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Last modified by Xiaoling on 2024/10/21 15:44
From version 96.1
edited by Xiaoye
on 2022/06/07 15:55
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To version 24.1
edited by Xiaoling
on 2022/05/06 14:30
Change comment: There is no comment for this version

Summary

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Title
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1 -HP0D Full Hotspot for Helium
1 +HP0D
Author
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1 -XWiki.Xiaoye
1 +XWiki.Xiaoling
Content
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1 +
2 +
3 +
1 1  (% style="text-align:center" %)
2 -[[image:1651802206983-860.png||height="427" width="398"]]
5 +[[image:1651802206983-860.png||height="645" width="602"]]
3 3  
4 4  
5 -(((
6 6  **HP0D Full Hotspot for Helium User Manual**
7 7  
8 -
9 -)))
10 10  
11 -**Table of Contents：**
12 -
13 13  {{toc/}}
14 14  
13 +==== ====
15 15  
16 -= **1. Introduction** =
15 +==== ====
17 17  
18 -== **1.1 What is HP0D** ==
17 +==== 1. Introduction ====
19 19  
20 -(((
21 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
22 -)))
19 +===== 1.1 What is HP0D =====
23 23  
24 -(((
25 -HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
26 -)))
21 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
27 27  
28 -(((
29 -(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
30 -)))
23 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
31 31  
32 -(((
33 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
34 -)))
25 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
35 35  
36 -== **1.2 Specifications** ==
27 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
37 37  
38 -**~ Hardware System:**
29 +
30 +===== 1.2 Specifications =====
31 +
32 +**~ Hardware System:**
33 +
39 39   Linux Part:
40 40  
41 41  * Raspberry Pi 4
42 42  
43 -**~ Interface:**
38 +**~ Interface:**
44 44  
45 45  * 10M/100M RJ45 Ports x 1
46 46  * LoRaWAN Wireless
47 47  * Power Input: 12V 2A, DC
48 48  
49 -**~ Operating Condition:**
44 +**~ Operating Condition:**
50 50  
51 51  * Work Temperature: -20 ~~ 65°C
52 52  * Storage Temperature: -20 ~~ 65°C
53 53  * Power Input: 12V 2A, DC
54 54  
55 -== **1.3 Features** ==
56 56  
51 +===== 1.3 Features =====
52 +
57 57  * Open-Source Linux system
58 58  * RPi4 with 2G /4G or 8G RAM
59 59  * Managed by Web GUI, SSH via Internet
... ... @@ -69,570 +69,387 @@
69 69  * Include prepaid $40 onboarding cost and $10 location cost.
70 70  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
71 71  
72 -== **1.4 Label info and login name** ==
73 73  
74 -[[image:1651803959860-394.png||height="500" width="375"]]
69 +===== 1.4 Label info and login name =====
75 75  
76 76  
72 +(% style="text-align:center" %)
73 +[[image:1651803959860-394.png||height="653" width="490"]]
77 77  
78 -=== 1.4.1 Label information: ===
79 79  
80 -**Device hostname:**  (% class="mark" %)dragino-xxxxxx(%%)
81 -**Band**:  (% class="mark" %)US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864(%%)
82 -**Miner animal name**: (% class="mark" %)xxx-xxx-xxx(%%)
83 -**Miner address**:  (% class="mark" %)12xxxxxx(%%)
84 -**Eth MAC address**:  (% class="mark" %)A8: 40: 41: EF: FE: CD(%%)
85 -**Login**:  (% class="mark" %)root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)(%%)
86 -**SN**:  (% class="mark" %)device serial number.
87 87  
77 +**~ Label information:**
88 88  
89 -= **2. Quick Start & Onboarding** =
90 90  
91 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
80 +**~ Device host name//~://**//      dragino-xxxxxx//
92 92  
82 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
93 93  
94 -== **2.1  Connect HP0D Web UI** ==
84 +**// Miner animal name//**//: xxx-xxx-xxx//
95 95  
96 -=== **2.1.1 via HP0D’s Access Point** ===
86 +**// Miner address//**//:          112xxxxxx//
97 97  
98 -At the first boot of HP0D, it will auto-generate a Wi-Fi network
88 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
99 99  
90 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
100 100  
101 -[[image:1651804327535-321.png||height="325" width="199"]]
92 +**~ SN**//:  device serial number.//
102 102  
103 103  
104 -(% class="box infomessage" %)
105 -(((
106 - called  : **//HPD-dragino-xxxxxx//**
107 -)))
95 +==== 2. Quick Start & Onboarding ====
108 108  
109 -(% class="box infomessage" %)
110 -(((
111 - with password:  **//dragino+dragino//**
112 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
113 -)))
97 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
114 114  
115 -
116 -[[image:1651804397792-591.png||height="386" width="733"]]
117 -
118 -
119 -=== **2.1.2 Connect via HP0D hostname** ===
120 -
121 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connects to the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
122 -
123 - Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
124 -
125 -
126 -[[image:1651804629009-699.png]]
127 -
128 -=== **2.1.3 Connect via Ethernet Port** ===
129 -
130 -//Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.//
131 -
132 -
133 -//**If you get the IP address from the router, like: (% class="mark" %)10.130.2.42(%%), you can use this IP address to connect the WEB UI or SSH access of HP0D.**//
134 -
135 -
136 -[[image:1651804782523-623.png]]
137 -
138 -
139 -== **2.2 Generate QR Code** ==
140 -
141 -
99 +(% class="wikigeneratedid" id="H-2" %)
142 142  (((
143 -//Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.//
144 -)))
145 -
146 -(((
147 -//Note: After onboarding, this wallet will become the owner of this hotspot.//
148 -
149 149  
150 150  )))
151 151  
152 -[[image:image-20220506140312-1.png||height="435" width="438"]]
104 +===== 2.1  Connect HP0D Web UI =====
153 153  
106 +====== 2.1.1 via HP0D’s Access Point. ======
154 154  
155 -== **2.3 Onboarding Hotspot** ==
108 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
156 156  
157 157  
158 -(((
159 -//**1.** Download the Helium Hotspot APP from the Apple or Google Play store.//
160 -)))
111 + called           : **//HPD-dragino-xxxxxx//**
161 161  
162 -(((
163 -**//Note: the APP version needs to be greater than 3.11.//**
113 + with password:  **//dragino+dragino//**
164 164  
165 -
166 -)))
167 167  
168 -(((
169 -//**2. **To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’//
170 170  
171 -
172 -)))
117 + You can use a PC to connect to this Wi-Fi network. The PC will
173 173  
174 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
119 + get an IP address 10.130.1.xxx and the HP0D has the default
175 175  
121 + IP 10.130.1.1
176 176  
177 -//**3. **Scan the QR Code you generated in the previous step.//
178 178  
179 -[[image:1651828211026-220.png||height="405" width="191"]]
180 180  
125 +(% style="text-align:center" %)
126 +[[image:1651804397792-591.png]]
181 181  
182 -(((
183 -//**4. **Onboarding your device//
184 -)))
185 185  
186 -(((
187 -Mobile APP will get info from the onboarding server. If the MAC address doesn’t appear, it means the network connection of the mobile to the onboarding server might have an issue.  
188 188  
189 -
190 -)))
130 +====== 2.1.2 Connect via HP0D hostname ======
191 191  
192 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
132 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
193 193  
194 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
134 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
195 195  
136 + Web-UI via HP0D’s hostname.
196 196  
197 -**5. **//Check onboarding status where you can check from mobile~://
198 198  
199 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
139 + Like: __**//http:~/~/dragino-4ba54a//**__
200 200  
201 201  
202 -//You can also see the hotspot status in the below link~://
142 +(% style="text-align:center" %)
143 +[[image:1651804629009-699.png]]
203 203  
204 -//https:~/~/explorer.helium.com/hotspots/**<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>**//
205 205  
206 -//Example~://
146 +====== 2.1.3 Connect via Ethernet Port ======
207 207  
148 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP  address the router has assigned to the HP0D.
208 208  
209 -**//Green Synced means hotspot works normally.//**
210 210  
211 -[[image:1651828427715-679.png||height="374" width="635"]]
151 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
212 212  
153 +(% style="text-align:center" %)
154 +[[image:1651804782523-623.png]]
213 213  
214 -== **2.4 Set the Port Forwarding** ==
215 215  
216 216  
217 -(((
218 -//Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.//
219 -)))
158 +===== 2.2 Generate QR Code =====
220 220  
221 -[[image:1651828514449-658.png]]
160 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
222 222  
223 -(((
224 -
225 -)))
162 + Note: After onboarding, this wallet will become owner of this hotspot.
226 226  
227 -(((
228 -Note: Please refer to more detailed Settings
229 -)))
164 +(% style="text-align:center" %)
165 +[[image:image-20220506140312-1.png]]
230 230  
231 -(((
232 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
233 -)))
234 234  
235 -(((
236 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
237 237  
238 -
239 -)))
169 +===== 2.3 Onboarding Hotspot =====
240 240  
241 -= **3. Check the configuration of HP0D** =
171 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
242 242  
243 -== **3.1 LoRa frequency configuration** ==
173 + Note: the APP version need to be greater than 3.11.
244 244  
175 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
245 245  
246 -[[image:1651828687205-178.png||height="323" width="657"]]
177 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
247 247  
179 + 3. Scan the QR Code you generated in the previous step.
248 248  
249 -== **3.2 Check the LoRaWAN Server Address** ==
250 250  
182 + 4. Onboarding your device
251 251  
252 -[[image:image-20220607155338-1.png]]
184 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
253 253  
186 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
254 254  
255 -3.2.1
256 256  
257 257  
258 -== **3.3 Check Miner configuration** ==
259 259  
260 260  
261 -[[image:image-20220506181408-1.png||height="451" width="513"]]
262 262  
263 -(((
264 -//**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**//
193 +1. Check onboarding status
265 265  
195 +You can check from mobile:
266 266  
267 -== **//3.4 Check the Miner state//** ==
197 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
268 268  
199 +You can also see the hotspot status in below link:
269 269  
270 -[[image:image-20220531171836-9.png||height="776" width="1155"]]
201 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
271 271  
203 +Example:
272 272  
273 -//**Note: Absorption status can show whether the hotspot is working properly**//
205 +Green Synced means hotspot works normal.
274 274  
275 -//** The p2p network can see how your hotspot is interacting with the surrounding hotspots**//
207 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
276 276  
277 - //usually, the nat_type should be '**none'**//
278 278  
279 -
280 -)))
281 281  
282 -= **4. Installation of Antenna** =
283 283  
284 284  
285 -(((
286 -//HP0D uses Fiber Glass Antenna.//
287 -)))
213 +1.
214 +11. Set the Port Forwarding
288 288  
289 -[[image:1651832158606-882.png]]
216 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
290 290  
291 -(((
292 -
293 -)))
218 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
294 294  
295 -(((
296 -//The user needs to connect the antenna cable’s SMA connector to the HP03 and connect the N-Type connector to the antenna and install it as below~://
297 -)))
298 298  
299 -(((
300 -[[image:1651832205608-998.png||height="349" width="198"]]
221 +Note: Please refer to more detailed Settings
301 301  
302 -
303 -)))
223 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
304 304  
305 -= **5. SSH Access for Linux console** =
225 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
306 306  
307 307  
308 -(((
309 -**//IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))//**
310 -)))
311 311  
312 -(((
313 -//Port:  22//
314 -)))
315 315  
316 -(((
317 -//User Name:      (% style="color:green" %)**root**//
318 -)))
319 319  
320 -(((
321 -//Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**//
231 +1. Check the configuration of HP0D
232 +11. LoRa frequency configuration
322 322  
323 -
324 -)))
234 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
325 325  
326 -(((
327 -//After logging in, you will be in the Linux console and can enter commands as shown below.//
236 +1.
237 +11. Check the LoRaWAN serveraddress.
328 328  
329 -
330 -)))
239 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
331 331  
332 -[[image:1651832284160-991.png||height="171" width="729"]]
333 333  
334 334  
335 -= **6. How to change the Wireless function of HP0D** =
336 336  
337 -//The wireless function is configured as AP by default and the web page does not support configuration,//
338 338  
339 -//if you want to configure it as STA(client)connection mode,//
340 340  
341 -//you can configure your WiFi info on the** /Network/WiFi **page.//
342 342  
343 343  
344 -**//Note: the wireless state is as AP//**
345 345  
346 -[[image:image-20220531170243-5.png||height="469" width="967"]]
249 +1.
250 +11. Check Miner configuration
347 347  
252 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
348 348  
349 -== **6.1 Access WiFi configuration page** ==
254 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
350 350  
351 351  
352 -[[image:image-20220531165803-2.png]]
353 353  
354 354  
355 -== **6.2 Enter your WiFi information and save** ==
356 356  
260 +1. Installation of Antenna
357 357  
358 -[[image:image-20220531165958-3.png]]
262 +HP0D use Fiber Glass Antenna.
359 359  
264 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
360 360  
361 -== **6.3 Change the WiFi mode.** ==
266 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
362 362  
363 363  
364 -[[image:image-20220531170131-4.png]]
269 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
365 365  
366 -== **6.4 Wait system to restart** ==
367 367  
368 368  
369 -[[image:image-20220531170501-7.png]]
370 370  
371 371  
372 -//**Note: When the time remaining is finished it will turn to the home page.**//
275 +1. SSH Access for Linux console
373 373  
277 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
374 374  
375 -== **6.5 Check the STA state** ==
279 +Port:         22
376 376  
281 +User Name:      **root**
377 377  
378 -[[image:image-20220531170705-8.png||height="484" width="990"]]
283 +Password:         **Randomly generated （found on device’s label ）**
379 379  
380 380  
381 -= **7. Trouble Shootings** =
286 +After logging in, you will be in the Linux console and can enter commands as shown below.
382 382  
383 -== **7.1 How to get a wallet address?** ==
288 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
384 384  
385 385  
386 -**//Download the helium Hotspots APP on the Apple or Google Play store to generate your own wallet.//**
387 387  
388 388  
389 -== **7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner** ==
293 +1. Trouble Shootings
294 +11. How to get a wallet address?
390 390  
296 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
391 391  
392 -(((
393 -//Users can log in to the HP0D, able to access other Web Pages except for the miner page.//
394 -)))
395 395  
396 -(((
397 -//If you first boot the device where you need to wait for 10 mins for the initialization connection to the Helium server.//
299 +1.
300 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
398 398  
399 -
400 -)))
302 +//User can login the HP0D, able to access other Web Pages except miner page//
401 401  
402 -== **7.3 Onboarding ~-~- Some parameters on the miner page show timeout** ==
403 403  
305 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
404 404  
405 -[[image:image-20220506182042-2.png||height="250" width="516"]]
406 406  
407 -[[image:1651832455372-647.png||height="224" width="520"]]
308 +1.
309 +11. Onboarding ~-~- Some parameters in miner page show timeout
408 408  
311 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
409 409  
410 -**//HP0D is establishing a connection to the Helium server and is not finished. And you might see above.//**
313 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
411 411  
412 -**//It might relate to the network which might be up to 10mins.//**
315 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
413 413  
317 +//It might relate to the network where might up to 10mins//
414 414  
415 -== **7.4 Onboarding – Bad Gateway** ==
416 416  
320 +1.
321 +11. Onboarding – Bad Gaterway
417 417  
418 -[[image:1651832583790-633.png]]
323 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
419 419  
325 +//This is caused by the process leads too long which just need to refresh the page.//
420 420  
421 -//**This is caused by the process leading too long which just needs to refresh the page.**//
422 422  
328 +1.
329 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
423 423  
424 -== **7.5 Onboarding ~-~- Why did QR Code generate aways fail?** ==
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
425 425  
333 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
426 426  
427 -[[image:image-20220506182424-3.png]]
428 428  
336 +1.
337 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
429 429  
430 -(((
431 -//**This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.**//
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
432 432  
433 -
434 -)))
341 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
435 435  
436 -== **7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual?** ==
437 437  
438 -[[image:1651832742262-209.png||height="297" width="365"]]
344 +1.
345 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
439 439  
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
440 440  
441 -(((
442 -//**Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.**//
349 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
443 443  
444 -
445 -)))
446 446  
447 -== **7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code** ==
352 +1.
353 +11. Onboarding – MAC address is being refreshed after scan QR Code
448 448  
355 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
449 449  
450 -[[image:1651832811038-780.png||height="462" width="216"]]
451 451  
358 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
452 452  
453 -(((
454 -//**If you see the MAC Address shows the ‘Unknown’ where is due to the provisioning error, please contact us to help you solve it.**//
360 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
455 455  
456 -
457 -)))
458 458  
459 -== 7.8 Onboarding – MAC address is being refreshed after scanning the QR Code ==
460 460  
461 461  
462 -(((
463 -//**After scanning the QR Code, Mobile APP will connect to the Helium onboarding server and provide the public key/ wallet address to the onboarding server. The server will return the match MAC address for this hotspot.**//
365 +1.
366 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
464 464  
465 -
466 -)))
368 +//This is caused by the server connection delay, which does not affect the normal use.//
467 467  
468 -(((
469 -//**If you don’t see the MAC address, make sure your mobile has a good internet connection.**//
470 -)))
370 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
471 471  
472 -[[image:1651832880009-473.png]]
473 473  
373 +*
374 +*1. Mobile APP crash after scan the QR Code?
375 +* //Make sure you have input the correct Wallet address to generate QR Code.//
376 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
377 +* //Make sure your mobile app’s relevant permission are enabled.//
378 +* //Known: The Android 11 version may cause this kind of issue.//
474 474  
475 -== //**7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’**// ==
380 +1.
381 +11. Why the frequency/region is not the same what I purchased?
476 476  
383 +//Each HP0D is inspected and configured prior to shipping.//
477 477  
478 -**//This is caused by the server connection delay, which does not affect the regular use.//**
385 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
479 479  
480 -[[image:1651832959907-357.png]]
481 481  
388 +1.
389 +11. Can use the frequency to a region where is not support?
482 482  
483 -== **7.10 Mobile APP crash after scanning the QR Code?** ==
391 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
484 484  
485 -
486 -* //**Make sure you have input the correct Wallet address to generate QR Code.**//
487 -* //**Make sure your mobile app uses the same wallet address as the one to generate QR Code.**//
488 -* //**Make sure your mobile app’s relevant permission is enabled.**//
489 -* //**Known: The Android 11 version may cause this kind of issue.**//
490 -
491 -== **7.11 Why the frequency/region is not the same as what I purchased?** ==
492 -
493 -
494 -(((
495 -//**Each HP0D is inspected and configured prior to shipping.**//
496 -)))
497 -
498 -(((
499 -//**If your HP0D Web-UI – Miner region is not the same as the shell labels, please contact our support team that will solve this issue for you.**//
500 -
501 -
502 -)))
503 -
504 -== **7.12 Can use the frequency to a region where is no support?** ==
505 -
506 -
507 -(((
508 -//**Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:**//
509 -)))
510 -
511 -(((
512 512  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
513 513  
514 -
515 -)))
516 516  
517 -== **7.13 Can change the frequency of the HP0D Miner?** ==
396 +1.
397 +11. Can change the frequency of the HP0D Miner?
518 518  
519 -
520 520  //We do not recommend doing this, it may damage your device//
521 521  
522 522  
523 -== **7.14 Low Reward and not transmit issue** ==
524 524  
525 525  
526 -//We had released the 0524 version for the miner, Users can check the miner version in the HP0D web UI.//
527 527  
528 -//If it is lower than the 0524 version, users can manually upgrade it via the 'draginoups' command in the HP0D's CLI.//
405 +1. Supports
529 529  
530 -[[image:image-20220527114519-1.png||height="579" width="851"]]
407 +//If you are experiencing issues and can’t solve, you can send mail to//
531 531  
409 +[[//support@dragino.com//>>mailto:support@dragino.com]]
532 532  
533 -== **7.15 Why is my miner version not the latest** ==
411 +//With your question as detail as possible. We will reply and help you in the shortest.//
534 534  
535 535  
536 -//By default, as soon as a new version of helium is released, we will push the upgrade the same day.//
537 537  
538 -//However, the download and upgrade may fail due to the network.//
539 539  
540 -//So **We offer a manual check method:**//
416 +1. Order Info
541 541  
542 - **// Use the "draginoups" command to check//**
418 +**HP0D-XXX**
543 543  
544 -[[image:image-20220601101358-1.png]]
420 +**XXX**: Frequency Band
545 545  
422 +* 868: For Bands: EU868,IN865
423 +* 915: For Bands: US915,AU915,AS923,KR920
546 546  
425 +1. Manufacturer Info
547 547  
548 -= **8. OTA Version Info** =
549 -
550 -== **When does the OTA update happen?** ==
551 -
552 -
553 -**//HP0D will check OTA update on a) Every Booting. b) Every Night. Below is the OTA update version info//**
554 -
555 -== **# 2022/05/14** ==
556 -
557 -
558 -1. //Update to the latest miner version: miner-arm64_2022.05.13.0_GA//
559 -1. //Add postinst after auto-update//
560 -1. //Add Miner version mark.//
561 -1. //Add fast sync if miner GAP is large//
562 -
563 -== **# 2022/05/24** ==
564 -
565 - 1. //Update to the latest miner version: miner-arm64_2022.05.24.0_GA//
566 -
567 -
568 -= **9. Supports** =
569 -
570 -(((
571 -**//If you are experiencing issues and can’t solve them, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].//**
572 -)))
573 -
574 -(((
575 -**//With your question as detailed as possible. We will reply and help you in the shortest.//**
576 -
577 -
578 -)))
579 -
580 -= **10. Order Info** =
581 -
582 -(% style="color:#0000ff" %)**HP0D-XXX**
583 -
584 -(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
585 -
586 -* **AS923**: LoRaWAN AS923 band
587 -* **AU915**: LoRaWAN AU915 band
588 -* **EU868**: LoRaWAN EU868 band
589 -* **KR920**: LoRaWAN KR920 band
590 -* **US915**: LoRaWAN US915 band
591 -* **IN865**: LoRaWAN IN865 band
592 -
593 -= **11. Manufacturer Info** =
594 -
595 -(((
596 596  **Shenzhen Dragino Technology Development co. LTD**
597 -)))
598 598  
599 -(((
600 600  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
601 -)))
602 602  
603 -(((
604 -Longcheng Street, LongGang District; Shenzhen 518116, China
431 +LongCheng Street, LongGang District ; Shenzhen 518116,China
605 605  
606 606  
607 -
608 -)))
434 +1. FCC Warning
609 609  
610 -= **12. FCC Warning** =
611 -
612 -(((
613 613  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
614 -)))
615 615  
616 -(((
617 617  ~-~- Reorient or relocate the receiving antenna.
618 -)))
619 619  
620 -(((
621 621  ~-~- Increase the separation between the equipment and receiver.
622 -)))
623 623  
624 -(((
625 625  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
626 -)))
627 627  
628 -(((
629 629  ~-~- Consult the dealer or an experienced radio/TV technician for help.
630 -)))
631 631  
632 -(((
446 +
633 633  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
634 -)))
635 635  
636 -(((
449 +
637 637  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
638 -)))
451 +
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