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316	316	[[image:1651828211026-220.png||height="405" width="191"]]
317	317
318	318
	319	+(((
319	319	4. Onboarding your device
	321	+)))
320	320
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321	321	Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
	325	+)))
322	322
323	323	[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
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...	...	@@ -383,7 +383,9 @@
383	383
384	384	[[image:image-20220506181408-1.png||height="451" width="513"]]
385	385
386		-**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
	390	+(((
	391	+**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
	392	+)))
387	387
388	388
389	389	==== 4. Installation of Antenna ====
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446	446
447	447	(% class="box infomessage" %)
448	448	(((
449		- apt update
450		- apt install network-manager
	455	+ apt update
	456	+ apt install network-manager
451	451	)))
452	452
453	453	[[image:image-20220507140730-1.png]]
...	...	@@ -459,7 +459,7 @@
459	459
460	460	(% class="box infomessage" %)
461	461	(((
462		- reboot
	468	+ reboot
463	463	)))
464	464
465	465	[[image:image-20220507140814-2.png]]
...	...	@@ -470,7 +470,7 @@
470	470
471	471	(% class="box infomessage" %)
472	472	(((
473		- iw dev
	479	+ iw dev
474	474	)))
475	475
476	476	[[image:image-20220507140941-3.png]]
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481	481
482	482	(% class="box infomessage" %)
483	483	(((
484		- nmtui
	490	+ nmtui
485	485	)))
486	486
487	487	[[image:image-20220507140953-4.png]]
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536	536
537	537	[[image:1651832742262-209.png||height="297" width="365"]]
538	538
	545	+(((
539	539	Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
	547	+)))
540	540
541	541
542	542	===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
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543	543
544	544	[[image:1651832811038-780.png||height="462" width="216"]]
545	545
	554	+(((
546	546	If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
	556	+)))
547	547
548	548
549	549	===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
550	550
	561	+(((
551	551	After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
	563	+)))
552	552
	565	+(((
553	553	If you don’t see MAC address, make sure your mobile has good internet connection.
	567	+)))
554	554
555	555	[[image:1651832880009-473.png]]
556	556
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572	572
573	573	===== 7.11 Why the frequency/region is not the same what I purchased? =====
574	574
	589	+(((
575	575	Each HP0D is inspected and configured prior to shipping.
	591	+)))
576	576
	593	+(((
577	577	If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
	595	+)))
578	578
579	579
580	580	===== 7.12 Can use the frequency to a region where is not support? =====
581	581
582		-Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link
	600	+(((
	601	+Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
	602	+)))
583	583
	604	+(((
584	584	[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
	606	+)))
585	585
586	586
587	587	===== 7.13 Can change the frequency of the HP0D Miner? =====
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591	591
592	592	==== 8. Supports ====
593	593
594		-If you are experiencing issues and can’t solve, you can send mail to
	616	+(((
	617	+If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
	618	+)))
595	595
596		-[[support@dragino.com>>mailto:support@dragino.com]]
597		-
	620	+(((
598	598	With your question as detail as possible. We will reply and help you in the shortest.
	622	+)))
599	599
600	600
601	601	==== 9. Order Info ====
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610	610
611	611	==== 10. Manufacturer Info ====
612	612
	637	+(((
613	613	**Shenzhen Dragino Technology Development co. LTD**
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614	614
	641	+(((
615	615	Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
	643	+)))
616	616
	645	+(((
617	617	LongCheng Street, LongGang District ; Shenzhen 518116,China
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618	618
619	619
620	620	==== 11. FCC Warning ====
621	621
	652	+(((
622	622	This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
	654	+)))
623	623
	656	+(((
624	624	~-~- Reorient or relocate the receiving antenna.
	658	+)))
625	625
	660	+(((
626	626	~-~- Increase the separation between the equipment and receiver.
	662	+)))
627	627
	664	+(((
628	628	~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
	666	+)))
629	629
	668	+(((
630	630	~-~- Consult the dealer or an experienced radio/TV technician for help.
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631	631
	672	+(((
	673	+
	674	+)))
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	676	+(((
633	633	Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
	678	+)))
634	634
	680	+(((
	681	+
	682	+)))
635	635
	684	+(((
636	636	The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
	686	+)))