Changes for page HP0D -- Full Hotspot for Helium User Manual
Last modified by Xiaoling on 2024/10/21 15:44
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... ... @@ -1,7 +1,7 @@ 1 1 2 2 3 3 (% style="text-align:center" %) 4 -[[image:1651802206983-860.png||height=" 645" width="602"]]4 +[[image:1651802206983-860.png||height="509" width="475"]] 5 5 6 6 7 7 ((( ... ... @@ -9,122 +9,51 @@ 9 9 ))) 10 10 11 11 12 + **Contents:** 12 12 13 - 14 - 15 15 {{toc/}} 16 16 17 17 18 -= ===1. Introduction ====17 += 1. Introduction = 19 19 20 -== ===1.1 What is HP0D =====19 +== 1.1 What is HP0D == 21 21 22 22 ((( 23 -((( 24 -((( 25 25 The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long ranges at low data rates. 26 26 ))) 27 -))) 28 -))) 29 29 30 30 ((( 31 -((( 32 -((( 33 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. 26 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**. 34 34 ))) 35 -))) 36 -))) 37 37 38 38 ((( 39 -((( 40 -((( 41 -HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**. 42 -))) 43 -))) 44 -))) 45 - 46 -((( 47 -((( 48 -((( 49 49 **Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives. 50 50 ))) 51 -))) 52 -))) 53 53 54 54 ((( 55 -((( 56 -((( 57 57 HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network. 58 58 ))) 59 -))) 60 -))) 61 61 37 +== 1.2 Specifications == 62 62 63 -===== 1.2 Specifications ===== 64 - 65 -((( 66 -((( 67 67 **~ Hardware System:** 68 -))) 69 -))) 70 - 71 -((( 72 -((( 73 73 Linux Part: 74 -))) 75 -))) 76 76 77 -* ((( 78 -((( 79 -Raspberry Pi 4 80 -))) 81 -))) 42 +* Raspberry Pi 4 82 82 83 -((( 84 -((( 85 85 **~ Interface:** 86 -))) 87 -))) 88 88 89 -* ((( 90 -((( 91 -10M/100M RJ45 Ports x 1 92 -))) 93 -))) 94 -* ((( 95 -((( 96 -LoRaWAN Wireless 97 -))) 98 -))) 99 -* ((( 100 -((( 101 -Power Input: 12V 2A, DC 102 -))) 103 -))) 46 +* 10M/100M RJ45 Ports x 1 47 +* LoRaWAN Wireless 48 +* Power Input: 12V 2A, DC 104 104 105 -((( 106 -((( 107 107 **~ Operating Condition:** 108 -))) 109 -))) 110 110 111 -* ((( 112 -((( 113 -Work Temperature: -20 ~~ 65°C 114 -))) 115 -))) 116 -* ((( 117 -((( 118 -Storage Temperature: -20 ~~ 65°C 119 -))) 120 -))) 121 -* ((( 122 -((( 123 -Power Input: 12V 2A, DC 124 -))) 125 -))) 52 +* Work Temperature: -20 ~~ 65°C 53 +* Storage Temperature: -20 ~~ 65°C 54 +* Power Input: 12V 2A, DC 126 126 127 -== ===1.3 Features =====56 +== 1.3 Features == 128 128 129 129 * Open-Source Linux system 130 130 * RPi4 with 2G /4G or 8G RAM ... ... @@ -141,275 +141,122 @@ 141 141 * Include prepaid $40 onboarding cost and $10 location cost. 142 142 * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]]. 143 143 144 -== ===1.4 Label info and login name =====73 +== 1.4 Label info and login name == 145 145 146 - 147 147 [[image:1651803959860-394.png||height="500" width="375"]] 76 +**Label information:** 77 +**Device host name:** (% class="mark" %)dragino-xxxxxx 78 +**Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 79 +**Miner animal name**: xxx-xxx-xxx 80 +**Miner address**: 112xxxxxx 81 +**Eth MAC address**: A8: 40: 41: EF: FE: CD 82 +**Login**: root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%)) 83 +**SN**: device serial number. 148 148 85 += 2. Quick Start & Onboarding = 149 149 150 - 151 -((( 152 -((( 153 -**~ Label information:** 154 -))) 155 -))) 156 - 157 -((( 158 -((( 159 - 160 -))) 161 -))) 162 - 163 -((( 164 -((( 165 -**~ Device host name:** (% class="mark" %)dragino-xxxxxx 166 -))) 167 -))) 168 - 169 -((( 170 -((( 171 -**~ Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 172 -))) 173 -))) 174 - 175 -((( 176 -((( 177 -**~ Miner animal name**: xxx-xxx-xxx 178 -))) 179 -))) 180 - 181 -((( 182 -((( 183 -**~ Miner address**: 112xxxxxx 184 -))) 185 -))) 186 - 187 -((( 188 -((( 189 -**~ Eth MAC address**: A8: 40: 41: EF: FE: CD 190 -))) 191 -))) 192 - 193 -((( 194 -((( 195 -**~ Login**: root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%)) 196 -))) 197 -))) 198 - 199 -((( 200 -((( 201 -**~ SN**: device serial number. 202 -))) 203 -))) 204 - 205 - 206 -==== 2. Quick Start & Onboarding ==== 207 - 208 -((( 209 -((( 210 210 The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port. 211 -))) 212 -))) 213 213 214 -(% class="wikigeneratedid" id="H-2" %) 215 -((( 216 - 217 -))) 89 +== 2.1 Connect HP0D Web UI == 218 218 219 -=== ==2.1ConnectHP0DWebUI=====91 +=== 2.1.1 via HP0D’s Access Point === 220 220 221 - ======2.1.1viaHP0D’sAccessPoint.======93 +At the first boot of HP0D, it will auto generate a Wi-Fi network 222 222 223 -((( 224 -((( 225 - At the first boot of HP0D, it will auto generate a Wi-Fi network 226 - 227 227 [[image:1651804327535-321.png||height="325" width="199"]] 228 -))) 229 -))) 230 230 231 -((( 232 -((( 233 - 234 -))) 235 -))) 236 - 237 -((( 238 -((( 239 239 (% class="box infomessage" %) 240 -((( 241 - called : **//HPD-dragino-xxxxxx//** 242 -))) 243 -))) 244 -))) 98 + called : **//HPD-dragino-xxxxxx//** 245 245 246 -((( 247 -((( 248 248 (% class="box infomessage" %) 249 -((( 250 - with password: **//dragino+dragino//** 251 -))) 252 -))) 253 -))) 101 + with password: **//dragino+dragino//** 102 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default IP 10.130.1.1 254 254 255 -((( 256 -((( 257 - 258 -))) 259 -))) 104 +[[image:1651804397792-591.png||height="386" width="733"]] 260 260 261 -((( 262 -((( 263 - 264 -))) 265 -))) 266 266 267 -((( 268 -((( 269 - You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default IP 10.130.1.1 270 -))) 271 -))) 107 +=== 2.1.2 Connect via HP0D hostname === 272 272 273 - [[image:1651804397792-591.png||height="402"width="763"]]109 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname. 274 274 111 +Like: __**//http:~/~/dragino-4ba54a//**__ 275 275 276 - 277 -====== 2.1.2 Connect via HP0D hostname ====== 278 - 279 -((( 280 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your 281 -))) 282 - 283 -((( 284 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D 285 -))) 286 - 287 -((( 288 - Web-UI via HP0D’s hostname. 289 -))) 290 - 291 - 292 - Like: __**//http:~/~/dragino-4ba54a//**__ 293 - 294 - 295 -(% style="text-align:center" %) 296 296 [[image:1651804629009-699.png]] 297 297 115 +=== 2.1.3 Connect via Ethernet Port === 298 298 299 -====== 2.1.3 Connect via Ethernet Port ====== 300 - 301 -((( 302 -((( 303 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the 304 -))) 305 -))) 306 - 307 -((( 308 -((( 309 - router’s management portal, you should be able to find what IP address the router has assigned to the HP0D. 310 -))) 311 -))) 312 - 313 -((( 314 - 315 -))) 316 - 317 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI 318 - 319 - or SSH access of HP0D. 320 - 321 -(% style="text-align:center" %) 117 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D. 118 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D. 322 322 [[image:1651804782523-623.png]] 323 323 121 +== 2.2 Generate QR Code == 324 324 325 - 326 -===== 2.2 Generate QR Code ===== 327 - 328 328 ((( 329 - 124 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate. 330 330 ))) 331 331 332 332 ((( 333 - 128 +Note: After onboarding, this wallet will become owner of this hotspot. 334 334 ))) 335 335 336 -(% style="text-align:center" %) 337 337 [[image:image-20220506140312-1.png||height="435" width="438"]] 338 338 339 339 340 -== ===2.3 Onboarding Hotspot =====134 +== 2.3 Onboarding Hotspot == 341 341 342 342 ((( 343 - 137 +~1. Download the Helium Hotspot APP from the Apple or Google Play store. 344 344 ))) 345 345 346 346 ((( 347 - 141 +Note: the APP version need to be greater than 3.11. 348 348 ))) 349 349 350 350 ((( 351 - 145 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’ 352 352 ))) 353 353 148 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]] 149 + 150 +3. Scan the QR Code you generated in the previous step. 151 + 152 +[[image:1651828211026-220.png||height="405" width="191"]] 153 + 354 354 ((( 355 - 2.To add a hotspot, select “Hotspot”.Onthis tab, click the ‘+ Add Hotspot’inthemidwherechoose155 +4. Onboarding your device 356 356 ))) 357 357 358 358 ((( 359 - t he‘DRAGINOMinerHP0D’159 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue. 360 360 ))) 361 361 362 - 1651817186037-899.png||height="429" width="206"]]194458-938.png||height="434" width="203"]]162 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]] 363 363 364 - ScantheQR Codeyougeneratedinthepreviousstep.164 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %) 365 365 366 -(% style="text-align:center" %) 367 -[[image:1651828211026-220.png||height="405" width="191"]] 368 - 369 - 4. Onboarding your device 370 - 371 - Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of 372 - 373 - mobile to onboarding server might have issue. 374 - 375 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]] 376 - 377 - [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]] 378 - 379 - 380 380 5. Check onboarding status 381 381 382 - 168 +You can check from mobile: 383 383 384 - 170 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %) 385 385 386 - 172 +You can also see the hotspot status in below link: 387 387 388 - 174 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//** 389 389 390 - 176 +Example: 391 391 392 - 178 +Green Synced means hotspot works normal. 393 393 394 -(% style="text-align:center" %) 395 395 [[image:1651828427715-679.png||height="374" width="635"]] 396 396 397 397 398 -== ===2.4 Set the Port Forwarding =====183 +== 2.4 Set the Port Forwarding == 399 399 400 400 ((( 401 - 186 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have. 402 402 ))) 403 403 404 -((( 405 - it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues 406 -))) 407 - 408 -((( 409 - you may have. 410 -))) 411 - 412 -(% style="text-align:center" %) 413 413 [[image:1651828514449-658.png]] 414 414 415 415 ((( ... ... @@ -417,51 +417,41 @@ 417 417 ))) 418 418 419 419 ((( 420 - 196 +Note: Please refer to more detailed Settings 421 421 ))) 422 422 423 423 ((( 424 - 200 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]] 425 425 ))) 426 426 427 427 ((( 428 - 204 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]] 429 429 ))) 430 430 207 += 3. Check the configuration of HP0D = 431 431 432 -== ==3.Checktheconfigurationof HP0D====209 +== 3.1 LoRa frequency configuration == 433 433 434 -===== 3.1 LoRa frequency configuration ===== 435 - 436 -(% style="text-align:center" %) 437 437 [[image:1651828687205-178.png||height="323" width="657"]] 438 438 213 +== 3.2 Check the LoRaWAN serveraddress == 439 439 440 - 441 -===== 3.2 Check the LoRaWAN serveraddress ===== 442 - 443 - 444 -(% style="text-align:center" %) 445 445 [[image:1651828703680-156.png||height="349" width="672"]] 446 446 217 +== 3.3 Check Miner configuration == 447 447 448 -===== 3.3 Check Miner configuration ===== 449 - 450 -(% style="text-align:center" %) 451 451 [[image:image-20220506181408-1.png||height="451" width="513"]] 452 452 453 -**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid** 221 +((( 222 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.** 223 +))) 454 454 455 - **~button ofUpdate, andthenwait10mins to check here,**225 += 4. Installation of Antenna = 456 456 457 - 458 -==== 4. Installation of Antenna ==== 459 - 460 460 ((( 461 - 228 +HP0D use Fiber Glass Antenna. 462 462 ))) 463 463 464 -(% style="text-align:center" %) 465 465 [[image:1651832158606-882.png]] 466 466 467 467 ((( ... ... @@ -469,208 +469,165 @@ 469 469 ))) 470 470 471 471 ((( 472 - 238 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below: 473 473 ))) 474 474 475 475 ((( 476 - User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector 477 -))) 478 - 479 -((( 480 - to antenna and install as below: 481 -))) 482 - 483 -((( 484 -(% style="text-align:center" %) 485 485 [[image:1651832205608-998.png||height="349" width="198"]] 486 486 ))) 487 487 488 -= ===5. SSH Access for Linux console ====245 += 5. SSH Access for Linux console = 489 489 490 490 ((( 491 - 248 +IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 492 492 ))) 493 493 494 494 ((( 495 - 252 +Port: 22 496 496 ))) 497 497 498 498 ((( 499 - 256 +User Name: **root** 500 500 ))) 501 501 502 502 ((( 503 - 260 +Password: **Randomly generated ((% class="mark" %)found on device’s label(%%) )** 504 504 ))) 505 505 506 506 ((( 507 - 264 +After logging in, you will be in the Linux console and can enter commands as shown below. 508 508 ))) 509 509 510 -((( 511 - After logging in, you will be in the Linux console and can enter commands as shown below. 512 -))) 267 +[[image:1651832284160-991.png||height="171" width="729"]] 513 513 514 -(% style="text-align:center" %) 515 -[[image:1651832284160-991.png]] 269 += **6. How to change the Wireless function of HP0D** = 516 516 271 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL. 517 517 518 -== ==**6.How tochange theWireless functionf HP0D** ====273 +== **6.1 Access the Linux console.** == 519 519 520 - // Thewireless function is configured asAP by defaultand thewebpagedoesnotsupportconfiguration, //275 +Follow the previous step of Step 5. 521 521 522 - //if you want to configureitasclientconnectionmode, youneedtoconfigure itmanuallyin Linux CIL.//277 +== 6.2 Install the package of network-manager == 523 523 524 - ===== **6.1 Access the Linuxconsole.** =====279 +Run commands: 525 525 526 - Follow the previous step of Step 5. 527 - 528 - 529 -===== 6.2 Install the package of network-manager. ===== 530 - 531 - Run commands: 532 - 533 533 (% class="box infomessage" %) 534 534 ((( 535 - 536 - 283 + apt update 284 + apt install network-manager 537 537 ))) 538 538 539 -[[image:image-20220507140730-1.png]] 287 +[[image:image-20220507140730-1.png||height="402" width="728"]] 540 540 289 +== 6.3 Reboot the device == 541 541 291 +Run command: 542 542 543 -===== 6.3 Reboot the device. ===== 544 - 545 - Run command: 546 - 547 547 (% class="box infomessage" %) 548 548 ((( 549 - 295 + reboot 550 550 ))) 551 551 552 552 [[image:image-20220507140814-2.png]] 553 553 554 -== ===6.4 Check the wireless type =====300 +== 6.4 Check the wireless type == 555 555 556 - 302 +Run command: 557 557 558 558 (% class="box infomessage" %) 559 559 ((( 560 - 306 + iw dev 561 561 ))) 562 562 563 563 [[image:image-20220507140941-3.png]] 564 564 565 -== ===6.5 Connect the WiFi.=====311 +== 6.5 Connect the WiFi == 566 566 567 - 313 +Run command: 568 568 569 569 (% class="box infomessage" %) 570 570 ((( 571 - 317 + nmtui 572 572 ))) 573 573 574 574 [[image:image-20220507140953-4.png]] 575 575 322 += 7. Trouble Shootings = 576 576 324 +== 7.1 How to get a wallet address? == 577 577 578 - ==== 7. TroubleShootings====326 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet. 579 579 580 -== ===7.1How togetawallet address?=====328 +== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner == 581 581 582 -// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet. 583 - 584 - 585 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner ===== 586 - 587 587 ((( 588 - 331 +User can login the HP0D, able to access other Web Pages except miner page. 589 589 ))) 590 590 591 591 ((( 592 - 335 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server. 593 593 ))) 594 594 338 +== 7.3 Onboarding ~-~- Some parameters in miner page show timeout == 595 595 596 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout ===== 597 - 598 -(% style="text-align:center" %) 599 599 [[image:image-20220506182042-2.png||height="250" width="516"]] 600 600 601 -(% style="text-align:center" %) 602 602 [[image:1651832455372-647.png||height="224" width="520"]] 603 603 344 +HP0D is establish connection to Helium server and not finished. And you might see above. 604 604 605 - HP0Dis establishconnectiontoHeliumserverand not finished.And youmightseeabove.346 +It might relate to the network where might up to 10mins. 606 606 607 - It mightrelateto thenetworkwheremight up to 10mins348 +== 7.4 Onboarding – Bad Gaterway == 608 608 609 - 610 -===== 7.4 Onboarding – Bad Gaterway ===== 611 - 612 -(% style="text-align:center" %) 613 613 [[image:1651832583790-633.png]] 614 614 615 - 352 +This is caused by the process leads too long which just need to refresh the page. 616 616 354 +== 7.5 Onboarding ~-~- Why did QR Code generate is aways fail? == 617 617 618 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail? 619 - 620 -(% style="text-align:center" %) 621 621 [[image:image-20220506182424-3.png]] 622 622 623 - This may be related to the current block height, if the device is synchronizing to the latest height or if the 358 +((( 359 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail. 360 +))) 624 624 625 - eviceblockheightismuchlowerthanhecurrent heightas the above picturelike'1 1', the QR code362 +== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? == 626 626 627 - generation may fail. 628 - 629 - 630 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ===== 631 - 632 -(% style="text-align:center" %) 633 633 [[image:1651832742262-209.png||height="297" width="365"]] 634 634 635 - Please ensure that you enter the correct wallet address and that your network is up and running, the user can 366 +((( 367 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code. 368 +))) 636 636 637 - click thebuttonof‘Clean’ to re-generatetheQR Code.370 +== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code == 638 638 639 - 640 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ===== 641 - 642 -(% style="text-align:center" %) 643 643 [[image:1651832811038-780.png||height="462" width="216"]] 644 644 645 - If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, 374 +((( 375 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve. 376 +))) 646 646 647 - pleasecontactus to helpyousolve.378 +== 7.8 Onboarding – MAC address is being refreshed after scan QR Code == 648 648 380 +((( 381 +After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot. 382 +))) 649 649 650 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ===== 384 +((( 385 +If you don’t see MAC address, make sure your mobile has good internet connection. 386 +))) 651 651 652 -// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the 653 - 654 - public key/ wallet address to onboarding server. Server will return the match MAC address 655 - 656 - for this hotspot. 657 - 658 - 659 - If you don’t see MAC address, make sure your mobile has good internet connection. 660 - 661 -(% style="text-align:center" %) 662 662 [[image:1651832880009-473.png]] 663 663 390 +== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ == 664 664 665 - =====7.9HP0D Web~-~->Miner~-~-> Versionshows‘short’=====392 +This is caused by the server connection delay, which does not affect the normal use. 666 666 667 - This is caused by the server connection delay, which does not affect the normal use. 668 - 669 - 670 -(% style="text-align:center" %) 671 671 [[image:1651832959907-357.png]] 672 672 673 -== ===7.10 Mobile APP crash after scan the QR Code? =====396 +== 7.10 Mobile APP crash after scan the QR Code? == 674 674 675 675 * Make sure you have input the correct Wallet address to generate QR Code. 676 676 * Make sure your mobile app uses the same wallet address as the one to generate QR Code. ... ... @@ -677,44 +677,42 @@ 677 677 * Make sure your mobile app’s relevant permission are enabled. 678 678 * Known: The Android 11 version may cause this kind of issue. 679 679 680 -1. 681 -11. Why the frequency/region is not the same what I purchased? 403 +== 7.11 Why the frequency/region is not the same what I purchased? == 682 682 683 -//Each HP0D is inspected and configured prior to shipping.// 405 +((( 406 +Each HP0D is inspected and configured prior to shipping. 407 +))) 684 684 685 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.// 409 +((( 410 +If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you. 411 +))) 686 686 413 +== 7.12 Can use the frequency to a region where is not support? == 687 687 688 -1. 689 -11. Can use the frequency to a region where is not support? 415 +((( 416 +Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link: 417 +))) 690 690 691 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link// 692 - 419 +((( 693 693 [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 421 +))) 694 694 423 +== 7.13 Can change the frequency of the HP0D Miner? == 695 695 696 -1. 697 -11. Can change the frequency of the HP0D Miner? 425 +We do not recommend doing this, it may damage your device 698 698 699 - //Wedonotrecommend doingthis,it may damage your device//427 += 8. Supports = 700 700 429 +((( 430 +If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]]. 431 +))) 701 701 433 +((( 434 +With your question as detail as possible. We will reply and help you in the shortest. 435 +))) 702 702 437 += 9. Order Info = 703 703 704 - 705 -1. Supports 706 - 707 -//If you are experiencing issues and can’t solve, you can send mail to// 708 - 709 -[[//support@dragino.com//>>mailto:support@dragino.com]] 710 - 711 -//With your question as detail as possible. We will reply and help you in the shortest.// 712 - 713 - 714 - 715 - 716 -1. Order Info 717 - 718 718 **HP0D-XXX** 719 719 720 720 **XXX**: Frequency Band ... ... @@ -722,29 +722,46 @@ 722 722 * 868: For Bands: EU868,IN865 723 723 * 915: For Bands: US915,AU915,AS923,KR920 724 724 725 -1. Manufacturer Info 446 += 10. Manufacturer Info = 726 726 448 +((( 727 727 **Shenzhen Dragino Technology Development co. LTD** 450 +))) 728 728 452 +((( 729 729 Room 202, Block B, BCT Incubation Bases (BaoChengTai), No.8 CaiYunRoad 454 +))) 730 730 456 +((( 731 731 LongCheng Street, LongGang District ; Shenzhen 518116,China 458 +))) 732 732 460 += 11. FCC Warning = 733 733 734 -1. FCC Warning 735 - 462 +((( 736 736 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 464 +))) 737 737 466 +((( 738 738 ~-~- Reorient or relocate the receiving antenna. 468 +))) 739 739 470 +((( 740 740 ~-~- Increase the separation between the equipment and receiver. 472 +))) 741 741 474 +((( 742 742 ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 476 +))) 743 743 478 +((( 744 744 ~-~- Consult the dealer or an experienced radio/TV technician for help. 480 +))) 745 745 746 - 482 +((( 747 747 Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. 484 +))) 748 748 749 - 486 +((( 750 750 The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. 488 +)))