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edited by Xiaoling
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Summary

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1 -HP0D Full Hotspot for Helium
1 +HP0D
Content
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1 +
2 +
3 +
1 1  (% style="text-align:center" %)
2 -[[image:1651802206983-860.png||height="427" width="398"]]
5 +[[image:1651802206983-860.png||height="645" width="602"]]
3 3  
4 4  
5 -(((
8 +
9 +
6 6  **HP0D Full Hotspot for Helium User Manual**
7 7  
8 -
9 -)))
12 +[[image:1651802187690-980.png]]
10 10  
11 -**Table of Contents：**
14 +Document Version: 1.1
12 12  
13 -{{toc/}}
14 14  
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
15 15  
16 -= **1. Introduction** =
17 17  
18 -== **1.1 What is HP0D** ==
19 19  
20 -(((
21 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
22 -)))
23 23  
24 -(((
25 -HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
26 -)))
28 +~1. Introduction
27 27  
28 -(((
29 -(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
30 -)))
30 + 1.1 What is HP0D
31 31  
32 -(((
33 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
34 -)))
32 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
35 35  
36 -== **1.2 Specifications** ==
34 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
37 37  
38 -**~ Hardware System:**
36 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
37 +
38 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
39 +
40 +
41 +1.2 Specifications
42 +
43 +**~ Hardware System:**
44 +
39 39   Linux Part:
40 40  
41 41  * Raspberry Pi 4
42 42  
43 -**~ Interface:**
49 +**~ Interface:**
44 44  
45 45  * 10M/100M RJ45 Ports x 1
46 46  * LoRaWAN Wireless
47 47  * Power Input: 12V 2A, DC
48 48  
49 -**~ Operating Condition:**
55 +**~ Operating Condition:**
50 50  
51 51  * Work Temperature: -20 ~~ 65°C
52 52  * Storage Temperature: -20 ~~ 65°C
53 53  * Power Input: 12V 2A, DC
54 54  
55 -== **1.3 Features** ==
61 +1.3 Features
56 56  
57 57  * Open-Source Linux system
58 58  * RPi4 with 2G /4G or 8G RAM
... ... @@ -69,542 +69,386 @@
69 69  * Include prepaid $40 onboarding cost and $10 location cost.
70 70  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
71 71  
72 -== **1.4 Label info and login name** ==
78 +1.4 Label info and login name
73 73  
74 74  
75 -[[image:1651803959860-394.png||height="500" width="375"]]
81 +(% style="text-align:center" %)
82 +[[image:1651803959860-394.png||height="653" width="490"]]
76 76  
77 -===
78 -**1.4.1 Label information:** ===
79 79  
80 80  
81 -**Device hostname:**  (% class="mark" %)dragino-xxxxxx(%%)
82 -**Band**:  (% class="mark" %)US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864(%%)
83 -**Miner animal name**: (% class="mark" %)xxx-xxx-xxx(%%)
84 -**Miner address**:  (% class="mark" %)12xxxxxx(%%)
85 -**Eth MAC address**:  (% class="mark" %)A8: 40: 41: EF: FE: CD(%%)
86 -**Login**:  (% class="mark" %)root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)(%%)
87 -**SN**:  (% class="mark" %)device serial number.
86 +**~ Label information:**
88 88  
89 89  
90 -= **2. Quick Start & Onboarding** =
89 +**~ Device host name//~://**//      dragino-xxxxxx//
91 91  
92 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
91 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
93 93  
93 +**// Miner animal name//**//: xxx-xxx-xxx//
94 94  
95 -== **2.1  Connect HP0D Web UI** ==
95 +**// Miner address//**//:          112xxxxxx//
96 96  
97 -=== **2.1.1 via HP0D’s Access Point** ===
97 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
98 98  
99 -At the first boot of HP0D, it will auto-generate a Wi-Fi network
99 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
100 100  
101 +**~ SN**//:  device serial number.//
101 101  
102 -[[image:1651804327535-321.png||height="325" width="199"]]
103 103  
104 +2. Quick Start & Onboarding
104 104  
105 -(% class="box infomessage" %)
106 -(((
107 - called  : **//HPD-dragino-xxxxxx//**
108 -)))
106 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
109 109  
110 -(% class="box infomessage" %)
111 -(((
112 - with password:  **//dragino+dragino//**
113 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
114 -)))
108 + 2.1  Connect HP0D Web UI
115 115  
110 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
116 116  
117 -[[image:1651804397792-591.png||height="386" width="733"]]
112 + At the first boot of HP0D, it will auto generate a Wi-Fi network
118 118  
119 119  
120 -=== **2.1.2 Connect via HP0D hostname** ===
115 + called           : **//HPD-dragino-xxxxxx//**
121 121  
122 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connects to the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
117 + with password:  **//dragino+dragino//**
123 123  
124 - Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
125 125  
126 126  
127 -[[image:1651804629009-699.png]]
121 + You can use a PC to connect to this Wi-Fi network. The PC will
128 128  
129 -=== **2.1.3 Connect via Ethernet Port** ===
123 + get an IP address 10.130.1.xxx and the HP0D has the default
130 130  
131 -//Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.//
125 + IP 10.130.1.1
132 132  
133 133  
134 -//**If you get the IP address from the router, like: (% class="mark" %)10.130.2.42(%%), you can use this IP address to connect the WEB UI or SSH access of HP0D.**//
128 +(% style="text-align:center" %)
129 +[[image:1651804397792-591.png]]
135 135  
136 136  
137 -[[image:1651804782523-623.png]]
138 138  
139 139  
140 -== **2.2 Generate QR Code** ==
134 +2.1.2 Connect via HP0D hostname
141 141  
136 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
142 142  
143 -(((
144 -//Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.//
145 -)))
138 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
146 146  
147 -(((
148 -//Note: After onboarding, this wallet will become the owner of this hotspot.//
140 + Web-UI via HP0D’s hostname.
149 149  
150 -
151 -)))
152 152  
153 -[[image:image-20220506140312-1.png||height="435" width="438"]]
143 + Like: __**//http:~/~/dragino-4ba54a//**__
154 154  
155 155  
156 -== **2.3 Onboarding Hotspot** ==
146 +(% style="text-align:center" %)
147 +[[image:1651804629009-699.png]]
157 157  
158 158  
159 -(((
160 -//**1.** Download the Helium Hotspot APP from the Apple or Google Play store.//
161 -)))
150 +2.1.3 Connect via Ethernet Port
162 162  
163 -(((
164 -**//Note: the APP version needs to be greater than 3.11.//**
152 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
165 165  
166 -
167 -)))
168 168  
169 -(((
170 -//**2. **To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’//
155 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
171 171  
172 -
173 -)))
157 +(% style="text-align:center" %)
158 +[[image:1651804782523-623.png]]
174 174  
175 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
176 176  
177 177  
178 -//**3. **Scan the QR Code you generated in the previous step.//
162 +1.
163 +11. Generate QR Code
179 179  
180 -[[image:1651828211026-220.png||height="405" width="191"]]
165 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
181 181  
167 +Note: After onboarding, this wallet will become owner of this hotspot.
182 182  
183 -(((
184 -//**4. **Onboarding your device//
185 -)))
169 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
186 186  
187 -(((
188 -Mobile APP will get info from the onboarding server. If the MAC address doesn’t appear, it means the network connection of the mobile to the onboarding server might have an issue.  
189 189  
190 -
191 -)))
192 192  
193 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
194 194  
195 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
174 +1.
175 +11. Onboarding Hotspot
176 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
196 196  
178 +Note: the APP version need to be greater than 3.11.
197 197  
198 -**5. **//Check onboarding status where you can check from mobile~://
199 199  
200 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
181 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
201 201  
184 +1. Scan the QR Code you generated in the previous step.
202 202  
203 -//You can also see the hotspot status in the below link~://
186 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
204 204  
205 -//https:~/~/explorer.helium.com/hotspots/**<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>**//
206 206  
207 -//Example~://
189 +1. Onboarding your device
208 208  
191 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
209 209  
210 -**//Green Synced means hotspot works normally.//**
193 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
211 211  
212 -[[image:1651828427715-679.png||height="374" width="635"]]
213 213  
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
214 214  
215 -== **2.4 Set the Port Forwarding** ==
216 216  
217 217  
218 -(((
219 -//Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.//
220 -)))
221 221  
222 -[[image:1651828514449-658.png]]
201 +1. Check onboarding status
223 223  
224 -(((
225 -
226 -)))
203 +You can check from mobile:
227 227  
228 -(((
229 -Note: Please refer to more detailed Settings
230 -)))
205 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
231 231  
232 -(((
233 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
234 -)))
207 +You can also see the hotspot status in below link:
235 235  
236 -(((
237 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
209 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
238 238  
239 -
240 -)))
211 +Example:
241 241  
242 -= **3. Check the configuration of HP0D** =
213 +Green Synced means hotspot works normal.
243 243  
244 -== **3.1 LoRa frequency configuration** ==
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
245 245  
246 246  
247 -[[image:1651828687205-178.png||height="323" width="657"]]
248 248  
249 249  
250 -== **3.2 Check the LoRaWAN Server Address** ==
251 251  
221 +1.
222 +11. Set the Port Forwarding
252 252  
253 -[[image:1651828703680-156.png||height="349" width="672"]]
224 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
254 254  
226 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
255 255  
256 -== **3.3 Check Miner configuration** ==
257 257  
229 +Note: Please refer to more detailed Settings
258 258  
259 -[[image:image-20220506181408-1.png||height="451" width="513"]]
231 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
260 260  
261 -(((
262 -//**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**//
233 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
263 263  
264 -
265 -)))
266 266  
267 -= **4. Installation of Antenna** =
268 268  
269 269  
270 -(((
271 -//HP0D uses Fiber Glass Antenna.//
272 -)))
273 273  
274 -[[image:1651832158606-882.png]]
239 +1. Check the configuration of HP0D
240 +11. LoRa frequency configuration
275 275  
276 -(((
277 -
278 -)))
242 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
279 279  
280 -(((
281 -//The user needs to connect the antenna cable’s SMA connector to the HP03 and connect the N-Type connector to the antenna and install it as below~://
282 -)))
244 +1.
245 +11. Check the LoRaWAN serveraddress.
283 283  
284 -(((
285 -[[image:1651832205608-998.png||height="349" width="198"]]
247 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
286 286  
287 -
288 -)))
289 289  
290 -= **5. SSH Access for Linux console** =
291 291  
292 292  
293 -(((
294 -**//IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))//**
295 -)))
296 296  
297 -(((
298 -//Port:  22//
299 -)))
300 300  
301 -(((
302 -//User Name:      (% style="color:green" %)**root**//
303 -)))
304 304  
305 -(((
306 -//Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**//
307 307  
308 -
309 -)))
310 310  
311 -(((
312 -//After logging in, you will be in the Linux console and can enter commands as shown below.//
257 +1.
258 +11. Check Miner configuration
313 313  
314 -
315 -)))
260 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
316 316  
317 -[[image:1651832284160-991.png||height="171" width="729"]]
262 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
318 318  
319 319  
320 -= **6. How to change the Wireless function of HP0D** =
321 321  
322 -//The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.//
323 323  
324 324  
325 -== **6.1 Access the Linux console.** ==
268 +1. Installation of Antenna
326 326  
327 -//Follow the previous step of Step 5.//
270 +HP0D use Fiber Glass Antenna.
328 328  
272 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
329 329  
330 -== **6.2 Install the package of network-manager** ==
274 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
331 331  
332 332  
333 -//Run commands~://
277 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
334 334  
335 -(% class="box infomessage" %)
336 -(((
337 - apt update
338 - apt install network-manager
339 -)))
340 340  
341 -[[image:image-20220507140730-1.png||height="402" width="728"]]
342 342  
343 343  
344 -== **6.3 Reboot the device** ==
345 345  
283 +1. SSH Access for Linux console
346 346  
347 -//Run command~://
285 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
348 348  
349 -(% class="box infomessage" %)
350 -(((
351 - reboot
352 -)))
287 +Port:         22
353 353  
354 -[[image:image-20220507140814-2.png]]
289 +User Name:      **root**
355 355  
291 +Password:         **Randomly generated （found on device’s label ）**
356 356  
357 -== **6.4 Check the wireless type** ==
358 358  
294 +After logging in, you will be in the Linux console and can enter commands as shown below.
359 359  
360 -//Run command~://
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
361 361  
362 -(% class="box infomessage" %)
363 -(((
364 - iw dev
365 -)))
366 366  
367 -[[image:image-20220507140941-3.png]]
368 368  
369 369  
370 -== **6.5 Connect the WiFi** ==
301 +1. Trouble Shootings
302 +11. How to get a wallet address?
371 371  
304 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
372 372  
373 -//Run command~://
374 374  
375 -(% class="box infomessage" %)
376 -(((
377 - nmtui
378 -)))
307 +1.
308 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
379 379  
380 -[[image:image-20220507140953-4.png]]
310 +//User can login the HP0D, able to access other Web Pages except miner page//
381 381  
382 382  
383 -= **7. Trouble Shootings** =
313 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
384 384  
385 -== **7.1 How to get a wallet address?** ==
386 386  
316 +1.
317 +11. Onboarding ~-~- Some parameters in miner page show timeout
387 387  
388 -**//Download the helium Hotspots APP on the Apple or Google Play store to generate your own wallet.//**
319 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
389 389  
321 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
390 390  
391 -== **7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner** ==
323 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
392 392  
325 +//It might relate to the network where might up to 10mins//
393 393  
394 -(((
395 -//Users can log in to the HP0D, able to access other Web Pages except for the miner page.//
396 -)))
397 397  
398 -(((
399 -//If you first boot the device where you need to wait for 10 mins for the initialization connection to the Helium server.//
328 +1.
329 +11. Onboarding – Bad Gaterway
400 400  
401 -
402 -)))
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
403 403  
404 -== **7.3 Onboarding ~-~- Some parameters on the miner page show timeout** ==
333 +//This is caused by the process leads too long which just need to refresh the page.//
405 405  
406 406  
407 -[[image:image-20220506182042-2.png||height="250" width="516"]]
336 +1.
337 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
408 408  
409 -[[image:1651832455372-647.png||height="224" width="520"]]
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
410 410  
341 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
411 411  
412 -**//HP0D is establishing a connection to the Helium server and is not finished. And you might see above.//**
413 413  
414 -**//It might relate to the network which might be up to 10mins.//**
344 +1.
345 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
415 415  
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
416 416  
417 -== **7.4 Onboarding – Bad Gateway** ==
349 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
418 418  
419 419  
420 -[[image:1651832583790-633.png]]
352 +1.
353 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
421 421  
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
422 422  
423 -//**This is caused by the process leading too long which just needs to refresh the page.**//
357 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
424 424  
425 425  
426 -== **7.5 Onboarding ~-~- Why did QR Code generate aways fail?** ==
360 +1.
361 +11. Onboarding – MAC address is being refreshed after scan QR Code
427 427  
363 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
428 428  
429 -[[image:image-20220506182424-3.png]]
430 430  
366 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
431 431  
432 -(((
433 -//**This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.**//
368 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
434 434  
435 -
436 -)))
437 437  
438 -== **7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual?** ==
439 439  
440 -[[image:1651832742262-209.png||height="297" width="365"]]
441 441  
373 +1.
374 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
442 442  
443 -(((
444 -//**Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.**//
376 +//This is caused by the server connection delay, which does not affect the normal use.//
445 445  
446 -
447 -)))
378 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
448 448  
449 -== **7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code** ==
450 450  
381 +*
382 +*1. Mobile APP crash after scan the QR Code?
383 +* //Make sure you have input the correct Wallet address to generate QR Code.//
384 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 +* //Make sure your mobile app’s relevant permission are enabled.//
386 +* //Known: The Android 11 version may cause this kind of issue.//
451 451  
452 -[[image:1651832811038-780.png||height="462" width="216"]]
388 +1.
389 +11. Why the frequency/region is not the same what I purchased?
453 453  
391 +//Each HP0D is inspected and configured prior to shipping.//
454 454  
455 -(((
456 -//**If you see the MAC Address shows the ‘Unknown’ where is due to the provisioning error, please contact us to help you solve it.**//
393 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
457 457  
458 -
459 -)))
460 460  
461 -== 7.8 Onboarding – MAC address is being refreshed after scanning the QR Code ==
396 +1.
397 +11. Can use the frequency to a region where is not support?
462 462  
399 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
463 463  
464 -(((
465 -//**After scanning the QR Code, Mobile APP will connect to the Helium onboarding server and provide the public key/ wallet address to the onboarding server. The server will return the match MAC address for this hotspot.**//
466 -
467 -
468 -)))
469 -
470 -(((
471 -//**If you don’t see the MAC address, make sure your mobile has a good internet connection.**//
472 -)))
473 -
474 -[[image:1651832880009-473.png]]
475 -
476 -
477 -== //**7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’**// ==
478 -
479 -
480 -**//This is caused by the server connection delay, which does not affect the regular use.//**
481 -
482 -[[image:1651832959907-357.png]]
483 -
484 -
485 -== **7.10 Mobile APP crash after scanning the QR Code?** ==
486 -
487 -
488 -* //**Make sure you have input the correct Wallet address to generate QR Code.**//
489 -* //**Make sure your mobile app uses the same wallet address as the one to generate QR Code.**//
490 -* //**Make sure your mobile app’s relevant permission is enabled.**//
491 -* //**Known: The Android 11 version may cause this kind of issue.**//
492 -
493 -== **7.11 Why the frequency/region is not the same as what I purchased?** ==
494 -
495 -
496 -(((
497 -//**Each HP0D is inspected and configured prior to shipping.**//
498 -)))
499 -
500 -(((
501 -//**If your HP0D Web-UI – Miner region is not the same as the shell labels, please contact our support team that will solve this issue for you.**//
502 -
503 -
504 -)))
505 -
506 -== **7.12 Can use the frequency to a region where is no support?** ==
507 -
508 -
509 -(((
510 -//**Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:**//
511 -)))
512 -
513 -(((
514 514  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
515 515  
516 -
517 -)))
518 518  
519 -== **7.13 Can change the frequency of the HP0D Miner?** ==
404 +1.
405 +11. Can change the frequency of the HP0D Miner?
520 520  
521 -
522 522  //We do not recommend doing this, it may damage your device//
523 523  
524 524  
525 -= **8. OTA Version Info** =
526 526  
527 -== **When does the OTA update happen?** ==
528 528  
529 529  
530 -**//HP0D will check OTA update on a) Every Booting. b) Every Night. Below is the OTA update version info//**
413 +1. Supports
531 531  
532 -== **# 2022/05/14** ==
415 +//If you are experiencing issues and can’t solve, you can send mail to//
533 533  
417 +[[//support@dragino.com//>>mailto:support@dragino.com]]
534 534  
535 -1. //Update to the latest miner version: miner-arm64_2022.05.13.0_GA//
536 -1. //Add postinst after auto-update//
537 -1. //Add Miner version mark.//
538 -1. //Add fast sync if miner GAP is large//
419 +//With your question as detail as possible. We will reply and help you in the shortest.//
539 539  
540 -= **9. Supports** =
541 541  
542 -(((
543 -**//If you are experiencing issues and can’t solve them, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].//**
544 -)))
545 545  
546 -(((
547 -**//With your question as detailed as possible. We will reply and help you in the shortest.//**
548 548  
549 -
550 -)))
424 +1. Order Info
551 551  
552 -= **10. Order Info** =
426 +**HP0D-XXX**
553 553  
554 -(% style="color:#0000ff" %)**HP0D-XXX**
428 +**XXX**: Frequency Band
555 555  
556 -(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
430 +* 868: For Bands: EU868,IN865
431 +* 915: For Bands: US915,AU915,AS923,KR920
557 557  
558 -* **AS923**: LoRaWAN AS923 band
559 -* **AU915**: LoRaWAN AU915 band
560 -* **EU868**: LoRaWAN EU868 band
561 -* **KR920**: LoRaWAN KR920 band
562 -* **US915**: LoRaWAN US915 band
563 -* **IN865**: LoRaWAN IN865 band
433 +1. Manufacturer Info
564 564  
565 -= **11. Manufacturer Info** =
566 -
567 -(((
568 568  **Shenzhen Dragino Technology Development co. LTD**
569 -)))
570 570  
571 -(((
572 572  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
573 -)))
574 574  
575 -(((
576 -Longcheng Street, LongGang District; Shenzhen 518116, China
439 +LongCheng Street, LongGang District ; Shenzhen 518116,China
577 577  
578 578  
579 -
580 -)))
442 +1. FCC Warning
581 581  
582 -= 12. FCC Warning =
583 -
584 -(((
585 585  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
586 -)))
587 587  
588 -(((
589 589  ~-~- Reorient or relocate the receiving antenna.
590 -)))
591 591  
592 -(((
593 593  ~-~- Increase the separation between the equipment and receiver.
594 -)))
595 595  
596 -(((
597 597  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
598 -)))
599 599  
600 -(((
601 601  ~-~- Consult the dealer or an experienced radio/TV technician for help.
602 -)))
603 603  
604 -(((
454 +
605 605  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
606 -)))
607 607  
608 -(((
457 +
609 609  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
610 -)))
459 +
460 +
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