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1 -HP0D Full Hotspot for Helium
1 +HP0D
Content
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1 1  
2 2  
3 +
3 3  (% style="text-align:center" %)
4 -[[image:1651802206983-860.png||height="509" width="475"]]
5 +[[image:1651802206983-860.png||height="645" width="602"]]
5 5  
6 6  
7 -(((
8 +
9 +
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
12 +[[image:1651802187690-980.png]]
11 11  
12 - **Contents:**
14 +Document Version: 1.1
13 13  
14 -{{toc/}}
15 15  
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
16 16  
17 -= 1. Introduction =
18 18  
19 -== 1.1 What is HP0D ==
20 20  
21 -(((
22 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
23 -)))
24 24  
25 -(((
26 -HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
27 -)))
28 +~1. Introduction
28 28  
29 -(((
30 -(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
31 -)))
30 + 1.1 What is HP0D
32 32  
33 -(((
34 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
35 -)))
32 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
36 36  
37 -== 1.2 Specifications ==
34 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
38 38  
39 -**~ Hardware System:**
36 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
37 +
38 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
39 +
40 +
41 +1.2 Specifications
42 +
43 +**~ Hardware System:**
44 +
40 40   Linux Part:
41 41  
42 42  * Raspberry Pi 4
43 43  
44 -**~ Interface:**
49 +**~ Interface:**
45 45  
46 46  * 10M/100M RJ45 Ports x 1
47 47  * LoRaWAN Wireless
48 48  * Power Input: 12V 2A, DC
49 49  
50 -**~ Operating Condition:**
55 +**~ Operating Condition:**
51 51  
52 52  * Work Temperature: -20 ~~ 65°C
53 53  * Storage Temperature: -20 ~~ 65°C
54 54  * Power Input: 12V 2A, DC
55 55  
56 -== 1.3 Features ==
61 +1.3 Features
57 57  
58 58  * Open-Source Linux system
59 59  * RPi4 with 2G /4G or 8G RAM
... ... @@ -70,425 +70,386 @@
70 70  * Include prepaid $40 onboarding cost and $10 location cost.
71 71  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
72 72  
73 -== 1.4 Label info and login name ==
78 +1.4 Label info and login name
74 74  
75 -[[image:1651803959860-394.png||height="500" width="375"]]
76 -**Label information:**
77 -**Device host name:**    (% class="mark" %)dragino-xxxxxx
78 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
79 -**Miner animal name**: xxx-xxx-xxx
80 -**Miner address**:       112xxxxxx
81 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
82 -**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
83 -**SN**:  device serial number.
84 84  
85 -= 2. Quick Start & Onboarding =
81 +(% style="text-align:center" %)
82 +[[image:1651803959860-394.png||height="653" width="490"]]
86 86  
87 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
88 88  
89 -== 2.1  Connect HP0D Web UI ==
90 90  
91 -=== 2.1.1 via HP0D’s Access Point ===
86 +**~ Label information:**
92 92  
93 -At the first boot of HP0D, it will auto generate a Wi-Fi network
94 94  
95 -[[image:1651804327535-321.png||height="325" width="199"]]
89 +**~ Device host name//~://**//      dragino-xxxxxx//
96 96  
97 -(% class="box infomessage" %)
98 -(((
99 - called  : **//HPD-dragino-xxxxxx//**
100 -)))
91 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
101 101  
102 -(% class="box infomessage" %)
103 -(((
104 - with password:  **//dragino+dragino//**
105 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
106 -)))
93 +**// Miner animal name//**//: xxx-xxx-xxx//
107 107  
108 -[[image:1651804397792-591.png||height="386" width="733"]]
95 +**// Miner address//**//:          112xxxxxx//
109 109  
97 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
110 110  
111 -=== 2.1.2 Connect via HP0D hostname ===
99 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
112 112  
113 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
101 +**~ SN**//:  device serial number.//
114 114  
115 -Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
116 116  
104 +2. Quick Start & Onboarding
105 +
106 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
107 +
108 + 2.1  Connect HP0D Web UI
109 +
110 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
111 +
112 + At the first boot of HP0D, it will auto generate a Wi-Fi network
113 +
114 +
115 + called           : **//HPD-dragino-xxxxxx//**
116 +
117 + with password:  **//dragino+dragino//**
118 +
119 +
120 +
121 + You can use a PC to connect to this Wi-Fi network. The PC will
122 +
123 + get an IP address 10.130.1.xxx and the HP0D has the default
124 +
125 + IP 10.130.1.1
126 +
127 +
128 +(% style="text-align:center" %)
129 +[[image:1651804397792-591.png]]
130 +
131 +
132 +
133 +
134 +2.1.2 Connect via HP0D hostname
135 +
136 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
137 +
138 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
139 +
140 + Web-UI via HP0D’s hostname.
141 +
142 +
143 + Like: __**//http:~/~/dragino-4ba54a//**__
144 +
145 +
146 +(% style="text-align:center" %)
117 117  [[image:1651804629009-699.png]]
118 118  
119 -=== 2.1.3 Connect via Ethernet Port ===
120 120  
150 +2.1.3 Connect via Ethernet Port
151 +
121 121  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
122 122  
123 123  
124 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
155 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
156 +
157 +(% style="text-align:center" %)
125 125  [[image:1651804782523-623.png]]
126 126  
127 -== 2.2 Generate QR Code ==
128 128  
129 -(((
161 +
162 +1.
163 +11. Generate QR Code
164 +
130 130  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
131 -)))
132 132  
133 -(((
134 134  Note: After onboarding, this wallet will become owner of this hotspot.
135 -)))
136 136  
137 -[[image:image-20220506140312-1.png||height="435" width="438"]]
169 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
138 138  
139 139  
140 -== 2.3 Onboarding Hotspot ==
141 141  
142 -(((
143 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
144 -)))
145 145  
146 -(((
174 +1.
175 +11. Onboarding Hotspot
176 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
177 +
147 147  Note: the APP version need to be greater than 3.11.
148 -)))
149 149  
150 -(((
151 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
152 -)))
153 153  
154 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
181 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
155 155  
156 -3. Scan the QR Code you generated in the previous step.
184 +1. Scan the QR Code you generated in the previous step.
157 157  
158 -[[image:1651828211026-220.png||height="405" width="191"]]
186 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
159 159  
160 -(((
161 -4. Onboarding your device
162 -)))
163 163  
164 -(((
165 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
166 -)))
189 +1. Onboarding your device
167 167  
168 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
191 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
169 169  
170 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
193 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
171 171  
172 -5. Check onboarding status
173 173  
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
197 +
198 +
199 +
200 +
201 +1. Check onboarding status
202 +
174 174  You can check from mobile:
175 175  
176 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
205 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
177 177  
178 178  You can also see the hotspot status in below link:
179 179  
180 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
209 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
181 181  
182 182  Example:
183 183  
184 184  Green Synced means hotspot works normal.
185 185  
186 -[[image:1651828427715-679.png||height="374" width="635"]]
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
187 187  
188 188  
189 -== 2.4 Set the Port Forwarding ==
190 190  
191 -(((
192 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
193 -)))
194 194  
195 -[[image:1651828514449-658.png]]
196 196  
197 -(((
198 -
199 -)))
221 +1.
222 +11. Set the Port Forwarding
200 200  
201 -(((
224 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
225 +
226 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
227 +
228 +
202 202  Note: Please refer to more detailed Settings
203 -)))
204 204  
205 -(((
206 206  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
207 -)))
208 208  
209 -(((
210 210  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
211 -)))
212 212  
213 -= 3. Check the configuration of HP0D =
214 214  
215 -== 3.1 LoRa frequency configuration ==
216 216  
217 -[[image:1651828687205-178.png||height="323" width="657"]]
218 218  
219 -== 3.2 Check the LoRaWAN serveraddress ==
220 220  
221 -[[image:1651828703680-156.png||height="349" width="672"]]
239 +1. Check the configuration of HP0D
240 +11. LoRa frequency configuration
222 222  
223 -== 3.3 Check Miner configuration ==
242 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
224 224  
225 -[[image:image-20220506181408-1.png||height="451" width="513"]]
244 +1.
245 +11. Check the LoRaWAN serveraddress.
226 226  
227 -(((
228 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
229 -)))
247 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
230 230  
231 -= 4. Installation of Antenna =
232 232  
233 -(((
234 -HP0D use Fiber Glass Antenna.
235 -)))
236 236  
237 -[[image:1651832158606-882.png]]
238 238  
239 -(((
240 -
241 -)))
242 242  
243 -(((
253 +
254 +
255 +
256 +
257 +1.
258 +11. Check Miner configuration
259 +
260 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
261 +
262 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
263 +
264 +
265 +
266 +
267 +
268 +1. Installation of Antenna
269 +
270 +HP0D use Fiber Glass Antenna.
271 +
272 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
273 +
244 244  User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
245 -)))
246 246  
247 -(((
248 -[[image:1651832205608-998.png||height="349" width="198"]]
249 -)))
250 250  
251 -= 5. SSH Access for Linux console =
277 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
252 252  
253 -(((
254 -IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))
255 -)))
256 256  
257 -(((
280 +
281 +
282 +
283 +1. SSH Access for Linux console
284 +
285 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
286 +
258 258  Port:         22
259 -)))
260 260  
261 -(((
262 -User Name:      (% style="color:green" %)**root**
263 -)))
289 +User Name:      **root**
264 264  
265 -(((
266 -Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**
267 -)))
291 +Password:         **Randomly generated （found on device’s label ）**
268 268  
269 -(((
293 +
270 270  After logging in, you will be in the Linux console and can enter commands as shown below.
271 -)))
272 272  
273 -[[image:1651832284160-991.png||height="171" width="729"]]
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
274 274  
275 -= **6. How to change the Wireless function of HP0D** =
276 276  
277 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
278 278  
279 -== **6.1 Access the Linux console.** ==
280 280  
281 -Follow the previous step of Step 5.
301 +1. Trouble Shootings
302 +11. How to get a wallet address?
282 282  
283 -== 6.2 Install the package of network-manager ==
304 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
284 284  
285 -Run commands:
286 286  
287 -(% class="box infomessage" %)
288 -(((
289 - apt update
290 - apt install network-manager
291 -)))
307 +1.
308 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
292 292  
293 -[[image:image-20220507140730-1.png||height="402" width="728"]]
310 +//User can login the HP0D, able to access other Web Pages except miner page//
294 294  
295 -== 6.3 Reboot the device ==
296 296  
297 -Run command:
313 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
298 298  
299 -(% class="box infomessage" %)
300 -(((
301 - reboot
302 -)))
303 303  
304 -[[image:image-20220507140814-2.png]]
316 +1.
317 +11. Onboarding ~-~- Some parameters in miner page show timeout
305 305  
306 -== 6.4 Check the wireless type ==
319 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
307 307  
308 -Run command:
321 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
309 309  
310 -(% class="box infomessage" %)
311 -(((
312 - iw dev
313 -)))
323 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
314 314  
315 -[[image:image-20220507140941-3.png]]
325 +//It might relate to the network where might up to 10mins//
316 316  
317 -== 6.5 Connect the WiFi ==
318 318  
319 -Run command:
328 +1.
329 +11. Onboarding – Bad Gaterway
320 320  
321 -(% class="box infomessage" %)
322 -(((
323 - nmtui
324 -)))
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
325 325  
326 -[[image:image-20220507140953-4.png]]
333 +//This is caused by the process leads too long which just need to refresh the page.//
327 327  
328 -= 7. Trouble Shootings =
329 329  
330 -== 7.1 How to get a wallet address? ==
336 +1.
337 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
331 331  
332 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
333 333  
334 -== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner ==
341 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
335 335  
336 -(((
337 -User can login the HP0D, able to access other Web Pages except miner page.
338 -)))
339 339  
340 -(((
341 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
342 -)))
344 +1.
345 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
343 343  
344 -== 7.3 Onboarding ~-~- Some parameters in miner page show timeout ==
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
345 345  
346 -[[image:image-20220506182042-2.png||height="250" width="516"]]
349 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
347 347  
348 -[[image:1651832455372-647.png||height="224" width="520"]]
349 349  
350 -HP0D is establish connection to Helium server and not finished. And you might see above.
352 +1.
353 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
351 351  
352 -It might relate to the network where might up to 10mins.
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
353 353  
354 -== 7.4 Onboarding – Bad Gaterway ==
357 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
355 355  
356 -[[image:1651832583790-633.png]]
357 357  
358 -This is caused by the process leads too long which just need to refresh the page.
360 +1.
361 +11. Onboarding – MAC address is being refreshed after scan QR Code
359 359  
360 -== 7.5 Onboarding ~-~- Why did QR Code generate is aways fail? ==
363 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
361 361  
362 -[[image:image-20220506182424-3.png]]
363 363  
364 -(((
365 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
366 -)))
366 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
367 367  
368 -== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ==
368 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
369 369  
370 -[[image:1651832742262-209.png||height="297" width="365"]]
371 371  
372 -(((
373 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
374 -)))
375 375  
376 -== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ==
377 377  
378 -[[image:1651832811038-780.png||height="462" width="216"]]
373 +1.
374 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
379 379  
380 -(((
381 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
382 -)))
376 +//This is caused by the server connection delay, which does not affect the normal use.//
383 383  
384 -== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ==
378 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
385 385  
386 -(((
387 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
388 -)))
389 389  
390 -(((
391 -If you don’t see MAC address, make sure your mobile has good internet connection.
392 -)))
381 +*
382 +*1. Mobile APP crash after scan the QR Code?
383 +* //Make sure you have input the correct Wallet address to generate QR Code.//
384 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 +* //Make sure your mobile app’s relevant permission are enabled.//
386 +* //Known: The Android 11 version may cause this kind of issue.//
393 393  
394 -[[image:1651832880009-473.png]]
388 +1.
389 +11. Why the frequency/region is not the same what I purchased?
395 395  
396 -== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ==
391 +//Each HP0D is inspected and configured prior to shipping.//
397 397  
398 -This is caused by the server connection delay, which does not affect the normal use.
393 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
399 399  
400 -[[image:1651832959907-357.png]]
401 401  
402 -== 7.10 Mobile APP crash after scan the QR Code? ==
396 +1.
397 +11. Can use the frequency to a region where is not support?
403 403  
404 -* Make sure you have input the correct Wallet address to generate QR Code.
405 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
406 -* Make sure your mobile app’s relevant permission are enabled.
407 -* Known: The Android 11 version may cause this kind of issue.
399 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
408 408  
409 -== 7.11 Why the frequency/region is not the same what I purchased? ==
401 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
410 410  
411 -(((
412 -Each HP0D is inspected and configured prior to shipping.
413 -)))
414 414  
415 -(((
416 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
417 -)))
404 +1.
405 +11. Can change the frequency of the HP0D Miner?
418 418  
419 -== 7.12 Can use the frequency to a region where is not support? ==
407 +//We do not recommend doing this, it may damage your device//
420 420  
421 -(((
422 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
423 -)))
424 424  
425 -(((
426 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
427 -)))
428 428  
429 -== 7.13 Can change the frequency of the HP0D Miner? ==
430 430  
431 -We do not recommend doing this, it may damage your device
432 432  
433 -= 8. Supports =
413 +1. Supports
434 434  
435 -(((
436 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
437 -)))
415 +//If you are experiencing issues and can’t solve, you can send mail to//
438 438  
439 -(((
440 -With your question as detail as possible. We will reply and help you in the shortest.
441 -)))
417 +[[//support@dragino.com//>>mailto:support@dragino.com]]
442 442  
443 -= 9. Order Info =
419 +//With your question as detail as possible. We will reply and help you in the shortest.//
444 444  
445 -(% style="color:#0000ff" %)**HP0D-XXX**
446 446  
447 -(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
448 448  
423 +
424 +1. Order Info
425 +
426 +**HP0D-XXX**
427 +
428 +**XXX**: Frequency Band
429 +
449 449  * 868: For Bands: EU868,IN865
450 450  * 915: For Bands: US915,AU915,AS923,KR920
451 451  
452 -= 10. Manufacturer Info =
433 +1. Manufacturer Info
453 453  
454 -(((
455 455  **Shenzhen Dragino Technology Development co. LTD**
456 -)))
457 457  
458 -(((
459 459  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
460 -)))
461 461  
462 -(((
463 463  LongCheng Street, LongGang District ; Shenzhen 518116,China
464 -)))
465 465  
466 -= 11. FCC Warning =
467 467  
468 -(((
442 +1. FCC Warning
443 +
469 469  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
470 -)))
471 471  
472 -(((
473 473  ~-~- Reorient or relocate the receiving antenna.
474 -)))
475 475  
476 -(((
477 477  ~-~- Increase the separation between the equipment and receiver.
478 -)))
479 479  
480 -(((
481 481  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
482 -)))
483 483  
484 -(((
485 485  ~-~- Consult the dealer or an experienced radio/TV technician for help.
486 -)))
487 487  
488 -(((
454 +
489 489  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
490 -)))
491 491  
492 -(((
457 +
493 493  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
494 -)))
459 +
460 +
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