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Last modified by Xiaoling on 2024/10/21 15:44
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edited by Edwin Chen
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edited by Xiaoling
on 2022/05/06 10:39
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Summary

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Title
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1 -HP0D Full Hotspot for Helium
1 +HP0D
Author
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1 -XWiki.Edwin
1 +XWiki.Xiaoling
Content
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1 +
2 +
3 +
1 1  (% style="text-align:center" %)
2 -[[image:1651802206983-860.png||height="427" width="398"]]
5 +[[image:1651802206983-860.png||height="645" width="602"]]
3 3  
4 4  
5 -(((
8 +
9 +
6 6  **HP0D Full Hotspot for Helium User Manual**
7 7  
8 -
9 -)))
12 +[[image:1651802187690-980.png]]
10 10  
11 -**Table of Contents：**
14 +Document Version: 1.1
12 12  
13 -{{toc/}}
14 14  
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
15 15  
16 -= 1. Introduction =
17 17  
18 -== 1.1 What is HP0D ==
19 19  
20 -(((
21 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
22 -)))
23 23  
24 -(((
25 -HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
26 -)))
27 27  
28 -(((
29 -(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
30 -)))
29 +~1. Introduction
31 31  
32 -(((
33 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
34 -)))
31 + 1.1 What is HP0D
35 35  
36 -== 1.2 Specifications ==
33 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
37 37  
38 -**~ Hardware System:**
35 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
36 +
37 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
38 +
39 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
40 +
41 +
42 +1.2 Specifications
43 +
44 +**~ Hardware System:**
45 +
39 39   Linux Part:
40 40  
41 41  * Raspberry Pi 4
42 42  
43 -**~ Interface:**
50 +**~ Interface:**
44 44  
45 45  * 10M/100M RJ45 Ports x 1
46 46  * LoRaWAN Wireless
47 47  * Power Input: 12V 2A, DC
48 48  
49 -**~ Operating Condition:**
56 +**~ Operating Condition:**
50 50  
51 51  * Work Temperature: -20 ~~ 65°C
52 52  * Storage Temperature: -20 ~~ 65°C
53 53  * Power Input: 12V 2A, DC
54 54  
55 -== 1.3 Features ==
56 56  
63 +1.3 Features
64 +
57 57  * Open-Source Linux system
58 58  * RPi4 with 2G /4G or 8G RAM
59 59  * Managed by Web GUI, SSH via Internet
... ... @@ -69,440 +69,388 @@
69 69  * Include prepaid $40 onboarding cost and $10 location cost.
70 70  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
71 71  
72 -== 1.4 Label info and login name ==
73 73  
74 -[[image:1651803959860-394.png||height="500" width="375"]]
75 -**Label information:**
76 -**Device host name:**    (% class="mark" %)dragino-xxxxxx
77 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
78 -**Miner animal name**: xxx-xxx-xxx
79 -**Miner address**:       112xxxxxx
80 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
81 -**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
82 -**SN**:  device serial number.
81 +1.4 Label info and login name
83 83  
84 -= 2. Quick Start & Onboarding =
85 85  
86 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
84 +(% style="text-align:center" %)
85 +[[image:1651803959860-394.png||height="653" width="490"]]
87 87  
88 -== 2.1  Connect HP0D Web UI ==
89 89  
90 -=== 2.1.1 via HP0D’s Access Point ===
91 91  
92 -At the first boot of HP0D, it will auto generate a Wi-Fi network
89 +**~ Label information:**
93 93  
94 -[[image:1651804327535-321.png||height="325" width="199"]]
95 95  
96 -(% class="box infomessage" %)
97 -(((
98 - called  : **//HPD-dragino-xxxxxx//**
99 -)))
92 +**~ Device host name//~://**// dragino-xxxxxx//
100 100  
101 -(% class="box infomessage" %)
102 -(((
103 - with password:  **//dragino+dragino//**
104 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
105 -)))
94 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
106 106  
107 -[[image:1651804397792-591.png||height="386" width="733"]]
96 +**// Miner animal name//**//: xxx-xxx-xxx//
108 108  
98 +**// Miner address//**//:          112xxxxxx//
109 109  
110 -=== 2.1.2 Connect via HP0D hostname ===
100 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
111 111  
112 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
102 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
113 113  
114 -Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
104 +**~ SN**//:  device serial number.//
115 115  
106 +
107 +2. Quick Start & Onboarding
108 +
109 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
110 +
111 + 2.1  Connect HP0D Web UI
112 +
113 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
114 +
115 + At the first boot of HP0D, it will auto generate a Wi-Fi network
116 +
117 +
118 + called           : **//HPD-dragino-xxxxxx//**
119 +
120 + with password:  **//dragino+dragino//**
121 +
122 +
123 +
124 + You can use a PC to connect to this Wi-Fi network. The PC will
125 +
126 + get an IP address 10.130.1.xxx and the HP0D has the default
127 +
128 + IP 10.130.1.1
129 +
130 +
131 +(% style="text-align:center" %)
132 +[[image:1651804397792-591.png]]
133 +
134 +
135 +
136 +
137 +2.1.2 Connect via HP0D hostname
138 +
139 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
140 +
141 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
142 +
143 + Web-UI via HP0D’s hostname.
144 +
145 +
146 + Like: __ **//http:~/~/dragino-4ba54a//**__
147 +
148 +
149 +(% style="text-align:center" %)
116 116  [[image:1651804629009-699.png]]
117 117  
118 -=== 2.1.3 Connect via Ethernet Port ===
119 119  
153 +2.1.3 Connect via Ethernet Port
154 +
120 120  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
121 121  
122 122  
123 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
158 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
159 +
160 +(% style="text-align:center" %)
124 124  [[image:1651804782523-623.png]]
125 125  
126 -== 2.2 Generate QR Code ==
127 127  
128 -(((
164 +
165 +1.
166 +11. Generate QR Code
167 +
129 129  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
130 -)))
131 131  
132 -(((
133 133  Note: After onboarding, this wallet will become owner of this hotspot.
134 -)))
135 135  
136 -[[image:image-20220506140312-1.png||height="435" width="438"]]
172 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
137 137  
138 -== 2.3 Onboarding Hotspot ==
139 139  
140 -(((
141 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
142 -)))
143 143  
144 -(((
176 +
177 +1.
178 +11. Onboarding Hotspot
179 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
180 +
145 145  Note: the APP version need to be greater than 3.11.
146 -)))
147 147  
148 -(((
149 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
150 -)))
151 151  
152 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
184 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
185 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
153 153  
154 -3. Scan the QR Code you generated in the previous step.
187 +1. Scan the QR Code you generated in the previous step.
155 155  
156 -[[image:1651828211026-220.png||height="405" width="191"]]
189 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
157 157  
158 -(((
159 -4. Onboarding your device
160 -)))
161 161  
162 -(((
163 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
164 -)))
192 +1. Onboarding your device
165 165  
166 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
194 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
167 167  
168 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
169 169  
170 -5. Check onboarding status
171 171  
199 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
200 +
201 +
202 +
203 +
204 +1. Check onboarding status
205 +
172 172  You can check from mobile:
173 173  
174 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
208 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
175 175  
176 176  You can also see the hotspot status in below link:
177 177  
178 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
212 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
179 179  
180 180  Example:
181 181  
182 182  Green Synced means hotspot works normal.
183 183  
184 -[[image:1651828427715-679.png||height="374" width="635"]]
218 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
185 185  
186 -== 2.4 Set the Port Forwarding ==
187 187  
188 -(((
189 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
190 -)))
191 191  
192 -[[image:1651828514449-658.png]]
193 193  
194 -(((
195 -
196 -)))
197 197  
198 -(((
224 +1.
225 +11. Set the Port Forwarding
226 +
227 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
228 +
229 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
230 +
231 +
199 199  Note: Please refer to more detailed Settings
200 -)))
201 201  
202 -(((
203 203  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
204 -)))
205 205  
206 -(((
207 207  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
208 -)))
209 209  
210 -= 3. Check the configuration of HP0D =
211 211  
212 -== 3.1 LoRa frequency configuration ==
213 213  
214 -[[image:1651828687205-178.png||height="323" width="657"]]
215 215  
216 -== 3.2 Check the LoRaWAN serveraddress ==
217 217  
218 -[[image:1651828703680-156.png||height="349" width="672"]]
242 +1. Check the configuration of HP0D
243 +11. LoRa frequency configuration
219 219  
220 -== 3.3 Check Miner configuration ==
245 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
221 221  
222 -[[image:image-20220506181408-1.png||height="451" width="513"]]
247 +1.
248 +11. Check the LoRaWAN serveraddress.
223 223  
224 -(((
225 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
226 -)))
250 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
227 227  
228 -= 4. Installation of Antenna =
229 229  
230 -(((
231 -HP0D use Fiber Glass Antenna.
232 -)))
233 233  
234 -[[image:1651832158606-882.png]]
235 235  
236 -(((
237 -
238 -)))
239 239  
240 -(((
241 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
242 -)))
243 243  
244 -(((
245 -[[image:1651832205608-998.png||height="349" width="198"]]
246 -)))
247 247  
248 -= 5. SSH Access for Linux console =
249 249  
250 -(((
251 -IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))
252 -)))
253 253  
254 -(((
255 -Port:         22
256 -)))
260 +1.
261 +11. Check Miner configuration
257 257  
258 -(((
259 -User Name:      (% style="color:green" %)**root**
260 -)))
263 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
261 261  
262 -(((
263 -Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**
264 -)))
265 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
265 265  
266 -(((
267 -After logging in, you will be in the Linux console and can enter commands as shown below.
268 -)))
269 269  
270 -[[image:1651832284160-991.png||height="171" width="729"]]
271 271  
272 -= **6. How to change the Wireless function of HP0D** =
273 273  
274 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
275 275  
276 -== **6.1 Access the Linux console.** ==
271 +1. Installation of Antenna
277 277  
278 -Follow the previous step of Step 5.
273 +HP0D use Fiber Glass Antenna.
279 279  
280 -== 6.2 Install the package of network-manager ==
275 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
281 281  
282 -Run commands:
277 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
283 283  
284 -(% class="box infomessage" %)
285 -(((
286 - apt update
287 - apt install network-manager
288 -)))
289 289  
290 -[[image:image-20220507140730-1.png||height="402" width="728"]]
280 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
291 291  
292 -== 6.3 Reboot the device ==
293 293  
294 -Run command:
295 295  
296 -(% class="box infomessage" %)
297 -(((
298 - reboot
299 -)))
300 300  
301 -[[image:image-20220507140814-2.png]]
302 302  
303 -== 6.4 Check the wireless type ==
286 +1. SSH Access for Linux console
304 304  
305 -Run command:
288 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
306 306  
307 -(% class="box infomessage" %)
308 -(((
309 - iw dev
310 -)))
290 +Port:         22
311 311  
312 -[[image:image-20220507140941-3.png]]
292 +User Name:      **root**
313 313  
314 -== 6.5 Connect the WiFi ==
294 +Password:         **Randomly generated （found on device’s label ）**
315 315  
316 -Run command:
317 317  
318 -(% class="box infomessage" %)
319 -(((
320 - nmtui
321 -)))
297 +After logging in, you will be in the Linux console and can enter commands as shown below.
322 322  
323 -[[image:image-20220507140953-4.png]]
299 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
324 324  
325 -= 7. Trouble Shootings =
326 326  
327 -== 7.1 How to get a wallet address? ==
328 328  
329 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
330 330  
331 -== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner ==
304 +1. Trouble Shootings
305 +11. How to get a wallet address?
332 332  
333 -(((
334 -User can login the HP0D, able to access other Web Pages except miner page.
335 -)))
307 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
336 336  
337 -(((
338 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
339 -)))
340 340  
341 -== 7.3 Onboarding ~-~- Some parameters in miner page show timeout ==
310 +1.
311 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
342 342  
343 -[[image:image-20220506182042-2.png||height="250" width="516"]]
313 +//User can login the HP0D, able to access other Web Pages except miner page//
344 344  
345 -[[image:1651832455372-647.png||height="224" width="520"]]
346 346  
347 -HP0D is establish connection to Helium server and not finished. And you might see above.
316 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
348 348  
349 -It might relate to the network where might up to 10mins.
350 350  
351 -== 7.4 Onboarding – Bad Gaterway ==
319 +1.
320 +11. Onboarding ~-~- Some parameters in miner page show timeout
352 352  
353 -[[image:1651832583790-633.png]]
322 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
354 354  
355 -This is caused by the process leads too long which just need to refresh the page.
324 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
356 356  
357 -== 7.5 Onboarding ~-~- Why did QR Code generate is aways fail? ==
326 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
358 358  
359 -[[image:image-20220506182424-3.png]]
328 +//It might relate to the network where might up to 10mins//
360 360  
361 -(((
362 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
363 -)))
364 364  
365 -== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ==
331 +1.
332 +11. Onboarding – Bad Gaterway
366 366  
367 -[[image:1651832742262-209.png||height="297" width="365"]]
334 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
368 368  
369 -(((
336 +//This is caused by the process leads too long which just need to refresh the page.//
337 +
338 +
339 +1.
340 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
341 +
342 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
343 +
344 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
345 +
346 +
347 +1.
348 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
349 +
350 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
351 +
370 370  Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
371 -)))
372 372  
373 -== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ==
374 374  
375 -[[image:1651832811038-780.png||height="462" width="216"]]
355 +1.
356 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
376 376  
377 -(((
378 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
379 -)))
358 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
380 380  
381 -== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ==
360 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
382 382  
383 -(((
384 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
385 -)))
386 386  
387 -(((
388 -If you don’t see MAC address, make sure your mobile has good internet connection.
389 -)))
363 +1.
364 +11. Onboarding – MAC address is being refreshed after scan QR Code
390 390  
391 -[[image:1651832880009-473.png]]
366 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
392 392  
393 -== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ==
394 394  
395 -This is caused by the server connection delay, which does not affect the normal use.
369 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
396 396  
397 -[[image:1651832959907-357.png]]
371 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
398 398  
399 -== 7.10 Mobile APP crash after scan the QR Code? ==
400 400  
401 -* Make sure you have input the correct Wallet address to generate QR Code.
402 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
403 -* Make sure your mobile app’s relevant permission are enabled.
404 -* Known: The Android 11 version may cause this kind of issue.
405 405  
406 -== 7.11 Why the frequency/region is not the same what I purchased? ==
407 407  
408 -(((
409 -Each HP0D is inspected and configured prior to shipping.
410 -)))
376 +1.
377 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
411 411  
412 -(((
413 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
414 -)))
379 +//This is caused by the server connection delay, which does not affect the normal use.//
415 415  
416 -== 7.12 Can use the frequency to a region where is not support? ==
381 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
417 417  
418 -(((
419 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
420 -)))
421 421  
422 -(((
384 +*
385 +*1. Mobile APP crash after scan the QR Code?
386 +* //Make sure you have input the correct Wallet address to generate QR Code.//
387 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
388 +* //Make sure your mobile app’s relevant permission are enabled.//
389 +* //Known: The Android 11 version may cause this kind of issue.//
390 +
391 +1.
392 +11. Why the frequency/region is not the same what I purchased?
393 +
394 +//Each HP0D is inspected and configured prior to shipping.//
395 +
396 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
397 +
398 +
399 +1.
400 +11. Can use the frequency to a region where is not support?
401 +
402 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
403 +
423 423  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
424 -)))
425 425  
426 -== 7.13 Can change the frequency of the HP0D Miner? ==
427 427  
428 -We do not recommend doing this, it may damage your device
407 +1.
408 +11. Can change the frequency of the HP0D Miner?
429 429  
410 +//We do not recommend doing this, it may damage your device//
430 430  
431 -= 8. OTA Version Info =
432 432  
433 -== # 2022/05/14 ==
434 434  
435 -1. Update to the latest miner version: miner-arm64_2022.05.13.0_GA
436 -1. Add postinst after auto-update
437 -1. Add Miner version mark.
438 -1. Add fast sync if miner GAP is large
439 439  
440 440  
441 -= 9. Supports =
416 +1. Supports
442 442  
443 -(((
444 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
445 -)))
418 +//If you are experiencing issues and can’t solve, you can send mail to//
446 446  
447 -(((
448 -With your question as detail as possible. We will reply and help you in the shortest.
420 +[[//support@dragino.com//>>mailto:support@dragino.com]]
449 449  
450 -
451 -)))
422 +//With your question as detail as possible. We will reply and help you in the shortest.//
452 452  
453 -= 10. Order Info =
454 454  
455 -(% style="color:#0000ff" %)**HP0D-XXX**
456 456  
457 -(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
458 458  
427 +1. Order Info
428 +
429 +**HP0D-XXX**
430 +
431 +**XXX**: Frequency Band
432 +
459 459  * 868: For Bands: EU868,IN865
460 460  * 915: For Bands: US915,AU915,AS923,KR920
461 461  
462 462  
463 -= 11. Manufacturer Info =
437 +1. Manufacturer Info
464 464  
465 -(((
466 466  **Shenzhen Dragino Technology Development co. LTD**
467 -)))
468 468  
469 -(((
470 470  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
471 -)))
472 472  
473 -(((
474 474  LongCheng Street, LongGang District ; Shenzhen 518116,China
475 475  
476 476  
477 -
478 -)))
446 +1. FCC Warning
479 479  
480 -= 12. FCC Warning =
481 -
482 -(((
483 483  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
484 -)))
485 485  
486 -(((
487 487  ~-~- Reorient or relocate the receiving antenna.
488 -)))
489 489  
490 -(((
491 491  ~-~- Increase the separation between the equipment and receiver.
492 -)))
493 493  
494 -(((
495 495  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
496 -)))
497 497  
498 -(((
499 499  ~-~- Consult the dealer or an experienced radio/TV technician for help.
500 -)))
501 501  
502 -(((
458 +
503 503  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
504 -)))
505 505  
506 -(((
461 +
507 507  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
508 -)))
463 +
464 +
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