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Title
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1 -HP0D Full Hotspot for Helium
1 +HP0D
Content
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1 +
2 +
3 +
1 1  (% style="text-align:center" %)
2 -[[image:1651802206983-860.png||height="427" width="398"]]
5 +[[image:1651802206983-860.png||height="645" width="602"]]
3 3  
4 4  
5 -(((
8 +
9 +
6 6  **HP0D Full Hotspot for Helium User Manual**
7 7  
8 -
9 -)))
12 +[[image:1651802187690-980.png]]
10 10  
11 -**Contents:**
14 +Document Version: 1.1
12 12  
13 -{{toc/}}
14 14  
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
15 15  
16 -= 1. Introduction =
17 17  
18 -== 1.1 What is HP0D ==
19 19  
20 -(((
21 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
22 -)))
23 23  
24 -(((
25 -HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
26 -)))
28 +~1. Introduction
27 27  
28 -(((
29 -(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
30 -)))
30 + 1.1 What is HP0D
31 31  
32 -(((
33 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
34 -)))
32 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
35 35  
36 -== 1.2 Specifications ==
34 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
37 37  
38 -**~ Hardware System:**
36 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
37 +
38 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
39 +
40 +
41 +1.2 Specifications
42 +
43 +**~ Hardware System:**
44 +
39 39   Linux Part:
40 40  
41 41  * Raspberry Pi 4
42 42  
43 -**~ Interface:**
49 +**~ Interface:**
44 44  
45 45  * 10M/100M RJ45 Ports x 1
46 46  * LoRaWAN Wireless
47 47  * Power Input: 12V 2A, DC
48 48  
49 -**~ Operating Condition:**
55 +**~ Operating Condition:**
50 50  
51 51  * Work Temperature: -20 ~~ 65°C
52 52  * Storage Temperature: -20 ~~ 65°C
53 53  * Power Input: 12V 2A, DC
54 54  
55 -== 1.3 Features ==
61 +1.3 Features
56 56  
57 57  * Open-Source Linux system
58 58  * RPi4 with 2G /4G or 8G RAM
... ... @@ -69,423 +69,386 @@
69 69  * Include prepaid $40 onboarding cost and $10 location cost.
70 70  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
71 71  
72 -== 1.4 Label info and login name ==
78 +1.4 Label info and login name
73 73  
74 -[[image:1651803959860-394.png||height="500" width="375"]]
75 -**Label information:**
76 -**Device host name:**    (% class="mark" %)dragino-xxxxxx
77 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
78 -**Miner animal name**: xxx-xxx-xxx
79 -**Miner address**:       112xxxxxx
80 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
81 -**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
82 -**SN**:  device serial number.
83 83  
84 -= 2. Quick Start & Onboarding =
81 +(% style="text-align:center" %)
82 +[[image:1651803959860-394.png||height="653" width="490"]]
85 85  
86 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
87 87  
88 -== 2.1  Connect HP0D Web UI ==
89 89  
90 -=== 2.1.1 via HP0D’s Access Point ===
86 +**~ Label information:**
91 91  
92 -At the first boot of HP0D, it will auto generate a Wi-Fi network
93 93  
94 -[[image:1651804327535-321.png||height="325" width="199"]]
89 +**~ Device host name//~://**//      dragino-xxxxxx//
95 95  
96 -(% class="box infomessage" %)
97 -(((
98 - called  : **//HPD-dragino-xxxxxx//**
99 -)))
91 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
100 100  
101 -(% class="box infomessage" %)
102 -(((
103 - with password:  **//dragino+dragino//**
104 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
105 -)))
93 +**// Miner animal name//**//: xxx-xxx-xxx//
106 106  
107 -[[image:1651804397792-591.png||height="386" width="733"]]
95 +**// Miner address//**//:          112xxxxxx//
108 108  
97 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
109 109  
110 -=== 2.1.2 Connect via HP0D hostname ===
99 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
111 111  
112 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
101 +**~ SN**//:  device serial number.//
113 113  
114 -Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
115 115  
104 +2. Quick Start & Onboarding
105 +
106 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
107 +
108 + 2.1  Connect HP0D Web UI
109 +
110 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
111 +
112 + At the first boot of HP0D, it will auto generate a Wi-Fi network
113 +
114 +
115 + called           : **//HPD-dragino-xxxxxx//**
116 +
117 + with password:  **//dragino+dragino//**
118 +
119 +
120 +
121 + You can use a PC to connect to this Wi-Fi network. The PC will
122 +
123 + get an IP address 10.130.1.xxx and the HP0D has the default
124 +
125 + IP 10.130.1.1
126 +
127 +
128 +(% style="text-align:center" %)
129 +[[image:1651804397792-591.png]]
130 +
131 +
132 +
133 +
134 +2.1.2 Connect via HP0D hostname
135 +
136 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
137 +
138 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
139 +
140 + Web-UI via HP0D’s hostname.
141 +
142 +
143 + Like: __**//http:~/~/dragino-4ba54a//**__
144 +
145 +
146 +(% style="text-align:center" %)
116 116  [[image:1651804629009-699.png]]
117 117  
118 -=== 2.1.3 Connect via Ethernet Port ===
119 119  
150 +2.1.3 Connect via Ethernet Port
151 +
120 120  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
121 121  
122 122  
123 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
155 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
156 +
157 +(% style="text-align:center" %)
124 124  [[image:1651804782523-623.png]]
125 125  
126 -== 2.2 Generate QR Code ==
127 127  
128 -(((
161 +
162 +1.
163 +11. Generate QR Code
164 +
129 129  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
130 -)))
131 131  
132 -(((
133 133  Note: After onboarding, this wallet will become owner of this hotspot.
134 -)))
135 135  
136 -[[image:image-20220506140312-1.png||height="435" width="438"]]
169 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
137 137  
138 -== 2.3 Onboarding Hotspot ==
139 139  
140 -(((
141 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
142 -)))
143 143  
144 -(((
173 +
174 +1.
175 +11. Onboarding Hotspot
176 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
177 +
145 145  Note: the APP version need to be greater than 3.11.
146 -)))
147 147  
148 -(((
149 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
150 -)))
151 151  
152 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
181 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
153 153  
154 -3. Scan the QR Code you generated in the previous step.
184 +1. Scan the QR Code you generated in the previous step.
155 155  
156 -[[image:1651828211026-220.png||height="405" width="191"]]
186 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
157 157  
158 -(((
159 -4. Onboarding your device
160 -)))
161 161  
162 -(((
163 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
164 -)))
189 +1. Onboarding your device
165 165  
166 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
191 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
167 167  
168 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
193 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
169 169  
170 -5. Check onboarding status
171 171  
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
197 +
198 +
199 +
200 +
201 +1. Check onboarding status
202 +
172 172  You can check from mobile:
173 173  
174 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
205 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
175 175  
176 176  You can also see the hotspot status in below link:
177 177  
178 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
209 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
179 179  
180 180  Example:
181 181  
182 182  Green Synced means hotspot works normal.
183 183  
184 -[[image:1651828427715-679.png||height="374" width="635"]]
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
185 185  
186 -== 2.4 Set the Port Forwarding ==
187 187  
188 -(((
189 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
190 -)))
191 191  
192 -[[image:1651828514449-658.png]]
193 193  
194 -(((
195 -
196 -)))
197 197  
198 -(((
221 +1.
222 +11. Set the Port Forwarding
223 +
224 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
225 +
226 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
227 +
228 +
199 199  Note: Please refer to more detailed Settings
200 -)))
201 201  
202 -(((
203 203  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
204 -)))
205 205  
206 -(((
207 207  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
208 -)))
209 209  
210 -= 3. Check the configuration of HP0D =
211 211  
212 -== 3.1 LoRa frequency configuration ==
213 213  
214 -[[image:1651828687205-178.png||height="323" width="657"]]
215 215  
216 -== 3.2 Check the LoRaWAN serveraddress ==
217 217  
218 -[[image:1651828703680-156.png||height="349" width="672"]]
239 +1. Check the configuration of HP0D
240 +11. LoRa frequency configuration
219 219  
220 -== 3.3 Check Miner configuration ==
242 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
221 221  
222 -[[image:image-20220506181408-1.png||height="451" width="513"]]
244 +1.
245 +11. Check the LoRaWAN serveraddress.
223 223  
224 -(((
225 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
226 -)))
247 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
227 227  
228 -= 4. Installation of Antenna =
229 229  
230 -(((
231 -HP0D use Fiber Glass Antenna.
232 -)))
233 233  
234 -[[image:1651832158606-882.png]]
235 235  
236 -(((
237 -
238 -)))
239 239  
240 -(((
253 +
254 +
255 +
256 +
257 +1.
258 +11. Check Miner configuration
259 +
260 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
261 +
262 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
263 +
264 +
265 +
266 +
267 +
268 +1. Installation of Antenna
269 +
270 +HP0D use Fiber Glass Antenna.
271 +
272 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
273 +
241 241  User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
242 -)))
243 243  
244 -(((
245 -[[image:1651832205608-998.png||height="349" width="198"]]
246 -)))
247 247  
248 -= 5. SSH Access for Linux console =
277 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
249 249  
250 -(((
251 -IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))
252 -)))
253 253  
254 -(((
280 +
281 +
282 +
283 +1. SSH Access for Linux console
284 +
285 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
286 +
255 255  Port:         22
256 -)))
257 257  
258 -(((
259 -User Name:      (% style="color:green" %)**root**
260 -)))
289 +User Name:      **root**
261 261  
262 -(((
263 -Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**
264 -)))
291 +Password:         **Randomly generated （found on device’s label ）**
265 265  
266 -(((
293 +
267 267  After logging in, you will be in the Linux console and can enter commands as shown below.
268 -)))
269 269  
270 -[[image:1651832284160-991.png||height="171" width="729"]]
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
271 271  
272 -= **6. How to change the Wireless function of HP0D** =
273 273  
274 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
275 275  
276 -== **6.1 Access the Linux console.** ==
277 277  
278 -Follow the previous step of Step 5.
301 +1. Trouble Shootings
302 +11. How to get a wallet address?
279 279  
280 -== 6.2 Install the package of network-manager ==
304 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
281 281  
282 -Run commands:
283 283  
284 -(% class="box infomessage" %)
285 -(((
286 - apt update
287 - apt install network-manager
288 -)))
307 +1.
308 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
289 289  
290 -[[image:image-20220507140730-1.png||height="402" width="728"]]
310 +//User can login the HP0D, able to access other Web Pages except miner page//
291 291  
292 -== 6.3 Reboot the device ==
293 293  
294 -Run command:
313 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
295 295  
296 -(% class="box infomessage" %)
297 -(((
298 - reboot
299 -)))
300 300  
301 -[[image:image-20220507140814-2.png]]
316 +1.
317 +11. Onboarding ~-~- Some parameters in miner page show timeout
302 302  
303 -== 6.4 Check the wireless type ==
319 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
304 304  
305 -Run command:
321 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
306 306  
307 -(% class="box infomessage" %)
308 -(((
309 - iw dev
310 -)))
323 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
311 311  
312 -[[image:image-20220507140941-3.png]]
325 +//It might relate to the network where might up to 10mins//
313 313  
314 -== 6.5 Connect the WiFi ==
315 315  
316 -Run command:
328 +1.
329 +11. Onboarding – Bad Gaterway
317 317  
318 -(% class="box infomessage" %)
319 -(((
320 - nmtui
321 -)))
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
322 322  
323 -[[image:image-20220507140953-4.png]]
333 +//This is caused by the process leads too long which just need to refresh the page.//
324 324  
325 -= 7. Trouble Shootings =
326 326  
327 -== 7.1 How to get a wallet address? ==
336 +1.
337 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
328 328  
329 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
330 330  
331 -== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner ==
341 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
332 332  
333 -(((
334 -User can login the HP0D, able to access other Web Pages except miner page.
335 -)))
336 336  
337 -(((
338 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
339 -)))
344 +1.
345 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
340 340  
341 -== 7.3 Onboarding ~-~- Some parameters in miner page show timeout ==
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
342 342  
343 -[[image:image-20220506182042-2.png||height="250" width="516"]]
349 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
344 344  
345 -[[image:1651832455372-647.png||height="224" width="520"]]
346 346  
347 -HP0D is establish connection to Helium server and not finished. And you might see above.
352 +1.
353 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
348 348  
349 -It might relate to the network where might up to 10mins.
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
350 350  
351 -== 7.4 Onboarding – Bad Gaterway ==
357 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
352 352  
353 -[[image:1651832583790-633.png]]
354 354  
355 -This is caused by the process leads too long which just need to refresh the page.
360 +1.
361 +11. Onboarding – MAC address is being refreshed after scan QR Code
356 356  
357 -== 7.5 Onboarding ~-~- Why did QR Code generate is aways fail? ==
363 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
358 358  
359 -[[image:image-20220506182424-3.png]]
360 360  
361 -(((
362 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
363 -)))
366 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
364 364  
365 -== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ==
368 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
366 366  
367 -[[image:1651832742262-209.png||height="297" width="365"]]
368 368  
369 -(((
370 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
371 -)))
372 372  
373 -== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ==
374 374  
375 -[[image:1651832811038-780.png||height="462" width="216"]]
373 +1.
374 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
376 376  
377 -(((
378 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
379 -)))
376 +//This is caused by the server connection delay, which does not affect the normal use.//
380 380  
381 -== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ==
378 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
382 382  
383 -(((
384 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
385 -)))
386 386  
387 -(((
388 -If you don’t see MAC address, make sure your mobile has good internet connection.
389 -)))
381 +*
382 +*1. Mobile APP crash after scan the QR Code?
383 +* //Make sure you have input the correct Wallet address to generate QR Code.//
384 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 +* //Make sure your mobile app’s relevant permission are enabled.//
386 +* //Known: The Android 11 version may cause this kind of issue.//
390 390  
391 -[[image:1651832880009-473.png]]
388 +1.
389 +11. Why the frequency/region is not the same what I purchased?
392 392  
393 -== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ==
391 +//Each HP0D is inspected and configured prior to shipping.//
394 394  
395 -This is caused by the server connection delay, which does not affect the normal use.
393 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
396 396  
397 -[[image:1651832959907-357.png]]
398 398  
399 -== 7.10 Mobile APP crash after scan the QR Code? ==
396 +1.
397 +11. Can use the frequency to a region where is not support?
400 400  
401 -* Make sure you have input the correct Wallet address to generate QR Code.
402 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
403 -* Make sure your mobile app’s relevant permission are enabled.
404 -* Known: The Android 11 version may cause this kind of issue.
399 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
405 405  
406 -== 7.11 Why the frequency/region is not the same what I purchased? ==
401 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
407 407  
408 -(((
409 -Each HP0D is inspected and configured prior to shipping.
410 -)))
411 411  
412 -(((
413 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
414 -)))
404 +1.
405 +11. Can change the frequency of the HP0D Miner?
415 415  
416 -== 7.12 Can use the frequency to a region where is not support? ==
407 +//We do not recommend doing this, it may damage your device//
417 417  
418 -(((
419 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
420 -)))
421 421  
422 -(((
423 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
424 -)))
425 425  
426 -== 7.13 Can change the frequency of the HP0D Miner? ==
427 427  
428 -We do not recommend doing this, it may damage your device
429 429  
430 -= 8. Supports =
413 +1. Supports
431 431  
432 -(((
433 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
434 -)))
415 +//If you are experiencing issues and can’t solve, you can send mail to//
435 435  
436 -(((
437 -With your question as detail as possible. We will reply and help you in the shortest.
438 -)))
417 +[[//support@dragino.com//>>mailto:support@dragino.com]]
439 439  
440 -= 9. Order Info =
419 +//With your question as detail as possible. We will reply and help you in the shortest.//
441 441  
442 -(% style="color:#0000ff" %)**HP0D-XXX**
443 443  
444 -(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
445 445  
423 +
424 +1. Order Info
425 +
426 +**HP0D-XXX**
427 +
428 +**XXX**: Frequency Band
429 +
446 446  * 868: For Bands: EU868,IN865
447 447  * 915: For Bands: US915,AU915,AS923,KR920
448 448  
449 -= 10. Manufacturer Info =
433 +1. Manufacturer Info
450 450  
451 -(((
452 452  **Shenzhen Dragino Technology Development co. LTD**
453 -)))
454 454  
455 -(((
456 456  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
457 -)))
458 458  
459 -(((
460 460  LongCheng Street, LongGang District ; Shenzhen 518116,China
461 -)))
462 462  
463 -= 11. FCC Warning =
464 464  
465 -(((
442 +1. FCC Warning
443 +
466 466  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
467 -)))
468 468  
469 -(((
470 470  ~-~- Reorient or relocate the receiving antenna.
471 -)))
472 472  
473 -(((
474 474  ~-~- Increase the separation between the equipment and receiver.
475 -)))
476 476  
477 -(((
478 478  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
479 -)))
480 480  
481 -(((
482 482  ~-~- Consult the dealer or an experienced radio/TV technician for help.
483 -)))
484 484  
485 -(((
454 +
486 486  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
487 -)))
488 488  
489 -(((
457 +
490 490  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
491 -)))
459 +
460 +
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