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Summary

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Content
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1 1  
2 2  
3 +
3 3  (% style="text-align:center" %)
4 4  [[image:1651802206983-860.png||height="645" width="602"]]
5 5  
6 6  
7 -(((
8 +
9 +
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
12 +[[image:1651802187690-980.png]]
11 11  
14 +Document Version: 1.1
12 12  
13 13  
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
14 14  
15 -{{toc/}}
16 16  
17 17  
18 -==== 1. Introduction ====
19 19  
20 -===== 1.1 What is HP0D =====
28 +~1. Introduction
21 21  
22 -(((
23 -(((
24 -(((
25 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 -)))
27 -)))
28 -)))
30 + 1.1 What is HP0D
29 29  
30 -(((
31 -(((
32 -(((
33 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
34 -)))
35 -)))
36 -)))
32 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
37 37  
38 -(((
39 -(((
40 -(((
41 -HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
42 -)))
43 -)))
44 -)))
34 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
45 45  
46 -(((
47 -(((
48 -(((
49 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 -)))
51 -)))
52 -)))
36 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
53 53  
54 -(((
55 -(((
56 -(((
57 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
58 -)))
59 -)))
60 -)))
38 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
61 61  
62 62  
63 -===== 1.2 Specifications =====
41 +1.2 Specifications
64 64  
65 -(((
66 -(((
67 -**~ Hardware System:**
68 -)))
69 -)))
43 +**~ Hardware System:**
70 70  
71 -(((
72 -(((
73 73   Linux Part:
74 -)))
75 -)))
76 76  
77 -* (((
78 -(((
79 -Raspberry Pi 4
80 -)))
81 -)))
47 +* Raspberry Pi 4
82 82  
83 -(((
84 -(((
85 -**~ Interface:**
86 -)))
87 -)))
49 +**~ Interface:**
88 88  
89 -* (((
90 -(((
91 -10M/100M RJ45 Ports x 1
92 -)))
93 -)))
94 -* (((
95 -(((
96 -LoRaWAN Wireless
97 -)))
98 -)))
99 -* (((
100 -(((
101 -Power Input: 12V 2A, DC
102 -)))
103 -)))
51 +* 10M/100M RJ45 Ports x 1
52 +* LoRaWAN Wireless
53 +* Power Input: 12V 2A, DC
104 104  
105 -(((
106 -(((
107 -**~ Operating Condition:**
108 -)))
109 -)))
55 +**~ Operating Condition:**
110 110  
111 -* (((
112 -(((
113 -Work Temperature: -20 ~~ 65°C
114 -)))
115 -)))
116 -* (((
117 -(((
118 -Storage Temperature: -20 ~~ 65°C
119 -)))
120 -)))
121 -* (((
122 -(((
123 -Power Input: 12V 2A, DC
124 -)))
125 -)))
57 +* Work Temperature: -20 ~~ 65°C
58 +* Storage Temperature: -20 ~~ 65°C
59 +* Power Input: 12V 2A, DC
126 126  
127 -===== 1.3 Features =====
61 +1.3 Features
128 128  
129 129  * Open-Source Linux system
130 130  * RPi4 with 2G /4G or 8G RAM
... ... @@ -141,152 +141,69 @@
141 141  * Include prepaid $40 onboarding cost and $10 location cost.
142 142  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
143 143  
144 -===== 1.4 Label info and login name =====
78 +1.4 Label info and login name
145 145  
146 146  
147 -[[image:1651803959860-394.png||height="500" width="375"]]
81 +(% style="text-align:center" %)
82 +[[image:1651803959860-394.png||height="653" width="490"]]
148 148  
149 149  
150 150  
151 -(((
152 -(((
153 153  **~ Label information:**
154 -)))
155 -)))
156 156  
157 -(((
158 -(((
159 -
160 -)))
161 -)))
162 162  
163 -(((
164 -(((
165 -**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
166 -)))
167 -)))
89 +**~ Device host name//~://**//      dragino-xxxxxx//
168 168  
169 -(((
170 -(((
171 -**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
172 -)))
173 -)))
91 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
174 174  
175 -(((
176 -(((
177 -**~ Miner animal name**: xxx-xxx-xxx
178 -)))
179 -)))
93 +**// Miner animal name//**//: xxx-xxx-xxx//
180 180  
181 -(((
182 -(((
183 -**~ Miner address**:          112xxxxxx
184 -)))
185 -)))
95 +**// Miner address//**//:          112xxxxxx//
186 186  
187 -(((
188 -(((
189 -**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
190 -)))
191 -)))
97 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
192 192  
193 -(((
194 -(((
195 -**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
196 -)))
197 -)))
99 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
198 198  
199 -(((
200 -(((
201 -**~ SN**:  device serial number.
202 -)))
203 -)))
101 +**~ SN**//:  device serial number.//
204 204  
205 205  
206 -==== 2. Quick Start & Onboarding ====
104 +2. Quick Start & Onboarding
207 207  
208 -(((
209 -(((
210 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
211 -)))
212 -)))
106 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
213 213  
214 -(% class="wikigeneratedid" id="H-2" %)
215 -(((
216 -
217 -)))
108 + 2.1  Connect HP0D Web UI
218 218  
219 -===== 2.1  Connect HP0D Web UI =====
110 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
220 220  
221 -====== 2.1.1 via HP0D’s Access Point. ======
112 + At the first boot of HP0D, it will auto generate a Wi-Fi network
222 222  
223 -(((
224 -(((
225 - At the first boot of HP0D, it will auto generate a Wi-Fi network
226 226  
227 -[[image:1651804327535-321.png||height="325" width="199"]]
228 -)))
229 -)))
230 -
231 -(((
232 -(((
233 -
234 -)))
235 -)))
236 -
237 -(((
238 -(((
239 -(% class="box infomessage" %)
240 -(((
241 241   called           : **//HPD-dragino-xxxxxx//**
242 -)))
243 -)))
244 -)))
245 245  
246 -(((
247 -(((
248 -(% class="box infomessage" %)
249 -(((
250 250   with password:  **//dragino+dragino//**
251 -)))
252 -)))
253 -)))
254 254  
255 -(((
256 -(((
257 -
258 -)))
259 -)))
260 260  
261 -(((
262 -(((
263 -
264 -)))
265 -)))
266 266  
267 -(((
268 -(((
269 - You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
270 -)))
271 -)))
121 + You can use a PC to connect to this Wi-Fi network. The PC will
272 272  
273 -[[image:1651804397792-591.png||height="402" width="763"]]
123 + get an IP address 10.130.1.xxx and the HP0D has the default
274 274  
125 + IP 10.130.1.1
275 275  
276 276  
277 -====== 2.1.2 Connect via HP0D hostname ======
128 +(% style="text-align:center" %)
129 +[[image:1651804397792-591.png]]
278 278  
279 -(((
131 +
132 +
133 +
134 +2.1.2 Connect via HP0D hostname
135 +
280 280   Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
281 -)))
282 282  
283 -(((
284 284   PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
285 -)))
286 286  
287 -(((
288 288   Web-UI via HP0D’s hostname.
289 -)))
290 290  
291 291  
292 292   Like: __**//http:~/~/dragino-4ba54a//**__
... ... @@ -296,387 +296,244 @@
296 296  [[image:1651804629009-699.png]]
297 297  
298 298  
299 -====== 2.1.3 Connect via Ethernet Port ======
150 +2.1.3 Connect via Ethernet Port
300 300  
301 -(((
302 -(((
303 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
304 -)))
305 -)))
152 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
306 306  
307 -(((
308 -(((
309 - router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
310 -)))
311 -)))
312 312  
313 -(((
314 -
315 -)))
155 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
316 316  
317 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
318 -
319 - or SSH access of HP0D.
320 -
321 321  (% style="text-align:center" %)
322 322  [[image:1651804782523-623.png]]
323 323  
324 324  
325 325  
326 -===== 2.2 Generate QR Code =====
162 +1.
163 +11. Generate QR Code
327 327  
328 -(((
329 - Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
330 -)))
165 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
331 331  
332 -(((
333 - Note: After onboarding, this wallet will become owner of this hotspot.
334 -)))
167 +Note: After onboarding, this wallet will become owner of this hotspot.
335 335  
336 -(% style="text-align:center" %)
337 -[[image:image-20220506140312-1.png||height="435" width="438"]]
169 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
338 338  
339 339  
340 -===== 2.3 Onboarding Hotspot =====
341 341  
342 -(((
343 - ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
344 -)))
345 345  
346 -(((
347 - Note: the APP version need to be greater than 3.11.
348 -)))
174 +1.
175 +11. Onboarding Hotspot
176 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
349 349  
350 -(((
351 -
352 -)))
178 +Note: the APP version need to be greater than 3.11.
353 353  
354 -(((
355 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
356 -)))
357 357  
358 -(((
359 - the ‘DRAGINO Miner HP0D’
360 -)))
181 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
361 361  
362 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
184 +1. Scan the QR Code you generated in the previous step.
363 363  
364 - 3. Scan the QR Code you generated in the previous step.
186 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
365 365  
366 -(% style="text-align:center" %)
367 -[[image:1651828211026-220.png||height="405" width="191"]]
368 368  
369 - 4. Onboarding your device
189 +1. Onboarding your device
370 370  
371 - Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
191 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
372 372  
373 - mobile to onboarding server might have issue.
193 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
374 374  
375 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
376 376  
377 - [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
378 378  
379 379  
380 -5. Check onboarding status
381 381  
382 - You can check from mobile:
383 383  
384 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
201 +1. Check onboarding status
385 385  
386 - You can also see the hotspot status in below link:
203 +You can check from mobile:
387 387  
388 - https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
205 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
389 389  
390 - Example:
207 +You can also see the hotspot status in below link:
391 391  
392 - Green Synced means hotspot works normal.
209 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
393 393  
394 -(% style="text-align:center" %)
395 -[[image:1651828427715-679.png||height="374" width="635"]]
211 +Example:
396 396  
213 +Green Synced means hotspot works normal.
397 397  
398 -===== 2.4 Set the Port Forwarding =====
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
399 399  
400 -(((
401 - Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
402 -)))
403 403  
404 -(((
405 - it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
406 -)))
407 407  
408 -(((
409 - you may have.
410 -)))
411 411  
412 -(% style="text-align:center" %)
413 -[[image:1651828514449-658.png]]
414 414  
415 -(((
416 -
417 -)))
221 +1.
222 +11. Set the Port Forwarding
418 418  
419 -(((
420 - Note: Please refer to more detailed Settings
421 -)))
224 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
422 422  
423 -(((
424 - [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
425 -)))
226 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
426 426  
427 -(((
428 - [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
429 -)))
430 430  
229 +Note: Please refer to more detailed Settings
431 431  
432 -==== 3. Check the configuration of HP0D ====
231 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
433 433  
434 -===== 3.1 LoRa frequency configuration =====
233 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
435 435  
436 -(% style="text-align:center" %)
437 -[[image:1651828687205-178.png||height="323" width="657"]]
438 438  
439 439  
440 440  
441 -===== 3.2 Check the LoRaWAN serveraddress =====
442 442  
239 +1. Check the configuration of HP0D
240 +11. LoRa frequency configuration
443 443  
444 -(% style="text-align:center" %)
445 -[[image:1651828703680-156.png||height="349" width="672"]]
242 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
446 446  
244 +1.
245 +11. Check the LoRaWAN serveraddress.
447 447  
448 -===== 3.3 Check Miner configuration =====
247 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
449 449  
450 -(% style="text-align:center" %)
451 -[[image:image-20220506181408-1.png||height="451" width="513"]]
452 452  
453 -**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
454 454  
455 -**~ button of Update, and then wait 10mins to check here,**
456 456  
457 457  
458 -==== 4. Installation of Antenna ====
459 459  
460 -(((
461 - HP0D use Fiber Glass Antenna.
462 -)))
463 463  
464 -(% style="text-align:center" %)
465 -[[image:1651832158606-882.png]]
466 466  
467 -(((
468 -
469 -)))
470 470  
471 -(((
472 -
473 -)))
257 +1.
258 +11. Check Miner configuration
474 474  
475 -(((
476 - User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
477 -)))
260 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
478 478  
479 -(((
480 - to antenna and install as below:
481 -)))
262 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
482 482  
483 -(((
484 -(% style="text-align:center" %)
485 -[[image:1651832205608-998.png||height="349" width="198"]]
486 -)))
487 487  
488 -==== 5. SSH Access for Linux console ====
489 489  
490 -(((
491 - IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
492 -)))
493 493  
494 -(((
495 - Port:         22
496 -)))
497 497  
498 -(((
499 - User Name:      **root**
500 -)))
268 +1. Installation of Antenna
501 501  
502 -(((
503 - Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
504 -)))
270 +HP0D use Fiber Glass Antenna.
505 505  
506 -(((
507 -
508 -)))
272 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
509 509  
510 -(((
511 - After logging in, you will be in the Linux console and can enter commands as shown below.
512 -)))
274 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
513 513  
514 -(% style="text-align:center" %)
515 -[[image:1651832284160-991.png]]
516 516  
277 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
517 517  
518 -==== **6. How to change the Wireless function of HP0D** ====
519 519  
520 - // The wireless function is configured as AP by default and the web page does not support configuration, //
521 521  
522 -// if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.//
523 523  
524 -===== **6.1 Access the Linux console.** =====
525 525  
526 - Follow the previous step of Step 5.
283 +1. SSH Access for Linux console
527 527  
285 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
528 528  
529 -===== 6.2 Install the package of network-manager. =====
287 +Port:         22
530 530  
531 - Run commands:
289 +User Name:      **root**
532 532  
533 -(% class="box infomessage" %)
534 -(((
535 - apt update
536 - apt install network-manager
537 -)))
291 +Password:         **Randomly generated （found on device’s label ）**
538 538  
539 -[[image:image-20220507140730-1.png]]
540 540  
294 +After logging in, you will be in the Linux console and can enter commands as shown below.
541 541  
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
542 542  
543 -===== 6.3 Reboot the device. =====
544 544  
545 - Run command:
546 546  
547 -(% class="box infomessage" %)
548 -(((
549 - reboot
550 -)))
551 551  
552 -[[image:image-20220507140814-2.png]]
301 +1. Trouble Shootings
302 +11. How to get a wallet address?
553 553  
554 -===== 6.4 Check the wireless type =====
304 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
555 555  
556 - Run command:
557 557  
558 -(% class="box infomessage" %)
559 -(((
560 - iw dev
561 -)))
307 +1.
308 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
562 562  
563 -[[image:image-20220507140941-3.png]]
310 +//User can login the HP0D, able to access other Web Pages except miner page//
564 564  
565 -===== 6.5 Connect the WiFi. =====
566 566  
567 - Run command:
313 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
568 568  
569 -(% class="box infomessage" %)
570 -(((
571 - nmtui
572 -)))
573 573  
574 -[[image:image-20220507140953-4.png]]
316 +1.
317 +11. Onboarding ~-~- Some parameters in miner page show timeout
575 575  
319 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
576 576  
321 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
577 577  
578 -==== 7. Trouble Shootings ====
323 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
579 579  
580 -===== 7.1 How to get a wallet address? =====
325 +//It might relate to the network where might up to 10mins//
581 581  
582 -// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
583 583  
328 +1.
329 +11. Onboarding – Bad Gaterway
584 584  
585 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
586 586  
587 -(((
588 - User can login the HP0D, able to access other Web Pages except miner page
589 -)))
333 +//This is caused by the process leads too long which just need to refresh the page.//
590 590  
591 -(((
592 - If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
593 -)))
594 594  
336 +1.
337 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
595 595  
596 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
597 597  
598 -(% style="text-align:center" %)
599 -[[image:image-20220506182042-2.png||height="250" width="516"]]
341 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
600 600  
601 -(% style="text-align:center" %)
602 -[[image:1651832455372-647.png||height="224" width="520"]]
603 603  
344 +1.
345 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
604 604  
605 - HP0D is establish connection to Helium server and not finished. And you might see above.
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
606 606  
607 - It might relate to the network where might up to 10mins
349 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
608 608  
609 609  
610 -===== 7.4 Onboarding – Bad Gaterway =====
352 +1.
353 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
611 611  
612 -(% style="text-align:center" %)
613 -[[image:1651832583790-633.png]]
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
614 614  
615 - This is caused by the process leads too long which just need to refresh the page.
357 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
616 616  
617 617  
618 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
360 +1.
361 +11. Onboarding – MAC address is being refreshed after scan QR Code
619 619  
620 -(% style="text-align:center" %)
621 -[[image:image-20220506182424-3.png]]
363 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
622 622  
623 - This may be related to the current block height, if the device is synchronizing to the latest height or if the
624 624  
625 - device block height is much lower than the current height as the above picture like '1 1', the QR code
366 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
626 626  
627 - generation may fail.
368 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
628 628  
629 629  
630 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
631 631  
632 -(% style="text-align:center" %)
633 -[[image:1651832742262-209.png||height="297" width="365"]]
634 634  
635 - Please ensure that you enter the correct wallet address and that your network is up and running, the user can
373 +1.
374 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
636 636  
637 - click the button of ‘Clean’ to re-generate the QR Code.
376 +//This is caused by the server connection delay, which does not affect the normal use.//
638 638  
378 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
639 639  
640 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
641 641  
642 -(% style="text-align:center" %)
643 -[[image:1651832811038-780.png||height="462" width="216"]]
381 +*
382 +*1. Mobile APP crash after scan the QR Code?
383 +* //Make sure you have input the correct Wallet address to generate QR Code.//
384 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 +* //Make sure your mobile app’s relevant permission are enabled.//
386 +* //Known: The Android 11 version may cause this kind of issue.//
644 644  
645 - If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
646 -
647 - please contact us to help you solve.
648 -
649 -
650 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
651 -
652 -// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
653 -
654 - public key/ wallet address to onboarding server. Server will return the match MAC address
655 -
656 - for this hotspot.
657 -
658 -
659 - If you don’t see MAC address, make sure your mobile has good internet connection.
660 -
661 -(% style="text-align:center" %)
662 -[[image:1651832880009-473.png]]
663 -
664 -
665 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
666 -
667 - This is caused by the server connection delay, which does not affect the normal use.
668 -
669 -
670 -(% style="text-align:center" %)
671 -[[image:1651832959907-357.png]]
672 -
673 -===== 7.10 Mobile APP crash after scan the QR Code? =====
674 -
675 -* Make sure you have input the correct Wallet address to generate QR Code.
676 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
677 -* Make sure your mobile app’s relevant permission are enabled.
678 -* Known: The Android 11 version may cause this kind of issue.
679 -
680 680  1.
681 681  11. Why the frequency/region is not the same what I purchased?
682 682  
... ... @@ -748,3 +748,5 @@
748 748  
749 749  
750 750  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
459 +
460 +
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