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Summary

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1 1  
2 2  
3 +
3 3  (% style="text-align:center" %)
4 4  [[image:1651802206983-860.png||height="645" width="602"]]
5 5  
6 6  
7 -(((
8 +
9 +
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
12 +[[image:1651802187690-980.png]]
11 11  
14 +Document Version: 1.1
12 12  
13 13  
14 -{{toc/}}
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
15 15  
16 16  
17 -==== 1. Introduction ====
18 18  
19 -===== 1.1 What is HP0D =====
20 20  
21 -(((
22 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
23 -)))
28 +~1. Introduction
24 24  
25 -(((
26 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
27 -)))
30 + 1.1 What is HP0D
28 28  
29 -(((
30 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
31 -)))
32 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
32 32  
33 -(((
34 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
35 -)))
34 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
36 36  
36 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
37 37  
38 -===== 1.2 Specifications =====
39 -**~ Hardware System:**
38 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
39 +
40 +
41 +1.2 Specifications
42 +
43 +**~ Hardware System:**
44 +
40 40   Linux Part:
41 41  
42 42  * Raspberry Pi 4
43 43  
44 -**~ Interface:**
49 +**~ Interface:**
45 45  
46 46  * 10M/100M RJ45 Ports x 1
47 47  * LoRaWAN Wireless
48 48  * Power Input: 12V 2A, DC
49 49  
50 -**~ Operating Condition:**
55 +**~ Operating Condition:**
51 51  
52 52  * Work Temperature: -20 ~~ 65°C
53 53  * Storage Temperature: -20 ~~ 65°C
54 54  * Power Input: 12V 2A, DC
55 55  
56 -===== 1.3 Features =====
61 +1.3 Features
57 57  
58 58  * Open-Source Linux system
59 59  * RPi4 with 2G /4G or 8G RAM
... ... @@ -70,401 +70,354 @@
70 70  * Include prepaid $40 onboarding cost and $10 location cost.
71 71  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
72 72  
73 -===== 1.4 Label info and login name =====
78 +1.4 Label info and login name
74 74  
75 -[[image:1651803959860-394.png||height="500" width="375"]]
76 -**Label information:**
77 -**Device host name:**    (% class="mark" %)dragino-xxxxxx
78 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
79 -**Miner animal name**: xxx-xxx-xxx
80 -**Miner address**:       112xxxxxx
81 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
82 -**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
83 -**SN**:  device serial number.
84 84  
85 -==== 2. Quick Start & Onboarding ====
81 +(% style="text-align:center" %)
82 +[[image:1651803959860-394.png||height="653" width="490"]]
86 86  
87 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
88 88  
89 89  
90 -===== 2.1  Connect HP0D Web UI =====
86 +**~ Label information:**
91 91  
92 -====== 2.1.1 via HP0D’s Access Point. ======
93 93  
94 -At the first boot of HP0D, it will auto generate a Wi-Fi network
89 +**~ Device host name//~://**//      dragino-xxxxxx//
95 95  
96 -[[image:1651804327535-321.png||height="325" width="199"]]
91 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
97 97  
98 -(% class="box infomessage" %)
99 - called           : **//HPD-dragino-xxxxxx//**
93 +**// Miner animal name//**//: xxx-xxx-xxx//
100 100  
101 -(% class="box infomessage" %)
102 - with password:  **//dragino+dragino//**
103 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
95 +**// Miner address//**//:          112xxxxxx//
104 104  
105 -[[image:1651804397792-591.png||height="402" width="763"]]
97 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
106 106  
99 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
107 107  
108 -====== 2.1.2 Connect via HP0D hostname ======
101 +**~ SN**//:  device serial number.//
109 109  
110 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
111 111  
112 -Like: __**//http:~/~/dragino-4ba54a//**__
104 +2. Quick Start & Onboarding
113 113  
106 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
107 +
108 + 2.1  Connect HP0D Web UI
109 +
110 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
111 +
112 + At the first boot of HP0D, it will auto generate a Wi-Fi network
113 +
114 +
115 + called           : **//HPD-dragino-xxxxxx//**
116 +
117 + with password:  **//dragino+dragino//**
118 +
119 +
120 +
121 + You can use a PC to connect to this Wi-Fi network. The PC will
122 +
123 + get an IP address 10.130.1.xxx and the HP0D has the default
124 +
125 + IP 10.130.1.1
126 +
127 +
128 +(% style="text-align:center" %)
129 +[[image:1651804397792-591.png]]
130 +
131 +
132 +
133 +
134 +2.1.2 Connect via HP0D hostname
135 +
136 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
137 +
138 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
139 +
140 + Web-UI via HP0D’s hostname.
141 +
142 +
143 + Like: __**//http:~/~/dragino-4ba54a//**__
144 +
145 +
146 +(% style="text-align:center" %)
114 114  [[image:1651804629009-699.png]]
115 115  
116 116  
117 -====== 2.1.3 Connect via Ethernet Port ======
150 +2.1.3 Connect via Ethernet Port
118 118  
119 119  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
120 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
153 +
154 +
155 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
156 +
157 +(% style="text-align:center" %)
121 121  [[image:1651804782523-623.png]]
122 122  
123 123  
124 -===== 2.2 Generate QR Code =====
125 125  
126 -(((
162 +1.
163 +11. Generate QR Code
164 +
127 127  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
128 -)))
129 129  
130 -(((
131 131  Note: After onboarding, this wallet will become owner of this hotspot.
132 -)))
133 133  
134 -[[image:image-20220506140312-1.png||height="435" width="438"]]
169 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
135 135  
136 136  
137 -===== 2.3 Onboarding Hotspot =====
138 138  
139 -(((
140 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
141 -)))
142 142  
143 -(((
174 +1.
175 +11. Onboarding Hotspot
176 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
177 +
144 144  Note: the APP version need to be greater than 3.11.
145 145  
146 -
147 -)))
148 148  
149 -(((
150 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
151 -)))
181 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
152 152  
153 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
184 +1. Scan the QR Code you generated in the previous step.
154 154  
186 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
155 155  
156 -3. Scan the QR Code you generated in the previous step.
157 157  
158 -[[image:1651828211026-220.png||height="405" width="191"]]
189 +1. Onboarding your device
159 159  
191 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
160 160  
161 -(((
162 -4. Onboarding your device
163 -)))
193 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
164 164  
165 -(((
166 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
167 -)))
168 168  
169 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
170 170  
171 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
172 172  
173 173  
174 -5. Check onboarding status
175 175  
201 +1. Check onboarding status
202 +
176 176  You can check from mobile:
177 177  
178 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
205 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
179 179  
180 180  You can also see the hotspot status in below link:
181 181  
182 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
209 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
183 183  
184 184  Example:
185 185  
186 186  Green Synced means hotspot works normal.
187 187  
188 -[[image:1651828427715-679.png||height="374" width="635"]]
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
189 189  
190 190  
191 -===== 2.4 Set the Port Forwarding =====
192 192  
193 -(((
194 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
195 -)))
196 196  
197 -[[image:1651828514449-658.png]]
198 198  
199 -(((
200 -
201 -)))
221 +1.
222 +11. Set the Port Forwarding
202 202  
203 -(((
224 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
225 +
226 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
227 +
228 +
204 204  Note: Please refer to more detailed Settings
205 -)))
206 206  
207 -(((
208 208  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
209 -)))
210 210  
211 -(((
212 212  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
213 -)))
214 214  
215 215  
216 -==== 3. Check the configuration of HP0D ====
217 217  
218 -===== 3.1 LoRa frequency configuration =====
219 219  
220 -[[image:1651828687205-178.png||height="323" width="657"]]
221 221  
239 +1. Check the configuration of HP0D
240 +11. LoRa frequency configuration
222 222  
223 -===== 3.2 Check the LoRaWAN serveraddress =====
242 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
224 224  
225 -[[image:1651828703680-156.png||height="349" width="672"]]
244 +1.
245 +11. Check the LoRaWAN serveraddress.
226 226  
247 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
227 227  
228 -===== 3.3 Check Miner configuration =====
229 229  
230 -[[image:image-20220506181408-1.png||height="451" width="513"]]
231 231  
232 -(((
233 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
234 -)))
235 235  
236 236  
237 -==== 4. Installation of Antenna ====
238 238  
239 -(((
240 -HP0D use Fiber Glass Antenna.
241 -)))
242 242  
243 -[[image:1651832158606-882.png]]
244 244  
245 -(((
246 -
247 -)))
248 248  
249 -(((
250 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
251 -)))
257 +1.
258 +11. Check Miner configuration
252 252  
253 -(((
254 -[[image:1651832205608-998.png||height="349" width="198"]]
255 -)))
260 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
256 256  
257 -==== 5. SSH Access for Linux console ====
262 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
258 258  
259 -(((
260 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
261 -)))
262 262  
263 -(((
264 -Port:         22
265 -)))
266 266  
267 -(((
268 -User Name:      **root**
269 -)))
270 270  
271 -(((
272 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
273 -)))
274 274  
275 -(((
276 -After logging in, you will be in the Linux console and can enter commands as shown below.
277 -)))
268 +1. Installation of Antenna
278 278  
279 -[[image:1651832284160-991.png]]
270 +HP0D use Fiber Glass Antenna.
280 280  
272 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
281 281  
282 -==== **6. How to change the Wireless function of HP0D** ====
274 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
283 283  
284 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
285 285  
286 -===== **6.1 Access the Linux console.** =====
277 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
287 287  
288 -Follow the previous step of Step 5.
289 289  
290 290  
291 -===== 6.2 Install the package of network-manager. =====
292 292  
293 -Run commands:
294 294  
295 -(% class="box infomessage" %)
296 -(((
297 - apt update
298 - apt install network-manager
299 -)))
283 +1. SSH Access for Linux console
300 300  
301 -[[image:image-20220507140730-1.png]]
285 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
302 302  
287 +Port:         22
303 303  
304 -===== 6.3 Reboot the device. =====
289 +User Name:      **root**
305 305  
306 -Run command:
291 +Password:         **Randomly generated （found on device’s label ）**
307 307  
308 -(% class="box infomessage" %)
309 -(((
310 - reboot
311 -)))
312 312  
313 -[[image:image-20220507140814-2.png]]
294 +After logging in, you will be in the Linux console and can enter commands as shown below.
314 314  
315 -===== 6.4 Check the wireless type =====
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
316 316  
317 -Run command:
318 318  
319 -(% class="box infomessage" %)
320 -(((
321 - iw dev
322 -)))
323 323  
324 -[[image:image-20220507140941-3.png]]
325 325  
326 -===== 6.5 Connect the WiFi. =====
301 +1. Trouble Shootings
302 +11. How to get a wallet address?
327 327  
328 -Run command:
304 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
329 329  
330 -(% class="box infomessage" %)
331 -(((
332 - nmtui
333 -)))
334 334  
335 -[[image:image-20220507140953-4.png]]
307 +1.
308 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
336 336  
310 +//User can login the HP0D, able to access other Web Pages except miner page//
337 337  
338 -==== 7. Trouble Shootings ====
339 339  
340 -===== 7.1 How to get a wallet address? =====
313 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
341 341  
342 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
343 343  
316 +1.
317 +11. Onboarding ~-~- Some parameters in miner page show timeout
344 344  
345 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
319 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
346 346  
347 -(((
348 -User can login the HP0D, able to access other Web Pages except miner page.
349 -)))
321 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
350 350  
351 -(((
352 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
353 -)))
323 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
354 354  
325 +//It might relate to the network where might up to 10mins//
355 355  
356 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
357 357  
358 -[[image:image-20220506182042-2.png||height="250" width="516"]]
328 +1.
329 +11. Onboarding – Bad Gaterway
359 359  
360 -[[image:1651832455372-647.png||height="224" width="520"]]
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
361 361  
362 -HP0D is establish connection to Helium server and not finished. And you might see above.
333 +//This is caused by the process leads too long which just need to refresh the page.//
363 363  
364 -It might relate to the network where might up to 10mins.
365 365  
336 +1.
337 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
366 366  
367 -===== 7.4 Onboarding – Bad Gaterway =====
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
368 368  
369 -[[image:1651832583790-633.png]]
341 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
370 370  
371 -This is caused by the process leads too long which just need to refresh the page.
372 372  
344 +1.
345 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
373 373  
374 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
375 375  
376 -[[image:image-20220506182424-3.png]]
349 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
377 377  
378 -(((
379 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
380 -)))
381 381  
352 +1.
353 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
382 382  
383 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
384 384  
385 -[[image:1651832742262-209.png||height="297" width="365"]]
357 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
386 386  
387 -(((
388 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
389 -)))
390 390  
360 +1.
361 +11. Onboarding – MAC address is being refreshed after scan QR Code
391 391  
392 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
363 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
393 393  
394 -[[image:1651832811038-780.png||height="462" width="216"]]
395 395  
396 -(((
397 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
398 -)))
366 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
399 399  
368 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
400 400  
401 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
402 402  
403 -(((
404 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
405 -)))
406 406  
407 -(((
408 -If you don’t see MAC address, make sure your mobile has good internet connection.
409 -)))
410 410  
411 -[[image:1651832880009-473.png]]
373 +1.
374 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
412 412  
376 +//This is caused by the server connection delay, which does not affect the normal use.//
413 413  
414 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
378 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
415 415  
416 -This is caused by the server connection delay, which does not affect the normal use.
417 417  
418 -[[image:1651832959907-357.png]]
381 +*
382 +*1. Mobile APP crash after scan the QR Code?
383 +* //Make sure you have input the correct Wallet address to generate QR Code.//
384 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 +* //Make sure your mobile app’s relevant permission are enabled.//
386 +* //Known: The Android 11 version may cause this kind of issue.//
419 419  
388 +1.
389 +11. Why the frequency/region is not the same what I purchased?
420 420  
421 -===== 7.10 Mobile APP crash after scan the QR Code? =====
391 +//Each HP0D is inspected and configured prior to shipping.//
422 422  
423 -* Make sure you have input the correct Wallet address to generate QR Code.
424 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
425 -* Make sure your mobile app’s relevant permission are enabled.
426 -* Known: The Android 11 version may cause this kind of issue.
393 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
427 427  
428 -===== 7.11 Why the frequency/region is not the same what I purchased? =====
429 429  
430 -(((
431 -Each HP0D is inspected and configured prior to shipping.
432 -)))
396 +1.
397 +11. Can use the frequency to a region where is not support?
433 433  
434 -(((
435 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
436 -)))
399 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
437 437  
401 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
438 438  
439 -===== 7.12 Can use the frequency to a region where is not support? =====
440 440  
441 -(((
442 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
443 -)))
404 +1.
405 +11. Can change the frequency of the HP0D Miner?
444 444  
445 -(((
446 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
447 -)))
407 +//We do not recommend doing this, it may damage your device//
448 448  
449 449  
450 -===== 7.13 Can change the frequency of the HP0D Miner? =====
451 451  
452 -We do not recommend doing this, it may damage your device
453 453  
454 454  
455 -==== 8. Supports ====
413 +1. Supports
456 456  
457 -(((
458 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
459 -)))
415 +//If you are experiencing issues and can’t solve, you can send mail to//
460 460  
461 -(((
462 -With your question as detail as possible. We will reply and help you in the shortest.
463 -)))
417 +[[//support@dragino.com//>>mailto:support@dragino.com]]
464 464  
419 +//With your question as detail as possible. We will reply and help you in the shortest.//
465 465  
466 -==== 9. Order Info ====
467 467  
422 +
423 +
424 +1. Order Info
425 +
468 468  **HP0D-XXX**
469 469  
470 470  **XXX**: Frequency Band
... ... @@ -472,55 +472,31 @@
472 472  * 868: For Bands: EU868,IN865
473 473  * 915: For Bands: US915,AU915,AS923,KR920
474 474  
475 -==== 10. Manufacturer Info ====
433 +1. Manufacturer Info
476 476  
477 -(((
478 478  **Shenzhen Dragino Technology Development co. LTD**
479 -)))
480 480  
481 -(((
482 482  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
483 -)))
484 484  
485 -(((
486 486  LongCheng Street, LongGang District ; Shenzhen 518116,China
487 -)))
488 488  
489 489  
490 -==== 11. FCC Warning ====
442 +1. FCC Warning
491 491  
492 -(((
493 493  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
494 -)))
495 495  
496 -(((
497 497  ~-~- Reorient or relocate the receiving antenna.
498 -)))
499 499  
500 -(((
501 501  ~-~- Increase the separation between the equipment and receiver.
502 -)))
503 503  
504 -(((
505 505  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
506 -)))
507 507  
508 -(((
509 509  ~-~- Consult the dealer or an experienced radio/TV technician for help.
510 -)))
511 511  
512 -(((
513 -
514 -)))
515 515  
516 -(((
517 517  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
518 -)))
519 519  
520 -(((
521 -
522 -)))
523 523  
524 -(((
525 525  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
526 -)))
459 +
460 +
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