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1 -HP0D Full Hotspot for Helium
1 +HP0D
Content
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1 1  
2 2  
3 +
3 3  (% style="text-align:center" %)
4 -[[image:1651802206983-860.png||height="509" width="475"]]
5 +[[image:1651802206983-860.png||height="645" width="602"]]
5 5  
6 6  
7 -(((
8 +
9 +
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
12 +[[image:1651802187690-980.png]]
11 11  
12 - **Contents:**
14 +Document Version: 1.1
13 13  
14 -{{toc/}}
15 15  
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
16 16  
17 -= 1. Introduction =
18 18  
19 -== 1.1 What is HP0D ==
20 20  
21 -(((
22 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
23 -)))
24 24  
25 -(((
26 -HP0D has passed Helium Full Hotspot Approval. It supports the (% style="color:#037691" %)** miner feature from Helium** (% style="color:black" %) and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, (% style="color:#037691" %)**users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
27 -)))
28 +~1. Introduction
28 28  
29 -(((
30 -(% style="color:#037691" %)**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. (% style="color:black" %)It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
31 -)))
30 + 1.1 What is HP0D
32 32  
33 -(((
34 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
35 -)))
32 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
36 36  
37 -== 1.2 Specifications ==
34 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
38 38  
39 -**~ Hardware System:**
36 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
37 +
38 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
39 +
40 +
41 +1.2 Specifications
42 +
43 +**~ Hardware System:**
44 +
40 40   Linux Part:
41 41  
42 42  * Raspberry Pi 4
43 43  
44 -**~ Interface:**
49 +**~ Interface:**
45 45  
46 46  * 10M/100M RJ45 Ports x 1
47 47  * LoRaWAN Wireless
48 48  * Power Input: 12V 2A, DC
49 49  
50 -**~ Operating Condition:**
55 +**~ Operating Condition:**
51 51  
52 52  * Work Temperature: -20 ~~ 65°C
53 53  * Storage Temperature: -20 ~~ 65°C
54 54  * Power Input: 12V 2A, DC
55 55  
56 -== 1.3 Features ==
61 +1.3 Features
57 57  
58 58  * Open-Source Linux system
59 59  * RPi4 with 2G /4G or 8G RAM
... ... @@ -70,423 +70,386 @@
70 70  * Include prepaid $40 onboarding cost and $10 location cost.
71 71  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
72 72  
73 -== 1.4 Label info and login name ==
78 +1.4 Label info and login name
74 74  
75 -[[image:1651803959860-394.png||height="500" width="375"]]
76 -**Label information:**
77 -**Device host name:**    (% class="mark" %)dragino-xxxxxx
78 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
79 -**Miner animal name**: xxx-xxx-xxx
80 -**Miner address**:       112xxxxxx
81 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
82 -**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
83 -**SN**:  device serial number.
84 84  
85 -= 2. Quick Start & Onboarding =
81 +(% style="text-align:center" %)
82 +[[image:1651803959860-394.png||height="653" width="490"]]
86 86  
87 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
88 88  
89 -== 2.1  Connect HP0D Web UI ==
90 90  
91 -=== 2.1.1 via HP0D’s Access Point ===
86 +**~ Label information:**
92 92  
93 -At the first boot of HP0D, it will auto generate a Wi-Fi network
94 94  
95 -[[image:1651804327535-321.png||height="325" width="199"]]
89 +**~ Device host name//~://**//      dragino-xxxxxx//
96 96  
97 -(% class="box infomessage" %)
98 -(((
99 - called           : **//HPD-dragino-xxxxxx//**
100 -)))
91 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
101 101  
102 -(% class="box infomessage" %)
103 -(((
104 - with password:  **//dragino+dragino//**
105 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
106 -)))
93 +**// Miner animal name//**//: xxx-xxx-xxx//
107 107  
108 -[[image:1651804397792-591.png||height="386" width="733"]]
95 +**// Miner address//**//:          112xxxxxx//
109 109  
97 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
110 110  
111 -=== 2.1.2 Connect via HP0D hostname ===
99 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
112 112  
113 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
101 +**~ SN**//:  device serial number.//
114 114  
115 -Like: (% class="mark" %)__**//http:~/~/dragino-4ba54a//**__
116 116  
104 +2. Quick Start & Onboarding
105 +
106 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
107 +
108 + 2.1  Connect HP0D Web UI
109 +
110 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
111 +
112 + At the first boot of HP0D, it will auto generate a Wi-Fi network
113 +
114 +
115 + called           : **//HPD-dragino-xxxxxx//**
116 +
117 + with password:  **//dragino+dragino//**
118 +
119 +
120 +
121 + You can use a PC to connect to this Wi-Fi network. The PC will
122 +
123 + get an IP address 10.130.1.xxx and the HP0D has the default
124 +
125 + IP 10.130.1.1
126 +
127 +
128 +(% style="text-align:center" %)
129 +[[image:1651804397792-591.png]]
130 +
131 +
132 +
133 +
134 +2.1.2 Connect via HP0D hostname
135 +
136 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
137 +
138 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
139 +
140 + Web-UI via HP0D’s hostname.
141 +
142 +
143 + Like: __**//http:~/~/dragino-4ba54a//**__
144 +
145 +
146 +(% style="text-align:center" %)
117 117  [[image:1651804629009-699.png]]
118 118  
119 -=== 2.1.3 Connect via Ethernet Port ===
120 120  
150 +2.1.3 Connect via Ethernet Port
151 +
121 121  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
122 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
153 +
154 +
155 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
156 +
157 +(% style="text-align:center" %)
123 123  [[image:1651804782523-623.png]]
124 124  
125 -== 2.2 Generate QR Code ==
126 126  
127 -(((
161 +
162 +1.
163 +11. Generate QR Code
164 +
128 128  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
129 -)))
130 130  
131 -(((
132 132  Note: After onboarding, this wallet will become owner of this hotspot.
133 -)))
134 134  
135 -[[image:image-20220506140312-1.png||height="435" width="438"]]
169 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
136 136  
137 137  
138 -== 2.3 Onboarding Hotspot ==
139 139  
140 -(((
141 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
142 -)))
143 143  
144 -(((
174 +1.
175 +11. Onboarding Hotspot
176 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
177 +
145 145  Note: the APP version need to be greater than 3.11.
146 -)))
147 147  
148 -(((
149 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
150 -)))
151 151  
152 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
181 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
153 153  
154 -3. Scan the QR Code you generated in the previous step.
184 +1. Scan the QR Code you generated in the previous step.
155 155  
156 -[[image:1651828211026-220.png||height="405" width="191"]]
186 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
157 157  
158 -(((
159 -4. Onboarding your device
160 -)))
161 161  
162 -(((
163 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
164 -)))
189 +1. Onboarding your device
165 165  
166 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
191 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
167 167  
168 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
193 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
169 169  
170 -5. Check onboarding status
171 171  
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
197 +
198 +
199 +
200 +
201 +1. Check onboarding status
202 +
172 172  You can check from mobile:
173 173  
174 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
205 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
175 175  
176 176  You can also see the hotspot status in below link:
177 177  
178 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
209 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
179 179  
180 180  Example:
181 181  
182 182  Green Synced means hotspot works normal.
183 183  
184 -[[image:1651828427715-679.png||height="374" width="635"]]
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
185 185  
186 186  
187 -== 2.4 Set the Port Forwarding ==
188 188  
189 -(((
190 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
191 -)))
192 192  
193 -[[image:1651828514449-658.png]]
194 194  
195 -(((
196 -
197 -)))
221 +1.
222 +11. Set the Port Forwarding
198 198  
199 -(((
224 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
225 +
226 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
227 +
228 +
200 200  Note: Please refer to more detailed Settings
201 -)))
202 202  
203 -(((
204 204  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
205 -)))
206 206  
207 -(((
208 208  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
209 -)))
210 210  
211 -= 3. Check the configuration of HP0D =
212 212  
213 -== 3.1 LoRa frequency configuration ==
214 214  
215 -[[image:1651828687205-178.png||height="323" width="657"]]
216 216  
217 -== 3.2 Check the LoRaWAN serveraddress ==
218 218  
219 -[[image:1651828703680-156.png||height="349" width="672"]]
239 +1. Check the configuration of HP0D
240 +11. LoRa frequency configuration
220 220  
221 -== 3.3 Check Miner configuration ==
242 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
222 222  
223 -[[image:image-20220506181408-1.png||height="451" width="513"]]
244 +1.
245 +11. Check the LoRaWAN serveraddress.
224 224  
225 -(((
226 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
227 -)))
247 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
228 228  
229 -= 4. Installation of Antenna =
230 230  
231 -(((
232 -HP0D use Fiber Glass Antenna.
233 -)))
234 234  
235 -[[image:1651832158606-882.png]]
236 236  
237 -(((
238 -
239 -)))
240 240  
241 -(((
253 +
254 +
255 +
256 +
257 +1.
258 +11. Check Miner configuration
259 +
260 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
261 +
262 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
263 +
264 +
265 +
266 +
267 +
268 +1. Installation of Antenna
269 +
270 +HP0D use Fiber Glass Antenna.
271 +
272 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
273 +
242 242  User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
243 -)))
244 244  
245 -(((
246 -[[image:1651832205608-998.png||height="349" width="198"]]
247 -)))
248 248  
249 -= 5. SSH Access for Linux console =
277 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
250 250  
251 -(((
252 -IP address:  IP address of HP0D or hostname of HP0D ((% class="mark" %)Such as dragino-63920a(%%))
253 -)))
254 254  
255 -(((
280 +
281 +
282 +
283 +1. SSH Access for Linux console
284 +
285 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
286 +
256 256  Port:         22
257 -)))
258 258  
259 -(((
260 -User Name:      (% style="color:green" %)**root**
261 -)))
289 +User Name:      **root**
262 262  
263 -(((
264 -Password:         (% style="color:green" %)**Randomly generated （found on device’s label）**
265 -)))
291 +Password:         **Randomly generated （found on device’s label ）**
266 266  
267 -(((
293 +
268 268  After logging in, you will be in the Linux console and can enter commands as shown below.
269 -)))
270 270  
271 -[[image:1651832284160-991.png||height="171" width="729"]]
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
272 272  
273 -= **6. How to change the Wireless function of HP0D** =
274 274  
275 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
276 276  
277 -== **6.1 Access the Linux console.** ==
278 278  
279 -Follow the previous step of Step 5.
301 +1. Trouble Shootings
302 +11. How to get a wallet address?
280 280  
281 -== 6.2 Install the package of network-manager ==
304 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
282 282  
283 -Run commands:
284 284  
285 -(% class="box infomessage" %)
286 -(((
287 - apt update
288 - apt install network-manager
289 -)))
307 +1.
308 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
290 290  
291 -[[image:image-20220507140730-1.png||height="402" width="728"]]
310 +//User can login the HP0D, able to access other Web Pages except miner page//
292 292  
293 -== 6.3 Reboot the device ==
294 294  
295 -Run command:
313 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
296 296  
297 -(% class="box infomessage" %)
298 -(((
299 - reboot
300 -)))
301 301  
302 -[[image:image-20220507140814-2.png]]
316 +1.
317 +11. Onboarding ~-~- Some parameters in miner page show timeout
303 303  
304 -== 6.4 Check the wireless type ==
319 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
305 305  
306 -Run command:
321 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
307 307  
308 -(% class="box infomessage" %)
309 -(((
310 - iw dev
311 -)))
323 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
312 312  
313 -[[image:image-20220507140941-3.png]]
325 +//It might relate to the network where might up to 10mins//
314 314  
315 -== 6.5 Connect the WiFi ==
316 316  
317 -Run command:
328 +1.
329 +11. Onboarding – Bad Gaterway
318 318  
319 -(% class="box infomessage" %)
320 -(((
321 - nmtui
322 -)))
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
323 323  
324 -[[image:image-20220507140953-4.png]]
333 +//This is caused by the process leads too long which just need to refresh the page.//
325 325  
326 -= 7. Trouble Shootings =
327 327  
328 -== 7.1 How to get a wallet address? ==
336 +1.
337 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
329 329  
330 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
331 331  
332 -== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner ==
341 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
333 333  
334 -(((
335 -User can login the HP0D, able to access other Web Pages except miner page.
336 -)))
337 337  
338 -(((
339 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
340 -)))
344 +1.
345 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
341 341  
342 -== 7.3 Onboarding ~-~- Some parameters in miner page show timeout ==
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
343 343  
344 -[[image:image-20220506182042-2.png||height="250" width="516"]]
349 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
345 345  
346 -[[image:1651832455372-647.png||height="224" width="520"]]
347 347  
348 -HP0D is establish connection to Helium server and not finished. And you might see above.
352 +1.
353 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
349 349  
350 -It might relate to the network where might up to 10mins.
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
351 351  
352 -== 7.4 Onboarding – Bad Gaterway ==
357 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
353 353  
354 -[[image:1651832583790-633.png]]
355 355  
356 -This is caused by the process leads too long which just need to refresh the page.
360 +1.
361 +11. Onboarding – MAC address is being refreshed after scan QR Code
357 357  
358 -== 7.5 Onboarding ~-~- Why did QR Code generate is aways fail? ==
363 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
359 359  
360 -[[image:image-20220506182424-3.png]]
361 361  
362 -(((
363 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
364 -)))
366 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
365 365  
366 -== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ==
368 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
367 367  
368 -[[image:1651832742262-209.png||height="297" width="365"]]
369 369  
370 -(((
371 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
372 -)))
373 373  
374 -== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ==
375 375  
376 -[[image:1651832811038-780.png||height="462" width="216"]]
373 +1.
374 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
377 377  
378 -(((
379 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
380 -)))
376 +//This is caused by the server connection delay, which does not affect the normal use.//
381 381  
382 -== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ==
378 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
383 383  
384 -(((
385 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
386 -)))
387 387  
388 -(((
389 -If you don’t see MAC address, make sure your mobile has good internet connection.
390 -)))
381 +*
382 +*1. Mobile APP crash after scan the QR Code?
383 +* //Make sure you have input the correct Wallet address to generate QR Code.//
384 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 +* //Make sure your mobile app’s relevant permission are enabled.//
386 +* //Known: The Android 11 version may cause this kind of issue.//
391 391  
392 -[[image:1651832880009-473.png]]
388 +1.
389 +11. Why the frequency/region is not the same what I purchased?
393 393  
394 -== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ==
391 +//Each HP0D is inspected and configured prior to shipping.//
395 395  
396 -This is caused by the server connection delay, which does not affect the normal use.
393 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
397 397  
398 -[[image:1651832959907-357.png]]
399 399  
400 -== 7.10 Mobile APP crash after scan the QR Code? ==
396 +1.
397 +11. Can use the frequency to a region where is not support?
401 401  
402 -* Make sure you have input the correct Wallet address to generate QR Code.
403 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
404 -* Make sure your mobile app’s relevant permission are enabled.
405 -* Known: The Android 11 version may cause this kind of issue.
399 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
406 406  
407 -== 7.11 Why the frequency/region is not the same what I purchased? ==
401 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
408 408  
409 -(((
410 -Each HP0D is inspected and configured prior to shipping.
411 -)))
412 412  
413 -(((
414 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
415 -)))
404 +1.
405 +11. Can change the frequency of the HP0D Miner?
416 416  
417 -== 7.12 Can use the frequency to a region where is not support? ==
407 +//We do not recommend doing this, it may damage your device//
418 418  
419 -(((
420 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
421 -)))
422 422  
423 -(((
424 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
425 -)))
426 426  
427 -== 7.13 Can change the frequency of the HP0D Miner? ==
428 428  
429 -We do not recommend doing this, it may damage your device
430 430  
431 -= 8. Supports =
413 +1. Supports
432 432  
433 -(((
434 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
435 -)))
415 +//If you are experiencing issues and can’t solve, you can send mail to//
436 436  
437 -(((
438 -With your question as detail as possible. We will reply and help you in the shortest.
439 -)))
417 +[[//support@dragino.com//>>mailto:support@dragino.com]]
440 440  
441 -= 9. Order Info =
419 +//With your question as detail as possible. We will reply and help you in the shortest.//
442 442  
443 -(% style="color:#0000ff" %)**HP0D-XXX**
444 444  
445 -(% style="color:#0000ff" %)**XXX**(% style="color:black" %): Frequency Band
446 446  
423 +
424 +1. Order Info
425 +
426 +**HP0D-XXX**
427 +
428 +**XXX**: Frequency Band
429 +
447 447  * 868: For Bands: EU868,IN865
448 448  * 915: For Bands: US915,AU915,AS923,KR920
449 449  
450 -= 10. Manufacturer Info =
433 +1. Manufacturer Info
451 451  
452 -(((
453 453  **Shenzhen Dragino Technology Development co. LTD**
454 -)))
455 455  
456 -(((
457 457  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
458 -)))
459 459  
460 -(((
461 461  LongCheng Street, LongGang District ; Shenzhen 518116,China
462 -)))
463 463  
464 -= 11. FCC Warning =
465 465  
466 -(((
442 +1. FCC Warning
443 +
467 467  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
468 -)))
469 469  
470 -(((
471 471  ~-~- Reorient or relocate the receiving antenna.
472 -)))
473 473  
474 -(((
475 475  ~-~- Increase the separation between the equipment and receiver.
476 -)))
477 477  
478 -(((
479 479  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
480 -)))
481 481  
482 -(((
483 483  ~-~- Consult the dealer or an experienced radio/TV technician for help.
484 -)))
485 485  
486 -(((
454 +
487 487  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
488 -)))
489 489  
490 -(((
457 +
491 491  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
492 -)))
459 +
460 +
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