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Last modified by Xiaoling on 2024/10/21 15:44
From version 74.16
edited by Xiaoling
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edited by Xiaoling
on 2022/05/06 18:23
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Summary

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Title
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1 -HP0D Full Hotspot for Helium
1 +HP0D
Content
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1 +
2 +
1 1  (% style="text-align:center" %)
2 -[[image:1651802206983-860.png||height="427" width="398"]]
4 +[[image:1651802206983-860.png||height="645" width="602"]]
3 3  
4 4  
5 5  (((
6 6  **HP0D Full Hotspot for Helium User Manual**
9 +)))
7 7  
11 +
12 +
13 +
14 +
15 +{{toc/}}
16 +
17 +
18 +==== 1. Introduction ====
19 +
20 +===== 1.1 What is HP0D =====
21 +
22 +(((
23 +(((
24 +(((
25 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
26 +)))
27 +)))
28 +
29 +(((
30 +(((
31 + Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
32 +)))
33 +)))
34 +
35 +(((
36 +(((
37 + at low data rates.
38 +)))
39 +)))
40 +)))
41 +
42 +(((
43 +(((
44 +(((
8 8  
9 9  )))
47 +)))
48 +)))
10 10  
11 -**Contents:**
50 +(((
51 +(((
52 +(((
53 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
54 +)))
55 +)))
12 12  
13 -{{toc/}}
57 +(((
58 +(((
59 + ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
60 +)))
61 +)))
14 14  
63 +(((
64 +(((
65 + packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
66 +)))
67 +)))
15 15  
16 -= 1. Introduction =
69 +(((
70 +(((
71 + HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
72 +)))
73 +)))
74 +)))
17 17  
18 -== 1.1 What is HP0D ==
76 +(((
77 +(((
78 +(((
79 +**~ and connects max 2 x LoRaWAN servers at the same time**.
80 +)))
81 +)))
82 +)))
19 19  
20 20  (((
21 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
85 +(((
86 +(((
87 +
22 22  )))
89 +)))
90 +)))
23 23  
24 24  (((
25 -HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
93 +(((
94 +(((
95 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
26 26  )))
97 +)))
27 27  
28 28  (((
29 -(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
100 +(((
101 + for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
30 30  )))
103 +)))
104 +)))
31 31  
32 32  (((
33 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
107 +(((
108 +(((
109 +
34 34  )))
111 +)))
112 +)))
35 35  
36 -== 1.2 Specifications ==
114 +(((
115 +(((
116 +(((
117 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
118 +)))
119 +)))
37 37  
121 +(((
122 +(((
123 + customize the frequency bands to use in their own LoRaWAN network.
124 +)))
125 +)))
126 +)))
127 +
128 +
129 +===== 1.2 Specifications =====
130 +
131 +(((
132 +(((
38 38  **~ Hardware System:**
134 +)))
135 +)))
136 +
137 +(((
138 +(((
39 39   Linux Part:
140 +)))
141 +)))
40 40  
41 -* Raspberry Pi 4
143 +* (((
144 +(((
145 +Raspberry Pi 4
146 +)))
147 +)))
42 42  
149 +(((
150 +(((
43 43  **~ Interface:**
152 +)))
153 +)))
44 44  
45 -* 10M/100M RJ45 Ports x 1
46 -* LoRaWAN Wireless
47 -* Power Input: 12V 2A, DC
155 +* (((
156 +(((
157 +10M/100M RJ45 Ports x 1
158 +)))
159 +)))
160 +* (((
161 +(((
162 +LoRaWAN Wireless
163 +)))
164 +)))
165 +* (((
166 +(((
167 +Power Input: 12V 2A, DC
168 +)))
169 +)))
48 48  
171 +(((
172 +(((
49 49  **~ Operating Condition:**
174 +)))
175 +)))
50 50  
51 -* Work Temperature: -20 ~~ 65°C
52 -* Storage Temperature: -20 ~~ 65°C
53 -* Power Input: 12V 2A, DC
177 +* (((
178 +(((
179 +Work Temperature: -20 ~~ 65°C
180 +)))
181 +)))
182 +* (((
183 +(((
184 +Storage Temperature: -20 ~~ 65°C
185 +)))
186 +)))
187 +* (((
188 +(((
189 +Power Input: 12V 2A, DC
190 +)))
191 +)))
54 54  
55 -== 1.3 Features ==
193 +===== 1.3 Features =====
56 56  
57 57  * Open-Source Linux system
58 58  * RPi4 with 2G /4G or 8G RAM
... ... @@ -69,423 +69,554 @@
69 69  * Include prepaid $40 onboarding cost and $10 location cost.
70 70  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
71 71  
72 -== 1.4 Label info and login name ==
210 +===== 1.4 Label info and login name =====
73 73  
212 +
213 +(% style="text-align:center" %)
74 74  [[image:1651803959860-394.png||height="500" width="375"]]
75 -**Label information:**
76 -**Device host name:**    (% class="mark" %)dragino-xxxxxx
77 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
78 -**Miner animal name**: xxx-xxx-xxx
79 -**Miner address**:       112xxxxxx
80 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
81 -**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
82 -**SN**:  device serial number.
83 83  
84 -= 2. Quick Start & Onboarding =
85 85  
86 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
87 87  
88 -== 2.1  Connect HP0D Web UI ==
218 +(((
219 +(((
220 +**~ Label information:**
221 +)))
222 +)))
89 89  
90 -=== 2.1.1 via HP0D’s Access Point ===
224 +(((
225 +(((
226 +
227 +)))
228 +)))
91 91  
92 -At the first boot of HP0D, it will auto generate a Wi-Fi network
230 +(((
231 +(((
232 +**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
233 +)))
234 +)))
93 93  
94 -[[image:1651804327535-321.png||height="325" width="199"]]
236 +(((
237 +(((
238 +**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
239 +)))
240 +)))
95 95  
96 -(% class="box infomessage" %)
97 97  (((
98 - called  : **//HPD-dragino-xxxxxx//**
243 +(((
244 +**~ Miner animal name**: xxx-xxx-xxx
99 99  )))
246 +)))
100 100  
101 -(% class="box infomessage" %)
102 102  (((
103 - with password:  **//dragino+dragino//**
104 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
249 +(((
250 +**~ Miner address**:          112xxxxxx
105 105  )))
252 +)))
106 106  
107 -[[image:1651804397792-591.png||height="386" width="733"]]
254 +(((
255 +(((
256 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
257 +)))
258 +)))
108 108  
260 +(((
261 +(((
262 +**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
263 +)))
264 +)))
109 109  
110 -=== 2.1.2 Connect via HP0D hostname ===
266 +(((
267 +(((
268 +**~ SN**:  device serial number.
269 +)))
270 +)))
111 111  
112 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
113 113  
114 -Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
273 +==== 2. Quick Start & Onboarding ====
115 115  
116 -[[image:1651804629009-699.png]]
275 +(((
276 +(((
277 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after
278 +)))
117 117  
118 -=== 2.1.3 Connect via Ethernet Port ===
280 +(((
281 + connecting to its Wi-Fi network, or via its WAN Ethernet port.
282 +)))
283 +)))
119 119  
120 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
285 +(% class="wikigeneratedid" id="H-2" %)
286 +(((
287 +
288 +)))
121 121  
290 +===== 2.1  Connect HP0D Web UI =====
122 122  
123 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
124 -[[image:1651804782523-623.png]]
292 +====== 2.1.1 via HP0D’s Access Point. ======
125 125  
126 -== 2.2 Generate QR Code ==
294 +(((
295 +(((
296 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
297 +)))
298 +)))
127 127  
128 128  (((
129 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
301 +(((
302 +
130 130  )))
304 +)))
131 131  
132 132  (((
133 -Note: After onboarding, this wallet will become owner of this hotspot.
307 +(((
308 + called           : **//HPD-dragino-xxxxxx//**
134 134  )))
310 +)))
135 135  
136 -[[image:image-20220506140312-1.png||height="435" width="438"]]
312 +(((
313 +(((
314 + with password:  **//dragino+dragino//**
315 +)))
316 +)))
137 137  
138 -== 2.3 Onboarding Hotspot ==
318 +(((
319 +(((
320 +
321 +)))
322 +)))
139 139  
140 140  (((
141 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
325 +(((
326 +
142 142  )))
328 +)))
143 143  
144 144  (((
145 -Note: the APP version need to be greater than 3.11.
331 +(((
332 + You can use a PC to connect to this Wi-Fi network. The PC will
146 146  )))
334 +)))
147 147  
148 148  (((
149 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
337 +(((
338 + get an IP address 10.130.1.xxx and the HP0D has the default
150 150  )))
340 +)))
151 151  
152 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
342 +(((
343 +(((
344 + IP 10.130.1.1
345 +)))
346 +)))
153 153  
154 -3. Scan the QR Code you generated in the previous step.
155 155  
156 -[[image:1651828211026-220.png||height="405" width="191"]]
157 157  
350 +(% style="text-align:center" %)
351 +[[image:1651804397792-591.png||height="402" width="763"]]
352 +
353 +
354 +
355 +====== 2.1.2 Connect via HP0D hostname ======
356 +
158 158  (((
159 -4. Onboarding your device
358 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
160 160  )))
161 161  
162 162  (((
163 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
362 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
164 164  )))
165 165  
166 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
365 +(((
366 + Web-UI via HP0D’s hostname.
367 +)))
167 167  
168 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
169 169  
170 -5. Check onboarding status
370 + Like: __**//http:~/~/dragino-4ba54a//**__
171 171  
172 -You can check from mobile:
173 173  
174 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
373 +(% style="text-align:center" %)
374 +[[image:1651804629009-699.png]]
175 175  
176 -You can also see the hotspot status in below link:
177 177  
178 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
377 +====== 2.1.3 Connect via Ethernet Port ======
179 179  
180 -Example:
379 +(((
380 +(((
381 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
382 +)))
383 +)))
181 181  
182 -Green Synced means hotspot works normal.
385 +(((
386 +(((
387 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
388 +)))
389 +)))
183 183  
184 -[[image:1651828427715-679.png||height="374" width="635"]]
391 +(((
392 +
393 +)))
185 185  
186 -== 2.4 Set the Port Forwarding ==
395 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
187 187  
397 + or SSH access of HP0D.
398 +
399 +(% style="text-align:center" %)
400 +[[image:1651804782523-623.png]]
401 +
402 +
403 +
404 +===== 2.2 Generate QR Code =====
405 +
188 188  (((
189 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
407 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
190 190  )))
191 191  
192 -[[image:1651828514449-658.png]]
410 +(((
411 + Note: After onboarding, this wallet will become owner of this hotspot.
412 +)))
193 193  
414 +(% style="text-align:center" %)
415 +[[image:image-20220506140312-1.png||height="435" width="438"]]
416 +
417 +
418 +===== 2.3 Onboarding Hotspot =====
419 +
194 194  (((
195 -
421 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
196 196  )))
197 197  
198 198  (((
199 -Note: Please refer to more detailed Settings
425 + Note: the APP version need to be greater than 3.11.
200 200  )))
201 201  
202 202  (((
203 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
429 +
204 204  )))
205 205  
206 206  (((
207 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
433 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
208 208  )))
209 209  
210 -= 3. Check the configuration of HP0D =
436 +(((
437 + the ‘DRAGINO Miner HP0D’
438 +)))
211 211  
212 -== 3.1 LoRa frequency configuration ==
440 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
213 213  
214 -[[image:1651828687205-178.png||height="323" width="657"]]
442 + 3. Scan the QR Code you generated in the previous step.
215 215  
216 -== 3.2 Check the LoRaWAN serveraddress ==
444 +(% style="text-align:center" %)
445 +[[image:1651828211026-220.png||height="405" width="191"]]
217 217  
218 -[[image:1651828703680-156.png||height="349" width="672"]]
447 + 4. Onboarding your device
219 219  
220 -== 3.3 Check Miner configuration ==
449 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
221 221  
222 -[[image:image-20220506181408-1.png||height="451" width="513"]]
451 + mobile to onboarding server might have issue.
223 223  
224 -(((
225 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
226 -)))
453 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
227 227  
228 -= 4. Installation of Antenna =
455 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
229 229  
230 -(((
231 -HP0D use Fiber Glass Antenna.
232 -)))
233 233  
234 -[[image:1651832158606-882.png]]
458 +5. Check onboarding status
235 235  
460 + You can check from mobile:
461 +
462 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
463 +
464 + You can also see the hotspot status in below link:
465 +
466 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
467 +
468 + Example:
469 +
470 + Green Synced means hotspot works normal.
471 +
472 +(% style="text-align:center" %)
473 +[[image:1651828427715-679.png||height="374" width="635"]]
474 +
475 +
476 +===== 2.4 Set the Port Forwarding =====
477 +
236 236  (((
237 -
479 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
238 238  )))
239 239  
240 240  (((
241 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
483 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
242 242  )))
243 243  
244 244  (((
245 -[[image:1651832205608-998.png||height="349" width="198"]]
487 + you may have.
246 246  )))
247 247  
248 -= 5. SSH Access for Linux console =
490 +(% style="text-align:center" %)
491 +[[image:1651828514449-658.png]]
249 249  
250 250  (((
251 -IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))
494 +
252 252  )))
253 253  
254 254  (((
255 -Port:         22
498 + Note: Please refer to more detailed Settings
256 256  )))
257 257  
258 258  (((
259 -User Name:      (% style="color:green" %)**root**
502 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
260 260  )))
261 261  
262 262  (((
263 -Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**
506 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
264 264  )))
265 265  
266 -(((
267 -After logging in, you will be in the Linux console and can enter commands as shown below.
268 -)))
269 269  
270 -[[image:1651832284160-991.png||height="171" width="729"]]
510 +==== 3. Check the configuration of HP0D ====
271 271  
272 -= **6. How to change the Wireless function of HP0D** =
512 +===== 3.1 LoRa frequency configuration =====
273 273  
274 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
514 +(% style="text-align:center" %)
515 +[[image:1651828687205-178.png||height="323" width="657"]]
275 275  
276 -== **6.1 Access the Linux console.** ==
277 277  
278 -Follow the previous step of Step 5.
279 279  
280 -== 6.2 Install the package of network-manager ==
519 +===== 3.2 Check the LoRaWAN serveraddress =====
281 281  
282 -Run commands:
283 283  
284 -(% class="box infomessage" %)
522 +(% style="text-align:center" %)
523 +[[image:1651828703680-156.png||height="349" width="672"]]
524 +
525 +
526 +===== 3.3 Check Miner configuration =====
527 +
528 +(% style="text-align:center" %)
529 +[[image:image-20220506181408-1.png||height="451" width="513"]]
530 +
531 +**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
532 +
533 +**~ button of Update, and then wait 10mins to check here,**
534 +
535 +
536 +==== 4. Installation of Antenna ====
537 +
285 285  (((
286 - apt update
287 - apt install network-manager
539 + HP0D use Fiber Glass Antenna.
288 288  )))
289 289  
290 -[[image:image-20220507140730-1.png||height="402" width="728"]]
542 +(% style="text-align:center" %)
543 +[[image:1651832158606-882.png]]
291 291  
292 -== 6.3 Reboot the device ==
545 +(((
546 +
547 +)))
293 293  
294 -Run command:
549 +(((
550 +
551 +)))
295 295  
296 -(% class="box infomessage" %)
297 297  (((
298 - reboot
554 + User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
299 299  )))
300 300  
301 -[[image:image-20220507140814-2.png]]
557 +(((
558 + to antenna and install as below:
559 +)))
302 302  
303 -== 6.4 Check the wireless type ==
561 +(((
562 +(% style="text-align:center" %)
563 +[[image:1651832205608-998.png||height="349" width="198"]]
564 +)))
304 304  
305 -Run command:
566 +==== 5. SSH Access for Linux console ====
306 306  
307 -(% class="box infomessage" %)
308 308  (((
309 - iw dev
569 + IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
310 310  )))
311 311  
312 -[[image:image-20220507140941-3.png]]
572 +(((
573 + Port:         22
574 +)))
313 313  
314 -== 6.5 Connect the WiFi ==
576 +(((
577 + User Name:      **root**
578 +)))
315 315  
316 -Run command:
580 +(((
581 + Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
582 +)))
317 317  
318 -(% class="box infomessage" %)
319 319  (((
320 - nmtui
585 +
321 321  )))
322 322  
323 -[[image:image-20220507140953-4.png]]
588 +(((
589 + After logging in, you will be in the Linux console and can enter commands as shown below.
590 +)))
324 324  
325 -= 7. Trouble Shootings =
592 +(% style="text-align:center" %)
593 +[[image:1651832284160-991.png]]
326 326  
327 -== 7.1 How to get a wallet address? ==
328 328  
329 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
330 330  
331 -== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner ==
332 332  
598 +==== 6. Trouble Shootings ====
599 +
600 +===== 6.1 How to get a wallet address? =====
601 +
602 +// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
603 +
604 +
605 +===== 6.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
606 +
333 333  (((
334 -User can login the HP0D, able to access other Web Pages except miner page.
608 + User can login the HP0D, able to access other Web Pages except miner page
335 335  )))
336 336  
337 337  (((
338 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
612 + If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
339 339  )))
340 340  
341 -== 7.3 Onboarding ~-~- Some parameters in miner page show timeout ==
342 342  
616 +===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout  =====
617 +
618 +(% style="text-align:center" %)
343 343  [[image:image-20220506182042-2.png||height="250" width="516"]]
344 344  
621 +(% style="text-align:center" %)
345 345  [[image:1651832455372-647.png||height="224" width="520"]]
346 346  
347 -HP0D is establish connection to Helium server and not finished. And you might see above.
348 348  
349 -It might relate to the network where might up to 10mins.
625 + HP0D is establish connection to Helium server and not finished. And you might see above.
350 350  
351 -== 7.4 Onboarding – Bad Gaterway ==
627 + It might relate to the network where might up to 10mins
352 352  
629 +
630 +===== 6.4 Onboarding – Bad Gaterway =====
631 +
632 +(% style="text-align:center" %)
353 353  [[image:1651832583790-633.png]]
354 354  
355 -This is caused by the process leads too long which just need to refresh the page.
635 + This is caused by the process leads too long which just need to refresh the page.
356 356  
357 -== 7.5 Onboarding ~-~- Why did QR Code generate is aways fail? ==
358 358  
359 -[[image:image-20220506182424-3.png]]
638 +1.
639 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
360 360  
361 -(((
362 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
363 -)))
641 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
364 364  
365 -== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ==
643 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
366 366  
367 -[[image:1651832742262-209.png||height="297" width="365"]]
368 368  
369 -(((
646 +1.
647 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
648 +
649 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
650 +
370 370  Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
371 -)))
372 372  
373 -== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ==
374 374  
375 -[[image:1651832811038-780.png||height="462" width="216"]]
654 +1.
655 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
376 376  
377 -(((
378 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
379 -)))
657 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
380 380  
381 -== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ==
659 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
382 382  
383 -(((
384 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
385 -)))
386 386  
387 -(((
388 -If you don’t see MAC address, make sure your mobile has good internet connection.
389 -)))
662 +1.
663 +11. Onboarding – MAC address is being refreshed after scan QR Code
390 390  
391 -[[image:1651832880009-473.png]]
665 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
392 392  
393 -== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ==
394 394  
395 -This is caused by the server connection delay, which does not affect the normal use.
668 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
396 396  
397 -[[image:1651832959907-357.png]]
670 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
398 398  
399 -== 7.10 Mobile APP crash after scan the QR Code? ==
400 400  
401 -* Make sure you have input the correct Wallet address to generate QR Code.
402 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
403 -* Make sure your mobile app’s relevant permission are enabled.
404 -* Known: The Android 11 version may cause this kind of issue.
405 405  
406 -== 7.11 Why the frequency/region is not the same what I purchased? ==
407 407  
408 -(((
409 -Each HP0D is inspected and configured prior to shipping.
410 -)))
675 +1.
676 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
411 411  
412 -(((
413 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
414 -)))
678 +//This is caused by the server connection delay, which does not affect the normal use.//
415 415  
416 -== 7.12 Can use the frequency to a region where is not support? ==
680 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
417 417  
418 -(((
419 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
420 -)))
421 421  
422 -(((
683 +*
684 +*1. Mobile APP crash after scan the QR Code?
685 +* //Make sure you have input the correct Wallet address to generate QR Code.//
686 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
687 +* //Make sure your mobile app’s relevant permission are enabled.//
688 +* //Known: The Android 11 version may cause this kind of issue.//
689 +
690 +1.
691 +11. Why the frequency/region is not the same what I purchased?
692 +
693 +//Each HP0D is inspected and configured prior to shipping.//
694 +
695 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
696 +
697 +
698 +1.
699 +11. Can use the frequency to a region where is not support?
700 +
701 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
702 +
423 423  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
424 -)))
425 425  
426 -== 7.13 Can change the frequency of the HP0D Miner? ==
427 427  
428 -We do not recommend doing this, it may damage your device
706 +1.
707 +11. Can change the frequency of the HP0D Miner?
429 429  
430 -= 8. Supports =
709 +//We do not recommend doing this, it may damage your device//
431 431  
432 -(((
433 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
434 -)))
435 435  
436 -(((
437 -With your question as detail as possible. We will reply and help you in the shortest.
438 -)))
439 439  
440 -= 9. Order Info =
441 441  
442 -(% style="color:#0000ff" %)**HP0D-XXX**
443 443  
444 -(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
715 +1. Supports
445 445  
717 +//If you are experiencing issues and can’t solve, you can send mail to//
718 +
719 +[[//support@dragino.com//>>mailto:support@dragino.com]]
720 +
721 +//With your question as detail as possible. We will reply and help you in the shortest.//
722 +
723 +
724 +
725 +
726 +1. Order Info
727 +
728 +**HP0D-XXX**
729 +
730 +**XXX**: Frequency Band
731 +
446 446  * 868: For Bands: EU868,IN865
447 447  * 915: For Bands: US915,AU915,AS923,KR920
448 448  
449 -= 10. Manufacturer Info =
735 +1. Manufacturer Info
450 450  
451 -(((
452 452  **Shenzhen Dragino Technology Development co. LTD**
453 -)))
454 454  
455 -(((
456 456  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
457 -)))
458 458  
459 -(((
460 460  LongCheng Street, LongGang District ; Shenzhen 518116,China
461 -)))
462 462  
463 -= 11. FCC Warning =
464 464  
465 -(((
744 +1. FCC Warning
745 +
466 466  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
467 -)))
468 468  
469 -(((
470 470  ~-~- Reorient or relocate the receiving antenna.
471 -)))
472 472  
473 -(((
474 474  ~-~- Increase the separation between the equipment and receiver.
475 -)))
476 476  
477 -(((
478 478  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
479 -)))
480 480  
481 -(((
482 482  ~-~- Consult the dealer or an experienced radio/TV technician for help.
483 -)))
484 484  
485 -(((
756 +
486 486  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
487 -)))
488 488  
489 -(((
759 +
490 490  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
491 -)))
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