Changes for page HP0D -- Full Hotspot for Helium User Manual
Last modified by Xiaoling on 2024/10/21 15:44
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... ... @@ -11,6 +11,7 @@ 11 11 12 12 13 13 14 + 14 14 {{toc/}} 15 15 16 16 ... ... @@ -19,40 +19,175 @@ 19 19 ===== 1.1 What is HP0D ===== 20 20 21 21 ((( 22 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long ranges at low data rates. 23 +((( 24 +((( 25 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, 23 23 ))) 27 +))) 24 24 25 25 ((( 26 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**. 30 +((( 31 + Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long ranges 27 27 ))) 33 +))) 28 28 29 29 ((( 30 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives. 36 +((( 37 + at low data rates. 31 31 ))) 39 +))) 40 +))) 32 32 33 33 ((( 34 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network. 43 +((( 44 +((( 45 + 35 35 ))) 47 +))) 48 +))) 36 36 50 +((( 51 +((( 52 +((( 53 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in 54 +))) 55 +))) 37 37 57 +((( 58 +((( 59 + ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech 60 +))) 61 +))) 62 + 63 +((( 64 +((( 65 + packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. 66 +))) 67 +))) 68 + 69 +((( 70 +((( 71 + HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining** 72 +))) 73 +))) 74 +))) 75 + 76 +((( 77 +((( 78 +((( 79 +**~ and connects max 2 x LoRaWAN servers at the same time**. 80 +))) 81 +))) 82 +))) 83 + 84 +((( 85 +((( 86 +((( 87 + 88 +))) 89 +))) 90 +))) 91 + 92 +((( 93 +((( 94 +((( 95 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use 96 +))) 97 +))) 98 + 99 +((( 100 +((( 101 + for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives. 102 +))) 103 +))) 104 +))) 105 + 106 +((( 107 +((( 108 +((( 109 + 110 +))) 111 +))) 112 +))) 113 + 114 +((( 115 +((( 116 +((( 117 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also 118 +))) 119 +))) 120 + 121 +((( 122 +((( 123 + customize the frequency bands to use in their own LoRaWAN network. 124 +))) 125 +))) 126 +))) 127 + 128 + 38 38 ===== 1.2 Specifications ===== 39 39 131 +((( 132 +((( 40 40 **~ Hardware System:** 134 +))) 135 +))) 136 + 137 +((( 138 +((( 41 41 Linux Part: 140 +))) 141 +))) 42 42 43 -* Raspberry Pi 4 143 +* ((( 144 +((( 145 +Raspberry Pi 4 146 +))) 147 +))) 44 44 149 +((( 150 +((( 45 45 **~ Interface:** 152 +))) 153 +))) 46 46 47 -* 10M/100M RJ45 Ports x 1 48 -* LoRaWAN Wireless 49 -* Power Input: 12V 2A, DC 155 +* ((( 156 +((( 157 +10M/100M RJ45 Ports x 1 158 +))) 159 +))) 160 +* ((( 161 +((( 162 +LoRaWAN Wireless 163 +))) 164 +))) 165 +* ((( 166 +((( 167 +Power Input: 12V 2A, DC 168 +))) 169 +))) 50 50 171 +((( 172 +((( 51 51 **~ Operating Condition:** 174 +))) 175 +))) 52 52 53 -* Work Temperature: -20 ~~ 65°C 54 -* Storage Temperature: -20 ~~ 65°C 55 -* Power Input: 12V 2A, DC 177 +* ((( 178 +((( 179 +Work Temperature: -20 ~~ 65°C 180 +))) 181 +))) 182 +* ((( 183 +((( 184 +Storage Temperature: -20 ~~ 65°C 185 +))) 186 +))) 187 +* ((( 188 +((( 189 +Power Input: 12V 2A, DC 190 +))) 191 +))) 56 56 57 57 ===== 1.3 Features ===== 58 58 ... ... @@ -73,65 +73,209 @@ 73 73 74 74 ===== 1.4 Label info and login name ===== 75 75 212 + 213 +(% style="text-align:center" %) 76 76 [[image:1651803959860-394.png||height="500" width="375"]] 77 -**Label information:** 78 -**Device host name:** (% class="mark" %)dragino-xxxxxx 79 -**Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 80 -**Miner animal name**: xxx-xxx-xxx 81 -**Miner address**: 112xxxxxx 82 -**Eth MAC address**: A8: 40: 41: EF: FE: CD 83 -**Login**: root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%)) 84 -**SN**: device serial number. 85 85 216 + 217 + 218 +((( 219 +((( 220 +**~ Label information:** 221 +))) 222 +))) 223 + 224 +((( 225 +((( 226 + 227 +))) 228 +))) 229 + 230 +((( 231 +((( 232 +**~ Device host name:** (% class="mark" %)dragino-xxxxxx 233 +))) 234 +))) 235 + 236 +((( 237 +((( 238 +**~ Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 239 +))) 240 +))) 241 + 242 +((( 243 +((( 244 +**~ Miner animal name**: xxx-xxx-xxx 245 +))) 246 +))) 247 + 248 +((( 249 +((( 250 +**~ Miner address**: 112xxxxxx 251 +))) 252 +))) 253 + 254 +((( 255 +((( 256 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD 257 +))) 258 +))) 259 + 260 +((( 261 +((( 262 +**~ Login**: root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%)) 263 +))) 264 +))) 265 + 266 +((( 267 +((( 268 +**~ SN**: device serial number. 269 +))) 270 +))) 271 + 272 + 86 86 ==== 2. Quick Start & Onboarding ==== 87 87 88 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port. 275 +((( 276 +((( 277 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after 278 +))) 89 89 280 +((( 281 + connecting to its Wi-Fi network, or via its WAN Ethernet port. 282 +))) 283 +))) 90 90 285 +(% class="wikigeneratedid" id="H-2" %) 286 +((( 287 + 288 +))) 289 + 91 91 ===== 2.1 Connect HP0D Web UI ===== 92 92 93 93 ====== 2.1.1 via HP0D’s Access Point. ====== 94 94 95 -At the first boot of HP0D, it will auto generate a Wi-Fi network 294 +((( 295 +((( 296 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]] 297 +))) 298 +))) 96 96 97 -[[image:1651804327535-321.png||height="325" width="199"]] 300 +((( 301 +((( 302 + 303 +))) 304 +))) 98 98 99 -(% class="box infomessage" %) 100 - called : **//HPD-dragino-xxxxxx//** 306 +((( 307 +((( 308 + called : **//HPD-dragino-xxxxxx//** 309 +))) 310 +))) 101 101 102 -(% class="box infomessage" %) 103 - with password: **//dragino+dragino//** 104 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default IP 10.130.1.1 312 +((( 313 +((( 314 + with password: **//dragino+dragino//** 315 +))) 316 +))) 105 105 318 +((( 319 +((( 320 + 321 +))) 322 +))) 323 + 324 +((( 325 +((( 326 + 327 +))) 328 +))) 329 + 330 +((( 331 +((( 332 + You can use a PC to connect to this Wi-Fi network. The PC will 333 +))) 334 +))) 335 + 336 +((( 337 +((( 338 + get an IP address 10.130.1.xxx and the HP0D has the default 339 +))) 340 +))) 341 + 342 +((( 343 +((( 344 + IP 10.130.1.1 345 +))) 346 +))) 347 + 348 + 349 + 350 +(% style="text-align:center" %) 106 106 [[image:1651804397792-591.png||height="402" width="763"]] 107 107 108 108 354 + 109 109 ====== 2.1.2 Connect via HP0D hostname ====== 110 110 111 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname. 357 +((( 358 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your 359 +))) 112 112 113 -Like: __**//http:~/~/dragino-4ba54a//**__ 361 +((( 362 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D 363 +))) 114 114 365 +((( 366 + Web-UI via HP0D’s hostname. 367 +))) 368 + 369 + 370 + Like: __**//http:~/~/dragino-4ba54a//**__ 371 + 372 + 373 +(% style="text-align:center" %) 115 115 [[image:1651804629009-699.png]] 116 116 117 117 118 118 ====== 2.1.3 Connect via Ethernet Port ====== 119 119 120 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D. 121 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D. 379 +((( 380 +((( 381 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the 382 +))) 383 +))) 384 + 385 +((( 386 +((( 387 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D. 388 +))) 389 +))) 390 + 391 +((( 392 + 393 +))) 394 + 395 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI 396 + 397 + or SSH access of HP0D. 398 + 399 +(% style="text-align:center" %) 122 122 [[image:1651804782523-623.png]] 123 123 124 124 403 + 125 125 ===== 2.2 Generate QR Code ===== 126 126 127 127 ((( 128 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate. 407 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate. 129 129 ))) 130 130 131 131 ((( 132 -Note: After onboarding, this wallet will become owner of this hotspot. 411 + Note: After onboarding, this wallet will become owner of this hotspot. 133 133 ))) 134 134 414 +(% style="text-align:center" %) 135 135 [[image:image-20220506140312-1.png||height="435" width="438"]] 136 136 137 137 ... ... @@ -138,54 +138,58 @@ 138 138 ===== 2.3 Onboarding Hotspot ===== 139 139 140 140 ((( 141 -~1. Download the Helium Hotspot APP from the Apple or Google Play store. 421 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store. 142 142 ))) 143 143 144 144 ((( 145 -Note: the APP version need to be greater than 3.11. 425 + Note: the APP version need to be greater than 3.11. 426 +))) 146 146 428 +((( 147 147 148 148 ))) 149 149 150 150 ((( 151 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’433 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose 152 152 ))) 153 153 154 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]] 436 +((( 437 + the ‘DRAGINO Miner HP0D’ 438 +))) 155 155 440 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]] 156 156 157 -3. Scan the QR Code you generated in the previous step. 442 + 3. Scan the QR Code you generated in the previous step. 158 158 444 +(% style="text-align:center" %) 159 159 [[image:1651828211026-220.png||height="405" width="191"]] 160 160 447 + 4. Onboarding your device 161 161 162 -((( 163 -4. Onboarding your device 164 -))) 449 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of 165 165 166 -((( 167 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue. 168 -))) 451 + mobile to onboarding server might have issue. 169 169 170 -[[image:image-20220506141159-2.png||height="42 2" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]453 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]] 171 171 172 - [[image:1651828250802-391.png||height="4 21" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)455 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]] 173 173 174 174 175 175 5. Check onboarding status 176 176 177 -You can check from mobile: 460 + You can check from mobile: 178 178 179 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]] (% style="display:none" %)462 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]] 180 180 181 -You can also see the hotspot status in below link: 464 + You can also see the hotspot status in below link: 182 182 183 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//** 466 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//** 184 184 185 -Example: 468 + Example: 186 186 187 -Green Synced means hotspot works normal. 470 + Green Synced means hotspot works normal. 188 188 472 +(% style="text-align:center" %) 189 189 [[image:1651828427715-679.png||height="374" width="635"]] 190 190 191 191 ... ... @@ -192,9 +192,18 @@ 192 192 ===== 2.4 Set the Port Forwarding ===== 193 193 194 194 ((( 195 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.479 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times 196 196 ))) 197 197 482 +((( 483 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues 484 +))) 485 + 486 +((( 487 + you may have. 488 +))) 489 + 490 +(% style="text-align:center" %) 198 198 [[image:1651828514449-658.png]] 199 199 200 200 ((( ... ... @@ -202,15 +202,15 @@ 202 202 ))) 203 203 204 204 ((( 205 -Note: Please refer to more detailed Settings 498 + Note: Please refer to more detailed Settings 206 206 ))) 207 207 208 208 ((( 209 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]] 502 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]] 210 210 ))) 211 211 212 212 ((( 213 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]] 506 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]] 214 214 ))) 215 215 216 216 ... ... @@ -218,29 +218,35 @@ 218 218 219 219 ===== 3.1 LoRa frequency configuration ===== 220 220 514 +(% style="text-align:center" %) 221 221 [[image:1651828687205-178.png||height="323" width="657"]] 222 222 223 223 518 + 224 224 ===== 3.2 Check the LoRaWAN serveraddress ===== 225 225 521 + 522 +(% style="text-align:center" %) 226 226 [[image:1651828703680-156.png||height="349" width="672"]] 227 227 228 228 229 229 ===== 3.3 Check Miner configuration ===== 230 230 528 +(% style="text-align:center" %) 231 231 [[image:image-20220506181408-1.png||height="451" width="513"]] 232 232 233 -((( 234 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.** 235 -))) 531 +**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid** 236 236 533 +**~ button of Update, and then wait 10mins to check here,** 237 237 535 + 238 238 ==== 4. Installation of Antenna ==== 239 239 240 240 ((( 241 -HP0D use Fiber Glass Antenna. 539 + HP0D use Fiber Glass Antenna. 242 242 ))) 243 243 542 +(% style="text-align:center" %) 244 244 [[image:1651832158606-882.png]] 245 245 246 246 ((( ... ... @@ -248,10 +248,19 @@ 248 248 ))) 249 249 250 250 ((( 251 - Userneed to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:550 + 252 252 ))) 253 253 254 254 ((( 554 + User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector 555 +))) 556 + 557 +((( 558 + to antenna and install as below: 559 +))) 560 + 561 +((( 562 +(% style="text-align:center" %) 255 255 [[image:1651832205608-998.png||height="349" width="198"]] 256 256 ))) 257 257 ... ... @@ -258,214 +258,164 @@ 258 258 ==== 5. SSH Access for Linux console ==== 259 259 260 260 ((( 261 -IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 569 + IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 262 262 ))) 263 263 264 264 ((( 265 -Port: 22 573 + Port: 22 266 266 ))) 267 267 268 268 ((( 269 -User Name: **root** 577 + User Name: **root** 270 270 ))) 271 271 272 272 ((( 273 -Password: **Randomly generated ((% class="mark" %)found on device’s label(%%) )** 581 + Password: **Randomly generated ((% class="mark" %)found on device’s label(%%) )** 274 274 ))) 275 275 276 276 ((( 277 - Afterlogging in, you will be in the Linux console and can enter commands as shown below.585 + 278 278 ))) 279 279 280 -[[image:1651832284160-991.png]] 281 - 282 - 283 -==== **6. How to change the Wireless function of HP0D** ==== 284 - 285 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL. 286 - 287 -===== **6.1 Access the Linux console.** ===== 288 - 289 -Follow the previous step of Step 5. 290 - 291 - 292 -===== 6.2 Install the package of network-manager. ===== 293 - 294 -Run commands: 295 - 296 -(% class="box infomessage" %) 297 297 ((( 298 - apt update 299 - apt install network-manager 589 + After logging in, you will be in the Linux console and can enter commands as shown below. 300 300 ))) 301 301 302 -[[image:image-20220507140730-1.png]] 592 +(% style="text-align:center" %) 593 +[[image:1651832284160-991.png]] 303 303 304 304 305 -===== 6.3 Reboot the device. ===== 306 306 307 -Run command: 308 308 309 -(% class="box infomessage" %) 310 -((( 311 - reboot 312 -))) 598 +==== 6. Trouble Shootings ==== 313 313 314 - [[image:image-20220507140814-2.png]]600 +===== 6.1 How to get a wallet address? ===== 315 315 602 +// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet. 316 316 317 -===== 6.4 Check the wireless type ===== 318 318 319 - Runcommand:605 +===== 6.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner ===== 320 320 321 -(% class="box infomessage" %) 322 322 ((( 323 - i wdev608 + User can login the HP0D, able to access other Web Pages except miner page 324 324 ))) 325 325 326 -[[image:image-20220507140941-3.png]] 327 - 328 -===== 6.5 Connect the WiFi. ===== 329 - 330 -Run command: 331 - 332 -(% class="box infomessage" %) 333 333 ((( 334 - nmt ui612 + If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server. 335 335 ))) 336 336 337 -[[image:image-20220507140953-4.png]] 338 338 616 +===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout ===== 339 339 340 -==== 7. Trouble Shootings ==== 618 +(% style="text-align:center" %) 619 +[[image:image-20220506182042-2.png||height="250" width="516"]] 341 341 342 -===== 7.1 How to get a wallet address? ===== 621 +(% style="text-align:center" %) 622 +[[image:1651832455372-647.png||height="224" width="520"]] 343 343 344 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet. 345 345 625 + HP0D is establish connection to Helium server and not finished. And you might see above. 346 346 347 - =====7.2Onboarding~-~- Unable toaccessWeb-UI~-~-> Miner=====627 + It might relate to the network where might up to 10mins 348 348 349 -((( 350 -User can login the HP0D, able to access other Web Pages except miner page. 351 -))) 352 352 353 -((( 354 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server. 355 -))) 630 +===== 6.4 Onboarding – Bad Gaterway ===== 356 356 632 +(% style="text-align:center" %) 633 +[[image:1651832583790-633.png]] 357 357 358 - =====7.3Onboarding~-~-Some parametersinminer page showtimeout=====635 + This is caused by the process leads too long which just need to refresh the page. 359 359 360 -[[image:image-20220506182042-2.png||height="250" width="516"]] 361 361 362 -[[image:1651832455372-647.png||height="224" width="520"]] 638 +1. 639 +11. Onboarding ~-~- Why did QR Code generate is aways fail? 363 363 364 - HP0Disblish connection to Heliumerver and notfinished. And you might see above.641 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]] 365 365 366 - Itmight relate to thenetwork wheremightupto 10mins.643 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail 367 367 368 368 369 -===== 7.4 Onboarding – Bad Gaterway ===== 646 +1. 647 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual? 370 370 371 -[[image: 1651832583790-633.png]]649 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]] 372 372 373 - Thisiscausedby theprocessleads toolongwhichjustedto refreshthepage.651 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code. 374 374 375 375 376 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail? 654 +1. 655 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code 377 377 378 -[[image:image -20220506182424-3.png]]657 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]] 379 379 380 -((( 381 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail. 382 -))) 659 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve. 383 383 384 384 385 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ===== 662 +1. 663 +11. Onboarding – MAC address is being refreshed after scan QR Code 386 386 387 - [[image:1651832742262-209.png||height="297"width="365"]]665 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.// 388 388 389 -((( 390 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code. 391 -))) 392 392 668 +//If you don’t see MAC address, make sure your mobile has good internet connection.// 393 393 394 - ===== 7.7 Onboarding – MACaddressis ‘Unknown’ aftern QR Code=====670 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]] 395 395 396 -[[image:1651832811038-780.png||height="462" width="216"]] 397 397 398 -((( 399 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve. 400 -))) 401 401 402 402 403 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ===== 675 +1. 676 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ 404 404 405 -((( 406 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot. 407 -))) 678 +//This is caused by the server connection delay, which does not affect the normal use.// 408 408 409 -((( 410 -If you don’t see MAC address, make sure your mobile has good internet connection. 411 -))) 680 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]] 412 412 413 -[[image:1651832880009-473.png]] 414 414 683 +* 684 +*1. Mobile APP crash after scan the QR Code? 685 +* //Make sure you have input the correct Wallet address to generate QR Code.// 686 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.// 687 +* //Make sure your mobile app’s relevant permission are enabled.// 688 +* //Known: The Android 11 version may cause this kind of issue.// 415 415 416 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ===== 690 +1. 691 +11. Why the frequency/region is not the same what I purchased? 417 417 418 - This isausedbythe serverconnection delay,which doesnotaffect the normaluse.693 +//Each HP0D is inspected and configured prior to shipping.// 419 419 420 - [[image:1651832959907-357.png]]695 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.// 421 421 422 422 423 -===== 7.10 Mobile APP crash after scan the QR Code? ===== 698 +1. 699 +11. Can use the frequency to a region where is not support? 424 424 425 -* Make sure you have input the correct Wallet address to generate QR Code. 426 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code. 427 -* Make sure your mobile app’s relevant permission are enabled. 428 -* Known: The Android 11 version may cause this kind of issue. 701 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link// 429 429 430 - ===== 7.11 Whythe/regionisnotsamewhat I purchased? =====703 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 431 431 432 -((( 433 -Each HP0D is inspected and configured prior to shipping. 434 -))) 435 435 436 -((( 437 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you. 438 -))) 706 +1. 707 +11. Can change the frequency of the HP0D Miner? 439 439 709 +//We do not recommend doing this, it may damage your device// 440 440 441 -===== 7.12 Can use the frequency to a region where is not support? ===== 442 442 443 -((( 444 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link: 445 -))) 446 446 447 -((( 448 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 449 -))) 450 450 451 451 452 - ===== 7.13Can change the frequencyof the HP0D Miner? =====715 +1. Supports 453 453 454 - Wedonotrecommend doingthis,it maydamage yourdevice717 +//If you are experiencing issues and can’t solve, you can send mail to// 455 455 719 +[[//support@dragino.com//>>mailto:support@dragino.com]] 456 456 457 - ====8.Supports====721 +//With your question as detail as possible. We will reply and help you in the shortest.// 458 458 459 -((( 460 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]]. 461 -))) 462 462 463 -((( 464 -With your question as detail as possible. We will reply and help you in the shortest. 465 -))) 466 466 467 467 468 - ==== 9. Order Info====726 +1. Order Info 469 469 470 470 **HP0D-XXX** 471 471 ... ... @@ -474,55 +474,29 @@ 474 474 * 868: For Bands: EU868,IN865 475 475 * 915: For Bands: US915,AU915,AS923,KR920 476 476 477 - ====10. Manufacturer Info====735 +1. Manufacturer Info 478 478 479 -((( 480 480 **Shenzhen Dragino Technology Development co. LTD** 481 -))) 482 482 483 -((( 484 484 Room 202, Block B, BCT Incubation Bases (BaoChengTai), No.8 CaiYunRoad 485 -))) 486 486 487 -((( 488 488 LongCheng Street, LongGang District ; Shenzhen 518116,China 489 -))) 490 490 491 491 492 - ====11. FCC Warning====744 +1. FCC Warning 493 493 494 -((( 495 495 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 496 -))) 497 497 498 -((( 499 499 ~-~- Reorient or relocate the receiving antenna. 500 -))) 501 501 502 -((( 503 503 ~-~- Increase the separation between the equipment and receiver. 504 -))) 505 505 506 -((( 507 507 ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 508 -))) 509 509 510 -((( 511 511 ~-~- Consult the dealer or an experienced radio/TV technician for help. 512 -))) 513 513 514 -((( 515 - 516 -))) 517 517 518 -((( 519 519 Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. 520 -))) 521 521 522 -((( 523 - 524 -))) 525 525 526 -((( 527 527 The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. 528 -)))
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