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Last modified by Xiaoling on 2024/10/21 15:44
From version 73.3
edited by Xiaoling
on 2022/05/07 14:30
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edited by Xiaoling
on 2022/05/06 10:39
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Summary

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1 1  
2 2  
3 +
3 3  (% style="text-align:center" %)
4 4  [[image:1651802206983-860.png||height="645" width="602"]]
5 5  
6 6  
7 -(((
8 +
9 +
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
12 +[[image:1651802187690-980.png]]
11 11  
14 +Document Version: 1.1
12 12  
13 13  
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
14 14  
15 -{{toc/}}
16 16  
17 17  
18 -==== 1. Introduction ====
19 19  
20 -===== 1.1 What is HP0D =====
21 21  
22 -(((
23 -(((
24 -(((
25 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 -)))
27 -)))
28 -)))
29 +~1. Introduction
29 29  
30 -(((
31 -(((
32 -(((
33 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
34 -)))
35 -)))
36 -)))
31 + 1.1 What is HP0D
37 37  
38 -(((
39 -(((
40 -(((
41 -HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
42 -)))
43 -)))
44 -)))
33 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
45 45  
46 -(((
47 -(((
48 -(((
49 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 -)))
51 -)))
52 -)))
35 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
53 53  
54 -(((
55 -(((
56 -(((
57 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
58 -)))
59 -)))
60 -)))
37 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
61 61  
39 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
62 62  
63 -===== 1.2 Specifications =====
64 64  
65 -(((
66 -(((
67 -**~ Hardware System:**
68 -)))
69 -)))
42 +1.2 Specifications
70 70  
71 -(((
72 -(((
44 +**~ Hardware System:**
45 +
73 73   Linux Part:
74 -)))
75 -)))
76 76  
77 -* (((
78 -(((
79 -Raspberry Pi 4
80 -)))
81 -)))
48 +* Raspberry Pi 4
82 82  
83 -(((
84 -(((
85 -**~ Interface:**
86 -)))
87 -)))
50 +**~ Interface:**
88 88  
89 -* (((
90 -(((
91 -10M/100M RJ45 Ports x 1
92 -)))
93 -)))
94 -* (((
95 -(((
96 -LoRaWAN Wireless
97 -)))
98 -)))
99 -* (((
100 -(((
101 -Power Input: 12V 2A, DC
102 -)))
103 -)))
52 +* 10M/100M RJ45 Ports x 1
53 +* LoRaWAN Wireless
54 +* Power Input: 12V 2A, DC
104 104  
105 -(((
106 -(((
107 -**~ Operating Condition:**
108 -)))
109 -)))
56 +**~ Operating Condition:**
110 110  
111 -* (((
112 -(((
113 -Work Temperature: -20 ~~ 65°C
114 -)))
115 -)))
116 -* (((
117 -(((
118 -Storage Temperature: -20 ~~ 65°C
119 -)))
120 -)))
121 -* (((
122 -(((
123 -Power Input: 12V 2A, DC
124 -)))
125 -)))
58 +* Work Temperature: -20 ~~ 65°C
59 +* Storage Temperature: -20 ~~ 65°C
60 +* Power Input: 12V 2A, DC
126 126  
127 -===== 1.3 Features =====
128 128  
63 +1.3 Features
64 +
129 129  * Open-Source Linux system
130 130  * RPi4 with 2G /4G or 8G RAM
131 131  * Managed by Web GUI, SSH via Internet
... ... @@ -141,512 +141,318 @@
141 141  * Include prepaid $40 onboarding cost and $10 location cost.
142 142  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
143 143  
144 -===== 1.4 Label info and login name =====
145 145  
81 +1.4 Label info and login name
146 146  
147 -[[image:1651803959860-394.png||height="500" width="375"]]
148 148  
149 -(((
150 -(((
151 -**Label information:**
152 -)))
153 -)))
84 +(% style="text-align:center" %)
85 +[[image:1651803959860-394.png||height="653" width="490"]]
154 154  
155 -(((
156 -(((
157 -**Device host name:**      (% class="mark" %)dragino-xxxxxx
158 -)))
159 -)))
160 160  
161 -(((
162 -(((
163 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
164 -)))
165 -)))
166 166  
167 -(((
168 -(((
169 -**Miner animal name**: xxx-xxx-xxx
170 -)))
171 -)))
89 +**~ Label information:**
172 172  
173 -(((
174 -(((
175 -**Miner address**:          112xxxxxx
176 -)))
177 -)))
178 178  
179 -(((
180 -(((
181 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
182 -)))
183 -)))
92 +**~ Device host name//~://**// dragino-xxxxxx//
184 184  
185 -(((
186 -(((
187 -**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
188 -)))
189 -)))
94 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
190 190  
191 -(((
192 -(((
193 -**SN**:  device serial number.
194 -)))
195 -)))
96 +**// Miner animal name//**//: xxx-xxx-xxx//
196 196  
98 +**// Miner address//**//:          112xxxxxx//
197 197  
198 -==== 2. Quick Start & Onboarding ====
100 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
199 199  
200 -(((
201 -(((
202 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
203 -)))
204 -)))
102 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
205 205  
206 -(% class="wikigeneratedid" id="H-2" %)
207 -(((
208 -
209 -)))
104 +**~ SN**//:  device serial number.//
210 210  
211 -===== 2.1  Connect HP0D Web UI =====
212 212  
213 -====== 2.1.1 via HP0D’s Access Point. ======
107 +2. Quick Start & Onboarding
214 214  
215 -(((
216 -(((
217 - At the first boot of HP0D, it will auto generate a Wi-Fi network
109 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
218 218  
219 -[[image:1651804327535-321.png||height="325" width="199"]]
220 -)))
221 -)))
111 + 2.1  Connect HP0D Web UI
222 222  
223 -(((
224 -(((
225 -
226 -)))
227 -)))
113 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
228 228  
229 -(((
230 -(((
231 -(% class="box infomessage" %)
232 -(((
115 + At the first boot of HP0D, it will auto generate a Wi-Fi network
116 +
117 +
233 233   called           : **//HPD-dragino-xxxxxx//**
234 -)))
235 -)))
236 -)))
237 237  
238 -(((
239 -(((
240 -(% class="box infomessage" %)
241 -(((
242 242   with password:  **//dragino+dragino//**
243 -)))
244 -)))
245 -)))
246 246  
247 -(((
248 -(((
249 - You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
250 -)))
251 -)))
252 252  
253 -[[image:1651804397792-591.png||height="402" width="763"]]
254 254  
124 + You can use a PC to connect to this Wi-Fi network. The PC will
255 255  
126 + get an IP address 10.130.1.xxx and the HP0D has the default
256 256  
257 -====== 2.1.2 Connect via HP0D hostname ======
128 + IP 10.130.1.1
258 258  
259 -(((
260 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
261 -)))
262 262  
263 -Like: __**//http:~/~/dragino-4ba54a//**__
131 +(% style="text-align:center" %)
132 +[[image:1651804397792-591.png]]
264 264  
265 -[[image:1651804629009-699.png]]
266 266  
267 267  
268 -====== 2.1.3 Connect via Ethernet Port ======
269 269  
270 -(((
271 -(((
272 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
273 -)))
274 -)))
137 +2.1.2 Connect via HP0D hostname
275 275  
276 -(((
277 -(((
278 - router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
279 -)))
280 -)))
139 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
281 281  
282 -(((
283 -
284 -)))
141 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
285 285  
286 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
143 + Web-UI via HP0D’s hostname.
287 287  
288 - or SSH access of HP0D.
289 289  
290 -(% style="text-align:center" %)
291 -[[image:1651804782523-623.png]]
146 + Like: __ **//http:~/~/dragino-4ba54a//**__
292 292  
293 293  
294 -
295 -===== 2.2 Generate QR Code =====
296 -
297 -(((
298 - Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
299 -)))
300 -
301 -(((
302 - Note: After onboarding, this wallet will become owner of this hotspot.
303 -)))
304 -
305 305  (% style="text-align:center" %)
306 -[[image:image-20220506140312-1.png||height="435" width="438"]]
150 +[[image:1651804629009-699.png]]
307 307  
308 308  
309 -===== 2.3 Onboarding Hotspot =====
153 +2.1.3 Connect via Ethernet Port
310 310  
311 -(((
312 - ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
313 -)))
155 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
314 314  
315 -(((
316 - Note: the APP version need to be greater than 3.11.
317 -)))
318 318  
319 -(((
320 -
321 -)))
158 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
322 322  
323 -(((
324 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
325 -)))
326 -
327 -(((
328 - the ‘DRAGINO Miner HP0D’
329 -)))
330 -
331 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
332 -
333 - 3. Scan the QR Code you generated in the previous step.
334 -
335 335  (% style="text-align:center" %)
336 -[[image:1651828211026-220.png||height="405" width="191"]]
161 +[[image:1651804782523-623.png]]
337 337  
338 - 4. Onboarding your device
339 339  
340 - Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
341 341  
342 - mobile to onboarding server might have issue.
165 +1.
166 +11. Generate QR Code
343 343  
344 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
168 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
345 345  
346 - [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
170 +Note: After onboarding, this wallet will become owner of this hotspot.
347 347  
172 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
348 348  
349 -5. Check onboarding status
350 350  
351 - You can check from mobile:
352 352  
353 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
354 354  
355 - You can also see the hotspot status in below link:
177 +1.
178 +11. Onboarding Hotspot
179 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
356 356  
357 - https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
181 +Note: the APP version need to be greater than 3.11.
358 358  
359 - Example:
360 360  
361 - Green Synced means hotspot works normal.
184 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
185 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
362 362  
363 -(% style="text-align:center" %)
364 -[[image:1651828427715-679.png||height="374" width="635"]]
187 +1. Scan the QR Code you generated in the previous step.
365 365  
189 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
366 366  
367 -===== 2.4 Set the Port Forwarding =====
368 368  
369 -(((
370 - Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
371 -)))
192 +1. Onboarding your device
372 372  
373 -(((
374 - it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
375 -)))
194 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
376 376  
377 -(((
378 - you may have.
379 -)))
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
380 380  
381 -(% style="text-align:center" %)
382 -[[image:1651828514449-658.png]]
383 383  
384 -(((
385 -
386 -)))
199 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
387 387  
388 -(((
389 - Note: Please refer to more detailed Settings
390 -)))
391 391  
392 -(((
393 - [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
394 -)))
395 395  
396 -(((
397 - [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
398 -)))
399 399  
204 +1. Check onboarding status
400 400  
401 -==== 3. Check the configuration of HP0D ====
206 +You can check from mobile:
402 402  
403 -===== 3.1 LoRa frequency configuration =====
208 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
404 404  
405 -(% style="text-align:center" %)
406 -[[image:1651828687205-178.png||height="323" width="657"]]
210 +You can also see the hotspot status in below link:
407 407  
212 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
408 408  
214 +Example:
409 409  
410 -===== 3.2 Check the LoRaWAN serveraddress =====
216 +Green Synced means hotspot works normal.
411 411  
218 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
412 412  
413 -(% style="text-align:center" %)
414 -[[image:1651828703680-156.png||height="349" width="672"]]
415 415  
416 416  
417 -===== 3.3 Check Miner configuration =====
418 418  
419 -(% style="text-align:center" %)
420 -[[image:image-20220506181408-1.png||height="451" width="513"]]
421 421  
422 -**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
224 +1.
225 +11. Set the Port Forwarding
423 423  
424 -**~ button of Update, and then wait 10mins to check here,**
227 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
425 425  
229 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
426 426  
427 -==== 4. Installation of Antenna ====
428 428  
429 -(((
430 - HP0D use Fiber Glass Antenna.
431 -)))
232 +Note: Please refer to more detailed Settings
432 432  
433 -(% style="text-align:center" %)
434 -[[image:1651832158606-882.png]]
234 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
435 435  
436 -(((
437 -
438 -)))
236 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
439 439  
440 -(((
441 -
442 -)))
443 443  
444 -(((
445 - User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
446 -)))
447 447  
448 -(((
449 - to antenna and install as below:
450 -)))
451 451  
452 -(((
453 -(% style="text-align:center" %)
454 -[[image:1651832205608-998.png||height="349" width="198"]]
455 -)))
456 456  
457 -==== 5. SSH Access for Linux console ====
242 +1. Check the configuration of HP0D
243 +11. LoRa frequency configuration
458 458  
459 -(((
460 - IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
461 -)))
245 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
462 462  
463 -(((
464 - Port:         22
465 -)))
247 +1.
248 +11. Check the LoRaWAN serveraddress.
466 466  
467 -(((
468 - User Name:      **root**
469 -)))
250 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
470 470  
471 -(((
472 - Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
473 -)))
474 474  
475 -(((
476 -
477 -)))
478 478  
479 -(((
480 - After logging in, you will be in the Linux console and can enter commands as shown below.
481 -)))
482 482  
483 -(% style="text-align:center" %)
484 -[[image:1651832284160-991.png]]
485 485  
486 486  
487 -==== **6. How to change the Wireless function of HP0D** ====
488 488  
489 - // The wireless function is configured as AP by default and the web page does not support configuration, //
490 490  
491 -// if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.//
492 492  
493 -===== **6.1 Access the Linux console.** =====
260 +1.
261 +11. Check Miner configuration
494 494  
495 - Follow the previous step of Step 5.
263 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
496 496  
265 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
497 497  
498 -===== 6.2 Install the package of network-manager. =====
499 499  
500 - Run commands:
501 501  
502 -(% class="box infomessage" %)
503 -(((
504 - apt update
505 - apt install network-manager
506 -)))
507 507  
508 -[[image:image-20220507140730-1.png]]
509 509  
271 +1. Installation of Antenna
510 510  
273 +HP0D use Fiber Glass Antenna.
511 511  
512 -===== 6.3 Reboot the device. =====
275 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
513 513  
514 - Run command:
277 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
515 515  
516 -(% class="box infomessage" %)
517 -(((
518 - reboot
519 -)))
520 520  
521 -[[image:image-20220507140814-2.png]]
280 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
522 522  
523 -===== 6.4 Check the wireless type =====
524 524  
525 - Run command:
526 526  
527 -(% class="box infomessage" %)
528 -(((
529 - iw dev
530 -)))
531 531  
532 -[[image:image-20220507140941-3.png]]
533 533  
534 -===== 6.5 Connect the WiFi. =====
286 +1. SSH Access for Linux console
535 535  
536 - Run command:
288 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
537 537  
538 -(% class="box infomessage" %)
539 -(((
540 - nmtui
541 -)))
290 +Port:         22
542 542  
543 -[[image:image-20220507140953-4.png]]
292 +User Name:      **root**
544 544  
294 +Password:         **Randomly generated （found on device’s label ）**
545 545  
546 546  
547 -==== 7. Trouble Shootings ====
297 +After logging in, you will be in the Linux console and can enter commands as shown below.
548 548  
549 -===== 7.1 How to get a wallet address? =====
299 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
550 550  
551 -// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
552 552  
553 553  
554 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
555 555  
556 -(((
557 - User can login the HP0D, able to access other Web Pages except miner page
558 -)))
304 +1. Trouble Shootings
305 +11. How to get a wallet address?
559 559  
560 -(((
561 - If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
562 -)))
307 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
563 563  
564 564  
565 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
310 +1.
311 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
566 566  
567 -(% style="text-align:center" %)
568 -[[image:image-20220506182042-2.png||height="250" width="516"]]
313 +//User can login the HP0D, able to access other Web Pages except miner page//
569 569  
570 -(% style="text-align:center" %)
571 -[[image:1651832455372-647.png||height="224" width="520"]]
572 572  
316 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
573 573  
574 - HP0D is establish connection to Helium server and not finished. And you might see above.
575 575  
576 - It might relate to the network where might up to 10mins
319 +1.
320 +11. Onboarding ~-~- Some parameters in miner page show timeout
577 577  
322 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
578 578  
579 -===== 7.4 Onboarding – Bad Gaterway =====
324 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
580 580  
581 -(% style="text-align:center" %)
582 -[[image:1651832583790-633.png]]
326 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
583 583  
584 - This is caused by the process leads too long which just need to refresh the page.
328 +//It might relate to the network where might up to 10mins//
585 585  
586 586  
587 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
331 +1.
332 +11. Onboarding – Bad Gaterway
588 588  
589 -(% style="text-align:center" %)
590 -[[image:image-20220506182424-3.png]]
334 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
591 591  
592 - This may be related to the current block height, if the device is synchronizing to the latest height or if the
336 +//This is caused by the process leads too long which just need to refresh the page.//
593 593  
594 - device block height is much lower than the current height as the above picture like '1 1', the QR code
595 595  
596 - generation may fail.
339 +1.
340 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
597 597  
342 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
598 598  
599 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
344 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
600 600  
601 -(% style="text-align:center" %)
602 -[[image:1651832742262-209.png||height="297" width="365"]]
603 603  
604 - Please ensure that you enter the correct wallet address and that your network is up and running, the user can
347 +1.
348 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
605 605  
606 - click the button of ‘Clean’ to re-generate the QR Code.
350 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
607 607  
352 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
608 608  
609 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
610 610  
611 -(% style="text-align:center" %)
612 -[[image:1651832811038-780.png||height="462" width="216"]]
355 +1.
356 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
613 613  
614 - If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
358 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
615 615  
616 - please contact us to help you solve.
360 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
617 617  
618 618  
619 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
363 +1.
364 +11. Onboarding – MAC address is being refreshed after scan QR Code
620 620  
621 -// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
366 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
622 622  
623 - public key/ wallet address to onboarding server. Server will return the match MAC address
624 624  
625 - for this hotspot.
369 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
626 626  
371 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
627 627  
628 - If you don’t see MAC address, make sure your mobile has good internet connection.
629 629  
630 -(% style="text-align:center" %)
631 -[[image:1651832880009-473.png]]
632 632  
633 633  
634 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
376 +1.
377 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
635 635  
636 - This is caused by the server connection delay, which does not affect the normal use.
379 +//This is caused by the server connection delay, which does not affect the normal use.//
637 637  
381 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
638 638  
639 -(% style="text-align:center" %)
640 -[[image:1651832959907-357.png]]
641 641  
642 -===== 7.10 Mobile APP crash after scan the QR Code? =====
384 +*
385 +*1. Mobile APP crash after scan the QR Code?
386 +* //Make sure you have input the correct Wallet address to generate QR Code.//
387 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
388 +* //Make sure your mobile app’s relevant permission are enabled.//
389 +* //Known: The Android 11 version may cause this kind of issue.//
643 643  
644 -* Make sure you have input the correct Wallet address to generate QR Code.
645 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
646 -* Make sure your mobile app’s relevant permission are enabled.
647 -* Known: The Android 11 version may cause this kind of issue.
648 -
649 -1.
391 +1.
650 650  11. Why the frequency/region is not the same what I purchased?
651 651  
652 652  //Each HP0D is inspected and configured prior to shipping.//
... ... @@ -654,7 +654,7 @@
654 654  //If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
655 655  
656 656  
657 -1.
399 +1.
658 658  11. Can use the frequency to a region where is not support?
659 659  
660 660  //Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
... ... @@ -662,7 +662,7 @@
662 662  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
663 663  
664 664  
665 -1.
407 +1.
666 666  11. Can change the frequency of the HP0D Miner?
667 667  
668 668  //We do not recommend doing this, it may damage your device//
... ... @@ -691,6 +691,7 @@
691 691  * 868: For Bands: EU868,IN865
692 692  * 915: For Bands: US915,AU915,AS923,KR920
693 693  
436 +
694 694  1. Manufacturer Info
695 695  
696 696  **Shenzhen Dragino Technology Development co. LTD**
... ... @@ -717,3 +717,5 @@
717 717  
718 718  
719 719  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
463 +
464 +
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