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Last modified by Xiaoling on 2024/10/21 15:44
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edited by Xiaoling
on 2022/05/07 17:44
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To version 47.1
edited by Xiaoling
on 2022/05/06 17:44
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Summary

Details

Page properties
Content
... ... @@ -11,6 +11,7 @@
11 11  
12 12  
13 13  
14 +
14 14  {{toc/}}
15 15  
16 16  
... ... @@ -19,39 +19,123 @@
19 19  ===== 1.1 What is HP0D =====
20 20  
21 21  (((
22 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
23 +(((
24 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
23 23  )))
24 24  
25 25  (((
26 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
28 + Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
27 27  )))
28 28  
29 29  (((
30 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
32 + at low data rates.
31 31  )))
34 +)))
32 32  
33 33  (((
34 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
37 +(((
38 +
35 35  )))
40 +)))
36 36  
42 +(((
43 +(((
44 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
45 +)))
37 37  
47 +(((
48 + ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
49 +)))
50 +
51 +(((
52 + packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
53 +)))
54 +
55 +(((
56 + HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
57 +)))
58 +)))
59 +
60 +(((
61 +(((
62 +**~ and connects max 2 x LoRaWAN servers at the same time**.
63 +)))
64 +)))
65 +
66 +(((
67 +(((
68 +
69 +)))
70 +)))
71 +
72 +(((
73 +(((
74 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
75 +)))
76 +
77 +(((
78 + for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
79 +)))
80 +)))
81 +
82 +(((
83 +(((
84 +
85 +)))
86 +)))
87 +
88 +(((
89 +(((
90 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
91 +)))
92 +
93 +(((
94 + customize the frequency bands to use in their own LoRaWAN network.
95 +)))
96 +)))
97 +
98 +
38 38  ===== 1.2 Specifications =====
100 +
101 +(((
39 39  **~ Hardware System:**
103 +)))
104 +
105 +(((
40 40   Linux Part:
107 +)))
41 41  
42 -* Raspberry Pi 4
109 +* (((
110 +Raspberry Pi 4
111 +)))
43 43  
113 +(((
44 44  **~ Interface:**
115 +)))
45 45  
46 -* 10M/100M RJ45 Ports x 1
47 -* LoRaWAN Wireless
48 -* Power Input: 12V 2A, DC
117 +* (((
118 +10M/100M RJ45 Ports x 1
119 +)))
120 +* (((
121 +LoRaWAN Wireless
122 +)))
123 +* (((
124 +Power Input: 12V 2A, DC
125 +)))
49 49  
127 +(((
50 50  **~ Operating Condition:**
129 +)))
51 51  
52 -* Work Temperature: -20 ~~ 65°C
53 -* Storage Temperature: -20 ~~ 65°C
54 -* Power Input: 12V 2A, DC
131 +* (((
132 +Work Temperature: -20 ~~ 65°C
133 +)))
134 +* (((
135 +Storage Temperature: -20 ~~ 65°C
136 +)))
137 +* (((
138 +Power Input: 12V 2A, DC
139 +)))
55 55  
56 56  ===== 1.3 Features =====
57 57  
... ... @@ -72,119 +72,222 @@
72 72  
73 73  ===== 1.4 Label info and login name =====
74 74  
75 -[[image:1651803959860-394.png||height="500" width="375"]]
76 -**Label information:**
77 -**Device host name:**    (% class="mark" %)dragino-xxxxxx
78 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
79 -**Miner animal name**: xxx-xxx-xxx
80 -**Miner address**:       112xxxxxx
81 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
82 -**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
83 -**SN**:  device serial number.
84 84  
161 +(% style="text-align:center" %)
162 +[[image:1651803959860-394.png||height="653" width="490"]]
163 +
164 +
165 +
166 +(((
167 +**~ Label information:**
168 +)))
169 +
170 +(((
171 +
172 +)))
173 +
174 +(((
175 +**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
176 +)))
177 +
178 +(((
179 +**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
180 +)))
181 +
182 +(((
183 +**~ Miner animal name**: xxx-xxx-xxx
184 +)))
185 +
186 +(((
187 +**~ Miner address**:          112xxxxxx
188 +)))
189 +
190 +(((
191 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
192 +)))
193 +
194 +(((
195 +**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
196 +)))
197 +
198 +(((
199 +**~ SN**:  device serial number.
200 +)))
201 +
202 +
85 85  ==== 2. Quick Start & Onboarding ====
86 86  
87 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
205 +(((
206 +(((
207 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after
208 +)))
88 88  
210 +(((
211 + connecting to its Wi-Fi network, or via its WAN Ethernet port.
212 +)))
213 +)))
89 89  
215 +(% class="wikigeneratedid" id="H-2" %)
216 +(((
217 +
218 +)))
219 +
90 90  ===== 2.1  Connect HP0D Web UI =====
91 91  
92 92  ====== 2.1.1 via HP0D’s Access Point. ======
93 93  
94 -At the first boot of HP0D, it will auto generate a Wi-Fi network
224 +(((
225 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
226 +)))
95 95  
96 -[[image:1651804327535-321.png||height="325" width="199"]]
228 +(((
229 +
230 +)))
97 97  
98 -(% class="box infomessage" %)
99 - called           : **//HPD-dragino-xxxxxx//**
232 +(((
233 + called           : **//HPD-dragino-xxxxxx//**
234 +)))
100 100  
101 -(% class="box infomessage" %)
102 - with password:  **//dragino+dragino//**
103 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
236 +(((
237 + with password:  **//dragino+dragino//**
238 +)))
104 104  
105 -[[image:1651804397792-591.png||height="402" width="763"]]
240 +(((
241 +
242 +)))
106 106  
244 +(((
245 +
246 +)))
107 107  
248 +(((
249 + You can use a PC to connect to this Wi-Fi network. The PC will
250 +)))
251 +
252 +(((
253 + get an IP address 10.130.1.xxx and the HP0D has the default
254 +)))
255 +
256 +(((
257 + IP 10.130.1.1
258 +)))
259 +
260 +
261 +
262 +
263 +
264 +
265 +(% style="text-align:center" %)
266 +[[image:1651804397792-591.png]]
267 +
268 +
269 +
108 108  ====== 2.1.2 Connect via HP0D hostname ======
109 109  
110 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
272 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
111 111  
112 -Like: __**//http:~/~/dragino-4ba54a//**__
274 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
113 113  
276 + Web-UI via HP0D’s hostname.
277 +
278 +
279 + Like: __**//http:~/~/dragino-4ba54a//**__
280 +
281 +
282 +(% style="text-align:center" %)
114 114  [[image:1651804629009-699.png]]
115 115  
116 116  
117 117  ====== 2.1.3 Connect via Ethernet Port ======
118 118  
119 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
120 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
288 +(((
289 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
290 +)))
291 +
292 +(((
293 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
294 +)))
295 +
296 +(((
297 +
298 +)))
299 +
300 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
301 +
302 +(% style="text-align:center" %)
121 121  [[image:1651804782523-623.png]]
122 122  
123 123  
306 +
124 124  ===== 2.2 Generate QR Code =====
125 125  
126 126  (((
127 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
310 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
128 128  )))
129 129  
130 130  (((
131 -Note: After onboarding, this wallet will become owner of this hotspot.
314 + Note: After onboarding, this wallet will become owner of this hotspot.
132 132  )))
133 133  
134 -[[image:image-20220506140312-1.png||height="435" width="438"]]
317 +(% style="text-align:center" %)
318 +[[image:image-20220506140312-1.png]]
135 135  
136 136  
137 137  ===== 2.3 Onboarding Hotspot =====
138 138  
139 139  (((
140 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
324 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
141 141  )))
142 142  
143 143  (((
144 -Note: the APP version need to be greater than 3.11.
328 + Note: the APP version need to be greater than 3.11.
329 +)))
145 145  
331 +(((
146 146  
147 147  )))
148 148  
149 149  (((
150 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
336 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
151 151  )))
152 152  
153 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
339 +(((
340 + the ‘DRAGINO Miner HP0D’
341 +)))
154 154  
343 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
155 155  
156 -3. Scan the QR Code you generated in the previous step.
345 + 3. Scan the QR Code you generated in the previous step.
157 157  
347 +(% style="text-align:center" %)
158 158  [[image:1651828211026-220.png||height="405" width="191"]]
159 159  
350 + 4. Onboarding your device
160 160  
161 -(((
162 -4. Onboarding your device
163 -)))
352 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
164 164  
165 -(((
166 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
167 -)))
354 + mobile to onboarding server might have issue.
168 168  
169 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
356 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
170 170  
171 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
358 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
172 172  
173 173  
174 174  5. Check onboarding status
175 175  
176 -You can check from mobile:
363 + You can check from mobile:
177 177  
178 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
365 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
179 179  
180 -You can also see the hotspot status in below link:
367 + You can also see the hotspot status in below link:
181 181  
182 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
369 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
183 183  
184 -Example:
371 + Example:
185 185  
186 -Green Synced means hotspot works normal.
373 + Green Synced means hotspot works normal.
187 187  
375 +(% style="text-align:center" %)
188 188  [[image:1651828427715-679.png||height="374" width="635"]]
189 189  
190 190  
... ... @@ -191,9 +191,18 @@
191 191  ===== 2.4 Set the Port Forwarding =====
192 192  
193 193  (((
194 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
382 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
195 195  )))
196 196  
385 +(((
386 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
387 +)))
388 +
389 +(((
390 + you may have.
391 +)))
392 +
393 +(% style="text-align:center" %)
197 197  [[image:1651828514449-658.png]]
198 198  
199 199  (((
... ... @@ -201,15 +201,15 @@
201 201  )))
202 202  
203 203  (((
204 -Note: Please refer to more detailed Settings
401 + Note: Please refer to more detailed Settings
205 205  )))
206 206  
207 207  (((
208 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
405 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
209 209  )))
210 210  
211 211  (((
212 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
409 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
213 213  )))
214 214  
215 215  
... ... @@ -217,254 +217,193 @@
217 217  
218 218  ===== 3.1 LoRa frequency configuration =====
219 219  
417 +(% style="text-align:center" %)
220 220  [[image:1651828687205-178.png||height="323" width="657"]]
221 221  
222 222  
421 +
223 223  ===== 3.2 Check the LoRaWAN serveraddress =====
224 224  
424 +
425 +(% style="text-align:center" %)
225 225  [[image:1651828703680-156.png||height="349" width="672"]]
226 226  
227 227  
228 -===== 3.3 Check Miner configuration =====
229 229  
230 -[[image:image-20220506181408-1.png||height="451" width="513"]]
231 231  
232 -(((
233 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
234 -)))
235 235  
236 236  
237 -==== 4. Installation of Antenna ====
238 238  
239 -(((
240 -HP0D use Fiber Glass Antenna.
241 -)))
242 242  
243 -[[image:1651832158606-882.png]]
435 +1.
436 +11. Check Miner configuration
244 244  
245 -(((
246 -
247 -)))
438 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
248 248  
249 -(((
250 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
251 -)))
440 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
252 252  
253 -(((
254 -[[image:1651832205608-998.png||height="349" width="198"]]
255 -)))
256 256  
257 -==== 5. SSH Access for Linux console ====
258 258  
259 -(((
260 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
261 -)))
262 262  
263 -(((
264 -Port:         22
265 -)))
266 266  
267 -(((
268 -User Name:      **root**
269 -)))
446 +1. Installation of Antenna
270 270  
271 -(((
272 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
273 -)))
448 +HP0D use Fiber Glass Antenna.
274 274  
275 -(((
276 -After logging in, you will be in the Linux console and can enter commands as shown below.
277 -)))
450 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
278 278  
279 -[[image:1651832284160-991.png]]
452 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
280 280  
281 281  
282 -==== **6. How to change the Wireless function of HP0D** ====
455 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
283 283  
284 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
285 285  
286 -===== **6.1 Access the Linux console.** =====
287 287  
288 -Follow the previous step of Step 5.
289 289  
290 290  
291 -===== 6.2 Install the package of network-manager. =====
461 +1. SSH Access for Linux console
292 292  
293 -Run commands:
463 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
294 294  
295 -(% class="box infomessage" %)
296 -(((
297 - apt update
298 - apt install network-manager
299 -)))
465 +Port:         22
300 300  
301 -[[image:image-20220507140730-1.png]]
467 +User Name:      **root**
302 302  
469 +Password:         **Randomly generated （found on device’s label ）**
303 303  
304 -===== 6.3 Reboot the device. =====
305 305  
306 -Run command:
472 +After logging in, you will be in the Linux console and can enter commands as shown below.
307 307  
308 -(% class="box infomessage" %)
309 -(((
310 - reboot
311 -)))
474 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
312 312  
313 -[[image:image-20220507140814-2.png]]
314 314  
315 -===== 6.4 Check the wireless type =====
316 316  
317 -Run command:
318 318  
319 -(% class="box infomessage" %)
320 -(((
321 - iw dev
322 -)))
479 +1. Trouble Shootings
480 +11. How to get a wallet address?
323 323  
324 -[[image:image-20220507140941-3.png]]
482 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
325 325  
326 -===== 6.5 Connect the WiFi. =====
327 327  
328 -Run command:
485 +1.
486 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
329 329  
330 -(% class="box infomessage" %)
331 -(((
332 - nmtui
333 -)))
488 +//User can login the HP0D, able to access other Web Pages except miner page//
334 334  
335 -[[image:image-20220507140953-4.png]]
336 336  
491 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
337 337  
338 -==== 7. Trouble Shootings ====
339 339  
340 -===== 7.1 How to get a wallet address? =====
494 +1.
495 +11. Onboarding ~-~- Some parameters in miner page show timeout
341 341  
342 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
497 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
343 343  
499 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
344 344  
345 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
501 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
346 346  
347 -(((
348 -User can login the HP0D, able to access other Web Pages except miner page.
349 -)))
503 +//It might relate to the network where might up to 10mins//
350 350  
351 -(((
352 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
353 -)))
354 354  
506 +1.
507 +11. Onboarding – Bad Gaterway
355 355  
356 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
509 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
357 357  
358 -[[image:image-20220506182042-2.png||height="250" width="516"]]
511 +//This is caused by the process leads too long which just need to refresh the page.//
359 359  
360 -[[image:1651832455372-647.png||height="224" width="520"]]
361 361  
362 -HP0D is establish connection to Helium server and not finished. And you might see above.
514 +1.
515 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
363 363  
364 -It might relate to the network where might up to 10mins.
517 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
365 365  
519 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
366 366  
367 -===== 7.4 Onboarding – Bad Gaterway =====
368 368  
369 -[[image:1651832583790-633.png]]
522 +1.
523 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
370 370  
371 -This is caused by the process leads too long which just need to refresh the page.
525 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
372 372  
527 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
373 373  
374 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
375 375  
376 -[[image:image-20220506182424-3.png]]
530 +1.
531 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
377 377  
378 -(((
379 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
380 -)))
533 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
381 381  
535 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
382 382  
383 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
384 384  
385 -[[image:1651832742262-209.png||height="297" width="365"]]
538 +1.
539 +11. Onboarding – MAC address is being refreshed after scan QR Code
386 386  
387 -(((
388 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
389 -)))
541 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
390 390  
391 391  
392 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
544 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
393 393  
394 -[[image:1651832811038-780.png||height="462" width="216"]]
546 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
395 395  
396 -(((
397 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
398 -)))
399 399  
400 400  
401 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
402 402  
403 -(((
404 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
405 -)))
551 +1.
552 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
406 406  
407 -(((
408 -If you don’t see MAC address, make sure your mobile has good internet connection.
409 -)))
554 +//This is caused by the server connection delay, which does not affect the normal use.//
410 410  
411 -[[image:1651832880009-473.png]]
556 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
412 412  
413 413  
414 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
559 +*
560 +*1. Mobile APP crash after scan the QR Code?
561 +* //Make sure you have input the correct Wallet address to generate QR Code.//
562 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
563 +* //Make sure your mobile app’s relevant permission are enabled.//
564 +* //Known: The Android 11 version may cause this kind of issue.//
415 415  
416 -This is caused by the server connection delay, which does not affect the normal use.
566 +1.
567 +11. Why the frequency/region is not the same what I purchased?
417 417  
418 -[[image:1651832959907-357.png]]
569 +//Each HP0D is inspected and configured prior to shipping.//
419 419  
571 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
420 420  
421 -===== 7.10 Mobile APP crash after scan the QR Code? =====
422 422  
423 -* Make sure you have input the correct Wallet address to generate QR Code.
424 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
425 -* Make sure your mobile app’s relevant permission are enabled.
426 -* Known: The Android 11 version may cause this kind of issue.
574 +1.
575 +11. Can use the frequency to a region where is not support?
427 427  
428 -===== 7.11 Why the frequency/region is not the same what I purchased? =====
577 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
429 429  
430 -(((
431 -Each HP0D is inspected and configured prior to shipping.
432 -)))
579 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
433 433  
434 -(((
435 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
436 -)))
437 437  
582 +1.
583 +11. Can change the frequency of the HP0D Miner?
438 438  
439 -===== 7.12 Can use the frequency to a region where is not support? =====
585 +//We do not recommend doing this, it may damage your device//
440 440  
441 -(((
442 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
443 -)))
444 444  
445 -(((
446 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
447 -)))
448 448  
449 449  
450 -===== 7.13 Can change the frequency of the HP0D Miner? =====
451 451  
452 -We do not recommend doing this, it may damage your device
591 +1. Supports
453 453  
593 +//If you are experiencing issues and can’t solve, you can send mail to//
454 454  
455 -==== 8. Supports ====
595 +[[//support@dragino.com//>>mailto:support@dragino.com]]
456 456  
457 -(((
458 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
459 -)))
597 +//With your question as detail as possible. We will reply and help you in the shortest.//
460 460  
461 -(((
462 -With your question as detail as possible. We will reply and help you in the shortest.
463 -)))
464 464  
465 465  
466 -==== 9. Order Info ====
467 467  
602 +1. Order Info
603 +
468 468  **HP0D-XXX**
469 469  
470 470  **XXX**: Frequency Band
... ... @@ -472,55 +472,29 @@
472 472  * 868: For Bands: EU868,IN865
473 473  * 915: For Bands: US915,AU915,AS923,KR920
474 474  
475 -==== 10. Manufacturer Info ====
611 +1. Manufacturer Info
476 476  
477 -(((
478 478  **Shenzhen Dragino Technology Development co. LTD**
479 -)))
480 480  
481 -(((
482 482  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
483 -)))
484 484  
485 -(((
486 486  LongCheng Street, LongGang District ; Shenzhen 518116,China
487 -)))
488 488  
489 489  
490 -==== 11. FCC Warning ====
620 +1. FCC Warning
491 491  
492 -(((
493 493  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
494 -)))
495 495  
496 -(((
497 497  ~-~- Reorient or relocate the receiving antenna.
498 -)))
499 499  
500 -(((
501 501  ~-~- Increase the separation between the equipment and receiver.
502 -)))
503 503  
504 -(((
505 505  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
506 -)))
507 507  
508 -(((
509 509  ~-~- Consult the dealer or an experienced radio/TV technician for help.
510 -)))
511 511  
512 -(((
513 -
514 -)))
515 515  
516 -(((
517 517  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
518 -)))
519 519  
520 -(((
521 -
522 -)))
523 523  
524 -(((
525 525  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
526 -)))
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