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Last modified by Xiaoling on 2024/10/21 15:44
From version 73.19
edited by Xiaoling
on 2022/05/07 17:42
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To version 32.1
edited by Xiaoling
on 2022/05/06 17:15
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Summary

Details

Page properties
Content
... ... @@ -11,6 +11,7 @@
11 11  
12 12  
13 13  
14 +
14 14  {{toc/}}
15 15  
16 16  
... ... @@ -19,40 +19,99 @@
19 19  ===== 1.1 What is HP0D =====
20 20  
21 21  (((
22 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
23 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G.
23 23  )))
24 24  
25 25  (((
26 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
27 + The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
27 27  )))
28 28  
29 29  (((
30 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
31 +
31 31  )))
32 32  
33 33  (((
34 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
35 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip.
35 35  )))
36 36  
38 +(((
39 + It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is
40 +)))
37 37  
42 +(((
43 + fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
44 +)))
45 +
46 +(((
47 +**~ and connects max 2 x LoRaWAN servers at the same time**.
48 +)))
49 +
50 +(((
51 +
52 +)))
53 +
54 +(((
55 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to
56 +)))
57 +
58 +(((
59 + input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
60 +)))
61 +
62 +(((
63 +
64 +)))
65 +
66 +(((
67 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to
68 +)))
69 +
70 +(((
71 + use in their own LoRaWAN network.
72 +)))
73 +
74 +
38 38  ===== 1.2 Specifications =====
39 39  
77 +(((
40 40  **~ Hardware System:**
79 +)))
80 +
81 +(((
41 41   Linux Part:
83 +)))
42 42  
43 -* Raspberry Pi 4
85 +* (((
86 +Raspberry Pi 4
87 +)))
44 44  
89 +(((
45 45  **~ Interface:**
91 +)))
46 46  
47 -* 10M/100M RJ45 Ports x 1
48 -* LoRaWAN Wireless
49 -* Power Input: 12V 2A, DC
93 +* (((
94 +10M/100M RJ45 Ports x 1
95 +)))
96 +* (((
97 +LoRaWAN Wireless
98 +)))
99 +* (((
100 +Power Input: 12V 2A, DC
101 +)))
50 50  
103 +(((
51 51  **~ Operating Condition:**
105 +)))
52 52  
53 -* Work Temperature: -20 ~~ 65°C
54 -* Storage Temperature: -20 ~~ 65°C
55 -* Power Input: 12V 2A, DC
107 +* (((
108 +Work Temperature: -20 ~~ 65°C
109 +)))
110 +* (((
111 +Storage Temperature: -20 ~~ 65°C
112 +)))
113 +* (((
114 +Power Input: 12V 2A, DC
115 +)))
56 56  
57 57  ===== 1.3 Features =====
58 58  
... ... @@ -73,399 +73,374 @@
73 73  
74 74  ===== 1.4 Label info and login name =====
75 75  
76 -[[image:1651803959860-394.png||height="500" width="375"]]
77 -**Label information:**
78 -**Device host name:**    (% class="mark" %)dragino-xxxxxx
79 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
80 -**Miner animal name**: xxx-xxx-xxx
81 -**Miner address**:       112xxxxxx
82 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
83 -**Login**:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%))
84 -**SN**:  device serial number.
85 85  
137 +(% style="text-align:center" %)
138 +[[image:1651803959860-394.png||height="653" width="490"]]
139 +
140 +
141 +
142 +(((
143 +**~ Label information:**
144 +)))
145 +
146 +(((
147 +
148 +)))
149 +
150 +(((
151 +**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
152 +)))
153 +
154 +(((
155 +**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
156 +)))
157 +
158 +(((
159 +**~ Miner animal name**: xxx-xxx-xxx
160 +)))
161 +
162 +(((
163 +**~ Miner address**:          112xxxxxx
164 +)))
165 +
166 +(((
167 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
168 +)))
169 +
170 +(((
171 +**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
172 +)))
173 +
174 +(((
175 +**~ SN**:  device serial number.
176 +)))
177 +
178 +
86 86  ==== 2. Quick Start & Onboarding ====
87 87  
88 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
181 +(((
182 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
183 +)))
89 89  
185 +(% class="wikigeneratedid" id="H-2" %)
186 +(((
187 +
188 +)))
90 90  
91 91  ===== 2.1  Connect HP0D Web UI =====
92 92  
93 93  ====== 2.1.1 via HP0D’s Access Point. ======
94 94  
95 -At the first boot of HP0D, it will auto generate a Wi-Fi network
194 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
96 96  
97 -[[image:1651804327535-321.png||height="325" width="199"]]
98 98  
99 -(% class="box infomessage" %)
100 - called           : **//HPD-dragino-xxxxxx//**
197 + called           : **//HPD-dragino-xxxxxx//**
101 101  
102 -(% class="box infomessage" %)
103 - with password:  **//dragino+dragino//**
104 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
199 + with password:  **//dragino+dragino//**
105 105  
106 -[[image:1651804397792-591.png||height="402" width="763"]]
107 107  
108 108  
203 + You can use a PC to connect to this Wi-Fi network. The PC will
204 +
205 + get an IP address 10.130.1.xxx and the HP0D has the default
206 +
207 + IP 10.130.1.1
208 +
209 +
210 +
211 +(% style="text-align:center" %)
212 +[[image:1651804397792-591.png]]
213 +
214 +
215 +
109 109  ====== 2.1.2 Connect via HP0D hostname ======
110 110  
111 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
218 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
112 112  
113 -Like: __**//http:~/~/dragino-4ba54a//**__
220 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
114 114  
222 + Web-UI via HP0D’s hostname.
223 +
224 +
225 + Like: __**//http:~/~/dragino-4ba54a//**__
226 +
227 +
228 +(% style="text-align:center" %)
115 115  [[image:1651804629009-699.png]]
116 116  
117 117  
118 118  ====== 2.1.3 Connect via Ethernet Port ======
119 119  
120 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
121 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
234 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP  address the router has assigned to the HP0D.
235 +
236 +
237 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
238 +
239 +(% style="text-align:center" %)
122 122  [[image:1651804782523-623.png]]
123 123  
124 124  
243 +
125 125  ===== 2.2 Generate QR Code =====
126 126  
127 -(((
128 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
129 -)))
246 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
130 130  
131 -(((
132 -Note: After onboarding, this wallet will become owner of this hotspot.
133 -)))
248 + Note: After onboarding, this wallet will become owner of this hotspot.
134 134  
135 -[[image:image-20220506140312-1.png||height="435" width="438"]]
250 +(% style="text-align:center" %)
251 +[[image:image-20220506140312-1.png]]
136 136  
137 137  
254 +
138 138  ===== 2.3 Onboarding Hotspot =====
139 139  
140 -(((
141 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
142 -)))
257 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
143 143  
144 -(((
145 -Note: the APP version need to be greater than 3.11.
259 + Note: the APP version need to be greater than 3.11.
146 146  
147 -
148 -)))
261 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
149 149  
150 -(((
151 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
152 -)))
263 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
153 153  
154 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
265 + 3. Scan the QR Code you generated in the previous step.
155 155  
156 156  
157 -3. Scan the QR Code you generated in the previous step.
268 + 4. Onboarding your device
158 158  
159 -[[image:1651828211026-220.png||height="405" width="191"]]
270 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
160 160  
272 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
161 161  
162 -(((
163 -4. Onboarding your device
164 -)))
165 165  
166 -(((
167 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
168 -)))
169 169  
170 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
171 171  
172 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
173 173  
174 174  
175 -5. Check onboarding status
279 +1. Check onboarding status
176 176  
177 177  You can check from mobile:
178 178  
179 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
283 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
180 180  
181 181  You can also see the hotspot status in below link:
182 182  
183 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
287 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
184 184  
185 185  Example:
186 186  
187 187  Green Synced means hotspot works normal.
188 188  
189 -[[image:1651828427715-679.png||height="374" width="635"]]
293 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
190 190  
191 191  
192 -===== 2.4 Set the Port Forwarding =====
193 193  
194 -(((
195 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
196 -)))
197 197  
198 -[[image:1651828514449-658.png]]
199 199  
200 -(((
201 -
202 -)))
299 +1.
300 +11. Set the Port Forwarding
203 203  
204 -(((
302 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
303 +
304 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
305 +
306 +
205 205  Note: Please refer to more detailed Settings
206 -)))
207 207  
208 -(((
209 209  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
210 -)))
211 211  
212 -(((
213 213  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
214 -)))
215 215  
216 216  
217 -==== 3. Check the configuration of HP0D ====
218 218  
219 -===== 3.1 LoRa frequency configuration =====
220 220  
221 -[[image:1651828687205-178.png||height="323" width="657"]]
222 222  
317 +1. Check the configuration of HP0D
318 +11. LoRa frequency configuration
223 223  
224 -===== 3.2 Check the LoRaWAN serveraddress =====
320 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
225 225  
226 -[[image:1651828703680-156.png||height="349" width="672"]]
322 +1.
323 +11. Check the LoRaWAN serveraddress.
227 227  
325 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
228 228  
229 -===== 3.3 Check Miner configuration =====
230 230  
231 -[[image:image-20220506181408-1.png||height="451" width="513"]]
232 232  
233 -(((
234 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
235 -)))
236 236  
237 237  
238 -==== 4. Installation of Antenna ====
239 239  
240 -(((
241 -HP0D use Fiber Glass Antenna.
242 -)))
243 243  
244 -[[image:1651832158606-882.png]]
245 245  
246 -(((
247 -
248 -)))
249 249  
250 -(((
251 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
252 -)))
335 +1.
336 +11. Check Miner configuration
253 253  
254 -(((
255 -[[image:1651832205608-998.png||height="349" width="198"]]
256 -)))
338 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
257 257  
258 -==== 5. SSH Access for Linux console ====
340 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
259 259  
260 -(((
261 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
262 -)))
263 263  
264 -(((
265 -Port:         22
266 -)))
267 267  
268 -(((
269 -User Name:      **root**
270 -)))
271 271  
272 -(((
273 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
274 -)))
275 275  
276 -(((
277 -After logging in, you will be in the Linux console and can enter commands as shown below.
278 -)))
346 +1. Installation of Antenna
279 279  
280 -[[image:1651832284160-991.png]]
348 +HP0D use Fiber Glass Antenna.
281 281  
350 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
282 282  
283 -==== **6. How to change the Wireless function of HP0D** ====
352 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
284 284  
285 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
286 286  
287 -===== **6.1 Access the Linux console.** =====
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
288 288  
289 -Follow the previous step of Step 5.
290 290  
291 291  
292 -===== 6.2 Install the package of network-manager. =====
293 293  
294 -Run commands:
295 295  
296 -(% class="box infomessage" %)
297 -(((
298 - apt update
299 - apt install network-manager
300 -)))
361 +1. SSH Access for Linux console
301 301  
302 -[[image:image-20220507140730-1.png]]
363 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
303 303  
365 +Port:         22
304 304  
305 -===== 6.3 Reboot the device. =====
367 +User Name:      **root**
306 306  
307 -Run command:
369 +Password:         **Randomly generated （found on device’s label ）**
308 308  
309 -(% class="box infomessage" %)
310 -(((
311 - reboot
312 -)))
313 313  
314 -[[image:image-20220507140814-2.png]]
372 +After logging in, you will be in the Linux console and can enter commands as shown below.
315 315  
316 -===== 6.4 Check the wireless type =====
374 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
317 317  
318 -Run command:
319 319  
320 -(% class="box infomessage" %)
321 -(((
322 - iw dev
323 -)))
324 324  
325 -[[image:image-20220507140941-3.png]]
326 326  
327 -===== 6.5 Connect the WiFi. =====
379 +1. Trouble Shootings
380 +11. How to get a wallet address?
328 328  
329 -Run command:
382 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
330 330  
331 -(% class="box infomessage" %)
332 -(((
333 - nmtui
334 -)))
335 335  
336 -[[image:image-20220507140953-4.png]]
385 +1.
386 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
337 337  
388 +//User can login the HP0D, able to access other Web Pages except miner page//
338 338  
339 -==== 7. Trouble Shootings ====
340 340  
341 -===== 7.1 How to get a wallet address? =====
391 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
342 342  
343 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
344 344  
394 +1.
395 +11. Onboarding ~-~- Some parameters in miner page show timeout
345 345  
346 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
397 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
347 347  
348 -(((
349 -User can login the HP0D, able to access other Web Pages except miner page.
350 -)))
399 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
351 351  
352 -(((
353 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
354 -)))
401 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
355 355  
403 +//It might relate to the network where might up to 10mins//
356 356  
357 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
358 358  
359 -[[image:image-20220506182042-2.png||height="250" width="516"]]
406 +1.
407 +11. Onboarding – Bad Gaterway
360 360  
361 -[[image:1651832455372-647.png||height="224" width="520"]]
409 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
362 362  
363 -HP0D is establish connection to Helium server and not finished. And you might see above.
411 +//This is caused by the process leads too long which just need to refresh the page.//
364 364  
365 -It might relate to the network where might up to 10mins.
366 366  
414 +1.
415 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
367 367  
368 -===== 7.4 Onboarding – Bad Gaterway =====
417 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
369 369  
370 -[[image:1651832583790-633.png]]
419 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
371 371  
372 -This is caused by the process leads too long which just need to refresh the page.
373 373  
422 +1.
423 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
374 374  
375 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
425 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
376 376  
377 -[[image:image-20220506182424-3.png]]
427 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
378 378  
379 -(((
380 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
381 -)))
382 382  
430 +1.
431 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
383 383  
384 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
433 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
385 385  
386 -[[image:1651832742262-209.png||height="297" width="365"]]
435 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
387 387  
388 -(((
389 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
390 -)))
391 391  
438 +1.
439 +11. Onboarding – MAC address is being refreshed after scan QR Code
392 392  
393 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
441 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
394 394  
395 -[[image:1651832811038-780.png||height="462" width="216"]]
396 396  
397 -(((
398 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
399 -)))
444 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
400 400  
446 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
401 401  
402 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
403 403  
404 -(((
405 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
406 -)))
407 407  
408 -(((
409 -If you don’t see MAC address, make sure your mobile has good internet connection.
410 -)))
411 411  
412 -[[image:1651832880009-473.png]]
451 +1.
452 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
413 413  
454 +//This is caused by the server connection delay, which does not affect the normal use.//
414 414  
415 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
456 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
416 416  
417 -This is caused by the server connection delay, which does not affect the normal use.
418 418  
419 -[[image:1651832959907-357.png]]
459 +*
460 +*1. Mobile APP crash after scan the QR Code?
461 +* //Make sure you have input the correct Wallet address to generate QR Code.//
462 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
463 +* //Make sure your mobile app’s relevant permission are enabled.//
464 +* //Known: The Android 11 version may cause this kind of issue.//
420 420  
466 +1.
467 +11. Why the frequency/region is not the same what I purchased?
421 421  
422 -===== 7.10 Mobile APP crash after scan the QR Code? =====
469 +//Each HP0D is inspected and configured prior to shipping.//
423 423  
424 -* Make sure you have input the correct Wallet address to generate QR Code.
425 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
426 -* Make sure your mobile app’s relevant permission are enabled.
427 -* Known: The Android 11 version may cause this kind of issue.
471 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
428 428  
429 -===== 7.11 Why the frequency/region is not the same what I purchased? =====
430 430  
431 -(((
432 -Each HP0D is inspected and configured prior to shipping.
433 -)))
474 +1.
475 +11. Can use the frequency to a region where is not support?
434 434  
435 -(((
436 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
437 -)))
477 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
438 438  
479 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
439 439  
440 -===== 7.12 Can use the frequency to a region where is not support? =====
441 441  
442 -(((
443 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
444 -)))
482 +1.
483 +11. Can change the frequency of the HP0D Miner?
445 445  
446 -(((
447 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
448 -)))
485 +//We do not recommend doing this, it may damage your device//
449 449  
450 450  
451 -===== 7.13 Can change the frequency of the HP0D Miner? =====
452 452  
453 -We do not recommend doing this, it may damage your device
454 454  
455 455  
456 -==== 8. Supports ====
491 +1. Supports
457 457  
458 -(((
459 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
460 -)))
493 +//If you are experiencing issues and can’t solve, you can send mail to//
461 461  
462 -(((
463 -With your question as detail as possible. We will reply and help you in the shortest.
464 -)))
495 +[[//support@dragino.com//>>mailto:support@dragino.com]]
465 465  
497 +//With your question as detail as possible. We will reply and help you in the shortest.//
466 466  
467 -==== 9. Order Info ====
468 468  
500 +
501 +
502 +1. Order Info
503 +
469 469  **HP0D-XXX**
470 470  
471 471  **XXX**: Frequency Band
... ... @@ -473,55 +473,29 @@
473 473  * 868: For Bands: EU868,IN865
474 474  * 915: For Bands: US915,AU915,AS923,KR920
475 475  
476 -==== 10. Manufacturer Info ====
511 +1. Manufacturer Info
477 477  
478 -(((
479 479  **Shenzhen Dragino Technology Development co. LTD**
480 -)))
481 481  
482 -(((
483 483  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
484 -)))
485 485  
486 -(((
487 487  LongCheng Street, LongGang District ; Shenzhen 518116,China
488 -)))
489 489  
490 490  
491 -==== 11. FCC Warning ====
520 +1. FCC Warning
492 492  
493 -(((
494 494  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
495 -)))
496 496  
497 -(((
498 498  ~-~- Reorient or relocate the receiving antenna.
499 -)))
500 500  
501 -(((
502 502  ~-~- Increase the separation between the equipment and receiver.
503 -)))
504 504  
505 -(((
506 506  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
507 -)))
508 508  
509 -(((
510 510  ~-~- Consult the dealer or an experienced radio/TV technician for help.
511 -)))
512 512  
513 -(((
514 -
515 -)))
516 516  
517 -(((
518 518  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
519 -)))
520 520  
521 -(((
522 -
523 -)))
524 524  
525 -(((
526 526  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
527 -)))
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