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Summary

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1 1  
2 2  
3 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png]]
4 +
3 3  (% style="text-align:center" %)
4 -[[image:1651802206983-860.png||height="645" width="602"]]
6 +[[image:1651802206983-860.png]]
5 5  
6 6  
7 -(((
9 +
10 +
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
13 +[[image:1651802187690-980.png]]
11 11  
15 +Document Version: 1.1
12 12  
13 13  
18 +|**Version**|**Description**|**Date**
19 +|1.0|Release|2022-Apr-8
20 +|1.1|Add trouble shootings|2022-Apr-24
21 +| | |
22 +| | |
23 +| | |
24 +| | |
14 14  
15 -{{toc/}}
16 16  
17 17  
18 -==== 1. Introduction ====
19 19  
20 -===== 1.1 What is HP0D =====
21 21  
22 -(((
23 -(((
24 -(((
25 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 -)))
27 -)))
28 -)))
29 29  
30 -(((
31 -(((
32 -(((
33 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
34 -)))
35 -)))
36 -)))
31 +~1. Introduction
37 37  
38 -(((
39 -(((
40 -(((
41 -HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
42 -)))
43 -)))
44 -)))
33 + 1.1 What is HP0D
45 45  
46 -(((
47 -(((
48 -(((
49 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 -)))
51 -)))
52 -)))
35 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
53 53  
54 -(((
55 -(((
56 -(((
57 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
58 -)))
59 -)))
60 -)))
37 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
61 61  
39 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
62 62  
63 -===== 1.2 Specifications =====
41 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
64 64  
65 -(((
66 -(((
67 -**~ Hardware System:**
68 -)))
69 -)))
70 70  
71 -(((
72 -(((
44 +
45 +
46 +1.
47 +11. Specifications
48 +
49 +**Hardware System:**
50 +
73 73   Linux Part:
74 -)))
75 -)))
76 76  
77 -* (((
78 -(((
79 -Raspberry Pi 4
80 -)))
81 -)))
53 +* Raspberry Pi 4
82 82  
83 -(((
84 -(((
85 -**~ Interface:**
86 -)))
87 -)))
88 88  
89 -* (((
90 -(((
91 -10M/100M RJ45 Ports x 1
92 -)))
93 -)))
94 -* (((
95 -(((
96 -LoRaWAN Wireless
97 -)))
98 -)))
99 -* (((
100 -(((
101 -Power Input: 12V 2A, DC
102 -)))
103 -)))
56 +**Interface:**
104 104  
105 -(((
106 -(((
107 -**~ Operating Condition:**
108 -)))
109 -)))
58 +* 10M/100M RJ45 Ports x 1
59 +* LoRaWAN Wireless
60 +* Power Input: 12V 2A, DC
110 110  
111 -* (((
112 -(((
113 -Work Temperature: -20 ~~ 65°C
114 -)))
115 -)))
116 -* (((
117 -(((
118 -Storage Temperature: -20 ~~ 65°C
119 -)))
120 -)))
121 -* (((
122 -(((
123 -Power Input: 12V 2A, DC
124 -)))
125 -)))
126 126  
127 -===== 1.3 Features =====
63 +**Operating Condition:**
128 128  
65 +* Work Temperature: -20 ~~ 65°C
66 +* Storage Temperature: -20 ~~ 65°C
67 +* Power Input: 12V 2A, DC
68 +
69 +
70 +
71 +
72 +*
73 +*1. Features
129 129  * Open-Source Linux system
130 130  * RPi4 with 2G /4G or 8G RAM
131 131  * Managed by Web GUI, SSH via Internet
... ... @@ -141,457 +141,371 @@
141 141  * Include prepaid $40 onboarding cost and $10 location cost.
142 142  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
143 143  
144 -===== 1.4 Label info and login name =====
145 145  
146 146  
147 -[[image:1651803959860-394.png||height="500" width="375"]]
148 148  
149 -(((
150 -(((
92 +
93 +
94 +1.
95 +11. Label info and login name
96 +
97 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg]]
98 +
99 +
151 151  **Label information:**
152 -)))
153 -)))
154 154  
155 -(((
156 -(((
157 -**Device host name:**      (% class="mark" %)dragino-xxxxxx
158 -)))
159 -)))
160 160  
161 -(((
162 -(((
163 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
164 -)))
165 -)))
103 +**Device host name//~://**// dragino-xxxxxx//
166 166  
167 -(((
168 -(((
169 -**Miner animal name**: xxx-xxx-xxx
170 -)))
171 -)))
105 +**Band**//:                             US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
172 172  
173 -(((
174 -(((
175 -**Miner address**:          112xxxxxx
176 -)))
177 -)))
107 +**//Miner animal name//**//: xxx-xxx-xxx//
178 178  
179 -(((
180 -(((
181 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
182 -)))
183 -)))
109 +**//Miner address//**//:          112xxxxxx//
184 184  
185 -(((
186 -(((
187 -**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
188 -)))
189 -)))
111 +**Eth MAC address**//: A8: 40: 41: EF: FE: CD//
190 190  
191 -(((
192 -(((
193 -**SN**:  device serial number.
194 -)))
195 -)))
113 +**Login**//:                         root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
196 196  
115 +**SN**//: device serial number.//
197 197  
198 -==== 2. Quick Start & Onboarding ====
199 199  
200 -(((
201 -(((
202 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
203 -)))
204 -)))
205 205  
206 -(% class="wikigeneratedid" id="H-2" %)
207 -(((
208 -
209 -)))
210 210  
211 -===== 2.1  Connect HP0D Web UI =====
120 +1. Quick Start & Onboarding
212 212  
213 -====== 2.1.1 via HP0D’s Access Point. ======
122 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
214 214  
215 -(((
216 -(((
124 +
125 +1.
126 +11. Connect HP0D Web UI
127 +111. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image003.png]] via HP0D’s Access Point.
128 +
217 217  At the first boot of HP0D, it will auto generate a Wi-Fi network
218 218  
219 -[[image:1651804327535-321.png||height="325" width="199"]]
220 -)))
221 -)))
222 222  
223 -(((
224 -(((
225 -
226 -)))
227 -)))
228 228  
229 -(((
230 -(((
231 -(% class="box infomessage" %)
232 -(((
233 - called           : **//HPD-dragino-xxxxxx//**
234 -)))
235 -)))
236 -)))
237 237  
238 -(((
239 -(((
240 -(% class="box infomessage" %)
241 -(((
242 - with password:  **//dragino+dragino//**
243 -)))
244 -)))
245 -)))
246 246  
247 -(((
248 -(((
249 - You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
250 -)))
251 -)))
135 + called           : **//HPD-dragino-xxxxxx//**
252 252  
253 -[[image:1651804397792-591.png||height="402" width="763"]]
137 +with password:  **//dragino+dragino//**
254 254  
255 255  
256 -====== 2.1.2 Connect via HP0D hostname ======
257 257  
258 -(((
259 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
260 -)))
141 +You can use a PC to connect to this Wi-Fi network. The PC will
261 261  
262 -Like: __**//http:~/~/dragino-4ba54a//**__
143 +get an IP address 10.130.1.xxx and the HP0D has the default
263 263  
264 -[[image:1651804629009-699.png]]
145 +IP 10.130.1.1
265 265  
266 266  
267 -====== 2.1.3 Connect via Ethernet Port ======
148 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image004.png]]
268 268  
269 -(((
270 -(((
150 +
151 +
152 +
153 +1.
154 +11.
155 +111. Connect via HP0D hostname
156 +
157 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
158 +
159 +PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
160 +
161 +Web-UI via HP0D’s hostname.
162 +
163 +
164 +Like: **//http:~/~/dragino-4ba54a//**
165 +
166 + [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image005.png]]
167 +
168 +
169 +1.
170 +11.
171 +111. Connect via Ethernet Port
172 +
173 +
271 271  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
272 -)))
273 -)))
274 274  
275 -(((
276 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
277 -)))
278 278  
279 -[[image:1651804782523-623.png]]
177 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
280 280  
179 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image006.png]]
281 281  
282 -===== 2.2 Generate QR Code =====
283 283  
284 -(((
182 +
183 +1.
184 +11. Generate QR Code
185 +
285 285  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
286 -)))
287 287  
288 -(((
289 289  Note: After onboarding, this wallet will become owner of this hotspot.
290 -)))
291 291  
292 -[[image:image-20220506140312-1.png||height="435" width="438"]]
190 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
293 293  
294 294  
295 -===== 2.3 Onboarding Hotspot =====
296 296  
297 -(((
298 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
299 -)))
300 300  
301 -(((
195 +1.
196 +11. Onboarding Hotspot
197 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
198 +
302 302  Note: the APP version need to be greater than 3.11.
303 303  
304 -
305 -)))
306 306  
307 -(((
308 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
309 -)))
202 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
203 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
310 310  
311 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
312 312  
206 +1. Scan the QR Code you generated in the previous step.
313 313  
314 -3. Scan the QR Code you generated in the previous step.
208 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
315 315  
316 -[[image:1651828211026-220.png||height="405" width="191"]]
317 317  
211 +1. Onboarding your device
318 318  
319 -4. Onboarding your device
213 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
320 320  
321 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  [[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]] [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
322 322  
323 323  
324 -5. Check onboarding status
218 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
325 325  
220 +
221 +
222 +
223 +1. Check onboarding status
224 +
326 326  You can check from mobile:
327 327  
328 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
227 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
329 329  
330 330  You can also see the hotspot status in below link:
331 331  
332 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
231 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
333 333  
334 334  Example:
335 335  
336 336  Green Synced means hotspot works normal.
337 337  
338 -[[image:1651828427715-679.png||height="374" width="635"]]
237 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
339 339  
340 340  
341 -===== 2.4 Set the Port Forwarding =====
342 342  
343 -(((
344 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
345 -)))
346 346  
347 -[[image:1651828514449-658.png]]
348 348  
349 -(((
350 -
351 -)))
243 +1.
244 +11. Set the Port Forwarding
352 352  
353 -(((
246 +
247 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
248 +
249 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
250 +
251 +
354 354  Note: Please refer to more detailed Settings
355 -)))
356 356  
357 -(((
358 358  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
359 -)))
360 360  
361 -(((
362 362  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
363 -)))
364 364  
365 365  
366 -==== 3. Check the configuration of HP0D ====
367 367  
368 -===== 3.1 LoRa frequency configuration =====
369 369  
370 -[[image:1651828687205-178.png||height="323" width="657"]]
371 371  
262 +1. Check the configuration of HP0D
263 +11. LoRa frequency configuration
372 372  
373 -===== 3.2 Check the LoRaWAN serveraddress =====
374 374  
375 -[[image:1651828703680-156.png||height="349" width="672"]]
266 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
376 376  
268 +1.
269 +11. Check the LoRaWAN serveraddress.
377 377  
378 -===== 3.3 Check Miner configuration =====
271 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
379 379  
380 -[[image:image-20220506181408-1.png||height="451" width="513"]]
381 381  
382 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
383 383  
384 384  
385 -==== 4. Installation of Antenna ====
386 386  
387 -(((
388 -HP0D use Fiber Glass Antenna.
389 -)))
390 390  
391 -[[image:1651832158606-882.png]]
392 392  
393 -(((
394 -
395 -)))
396 396  
397 -(((
398 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
399 -)))
400 400  
401 -(((
402 -[[image:1651832205608-998.png||height="349" width="198"]]
403 -)))
281 +1.
282 +11. Check Miner configuration
404 404  
405 -==== 5. SSH Access for Linux console ====
284 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
406 406  
407 -(((
408 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
409 -)))
286 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
410 410  
411 -(((
412 -Port:         22
413 -)))
414 414  
415 -(((
416 -User Name:      **root**
417 -)))
418 418  
419 -(((
420 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
421 -)))
422 422  
423 -(((
424 -After logging in, you will be in the Linux console and can enter commands as shown below.
425 -)))
426 426  
427 -[[image:1651832284160-991.png]]
292 +1. Installation of Antenna
428 428  
294 +HP0D use Fiber Glass Antenna.
429 429  
430 -==== **6. How to change the Wireless function of HP0D** ====
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
431 431  
432 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
298 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
433 433  
434 -===== **6.1 Access the Linux console.** =====
435 435  
436 -Follow the previous step of Step 5.
301 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
437 437  
438 438  
439 -===== 6.2 Install the package of network-manager. =====
440 440  
441 -Run commands:
442 442  
443 -(% class="box infomessage" %)
444 -(((
445 - apt update
446 - apt install network-manager
447 -)))
448 448  
449 -[[image:image-20220507140730-1.png]]
307 +1. SSH Access for Linux console
450 450  
309 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
451 451  
452 -===== 6.3 Reboot the device. =====
311 +Port:         22
453 453  
454 -Run command:
313 +User Name:      **root**
455 455  
456 -(% class="box infomessage" %)
457 -(((
458 - reboot
459 -)))
315 +Password:         **Randomly generated （found on device’s label ）**
460 460  
461 -[[image:image-20220507140814-2.png]]
462 462  
463 -===== 6.4 Check the wireless type =====
318 +After logging in, you will be in the Linux console and can enter commands as shown below.
464 464  
465 -Run command:
320 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
466 466  
467 -(% class="box infomessage" %)
468 -(((
469 - iw dev
470 -)))
471 471  
472 -[[image:image-20220507140941-3.png]]
473 473  
474 -===== 6.5 Connect the WiFi. =====
475 475  
476 -Run command:
325 +1. Trouble Shootings
326 +11. How to get a wallet address?
477 477  
478 -(% class="box infomessage" %)
479 -(((
480 - nmtui
481 -)))
328 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
482 482  
483 -[[image:image-20220507140953-4.png]]
484 484  
331 +1.
332 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
485 485  
486 -==== 7. Trouble Shootings ====
487 487  
488 -===== 7.1 How to get a wallet address? =====
335 +//User can login the HP0D, able to access other Web Pages except miner page//
489 489  
490 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
491 491  
338 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
492 492  
493 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
494 494  
495 -(((
496 -User can login the HP0D, able to access other Web Pages except miner page.
497 -)))
341 +1.
342 +11. Onboarding ~-~- Some parameters in miner page show timeout
498 498  
499 -(((
500 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
501 -)))
344 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
502 502  
346 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
503 503  
504 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
348 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
505 505  
506 -[[image:image-20220506182042-2.png||height="250" width="516"]]
350 +//It might relate to the network where might up to 10mins//
507 507  
508 -[[image:1651832455372-647.png||height="224" width="520"]]
509 509  
510 -HP0D is establish connection to Helium server and not finished. And you might see above.It might relate to the network where might up to 10mins.
353 +1.
354 +11. Onboarding – Bad Gaterway
511 511  
356 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
512 512  
513 -===== 7.4 Onboarding – Bad Gaterway =====
358 +//This is caused by the process leads too long which just need to refresh the page.//
514 514  
515 -[[image:1651832583790-633.png]]
516 516  
517 -This is caused by the process leads too long which just need to refresh the page.
361 +1.
362 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
518 518  
364 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
519 519  
520 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
366 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
521 521  
522 -[[image:image-20220506182424-3.png]]
523 523  
524 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
369 +1.
370 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
525 525  
372 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
526 526  
527 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
374 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
528 528  
529 -[[image:1651832742262-209.png||height="297" width="365"]]
530 530  
531 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
377 +1.
378 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
532 532  
380 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
533 533  
534 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
382 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
535 535  
536 -[[image:1651832811038-780.png||height="462" width="216"]]
537 537  
538 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
385 +1.
386 +11. Onboarding – MAC address is being refreshed after scan QR Code
539 539  
388 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
540 540  
541 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
542 542  
543 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
391 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
544 544  
545 -If you don’t see MAC address, make sure your mobile has good internet connection.
393 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
546 546  
547 -[[image:1651832880009-473.png]]
548 548  
549 549  
550 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
551 551  
552 -This is caused by the server connection delay, which does not affect the normal use.
398 +1.
399 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
553 553  
554 -[[image:1651832959907-357.png]]
401 +//This is caused by the server connection delay, which does not affect the normal use.//
555 555  
403 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
556 556  
557 -===== 7.10 Mobile APP crash after scan the QR Code? =====
558 558  
559 -* Make sure you have input the correct Wallet address to generate QR Code.
560 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
561 -* Make sure your mobile app’s relevant permission are enabled.
562 -* Known: The Android 11 version may cause this kind of issue.
406 +*
407 +*1. Mobile APP crash after scan the QR Code?
408 +* //Make sure you have input the correct Wallet address to generate QR Code.//
409 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
410 +* //Make sure your mobile app’s relevant permission are enabled.//
411 +* //Known: The Android 11 version may cause this kind of issue.//
563 563  
564 564  
565 -===== 7.11 Why the frequency/region is not the same what I purchased? =====
414 +1.
415 +11. Why the frequency/region is not the same what I purchased?
566 566  
567 -Each HP0D is inspected and configured prior to shipping.
417 +//Each HP0D is inspected and configured prior to shipping.//
568 568  
569 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
419 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
570 570  
571 571  
572 -===== 7.12 Can use the frequency to a region where is not support? =====
422 +1.
423 +11. Can use the frequency to a region where is not support?
573 573  
574 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link
425 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
575 575  
576 576  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
577 577  
578 578  
579 -===== 7.13 Can change the frequency of the HP0D Miner? =====
430 +1.
431 +11. Can change the frequency of the HP0D Miner?
580 580  
581 -We do not recommend doing this, it may damage your device
433 +//We do not recommend doing this, it may damage your device//
582 582  
583 583  
584 -==== 8. Supports ====
585 585  
586 -If you are experiencing issues and can’t solve, you can send mail to
587 587  
588 -[[support@dragino.com>>mailto:support@dragino.com]]
589 589  
590 -With your question as detail as possible. We will reply and help you in the shortest.
439 +1. Supports
591 591  
592 592  
593 -==== 9. Order Info ====
442 +//If you are experiencing issues and can’t solve, you can send mail to//
594 594  
444 +[[//support@dragino.com//>>mailto:support@dragino.com]]
445 +
446 +//With your question as detail as possible. We will reply and help you in the shortest.//
447 +
448 +
449 +
450 +
451 +1. Order Info
452 +
453 +
595 595  **HP0D-XXX**
596 596  
597 597  **XXX**: Frequency Band
... ... @@ -600,8 +600,9 @@
600 600  * 915: For Bands: US915,AU915,AS923,KR920
601 601  
602 602  
603 -==== 10. Manufacturer Info ====
604 604  
463 +1. Manufacturer Info
464 +
605 605  **Shenzhen Dragino Technology Development co. LTD**
606 606  
607 607  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
... ... @@ -609,7 +609,7 @@
609 609  LongCheng Street, LongGang District ; Shenzhen 518116,China
610 610  
611 611  
612 -==== 11. FCC Warning ====
472 +1. FCC Warning
613 613  
614 614  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
615 615  
... ... @@ -626,3 +626,5 @@
626 626  
627 627  
628 628  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
489 +
490 +
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