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Title
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1 -HP0D Full Hotspot for Helium
1 +HP0D
Author
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1 -XWiki.Xiaoye
1 +XWiki.Xiaoling
Content
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1 +
2 +
3 +
1 1  (% style="text-align:center" %)
2 -[[image:1651802206983-860.png||height="427" width="398"]]
5 +[[image:1651802206983-860.png||height="645" width="602"]]
3 3  
4 4  
5 -(((
8 +
9 +
6 6  **HP0D Full Hotspot for Helium User Manual**
7 7  
8 -
9 -)))
12 +[[image:1651802187690-980.png]]
10 10  
11 -**Table of Contents：**
14 +Document Version: 1.1
12 12  
13 -{{toc/}}
14 14  
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
15 15  
16 -= **1. Introduction** =
17 17  
18 -== **1.1 What is HP0D** ==
19 19  
20 -(((
21 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
22 -)))
23 23  
24 -(((
25 -HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
26 -)))
28 +~1. Introduction
27 27  
28 -(((
29 -(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
30 -)))
30 + 1.1 What is HP0D
31 31  
32 -(((
33 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
34 -)))
32 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
35 35  
36 -== **1.2 Specifications** ==
34 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
37 37  
38 -**~ Hardware System:**
36 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
37 +
38 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
39 +
40 +
41 +1.2 Specifications
42 +
43 +**~ Hardware System:**
44 +
39 39   Linux Part:
40 40  
41 41  * Raspberry Pi 4
42 42  
43 -**~ Interface:**
49 +**~ Interface:**
44 44  
45 45  * 10M/100M RJ45 Ports x 1
46 46  * LoRaWAN Wireless
47 47  * Power Input: 12V 2A, DC
48 48  
49 -**~ Operating Condition:**
55 +**~ Operating Condition:**
50 50  
51 51  * Work Temperature: -20 ~~ 65°C
52 52  * Storage Temperature: -20 ~~ 65°C
53 53  * Power Input: 12V 2A, DC
54 54  
55 -== **1.3 Features** ==
61 +1.3 Features
56 56  
57 57  * Open-Source Linux system
58 58  * RPi4 with 2G /4G or 8G RAM
... ... @@ -69,552 +69,386 @@
69 69  * Include prepaid $40 onboarding cost and $10 location cost.
70 70  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
71 71  
72 -== **1.4 Label info and login name** ==
78 +1.4 Label info and login name
73 73  
74 -[[image:1651803959860-394.png||height="500" width="375"]]
75 75  
81 +(% style="text-align:center" %)
82 +[[image:1651803959860-394.png||height="653" width="490"]]
76 76  
77 77  
78 -=== 1.4.1 Label information: ===
79 79  
80 -**Device hostname:**  (% class="mark" %)dragino-xxxxxx(%%)
81 -**Band**:  (% class="mark" %)US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864(%%)
82 -**Miner animal name**: (% class="mark" %)xxx-xxx-xxx(%%)
83 -**Miner address**:  (% class="mark" %)12xxxxxx(%%)
84 -**Eth MAC address**:  (% class="mark" %)A8: 40: 41: EF: FE: CD(%%)
85 -**Login**:  (% class="mark" %)root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)(%%)
86 -**SN**:  (% class="mark" %)device serial number.
86 +**~ Label information:**
87 87  
88 88  
89 -= **2. Quick Start & Onboarding** =
89 +**~ Device host name//~://**//      dragino-xxxxxx//
90 90  
91 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
91 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
92 92  
93 +**// Miner animal name//**//: xxx-xxx-xxx//
93 93  
94 -== **2.1  Connect HP0D Web UI** ==
95 +**// Miner address//**//:          112xxxxxx//
95 95  
96 -=== **2.1.1 via HP0D’s Access Point** ===
97 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
97 97  
98 -At the first boot of HP0D, it will auto-generate a Wi-Fi network
99 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
99 99  
101 +**~ SN**//:  device serial number.//
100 100  
101 -[[image:1651804327535-321.png||height="325" width="199"]]
102 102  
104 +2. Quick Start & Onboarding
103 103  
104 -(% class="box infomessage" %)
105 -(((
106 - called  : **//HPD-dragino-xxxxxx//**
107 -)))
106 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
108 108  
109 -(% class="box infomessage" %)
110 -(((
111 - with password:  **//dragino+dragino//**
112 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
113 -)))
108 + 2.1  Connect HP0D Web UI
114 114  
110 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
115 115  
116 -[[image:1651804397792-591.png||height="386" width="733"]]
112 + At the first boot of HP0D, it will auto generate a Wi-Fi network
117 117  
118 118  
119 -=== **2.1.2 Connect via HP0D hostname** ===
115 + called           : **//HPD-dragino-xxxxxx//**
120 120  
121 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connects to the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
117 + with password:  **//dragino+dragino//**
122 122  
123 - Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
124 124  
125 125  
126 -[[image:1651804629009-699.png]]
121 + You can use a PC to connect to this Wi-Fi network. The PC will
127 127  
128 -=== **2.1.3 Connect via Ethernet Port** ===
123 + get an IP address 10.130.1.xxx and the HP0D has the default
129 129  
130 -//Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.//
125 + IP 10.130.1.1
131 131  
132 132  
133 -//**If you get the IP address from the router, like: (% class="mark" %)10.130.2.42(%%), you can use this IP address to connect the WEB UI or SSH access of HP0D.**//
128 +(% style="text-align:center" %)
129 +[[image:1651804397792-591.png]]
134 134  
135 135  
136 -[[image:1651804782523-623.png]]
137 137  
138 138  
139 -== **2.2 Generate QR Code** ==
134 +2.1.2 Connect via HP0D hostname
140 140  
136 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
141 141  
142 -(((
143 -//Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.//
144 -)))
138 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
145 145  
146 -(((
147 -//Note: After onboarding, this wallet will become the owner of this hotspot.//
140 + Web-UI via HP0D’s hostname.
148 148  
149 -
150 -)))
151 151  
152 -[[image:image-20220506140312-1.png||height="435" width="438"]]
143 + Like: __**//http:~/~/dragino-4ba54a//**__
153 153  
154 154  
155 -== **2.3 Onboarding Hotspot** ==
146 +(% style="text-align:center" %)
147 +[[image:1651804629009-699.png]]
156 156  
157 157  
158 -(((
159 -//**1.** Download the Helium Hotspot APP from the Apple or Google Play store.//
160 -)))
150 +2.1.3 Connect via Ethernet Port
161 161  
162 -(((
163 -**//Note: the APP version needs to be greater than 3.11.//**
152 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
164 164  
165 -
166 -)))
167 167  
168 -(((
169 -//**2. **To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’//
155 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
170 170  
171 -
172 -)))
157 +(% style="text-align:center" %)
158 +[[image:1651804782523-623.png]]
173 173  
174 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
175 175  
176 176  
177 -//**3. **Scan the QR Code you generated in the previous step.//
162 +1.
163 +11. Generate QR Code
178 178  
179 -[[image:1651828211026-220.png||height="405" width="191"]]
165 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
180 180  
167 +Note: After onboarding, this wallet will become owner of this hotspot.
181 181  
182 -(((
183 -//**4. **Onboarding your device//
184 -)))
169 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
185 185  
186 -(((
187 -Mobile APP will get info from the onboarding server. If the MAC address doesn’t appear, it means the network connection of the mobile to the onboarding server might have an issue.  
188 188  
189 -
190 -)))
191 191  
192 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
193 193  
194 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
174 +1.
175 +11. Onboarding Hotspot
176 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
195 195  
178 +Note: the APP version need to be greater than 3.11.
196 196  
197 -**5. **//Check onboarding status where you can check from mobile~://
198 198  
199 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
181 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
200 200  
184 +1. Scan the QR Code you generated in the previous step.
201 201  
202 -//You can also see the hotspot status in the below link~://
186 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
203 203  
204 -//https:~/~/explorer.helium.com/hotspots/**<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>**//
205 205  
206 -//Example~://
189 +1. Onboarding your device
207 207  
191 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
208 208  
209 -**//Green Synced means hotspot works normally.//**
193 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
210 210  
211 -[[image:1651828427715-679.png||height="374" width="635"]]
212 212  
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
213 213  
214 -== **2.4 Set the Port Forwarding** ==
215 215  
216 216  
217 -(((
218 -//Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.//
219 -)))
220 220  
221 -[[image:1651828514449-658.png]]
201 +1. Check onboarding status
222 222  
223 -(((
224 -
225 -)))
203 +You can check from mobile:
226 226  
227 -(((
228 -Note: Please refer to more detailed Settings
229 -)))
205 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
230 230  
231 -(((
232 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
233 -)))
207 +You can also see the hotspot status in below link:
234 234  
235 -(((
236 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
209 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
237 237  
238 -
239 -)))
211 +Example:
240 240  
241 -= **3. Check the configuration of HP0D** =
213 +Green Synced means hotspot works normal.
242 242  
243 -== **3.1 LoRa frequency configuration** ==
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
244 244  
245 245  
246 -[[image:1651828687205-178.png||height="323" width="657"]]
247 247  
248 248  
249 -== **3.2 Check the LoRaWAN Server Address** ==
250 250  
221 +1.
222 +11. Set the Port Forwarding
251 251  
252 -[[image:1651828703680-156.png||height="349" width="672"]]
224 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
253 253  
226 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
254 254  
255 -== **3.3 Check Miner configuration** ==
256 256  
229 +Note: Please refer to more detailed Settings
257 257  
258 -[[image:image-20220506181408-1.png||height="451" width="513"]]
231 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
259 259  
260 -(((
261 -//**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**//
233 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
262 262  
263 263  
264 -== **//3.4 Check the Miner state//** ==
265 265  
266 266  
267 -[[image:image-20220531171836-9.png||height="776" width="1155"]]
268 268  
239 +1. Check the configuration of HP0D
240 +11. LoRa frequency configuration
269 269  
270 -//**Note: Absorption status can show whether the hotspot is working properly**//
242 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
271 271  
272 -//** The p2p network can see how your hotspot is interacting with the surrounding hotspots**//
244 +1.
245 +11. Check the LoRaWAN serveraddress.
273 273  
274 - //usually, the nat_type should be '**none'**//
247 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
275 275  
276 -
277 -)))
278 278  
279 -= **4. Installation of Antenna** =
280 280  
281 281  
282 -(((
283 -//HP0D uses Fiber Glass Antenna.//
284 -)))
285 285  
286 -[[image:1651832158606-882.png]]
287 287  
288 -(((
289 -
290 -)))
291 291  
292 -(((
293 -//The user needs to connect the antenna cable’s SMA connector to the HP03 and connect the N-Type connector to the antenna and install it as below~://
294 -)))
295 295  
296 -(((
297 -[[image:1651832205608-998.png||height="349" width="198"]]
298 298  
299 -
300 -)))
257 +1.
258 +11. Check Miner configuration
301 301  
302 -= **5. SSH Access for Linux console** =
260 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
303 303  
262 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
304 304  
305 -(((
306 -**//IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))//**
307 -)))
308 308  
309 -(((
310 -//Port:  22//
311 -)))
312 312  
313 -(((
314 -//User Name:      (% style="color:green" %)**root**//
315 -)))
316 316  
317 -(((
318 -//Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**//
319 319  
320 -
321 -)))
268 +1. Installation of Antenna
322 322  
323 -(((
324 -//After logging in, you will be in the Linux console and can enter commands as shown below.//
270 +HP0D use Fiber Glass Antenna.
325 325  
326 -
327 -)))
272 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
328 328  
329 -[[image:1651832284160-991.png||height="171" width="729"]]
274 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
330 330  
331 331  
332 -= **6. How to change the Wireless function of HP0D** =
277 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
333 333  
334 -//The wireless function is configured as AP by default and the web page does not support configuration,//
335 335  
336 -//if you want to configure it as STA(client)connection mode,//
337 337  
338 -//you can configure your WiFi info on the** /Network/WiFi **page.//
339 339  
340 340  
341 -**//Note: the wireless state is as AP//**
283 +1. SSH Access for Linux console
342 342  
343 -[[image:image-20220531170243-5.png||height="469" width="967"]]
285 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
344 344  
287 +Port:         22
345 345  
346 -== **6.1 Access WiFi configuration page** ==
289 +User Name:      **root**
347 347  
291 +Password:         **Randomly generated （found on device’s label ）**
348 348  
349 -[[image:image-20220531165803-2.png]]
350 350  
294 +After logging in, you will be in the Linux console and can enter commands as shown below.
351 351  
352 -== **6.2 Enter your WiFi information and save** ==
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
353 353  
354 354  
355 -[[image:image-20220531165958-3.png]]
356 356  
357 357  
358 -== **6.3 Change the WiFi mode.** ==
301 +1. Trouble Shootings
302 +11. How to get a wallet address?
359 359  
304 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
360 360  
361 -[[image:image-20220531170131-4.png]]
362 362  
363 -== **6.4 Wait system to restart** ==
307 +1.
308 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
364 364  
310 +//User can login the HP0D, able to access other Web Pages except miner page//
365 365  
366 -[[image:image-20220531170501-7.png]]
367 367  
313 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
368 368  
369 -//**Note: When the time remaining is finished it will turn to the home page.**//
370 370  
316 +1.
317 +11. Onboarding ~-~- Some parameters in miner page show timeout
371 371  
372 -== **6.5 Check the STA state** ==
319 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
373 373  
321 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
374 374  
375 -[[image:image-20220531170705-8.png||height="484" width="990"]]
323 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
376 376  
325 +//It might relate to the network where might up to 10mins//
377 377  
378 -= **7. Trouble Shootings** =
379 379  
380 -== **7.1 How to get a wallet address?** ==
328 +1.
329 +11. Onboarding – Bad Gaterway
381 381  
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
382 382  
383 -**//Download the helium Hotspots APP on the Apple or Google Play store to generate your own wallet.//**
333 +//This is caused by the process leads too long which just need to refresh the page.//
384 384  
385 385  
386 -== **7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner** ==
336 +1.
337 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
387 387  
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
388 388  
389 -(((
390 -//Users can log in to the HP0D, able to access other Web Pages except for the miner page.//
391 -)))
341 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
392 392  
393 -(((
394 -//If you first boot the device where you need to wait for 10 mins for the initialization connection to the Helium server.//
395 395  
396 -
397 -)))
344 +1.
345 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
398 398  
399 -== **7.3 Onboarding ~-~- Some parameters on the miner page show timeout** ==
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
400 400  
349 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
401 401  
402 -[[image:image-20220506182042-2.png||height="250" width="516"]]
403 403  
404 -[[image:1651832455372-647.png||height="224" width="520"]]
352 +1.
353 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
405 405  
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
406 406  
407 -**//HP0D is establishing a connection to the Helium server and is not finished. And you might see above.//**
357 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
408 408  
409 -**//It might relate to the network which might be up to 10mins.//**
410 410  
360 +1.
361 +11. Onboarding – MAC address is being refreshed after scan QR Code
411 411  
412 -== **7.4 Onboarding – Bad Gateway** ==
363 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
413 413  
414 414  
415 -[[image:1651832583790-633.png]]
366 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
416 416  
368 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
417 417  
418 -//**This is caused by the process leading too long which just needs to refresh the page.**//
419 419  
420 420  
421 -== **7.5 Onboarding ~-~- Why did QR Code generate aways fail?** ==
422 422  
373 +1.
374 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
423 423  
424 -[[image:image-20220506182424-3.png]]
376 +//This is caused by the server connection delay, which does not affect the normal use.//
425 425  
378 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
426 426  
427 -(((
428 -//**This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.**//
429 429  
430 -
431 -)))
381 +*
382 +*1. Mobile APP crash after scan the QR Code?
383 +* //Make sure you have input the correct Wallet address to generate QR Code.//
384 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 +* //Make sure your mobile app’s relevant permission are enabled.//
386 +* //Known: The Android 11 version may cause this kind of issue.//
432 432  
433 -== **7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual?** ==
388 +1.
389 +11. Why the frequency/region is not the same what I purchased?
434 434  
435 -[[image:1651832742262-209.png||height="297" width="365"]]
391 +//Each HP0D is inspected and configured prior to shipping.//
436 436  
393 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
437 437  
438 -(((
439 -//**Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.**//
440 440  
441 -
442 -)))
396 +1.
397 +11. Can use the frequency to a region where is not support?
443 443  
444 -== **7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code** ==
399 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
445 445  
446 -
447 -[[image:1651832811038-780.png||height="462" width="216"]]
448 -
449 -
450 -(((
451 -//**If you see the MAC Address shows the ‘Unknown’ where is due to the provisioning error, please contact us to help you solve it.**//
452 -
453 -
454 -)))
455 -
456 -== 7.8 Onboarding – MAC address is being refreshed after scanning the QR Code ==
457 -
458 -
459 -(((
460 -//**After scanning the QR Code, Mobile APP will connect to the Helium onboarding server and provide the public key/ wallet address to the onboarding server. The server will return the match MAC address for this hotspot.**//
461 -
462 -
463 -)))
464 -
465 -(((
466 -//**If you don’t see the MAC address, make sure your mobile has a good internet connection.**//
467 -)))
468 -
469 -[[image:1651832880009-473.png]]
470 -
471 -
472 -== //**7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’**// ==
473 -
474 -
475 -**//This is caused by the server connection delay, which does not affect the regular use.//**
476 -
477 -[[image:1651832959907-357.png]]
478 -
479 -
480 -== **7.10 Mobile APP crash after scanning the QR Code?** ==
481 -
482 -
483 -* //**Make sure you have input the correct Wallet address to generate QR Code.**//
484 -* //**Make sure your mobile app uses the same wallet address as the one to generate QR Code.**//
485 -* //**Make sure your mobile app’s relevant permission is enabled.**//
486 -* //**Known: The Android 11 version may cause this kind of issue.**//
487 -
488 -== **7.11 Why the frequency/region is not the same as what I purchased?** ==
489 -
490 -
491 -(((
492 -//**Each HP0D is inspected and configured prior to shipping.**//
493 -)))
494 -
495 -(((
496 -//**If your HP0D Web-UI – Miner region is not the same as the shell labels, please contact our support team that will solve this issue for you.**//
497 -
498 -
499 -)))
500 -
501 -== **7.12 Can use the frequency to a region where is no support?** ==
502 -
503 -
504 -(((
505 -//**Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:**//
506 -)))
507 -
508 -(((
509 509  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
510 510  
511 -
512 -)))
513 513  
514 -== **7.13 Can change the frequency of the HP0D Miner?** ==
404 +1.
405 +11. Can change the frequency of the HP0D Miner?
515 515  
516 -
517 517  //We do not recommend doing this, it may damage your device//
518 518  
519 519  
520 -== **7.14 Low Reward and not transmit issue** ==
521 521  
522 522  
523 -//We had released the 0524 version for the miner, Users can check the miner version in the HP0D web UI.//
524 524  
525 -//If it is lower than the 0524 version, users can manually upgrade it via the 'draginoups' command in the HP0D's CLI.//
413 +1. Supports
526 526  
527 -[[image:image-20220527114519-1.png||height="579" width="851"]]
415 +//If you are experiencing issues and can’t solve, you can send mail to//
528 528  
417 +[[//support@dragino.com//>>mailto:support@dragino.com]]
529 529  
530 -= **8. OTA Version Info** =
419 +//With your question as detail as possible. We will reply and help you in the shortest.//
531 531  
532 -== **When does the OTA update happen?** ==
533 533  
534 534  
535 -**//HP0D will check OTA update on a) Every Booting. b) Every Night. Below is the OTA update version info//**
536 536  
537 -== **# 2022/05/14** ==
424 +1. Order Info
538 538  
426 +**HP0D-XXX**
539 539  
540 -1. //Update to the latest miner version: miner-arm64_2022.05.13.0_GA//
541 -1. //Add postinst after auto-update//
542 -1. //Add Miner version mark.//
543 -1. //Add fast sync if miner GAP is large//
428 +**XXX**: Frequency Band
544 544  
545 -== **# 2022/05/24** ==
430 +* 868: For Bands: EU868,IN865
431 +* 915: For Bands: US915,AU915,AS923,KR920
546 546  
547 - 1. //Update to the latest miner version: miner-arm64_2022.05.24.0_GA//
433 +1. Manufacturer Info
548 548  
549 -
550 -= **9. Supports** =
551 -
552 -(((
553 -**//If you are experiencing issues and can’t solve them, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].//**
554 -)))
555 -
556 -(((
557 -**//With your question as detailed as possible. We will reply and help you in the shortest.//**
558 -
559 -
560 -)))
561 -
562 -= **10. Order Info** =
563 -
564 -(% style="color:#0000ff" %)**HP0D-XXX**
565 -
566 -(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
567 -
568 -* **AS923**: LoRaWAN AS923 band
569 -* **AU915**: LoRaWAN AU915 band
570 -* **EU868**: LoRaWAN EU868 band
571 -* **KR920**: LoRaWAN KR920 band
572 -* **US915**: LoRaWAN US915 band
573 -* **IN865**: LoRaWAN IN865 band
574 -
575 -= **11. Manufacturer Info** =
576 -
577 -(((
578 578  **Shenzhen Dragino Technology Development co. LTD**
579 -)))
580 580  
581 -(((
582 582  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
583 -)))
584 584  
585 -(((
586 -Longcheng Street, LongGang District; Shenzhen 518116, China
439 +LongCheng Street, LongGang District ; Shenzhen 518116,China
587 587  
588 588  
589 -
590 -)))
442 +1. FCC Warning
591 591  
592 -= **12. FCC Warning** =
593 -
594 -(((
595 595  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
596 -)))
597 597  
598 -(((
599 599  ~-~- Reorient or relocate the receiving antenna.
600 -)))
601 601  
602 -(((
603 603  ~-~- Increase the separation between the equipment and receiver.
604 -)))
605 605  
606 -(((
607 607  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
608 -)))
609 609  
610 -(((
611 611  ~-~- Consult the dealer or an experienced radio/TV technician for help.
612 -)))
613 613  
614 -(((
454 +
615 615  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
616 -)))
617 617  
618 -(((
457 +
619 619  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
620 -)))
459 +
460 +
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