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Summary

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Title
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1 -HP0D
1 +HP0D Full Hotspot for Helium
Author
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1 -XWiki.Xiaoling
1 +XWiki.Xiaoye
Content
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1 -
2 -
3 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png]]
4 -
5 5  (% style="text-align:center" %)
6 -[[image:1651802206983-860.png]]
2 +[[image:1651802206983-860.png||height="427" width="398"]]
7 7  
8 8  
9 -
10 -
5 +(((
11 11  **HP0D Full Hotspot for Helium User Manual**
12 12  
13 -[[image:1651802187690-980.png]]
8 +
9 +)))
14 14  
15 -Document Version: 1.1
11 +**Table of Contents：**
16 16  
13 +{{toc/}}
17 17  
18 -|**Version**|**Description**|**Date**
19 -|1.0|Release|2022-Apr-8
20 -|1.1|Add trouble shootings|2022-Apr-24
21 -| | |
22 -| | |
23 -| | |
24 -| | |
25 25  
16 += **1. Introduction** =
26 26  
18 +== **1.1 What is HP0D** ==
27 27  
20 +(((
21 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
22 +)))
28 28  
24 +(((
25 +HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
26 +)))
29 29  
28 +(((
29 +(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
30 +)))
30 30  
31 -~1. Introduction
32 +(((
33 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
34 +)))
32 32  
33 - 1.1 What is HP0D
36 +== **1.2 Specifications** ==
34 34  
35 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
36 -
37 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
38 -
39 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
40 -
41 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
42 -
43 -
44 -
45 -
46 -1.
47 -11. Specifications
48 -
49 -**Hardware System:**
50 -
38 +**~ Hardware System:**
51 51   Linux Part:
52 52  
53 53  * Raspberry Pi 4
54 54  
43 +**~ Interface:**
55 55  
56 -**Interface:**
57 -
58 58  * 10M/100M RJ45 Ports x 1
59 59  * LoRaWAN Wireless
60 60  * Power Input: 12V 2A, DC
61 61  
49 +**~ Operating Condition:**
62 62  
63 -**Operating Condition:**
64 -
65 65  * Work Temperature: -20 ~~ 65°C
66 66  * Storage Temperature: -20 ~~ 65°C
67 67  * Power Input: 12V 2A, DC
68 68  
55 +== **1.3 Features** ==
69 69  
70 -
71 -
72 -*
73 -*1. Features
74 74  * Open-Source Linux system
75 75  * RPi4 with 2G /4G or 8G RAM
76 76  * Managed by Web GUI, SSH via Internet
... ... @@ -86,405 +86,552 @@
86 86  * Include prepaid $40 onboarding cost and $10 location cost.
87 87  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
88 88  
72 +== **1.4 Label info and login name** ==
89 89  
74 +[[image:1651803959860-394.png||height="500" width="375"]]
90 90  
91 91  
92 92  
78 +=== 1.4.1 Label information: ===
93 93  
94 -1.
95 -11. Label info and login name
80 +**Device hostname:**  (% class="mark" %)dragino-xxxxxx(%%)
81 +**Band**:  (% class="mark" %)US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864(%%)
82 +**Miner animal name**: (% class="mark" %)xxx-xxx-xxx(%%)
83 +**Miner address**:  (% class="mark" %)12xxxxxx(%%)
84 +**Eth MAC address**:  (% class="mark" %)A8: 40: 41: EF: FE: CD(%%)
85 +**Login**:  (% class="mark" %)root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)(%%)
86 +**SN**:  (% class="mark" %)device serial number.
96 96  
97 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg]]
98 98  
89 += **2. Quick Start & Onboarding** =
99 99  
100 -**Label information:**
91 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
101 101  
102 102  
103 -**Device host name//~://**// dragino-xxxxxx//
94 +== **2.1  Connect HP0D Web UI** ==
104 104  
105 -**Band**//:                             US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
96 +=== **2.1.1 via HP0D’s Access Point** ===
106 106  
107 -**//Miner animal name//**//: xxx-xxx-xxx//
98 +At the first boot of HP0D, it will auto-generate a Wi-Fi network
108 108  
109 -**//Miner address//**//:          112xxxxxx//
110 110  
111 -**Eth MAC address**//: A8: 40: 41: EF: FE: CD//
101 +[[image:1651804327535-321.png||height="325" width="199"]]
112 112  
113 -**Login**//:                         root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
114 114  
115 -**SN**//: device serial number.//
104 +(% class="box infomessage" %)
105 +(((
106 + called  : **//HPD-dragino-xxxxxx//**
107 +)))
116 116  
109 +(% class="box infomessage" %)
110 +(((
111 + with password:  **//dragino+dragino//**
112 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
113 +)))
117 117  
118 118  
116 +[[image:1651804397792-591.png||height="386" width="733"]]
119 119  
120 -1. Quick Start & Onboarding
121 121  
122 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
119 +=== **2.1.2 Connect via HP0D hostname** ===
123 123  
121 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connects to the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
124 124  
125 -1.
126 -11. Connect HP0D Web UI
127 -111. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image003.png]] via HP0D’s Access Point.
123 + Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
128 128  
129 -At the first boot of HP0D, it will auto generate a Wi-Fi network
130 130  
126 +[[image:1651804629009-699.png]]
131 131  
128 +=== **2.1.3 Connect via Ethernet Port** ===
132 132  
130 +//Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.//
133 133  
134 134  
135 - called           : **//HPD-dragino-xxxxxx//**
133 +//**If you get the IP address from the router, like: (% class="mark" %)10.130.2.42(%%), you can use this IP address to connect the WEB UI or SSH access of HP0D.**//
136 136  
137 -with password:  **//dragino+dragino//**
138 138  
136 +[[image:1651804782523-623.png]]
139 139  
140 140  
141 -You can use a PC to connect to this Wi-Fi network. The PC will
139 +== **2.2 Generate QR Code** ==
142 142  
143 -get an IP address 10.130.1.xxx and the HP0D has the default
144 144  
145 -IP 10.130.1.1
142 +(((
143 +//Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.//
144 +)))
146 146  
146 +(((
147 +//Note: After onboarding, this wallet will become the owner of this hotspot.//
147 147  
148 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image004.png]]
149 +
150 +)))
149 149  
152 +[[image:image-20220506140312-1.png||height="435" width="438"]]
150 150  
151 151  
155 +== **2.3 Onboarding Hotspot** ==
152 152  
153 -1.
154 -11.
155 -111. Connect via HP0D hostname
156 156  
157 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
158 +(((
159 +//**1.** Download the Helium Hotspot APP from the Apple or Google Play store.//
160 +)))
158 158  
159 -PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
162 +(((
163 +**//Note: the APP version needs to be greater than 3.11.//**
160 160  
161 -Web-UI via HP0D’s hostname.
165 +
166 +)))
162 162  
168 +(((
169 +//**2. **To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’//
163 163  
164 -Like: **//http:~/~/dragino-4ba54a//**
171 +
172 +)))
165 165  
166 - [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image005.png]]
174 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
167 167  
168 168  
169 -1.
170 -11.
171 -111. Connect via Ethernet Port
177 +//**3. **Scan the QR Code you generated in the previous step.//
172 172  
179 +[[image:1651828211026-220.png||height="405" width="191"]]
173 173  
174 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
175 175  
182 +(((
183 +//**4. **Onboarding your device//
184 +)))
176 176  
177 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
186 +(((
187 +Mobile APP will get info from the onboarding server. If the MAC address doesn’t appear, it means the network connection of the mobile to the onboarding server might have an issue.  
178 178  
179 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image006.png]]
189 +
190 +)))
180 180  
192 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
181 181  
194 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
182 182  
183 -1.
184 -11. Generate QR Code
185 185  
186 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
197 +**5. **//Check onboarding status where you can check from mobile~://
187 187  
188 -Note: After onboarding, this wallet will become owner of this hotspot.
199 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
189 189  
190 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
191 191  
202 +//You can also see the hotspot status in the below link~://
192 192  
204 +//https:~/~/explorer.helium.com/hotspots/**<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>**//
193 193  
206 +//Example~://
194 194  
195 -1.
196 -11. Onboarding Hotspot
197 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
198 198  
199 -Note: the APP version need to be greater than 3.11.
209 +**//Green Synced means hotspot works normally.//**
200 200  
211 +[[image:1651828427715-679.png||height="374" width="635"]]
201 201  
202 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
203 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
204 204  
214 +== **2.4 Set the Port Forwarding** ==
205 205  
206 -1. Scan the QR Code you generated in the previous step.
207 207  
208 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
217 +(((
218 +//Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.//
219 +)))
209 209  
221 +[[image:1651828514449-658.png]]
210 210  
211 -1. Onboarding your device
223 +(((
224 +
225 +)))
212 212  
213 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
227 +(((
228 +Note: Please refer to more detailed Settings
229 +)))
214 214  
215 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
231 +(((
232 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
233 +)))
216 216  
235 +(((
236 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
217 217  
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
238 +
239 +)))
219 219  
241 += **3. Check the configuration of HP0D** =
220 220  
243 +== **3.1 LoRa frequency configuration** ==
221 221  
222 222  
223 -1. Check onboarding status
246 +[[image:1651828687205-178.png||height="323" width="657"]]
224 224  
225 -You can check from mobile:
226 226  
227 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
249 +== **3.2 Check the LoRaWAN Server Address** ==
228 228  
229 -You can also see the hotspot status in below link:
230 230  
231 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
252 +[[image:1651828703680-156.png||height="349" width="672"]]
232 232  
233 -Example:
234 234  
235 -Green Synced means hotspot works normal.
255 +== **3.3 Check Miner configuration** ==
236 236  
237 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
238 238  
258 +[[image:image-20220506181408-1.png||height="451" width="513"]]
239 239  
260 +(((
261 +//**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**//
240 240  
241 241  
264 +== **//3.4 Check the Miner state//** ==
242 242  
243 -1.
244 -11. Set the Port Forwarding
245 245  
267 +[[image:image-20220531171836-9.png||height="776" width="1155"]]
246 246  
247 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
248 248  
249 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
270 +//**Note: Absorption status can show whether the hotspot is working properly**//
250 250  
272 +//** The p2p network can see how your hotspot is interacting with the surrounding hotspots**//
251 251  
252 -Note: Please refer to more detailed Settings
274 + //usually, the nat_type should be '**none'**//
253 253  
254 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
276 +
277 +)))
255 255  
256 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
279 += **4. Installation of Antenna** =
257 257  
258 258  
282 +(((
283 +//HP0D uses Fiber Glass Antenna.//
284 +)))
259 259  
286 +[[image:1651832158606-882.png]]
260 260  
288 +(((
289 +
290 +)))
261 261  
262 -1. Check the configuration of HP0D
263 -11. LoRa frequency configuration
292 +(((
293 +//The user needs to connect the antenna cable’s SMA connector to the HP03 and connect the N-Type connector to the antenna and install it as below~://
294 +)))
264 264  
296 +(((
297 +[[image:1651832205608-998.png||height="349" width="198"]]
265 265  
266 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
299 +
300 +)))
267 267  
268 -1.
269 -11. Check the LoRaWAN serveraddress.
302 += **5. SSH Access for Linux console** =
270 270  
271 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
272 272  
305 +(((
306 +**//IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))//**
307 +)))
273 273  
309 +(((
310 +//Port:  22//
311 +)))
274 274  
313 +(((
314 +//User Name:      (% style="color:green" %)**root**//
315 +)))
275 275  
317 +(((
318 +//Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**//
276 276  
320 +
321 +)))
277 277  
323 +(((
324 +//After logging in, you will be in the Linux console and can enter commands as shown below.//
278 278  
326 +
327 +)))
279 279  
329 +[[image:1651832284160-991.png||height="171" width="729"]]
280 280  
281 -1.
282 -11. Check Miner configuration
283 283  
284 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
332 += **6. How to change the Wireless function of HP0D** =
285 285  
286 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
334 +//The wireless function is configured as AP by default and the web page does not support configuration,//
287 287  
336 +//if you want to configure it as STA(client)connection mode,//
288 288  
338 +//you can configure your WiFi info on the** /Network/WiFi **page.//
289 289  
290 290  
341 +**//Note: the wireless state is as AP//**
291 291  
292 -1. Installation of Antenna
343 +[[image:image-20220531170243-5.png||height="469" width="967"]]
293 293  
294 -HP0D use Fiber Glass Antenna.
295 295  
296 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
346 +== **6.1 Access WiFi configuration page** ==
297 297  
298 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
299 299  
349 +[[image:image-20220531165803-2.png]]
300 300  
301 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
302 302  
352 +== **6.2 Enter your WiFi information and save** ==
303 303  
304 304  
355 +[[image:image-20220531165958-3.png]]
305 305  
306 306  
307 -1. SSH Access for Linux console
358 +== **6.3 Change the WiFi mode.** ==
308 308  
309 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
310 310  
311 -Port:         22
361 +[[image:image-20220531170131-4.png]]
312 312  
313 -User Name:      **root**
363 +== **6.4 Wait system to restart** ==
314 314  
315 -Password:         **Randomly generated （found on device’s label ）**
316 316  
366 +[[image:image-20220531170501-7.png]]
317 317  
318 -After logging in, you will be in the Linux console and can enter commands as shown below.
319 319  
320 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
369 +//**Note: When the time remaining is finished it will turn to the home page.**//
321 321  
322 322  
372 +== **6.5 Check the STA state** ==
323 323  
324 324  
325 -1. Trouble Shootings
326 -11. How to get a wallet address?
375 +[[image:image-20220531170705-8.png||height="484" width="990"]]
327 327  
328 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
329 329  
378 += **7. Trouble Shootings** =
330 330  
331 -1.
332 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
380 +== **7.1 How to get a wallet address?** ==
333 333  
334 334  
335 -//User can login the HP0D, able to access other Web Pages except miner page//
383 +**//Download the helium Hotspots APP on the Apple or Google Play store to generate your own wallet.//**
336 336  
337 337  
338 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
386 +== **7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner** ==
339 339  
340 340  
341 -1.
342 -11. Onboarding ~-~- Some parameters in miner page show timeout
389 +(((
390 +//Users can log in to the HP0D, able to access other Web Pages except for the miner page.//
391 +)))
343 343  
344 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
393 +(((
394 +//If you first boot the device where you need to wait for 10 mins for the initialization connection to the Helium server.//
345 345  
346 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
396 +
397 +)))
347 347  
348 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
399 +== **7.3 Onboarding ~-~- Some parameters on the miner page show timeout** ==
349 349  
350 -//It might relate to the network where might up to 10mins//
351 351  
402 +[[image:image-20220506182042-2.png||height="250" width="516"]]
352 352  
353 -1.
354 -11. Onboarding – Bad Gaterway
404 +[[image:1651832455372-647.png||height="224" width="520"]]
355 355  
356 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
357 357  
358 -//This is caused by the process leads too long which just need to refresh the page.//
407 +**//HP0D is establishing a connection to the Helium server and is not finished. And you might see above.//**
359 359  
409 +**//It might relate to the network which might be up to 10mins.//**
360 360  
361 -1.
362 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
363 363  
364 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
412 +== **7.4 Onboarding – Bad Gateway** ==
365 365  
366 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
367 367  
415 +[[image:1651832583790-633.png]]
368 368  
369 -1.
370 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
371 371  
372 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
418 +//**This is caused by the process leading too long which just needs to refresh the page.**//
373 373  
374 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
375 375  
421 +== **7.5 Onboarding ~-~- Why did QR Code generate aways fail?** ==
376 376  
377 -1.
378 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
379 379  
380 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
424 +[[image:image-20220506182424-3.png]]
381 381  
382 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
383 383  
427 +(((
428 +//**This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.**//
384 384  
385 -1.
386 -11. Onboarding – MAC address is being refreshed after scan QR Code
430 +
431 +)))
387 387  
388 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
433 +== **7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual?** ==
389 389  
435 +[[image:1651832742262-209.png||height="297" width="365"]]
390 390  
391 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
392 392  
393 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
438 +(((
439 +//**Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.**//
394 394  
441 +
442 +)))
395 395  
444 +== **7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code** ==
396 396  
397 397  
398 -1.
399 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
447 +[[image:1651832811038-780.png||height="462" width="216"]]
400 400  
401 -//This is caused by the server connection delay, which does not affect the normal use.//
402 402  
403 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
450 +(((
451 +//**If you see the MAC Address shows the ‘Unknown’ where is due to the provisioning error, please contact us to help you solve it.**//
404 404  
453 +
454 +)))
405 405  
406 -*
407 -*1. Mobile APP crash after scan the QR Code?
408 -* //Make sure you have input the correct Wallet address to generate QR Code.//
409 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
410 -* //Make sure your mobile app’s relevant permission are enabled.//
411 -* //Known: The Android 11 version may cause this kind of issue.//
456 +== 7.8 Onboarding – MAC address is being refreshed after scanning the QR Code ==
412 412  
413 413  
414 -1.
415 -11. Why the frequency/region is not the same what I purchased?
459 +(((
460 +//**After scanning the QR Code, Mobile APP will connect to the Helium onboarding server and provide the public key/ wallet address to the onboarding server. The server will return the match MAC address for this hotspot.**//
416 416  
417 -//Each HP0D is inspected and configured prior to shipping.//
462 +
463 +)))
418 418  
419 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
465 +(((
466 +//**If you don’t see the MAC address, make sure your mobile has a good internet connection.**//
467 +)))
420 420  
469 +[[image:1651832880009-473.png]]
421 421  
422 -1.
423 -11. Can use the frequency to a region where is not support?
424 424  
425 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
472 +== //**7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’**// ==
426 426  
474 +
475 +**//This is caused by the server connection delay, which does not affect the regular use.//**
476 +
477 +[[image:1651832959907-357.png]]
478 +
479 +
480 +== **7.10 Mobile APP crash after scanning the QR Code?** ==
481 +
482 +
483 +* //**Make sure you have input the correct Wallet address to generate QR Code.**//
484 +* //**Make sure your mobile app uses the same wallet address as the one to generate QR Code.**//
485 +* //**Make sure your mobile app’s relevant permission is enabled.**//
486 +* //**Known: The Android 11 version may cause this kind of issue.**//
487 +
488 +== **7.11 Why the frequency/region is not the same as what I purchased?** ==
489 +
490 +
491 +(((
492 +//**Each HP0D is inspected and configured prior to shipping.**//
493 +)))
494 +
495 +(((
496 +//**If your HP0D Web-UI – Miner region is not the same as the shell labels, please contact our support team that will solve this issue for you.**//
497 +
498 +
499 +)))
500 +
501 +== **7.12 Can use the frequency to a region where is no support?** ==
502 +
503 +
504 +(((
505 +//**Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:**//
506 +)))
507 +
508 +(((
427 427  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
428 428  
511 +
512 +)))
429 429  
430 -1.
431 -11. Can change the frequency of the HP0D Miner?
514 +== **7.13 Can change the frequency of the HP0D Miner?** ==
432 432  
516 +
433 433  //We do not recommend doing this, it may damage your device//
434 434  
435 435  
520 +== **7.14 Low Reward and not transmit issue** ==
436 436  
437 437  
523 +//We had released the 0524 version for the miner, Users can check the miner version in the HP0D web UI.//
438 438  
439 -1. Supports
525 +//If it is lower than the 0524 version, users can manually upgrade it via the 'draginoups' command in the HP0D's CLI.//
440 440  
527 +[[image:image-20220527114519-1.png||height="579" width="851"]]
441 441  
442 -//If you are experiencing issues and can’t solve, you can send mail to//
443 443  
444 -[[//support@dragino.com//>>mailto:support@dragino.com]]
530 += **8. OTA Version Info** =
445 445  
446 -//With your question as detail as possible. We will reply and help you in the shortest.//
532 +== **When does the OTA update happen?** ==
447 447  
448 448  
535 +**//HP0D will check OTA update on a) Every Booting. b) Every Night. Below is the OTA update version info//**
449 449  
537 +== **# 2022/05/14** ==
450 450  
451 -1. Order Info
452 452  
540 +1. //Update to the latest miner version: miner-arm64_2022.05.13.0_GA//
541 +1. //Add postinst after auto-update//
542 +1. //Add Miner version mark.//
543 +1. //Add fast sync if miner GAP is large//
453 453  
454 -**HP0D-XXX**
545 +== **# 2022/05/24** ==
455 455  
456 -**XXX**: Frequency Band
547 + 1. //Update to the latest miner version: miner-arm64_2022.05.24.0_GA//
457 457  
458 -* 868: For Bands: EU868,IN865
459 -* 915: For Bands: US915,AU915,AS923,KR920
460 460  
550 += **9. Supports** =
461 461  
552 +(((
553 +**//If you are experiencing issues and can’t solve them, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].//**
554 +)))
462 462  
463 -1. Manufacturer Info
556 +(((
557 +**//With your question as detailed as possible. We will reply and help you in the shortest.//**
464 464  
559 +
560 +)))
561 +
562 += **10. Order Info** =
563 +
564 +(% style="color:#0000ff" %)**HP0D-XXX**
565 +
566 +(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
567 +
568 +* **AS923**: LoRaWAN AS923 band
569 +* **AU915**: LoRaWAN AU915 band
570 +* **EU868**: LoRaWAN EU868 band
571 +* **KR920**: LoRaWAN KR920 band
572 +* **US915**: LoRaWAN US915 band
573 +* **IN865**: LoRaWAN IN865 band
574 +
575 += **11. Manufacturer Info** =
576 +
577 +(((
465 465  **Shenzhen Dragino Technology Development co. LTD**
579 +)))
466 466  
581 +(((
467 467  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
583 +)))
468 468  
469 -LongCheng Street, LongGang District ; Shenzhen 518116,China
585 +(((
586 +Longcheng Street, LongGang District; Shenzhen 518116, China
470 470  
471 471  
472 -1. FCC Warning
589 +
590 +)))
473 473  
592 += **12. FCC Warning** =
593 +
594 +(((
474 474  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
596 +)))
475 475  
598 +(((
476 476  ~-~- Reorient or relocate the receiving antenna.
600 +)))
477 477  
602 +(((
478 478  ~-~- Increase the separation between the equipment and receiver.
604 +)))
479 479  
606 +(((
480 480  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
608 +)))
481 481  
610 +(((
482 482  ~-~- Consult the dealer or an experienced radio/TV technician for help.
612 +)))
483 483  
484 -
614 +(((
485 485  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
616 +)))
486 486  
487 -
618 +(((
488 488  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
489 -
490 -
620 +)))
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