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1 -HP0D Full Hotspot for Helium
1 +HP0D
Content
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1 1  
2 2  
3 +
3 3  (% style="text-align:center" %)
4 4  [[image:1651802206983-860.png||height="645" width="602"]]
5 5  
6 6  
7 -(((
8 +
9 +
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
12 +[[image:1651802187690-980.png]]
11 11  
12 - **Contents:**
14 +Document Version: 1.1
13 13  
14 -{{toc/}}
15 15  
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
16 16  
17 -= 1. Introduction =
18 18  
19 -== 1.1 What is HP0D ==
20 20  
21 -(((
22 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
23 -)))
24 24  
25 -(((
26 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
27 -)))
28 +~1. Introduction
28 28  
29 -(((
30 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
31 -)))
30 + 1.1 What is HP0D
32 32  
33 -(((
34 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
35 -)))
32 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
36 36  
37 -== 1.2 Specifications ==
34 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
38 38  
39 -**~ Hardware System:**
36 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
37 +
38 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
39 +
40 +
41 +1.2 Specifications
42 +
43 +**~ Hardware System:**
44 +
40 40   Linux Part:
41 41  
42 42  * Raspberry Pi 4
43 43  
44 -**~ Interface:**
49 +**~ Interface:**
45 45  
46 46  * 10M/100M RJ45 Ports x 1
47 47  * LoRaWAN Wireless
48 48  * Power Input: 12V 2A, DC
49 49  
50 -**~ Operating Condition:**
55 +**~ Operating Condition:**
51 51  
52 52  * Work Temperature: -20 ~~ 65°C
53 53  * Storage Temperature: -20 ~~ 65°C
54 54  * Power Input: 12V 2A, DC
55 55  
56 -== 1.3 Features ==
61 +1.3 Features
57 57  
58 58  * Open-Source Linux system
59 59  * RPi4 with 2G /4G or 8G RAM
... ... @@ -70,372 +70,354 @@
70 70  * Include prepaid $40 onboarding cost and $10 location cost.
71 71  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
72 72  
73 -== 1.4 Label info and login name ==
78 +1.4 Label info and login name
74 74  
75 -[[image:1651803959860-394.png||height="500" width="375"]]
76 -**Label information:**
77 -**Device host name:**    (% class="mark" %)dragino-xxxxxx
78 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
79 -**Miner animal name**: xxx-xxx-xxx
80 -**Miner address**:       112xxxxxx
81 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
82 -**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
83 -**SN**:  device serial number.
84 84  
85 -= 2. Quick Start & Onboarding =
81 +(% style="text-align:center" %)
82 +[[image:1651803959860-394.png||height="653" width="490"]]
86 86  
87 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
88 88  
89 -== 2.1  Connect HP0D Web UI ==
90 90  
91 -=== 2.1.1 via HP0D’s Access Point ===
86 +**~ Label information:**
92 92  
93 -At the first boot of HP0D, it will auto generate a Wi-Fi network
94 94  
95 -[[image:1651804327535-321.png||height="325" width="199"]]
89 +**~ Device host name//~://**//      dragino-xxxxxx//
96 96  
97 -(% class="box infomessage" %)
98 - called           : **//HPD-dragino-xxxxxx//**
91 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
99 99  
100 -(% class="box infomessage" %)
101 - with password:  **//dragino+dragino//**
102 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
93 +**// Miner animal name//**//: xxx-xxx-xxx//
103 103  
104 -[[image:1651804397792-591.png||height="386" width="733"]]
95 +**// Miner address//**//:          112xxxxxx//
105 105  
97 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
106 106  
107 -=== 2.1.2 Connect via HP0D hostname ===
99 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
108 108  
109 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
101 +**~ SN**//:  device serial number.//
110 110  
111 -Like: __**//http:~/~/dragino-4ba54a//**__
112 112  
104 +2. Quick Start & Onboarding
105 +
106 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
107 +
108 + 2.1  Connect HP0D Web UI
109 +
110 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
111 +
112 + At the first boot of HP0D, it will auto generate a Wi-Fi network
113 +
114 +
115 + called           : **//HPD-dragino-xxxxxx//**
116 +
117 + with password:  **//dragino+dragino//**
118 +
119 +
120 +
121 + You can use a PC to connect to this Wi-Fi network. The PC will
122 +
123 + get an IP address 10.130.1.xxx and the HP0D has the default
124 +
125 + IP 10.130.1.1
126 +
127 +
128 +(% style="text-align:center" %)
129 +[[image:1651804397792-591.png]]
130 +
131 +
132 +
133 +
134 +2.1.2 Connect via HP0D hostname
135 +
136 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
137 +
138 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
139 +
140 + Web-UI via HP0D’s hostname.
141 +
142 +
143 + Like: __**//http:~/~/dragino-4ba54a//**__
144 +
145 +
146 +(% style="text-align:center" %)
113 113  [[image:1651804629009-699.png]]
114 114  
115 -=== 2.1.3 Connect via Ethernet Port ===
116 116  
150 +2.1.3 Connect via Ethernet Port
151 +
117 117  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
118 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
153 +
154 +
155 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
156 +
157 +(% style="text-align:center" %)
119 119  [[image:1651804782523-623.png]]
120 120  
121 -== 2.2 Generate QR Code ==
122 122  
123 -(((
161 +
162 +1.
163 +11. Generate QR Code
164 +
124 124  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
125 -)))
126 126  
127 -(((
128 128  Note: After onboarding, this wallet will become owner of this hotspot.
129 -)))
130 130  
131 -[[image:image-20220506140312-1.png||height="435" width="438"]]
169 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
132 132  
133 133  
134 -== 2.3 Onboarding Hotspot ==
135 135  
136 -(((
137 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
138 -)))
139 139  
140 -(((
174 +1.
175 +11. Onboarding Hotspot
176 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
177 +
141 141  Note: the APP version need to be greater than 3.11.
142 -)))
143 143  
144 -(((
145 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
146 -)))
147 147  
148 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
181 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
149 149  
150 -3. Scan the QR Code you generated in the previous step.
184 +1. Scan the QR Code you generated in the previous step.
151 151  
152 -[[image:1651828211026-220.png||height="405" width="191"]]
186 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
153 153  
154 -(((
155 -4. Onboarding your device
156 -)))
157 157  
158 -(((
159 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
160 -)))
189 +1. Onboarding your device
161 161  
162 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
191 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
163 163  
164 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
193 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
165 165  
166 -5. Check onboarding status
167 167  
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
197 +
198 +
199 +
200 +
201 +1. Check onboarding status
202 +
168 168  You can check from mobile:
169 169  
170 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
205 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
171 171  
172 172  You can also see the hotspot status in below link:
173 173  
174 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
209 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
175 175  
176 176  Example:
177 177  
178 178  Green Synced means hotspot works normal.
179 179  
180 -[[image:1651828427715-679.png||height="374" width="635"]]
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
181 181  
182 182  
183 -== 2.4 Set the Port Forwarding ==
184 184  
185 -(((
186 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
187 -)))
188 188  
189 -[[image:1651828514449-658.png]]
190 190  
191 -(((
192 -
193 -)))
221 +1.
222 +11. Set the Port Forwarding
194 194  
195 -(((
224 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
225 +
226 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
227 +
228 +
196 196  Note: Please refer to more detailed Settings
197 -)))
198 198  
199 -(((
200 200  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
201 -)))
202 202  
203 -(((
204 204  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
205 -)))
206 206  
207 -= 3. Check the configuration of HP0D =
208 208  
209 -== 3.1 LoRa frequency configuration ==
210 210  
211 -[[image:1651828687205-178.png||height="323" width="657"]]
212 212  
213 -== 3.2 Check the LoRaWAN serveraddress ==
214 214  
215 -[[image:1651828703680-156.png||height="349" width="672"]]
239 +1. Check the configuration of HP0D
240 +11. LoRa frequency configuration
216 216  
217 -== 3.3 Check Miner configuration ==
242 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
218 218  
219 -[[image:image-20220506181408-1.png||height="451" width="513"]]
244 +1.
245 +11. Check the LoRaWAN serveraddress.
220 220  
221 -(((
222 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
223 -)))
247 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
224 224  
225 -= 4. Installation of Antenna =
226 226  
227 -(((
228 -HP0D use Fiber Glass Antenna.
229 -)))
230 230  
231 -[[image:1651832158606-882.png]]
232 232  
233 -(((
234 -
235 -)))
236 236  
237 -(((
253 +
254 +
255 +
256 +
257 +1.
258 +11. Check Miner configuration
259 +
260 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
261 +
262 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
263 +
264 +
265 +
266 +
267 +
268 +1. Installation of Antenna
269 +
270 +HP0D use Fiber Glass Antenna.
271 +
272 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
273 +
238 238  User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
239 -)))
240 240  
241 -(((
242 -[[image:1651832205608-998.png||height="349" width="198"]]
243 -)))
244 244  
245 -= 5. SSH Access for Linux console =
277 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
246 246  
247 -(((
279 +
280 +
281 +
282 +
283 +1. SSH Access for Linux console
284 +
248 248  IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
249 -)))
250 250  
251 -(((
252 252  Port:         22
253 -)))
254 254  
255 -(((
256 256  User Name:      **root**
257 -)))
258 258  
259 -(((
260 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
261 -)))
291 +Password:         **Randomly generated （found on device’s label ）**
262 262  
263 -(((
293 +
264 264  After logging in, you will be in the Linux console and can enter commands as shown below.
265 -)))
266 266  
267 -[[image:1651832284160-991.png||height="171" width="729"]]
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
268 268  
269 -= **6. How to change the Wireless function of HP0D** =
270 270  
271 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
272 272  
273 -== **6.1 Access the Linux console.** ==
274 274  
275 -Follow the previous step of Step 5.
301 +1. Trouble Shootings
302 +11. How to get a wallet address?
276 276  
277 -== 6.2 Install the package of network-manager ==
304 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
278 278  
279 -Run commands:
280 280  
281 -(% class="box infomessage" %)
282 -(((
283 - apt update
284 - apt install network-manager
285 -)))
307 +1.
308 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
286 286  
287 -[[image:image-20220507140730-1.png||height="402" width="728"]]
310 +//User can login the HP0D, able to access other Web Pages except miner page//
288 288  
289 -== 6.3 Reboot the device ==
290 290  
291 -Run command:
313 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
292 292  
293 -(% class="box infomessage" %)
294 -(((
295 - reboot
296 -)))
297 297  
298 -[[image:image-20220507140814-2.png]]
316 +1.
317 +11. Onboarding ~-~- Some parameters in miner page show timeout
299 299  
300 -== 6.4 Check the wireless type ==
319 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
301 301  
302 -Run command:
321 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
303 303  
304 -(% class="box infomessage" %)
305 -(((
306 - iw dev
307 -)))
323 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
308 308  
309 -[[image:image-20220507140941-3.png]]
325 +//It might relate to the network where might up to 10mins//
310 310  
311 -== 6.5 Connect the WiFi ==
312 312  
313 -Run command:
328 +1.
329 +11. Onboarding – Bad Gaterway
314 314  
315 -(% class="box infomessage" %)
316 -(((
317 - nmtui
318 -)))
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
319 319  
320 -[[image:image-20220507140953-4.png]]
333 +//This is caused by the process leads too long which just need to refresh the page.//
321 321  
322 -= 7. Trouble Shootings =
323 323  
324 -== 7.1 How to get a wallet address? ==
336 +1.
337 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
325 325  
326 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
327 327  
328 -== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner ==
341 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
329 329  
330 -(((
331 -User can login the HP0D, able to access other Web Pages except miner page.
332 -)))
333 333  
334 -(((
335 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
336 -)))
344 +1.
345 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
337 337  
338 -== 7.3 Onboarding ~-~- Some parameters in miner page show timeout ==
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
339 339  
340 -[[image:image-20220506182042-2.png||height="250" width="516"]]
349 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
341 341  
342 -[[image:1651832455372-647.png||height="224" width="520"]]
343 343  
344 -HP0D is establish connection to Helium server and not finished. And you might see above.
352 +1.
353 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
345 345  
346 -It might relate to the network where might up to 10mins.
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
347 347  
348 -== 7.4 Onboarding – Bad Gaterway ==
357 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
349 349  
350 -[[image:1651832583790-633.png]]
351 351  
352 -This is caused by the process leads too long which just need to refresh the page.
360 +1.
361 +11. Onboarding – MAC address is being refreshed after scan QR Code
353 353  
354 -== 7.5 Onboarding ~-~- Why did QR Code generate is aways fail? ==
363 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
355 355  
356 -[[image:image-20220506182424-3.png]]
357 357  
358 -(((
359 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
360 -)))
366 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
361 361  
362 -== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ==
368 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
363 363  
364 -[[image:1651832742262-209.png||height="297" width="365"]]
365 365  
366 -(((
367 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
368 -)))
369 369  
370 -== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ==
371 371  
372 -[[image:1651832811038-780.png||height="462" width="216"]]
373 +1.
374 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
373 373  
374 -(((
375 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
376 -)))
376 +//This is caused by the server connection delay, which does not affect the normal use.//
377 377  
378 -== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ==
378 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
379 379  
380 -(((
381 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
382 -)))
383 383  
384 -(((
385 -If you don’t see MAC address, make sure your mobile has good internet connection.
386 -)))
381 +*
382 +*1. Mobile APP crash after scan the QR Code?
383 +* //Make sure you have input the correct Wallet address to generate QR Code.//
384 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 +* //Make sure your mobile app’s relevant permission are enabled.//
386 +* //Known: The Android 11 version may cause this kind of issue.//
387 387  
388 -[[image:1651832880009-473.png]]
388 +1.
389 +11. Why the frequency/region is not the same what I purchased?
389 389  
390 -== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ==
391 +//Each HP0D is inspected and configured prior to shipping.//
391 391  
392 -This is caused by the server connection delay, which does not affect the normal use.
393 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
393 393  
394 -[[image:1651832959907-357.png]]
395 395  
396 -== 7.10 Mobile APP crash after scan the QR Code? ==
396 +1.
397 +11. Can use the frequency to a region where is not support?
397 397  
398 -* Make sure you have input the correct Wallet address to generate QR Code.
399 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
400 -* Make sure your mobile app’s relevant permission are enabled.
401 -* Known: The Android 11 version may cause this kind of issue.
399 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
402 402  
403 -== 7.11 Why the frequency/region is not the same what I purchased? ==
401 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
404 404  
405 -(((
406 -Each HP0D is inspected and configured prior to shipping.
407 -)))
408 408  
409 -(((
410 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
411 -)))
404 +1.
405 +11. Can change the frequency of the HP0D Miner?
412 412  
413 -== 7.12 Can use the frequency to a region where is not support? ==
407 +//We do not recommend doing this, it may damage your device//
414 414  
415 -(((
416 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
417 -)))
418 418  
419 -(((
420 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
421 -)))
422 422  
423 -== 7.13 Can change the frequency of the HP0D Miner? ==
424 424  
425 -We do not recommend doing this, it may damage your device
426 426  
427 -= 8. Supports =
413 +1. Supports
428 428  
429 -(((
430 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
431 -)))
415 +//If you are experiencing issues and can’t solve, you can send mail to//
432 432  
433 -(((
434 -With your question as detail as possible. We will reply and help you in the shortest.
435 -)))
417 +[[//support@dragino.com//>>mailto:support@dragino.com]]
436 436  
437 -= 9. Order Info =
419 +//With your question as detail as possible. We will reply and help you in the shortest.//
438 438  
421 +
422 +
423 +
424 +1. Order Info
425 +
439 439  **HP0D-XXX**
440 440  
441 441  **XXX**: Frequency Band
... ... @@ -443,46 +443,31 @@
443 443  * 868: For Bands: EU868,IN865
444 444  * 915: For Bands: US915,AU915,AS923,KR920
445 445  
446 -= 10. Manufacturer Info =
433 +1. Manufacturer Info
447 447  
448 -(((
449 449  **Shenzhen Dragino Technology Development co. LTD**
450 -)))
451 451  
452 -(((
453 453  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
454 -)))
455 455  
456 -(((
457 457  LongCheng Street, LongGang District ; Shenzhen 518116,China
458 -)))
459 459  
460 -= 11. FCC Warning =
461 461  
462 -(((
442 +1. FCC Warning
443 +
463 463  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
464 -)))
465 465  
466 -(((
467 467  ~-~- Reorient or relocate the receiving antenna.
468 -)))
469 469  
470 -(((
471 471  ~-~- Increase the separation between the equipment and receiver.
472 -)))
473 473  
474 -(((
475 475  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
476 -)))
477 477  
478 -(((
479 479  ~-~- Consult the dealer or an experienced radio/TV technician for help.
480 -)))
481 481  
482 -(((
454 +
483 483  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
484 -)))
485 485  
486 -(((
457 +
487 487  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
488 -)))
459 +
460 +
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