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Summary

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Title
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1 -HP0D Full Hotspot for Helium
1 +HP0D
Author
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1 -XWiki.Xiaoye
1 +XWiki.Xiaoling
Content
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1 +
2 +
3 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png]]
4 +
1 1  (% style="text-align:center" %)
2 -[[image:1651802206983-860.png||height="427" width="398"]]
6 +[[image:1651802206983-860.png]]
3 3  
4 4  
5 -(((
9 +
10 +
6 6  **HP0D Full Hotspot for Helium User Manual**
7 7  
8 -
9 -)))
13 +[[image:1651802187690-980.png]]
10 10  
11 -**Table of Contents：**
15 +Document Version: 1.1
12 12  
13 -{{toc/}}
14 14  
18 +|**Version**|**Description**|**Date**
19 +|1.0|Release|2022-Apr-8
20 +|1.1|Add trouble shootings|2022-Apr-24
21 +| | |
22 +| | |
23 +| | |
24 +| | |
15 15  
16 -= **1. Introduction** =
17 17  
18 -== **1.1 What is HP0D** ==
19 19  
20 -(((
21 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
22 -)))
23 23  
24 -(((
25 -HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
26 -)))
27 27  
28 -(((
29 -(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
30 -)))
31 31  
32 -(((
33 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
34 -)))
31 +~1. Introduction
35 35  
36 -== **1.2 Specifications** ==
33 + 1.1 What is HP0D
37 37  
38 -**~ Hardware System:**
35 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
36 +
37 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
38 +
39 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
40 +
41 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
42 +
43 +
44 +
45 +
46 +1.
47 +11. Specifications
48 +
49 +**Hardware System:**
50 +
39 39   Linux Part:
40 40  
41 41  * Raspberry Pi 4
42 42  
43 -**~ Interface:**
44 44  
56 +**Interface:**
57 +
45 45  * 10M/100M RJ45 Ports x 1
46 46  * LoRaWAN Wireless
47 47  * Power Input: 12V 2A, DC
48 48  
49 -**~ Operating Condition:**
50 50  
63 +**Operating Condition:**
64 +
51 51  * Work Temperature: -20 ~~ 65°C
52 52  * Storage Temperature: -20 ~~ 65°C
53 53  * Power Input: 12V 2A, DC
54 54  
55 -== **1.3 Features** ==
56 56  
70 +
71 +
72 +*
73 +*1. Features
57 57  * Open-Source Linux system
58 58  * RPi4 with 2G /4G or 8G RAM
59 59  * Managed by Web GUI, SSH via Internet
... ... @@ -69,545 +69,405 @@
69 69  * Include prepaid $40 onboarding cost and $10 location cost.
70 70  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
71 71  
72 -== **1.4 Label info and login name** ==
73 73  
74 74  
75 -[[image:1651803959860-394.png||height="500" width="375"]]
76 76  
77 -===
78 -**1.4.1 Label information:** ===
79 79  
80 80  
81 -**Device hostname:**  (% class="mark" %)dragino-xxxxxx
82 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
83 -**Miner animal name**: xxx-xxx-xxx
84 -**Miner address**:  12xxxxxx
85 -**Eth MAC address**:  A8: 40: 41: EF: FE: CD
86 -**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
87 -**SN**:  device serial number.
94 +1.
95 +11. Label info and login name
88 88  
97 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg]]
89 89  
90 -= **2. Quick Start & Onboarding** =
91 91  
92 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
100 +**Label information:**
93 93  
94 94  
95 -== **2.1  Connect HP0D Web UI** ==
103 +**Device host name//~://**// dragino-xxxxxx//
96 96  
97 -=== **2.1.1 via HP0D’s Access Point** ===
105 +**Band**//:                             US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
98 98  
99 -At the first boot of HP0D, it will auto-generate a Wi-Fi network
107 +**//Miner animal name//**//: xxx-xxx-xxx//
100 100  
109 +**//Miner address//**//:          112xxxxxx//
101 101  
102 -[[image:1651804327535-321.png||height="325" width="199"]]
111 +**Eth MAC address**//: A8: 40: 41: EF: FE: CD//
103 103  
113 +**Login**//:                         root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
104 104  
105 -(% class="box infomessage" %)
106 -(((
107 - called  : **//HPD-dragino-xxxxxx//**
108 -)))
115 +**SN**//: device serial number.//
109 109  
110 -(% class="box infomessage" %)
111 -(((
112 - with password:  **//dragino+dragino//**
113 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
114 -)))
115 115  
116 116  
117 -[[image:1651804397792-591.png||height="386" width="733"]]
118 118  
120 +1. Quick Start & Onboarding
119 119  
120 -=== **2.1.2 Connect via HP0D hostname** ===
122 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
121 121  
122 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connects to the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
123 123  
124 - Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
125 +1.
126 +11. Connect HP0D Web UI
127 +111. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image003.png]] via HP0D’s Access Point.
125 125  
129 +At the first boot of HP0D, it will auto generate a Wi-Fi network
126 126  
127 -[[image:1651804629009-699.png]]
128 128  
129 -=== **2.1.3 Connect via Ethernet Port** ===
130 130  
131 -//Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.//
132 132  
133 133  
134 -//**If you get the IP address from the router, like: (% class="mark" %)10.130.2.42(%%), you can use this IP address to connect the WEB UI or SSH access of HP0D.**//
135 + called           : **//HPD-dragino-xxxxxx//**
135 135  
137 +with password:  **//dragino+dragino//**
136 136  
137 -[[image:1651804782523-623.png]]
138 138  
139 139  
140 -== **2.2 Generate QR Code** ==
141 +You can use a PC to connect to this Wi-Fi network. The PC will
141 141  
143 +get an IP address 10.130.1.xxx and the HP0D has the default
142 142  
143 -(((
144 -//Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.//
145 -)))
145 +IP 10.130.1.1
146 146  
147 -(((
148 -//Note: After onboarding, this wallet will become the owner of this hotspot.//
149 149  
150 -
151 -)))
148 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image004.png]]
152 152  
153 -[[image:image-20220506140312-1.png||height="435" width="438"]]
154 154  
155 155  
156 -== **2.3 Onboarding Hotspot** ==
157 157  
153 +1.
154 +11.
155 +111. Connect via HP0D hostname
158 158  
159 -(((
160 -//**1.** Download the Helium Hotspot APP from the Apple or Google Play store.//
161 -)))
157 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
162 162  
163 -(((
164 -**//Note: the APP version needs to be greater than 3.11.//**
159 +PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
165 165  
166 -
167 -)))
161 +Web-UI via HP0D’s hostname.
168 168  
169 -(((
170 -//**2. **To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’//
171 171  
172 -
173 -)))
164 +Like: **//http:~/~/dragino-4ba54a//**
174 174  
175 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
166 + [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image005.png]]
176 176  
177 177  
178 -//**3. **Scan the QR Code you generated in the previous step.//
169 +1.
170 +11.
171 +111. Connect via Ethernet Port
179 179  
180 -[[image:1651828211026-220.png||height="405" width="191"]]
181 181  
174 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
182 182  
183 -(((
184 -//**4. **Onboarding your device//
185 -)))
186 186  
187 -(((
188 -Mobile APP will get info from the onboarding server. If the MAC address doesn’t appear, it means the network connection of the mobile to the onboarding server might have an issue.  
177 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
189 189  
190 -
191 -)))
179 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image006.png]]
192 192  
193 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
194 194  
195 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
196 196  
183 +1.
184 +11. Generate QR Code
197 197  
198 -**5. **//Check onboarding status where you can check from mobile~://
186 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
199 199  
200 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
188 +Note: After onboarding, this wallet will become owner of this hotspot.
201 201  
190 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
202 202  
203 -//You can also see the hotspot status in the below link~://
204 204  
205 -//https:~/~/explorer.helium.com/hotspots/**<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>**//
206 206  
207 -//Example~://
208 208  
195 +1.
196 +11. Onboarding Hotspot
197 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
209 209  
210 -**//Green Synced means hotspot works normally.//**
199 +Note: the APP version need to be greater than 3.11.
211 211  
212 -[[image:1651828427715-679.png||height="374" width="635"]]
213 213  
202 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
203 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
214 214  
215 -== **2.4 Set the Port Forwarding** ==
216 216  
206 +1. Scan the QR Code you generated in the previous step.
217 217  
218 -(((
219 -//Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.//
220 -)))
208 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
221 221  
222 -[[image:1651828514449-658.png]]
223 223  
224 -(((
225 -
226 -)))
211 +1. Onboarding your device
227 227  
228 -(((
229 -Note: Please refer to more detailed Settings
230 -)))
213 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
231 231  
232 -(((
233 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
234 -)))
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
235 235  
236 -(((
237 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
238 238  
239 -
240 -)))
218 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
241 241  
242 -= **3. Check the configuration of HP0D** =
243 243  
244 -== **3.1 LoRa frequency configuration** ==
245 245  
246 246  
247 -[[image:1651828687205-178.png||height="323" width="657"]]
223 +1. Check onboarding status
248 248  
225 +You can check from mobile:
249 249  
250 -== **3.2 Check the LoRaWAN Server Address** ==
227 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
251 251  
229 +You can also see the hotspot status in below link:
252 252  
253 -[[image:1651828703680-156.png||height="349" width="672"]]
231 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
254 254  
233 +Example:
255 255  
256 -== **3.3 Check Miner configuration** ==
235 +Green Synced means hotspot works normal.
257 257  
237 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
258 258  
259 -[[image:image-20220506181408-1.png||height="451" width="513"]]
260 260  
261 -(((
262 -//**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**//
263 263  
264 -
265 -)))
266 266  
267 -= **4. Installation of Antenna** =
268 268  
243 +1.
244 +11. Set the Port Forwarding
269 269  
270 -(((
271 -//HP0D uses Fiber Glass Antenna.//
272 -)))
273 273  
274 -[[image:1651832158606-882.png]]
247 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
275 275  
276 -(((
277 -
278 -)))
249 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
279 279  
280 -(((
281 -//The user needs to connect the antenna cable’s SMA connector to the HP03 and connect the N-Type connector to the antenna and install it as below~://
282 -)))
283 283  
284 -(((
285 -[[image:1651832205608-998.png||height="349" width="198"]]
252 +Note: Please refer to more detailed Settings
286 286  
287 -
288 -)))
254 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
289 289  
290 -= **5. SSH Access for Linux console** =
256 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
291 291  
292 292  
293 -(((
294 -**//IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))//**
295 -)))
296 296  
297 -(((
298 -//Port:  22//
299 -)))
300 300  
301 -(((
302 -//User Name:      (% style="color:green" %)**root**//
303 -)))
304 304  
305 -(((
306 -//Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**//
262 +1. Check the configuration of HP0D
263 +11. LoRa frequency configuration
307 307  
308 -
309 -)))
310 310  
311 -(((
312 -//After logging in, you will be in the Linux console and can enter commands as shown below.//
266 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
313 313  
314 -
315 -)))
268 +1.
269 +11. Check the LoRaWAN serveraddress.
316 316  
317 -[[image:1651832284160-991.png||height="171" width="729"]]
271 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
318 318  
319 319  
320 -= **6. How to change the Wireless function of HP0D** =
321 321  
322 -//The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.//
323 323  
324 324  
325 -== **6.1 Access the Linux console.** ==
326 326  
327 -//Follow the previous step of Step 5.//
328 328  
329 329  
330 -== **6.2 Install the package of network-manager** ==
331 331  
281 +1.
282 +11. Check Miner configuration
332 332  
333 -//Run commands~://
284 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
334 334  
335 -(% class="box infomessage" %)
336 -(((
337 - apt update
338 - apt install network-manager
339 -)))
286 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
340 340  
341 -[[image:image-20220507140730-1.png||height="402" width="728"]]
342 342  
343 343  
344 -== **6.3 Reboot the device** ==
345 345  
346 346  
347 -//Run command~://
292 +1. Installation of Antenna
348 348  
349 -(% class="box infomessage" %)
350 -(((
351 - reboot
352 -)))
294 +HP0D use Fiber Glass Antenna.
353 353  
354 -[[image:image-20220507140814-2.png]]
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
355 355  
298 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
356 356  
357 -== **6.4 Check the wireless type** ==
358 358  
301 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
359 359  
360 -//Run command~://
361 361  
362 -(% class="box infomessage" %)
363 -(((
364 - iw dev
365 -)))
366 366  
367 -[[image:image-20220507140941-3.png]]
368 368  
369 369  
370 -== **6.5 Connect the WiFi** ==
307 +1. SSH Access for Linux console
371 371  
309 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
372 372  
373 -//Run command~://
311 +Port:         22
374 374  
375 -(% class="box infomessage" %)
376 -(((
377 - nmtui
378 -)))
313 +User Name:      **root**
379 379  
380 -[[image:image-20220507140953-4.png]]
315 +Password:         **Randomly generated （found on device’s label ）**
381 381  
382 382  
383 -= **7. Trouble Shootings** =
318 +After logging in, you will be in the Linux console and can enter commands as shown below.
384 384  
385 -== **7.1 How to get a wallet address?** ==
320 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
386 386  
387 387  
388 -**//Download the helium Hotspots APP on the Apple or Google Play store to generate your own wallet.//**
389 389  
390 390  
391 -== **7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner** ==
325 +1. Trouble Shootings
326 +11. How to get a wallet address?
392 392  
328 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
393 393  
394 -(((
395 -//Users can log in to the HP0D, able to access other Web Pages except for the miner page.//
396 -)))
397 397  
398 -(((
399 -//If you first boot the device where you need to wait for 10 mins for the initialization connection to the Helium server.//
331 +1.
332 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
400 400  
401 -
402 -)))
403 403  
404 -== **7.3 Onboarding ~-~- Some parameters on the miner page show timeout** ==
335 +//User can login the HP0D, able to access other Web Pages except miner page//
405 405  
406 406  
407 -[[image:image-20220506182042-2.png||height="250" width="516"]]
338 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
408 408  
409 -[[image:1651832455372-647.png||height="224" width="520"]]
410 410  
341 +1.
342 +11. Onboarding ~-~- Some parameters in miner page show timeout
411 411  
412 -**//HP0D is establishing a connection to the Helium server and is not finished. And you might see above.//**
344 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
413 413  
414 -**//It might relate to the network which might be up to 10mins.//**
346 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
415 415  
348 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
416 416  
417 -== **7.4 Onboarding – Bad Gateway** ==
350 +//It might relate to the network where might up to 10mins//
418 418  
419 419  
420 -[[image:1651832583790-633.png]]
353 +1.
354 +11. Onboarding – Bad Gaterway
421 421  
356 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
422 422  
423 -//**This is caused by the process leading too long which just needs to refresh the page.**//
358 +//This is caused by the process leads too long which just need to refresh the page.//
424 424  
425 425  
426 -== **7.5 Onboarding ~-~- Why did QR Code generate aways fail?** ==
361 +1.
362 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
427 427  
364 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
428 428  
429 -[[image:image-20220506182424-3.png]]
366 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
430 430  
431 431  
432 -(((
433 -//**This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.**//
369 +1.
370 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
434 434  
435 -
436 -)))
372 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
437 437  
438 -== **7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual?** ==
374 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
439 439  
440 -[[image:1651832742262-209.png||height="297" width="365"]]
441 441  
377 +1.
378 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
442 442  
443 -(((
444 -//**Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.**//
380 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
445 445  
446 -
447 -)))
382 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
448 448  
449 -== **7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code** ==
450 450  
385 +1.
386 +11. Onboarding – MAC address is being refreshed after scan QR Code
451 451  
452 -[[image:1651832811038-780.png||height="462" width="216"]]
388 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
453 453  
454 454  
455 -(((
456 -//**If you see the MAC Address shows the ‘Unknown’ where is due to the provisioning error, please contact us to help you solve it.**//
391 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
457 457  
458 -
459 -)))
393 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
460 460  
461 -== 7.8 Onboarding – MAC address is being refreshed after scanning the QR Code ==
462 462  
463 463  
464 -(((
465 -//**After scanning the QR Code, Mobile APP will connect to the Helium onboarding server and provide the public key/ wallet address to the onboarding server. The server will return the match MAC address for this hotspot.**//
466 466  
467 -
468 -)))
398 +1.
399 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
469 469  
470 -(((
471 -//**If you don’t see the MAC address, make sure your mobile has a good internet connection.**//
472 -)))
401 +//This is caused by the server connection delay, which does not affect the normal use.//
473 473  
474 -[[image:1651832880009-473.png]]
403 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
475 475  
476 476  
477 -== //**7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’**// ==
406 +*
407 +*1. Mobile APP crash after scan the QR Code?
408 +* //Make sure you have input the correct Wallet address to generate QR Code.//
409 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
410 +* //Make sure your mobile app’s relevant permission are enabled.//
411 +* //Known: The Android 11 version may cause this kind of issue.//
478 478  
479 479  
480 -**//This is caused by the server connection delay, which does not affect the regular use.//**
414 +1.
415 +11. Why the frequency/region is not the same what I purchased?
481 481  
482 -[[image:1651832959907-357.png]]
417 +//Each HP0D is inspected and configured prior to shipping.//
483 483  
419 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
484 484  
485 -== **7.10 Mobile APP crash after scanning the QR Code?** ==
486 486  
422 +1.
423 +11. Can use the frequency to a region where is not support?
487 487  
488 -* //**Make sure you have input the correct Wallet address to generate QR Code.**//
489 -* //**Make sure your mobile app uses the same wallet address as the one to generate QR Code.**//
490 -* //**Make sure your mobile app’s relevant permission is enabled.**//
491 -* //**Known: The Android 11 version may cause this kind of issue.**//
425 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
492 492  
493 -
494 -== **7.11 Why the frequency/region is not the same as what I purchased?** ==
495 -
496 -
497 -(((
498 -//**Each HP0D is inspected and configured prior to shipping.**//
499 -)))
500 -
501 -(((
502 -//**If your HP0D Web-UI – Miner region is not the same as the shell labels, please contact our support team that will solve this issue for you.**//
503 -
504 -
505 -)))
506 -
507 -== **7.12 Can use the frequency to a region where is no support?** ==
508 -
509 -
510 -(((
511 -//**Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:**//
512 -)))
513 -
514 -(((
515 515  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
516 516  
517 -
518 -)))
519 519  
520 -== **7.13 Can change the frequency of the HP0D Miner?** ==
430 +1.
431 +11. Can change the frequency of the HP0D Miner?
521 521  
522 -
523 523  //We do not recommend doing this, it may damage your device//
524 524  
525 525  
526 -= **8. OTA Version Info** =
527 527  
528 -== **When does the OTA update happen?** ==
529 529  
530 530  
531 -**//HP0D will check OTA update on a) Every Booting. b) Every Night. Below is the OTA update version info//**
439 +1. Supports
532 532  
533 -== **# 2022/05/14** ==
534 534  
442 +//If you are experiencing issues and can’t solve, you can send mail to//
535 535  
536 -1. //Update to the latest miner version: miner-arm64_2022.05.13.0_GA//
537 -1. //Add postinst after auto-update//
538 -1. //Add Miner version mark.//
539 -1. //Add fast sync if miner GAP is large//
444 +[[//support@dragino.com//>>mailto:support@dragino.com]]
540 540  
446 +//With your question as detail as possible. We will reply and help you in the shortest.//
541 541  
542 -= **9. Supports** =
543 543  
544 -(((
545 -**//If you are experiencing issues and can’t solve them, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].//**
546 -)))
547 547  
548 -(((
549 -**//With your question as detailed as possible. We will reply and help you in the shortest.//**
550 550  
551 -
552 -)))
451 +1. Order Info
553 553  
554 -= **10. Order Info** =
555 555  
556 -(% style="color:#0000ff" %)**HP0D-XXX**
454 +**HP0D-XXX**
557 557  
558 -(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
456 +**XXX**: Frequency Band
559 559  
560 -* **AS923**: LoRaWAN AS923 band
561 -* **AU915**: LoRaWAN AU915 band
562 -* **EU868**: LoRaWAN EU868 band
563 -* **KR920**: LoRaWAN KR920 band
564 -* **US915**: LoRaWAN US915 band
565 -* **IN865**: LoRaWAN IN865 band
458 +* 868: For Bands: EU868,IN865
459 +* 915: For Bands: US915,AU915,AS923,KR920
566 566  
567 567  
568 -= **11. Manufacturer Info** =
569 569  
570 -(((
463 +1. Manufacturer Info
464 +
571 571  **Shenzhen Dragino Technology Development co. LTD**
572 -)))
573 573  
574 -(((
575 575  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
576 -)))
577 577  
578 -(((
579 -Longcheng Street, LongGang District; Shenzhen 518116, China
469 +LongCheng Street, LongGang District ; Shenzhen 518116,China
580 580  
581 581  
582 -
583 -)))
472 +1. FCC Warning
584 584  
585 -= 12. FCC Warning =
586 -
587 -(((
588 588  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
589 -)))
590 590  
591 -(((
592 592  ~-~- Reorient or relocate the receiving antenna.
593 -)))
594 594  
595 -(((
596 596  ~-~- Increase the separation between the equipment and receiver.
597 -)))
598 598  
599 -(((
600 600  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
601 -)))
602 602  
603 -(((
604 604  ~-~- Consult the dealer or an experienced radio/TV technician for help.
605 -)))
606 606  
607 -(((
484 +
608 608  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
609 -)))
610 610  
611 -(((
487 +
612 612  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
613 -)))
489 +
490 +
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