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Last modified by Xiaoling on 2024/10/21 15:44
From version 79.1
edited by Xiaoye
on 2022/05/27 09:51
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To version 28.1
edited by Xiaoling
on 2022/05/06 17:11
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Title
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1 -HP0D Full Hotspot for Helium
1 +HP0D
Author
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1 -XWiki.Xiaoye
1 +XWiki.Xiaoling
Content
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1 +
2 +
1 1  (% style="text-align:center" %)
2 -[[image:1651802206983-860.png||height="427" width="398"]]
4 +[[image:1651802206983-860.png||height="645" width="602"]]
3 3  
4 4  
5 5  (((
6 6  **HP0D Full Hotspot for Helium User Manual**
9 +)))
7 7  
11 +
12 +
13 +
14 +
15 +{{toc/}}
16 +
17 +
18 +==== 1. Introduction ====
19 +
20 +===== 1.1 What is HP0D =====
21 +
22 +(((
23 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G.
24 +)))
25 +
26 +(((
27 + The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
28 +)))
29 +
30 +(((
8 8  
9 9  )))
10 10  
11 -**Table of Contents：**
34 +(((
35 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip.
36 +)))
12 12  
13 -{{toc/}}
38 +(((
39 + It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is
40 +)))
14 14  
42 +(((
43 + fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
44 +)))
15 15  
16 -= **1. Introduction** =
46 +(((
47 +**~ and connects max 2 x LoRaWAN servers at the same time**.
48 +)))
17 17  
18 -== **1.1 What is HP0D** ==
50 +(((
51 +
52 +)))
19 19  
20 20  (((
21 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
55 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to
22 22  )))
23 23  
24 24  (((
25 -HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
59 + input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
26 26  )))
27 27  
28 28  (((
29 -(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
63 +
30 30  )))
31 31  
32 32  (((
33 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
67 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to
34 34  )))
35 35  
36 -== **1.2 Specifications** ==
70 +(((
71 + use in their own LoRaWAN network.
72 +)))
37 37  
74 +
75 +===== 1.2 Specifications =====
76 +
77 +(((
38 38  **~ Hardware System:**
79 +)))
80 +
81 +(((
39 39   Linux Part:
83 +)))
40 40  
41 -* Raspberry Pi 4
85 +* (((
86 +Raspberry Pi 4
87 +)))
42 42  
89 +(((
43 43  **~ Interface:**
91 +)))
44 44  
45 -* 10M/100M RJ45 Ports x 1
46 -* LoRaWAN Wireless
47 -* Power Input: 12V 2A, DC
93 +* (((
94 +10M/100M RJ45 Ports x 1
95 +)))
96 +* (((
97 +LoRaWAN Wireless
98 +)))
99 +* (((
100 +Power Input: 12V 2A, DC
101 +)))
48 48  
103 +(((
49 49  **~ Operating Condition:**
105 +)))
50 50  
51 -* Work Temperature: -20 ~~ 65°C
52 -* Storage Temperature: -20 ~~ 65°C
53 -* Power Input: 12V 2A, DC
107 +* (((
108 +Work Temperature: -20 ~~ 65°C
109 +)))
110 +* (((
111 +Storage Temperature: -20 ~~ 65°C
112 +)))
113 +* (((
114 +Power Input: 12V 2A, DC
115 +)))
54 54  
55 -== **1.3 Features** ==
117 +===== 1.3 Features =====
56 56  
57 57  * Open-Source Linux system
58 58  * RPi4 with 2G /4G or 8G RAM
... ... @@ -69,546 +69,406 @@
69 69  * Include prepaid $40 onboarding cost and $10 location cost.
70 70  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
71 71  
72 -== **1.4 Label info and login name** ==
134 +===== 1.4 Label info and login name =====
73 73  
74 -[[image:1651803959860-394.png||height="500" width="375"]]
75 75  
137 +(% style="text-align:center" %)
138 +[[image:1651803959860-394.png||height="653" width="490"]]
76 76  
77 77  
78 -=== 1.4.1 Label information: ===
79 79  
80 -**Device hostname:**  (% class="mark" %)dragino-xxxxxx(%%)
81 -**Band**:  (% class="mark" %)US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864(%%)
82 -**Miner animal name**: (% class="mark" %)xxx-xxx-xxx(%%)
83 -**Miner address**:  (% class="mark" %)12xxxxxx(%%)
84 -**Eth MAC address**:  (% class="mark" %)A8: 40: 41: EF: FE: CD(%%)
85 -**Login**:  (% class="mark" %)root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)(%%)
86 -**SN**:  (% class="mark" %)device serial number.
142 +(((
143 +**~ Label information:**
144 +)))
87 87  
146 +(((
147 +
148 +)))
88 88  
89 -= **2. Quick Start & Onboarding** =
150 +(((
151 +**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
152 +)))
90 90  
91 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
154 +(((
155 +**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
156 +)))
92 92  
93 -
94 -== **2.1  Connect HP0D Web UI** ==
95 -
96 -=== **2.1.1 via HP0D’s Access Point** ===
97 -
98 -At the first boot of HP0D, it will auto-generate a Wi-Fi network
99 -
100 -
101 -[[image:1651804327535-321.png||height="325" width="199"]]
102 -
103 -
104 -(% class="box infomessage" %)
105 105  (((
106 - called  : **//HPD-dragino-xxxxxx//**
159 +**~ Miner animal name**: xxx-xxx-xxx
107 107  )))
108 108  
109 -(% class="box infomessage" %)
110 110  (((
111 - with password:  **//dragino+dragino//**
112 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
163 +**~ Miner address**:          112xxxxxx
113 113  )))
114 114  
115 -
116 -[[image:1651804397792-591.png||height="386" width="733"]]
117 -
118 -
119 -=== **2.1.2 Connect via HP0D hostname** ===
120 -
121 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connects to the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
122 -
123 - Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
124 -
125 -
126 -[[image:1651804629009-699.png]]
127 -
128 -=== **2.1.3 Connect via Ethernet Port** ===
129 -
130 -//Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.//
131 -
132 -
133 -//**If you get the IP address from the router, like: (% class="mark" %)10.130.2.42(%%), you can use this IP address to connect the WEB UI or SSH access of HP0D.**//
134 -
135 -
136 -[[image:1651804782523-623.png]]
137 -
138 -
139 -== **2.2 Generate QR Code** ==
140 -
141 -
142 142  (((
143 -//Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.//
167 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
144 144  )))
145 145  
146 146  (((
147 -//Note: After onboarding, this wallet will become the owner of this hotspot.//
171 +**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
172 +)))
148 148  
149 -
174 +(((
175 +**~ SN**:  device serial number.
150 150  )))
151 151  
152 -[[image:image-20220506140312-1.png||height="435" width="438"]]
153 153  
179 +==== 2. Quick Start & Onboarding ====
154 154  
155 -== **2.3 Onboarding Hotspot** ==
156 -
157 -
158 158  (((
159 -//**1.** Download the Helium Hotspot APP from the Apple or Google Play store.//
182 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
160 160  )))
161 161  
185 +(% class="wikigeneratedid" id="H-2" %)
162 162  (((
163 -**//Note: the APP version needs to be greater than 3.11.//**
164 -
165 165  
166 166  )))
167 167  
168 -(((
169 -//**2. **To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’//
190 +===== 2.1  Connect HP0D Web UI =====
170 170  
171 -
172 -)))
192 +====== 2.1.1 via HP0D’s Access Point. ======
173 173  
174 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
194 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
175 175  
176 176  
177 -//**3. **Scan the QR Code you generated in the previous step.//
197 + called           : **//HPD-dragino-xxxxxx//**
178 178  
179 -[[image:1651828211026-220.png||height="405" width="191"]]
199 + with password:  **//dragino+dragino//**
180 180  
181 181  
182 -(((
183 -//**4. **Onboarding your device//
184 -)))
185 185  
186 -(((
187 -Mobile APP will get info from the onboarding server. If the MAC address doesn’t appear, it means the network connection of the mobile to the onboarding server might have an issue.  
203 + You can use a PC to connect to this Wi-Fi network. The PC will
188 188  
189 -
190 -)))
205 + get an IP address 10.130.1.xxx and the HP0D has the default
191 191  
192 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
207 + IP 10.130.1.1
193 193  
194 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
195 195  
196 196  
197 -**5. **//Check onboarding status where you can check from mobile~://
211 +(% style="text-align:center" %)
212 +[[image:1651804397792-591.png]]
198 198  
199 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
200 200  
201 201  
202 -//You can also see the hotspot status in the below link~://
216 +====== 2.1.2 Connect via HP0D hostname ======
203 203  
204 -//https:~/~/explorer.helium.com/hotspots/**<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>**//
218 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
205 205  
206 -//Example~://
220 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
207 207  
222 + Web-UI via HP0D’s hostname.
208 208  
209 -**//Green Synced means hotspot works normally.//**
210 210  
211 -[[image:1651828427715-679.png||height="374" width="635"]]
225 + Like: __**//http:~/~/dragino-4ba54a//**__
212 212  
213 213  
214 -== **2.4 Set the Port Forwarding** ==
228 +(% style="text-align:center" %)
229 +[[image:1651804629009-699.png]]
215 215  
216 216  
217 -(((
218 -//Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.//
219 -)))
232 +====== 2.1.3 Connect via Ethernet Port ======
220 220  
221 -[[image:1651828514449-658.png]]
234 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP  address the router has assigned to the HP0D.
222 222  
223 -(((
224 -
225 -)))
226 226  
227 -(((
228 -Note: Please refer to more detailed Settings
229 -)))
237 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
230 230  
231 -(((
232 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
233 -)))
239 +(% style="text-align:center" %)
240 +[[image:1651804782523-623.png]]
234 234  
235 -(((
236 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
237 237  
238 -
239 -)))
240 240  
241 -= **3. Check the configuration of HP0D** =
244 +===== 2.2 Generate QR Code =====
242 242  
243 -== **3.1 LoRa frequency configuration** ==
246 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
244 244  
248 + Note: After onboarding, this wallet will become owner of this hotspot.
245 245  
246 -[[image:1651828687205-178.png||height="323" width="657"]]
250 +(% style="text-align:center" %)
251 +[[image:image-20220506140312-1.png]]
247 247  
248 248  
249 -== **3.2 Check the LoRaWAN Server Address** ==
250 250  
255 +===== 2.3 Onboarding Hotspot =====
251 251  
252 -[[image:1651828703680-156.png||height="349" width="672"]]
257 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
253 253  
259 + Note: the APP version need to be greater than 3.11.
254 254  
255 -== **3.3 Check Miner configuration** ==
261 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
256 256  
263 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
257 257  
258 -[[image:image-20220506181408-1.png||height="451" width="513"]]
265 + 3. Scan the QR Code you generated in the previous step.
259 259  
260 -(((
261 -//**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**//
262 262  
263 -
264 -)))
268 + 4. Onboarding your device
265 265  
266 -= **4. Installation of Antenna** =
270 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
267 267  
272 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
268 268  
269 -(((
270 -//HP0D uses Fiber Glass Antenna.//
271 -)))
272 272  
273 -[[image:1651832158606-882.png]]
274 274  
275 -(((
276 -
277 -)))
278 278  
279 -(((
280 -//The user needs to connect the antenna cable’s SMA connector to the HP03 and connect the N-Type connector to the antenna and install it as below~://
281 -)))
282 282  
283 -(((
284 -[[image:1651832205608-998.png||height="349" width="198"]]
285 285  
286 -
287 -)))
279 +1. Check onboarding status
288 288  
289 -= **5. SSH Access for Linux console** =
281 +You can check from mobile:
290 290  
283 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
291 291  
292 -(((
293 -**//IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))//**
294 -)))
285 +You can also see the hotspot status in below link:
295 295  
296 -(((
297 -//Port:  22//
298 -)))
287 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
299 299  
300 -(((
301 -//User Name:      (% style="color:green" %)**root**//
302 -)))
289 +Example:
303 303  
304 -(((
305 -//Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**//
291 +Green Synced means hotspot works normal.
306 306  
307 -
308 -)))
293 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
309 309  
310 -(((
311 -//After logging in, you will be in the Linux console and can enter commands as shown below.//
312 312  
313 -
314 -)))
315 315  
316 -[[image:1651832284160-991.png||height="171" width="729"]]
317 317  
318 318  
319 -= **6. How to change the Wireless function of HP0D** =
299 +1.
300 +11. Set the Port Forwarding
320 320  
321 -//The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.//
302 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
322 322  
304 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
323 323  
324 -== **6.1 Access the Linux console.** ==
325 325  
326 -//Follow the previous step of Step 5.//
307 +Note: Please refer to more detailed Settings
327 327  
309 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
328 328  
329 -== **6.2 Install the package of network-manager** ==
311 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
330 330  
331 331  
332 -//Run commands~://
333 333  
334 -(% class="box infomessage" %)
335 -(((
336 - apt update
337 - apt install network-manager
338 -)))
339 339  
340 -[[image:image-20220507140730-1.png||height="402" width="728"]]
341 341  
317 +1. Check the configuration of HP0D
318 +11. LoRa frequency configuration
342 342  
343 -== **6.3 Reboot the device** ==
320 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
344 344  
322 +1.
323 +11. Check the LoRaWAN serveraddress.
345 345  
346 -//Run command~://
325 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
347 347  
348 -(% class="box infomessage" %)
349 -(((
350 - reboot
351 -)))
352 352  
353 -[[image:image-20220507140814-2.png]]
354 354  
355 355  
356 -== **6.4 Check the wireless type** ==
357 357  
358 358  
359 -//Run command~://
360 360  
361 -(% class="box infomessage" %)
362 -(((
363 - iw dev
364 -)))
365 365  
366 -[[image:image-20220507140941-3.png]]
367 367  
335 +1.
336 +11. Check Miner configuration
368 368  
369 -== **6.5 Connect the WiFi** ==
338 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
370 370  
340 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
371 371  
372 -//Run command~://
373 373  
374 -(% class="box infomessage" %)
375 -(((
376 - nmtui
377 -)))
378 378  
379 -[[image:image-20220507140953-4.png]]
380 380  
381 381  
382 -= **7. Trouble Shootings** =
346 +1. Installation of Antenna
383 383  
384 -== **7.1 How to get a wallet address?** ==
348 +HP0D use Fiber Glass Antenna.
385 385  
350 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
386 386  
387 -**//Download the helium Hotspots APP on the Apple or Google Play store to generate your own wallet.//**
352 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
388 388  
389 389  
390 -== **7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner** ==
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
391 391  
392 392  
393 -(((
394 -//Users can log in to the HP0D, able to access other Web Pages except for the miner page.//
395 -)))
396 396  
397 -(((
398 -//If you first boot the device where you need to wait for 10 mins for the initialization connection to the Helium server.//
399 399  
400 -
401 -)))
402 402  
403 -== **7.3 Onboarding ~-~- Some parameters on the miner page show timeout** ==
361 +1. SSH Access for Linux console
404 404  
363 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
405 405  
406 -[[image:image-20220506182042-2.png||height="250" width="516"]]
365 +Port:         22
407 407  
408 -[[image:1651832455372-647.png||height="224" width="520"]]
367 +User Name:      **root**
409 409  
369 +Password:         **Randomly generated （found on device’s label ）**
410 410  
411 -**//HP0D is establishing a connection to the Helium server and is not finished. And you might see above.//**
412 412  
413 -**//It might relate to the network which might be up to 10mins.//**
372 +After logging in, you will be in the Linux console and can enter commands as shown below.
414 414  
374 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
415 415  
416 -== **7.4 Onboarding – Bad Gateway** ==
417 417  
418 418  
419 -[[image:1651832583790-633.png]]
420 420  
379 +1. Trouble Shootings
380 +11. How to get a wallet address?
421 421  
422 -//**This is caused by the process leading too long which just needs to refresh the page.**//
382 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
423 423  
424 424  
425 -== **7.5 Onboarding ~-~- Why did QR Code generate aways fail?** ==
385 +1.
386 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
426 426  
388 +//User can login the HP0D, able to access other Web Pages except miner page//
427 427  
428 -[[image:image-20220506182424-3.png]]
429 429  
391 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
430 430  
431 -(((
432 -//**This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.**//
433 433  
434 -
435 -)))
394 +1.
395 +11. Onboarding ~-~- Some parameters in miner page show timeout
436 436  
437 -== **7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual?** ==
397 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
438 438  
439 -[[image:1651832742262-209.png||height="297" width="365"]]
399 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
440 440  
401 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
441 441  
442 -(((
443 -//**Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.**//
403 +//It might relate to the network where might up to 10mins//
444 444  
445 -
446 -)))
447 447  
448 -== **7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code** ==
406 +1.
407 +11. Onboarding – Bad Gaterway
449 449  
409 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
450 450  
451 -[[image:1651832811038-780.png||height="462" width="216"]]
411 +//This is caused by the process leads too long which just need to refresh the page.//
452 452  
453 453  
454 -(((
455 -//**If you see the MAC Address shows the ‘Unknown’ where is due to the provisioning error, please contact us to help you solve it.**//
414 +1.
415 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
456 456  
457 -
458 -)))
417 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
459 459  
460 -== 7.8 Onboarding – MAC address is being refreshed after scanning the QR Code ==
419 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
461 461  
462 462  
463 -(((
464 -//**After scanning the QR Code, Mobile APP will connect to the Helium onboarding server and provide the public key/ wallet address to the onboarding server. The server will return the match MAC address for this hotspot.**//
422 +1.
423 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
465 465  
466 -
467 -)))
425 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
468 468  
469 -(((
470 -//**If you don’t see the MAC address, make sure your mobile has a good internet connection.**//
471 -)))
427 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
472 472  
473 -[[image:1651832880009-473.png]]
474 474  
430 +1.
431 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
475 475  
476 -== //**7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’**// ==
433 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
477 477  
435 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
478 478  
479 -**//This is caused by the server connection delay, which does not affect the regular use.//**
480 480  
481 -[[image:1651832959907-357.png]]
438 +1.
439 +11. Onboarding – MAC address is being refreshed after scan QR Code
482 482  
441 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
483 483  
484 -== **7.10 Mobile APP crash after scanning the QR Code?** ==
485 485  
444 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
486 486  
487 -* //**Make sure you have input the correct Wallet address to generate QR Code.**//
488 -* //**Make sure your mobile app uses the same wallet address as the one to generate QR Code.**//
489 -* //**Make sure your mobile app’s relevant permission is enabled.**//
490 -* //**Known: The Android 11 version may cause this kind of issue.**//
446 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
491 491  
492 -== **7.11 Why the frequency/region is not the same as what I purchased?** ==
493 493  
494 494  
495 -(((
496 -//**Each HP0D is inspected and configured prior to shipping.**//
497 -)))
498 498  
499 -(((
500 -//**If your HP0D Web-UI – Miner region is not the same as the shell labels, please contact our support team that will solve this issue for you.**//
451 +1.
452 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
501 501  
502 -
503 -)))
454 +//This is caused by the server connection delay, which does not affect the normal use.//
504 504  
505 -== **7.12 Can use the frequency to a region where is no support?** ==
456 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
506 506  
507 507  
508 -(((
509 -//**Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:**//
510 -)))
459 +*
460 +*1. Mobile APP crash after scan the QR Code?
461 +* //Make sure you have input the correct Wallet address to generate QR Code.//
462 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
463 +* //Make sure your mobile app’s relevant permission are enabled.//
464 +* //Known: The Android 11 version may cause this kind of issue.//
511 511  
512 -(((
513 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
466 +1.
467 +11. Why the frequency/region is not the same what I purchased?
514 514  
515 -
516 -)))
469 +//Each HP0D is inspected and configured prior to shipping.//
517 517  
518 -== **7.13 Can change the frequency of the HP0D Miner?** ==
471 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
519 519  
520 520  
521 -//We do not recommend doing this, it may damage your device//
474 +1.
475 +11. Can use the frequency to a region where is not support?
522 522  
477 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
523 523  
524 -= **8. OTA Version Info** =
479 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
525 525  
526 -== **When does the OTA update happen?** ==
527 527  
482 +1.
483 +11. Can change the frequency of the HP0D Miner?
528 528  
529 -**//HP0D will check OTA update on a) Every Booting. b) Every Night. Below is the OTA update version info//**
485 +//We do not recommend doing this, it may damage your device//
530 530  
531 -== **# 2022/05/14** ==
532 532  
533 533  
534 -1. //Update to the latest miner version: miner-arm64_2022.05.13.0_GA//
535 -1. //Add postinst after auto-update//
536 -1. //Add Miner version mark.//
537 -1. //Add fast sync if miner GAP is large//
538 538  
539 -== **# 2022/05/24** ==
540 540  
541 - 1. //Update to the latest miner version: miner-arm64_2022.05.24.0_GA//
491 +1. Supports
542 542  
493 +//If you are experiencing issues and can’t solve, you can send mail to//
543 543  
544 -= **9. Supports** =
495 +[[//support@dragino.com//>>mailto:support@dragino.com]]
545 545  
546 -(((
547 -**//If you are experiencing issues and can’t solve them, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].//**
548 -)))
497 +//With your question as detail as possible. We will reply and help you in the shortest.//
549 549  
550 -(((
551 -**//With your question as detailed as possible. We will reply and help you in the shortest.//**
552 552  
553 -
554 -)))
555 555  
556 -= **10. Order Info** =
557 557  
558 -(% style="color:#0000ff" %)**HP0D-XXX**
502 +1. Order Info
559 559  
560 -(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
504 +**HP0D-XXX**
561 561  
562 -* **AS923**: LoRaWAN AS923 band
563 -* **AU915**: LoRaWAN AU915 band
564 -* **EU868**: LoRaWAN EU868 band
565 -* **KR920**: LoRaWAN KR920 band
566 -* **US915**: LoRaWAN US915 band
567 -* **IN865**: LoRaWAN IN865 band
506 +**XXX**: Frequency Band
568 568  
569 -= **11. Manufacturer Info** =
508 +* 868: For Bands: EU868,IN865
509 +* 915: For Bands: US915,AU915,AS923,KR920
570 570  
571 -(((
511 +1. Manufacturer Info
512 +
572 572  **Shenzhen Dragino Technology Development co. LTD**
573 -)))
574 574  
575 -(((
576 576  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
577 -)))
578 578  
579 -(((
580 -Longcheng Street, LongGang District; Shenzhen 518116, China
517 +LongCheng Street, LongGang District ; Shenzhen 518116,China
581 581  
582 582  
583 -
584 -)))
520 +1. FCC Warning
585 585  
586 -= **12. FCC Warning** =
587 -
588 -(((
589 589  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
590 -)))
591 591  
592 -(((
593 593  ~-~- Reorient or relocate the receiving antenna.
594 -)))
595 595  
596 -(((
597 597  ~-~- Increase the separation between the equipment and receiver.
598 -)))
599 599  
600 -(((
601 601  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
602 -)))
603 603  
604 -(((
605 605  ~-~- Consult the dealer or an experienced radio/TV technician for help.
606 -)))
607 607  
608 -(((
532 +
609 609  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
610 -)))
611 611  
612 -(((
535 +
613 613  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
614 -)))
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