previous step.
431
432 (% style="text-align:center" %)
433 [[image:1651828211026-220.png||height="405" width="191"]]
434
435 4. Onboarding your device
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437 Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
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439 mobile to onboarding server might have issue.
440
441 [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
442
443 [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
444
445
446 5. Check onboarding status
447
448 You can check from mobile:
449
450 [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
451
452 You can also see the hotspot status in below link:
453
454 https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
455
456 Example:
457
458 Green Synced means hotspot works normal.
459
460 (% style="text-align:center" %)
461 [[image:1651828427715-679.png||height="374" width="635"]]
462
463
464 ===== 2.4 Set the Port Forwarding =====
465
466 (((
467 Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
468 )))
469
470 (((
471 it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
472 )))
473
474 (((
475 you may have.
476 )))
477
478 (% style="text-align:center" %)
479 [[image:1651828514449-658.png]]
480
481 (((
482
483 )))
484
485 (((
486 Note: Please refer to more detailed Settings
487 )))
488
489 (((
490 [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
491 )))
492
493 (((
494 [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
495 )))
496
497
498 ==== 3. Check the configuration of HP0D ====
499
500 ===== 3.1 LoRa frequency configuration =====
501
502 (% style="text-align:center" %)
503 [[image:1651828687205-178.png||height="323" width="657"]]
504
505
506
507 ===== 3.2 Check the LoRaWAN serveraddress =====
508
509
510 (% style="text-align:center" %)
511 [[image:1651828703680-156.png||height="349" width="672"]]
512
513
Xiaoling 59.1 514 ===== 3.3 Check Miner configuration =====
Xiaoling 51.1 515
Xiaoling 59.1 516 (% style="text-align:center" %)
517 [[image:image-20220506181408-1.png||height="451" width="513"]]
Xiaoling 51.1 518
Xiaoling 59.1 519 **~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
Xiaoling 51.1 520
Xiaoling 59.1 521 **~ button of Update, and then wait 10mins to check here,**
Xiaoling 51.1 522
523
Xiaoling 59.1 524 ==== 4. Installation of Antenna ====
Xiaoling 51.1 525
Xiaoling 59.1 526 (((
527 HP0D use Fiber Glass Antenna.
528 )))
Xiaoling 51.1 529
Xiaoling 59.1 530 (% style="text-align:center" %)
531 [[image:1651832158606-882.png]]
Xiaoling 51.1 532
Xiaoling 59.1 533 (((
534
535 )))
Xiaoling 51.1 536
Xiaoling 59.1 537 (((
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539 )))
Xiaoling 51.1 540
Xiaoling 59.1 541 (((
542 User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
543 )))
Xiaoling 51.1 544
Xiaoling 59.1 545 (((
546 to antenna and install as below:
547 )))
Xiaoling 51.1 548
Xiaoling 59.1 549 (((
550 (% style="text-align:center" %)
551 [[image:1651832205608-998.png||height="349" width="198"]]
552 )))
Xiaoling 51.1 553
Xiaoling 59.1 554 ==== 5. SSH Access for Linux console ====
Xiaoling 51.1 555
Xiaoling 59.1 556 (((
557 IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
558 )))
Xiaoling 51.1 559
Xiaoling 59.1 560 (((
561 Port:         22
562 )))
Xiaoling 51.1 563
Xiaoling 59.1 564 (((
565 User Name:      **root**
566 )))
Xiaoling 51.1 567
Xiaoling 59.1 568 (((
569 Password:         **Randomly generated ((% class="mark" %)found on device’s label(%%) )**
570 )))
Xiaoling 51.1 571
Xiaoling 59.1 572 (((
573
574 )))
Xiaoling 51.1 575
Xiaoling 59.1 576 (((
577 After logging in, you will be in the Linux console and can enter commands as shown below.
578 )))
Xiaoling 51.1 579
Xiaoling 59.1 580 (% style="text-align:center" %)
581 [[image:1651832284160-991.png]]
Xiaoling 51.1 582
583
Xiaoye 67.1 584 ==== 6. How to change the Wireless function of HP0D ====
Xiaoling 51.1 585
Xiaoye 67.1 586 The wireless function is configured as AP by default and the web page does not support configuration,
Xiaoling 51.1 587
Xiaoye 67.1 588 if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
Xiaoling 51.1 589
Xiaoye 67.1 590 6.1 Access the Linux console.
Xiaoling 51.1 591
Xiaoye 67.1 592
593 6.2 Install the package of network-manager.
594
595
596 6.3 Reboot the device.
597
598
599 6.4 Check the wireless type
600
601
602 6.5 Connect the WiFi.
603
604
605 ==== 7. Trouble Shootings ====
606
607 ===== 7.1 How to get a wallet address? =====
608
Xiaoling 59.1 609 // // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
Xiaoling 51.1 610
611
Xiaoye 67.1 612 ===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
Xiaoling 51.1 613
Xiaoling 59.1 614 (((
615 User can login the HP0D, able to access other Web Pages except miner page
616 )))
Xiaoling 51.1 617
Xiaoling 59.1 618 (((
619 If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
620 )))
Xiaoling 51.1 621
622
Xiaoye 67.1 623 ===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
Xiaoling 51.1 624
Xiaoling 59.1 625 (% style="text-align:center" %)
626 [[image:image-20220506182042-2.png||height="250" width="516"]]
Xiaoling 51.1 627
Xiaoling 59.1 628 (% style="text-align:center" %)
629 [[image:1651832455372-647.png||height="224" width="520"]]
Xiaoling 51.1 630
631
Xiaoling 59.1 632 HP0D is establish connection to Helium server and not finished. And you might see above.
Xiaoling 51.1 633
Xiaoling 59.1 634 It might relate to the network where might up to 10mins
Xiaoling 51.1 635
636
Xiaoye 67.1 637 ===== 7.4 Onboarding – Bad Gaterway =====
Xiaoling 51.1 638
Xiaoling 59.1 639 (% style="text-align:center" %)
640 [[image:1651832583790-633.png]]
Xiaoling 51.1 641
Xiaoling 59.1 642 This is caused by the process leads too long which just need to refresh the page.
Xiaoling 51.1 643
644
Xiaoye 67.1 645 7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
Xiaoling 51.1 646
Xiaoling 65.1 647 (% style="text-align:center" %)
648 [[image:image-20220506182424-3.png]]
Xiaoling 51.1 649
Xiaoling 65.1 650 This may be related to the current block height, if the device is synchronizing to the latest height or if the
Xiaoling 51.1 651
Xiaoling 65.1 652 device block height is much lower than the current height as the above picture like '1 1', the QR code
Xiaoling 51.1 653
Xiaoling 65.1 654 generation may fail.
Xiaoling 51.1 655
656
Xiaoye 67.1 657 ===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
Xiaoling 51.1 658
Xiaoling 65.1 659 (% style="text-align:center" %)
660 [[image:1651832742262-209.png||height="297" width="365"]]
Xiaoling 51.1 661
Xiaoling 65.1 662 Please ensure that you enter the correct wallet address and that your network is up and running, the user can
Xiaoling 51.1 663
Xiaoling 65.1 664 click the button of ‘Clean’ to re-generate the QR Code.
Xiaoling 51.1 665
666
Xiaoye 67.1 667 ===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
Xiaoling 51.1 668
Xiaoling 65.1 669 (% style="text-align:center" %)
670 [[image:1651832811038-780.png||height="462" width="216"]]
Xiaoling 51.1 671
Xiaoling 65.1 672 If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
Xiaoling 51.1 673
Xiaoling 65.1 674 please contact us to help you solve.
Xiaoling 51.1 675
676
Xiaoye 67.1 677 ===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
Xiaoling 51.1 678
Xiaoling 65.1 679 // // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
Xiaoling 51.1 680
Xiaoling 65.1 681 public key/ wallet address to onboarding server. Server will return the match MAC address
Xiaoling 51.1 682
Xiaoling 65.1 683 for this hotspot.
Xiaoling 51.1 684
685
Xiaoling 65.1 686 If you don’t see MAC address, make sure your mobile has good internet connection.
Xiaoling 51.1 687
Xiaoling 65.1 688 (% style="text-align:center" %)
689 [[image:1651832880009-473.png]]
Xiaoling 51.1 690
691
Xiaoye 67.1 692 ===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
Xiaoling 51.1 693
Xiaoling 65.1 694 This is caused by the server connection delay, which does not affect the normal use.
695
696
697 (% style="text-align:center" %)
698 [[image:1651832959907-357.png]]
699
Xiaoye 67.1 700 ===== 7.10 Mobile APP crash after scan the QR Code? =====
Xiaoling 65.1 701
702 * Make sure you have input the correct Wallet address to generate QR Code.
703 * Make sure your mobile app uses the same wallet address as the one to generate QR Code.
704 * Make sure your mobile app’s relevant permission are enabled.
705 * Known: The Android 11 version may cause this kind of issue.
706
Xiaoye 67.1 707 1.
Xiaoling 51.1 708 11. Why the frequency/region is not the same what I purchased?
709
710 //Each HP0D is inspected and configured prior to shipping.//
711
712 //If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
713
714
Xiaoye 67.1 715 1.
Xiaoling 51.1 716 11. Can use the frequency to a region where is not support?
717
718 //Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
719
720 [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
721
722
Xiaoye 67.1 723 1.
Xiaoling 51.1 724 11. Can change the frequency of the HP0D Miner?
725
726 //We do not recommend doing this, it may damage your device//
727
728
729
730
731
732 1. Supports
733
734 //If you are experiencing issues and can’t solve, you can send mail to//
735
736 [[//support@dragino.com//>>mailto:support@dragino.com]]
737
738 //With your question as detail as possible. We will reply and help you in the shortest.//
739
740
741
742
743 1. Order Info
744
745 **HP0D-XXX**
746
747 **XXX**: Frequency Band
748
749 * 868: For Bands: EU868,IN865
750 * 915: For Bands: US915,AU915,AS923,KR920
751
752 1. Manufacturer Info
753
754 **Shenzhen Dragino Technology Development co. LTD**
755
756 Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
757
758 LongCheng Street, LongGang District ; Shenzhen 518116,China
759
760
761 1. FCC Warning
762
763 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
764
765 ~-~- Reorient or relocate the receiving antenna.
766
767 ~-~- Increase the separation between the equipment and receiver.
768
769 ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
770
771 ~-~- Consult the dealer or an experienced radio/TV technician for help.
772
773
774 Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
775
776
777 The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.