Changes for page HP0D -- Full Hotspot for Helium User Manual
Last modified by Xiaoling on 2024/10/21 15:44
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... ... @@ -214,7 +214,7 @@ 214 214 215 215 ((( 216 216 ((( 217 - 217 +At the first boot of HP0D, it will auto generate a Wi-Fi network 218 218 219 219 [[image:1651804327535-321.png||height="325" width="199"]] 220 220 ))) ... ... @@ -253,7 +253,6 @@ 253 253 [[image:1651804397792-591.png||height="402" width="763"]] 254 254 255 255 256 - 257 257 ====== 2.1.2 Connect via HP0D hostname ====== 258 258 259 259 ((( ... ... @@ -513,67 +513,48 @@ 513 513 514 514 ===== 7.4 Onboarding – Bad Gaterway ===== 515 515 516 -(% style="text-align:center" %) 517 517 [[image:1651832583790-633.png]] 518 518 519 - 517 +This is caused by the process leads too long which just need to refresh the page. 520 520 521 521 522 522 7.5 Onboarding ~-~- Why did QR Code generate is aways fail? 523 523 524 -(% style="text-align:center" %) 525 525 [[image:image-20220506182424-3.png]] 526 526 527 - 524 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail. 528 528 529 - device block height is much lower than the current height as the above picture like '1 1', the QR code 530 530 531 - generation may fail. 532 - 533 - 534 534 ===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ===== 535 535 536 -(% style="text-align:center" %) 537 537 [[image:1651832742262-209.png||height="297" width="365"]] 538 538 539 - 531 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code. 540 540 541 - click the button of ‘Clean’ to re-generate the QR Code. 542 542 543 - 544 544 ===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ===== 545 545 546 -(% style="text-align:center" %) 547 547 [[image:1651832811038-780.png||height="462" width="216"]] 548 548 549 - 538 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve. 550 550 551 - please contact us to help you solve. 552 552 553 - 554 554 ===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ===== 555 555 556 - // //After scan QR Code, Mobile APP will connect Helium onboarding server and provide the543 +After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot. 557 557 558 - publickey/walletaddressto onboardingserver.Serverwill returnthe matchMAC address545 +If you don’t see MAC address, make sure your mobile has good internet connection. 559 559 560 - for this hotspot. 561 - 562 - 563 - If you don’t see MAC address, make sure your mobile has good internet connection. 564 - 565 -(% style="text-align:center" %) 566 566 [[image:1651832880009-473.png]] 567 567 568 568 569 569 ===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ===== 570 570 571 - 552 +This is caused by the server connection delay, which does not affect the normal use. 572 572 573 - 574 -(% style="text-align:center" %) 575 575 [[image:1651832959907-357.png]] 576 576 556 + 577 577 ===== 7.10 Mobile APP crash after scan the QR Code? ===== 578 578 579 579 * Make sure you have input the correct Wallet address to generate QR Code. ... ... @@ -581,44 +581,37 @@ 581 581 * Make sure your mobile app’s relevant permission are enabled. 582 582 * Known: The Android 11 version may cause this kind of issue. 583 583 584 -1. 585 -11. Why the frequency/region is not the same what I purchased? 586 586 587 - //EachHP0Disinspectedand configuredpriortoshipping.//565 +===== 7.11 Why the frequency/region is not the same what I purchased? ===== 588 588 589 - //IfyourHP0DWeb-UI – Minerregionisnot thesame with theshell labels,pleasecontact oursupportteam that will solvethisissue for you.//567 +Each HP0D is inspected and configured prior to shipping. 590 590 569 +If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you. 591 591 592 -1. 593 -11. Can use the frequency to a region where is not support? 594 594 595 - //Pleasemakesure that the regionsupports thisfrequency,youcanconfirmtheappropriatefrequencythroughthislink//572 +===== 7.12 Can use the frequency to a region where is not support? ===== 596 596 574 +Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link 575 + 597 597 [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 598 598 599 599 600 -1. 601 -11. Can change the frequency of the HP0D Miner? 579 +===== 7.13 Can change the frequency of the HP0D Miner? ===== 602 602 603 - //We do not recommend doing this, it may damage your device//581 +We do not recommend doing this, it may damage your device 604 604 605 605 584 +==== 8. Supports ==== 606 606 586 +If you are experiencing issues and can’t solve, you can send mail to 607 607 588 +[[support@dragino.com>>mailto:support@dragino.com]] 608 608 609 - 1.Supports590 +With your question as detail as possible. We will reply and help you in the shortest. 610 610 611 -//If you are experiencing issues and can’t solve, you can send mail to// 612 612 613 - [[//support@dragino.com//>>mailto:support@dragino.com]]593 +==== 9. Order Info ==== 614 614 615 -//With your question as detail as possible. We will reply and help you in the shortest.// 616 - 617 - 618 - 619 - 620 -1. Order Info 621 - 622 622 **HP0D-XXX** 623 623 624 624 **XXX**: Frequency Band ... ... @@ -626,8 +626,9 @@ 626 626 * 868: For Bands: EU868,IN865 627 627 * 915: For Bands: US915,AU915,AS923,KR920 628 628 629 -1. Manufacturer Info 630 630 603 +==== 10. Manufacturer Info ==== 604 + 631 631 **Shenzhen Dragino Technology Development co. LTD** 632 632 633 633 Room 202, Block B, BCT Incubation Bases (BaoChengTai), No.8 CaiYunRoad ... ... @@ -635,7 +635,7 @@ 635 635 LongCheng Street, LongGang District ; Shenzhen 518116,China 636 636 637 637 638 -1. FCC Warning 612 +==== 11. FCC Warning ==== 639 639 640 640 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 641 641