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edited by Xiaoling
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Summary

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1 -HP0D Full Hotspot for Helium
1 +HP0D
Content
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1 +
2 +
3 +
1 1  (% style="text-align:center" %)
2 -[[image:1651802206983-860.png||height="427" width="398"]]
5 +[[image:1651802206983-860.png||height="645" width="602"]]
3 3  
4 4  
5 -(((
8 +
9 +
6 6  **HP0D Full Hotspot for Helium User Manual**
7 7  
8 -
9 -)))
12 +[[image:1651802187690-980.png]]
10 10  
11 -**Table of Contents：**
14 +Document Version: 1.1
12 12  
13 -{{toc/}}
14 14  
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
15 15  
16 -= **1. Introduction** =
17 17  
18 -== **1.1 What is HP0D** ==
19 19  
20 -(((
21 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
22 -)))
23 23  
24 -(((
25 -HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
26 -)))
27 27  
28 -(((
29 -(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
30 -)))
29 +~1. Introduction
31 31  
32 -(((
33 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
34 -)))
31 + 1.1 What is HP0D
35 35  
36 -== **1.2 Specifications** ==
33 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
37 37  
38 -**~ Hardware System:**
35 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
36 +
37 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
38 +
39 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
40 +
41 +
42 +1.2 Specifications
43 +
44 +**~ Hardware System:**
45 +
39 39   Linux Part:
40 40  
41 41  * Raspberry Pi 4
42 42  
43 -**~ Interface:**
50 +**~ Interface:**
44 44  
45 45  * 10M/100M RJ45 Ports x 1
46 46  * LoRaWAN Wireless
47 47  * Power Input: 12V 2A, DC
48 48  
49 -**~ Operating Condition:**
56 +**~ Operating Condition:**
50 50  
51 51  * Work Temperature: -20 ~~ 65°C
52 52  * Storage Temperature: -20 ~~ 65°C
53 53  * Power Input: 12V 2A, DC
54 54  
55 -== **1.3 Features** ==
56 56  
63 +1.3 Features
64 +
57 57  * Open-Source Linux system
58 58  * RPi4 with 2G /4G or 8G RAM
59 59  * Managed by Web GUI, SSH via Internet
... ... @@ -69,541 +69,388 @@
69 69  * Include prepaid $40 onboarding cost and $10 location cost.
70 70  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
71 71  
72 -== **1.4 Label info and login name** ==
73 73  
74 -[[image:1651803959860-394.png||height="500" width="375"]]
81 +1.4 Label info and login name
75 75  
76 76  
84 +(% style="text-align:center" %)
85 +[[image:1651803959860-394.png||height="653" width="490"]]
77 77  
78 -=== 1.4.1 Label information: ===
79 79  
80 -**Device hostname:**  (% class="mark" %)dragino-xxxxxx(%%)
81 -**Band**:  (% class="mark" %)US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864(%%)
82 -**Miner animal name**: (% class="mark" %)xxx-xxx-xxx(%%)
83 -**Miner address**:  (% class="mark" %)12xxxxxx(%%)
84 -**Eth MAC address**:  (% class="mark" %)A8: 40: 41: EF: FE: CD(%%)
85 -**Login**:  (% class="mark" %)root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)(%%)
86 -**SN**:  (% class="mark" %)device serial number.
87 87  
89 +**~ Label information:**
88 88  
89 -= **2. Quick Start & Onboarding** =
90 90  
91 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
92 +**~ Device host name//~://**// dragino-xxxxxx//
92 92  
94 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
93 93  
94 -== **2.1  Connect HP0D Web UI** ==
96 +**// Miner animal name//**//: xxx-xxx-xxx//
95 95  
96 -=== **2.1.1 via HP0D’s Access Point** ===
98 +**// Miner address//**//:          112xxxxxx//
97 97  
98 -At the first boot of HP0D, it will auto-generate a Wi-Fi network
100 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
99 99  
102 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
100 100  
101 -[[image:1651804327535-321.png||height="325" width="199"]]
104 +**~ SN**//:  device serial number.//
102 102  
103 103  
104 -(% class="box infomessage" %)
105 -(((
106 - called  : **//HPD-dragino-xxxxxx//**
107 -)))
107 +2. Quick Start & Onboarding
108 108  
109 -(% class="box infomessage" %)
110 -(((
111 - with password:  **//dragino+dragino//**
112 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
113 -)))
109 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
114 114  
111 + 2.1  Connect HP0D Web UI
115 115  
116 -[[image:1651804397792-591.png||height="386" width="733"]]
113 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
117 117  
115 + At the first boot of HP0D, it will auto generate a Wi-Fi network
118 118  
119 -=== **2.1.2 Connect via HP0D hostname** ===
120 120  
121 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connects to the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
118 + called           : **//HPD-dragino-xxxxxx//**
122 122  
123 - Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
120 + with password:  **//dragino+dragino//**
124 124  
125 125  
126 -[[image:1651804629009-699.png]]
127 127  
128 -=== **2.1.3 Connect via Ethernet Port** ===
124 + You can use a PC to connect to this Wi-Fi network. The PC will
129 129  
130 -//Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.//
126 + get an IP address 10.130.1.xxx and the HP0D has the default
131 131  
128 + IP 10.130.1.1
132 132  
133 -//**If you get the IP address from the router, like: (% class="mark" %)10.130.2.42(%%), you can use this IP address to connect the WEB UI or SSH access of HP0D.**//
134 134  
131 +(% style="text-align:center" %)
132 +[[image:1651804397792-591.png]]
135 135  
136 -[[image:1651804782523-623.png]]
137 137  
138 138  
139 -== **2.2 Generate QR Code** ==
140 140  
137 +2.1.2 Connect via HP0D hostname
141 141  
142 -(((
143 -//Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.//
144 -)))
139 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
145 145  
146 -(((
147 -//Note: After onboarding, this wallet will become the owner of this hotspot.//
141 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
148 148  
149 -
150 -)))
143 + Web-UI via HP0D’s hostname.
151 151  
152 -[[image:image-20220506140312-1.png||height="435" width="438"]]
153 153  
146 + Like: __ **//http:~/~/dragino-4ba54a//**__
154 154  
155 -== **2.3 Onboarding Hotspot** ==
156 156  
149 +(% style="text-align:center" %)
150 +[[image:1651804629009-699.png]]
157 157  
158 -(((
159 -//**1.** Download the Helium Hotspot APP from the Apple or Google Play store.//
160 -)))
161 161  
162 -(((
163 -**//Note: the APP version needs to be greater than 3.11.//**
153 +2.1.3 Connect via Ethernet Port
164 164  
165 -
166 -)))
155 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
167 167  
168 -(((
169 -//**2. **To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’//
170 170  
171 -
172 -)))
158 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
173 173  
174 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
160 +(% style="text-align:center" %)
161 +[[image:1651804782523-623.png]]
175 175  
176 176  
177 -//**3. **Scan the QR Code you generated in the previous step.//
178 178  
179 -[[image:1651828211026-220.png||height="405" width="191"]]
165 +1.
166 +11. Generate QR Code
180 180  
168 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
181 181  
182 -(((
183 -//**4. **Onboarding your device//
184 -)))
170 +Note: After onboarding, this wallet will become owner of this hotspot.
185 185  
186 -(((
187 -Mobile APP will get info from the onboarding server. If the MAC address doesn’t appear, it means the network connection of the mobile to the onboarding server might have an issue.  
172 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
188 188  
189 -
190 -)))
191 191  
192 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
193 193  
194 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
195 195  
177 +1.
178 +11. Onboarding Hotspot
179 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
196 196  
197 -**5. **//Check onboarding status where you can check from mobile~://
181 +Note: the APP version need to be greater than 3.11.
198 198  
199 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
200 200  
184 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
185 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
201 201  
202 -//You can also see the hotspot status in the below link~://
187 +1. Scan the QR Code you generated in the previous step.
203 203  
204 -//https:~/~/explorer.helium.com/hotspots/**<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>**//
189 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
205 205  
206 -//Example~://
207 207  
192 +1. Onboarding your device
208 208  
209 -**//Green Synced means hotspot works normally.//**
194 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
210 210  
211 -[[image:1651828427715-679.png||height="374" width="635"]]
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
212 212  
213 213  
214 -== **2.4 Set the Port Forwarding** ==
199 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
215 215  
216 216  
217 -(((
218 -//Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.//
219 -)))
220 220  
221 -[[image:1651828514449-658.png]]
222 222  
223 -(((
224 -
225 -)))
204 +1. Check onboarding status
226 226  
227 -(((
228 -Note: Please refer to more detailed Settings
229 -)))
206 +You can check from mobile:
230 230  
231 -(((
232 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
233 -)))
208 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
234 234  
235 -(((
236 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
210 +You can also see the hotspot status in below link:
237 237  
238 -
239 -)))
212 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
240 240  
241 -= **3. Check the configuration of HP0D** =
214 +Example:
242 242  
243 -== **3.1 LoRa frequency configuration** ==
216 +Green Synced means hotspot works normal.
244 244  
218 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
245 245  
246 -[[image:1651828687205-178.png||height="323" width="657"]]
247 247  
248 248  
249 -== **3.2 Check the LoRaWAN Server Address** ==
250 250  
251 251  
252 -[[image:1651828703680-156.png||height="349" width="672"]]
224 +1.
225 +11. Set the Port Forwarding
253 253  
227 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
254 254  
255 -== **3.3 Check Miner configuration** ==
229 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
256 256  
257 257  
258 -[[image:image-20220506181408-1.png||height="451" width="513"]]
232 +Note: Please refer to more detailed Settings
259 259  
260 -(((
261 -//**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**//
234 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
262 262  
263 -
264 -)))
236 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
265 265  
266 -= **4. Installation of Antenna** =
267 267  
268 268  
269 -(((
270 -//HP0D uses Fiber Glass Antenna.//
271 -)))
272 272  
273 -[[image:1651832158606-882.png]]
274 274  
275 -(((
276 -
277 -)))
242 +1. Check the configuration of HP0D
243 +11. LoRa frequency configuration
278 278  
279 -(((
280 -//The user needs to connect the antenna cable’s SMA connector to the HP03 and connect the N-Type connector to the antenna and install it as below~://
281 -)))
245 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
282 282  
283 -(((
284 -[[image:1651832205608-998.png||height="349" width="198"]]
247 +1.
248 +11. Check the LoRaWAN serveraddress.
285 285  
286 -
287 -)))
250 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
288 288  
289 -= **5. SSH Access for Linux console** =
290 290  
291 291  
292 -(((
293 -**//IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))//**
294 -)))
295 295  
296 -(((
297 -//Port:  22//
298 -)))
299 299  
300 -(((
301 -//User Name:      (% style="color:green" %)**root**//
302 -)))
303 303  
304 -(((
305 -//Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**//
306 306  
307 -
308 -)))
309 309  
310 -(((
311 -//After logging in, you will be in the Linux console and can enter commands as shown below.//
312 312  
313 -
314 -)))
260 +1.
261 +11. Check Miner configuration
315 315  
316 -[[image:1651832284160-991.png||height="171" width="729"]]
263 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
317 317  
265 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
318 318  
319 -= **6. How to change the Wireless function of HP0D** =
320 320  
321 -//The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.//
322 322  
323 323  
324 -== **6.1 Access the Linux console.** ==
325 325  
326 -//Follow the previous step of Step 5.//
271 +1. Installation of Antenna
327 327  
273 +HP0D use Fiber Glass Antenna.
328 328  
329 -== **6.2 Install the package of network-manager** ==
275 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
330 330  
277 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
331 331  
332 -//Run commands~://
333 333  
334 -(% class="box infomessage" %)
335 -(((
336 - apt update
337 - apt install network-manager
338 -)))
280 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
339 339  
340 -[[image:image-20220507140730-1.png||height="402" width="728"]]
341 341  
342 342  
343 -== **6.3 Reboot the device** ==
344 344  
345 345  
346 -//Run command~://
286 +1. SSH Access for Linux console
347 347  
348 -(% class="box infomessage" %)
349 -(((
350 - reboot
351 -)))
288 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
352 352  
353 -[[image:image-20220507140814-2.png]]
290 +Port:         22
354 354  
292 +User Name:      **root**
355 355  
356 -== **6.4 Check the wireless type** ==
294 +Password:         **Randomly generated （found on device’s label ）**
357 357  
358 358  
359 -//Run command~://
297 +After logging in, you will be in the Linux console and can enter commands as shown below.
360 360  
361 -(% class="box infomessage" %)
362 -(((
363 - iw dev
364 -)))
299 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
365 365  
366 -[[image:image-20220507140941-3.png]]
367 367  
368 368  
369 -== **6.5 Connect the WiFi** ==
370 370  
304 +1. Trouble Shootings
305 +11. How to get a wallet address?
371 371  
372 -//Run command~://
307 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
373 373  
374 -(% class="box infomessage" %)
375 -(((
376 - nmtui
377 -)))
378 378  
379 -[[image:image-20220507140953-4.png]]
310 +1.
311 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
380 380  
313 +//User can login the HP0D, able to access other Web Pages except miner page//
381 381  
382 -= **7. Trouble Shootings** =
383 383  
384 -== **7.1 How to get a wallet address?** ==
316 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
385 385  
386 386  
387 -**//Download the helium Hotspots APP on the Apple or Google Play store to generate your own wallet.//**
319 +1.
320 +11. Onboarding ~-~- Some parameters in miner page show timeout
388 388  
322 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
389 389  
390 -== **7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner** ==
324 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
391 391  
326 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
392 392  
393 -(((
394 -//Users can log in to the HP0D, able to access other Web Pages except for the miner page.//
395 -)))
328 +//It might relate to the network where might up to 10mins//
396 396  
397 -(((
398 -//If you first boot the device where you need to wait for 10 mins for the initialization connection to the Helium server.//
399 399  
400 -
401 -)))
331 +1.
332 +11. Onboarding – Bad Gaterway
402 402  
403 -== **7.3 Onboarding ~-~- Some parameters on the miner page show timeout** ==
334 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
404 404  
336 +//This is caused by the process leads too long which just need to refresh the page.//
405 405  
406 -[[image:image-20220506182042-2.png||height="250" width="516"]]
407 407  
408 -[[image:1651832455372-647.png||height="224" width="520"]]
339 +1.
340 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
409 409  
342 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
410 410  
411 -**//HP0D is establishing a connection to the Helium server and is not finished. And you might see above.//**
344 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
412 412  
413 -**//It might relate to the network which might be up to 10mins.//**
414 414  
347 +1.
348 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
415 415  
416 -== **7.4 Onboarding – Bad Gateway** ==
350 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
417 417  
352 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
418 418  
419 -[[image:1651832583790-633.png]]
420 420  
355 +1.
356 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
421 421  
422 -//**This is caused by the process leading too long which just needs to refresh the page.**//
358 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
423 423  
360 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
424 424  
425 -== **7.5 Onboarding ~-~- Why did QR Code generate aways fail?** ==
426 426  
363 +1.
364 +11. Onboarding – MAC address is being refreshed after scan QR Code
427 427  
428 -[[image:image-20220506182424-3.png]]
366 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
429 429  
430 430  
431 -(((
432 -//**This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.**//
369 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
433 433  
434 -
435 -)))
371 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
436 436  
437 -== **7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual?** ==
438 438  
439 -[[image:1651832742262-209.png||height="297" width="365"]]
440 440  
441 441  
442 -(((
443 -//**Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.**//
376 +1.
377 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
444 444  
445 -
446 -)))
379 +//This is caused by the server connection delay, which does not affect the normal use.//
447 447  
448 -== **7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code** ==
381 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
449 449  
450 450  
451 -[[image:1651832811038-780.png||height="462" width="216"]]
384 +*
385 +*1. Mobile APP crash after scan the QR Code?
386 +* //Make sure you have input the correct Wallet address to generate QR Code.//
387 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
388 +* //Make sure your mobile app’s relevant permission are enabled.//
389 +* //Known: The Android 11 version may cause this kind of issue.//
452 452  
391 +1.
392 +11. Why the frequency/region is not the same what I purchased?
453 453  
454 -(((
455 -//**If you see the MAC Address shows the ‘Unknown’ where is due to the provisioning error, please contact us to help you solve it.**//
394 +//Each HP0D is inspected and configured prior to shipping.//
456 456  
457 -
458 -)))
396 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
459 459  
460 -== 7.8 Onboarding – MAC address is being refreshed after scanning the QR Code ==
461 461  
399 +1.
400 +11. Can use the frequency to a region where is not support?
462 462  
463 -(((
464 -//**After scanning the QR Code, Mobile APP will connect to the Helium onboarding server and provide the public key/ wallet address to the onboarding server. The server will return the match MAC address for this hotspot.**//
402 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
465 465  
466 -
467 -)))
468 -
469 -(((
470 -//**If you don’t see the MAC address, make sure your mobile has a good internet connection.**//
471 -)))
472 -
473 -[[image:1651832880009-473.png]]
474 -
475 -
476 -== //**7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’**// ==
477 -
478 -
479 -**//This is caused by the server connection delay, which does not affect the regular use.//**
480 -
481 -[[image:1651832959907-357.png]]
482 -
483 -
484 -== **7.10 Mobile APP crash after scanning the QR Code?** ==
485 -
486 -
487 -* //**Make sure you have input the correct Wallet address to generate QR Code.**//
488 -* //**Make sure your mobile app uses the same wallet address as the one to generate QR Code.**//
489 -* //**Make sure your mobile app’s relevant permission is enabled.**//
490 -* //**Known: The Android 11 version may cause this kind of issue.**//
491 -
492 -== **7.11 Why the frequency/region is not the same as what I purchased?** ==
493 -
494 -
495 -(((
496 -//**Each HP0D is inspected and configured prior to shipping.**//
497 -)))
498 -
499 -(((
500 -//**If your HP0D Web-UI – Miner region is not the same as the shell labels, please contact our support team that will solve this issue for you.**//
501 -
502 -
503 -)))
504 -
505 -== **7.12 Can use the frequency to a region where is no support?** ==
506 -
507 -
508 -(((
509 -//**Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:**//
510 -)))
511 -
512 -(((
513 513  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
514 514  
515 -
516 -)))
517 517  
518 -== **7.13 Can change the frequency of the HP0D Miner?** ==
407 +1.
408 +11. Can change the frequency of the HP0D Miner?
519 519  
520 -
521 521  //We do not recommend doing this, it may damage your device//
522 522  
523 523  
524 -= **8. OTA Version Info** =
525 525  
526 -== **When does the OTA update happen?** ==
527 527  
528 528  
529 -**//HP0D will check OTA update on a) Every Booting. b) Every Night. Below is the OTA update version info//**
416 +1. Supports
530 530  
531 -== **# 2022/05/14** ==
418 +//If you are experiencing issues and can’t solve, you can send mail to//
532 532  
420 +[[//support@dragino.com//>>mailto:support@dragino.com]]
533 533  
534 -1. //Update to the latest miner version: miner-arm64_2022.05.13.0_GA//
535 -1. //Add postinst after auto-update//
536 -1. //Add Miner version mark.//
537 -1. //Add fast sync if miner GAP is large//
422 +//With your question as detail as possible. We will reply and help you in the shortest.//
538 538  
539 -= **9. Supports** =
540 540  
541 -(((
542 -**//If you are experiencing issues and can’t solve them, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].//**
543 -)))
544 544  
545 -(((
546 -**//With your question as detailed as possible. We will reply and help you in the shortest.//**
547 547  
548 -
549 -)))
427 +1. Order Info
550 550  
551 -= **10. Order Info** =
429 +**HP0D-XXX**
552 552  
553 -(% style="color:#0000ff" %)**HP0D-XXX**
431 +**XXX**: Frequency Band
554 554  
555 -(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
433 +* 868: For Bands: EU868,IN865
434 +* 915: For Bands: US915,AU915,AS923,KR920
556 556  
557 -* **AS923**: LoRaWAN AS923 band
558 -* **AU915**: LoRaWAN AU915 band
559 -* **EU868**: LoRaWAN EU868 band
560 -* **KR920**: LoRaWAN KR920 band
561 -* **US915**: LoRaWAN US915 band
562 -* **IN865**: LoRaWAN IN865 band
563 563  
564 -= **11. Manufacturer Info** =
437 +1. Manufacturer Info
565 565  
566 -(((
567 567  **Shenzhen Dragino Technology Development co. LTD**
568 -)))
569 569  
570 -(((
571 571  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
572 -)))
573 573  
574 -(((
575 -Longcheng Street, LongGang District; Shenzhen 518116, China
443 +LongCheng Street, LongGang District ; Shenzhen 518116,China
576 576  
577 577  
578 -
579 -)))
446 +1. FCC Warning
580 580  
581 -= 12. FCC Warning =
582 -
583 -(((
584 584  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
585 -)))
586 586  
587 -(((
588 588  ~-~- Reorient or relocate the receiving antenna.
589 -)))
590 590  
591 -(((
592 592  ~-~- Increase the separation between the equipment and receiver.
593 -)))
594 594  
595 -(((
596 596  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
597 -)))
598 598  
599 -(((
600 600  ~-~- Consult the dealer or an experienced radio/TV technician for help.
601 -)))
602 602  
603 -(((
458 +
604 604  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
605 -)))
606 606  
607 -(((
461 +
608 608  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
609 -)))
463 +
464 +
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