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1 -HP0D Full Hotspot for Helium
1 +HP0D
Content
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1 1  
2 2  
3 +
3 3  (% style="text-align:center" %)
4 4  [[image:1651802206983-860.png||height="645" width="602"]]
5 5  
6 6  
7 -(((
8 +
9 +
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
12 +[[image:1651802187690-980.png]]
11 11  
14 +Document Version: 1.1
12 12  
13 13  
14 -{{toc/}}
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
15 15  
16 16  
17 -==== 1. Introduction ====
18 18  
19 -===== 1.1 What is HP0D =====
20 20  
21 -(((
22 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
23 -)))
28 +~1. Introduction
24 24  
25 -(((
26 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
27 -)))
30 + 1.1 What is HP0D
28 28  
29 -(((
30 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
31 -)))
32 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
32 32  
33 -(((
34 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
35 -)))
34 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
36 36  
36 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
37 37  
38 -===== 1.2 Specifications =====
38 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
39 39  
40 -**~ Hardware System:**
40 +
41 +1.2 Specifications
42 +
43 +**~ Hardware System:**
44 +
41 41   Linux Part:
42 42  
43 43  * Raspberry Pi 4
44 44  
45 -**~ Interface:**
49 +**~ Interface:**
46 46  
47 47  * 10M/100M RJ45 Ports x 1
48 48  * LoRaWAN Wireless
49 49  * Power Input: 12V 2A, DC
50 50  
51 -**~ Operating Condition:**
55 +**~ Operating Condition:**
52 52  
53 53  * Work Temperature: -20 ~~ 65°C
54 54  * Storage Temperature: -20 ~~ 65°C
55 55  * Power Input: 12V 2A, DC
56 56  
57 -===== 1.3 Features =====
61 +1.3 Features
58 58  
59 59  * Open-Source Linux system
60 60  * RPi4 with 2G /4G or 8G RAM
... ... @@ -71,402 +71,354 @@
71 71  * Include prepaid $40 onboarding cost and $10 location cost.
72 72  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
73 73  
74 -===== 1.4 Label info and login name =====
78 +1.4 Label info and login name
75 75  
76 -[[image:1651803959860-394.png||height="500" width="375"]]
77 -**Label information:**
78 -**Device host name:**    (% class="mark" %)dragino-xxxxxx
79 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
80 -**Miner animal name**: xxx-xxx-xxx
81 -**Miner address**:       112xxxxxx
82 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
83 -**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
84 -**SN**:  device serial number.
85 85  
86 -==== 2. Quick Start & Onboarding ====
81 +(% style="text-align:center" %)
82 +[[image:1651803959860-394.png||height="653" width="490"]]
87 87  
88 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
89 89  
90 90  
91 -===== 2.1  Connect HP0D Web UI =====
86 +**~ Label information:**
92 92  
93 -====== 2.1.1 via HP0D’s Access Point. ======
94 94  
95 -At the first boot of HP0D, it will auto generate a Wi-Fi network
89 +**~ Device host name//~://**//      dragino-xxxxxx//
96 96  
97 -[[image:1651804327535-321.png||height="325" width="199"]]
91 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
98 98  
99 -(% class="box infomessage" %)
100 - called           : **//HPD-dragino-xxxxxx//**
93 +**// Miner animal name//**//: xxx-xxx-xxx//
101 101  
102 -(% class="box infomessage" %)
103 - with password:  **//dragino+dragino//**
104 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
95 +**// Miner address//**//:          112xxxxxx//
105 105  
106 -[[image:1651804397792-591.png||height="402" width="763"]]
97 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
107 107  
99 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
108 108  
109 -====== 2.1.2 Connect via HP0D hostname ======
101 +**~ SN**//:  device serial number.//
110 110  
111 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
112 112  
113 -Like: __**//http:~/~/dragino-4ba54a//**__
104 +2. Quick Start & Onboarding
114 114  
106 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
107 +
108 + 2.1  Connect HP0D Web UI
109 +
110 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
111 +
112 + At the first boot of HP0D, it will auto generate a Wi-Fi network
113 +
114 +
115 + called           : **//HPD-dragino-xxxxxx//**
116 +
117 + with password:  **//dragino+dragino//**
118 +
119 +
120 +
121 + You can use a PC to connect to this Wi-Fi network. The PC will
122 +
123 + get an IP address 10.130.1.xxx and the HP0D has the default
124 +
125 + IP 10.130.1.1
126 +
127 +
128 +(% style="text-align:center" %)
129 +[[image:1651804397792-591.png]]
130 +
131 +
132 +
133 +
134 +2.1.2 Connect via HP0D hostname
135 +
136 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
137 +
138 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
139 +
140 + Web-UI via HP0D’s hostname.
141 +
142 +
143 + Like: __**//http:~/~/dragino-4ba54a//**__
144 +
145 +
146 +(% style="text-align:center" %)
115 115  [[image:1651804629009-699.png]]
116 116  
117 117  
118 -====== 2.1.3 Connect via Ethernet Port ======
150 +2.1.3 Connect via Ethernet Port
119 119  
120 120  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
121 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
153 +
154 +
155 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
156 +
157 +(% style="text-align:center" %)
122 122  [[image:1651804782523-623.png]]
123 123  
124 124  
125 -===== 2.2 Generate QR Code =====
126 126  
127 -(((
162 +1.
163 +11. Generate QR Code
164 +
128 128  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
129 -)))
130 130  
131 -(((
132 132  Note: After onboarding, this wallet will become owner of this hotspot.
133 -)))
134 134  
135 -[[image:image-20220506140312-1.png||height="435" width="438"]]
169 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
136 136  
137 137  
138 -===== 2.3 Onboarding Hotspot =====
139 139  
140 -(((
141 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
142 -)))
143 143  
144 -(((
174 +1.
175 +11. Onboarding Hotspot
176 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
177 +
145 145  Note: the APP version need to be greater than 3.11.
146 146  
147 -
148 -)))
149 149  
150 -(((
151 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
152 -)))
181 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
153 153  
154 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
184 +1. Scan the QR Code you generated in the previous step.
155 155  
186 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
156 156  
157 -3. Scan the QR Code you generated in the previous step.
158 158  
159 -[[image:1651828211026-220.png||height="405" width="191"]]
189 +1. Onboarding your device
160 160  
191 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
161 161  
162 -(((
163 -4. Onboarding your device
164 -)))
193 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
165 165  
166 -(((
167 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
168 -)))
169 169  
170 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
171 171  
172 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
173 173  
174 174  
175 -5. Check onboarding status
176 176  
201 +1. Check onboarding status
202 +
177 177  You can check from mobile:
178 178  
179 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
205 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
180 180  
181 181  You can also see the hotspot status in below link:
182 182  
183 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
209 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
184 184  
185 185  Example:
186 186  
187 187  Green Synced means hotspot works normal.
188 188  
189 -[[image:1651828427715-679.png||height="374" width="635"]]
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
190 190  
191 191  
192 -===== 2.4 Set the Port Forwarding =====
193 193  
194 -(((
195 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
196 -)))
197 197  
198 -[[image:1651828514449-658.png]]
199 199  
200 -(((
201 -
202 -)))
221 +1.
222 +11. Set the Port Forwarding
203 203  
204 -(((
224 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
225 +
226 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
227 +
228 +
205 205  Note: Please refer to more detailed Settings
206 -)))
207 207  
208 -(((
209 209  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
210 -)))
211 211  
212 -(((
213 213  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
214 -)))
215 215  
216 216  
217 -==== 3. Check the configuration of HP0D ====
218 218  
219 -===== 3.1 LoRa frequency configuration =====
220 220  
221 -[[image:1651828687205-178.png||height="323" width="657"]]
222 222  
239 +1. Check the configuration of HP0D
240 +11. LoRa frequency configuration
223 223  
224 -===== 3.2 Check the LoRaWAN serveraddress =====
242 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
225 225  
226 -[[image:1651828703680-156.png||height="349" width="672"]]
244 +1.
245 +11. Check the LoRaWAN serveraddress.
227 227  
247 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
228 228  
229 -===== 3.3 Check Miner configuration =====
230 230  
231 -[[image:image-20220506181408-1.png||height="451" width="513"]]
232 232  
233 -(((
234 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
235 -)))
236 236  
237 237  
238 -==== 4. Installation of Antenna ====
239 239  
240 -(((
241 -HP0D use Fiber Glass Antenna.
242 -)))
243 243  
244 -[[image:1651832158606-882.png]]
245 245  
246 -(((
247 -
248 -)))
249 249  
250 -(((
251 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
252 -)))
257 +1.
258 +11. Check Miner configuration
253 253  
254 -(((
255 -[[image:1651832205608-998.png||height="349" width="198"]]
256 -)))
260 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
257 257  
258 -==== 5. SSH Access for Linux console ====
262 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
259 259  
260 -(((
261 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
262 -)))
263 263  
264 -(((
265 -Port:         22
266 -)))
267 267  
268 -(((
269 -User Name:      **root**
270 -)))
271 271  
272 -(((
273 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
274 -)))
275 275  
276 -(((
277 -After logging in, you will be in the Linux console and can enter commands as shown below.
278 -)))
268 +1. Installation of Antenna
279 279  
280 -[[image:1651832284160-991.png]]
270 +HP0D use Fiber Glass Antenna.
281 281  
272 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
282 282  
283 -==== **6. How to change the Wireless function of HP0D** ====
274 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
284 284  
285 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
286 286  
287 -===== **6.1 Access the Linux console.** =====
277 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
288 288  
289 -Follow the previous step of Step 5.
290 290  
291 291  
292 -===== 6.2 Install the package of network-manager. =====
293 293  
294 -Run commands:
295 295  
296 -(% class="box infomessage" %)
297 -(((
298 - apt update
299 - apt install network-manager
300 -)))
283 +1. SSH Access for Linux console
301 301  
302 -[[image:image-20220507140730-1.png]]
285 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
303 303  
287 +Port:         22
304 304  
305 -===== 6.3 Reboot the device. =====
289 +User Name:      **root**
306 306  
307 -Run command:
291 +Password:         **Randomly generated （found on device’s label ）**
308 308  
309 -(% class="box infomessage" %)
310 -(((
311 - reboot
312 -)))
313 313  
314 -[[image:image-20220507140814-2.png]]
294 +After logging in, you will be in the Linux console and can enter commands as shown below.
315 315  
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
316 316  
317 -===== 6.4 Check the wireless type =====
318 318  
319 -Run command:
320 320  
321 -(% class="box infomessage" %)
322 -(((
323 - iw dev
324 -)))
325 325  
326 -[[image:image-20220507140941-3.png]]
301 +1. Trouble Shootings
302 +11. How to get a wallet address?
327 327  
328 -===== 6.5 Connect the WiFi. =====
304 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
329 329  
330 -Run command:
331 331  
332 -(% class="box infomessage" %)
333 -(((
334 - nmtui
335 -)))
307 +1.
308 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
336 336  
337 -[[image:image-20220507140953-4.png]]
310 +//User can login the HP0D, able to access other Web Pages except miner page//
338 338  
339 339  
340 -==== 7. Trouble Shootings ====
313 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
341 341  
342 -===== 7.1 How to get a wallet address? =====
343 343  
344 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
316 +1.
317 +11. Onboarding ~-~- Some parameters in miner page show timeout
345 345  
319 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
346 346  
347 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
321 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
348 348  
349 -(((
350 -User can login the HP0D, able to access other Web Pages except miner page.
351 -)))
323 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
352 352  
353 -(((
354 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
355 -)))
325 +//It might relate to the network where might up to 10mins//
356 356  
357 357  
358 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
328 +1.
329 +11. Onboarding – Bad Gaterway
359 359  
360 -[[image:image-20220506182042-2.png||height="250" width="516"]]
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
361 361  
362 -[[image:1651832455372-647.png||height="224" width="520"]]
333 +//This is caused by the process leads too long which just need to refresh the page.//
363 363  
364 -HP0D is establish connection to Helium server and not finished. And you might see above.
365 365  
366 -It might relate to the network where might up to 10mins.
336 +1.
337 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
367 367  
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
368 368  
369 -===== 7.4 Onboarding – Bad Gaterway =====
341 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
370 370  
371 -[[image:1651832583790-633.png]]
372 372  
373 -This is caused by the process leads too long which just need to refresh the page.
344 +1.
345 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
374 374  
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
375 375  
376 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
349 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
377 377  
378 -[[image:image-20220506182424-3.png]]
379 379  
380 -(((
381 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
382 -)))
352 +1.
353 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
383 383  
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
384 384  
385 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
357 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
386 386  
387 -[[image:1651832742262-209.png||height="297" width="365"]]
388 388  
389 -(((
390 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
391 -)))
360 +1.
361 +11. Onboarding – MAC address is being refreshed after scan QR Code
392 392  
363 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
393 393  
394 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
395 395  
396 -[[image:1651832811038-780.png||height="462" width="216"]]
366 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
397 397  
398 -(((
399 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
400 -)))
368 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
401 401  
402 402  
403 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
404 404  
405 -(((
406 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
407 -)))
408 408  
409 -(((
410 -If you don’t see MAC address, make sure your mobile has good internet connection.
411 -)))
373 +1.
374 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
412 412  
413 -[[image:1651832880009-473.png]]
376 +//This is caused by the server connection delay, which does not affect the normal use.//
414 414  
378 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
415 415  
416 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
417 417  
418 -This is caused by the server connection delay, which does not affect the normal use.
381 +*
382 +*1. Mobile APP crash after scan the QR Code?
383 +* //Make sure you have input the correct Wallet address to generate QR Code.//
384 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 +* //Make sure your mobile app’s relevant permission are enabled.//
386 +* //Known: The Android 11 version may cause this kind of issue.//
419 419  
420 -[[image:1651832959907-357.png]]
388 +1.
389 +11. Why the frequency/region is not the same what I purchased?
421 421  
391 +//Each HP0D is inspected and configured prior to shipping.//
422 422  
423 -===== 7.10 Mobile APP crash after scan the QR Code? =====
393 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
424 424  
425 -* Make sure you have input the correct Wallet address to generate QR Code.
426 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
427 -* Make sure your mobile app’s relevant permission are enabled.
428 -* Known: The Android 11 version may cause this kind of issue.
429 429  
430 -===== 7.11 Why the frequency/region is not the same what I purchased? =====
396 +1.
397 +11. Can use the frequency to a region where is not support?
431 431  
432 -(((
433 -Each HP0D is inspected and configured prior to shipping.
434 -)))
399 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
435 435  
436 -(((
437 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
438 -)))
401 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
439 439  
440 440  
441 -===== 7.12 Can use the frequency to a region where is not support? =====
404 +1.
405 +11. Can change the frequency of the HP0D Miner?
442 442  
443 -(((
444 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
445 -)))
407 +//We do not recommend doing this, it may damage your device//
446 446  
447 -(((
448 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
449 -)))
450 450  
451 451  
452 -===== 7.13 Can change the frequency of the HP0D Miner? =====
453 453  
454 -We do not recommend doing this, it may damage your device
455 455  
413 +1. Supports
456 456  
457 -==== 8. Supports ====
415 +//If you are experiencing issues and can’t solve, you can send mail to//
458 458  
459 -(((
460 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
461 -)))
417 +[[//support@dragino.com//>>mailto:support@dragino.com]]
462 462  
463 -(((
464 -With your question as detail as possible. We will reply and help you in the shortest.
465 -)))
419 +//With your question as detail as possible. We will reply and help you in the shortest.//
466 466  
467 467  
468 -==== 9. Order Info ====
469 469  
423 +
424 +1. Order Info
425 +
470 470  **HP0D-XXX**
471 471  
472 472  **XXX**: Frequency Band
... ... @@ -474,55 +474,31 @@
474 474  * 868: For Bands: EU868,IN865
475 475  * 915: For Bands: US915,AU915,AS923,KR920
476 476  
477 -==== 10. Manufacturer Info ====
433 +1. Manufacturer Info
478 478  
479 -(((
480 480  **Shenzhen Dragino Technology Development co. LTD**
481 -)))
482 482  
483 -(((
484 484  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
485 -)))
486 486  
487 -(((
488 488  LongCheng Street, LongGang District ; Shenzhen 518116,China
489 -)))
490 490  
491 491  
492 -==== 11. FCC Warning ====
442 +1. FCC Warning
493 493  
494 -(((
495 495  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
496 -)))
497 497  
498 -(((
499 499  ~-~- Reorient or relocate the receiving antenna.
500 -)))
501 501  
502 -(((
503 503  ~-~- Increase the separation between the equipment and receiver.
504 -)))
505 505  
506 -(((
507 507  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
508 -)))
509 509  
510 -(((
511 511  ~-~- Consult the dealer or an experienced radio/TV technician for help.
512 -)))
513 513  
514 -(((
515 -
516 -)))
517 517  
518 -(((
519 519  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
520 -)))
521 521  
522 -(((
523 -
524 -)))
525 525  
526 -(((
527 527  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
528 -)))
459 +
460 +
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