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Last modified by Xiaoling on 2024/10/21 15:44
From version 73.4
edited by Xiaoling
on 2022/05/07 14:47
Change comment: There is no comment for this version
To version 64.1
edited by Xiaoling
on 2022/05/06 18:29
Change comment: Uploaded new attachment "1651832959907-357.png", version {1}

Summary

Details

Page properties
Content
... ... @@ -22,15 +22,27 @@
22 22  (((
23 23  (((
24 24  (((
25 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
25 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
26 26  )))
27 27  )))
28 +
29 +(((
30 +(((
31 + Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
28 28  )))
33 +)))
29 29  
30 30  (((
31 31  (((
37 + at low data rates.
38 +)))
39 +)))
40 +)))
41 +
32 32  (((
33 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
43 +(((
44 +(((
45 +
34 34  )))
35 35  )))
36 36  )))
... ... @@ -38,15 +38,25 @@
38 38  (((
39 39  (((
40 40  (((
41 -HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
53 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
42 42  )))
43 43  )))
56 +
57 +(((
58 +(((
59 + ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
44 44  )))
61 +)))
45 45  
46 46  (((
47 47  (((
65 + packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
66 +)))
67 +)))
68 +
48 48  (((
49 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
70 +(((
71 + HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
50 50  )))
51 51  )))
52 52  )))
... ... @@ -54,12 +54,56 @@
54 54  (((
55 55  (((
56 56  (((
57 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
79 +**~ and connects max 2 x LoRaWAN servers at the same time**.
58 58  )))
59 59  )))
60 60  )))
61 61  
84 +(((
85 +(((
86 +(((
87 +
88 +)))
89 +)))
90 +)))
62 62  
92 +(((
93 +(((
94 +(((
95 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
96 +)))
97 +)))
98 +
99 +(((
100 +(((
101 + for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
102 +)))
103 +)))
104 +)))
105 +
106 +(((
107 +(((
108 +(((
109 +
110 +)))
111 +)))
112 +)))
113 +
114 +(((
115 +(((
116 +(((
117 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
118 +)))
119 +)))
120 +
121 +(((
122 +(((
123 + customize the frequency bands to use in their own LoRaWAN network.
124 +)))
125 +)))
126 +)))
127 +
128 +
63 63  ===== 1.2 Specifications =====
64 64  
65 65  (((
... ... @@ -144,64 +144,77 @@
144 144  ===== 1.4 Label info and login name =====
145 145  
146 146  
213 +(% style="text-align:center" %)
147 147  [[image:1651803959860-394.png||height="500" width="375"]]
148 148  
216 +
217 +
149 149  (((
150 150  (((
151 -**Label information:**
220 +**~ Label information:**
152 152  )))
153 153  )))
154 154  
155 155  (((
156 156  (((
157 -**Device host name:**      (% class="mark" %)dragino-xxxxxx
226 +
158 158  )))
159 159  )))
160 160  
161 161  (((
162 162  (((
163 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
232 +**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
164 164  )))
165 165  )))
166 166  
167 167  (((
168 168  (((
169 -**Miner animal name**: xxx-xxx-xxx
238 +**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
170 170  )))
171 171  )))
172 172  
173 173  (((
174 174  (((
175 -**Miner address**:          112xxxxxx
244 +**~ Miner animal name**: xxx-xxx-xxx
176 176  )))
177 177  )))
178 178  
179 179  (((
180 180  (((
181 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
250 +**~ Miner address**:          112xxxxxx
182 182  )))
183 183  )))
184 184  
185 185  (((
186 186  (((
187 -**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
256 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
188 188  )))
189 189  )))
190 190  
191 191  (((
192 192  (((
193 -**SN**:  device serial number.
262 +**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
194 194  )))
195 195  )))
196 196  
266 +(((
267 +(((
268 +**~ SN**:  device serial number.
269 +)))
270 +)))
197 197  
272 +
198 198  ==== 2. Quick Start & Onboarding ====
199 199  
200 200  (((
201 201  (((
202 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
277 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after
203 203  )))
279 +
280 +(((
281 + connecting to its Wi-Fi network, or via its WAN Ethernet port.
204 204  )))
283 +)))
205 205  
206 206  (% class="wikigeneratedid" id="H-2" %)
207 207  (((
... ... @@ -214,9 +214,7 @@
214 214  
215 215  (((
216 216  (((
217 - At the first boot of HP0D, it will auto generate a Wi-Fi network
218 -
219 -[[image:1651804327535-321.png||height="325" width="199"]]
296 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
220 220  )))
221 221  )))
222 222  
... ... @@ -228,28 +228,49 @@
228 228  
229 229  (((
230 230  (((
231 -(% class="box infomessage" %)
232 -(((
233 233   called           : **//HPD-dragino-xxxxxx//**
234 234  )))
235 235  )))
311 +
312 +(((
313 +(((
314 + with password:  **//dragino+dragino//**
236 236  )))
316 +)))
237 237  
238 238  (((
239 239  (((
240 -(% class="box infomessage" %)
320 +
321 +)))
322 +)))
323 +
241 241  (((
242 - with password:  **//dragino+dragino//**
325 +(((
326 +
243 243  )))
244 244  )))
329 +
330 +(((
331 +(((
332 + You can use a PC to connect to this Wi-Fi network. The PC will
245 245  )))
334 +)))
246 246  
247 247  (((
248 248  (((
249 - You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
338 + get an IP address 10.130.1.xxx and the HP0D has the default
250 250  )))
251 251  )))
252 252  
342 +(((
343 +(((
344 + IP 10.130.1.1
345 +)))
346 +)))
347 +
348 +
349 +
350 +(% style="text-align:center" %)
253 253  [[image:1651804397792-591.png||height="402" width="763"]]
254 254  
255 255  
... ... @@ -257,11 +257,22 @@
257 257  ====== 2.1.2 Connect via HP0D hostname ======
258 258  
259 259  (((
260 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
358 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
261 261  )))
262 262  
263 -Like: __**//http:~/~/dragino-4ba54a//**__
361 +(((
362 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
363 +)))
264 264  
365 +(((
366 + Web-UI via HP0D’s hostname.
367 +)))
368 +
369 +
370 + Like: __**//http:~/~/dragino-4ba54a//**__
371 +
372 +
373 +(% style="text-align:center" %)
265 265  [[image:1651804629009-699.png]]
266 266  
267 267  
... ... @@ -269,27 +269,40 @@
269 269  
270 270  (((
271 271  (((
272 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
381 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
273 273  )))
274 274  )))
275 275  
276 276  (((
277 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
386 +(((
387 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
278 278  )))
389 +)))
279 279  
391 +(((
392 +
393 +)))
394 +
395 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
396 +
397 + or SSH access of HP0D.
398 +
399 +(% style="text-align:center" %)
280 280  [[image:1651804782523-623.png]]
281 281  
282 282  
403 +
283 283  ===== 2.2 Generate QR Code =====
284 284  
285 285  (((
286 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
407 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
287 287  )))
288 288  
289 289  (((
290 -Note: After onboarding, this wallet will become owner of this hotspot.
411 + Note: After onboarding, this wallet will become owner of this hotspot.
291 291  )))
292 292  
414 +(% style="text-align:center" %)
293 293  [[image:image-20220506140312-1.png||height="435" width="438"]]
294 294  
295 295  
... ... @@ -296,46 +296,58 @@
296 296  ===== 2.3 Onboarding Hotspot =====
297 297  
298 298  (((
299 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
421 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
300 300  )))
301 301  
302 302  (((
303 -Note: the APP version need to be greater than 3.11.
425 + Note: the APP version need to be greater than 3.11.
426 +)))
304 304  
428 +(((
305 305  
306 306  )))
307 307  
308 308  (((
309 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
433 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
310 310  )))
311 311  
312 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
436 +(((
437 + the ‘DRAGINO Miner HP0D’
438 +)))
313 313  
440 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
314 314  
315 -3. Scan the QR Code you generated in the previous step.
442 + 3. Scan the QR Code you generated in the previous step.
316 316  
444 +(% style="text-align:center" %)
317 317  [[image:1651828211026-220.png||height="405" width="191"]]
318 318  
447 + 4. Onboarding your device
319 319  
320 -4. Onboarding your device
449 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
321 321  
322 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  [[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]] [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
451 + mobile to onboarding server might have issue.
323 323  
453 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
324 324  
455 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
456 +
457 +
325 325  5. Check onboarding status
326 326  
327 -You can check from mobile:
460 + You can check from mobile:
328 328  
329 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
462 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
330 330  
331 -You can also see the hotspot status in below link:
464 + You can also see the hotspot status in below link:
332 332  
333 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
466 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
334 334  
335 -Example:
468 + Example:
336 336  
337 -Green Synced means hotspot works normal.
470 + Green Synced means hotspot works normal.
338 338  
472 +(% style="text-align:center" %)
339 339  [[image:1651828427715-679.png||height="374" width="635"]]
340 340  
341 341  
... ... @@ -342,9 +342,18 @@
342 342  ===== 2.4 Set the Port Forwarding =====
343 343  
344 344  (((
345 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
479 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
346 346  )))
347 347  
482 +(((
483 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
484 +)))
485 +
486 +(((
487 + you may have.
488 +)))
489 +
490 +(% style="text-align:center" %)
348 348  [[image:1651828514449-658.png]]
349 349  
350 350  (((
... ... @@ -352,15 +352,15 @@
352 352  )))
353 353  
354 354  (((
355 -Note: Please refer to more detailed Settings
498 + Note: Please refer to more detailed Settings
356 356  )))
357 357  
358 358  (((
359 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
502 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
360 360  )))
361 361  
362 362  (((
363 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
506 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
364 364  )))
365 365  
366 366  
... ... @@ -368,27 +368,35 @@
368 368  
369 369  ===== 3.1 LoRa frequency configuration =====
370 370  
514 +(% style="text-align:center" %)
371 371  [[image:1651828687205-178.png||height="323" width="657"]]
372 372  
373 373  
518 +
374 374  ===== 3.2 Check the LoRaWAN serveraddress =====
375 375  
521 +
522 +(% style="text-align:center" %)
376 376  [[image:1651828703680-156.png||height="349" width="672"]]
377 377  
378 378  
379 379  ===== 3.3 Check Miner configuration =====
380 380  
528 +(% style="text-align:center" %)
381 381  [[image:image-20220506181408-1.png||height="451" width="513"]]
382 382  
383 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
531 +**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
384 384  
533 +**~ button of Update, and then wait 10mins to check here,**
385 385  
535 +
386 386  ==== 4. Installation of Antenna ====
387 387  
388 388  (((
389 -HP0D use Fiber Glass Antenna.
539 + HP0D use Fiber Glass Antenna.
390 390  )))
391 391  
542 +(% style="text-align:center" %)
392 392  [[image:1651832158606-882.png]]
393 393  
394 394  (((
... ... @@ -396,123 +396,88 @@
396 396  )))
397 397  
398 398  (((
399 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
550 +
400 400  )))
401 401  
402 402  (((
403 -[[image:1651832205608-998.png||height="349" width="198"]]
554 + User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
404 404  )))
405 405  
406 -==== 5. SSH Access for Linux console ====
407 -
408 408  (((
409 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
558 + to antenna and install as below:
410 410  )))
411 411  
412 412  (((
413 -Port:         22
562 +(% style="text-align:center" %)
563 +[[image:1651832205608-998.png||height="349" width="198"]]
414 414  )))
415 415  
566 +==== 5. SSH Access for Linux console ====
567 +
416 416  (((
417 -User Name:      **root**
569 + IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
418 418  )))
419 419  
420 420  (((
421 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
573 + Port:         22
422 422  )))
423 423  
424 424  (((
425 -After logging in, you will be in the Linux console and can enter commands as shown below.
577 + User Name:      **root**
426 426  )))
427 427  
428 -[[image:1651832284160-991.png]]
429 -
430 -
431 -==== **6. How to change the Wireless function of HP0D** ====
432 -
433 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
434 -
435 -===== **6.1 Access the Linux console.** =====
436 -
437 -Follow the previous step of Step 5.
438 -
439 -
440 -===== 6.2 Install the package of network-manager. =====
441 -
442 -Run commands:
443 -
444 -(% class="box infomessage" %)
445 445  (((
446 - apt update
447 - apt install network-manager
581 + Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
448 448  )))
449 449  
450 -[[image:image-20220507140730-1.png]]
451 -
452 -
453 -===== 6.3 Reboot the device. =====
454 -
455 -Run command:
456 -
457 -(% class="box infomessage" %)
458 458  (((
459 - reboot
585 +
460 460  )))
461 461  
462 -[[image:image-20220507140814-2.png]]
463 -
464 -===== 6.4 Check the wireless type =====
465 -
466 -Run command:
467 -
468 -(% class="box infomessage" %)
469 469  (((
470 - iw dev
589 + After logging in, you will be in the Linux console and can enter commands as shown below.
471 471  )))
472 472  
473 -[[image:image-20220507140941-3.png]]
592 +(% style="text-align:center" %)
593 +[[image:1651832284160-991.png]]
474 474  
475 -===== 6.5 Connect the WiFi. =====
476 476  
477 -Run command:
478 478  
479 -(% class="box infomessage" %)
480 -(((
481 - nmtui
482 -)))
483 483  
484 -[[image:image-20220507140953-4.png]]
598 +==== 6. Trouble Shootings ====
485 485  
600 +===== 6.1 How to get a wallet address? =====
486 486  
487 -==== 7. Trouble Shootings ====
602 +// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
488 488  
489 -===== 7.1 How to get a wallet address? =====
490 490  
491 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
605 +===== 6.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
492 492  
493 -
494 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
495 -
496 496  (((
497 -User can login the HP0D, able to access other Web Pages except miner page.
608 + User can login the HP0D, able to access other Web Pages except miner page
498 498  )))
499 499  
500 500  (((
501 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
612 + If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
502 502  )))
503 503  
504 504  
505 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
616 +===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout  =====
506 506  
618 +(% style="text-align:center" %)
507 507  [[image:image-20220506182042-2.png||height="250" width="516"]]
508 508  
621 +(% style="text-align:center" %)
509 509  [[image:1651832455372-647.png||height="224" width="520"]]
510 510  
511 -HP0D is establish connection to Helium server and not finished. And you might see above.It might relate to the network where might up to 10mins.
512 512  
625 + HP0D is establish connection to Helium server and not finished. And you might see above.
513 513  
514 -===== 7.4 Onboarding – Bad Gaterway =====
627 + It might relate to the network where might up to 10mins
515 515  
629 +
630 +===== 6.4 Onboarding – Bad Gaterway =====
631 +
516 516  (% style="text-align:center" %)
517 517  [[image:1651832583790-633.png]]
518 518  
... ... @@ -519,68 +519,58 @@
519 519   This is caused by the process leads too long which just need to refresh the page.
520 520  
521 521  
522 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
638 +1.
639 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
523 523  
524 -(% style="text-align:center" %)
525 -[[image:image-20220506182424-3.png]]
641 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
526 526  
527 - This may be related to the current block height, if the device is synchronizing to the latest height or if the
643 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
528 528  
529 - device block height is much lower than the current height as the above picture like '1 1', the QR code
530 530  
531 - generation may fail.
646 +1.
647 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
532 532  
649 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
533 533  
534 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
651 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
535 535  
536 -(% style="text-align:center" %)
537 -[[image:1651832742262-209.png||height="297" width="365"]]
538 538  
539 - Please ensure that you enter the correct wallet address and that your network is up and running, the user can
654 +1.
655 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
540 540  
541 - click the button of ‘Clean’ to re-generate the QR Code.
657 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
542 542  
659 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
543 543  
544 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
545 545  
546 -(% style="text-align:center" %)
547 -[[image:1651832811038-780.png||height="462" width="216"]]
662 +1.
663 +11. Onboarding – MAC address is being refreshed after scan QR Code
548 548  
549 - If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
665 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
550 550  
551 - please contact us to help you solve.
552 552  
668 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
553 553  
554 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
670 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
555 555  
556 -// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
557 557  
558 - public key/ wallet address to onboarding server. Server will return the match MAC address
559 559  
560 - for this hotspot.
561 561  
675 +1.
676 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
562 562  
563 - If you don’t see MAC address, make sure your mobile has good internet connection.
678 +//This is caused by the server connection delay, which does not affect the normal use.//
564 564  
565 -(% style="text-align:center" %)
566 -[[image:1651832880009-473.png]]
680 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
567 567  
568 568  
569 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
683 +*
684 +*1. Mobile APP crash after scan the QR Code?
685 +* //Make sure you have input the correct Wallet address to generate QR Code.//
686 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
687 +* //Make sure your mobile app’s relevant permission are enabled.//
688 +* //Known: The Android 11 version may cause this kind of issue.//
570 570  
571 - This is caused by the server connection delay, which does not affect the normal use.
572 -
573 -
574 -(% style="text-align:center" %)
575 -[[image:1651832959907-357.png]]
576 -
577 -===== 7.10 Mobile APP crash after scan the QR Code? =====
578 -
579 -* Make sure you have input the correct Wallet address to generate QR Code.
580 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
581 -* Make sure your mobile app’s relevant permission are enabled.
582 -* Known: The Android 11 version may cause this kind of issue.
583 -
584 584  1.
585 585  11. Why the frequency/region is not the same what I purchased?
586 586  
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