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Last modified by Xiaoling on 2024/10/21 15:44
From version 73.2
edited by Xiaoling
on 2022/05/07 14:26
Change comment: There is no comment for this version
To version 25.1
edited by Xiaoling
on 2022/05/06 16:58
Change comment: There is no comment for this version

Summary

Details

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Content
... ... @@ -20,109 +20,99 @@
20 20  ===== 1.1 What is HP0D =====
21 21  
22 22  (((
23 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G.
24 +)))
25 +
23 23  (((
27 + The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
28 +)))
29 +
24 24  (((
25 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
31 +
26 26  )))
33 +
34 +(((
35 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip.
27 27  )))
37 +
38 +(((
39 + It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is
28 28  )))
29 29  
30 30  (((
43 + fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
44 +)))
45 +
31 31  (((
47 +**~ and connects max 2 x LoRaWAN servers at the same time**.
48 +)))
49 +
32 32  (((
33 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
51 +
34 34  )))
53 +
54 +(((
55 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to
35 35  )))
57 +
58 +(((
59 + input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
36 36  )))
37 37  
38 38  (((
39 -(((
40 -(((
41 -HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
63 +
42 42  )))
43 -)))
44 -)))
45 45  
46 46  (((
47 -(((
48 -(((
49 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
67 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to
50 50  )))
51 -)))
52 -)))
53 53  
54 54  (((
55 -(((
56 -(((
57 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
71 + use in their own LoRaWAN network.
58 58  )))
59 -)))
60 -)))
61 61  
62 62  
63 63  ===== 1.2 Specifications =====
64 64  
65 65  (((
66 -(((
67 67  **~ Hardware System:**
68 68  )))
69 -)))
70 70  
71 71  (((
72 -(((
73 73   Linux Part:
74 74  )))
75 -)))
76 76  
77 77  * (((
78 -(((
79 79  Raspberry Pi 4
80 80  )))
81 -)))
82 82  
83 83  (((
84 -(((
85 85  **~ Interface:**
86 86  )))
87 -)))
88 88  
89 89  * (((
90 -(((
91 91  10M/100M RJ45 Ports x 1
92 92  )))
93 -)))
94 94  * (((
95 -(((
96 96  LoRaWAN Wireless
97 97  )))
98 -)))
99 99  * (((
100 -(((
101 101  Power Input: 12V 2A, DC
102 102  )))
103 -)))
104 104  
105 105  (((
106 -(((
107 107  **~ Operating Condition:**
108 108  )))
109 -)))
110 110  
111 111  * (((
112 -(((
113 113  Work Temperature: -20 ~~ 65°C
114 114  )))
115 -)))
116 116  * (((
117 -(((
118 118  Storage Temperature: -20 ~~ 65°C
119 119  )))
120 -)))
121 121  * (((
122 -(((
123 123  Power Input: 12V 2A, DC
124 124  )))
125 -)))
126 126  
127 127  ===== 1.3 Features =====
128 128  
... ... @@ -144,72 +144,53 @@
144 144  ===== 1.4 Label info and login name =====
145 145  
146 146  
147 -[[image:1651803959860-394.png||height="500" width="375"]]
137 +(% style="text-align:center" %)
138 +[[image:1651803959860-394.png||height="653" width="490"]]
148 148  
149 149  
150 150  
151 151  (((
152 -(((
153 153  **~ Label information:**
154 154  )))
155 -)))
156 156  
157 157  (((
158 -(((
159 159  
160 160  )))
161 -)))
162 162  
163 163  (((
164 -(((
165 165  **~ Device host name:**      (% class="mark" %)dragino-xxxxxx
166 166  )))
167 -)))
168 168  
169 169  (((
170 -(((
171 171  **~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
172 172  )))
173 -)))
174 174  
175 175  (((
176 -(((
177 177  **~ Miner animal name**: xxx-xxx-xxx
178 178  )))
179 -)))
180 180  
181 181  (((
182 -(((
183 183  **~ Miner address**:          112xxxxxx
184 184  )))
185 -)))
186 186  
187 187  (((
188 -(((
189 189  **~ Eth MAC address**: A8: 40: 41: EF: FE: CD
190 190  )))
191 -)))
192 192  
193 193  (((
194 -(((
195 195  **~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
196 196  )))
197 -)))
198 198  
199 199  (((
200 -(((
201 201  **~ SN**:  device serial number.
202 202  )))
203 -)))
204 204  
205 205  
206 206  ==== 2. Quick Start & Onboarding ====
207 207  
208 208  (((
209 -(((
210 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
182 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
211 211  )))
212 -)))
213 213  
214 214  (% class="wikigeneratedid" id="H-2" %)
215 215  (((
... ... @@ -220,73 +220,35 @@
220 220  
221 221  ====== 2.1.1 via HP0D’s Access Point. ======
222 222  
223 -(((
224 -(((
225 - At the first boot of HP0D, it will auto generate a Wi-Fi network
194 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
226 226  
227 -[[image:1651804327535-321.png||height="325" width="199"]]
228 -)))
229 -)))
230 230  
231 -(((
232 -(((
233 -
234 -)))
235 -)))
236 -
237 -(((
238 -(((
239 -(% class="box infomessage" %)
240 -(((
241 241   called           : **//HPD-dragino-xxxxxx//**
242 -)))
243 -)))
244 -)))
245 245  
246 -(((
247 -(((
248 -(% class="box infomessage" %)
249 -(((
250 250   with password:  **//dragino+dragino//**
251 -)))
252 -)))
253 -)))
254 254  
255 -(((
256 -(((
257 -
258 -)))
259 -)))
260 260  
261 -(((
262 -(((
263 -
264 -)))
265 -)))
266 266  
267 -(((
268 -(((
269 - You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
270 -)))
271 -)))
203 + You can use a PC to connect to this Wi-Fi network. The PC will
272 272  
273 -[[image:1651804397792-591.png||height="402" width="763"]]
205 + get an IP address 10.130.1.xxx and the HP0D has the default
274 274  
207 + IP 10.130.1.1
275 275  
276 276  
210 +
211 +(% style="text-align:center" %)
212 +[[image:1651804397792-591.png]]
213 +
214 +
215 +
277 277  ====== 2.1.2 Connect via HP0D hostname ======
278 278  
279 -(((
280 280   Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
281 -)))
282 282  
283 -(((
284 284   PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
285 -)))
286 286  
287 -(((
288 288   Web-UI via HP0D’s hostname.
289 -)))
290 290  
291 291  
292 292   Like: __**//http:~/~/dragino-4ba54a//**__
... ... @@ -298,26 +298,11 @@
298 298  
299 299  ====== 2.1.3 Connect via Ethernet Port ======
300 300  
301 -(((
302 -(((
303 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
304 -)))
305 -)))
234 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP  address the router has assigned to the HP0D.
306 306  
307 -(((
308 -(((
309 - router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
310 -)))
311 -)))
312 312  
313 -(((
314 -
315 -)))
237 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
316 316  
317 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
318 -
319 - or SSH access of HP0D.
320 -
321 321  (% style="text-align:center" %)
322 322  [[image:1651804782523-623.png]]
323 323  
... ... @@ -325,358 +325,226 @@
325 325  
326 326  ===== 2.2 Generate QR Code =====
327 327  
328 -(((
329 329   Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
330 -)))
331 331  
332 -(((
333 333   Note: After onboarding, this wallet will become owner of this hotspot.
334 -)))
335 335  
336 336  (% style="text-align:center" %)
337 -[[image:image-20220506140312-1.png||height="435" width="438"]]
251 +[[image:image-20220506140312-1.png]]
338 338  
339 339  
254 +
340 340  ===== 2.3 Onboarding Hotspot =====
341 341  
342 -(((
343 343   ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
344 -)))
345 345  
346 -(((
347 347   Note: the APP version need to be greater than 3.11.
348 -)))
349 349  
350 -(((
351 -
352 -)))
261 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
353 353  
354 -(((
355 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
356 -)))
357 -
358 -(((
359 - the ‘DRAGINO Miner HP0D’
360 -)))
361 -
362 362   [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
363 363  
364 364   3. Scan the QR Code you generated in the previous step.
365 365  
366 -(% style="text-align:center" %)
367 -[[image:1651828211026-220.png||height="405" width="191"]]
368 368  
369 369   4. Onboarding your device
370 370  
371 - Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
270 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
372 372  
373 - mobile to onboarding server might have issue.
374 -
375 375   [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
376 376  
377 - [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
378 378  
379 379  
380 -5. Check onboarding status
381 381  
382 - You can check from mobile:
383 383  
384 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
385 385  
386 - You can also see the hotspot status in below link:
279 +1. Check onboarding status
387 387  
388 - https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
281 +You can check from mobile:
389 389  
390 - Example:
283 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
391 391  
392 - Green Synced means hotspot works normal.
285 +You can also see the hotspot status in below link:
393 393  
394 -(% style="text-align:center" %)
395 -[[image:1651828427715-679.png||height="374" width="635"]]
287 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
396 396  
289 +Example:
397 397  
398 -===== 2.4 Set the Port Forwarding =====
291 +Green Synced means hotspot works normal.
399 399  
400 -(((
401 - Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
402 -)))
293 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
403 403  
404 -(((
405 - it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
406 -)))
407 407  
408 -(((
409 - you may have.
410 -)))
411 411  
412 -(% style="text-align:center" %)
413 -[[image:1651828514449-658.png]]
414 414  
415 -(((
416 -
417 -)))
418 418  
419 -(((
420 - Note: Please refer to more detailed Settings
421 -)))
299 +1.
300 +11. Set the Port Forwarding
422 422  
423 -(((
424 - [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
425 -)))
302 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
426 426  
427 -(((
428 - [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
429 -)))
304 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
430 430  
431 431  
432 -==== 3. Check the configuration of HP0D ====
307 +Note: Please refer to more detailed Settings
433 433  
434 -===== 3.1 LoRa frequency configuration =====
309 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
435 435  
436 -(% style="text-align:center" %)
437 -[[image:1651828687205-178.png||height="323" width="657"]]
311 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
438 438  
439 439  
440 440  
441 -===== 3.2 Check the LoRaWAN serveraddress =====
442 442  
443 443  
444 -(% style="text-align:center" %)
445 -[[image:1651828703680-156.png||height="349" width="672"]]
317 +1. Check the configuration of HP0D
318 +11. LoRa frequency configuration
446 446  
320 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
447 447  
448 -===== 3.3 Check Miner configuration =====
322 +1.
323 +11. Check the LoRaWAN serveraddress.
449 449  
450 -(% style="text-align:center" %)
451 -[[image:image-20220506181408-1.png||height="451" width="513"]]
325 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
452 452  
453 -**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
454 454  
455 -**~ button of Update, and then wait 10mins to check here,**
456 456  
457 457  
458 -==== 4. Installation of Antenna ====
459 459  
460 -(((
461 - HP0D use Fiber Glass Antenna.
462 -)))
463 463  
464 -(% style="text-align:center" %)
465 -[[image:1651832158606-882.png]]
466 466  
467 -(((
468 -
469 -)))
470 470  
471 -(((
472 -
473 -)))
474 474  
475 -(((
476 - User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
477 -)))
335 +1.
336 +11. Check Miner configuration
478 478  
479 -(((
480 - to antenna and install as below:
481 -)))
338 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
482 482  
483 -(((
484 -(% style="text-align:center" %)
485 -[[image:1651832205608-998.png||height="349" width="198"]]
486 -)))
340 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
487 487  
488 -==== 5. SSH Access for Linux console ====
489 489  
490 -(((
491 - IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
492 -)))
493 493  
494 -(((
495 - Port:         22
496 -)))
497 497  
498 -(((
499 - User Name:      **root**
500 -)))
501 501  
502 -(((
503 - Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
504 -)))
346 +1. Installation of Antenna
505 505  
506 -(((
507 -
508 -)))
348 +HP0D use Fiber Glass Antenna.
509 509  
510 -(((
511 - After logging in, you will be in the Linux console and can enter commands as shown below.
512 -)))
350 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
513 513  
514 -(% style="text-align:center" %)
515 -[[image:1651832284160-991.png]]
352 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
516 516  
517 517  
518 -==== **6. How to change the Wireless function of HP0D** ====
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
519 519  
520 - // The wireless function is configured as AP by default and the web page does not support configuration, //
521 521  
522 -// if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.//
523 523  
524 -===== **6.1 Access the Linux console.** =====
525 525  
526 - Follow the previous step of Step 5.
527 527  
361 +1. SSH Access for Linux console
528 528  
529 -===== 6.2 Install the package of network-manager. =====
363 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
530 530  
531 - Run commands:
365 +Port:         22
532 532  
533 -(% class="box infomessage" %)
534 -(((
535 - apt update
536 - apt install network-manager
537 -)))
367 +User Name:      **root**
538 538  
539 -[[image:image-20220507140730-1.png]]
369 +Password:         **Randomly generated （found on device’s label ）**
540 540  
541 541  
372 +After logging in, you will be in the Linux console and can enter commands as shown below.
542 542  
543 -===== 6.3 Reboot the device. =====
374 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
544 544  
545 - Run command:
546 546  
547 -(% class="box infomessage" %)
548 -(((
549 - reboot
550 -)))
551 551  
552 -[[image:image-20220507140814-2.png]]
553 553  
554 -===== 6.4 Check the wireless type =====
379 +1. Trouble Shootings
380 +11. How to get a wallet address?
555 555  
556 - Run command:
382 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
557 557  
558 -(% class="box infomessage" %)
559 -(((
560 - iw dev
561 -)))
562 562  
563 -[[image:image-20220507140941-3.png]]
385 +1.
386 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
564 564  
565 -===== 6.5 Connect the WiFi. =====
388 +//User can login the HP0D, able to access other Web Pages except miner page//
566 566  
567 - Run command:
568 568  
569 -(% class="box infomessage" %)
570 -(((
571 - nmtui
572 -)))
391 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
573 573  
574 -[[image:image-20220507140953-4.png]]
575 575  
394 +1.
395 +11. Onboarding ~-~- Some parameters in miner page show timeout
576 576  
397 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
577 577  
578 -==== 7. Trouble Shootings ====
399 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
579 579  
580 -===== 7.1 How to get a wallet address? =====
401 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
581 581  
582 -// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
403 +//It might relate to the network where might up to 10mins//
583 583  
584 584  
585 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
406 +1.
407 +11. Onboarding – Bad Gaterway
586 586  
587 -(((
588 - User can login the HP0D, able to access other Web Pages except miner page
589 -)))
409 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
590 590  
591 -(((
592 - If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
593 -)))
411 +//This is caused by the process leads too long which just need to refresh the page.//
594 594  
595 595  
596 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
414 +1.
415 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
597 597  
598 -(% style="text-align:center" %)
599 -[[image:image-20220506182042-2.png||height="250" width="516"]]
417 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
600 600  
601 -(% style="text-align:center" %)
602 -[[image:1651832455372-647.png||height="224" width="520"]]
419 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
603 603  
604 604  
605 - HP0D is establish connection to Helium server and not finished. And you might see above.
422 +1.
423 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
606 606  
607 - It might relate to the network where might up to 10mins
425 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
608 608  
427 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
609 609  
610 -===== 7.4 Onboarding – Bad Gaterway =====
611 611  
612 -(% style="text-align:center" %)
613 -[[image:1651832583790-633.png]]
430 +1.
431 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
614 614  
615 - This is caused by the process leads too long which just need to refresh the page.
433 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
616 616  
435 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
617 617  
618 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
619 619  
620 -(% style="text-align:center" %)
621 -[[image:image-20220506182424-3.png]]
438 +1.
439 +11. Onboarding – MAC address is being refreshed after scan QR Code
622 622  
623 - This may be related to the current block height, if the device is synchronizing to the latest height or if the
441 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
624 624  
625 - device block height is much lower than the current height as the above picture like '1 1', the QR code
626 626  
627 - generation may fail.
444 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
628 628  
446 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
629 629  
630 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
631 631  
632 -(% style="text-align:center" %)
633 -[[image:1651832742262-209.png||height="297" width="365"]]
634 634  
635 - Please ensure that you enter the correct wallet address and that your network is up and running, the user can
636 636  
637 - click the button of ‘Clean’ to re-generate the QR Code.
451 +1.
452 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
638 638  
454 +//This is caused by the server connection delay, which does not affect the normal use.//
639 639  
640 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
456 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
641 641  
642 -(% style="text-align:center" %)
643 -[[image:1651832811038-780.png||height="462" width="216"]]
644 644  
645 - If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
459 +*
460 +*1. Mobile APP crash after scan the QR Code?
461 +* //Make sure you have input the correct Wallet address to generate QR Code.//
462 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
463 +* //Make sure your mobile app’s relevant permission are enabled.//
464 +* //Known: The Android 11 version may cause this kind of issue.//
646 646  
647 - please contact us to help you solve.
648 -
649 -
650 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
651 -
652 -// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
653 -
654 - public key/ wallet address to onboarding server. Server will return the match MAC address
655 -
656 - for this hotspot.
657 -
658 -
659 - If you don’t see MAC address, make sure your mobile has good internet connection.
660 -
661 -(% style="text-align:center" %)
662 -[[image:1651832880009-473.png]]
663 -
664 -
665 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
666 -
667 - This is caused by the server connection delay, which does not affect the normal use.
668 -
669 -
670 -(% style="text-align:center" %)
671 -[[image:1651832959907-357.png]]
672 -
673 -===== 7.10 Mobile APP crash after scan the QR Code? =====
674 -
675 -* Make sure you have input the correct Wallet address to generate QR Code.
676 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
677 -* Make sure your mobile app’s relevant permission are enabled.
678 -* Known: The Android 11 version may cause this kind of issue.
679 -
680 680  1.
681 681  11. Why the frequency/region is not the same what I purchased?
682 682  
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