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edited by Xiaoling
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edited by Xiaoling
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Summary

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1 1  
2 2  
3 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png]]
4 +
3 3  (% style="text-align:center" %)
4 -[[image:1651802206983-860.png||height="645" width="602"]]
6 +[[image:1651802206983-860.png]]
5 5  
6 6  
7 -(((
9 +
10 +
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
13 +[[image:1651802187690-980.png]]
11 11  
15 +Document Version: 1.1
12 12  
13 13  
14 -{{toc/}}
18 +|**Version**|**Description**|**Date**
19 +|1.0|Release|2022-Apr-8
20 +|1.1|Add trouble shootings|2022-Apr-24
21 +| | |
22 +| | |
23 +| | |
24 +| | |
15 15  
16 16  
17 -==== 1. Introduction ====
18 18  
19 -===== 1.1 What is HP0D =====
20 20  
21 -(((
22 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
23 -)))
24 24  
25 -(((
26 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
27 -)))
28 28  
29 -(((
30 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
31 -)))
31 +~1. Introduction
32 32  
33 -(((
34 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
35 -)))
33 + 1.1 What is HP0D
36 36  
35 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
37 37  
38 -===== 1.2 Specifications =====
37 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
39 39  
40 -**~ Hardware System:**
39 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
40 +
41 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
42 +
43 +
44 +
45 +
46 +1.
47 +11. Specifications
48 +
49 +**Hardware System:**
50 +
41 41   Linux Part:
42 42  
43 43  * Raspberry Pi 4
44 44  
45 -**~ Interface:**
46 46  
56 +**Interface:**
57 +
47 47  * 10M/100M RJ45 Ports x 1
48 48  * LoRaWAN Wireless
49 49  * Power Input: 12V 2A, DC
50 50  
51 -**~ Operating Condition:**
52 52  
63 +**Operating Condition:**
64 +
53 53  * Work Temperature: -20 ~~ 65°C
54 54  * Storage Temperature: -20 ~~ 65°C
55 55  * Power Input: 12V 2A, DC
56 56  
57 -===== 1.3 Features =====
58 58  
70 +
71 +
72 +*
73 +*1. Features
59 59  * Open-Source Linux system
60 60  * RPi4 with 2G /4G or 8G RAM
61 61  * Managed by Web GUI, SSH via Internet
... ... @@ -71,401 +71,371 @@
71 71  * Include prepaid $40 onboarding cost and $10 location cost.
72 72  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
73 73  
74 -===== 1.4 Label info and login name =====
75 75  
76 -[[image:1651803959860-394.png||height="500" width="375"]]
90 +
91 +
92 +
93 +
94 +1.
95 +11. Label info and login name
96 +
97 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg]]
98 +
99 +
77 77  **Label information:**
78 -**Device host name:**    (% class="mark" %)dragino-xxxxxx
79 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
80 -**Miner animal name**: xxx-xxx-xxx
81 -**Miner address**:       112xxxxxx
82 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
83 -**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
84 -**SN**:  device serial number.
85 85  
86 -==== 2. Quick Start & Onboarding ====
87 87  
88 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
103 +**Device host name//~://**// dragino-xxxxxx//
89 89  
105 +**Band**//:                             US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
90 90  
91 -===== 2.1  Connect HP0D Web UI =====
107 +**//Miner animal name//**//: xxx-xxx-xxx//
92 92  
93 -====== 2.1.1 via HP0D’s Access Point. ======
109 +**//Miner address//**//:          112xxxxxx//
94 94  
111 +**Eth MAC address**//: A8: 40: 41: EF: FE: CD//
112 +
113 +**Login**//:                         root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
114 +
115 +**SN**//: device serial number.//
116 +
117 +
118 +
119 +
120 +1. Quick Start & Onboarding
121 +
122 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
123 +
124 +
125 +1.
126 +11. Connect HP0D Web UI
127 +111. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image003.png]] via HP0D’s Access Point.
128 +
95 95  At the first boot of HP0D, it will auto generate a Wi-Fi network
96 96  
97 -[[image:1651804327535-321.png||height="325" width="199"]]
98 98  
99 -(% class="box infomessage" %)
100 - called           : **//HPD-dragino-xxxxxx//**
101 101  
102 -(% class="box infomessage" %)
103 - with password:  **//dragino+dragino//**
104 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
105 105  
106 -[[image:1651804397792-591.png||height="402" width="763"]]
107 107  
135 + called           : **//HPD-dragino-xxxxxx//**
108 108  
109 -====== 2.1.2 Connect via HP0D hostname ======
137 +with password:  **//dragino+dragino//**
110 110  
111 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
112 112  
113 -Like: __**//http:~/~/dragino-4ba54a//**__
114 114  
115 -[[image:1651804629009-699.png]]
141 +You can use a PC to connect to this Wi-Fi network. The PC will
116 116  
143 +get an IP address 10.130.1.xxx and the HP0D has the default
117 117  
118 -====== 2.1.3 Connect via Ethernet Port ======
145 +IP 10.130.1.1
119 119  
147 +
148 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image004.png]]
149 +
150 +
151 +
152 +
153 +1.
154 +11.
155 +111. Connect via HP0D hostname
156 +
157 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
158 +
159 +PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
160 +
161 +Web-UI via HP0D’s hostname.
162 +
163 +
164 +Like: **//http:~/~/dragino-4ba54a//**
165 +
166 + [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image005.png]]
167 +
168 +
169 +1.
170 +11.
171 +111. Connect via Ethernet Port
172 +
173 +
120 120  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
121 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
122 -[[image:1651804782523-623.png]]
123 123  
124 124  
125 -===== 2.2 Generate QR Code =====
177 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
126 126  
127 -(((
179 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image006.png]]
180 +
181 +
182 +
183 +1.
184 +11. Generate QR Code
185 +
128 128  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
129 -)))
130 130  
131 -(((
132 132  Note: After onboarding, this wallet will become owner of this hotspot.
133 -)))
134 134  
135 -[[image:image-20220506140312-1.png||height="435" width="438"]]
190 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
136 136  
137 137  
138 -===== 2.3 Onboarding Hotspot =====
139 139  
140 -(((
141 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
142 -)))
143 143  
144 -(((
195 +1.
196 +11. Onboarding Hotspot
197 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
198 +
145 145  Note: the APP version need to be greater than 3.11.
146 146  
147 -
148 -)))
149 149  
150 -(((
151 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
152 -)))
202 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
203 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
153 153  
154 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
155 155  
206 +1. Scan the QR Code you generated in the previous step.
156 156  
157 -3. Scan the QR Code you generated in the previous step.
208 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
158 158  
159 -[[image:1651828211026-220.png||height="405" width="191"]]
160 160  
211 +1. Onboarding your device
161 161  
162 -(((
163 -4. Onboarding your device
164 -)))
213 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
165 165  
166 -(((
167 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
168 -)))
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
169 169  
170 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
171 171  
172 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
218 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
173 173  
174 174  
175 -5. Check onboarding status
176 176  
222 +
223 +1. Check onboarding status
224 +
177 177  You can check from mobile:
178 178  
179 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
227 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
180 180  
181 181  You can also see the hotspot status in below link:
182 182  
183 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
231 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
184 184  
185 185  Example:
186 186  
187 187  Green Synced means hotspot works normal.
188 188  
189 -[[image:1651828427715-679.png||height="374" width="635"]]
237 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
190 190  
191 191  
192 -===== 2.4 Set the Port Forwarding =====
193 193  
194 -(((
195 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
196 -)))
197 197  
198 -[[image:1651828514449-658.png]]
199 199  
200 -(((
201 -
202 -)))
243 +1.
244 +11. Set the Port Forwarding
203 203  
204 -(((
246 +
247 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
248 +
249 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
250 +
251 +
205 205  Note: Please refer to more detailed Settings
206 -)))
207 207  
208 -(((
209 209  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
210 -)))
211 211  
212 -(((
213 213  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
214 -)))
215 215  
216 216  
217 -==== 3. Check the configuration of HP0D ====
218 218  
219 -===== 3.1 LoRa frequency configuration =====
220 220  
221 -[[image:1651828687205-178.png||height="323" width="657"]]
222 222  
262 +1. Check the configuration of HP0D
263 +11. LoRa frequency configuration
223 223  
224 -===== 3.2 Check the LoRaWAN serveraddress =====
225 225  
226 -[[image:1651828703680-156.png||height="349" width="672"]]
266 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
227 227  
268 +1.
269 +11. Check the LoRaWAN serveraddress.
228 228  
229 -===== 3.3 Check Miner configuration =====
271 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
230 230  
231 -[[image:image-20220506181408-1.png||height="451" width="513"]]
232 232  
233 -(((
234 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
235 -)))
236 236  
237 237  
238 -==== 4. Installation of Antenna ====
239 239  
240 -(((
241 -HP0D use Fiber Glass Antenna.
242 -)))
243 243  
244 -[[image:1651832158606-882.png]]
245 245  
246 -(((
247 -
248 -)))
249 249  
250 -(((
251 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
252 -)))
253 253  
254 -(((
255 -[[image:1651832205608-998.png||height="349" width="198"]]
256 -)))
281 +1.
282 +11. Check Miner configuration
257 257  
258 -==== 5. SSH Access for Linux console ====
284 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
259 259  
260 -(((
261 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
262 -)))
286 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
263 263  
264 -(((
265 -Port:         22
266 -)))
267 267  
268 -(((
269 -User Name:      **root**
270 -)))
271 271  
272 -(((
273 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
274 -)))
275 275  
276 -(((
277 -After logging in, you will be in the Linux console and can enter commands as shown below.
278 -)))
279 279  
280 -[[image:1651832284160-991.png]]
292 +1. Installation of Antenna
281 281  
294 +HP0D use Fiber Glass Antenna.
282 282  
283 -==== **6. How to change the Wireless function of HP0D** ====
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
284 284  
285 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
298 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
286 286  
287 -===== **6.1 Access the Linux console.** =====
288 288  
289 -Follow the previous step of Step 5.
301 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
290 290  
291 291  
292 -===== 6.2 Install the package of network-manager. =====
293 293  
294 -Run commands:
295 295  
296 -(% class="box infomessage" %)
297 -(((
298 - apt update
299 - apt install network-manager
300 -)))
301 301  
302 -[[image:image-20220507140730-1.png]]
307 +1. SSH Access for Linux console
303 303  
309 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
304 304  
305 -===== 6.3 Reboot the device. =====
311 +Port:         22
306 306  
307 -Run command:
313 +User Name:      **root**
308 308  
309 -(% class="box infomessage" %)
310 -(((
311 - reboot
312 -)))
315 +Password:         **Randomly generated （found on device’s label ）**
313 313  
314 -[[image:image-20220507140814-2.png]]
315 315  
316 -===== 6.4 Check the wireless type =====
318 +After logging in, you will be in the Linux console and can enter commands as shown below.
317 317  
318 -Run command:
320 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
319 319  
320 -(% class="box infomessage" %)
321 -(((
322 - iw dev
323 -)))
324 324  
325 -[[image:image-20220507140941-3.png]]
326 326  
327 -===== 6.5 Connect the WiFi. =====
328 328  
329 -Run command:
325 +1. Trouble Shootings
326 +11. How to get a wallet address?
330 330  
331 -(% class="box infomessage" %)
332 -(((
333 - nmtui
334 -)))
328 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
335 335  
336 -[[image:image-20220507140953-4.png]]
337 337  
331 +1.
332 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
338 338  
339 -==== 7. Trouble Shootings ====
340 340  
341 -===== 7.1 How to get a wallet address? =====
335 +//User can login the HP0D, able to access other Web Pages except miner page//
342 342  
343 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
344 344  
338 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
345 345  
346 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
347 347  
348 -(((
349 -User can login the HP0D, able to access other Web Pages except miner page.
350 -)))
341 +1.
342 +11. Onboarding ~-~- Some parameters in miner page show timeout
351 351  
352 -(((
353 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
354 -)))
344 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
355 355  
346 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
356 356  
357 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
348 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
358 358  
359 -[[image:image-20220506182042-2.png||height="250" width="516"]]
350 +//It might relate to the network where might up to 10mins//
360 360  
361 -[[image:1651832455372-647.png||height="224" width="520"]]
362 362  
363 -HP0D is establish connection to Helium server and not finished. And you might see above.
353 +1.
354 +11. Onboarding – Bad Gaterway
364 364  
365 -It might relate to the network where might up to 10mins.
356 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
366 366  
358 +//This is caused by the process leads too long which just need to refresh the page.//
367 367  
368 -===== 7.4 Onboarding – Bad Gaterway =====
369 369  
370 -[[image:1651832583790-633.png]]
361 +1.
362 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
371 371  
372 -This is caused by the process leads too long which just need to refresh the page.
364 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
373 373  
366 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
374 374  
375 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
376 376  
377 -[[image:image-20220506182424-3.png]]
369 +1.
370 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
378 378  
379 -(((
380 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
381 -)))
372 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
382 382  
374 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
383 383  
384 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
385 385  
386 -[[image:1651832742262-209.png||height="297" width="365"]]
377 +1.
378 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
387 387  
388 -(((
389 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
390 -)))
380 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
391 391  
382 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
392 392  
393 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
394 394  
395 -[[image:1651832811038-780.png||height="462" width="216"]]
385 +1.
386 +11. Onboarding – MAC address is being refreshed after scan QR Code
396 396  
397 -(((
398 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
399 -)))
388 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
400 400  
401 401  
402 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
391 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
403 403  
404 -(((
405 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
406 -)))
393 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
407 407  
408 -(((
409 -If you don’t see MAC address, make sure your mobile has good internet connection.
410 -)))
411 411  
412 -[[image:1651832880009-473.png]]
413 413  
414 414  
415 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
398 +1.
399 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
416 416  
417 -This is caused by the server connection delay, which does not affect the normal use.
401 +//This is caused by the server connection delay, which does not affect the normal use.//
418 418  
419 -[[image:1651832959907-357.png]]
403 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
420 420  
421 421  
422 -===== 7.10 Mobile APP crash after scan the QR Code? =====
406 +*
407 +*1. Mobile APP crash after scan the QR Code?
408 +* //Make sure you have input the correct Wallet address to generate QR Code.//
409 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
410 +* //Make sure your mobile app’s relevant permission are enabled.//
411 +* //Known: The Android 11 version may cause this kind of issue.//
423 423  
424 -* Make sure you have input the correct Wallet address to generate QR Code.
425 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
426 -* Make sure your mobile app’s relevant permission are enabled.
427 -* Known: The Android 11 version may cause this kind of issue.
428 428  
429 -===== 7.11 Why the frequency/region is not the same what I purchased? =====
414 +1.
415 +11. Why the frequency/region is not the same what I purchased?
430 430  
431 -(((
432 -Each HP0D is inspected and configured prior to shipping.
433 -)))
417 +//Each HP0D is inspected and configured prior to shipping.//
434 434  
435 -(((
436 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
437 -)))
419 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
438 438  
439 439  
440 -===== 7.12 Can use the frequency to a region where is not support? =====
422 +1.
423 +11. Can use the frequency to a region where is not support?
441 441  
442 -(((
443 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
444 -)))
425 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
445 445  
446 -(((
447 447  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
448 -)))
449 449  
450 450  
451 -===== 7.13 Can change the frequency of the HP0D Miner? =====
430 +1.
431 +11. Can change the frequency of the HP0D Miner?
452 452  
453 -We do not recommend doing this, it may damage your device
433 +//We do not recommend doing this, it may damage your device//
454 454  
455 455  
456 -==== 8. Supports ====
457 457  
458 -(((
459 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
460 -)))
461 461  
462 -(((
463 -With your question as detail as possible. We will reply and help you in the shortest.
464 -)))
465 465  
439 +1. Supports
466 466  
467 -==== 9. Order Info ====
468 468  
442 +//If you are experiencing issues and can’t solve, you can send mail to//
443 +
444 +[[//support@dragino.com//>>mailto:support@dragino.com]]
445 +
446 +//With your question as detail as possible. We will reply and help you in the shortest.//
447 +
448 +
449 +
450 +
451 +1. Order Info
452 +
453 +
469 469  **HP0D-XXX**
470 470  
471 471  **XXX**: Frequency Band
... ... @@ -473,55 +473,33 @@
473 473  * 868: For Bands: EU868,IN865
474 474  * 915: For Bands: US915,AU915,AS923,KR920
475 475  
476 -==== 10. Manufacturer Info ====
477 477  
478 -(((
462 +
463 +1. Manufacturer Info
464 +
479 479  **Shenzhen Dragino Technology Development co. LTD**
480 -)))
481 481  
482 -(((
483 483  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
484 -)))
485 485  
486 -(((
487 487  LongCheng Street, LongGang District ; Shenzhen 518116,China
488 -)))
489 489  
490 490  
491 -==== 11. FCC Warning ====
472 +1. FCC Warning
492 492  
493 -(((
494 494  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
495 -)))
496 496  
497 -(((
498 498  ~-~- Reorient or relocate the receiving antenna.
499 -)))
500 500  
501 -(((
502 502  ~-~- Increase the separation between the equipment and receiver.
503 -)))
504 504  
505 -(((
506 506  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
507 -)))
508 508  
509 -(((
510 510  ~-~- Consult the dealer or an experienced radio/TV technician for help.
511 -)))
512 512  
513 -(((
514 -
515 -)))
516 516  
517 -(((
518 518  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
519 -)))
520 520  
521 -(((
522 -
523 -)))
524 524  
525 -(((
526 526  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
527 -)))
489 +
490 +
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