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1 1  
2 2  
3 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png]]
4 +
3 3  (% style="text-align:center" %)
4 -[[image:1651802206983-860.png||height="645" width="602"]]
6 +[[image:1651802206983-860.png]]
5 5  
6 6  
7 -(((
9 +
10 +
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
13 +[[image:1651802187690-980.png]]
11 11  
15 +Document Version: 1.1
12 12  
13 13  
14 -{{toc/}}
18 +|**Version**|**Description**|**Date**
19 +|1.0|Release|2022-Apr-8
20 +|1.1|Add trouble shootings|2022-Apr-24
21 +| | |
22 +| | |
23 +| | |
24 +| | |
15 15  
16 16  
17 -==== 1. Introduction ====
18 18  
19 -===== 1.1 What is HP0D =====
20 20  
21 -(((
22 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
23 -)))
24 24  
25 -(((
26 -
27 -)))
28 28  
29 -(((
30 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
31 -)))
31 +~1. Introduction
32 32  
33 -(((
34 -
35 -)))
33 + 1.1 What is HP0D
36 36  
37 -(((
38 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
39 -)))
35 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
40 40  
41 -(((
42 -
43 -)))
37 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
44 44  
45 -(((
46 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
47 -)))
39 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
48 48  
41 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
49 49  
50 -===== 1.2 Specifications =====
51 51  
52 -**~ Hardware System:**
44 +
45 +
46 +1.
47 +11. Specifications
48 +
49 +**Hardware System:**
50 +
53 53   Linux Part:
54 54  
55 55  * Raspberry Pi 4
56 56  
57 -**~ Interface:**
58 58  
56 +**Interface:**
57 +
59 59  * 10M/100M RJ45 Ports x 1
60 60  * LoRaWAN Wireless
61 61  * Power Input: 12V 2A, DC
62 62  
63 -**~ Operating Condition:**
64 64  
63 +**Operating Condition:**
64 +
65 65  * Work Temperature: -20 ~~ 65°C
66 66  * Storage Temperature: -20 ~~ 65°C
67 67  * Power Input: 12V 2A, DC
68 68  
69 -===== 1.3 Features =====
70 70  
70 +
71 +
72 +*
73 +*1. Features
71 71  * Open-Source Linux system
72 72  * RPi4 with 2G /4G or 8G RAM
73 73  * Managed by Web GUI, SSH via Internet
... ... @@ -83,396 +83,371 @@
83 83  * Include prepaid $40 onboarding cost and $10 location cost.
84 84  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
85 85  
86 -===== 1.4 Label info and login name =====
87 87  
88 -[[image:1651803959860-394.png||height="500" width="375"]]
90 +
91 +
92 +
93 +
94 +1.
95 +11. Label info and login name
96 +
97 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg]]
98 +
99 +
89 89  **Label information:**
90 -**Device host name:**    (% class="mark" %)dragino-xxxxxx
91 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
92 -**Miner animal name**: xxx-xxx-xxx
93 -**Miner address**:       112xxxxxx
94 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
95 -**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
96 -**SN**:  device serial number.
97 97  
98 -==== 2. Quick Start & Onboarding ====
102 +
103 +**Device host name//~://**// dragino-xxxxxx//
104 +
105 +**Band**//:                             US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
106 +
107 +**//Miner animal name//**//: xxx-xxx-xxx//
108 +
109 +**//Miner address//**//:          112xxxxxx//
110 +
111 +**Eth MAC address**//: A8: 40: 41: EF: FE: CD//
112 +
113 +**Login**//:                         root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
114 +
115 +**SN**//: device serial number.//
116 +
117 +
118 +
119 +
120 +1. Quick Start & Onboarding
121 +
99 99  The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
100 100  
101 -(% class="wikigeneratedid" id="H-2" %)
102 102  
103 -===== 2.1  Connect HP0D Web UI =====
125 +1.
126 +11. Connect HP0D Web UI
127 +111. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image003.png]] via HP0D’s Access Point.
104 104  
105 -====== 2.1.1 via HP0D’s Access Point. ======
106 106  At the first boot of HP0D, it will auto generate a Wi-Fi network
107 107  
108 -[[image:1651804327535-321.png||height="325" width="199"]]
109 -(% class="box infomessage" %)
110 - called           : **//HPD-dragino-xxxxxx//**
111 -(% class="box infomessage" %)
112 - with password:  **//dragino+dragino//**
113 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
114 114  
115 -[[image:1651804397792-591.png||height="402" width="763"]]
116 116  
117 117  
118 -====== 2.1.2 Connect via HP0D hostname ======
119 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
120 120  
121 -Like: __**//http:~/~/dragino-4ba54a//**__
135 + called           : **//HPD-dragino-xxxxxx//**
122 122  
123 -[[image:1651804629009-699.png]]
137 +with password:  **//dragino+dragino//**
124 124  
125 125  
126 -====== 2.1.3 Connect via Ethernet Port ======
140 +
141 +You can use a PC to connect to this Wi-Fi network. The PC will
142 +
143 +get an IP address 10.130.1.xxx and the HP0D has the default
144 +
145 +IP 10.130.1.1
146 +
147 +
148 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image004.png]]
149 +
150 +
151 +
152 +
153 +1.
154 +11.
155 +111. Connect via HP0D hostname
156 +
157 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
158 +
159 +PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
160 +
161 +Web-UI via HP0D’s hostname.
162 +
163 +
164 +Like: **//http:~/~/dragino-4ba54a//**
165 +
166 + [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image005.png]]
167 +
168 +
169 +1.
170 +11.
171 +111. Connect via Ethernet Port
172 +
173 +
127 127  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
128 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
129 -[[image:1651804782523-623.png]]
130 130  
131 131  
132 -===== 2.2 Generate QR Code =====
177 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
133 133  
134 -(((
179 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image006.png]]
180 +
181 +
182 +
183 +1.
184 +11. Generate QR Code
185 +
135 135  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
136 -)))
137 137  
138 -(((
139 139  Note: After onboarding, this wallet will become owner of this hotspot.
140 -)))
141 141  
142 -[[image:image-20220506140312-1.png||height="435" width="438"]]
190 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
143 143  
144 144  
145 -===== 2.3 Onboarding Hotspot =====
146 146  
147 -(((
148 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
149 -)))
150 150  
151 -(((
195 +1.
196 +11. Onboarding Hotspot
197 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
198 +
152 152  Note: the APP version need to be greater than 3.11.
153 153  
154 -
155 -)))
156 156  
157 -(((
158 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
159 -)))
202 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
203 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
160 160  
161 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
162 162  
206 +1. Scan the QR Code you generated in the previous step.
163 163  
164 -3. Scan the QR Code you generated in the previous step.
208 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
165 165  
166 -[[image:1651828211026-220.png||height="405" width="191"]]
167 167  
211 +1. Onboarding your device
168 168  
169 -(((
170 -4. Onboarding your device
171 -)))
213 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
172 172  
173 -(((
174 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
175 -)))
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
176 176  
177 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
178 178  
179 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
218 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
180 180  
181 181  
182 -5. Check onboarding status
183 183  
222 +
223 +1. Check onboarding status
224 +
184 184  You can check from mobile:
185 185  
186 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
227 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
187 187  
188 188  You can also see the hotspot status in below link:
189 189  
190 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
231 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
191 191  
192 192  Example:
193 193  
194 194  Green Synced means hotspot works normal.
195 195  
196 -[[image:1651828427715-679.png||height="374" width="635"]]
237 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
197 197  
198 198  
199 -===== 2.4 Set the Port Forwarding =====
200 200  
201 -(((
202 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
203 -)))
204 204  
205 -[[image:1651828514449-658.png]]
206 206  
207 -(((
208 -
209 -)))
243 +1.
244 +11. Set the Port Forwarding
210 210  
211 -(((
246 +
247 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
248 +
249 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
250 +
251 +
212 212  Note: Please refer to more detailed Settings
213 -)))
214 214  
215 -(((
216 216  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
217 -)))
218 218  
219 -(((
220 220  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
221 -)))
222 222  
223 223  
224 -==== 3. Check the configuration of HP0D ====
225 225  
226 -===== 3.1 LoRa frequency configuration =====
227 227  
228 -[[image:1651828687205-178.png||height="323" width="657"]]
229 229  
262 +1. Check the configuration of HP0D
263 +11. LoRa frequency configuration
230 230  
231 -===== 3.2 Check the LoRaWAN serveraddress =====
232 232  
233 -[[image:1651828703680-156.png||height="349" width="672"]]
266 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
234 234  
268 +1.
269 +11. Check the LoRaWAN serveraddress.
235 235  
236 -===== 3.3 Check Miner configuration =====
271 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
237 237  
238 -[[image:image-20220506181408-1.png||height="451" width="513"]]
239 239  
240 -(((
241 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
242 -)))
243 243  
244 244  
245 -==== 4. Installation of Antenna ====
246 246  
247 -(((
248 -HP0D use Fiber Glass Antenna.
249 -)))
250 250  
251 -[[image:1651832158606-882.png]]
252 252  
253 -(((
254 -
255 -)))
256 256  
257 -(((
258 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
259 -)))
260 260  
261 -(((
262 -[[image:1651832205608-998.png||height="349" width="198"]]
263 -)))
281 +1.
282 +11. Check Miner configuration
264 264  
265 -==== 5. SSH Access for Linux console ====
284 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
266 266  
267 -(((
268 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
269 -)))
286 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
270 270  
271 -(((
272 -Port:         22
273 -)))
274 274  
275 -(((
276 -User Name:      **root**
277 -)))
278 278  
279 -(((
280 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
281 -)))
282 282  
283 -(((
284 -After logging in, you will be in the Linux console and can enter commands as shown below.
285 -)))
286 286  
287 -[[image:1651832284160-991.png]]
292 +1. Installation of Antenna
288 288  
294 +HP0D use Fiber Glass Antenna.
289 289  
290 -==== **6. How to change the Wireless function of HP0D** ====
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
291 291  
292 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
298 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
293 293  
294 -===== **6.1 Access the Linux console.** =====
295 295  
296 -Follow the previous step of Step 5.
301 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
297 297  
298 298  
299 -===== 6.2 Install the package of network-manager. =====
300 300  
301 -Run commands:
302 302  
303 -(% class="box infomessage" %)
304 -(((
305 - apt update
306 - apt install network-manager
307 -)))
308 308  
309 -[[image:image-20220507140730-1.png]]
307 +1. SSH Access for Linux console
310 310  
309 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
311 311  
312 -===== 6.3 Reboot the device. =====
311 +Port:         22
313 313  
314 -Run command:
313 +User Name:      **root**
315 315  
316 -(% class="box infomessage" %)
317 -(((
318 - reboot
319 -)))
315 +Password:         **Randomly generated （found on device’s label ）**
320 320  
321 -[[image:image-20220507140814-2.png]]
322 322  
323 -===== 6.4 Check the wireless type =====
318 +After logging in, you will be in the Linux console and can enter commands as shown below.
324 324  
325 -Run command:
320 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
326 326  
327 -(% class="box infomessage" %)
328 -(((
329 - iw dev
330 -)))
331 331  
332 -[[image:image-20220507140941-3.png]]
333 333  
334 -===== 6.5 Connect the WiFi. =====
335 335  
336 -Run command:
325 +1. Trouble Shootings
326 +11. How to get a wallet address?
337 337  
338 -(% class="box infomessage" %)
339 -(((
340 - nmtui
341 -)))
328 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
342 342  
343 -[[image:image-20220507140953-4.png]]
344 344  
331 +1.
332 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
345 345  
346 -==== 7. Trouble Shootings ====
347 347  
348 -===== 7.1 How to get a wallet address? =====
335 +//User can login the HP0D, able to access other Web Pages except miner page//
349 349  
350 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
351 351  
338 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
352 352  
353 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
354 354  
355 -(((
356 -User can login the HP0D, able to access other Web Pages except miner page.
357 -)))
341 +1.
342 +11. Onboarding ~-~- Some parameters in miner page show timeout
358 358  
359 -(((
360 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
361 -)))
344 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
362 362  
346 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
363 363  
364 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
348 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
365 365  
366 -[[image:image-20220506182042-2.png||height="250" width="516"]]
350 +//It might relate to the network where might up to 10mins//
367 367  
368 -[[image:1651832455372-647.png||height="224" width="520"]]
369 369  
370 -HP0D is establish connection to Helium server and not finished. And you might see above.
353 +1.
354 +11. Onboarding – Bad Gaterway
371 371  
372 -It might relate to the network where might up to 10mins.
356 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
373 373  
358 +//This is caused by the process leads too long which just need to refresh the page.//
374 374  
375 -===== 7.4 Onboarding – Bad Gaterway =====
376 376  
377 -[[image:1651832583790-633.png]]
361 +1.
362 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
378 378  
379 -This is caused by the process leads too long which just need to refresh the page.
364 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
380 380  
366 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
381 381  
382 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
383 383  
384 -[[image:image-20220506182424-3.png]]
369 +1.
370 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
385 385  
386 -(((
387 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
388 -)))
372 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
389 389  
374 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
390 390  
391 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
392 392  
393 -[[image:1651832742262-209.png||height="297" width="365"]]
377 +1.
378 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
394 394  
395 -(((
396 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
397 -)))
380 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
398 398  
382 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
399 399  
400 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
401 401  
402 -[[image:1651832811038-780.png||height="462" width="216"]]
385 +1.
386 +11. Onboarding – MAC address is being refreshed after scan QR Code
403 403  
404 -(((
405 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
406 -)))
388 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
407 407  
408 408  
409 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
391 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
410 410  
411 -(((
412 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
413 -)))
393 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
414 414  
415 -(((
416 -If you don’t see MAC address, make sure your mobile has good internet connection.
417 -)))
418 418  
419 -[[image:1651832880009-473.png]]
420 420  
421 421  
422 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
398 +1.
399 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
423 423  
424 -This is caused by the server connection delay, which does not affect the normal use.
401 +//This is caused by the server connection delay, which does not affect the normal use.//
425 425  
426 -[[image:1651832959907-357.png]]
403 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
427 427  
428 428  
429 -===== 7.10 Mobile APP crash after scan the QR Code? =====
406 +*
407 +*1. Mobile APP crash after scan the QR Code?
408 +* //Make sure you have input the correct Wallet address to generate QR Code.//
409 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
410 +* //Make sure your mobile app’s relevant permission are enabled.//
411 +* //Known: The Android 11 version may cause this kind of issue.//
430 430  
431 -* Make sure you have input the correct Wallet address to generate QR Code.
432 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
433 -* Make sure your mobile app’s relevant permission are enabled.
434 -* Known: The Android 11 version may cause this kind of issue.
435 435  
436 -===== 7.11 Why the frequency/region is not the same what I purchased? =====
414 +1.
415 +11. Why the frequency/region is not the same what I purchased?
437 437  
438 -(((
439 -Each HP0D is inspected and configured prior to shipping.
440 -)))
417 +//Each HP0D is inspected and configured prior to shipping.//
441 441  
442 -(((
443 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
444 -)))
419 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
445 445  
446 446  
447 -===== 7.12 Can use the frequency to a region where is not support? =====
422 +1.
423 +11. Can use the frequency to a region where is not support?
448 448  
449 -(((
450 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
451 -)))
425 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
452 452  
453 -(((
454 454  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
455 -)))
456 456  
457 457  
458 -===== 7.13 Can change the frequency of the HP0D Miner? =====
430 +1.
431 +11. Can change the frequency of the HP0D Miner?
459 459  
460 -We do not recommend doing this, it may damage your device
433 +//We do not recommend doing this, it may damage your device//
461 461  
462 462  
463 -==== 8. Supports ====
464 464  
465 -(((
466 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
467 -)))
468 468  
469 -(((
470 -With your question as detail as possible. We will reply and help you in the shortest.
471 -)))
472 472  
439 +1. Supports
473 473  
474 -==== 9. Order Info ====
475 475  
442 +//If you are experiencing issues and can’t solve, you can send mail to//
443 +
444 +[[//support@dragino.com//>>mailto:support@dragino.com]]
445 +
446 +//With your question as detail as possible. We will reply and help you in the shortest.//
447 +
448 +
449 +
450 +
451 +1. Order Info
452 +
453 +
476 476  **HP0D-XXX**
477 477  
478 478  **XXX**: Frequency Band
... ... @@ -480,55 +480,33 @@
480 480  * 868: For Bands: EU868,IN865
481 481  * 915: For Bands: US915,AU915,AS923,KR920
482 482  
483 -==== 10. Manufacturer Info ====
484 484  
485 -(((
462 +
463 +1. Manufacturer Info
464 +
486 486  **Shenzhen Dragino Technology Development co. LTD**
487 -)))
488 488  
489 -(((
490 490  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
491 -)))
492 492  
493 -(((
494 494  LongCheng Street, LongGang District ; Shenzhen 518116,China
495 -)))
496 496  
497 497  
498 -==== 11. FCC Warning ====
472 +1. FCC Warning
499 499  
500 -(((
501 501  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
502 -)))
503 503  
504 -(((
505 505  ~-~- Reorient or relocate the receiving antenna.
506 -)))
507 507  
508 -(((
509 509  ~-~- Increase the separation between the equipment and receiver.
510 -)))
511 511  
512 -(((
513 513  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
514 -)))
515 515  
516 -(((
517 517  ~-~- Consult the dealer or an experienced radio/TV technician for help.
518 -)))
519 519  
520 -(((
521 -
522 -)))
523 523  
524 -(((
525 525  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
526 -)))
527 527  
528 -(((
529 -
530 -)))
531 531  
532 -(((
533 533  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
534 -)))
489 +
490 +
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