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Summary

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1 1  
2 2  
3 +
3 3  (% style="text-align:center" %)
4 4  [[image:1651802206983-860.png||height="645" width="602"]]
5 5  
6 6  
7 -(((
8 +
9 +
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
12 +[[image:1651802187690-980.png]]
11 11  
14 +Document Version: 1.1
12 12  
13 13  
14 -{{toc/}}
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
15 15  
16 16  
17 -==== 1. Introduction ====
18 18  
19 -===== 1.1 What is HP0D =====
20 20  
21 -(((
22 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
23 -)))
28 +~1. Introduction
24 24  
25 -(((
26 -
27 -)))
30 + 1.1 What is HP0D
28 28  
29 -(((
30 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
31 -)))
32 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
32 32  
33 -(((
34 -
35 -)))
34 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
36 36  
37 -(((
38 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
39 -)))
36 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
40 40  
41 -(((
42 -
43 -)))
38 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
44 44  
45 -(((
46 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
47 -)))
48 48  
41 +1.2 Specifications
49 49  
50 -===== 1.2 Specifications =====
43 +**~ Hardware System:**
51 51  
52 -**~ Hardware System:**
53 53   Linux Part:
54 54  
55 55  * Raspberry Pi 4
56 56  
57 -**~ Interface:**
49 +**~ Interface:**
58 58  
59 59  * 10M/100M RJ45 Ports x 1
60 60  * LoRaWAN Wireless
61 61  * Power Input: 12V 2A, DC
62 62  
63 -**~ Operating Condition:**
55 +**~ Operating Condition:**
64 64  
65 65  * Work Temperature: -20 ~~ 65°C
66 66  * Storage Temperature: -20 ~~ 65°C
67 67  * Power Input: 12V 2A, DC
68 68  
69 -===== 1.3 Features =====
61 +1.3 Features
70 70  
71 71  * Open-Source Linux system
72 72  * RPi4 with 2G /4G or 8G RAM
... ... @@ -83,439 +83,354 @@
83 83  * Include prepaid $40 onboarding cost and $10 location cost.
84 84  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
85 85  
86 -===== 1.4 Label info and login name =====
78 +1.4 Label info and login name
87 87  
88 -[[image:1651803959860-394.png||height="500" width="375"]]
89 89  
90 -**Label information:**
91 -**Device host name:**    (% class="mark" %)dragino-xxxxxx
92 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
93 -**Miner animal name**: xxx-xxx-xxx
94 -**Miner address**:       112xxxxxx
95 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
96 -**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
97 -**SN**:  device serial number.
81 +(% style="text-align:center" %)
82 +[[image:1651803959860-394.png||height="653" width="490"]]
98 98  
99 -==== 2. Quick Start & Onboarding ====
100 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
101 101  
102 -(% class="wikigeneratedid" id="H-2" %)
103 103  
104 -===== 2.1  Connect HP0D Web UI =====
86 +**~ Label information:**
105 105  
106 -====== 2.1.1 via HP0D’s Access Point. ======
107 107  
108 -(((
109 -(((
110 -At the first boot of HP0D, it will auto generate a Wi-Fi network
89 +**~ Device host name//~://**//      dragino-xxxxxx//
111 111  
112 -[[image:1651804327535-321.png||height="325" width="199"]]
113 -)))
114 -)))
91 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
115 115  
116 -(((
117 -(((
118 -
119 -)))
120 -)))
93 +**// Miner animal name//**//: xxx-xxx-xxx//
121 121  
122 -(((
123 -(((
124 -(% class="box infomessage" %)
125 -(((
126 - called           : **//HPD-dragino-xxxxxx//**
127 -)))
128 -)))
129 -)))
95 +**// Miner address//**//:          112xxxxxx//
130 130  
131 -(((
132 -(((
133 -(% class="box infomessage" %)
134 -(((
135 - with password:  **//dragino+dragino//**
136 -)))
137 -)))
138 -)))
97 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
139 139  
140 -(((
141 -(((
142 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
143 -)))
144 -)))
99 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
145 145  
146 -[[image:1651804397792-591.png||height="402" width="763"]]
101 +**~ SN**//:  device serial number.//
147 147  
148 148  
149 -====== 2.1.2 Connect via HP0D hostname ======
104 +2. Quick Start & Onboarding
150 150  
151 -(((
152 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
106 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
153 153  
154 -Like: __**//http:~/~/dragino-4ba54a//**__
155 -)))
108 + 2.1  Connect HP0D Web UI
156 156  
110 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
111 +
112 + At the first boot of HP0D, it will auto generate a Wi-Fi network
113 +
114 +
115 + called           : **//HPD-dragino-xxxxxx//**
116 +
117 + with password:  **//dragino+dragino//**
118 +
119 +
120 +
121 + You can use a PC to connect to this Wi-Fi network. The PC will
122 +
123 + get an IP address 10.130.1.xxx and the HP0D has the default
124 +
125 + IP 10.130.1.1
126 +
127 +
128 +(% style="text-align:center" %)
129 +[[image:1651804397792-591.png]]
130 +
131 +
132 +
133 +
134 +2.1.2 Connect via HP0D hostname
135 +
136 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
137 +
138 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
139 +
140 + Web-UI via HP0D’s hostname.
141 +
142 +
143 + Like: __**//http:~/~/dragino-4ba54a//**__
144 +
145 +
146 +(% style="text-align:center" %)
157 157  [[image:1651804629009-699.png]]
158 158  
159 159  
160 -====== 2.1.3 Connect via Ethernet Port ======
150 +2.1.3 Connect via Ethernet Port
161 161  
162 -(((
163 -(((
164 164  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
165 -)))
166 -)))
167 167  
168 -(((
169 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
170 -)))
171 171  
155 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
156 +
157 +(% style="text-align:center" %)
172 172  [[image:1651804782523-623.png]]
173 173  
174 174  
175 -===== 2.2 Generate QR Code =====
176 176  
177 -(((
162 +1.
163 +11. Generate QR Code
164 +
178 178  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
179 -)))
180 180  
181 -(((
182 182  Note: After onboarding, this wallet will become owner of this hotspot.
183 -)))
184 184  
185 -[[image:image-20220506140312-1.png||height="435" width="438"]]
169 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
186 186  
187 187  
188 -===== 2.3 Onboarding Hotspot =====
189 189  
190 -(((
191 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
192 -)))
193 193  
194 -(((
174 +1.
175 +11. Onboarding Hotspot
176 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
177 +
195 195  Note: the APP version need to be greater than 3.11.
196 196  
197 -
198 -)))
199 199  
200 -(((
201 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
202 -)))
181 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
203 203  
204 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
184 +1. Scan the QR Code you generated in the previous step.
205 205  
186 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
206 206  
207 -3. Scan the QR Code you generated in the previous step.
208 208  
209 -[[image:1651828211026-220.png||height="405" width="191"]]
189 +1. Onboarding your device
210 210  
191 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
211 211  
212 -(((
213 -4. Onboarding your device
214 -)))
193 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
215 215  
216 -(((
217 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
218 -)))
219 219  
220 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
221 221  
222 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
223 223  
224 224  
225 -5. Check onboarding status
226 226  
201 +1. Check onboarding status
202 +
227 227  You can check from mobile:
228 228  
229 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
205 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
230 230  
231 231  You can also see the hotspot status in below link:
232 232  
233 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
209 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
234 234  
235 235  Example:
236 236  
237 237  Green Synced means hotspot works normal.
238 238  
239 -[[image:1651828427715-679.png||height="374" width="635"]]
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
240 240  
241 241  
242 -===== 2.4 Set the Port Forwarding =====
243 243  
244 -(((
245 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
246 -)))
247 247  
248 -[[image:1651828514449-658.png]]
249 249  
250 -(((
251 -
252 -)))
221 +1.
222 +11. Set the Port Forwarding
253 253  
254 -(((
224 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
225 +
226 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
227 +
228 +
255 255  Note: Please refer to more detailed Settings
256 -)))
257 257  
258 -(((
259 259  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
260 -)))
261 261  
262 -(((
263 263  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
264 -)))
265 265  
266 266  
267 -==== 3. Check the configuration of HP0D ====
268 268  
269 -===== 3.1 LoRa frequency configuration =====
270 270  
271 -[[image:1651828687205-178.png||height="323" width="657"]]
272 272  
239 +1. Check the configuration of HP0D
240 +11. LoRa frequency configuration
273 273  
274 -===== 3.2 Check the LoRaWAN serveraddress =====
242 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
275 275  
276 -[[image:1651828703680-156.png||height="349" width="672"]]
244 +1.
245 +11. Check the LoRaWAN serveraddress.
277 277  
247 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
278 278  
279 -===== 3.3 Check Miner configuration =====
280 280  
281 -[[image:image-20220506181408-1.png||height="451" width="513"]]
282 282  
283 -(((
284 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
285 -)))
286 286  
287 287  
288 -==== 4. Installation of Antenna ====
289 289  
290 -(((
291 -HP0D use Fiber Glass Antenna.
292 -)))
293 293  
294 -[[image:1651832158606-882.png]]
295 295  
296 -(((
297 -
298 -)))
299 299  
300 -(((
301 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
302 -)))
257 +1.
258 +11. Check Miner configuration
303 303  
304 -(((
305 -[[image:1651832205608-998.png||height="349" width="198"]]
306 -)))
260 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
307 307  
308 -==== 5. SSH Access for Linux console ====
262 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
309 309  
310 -(((
311 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
312 -)))
313 313  
314 -(((
315 -Port:         22
316 -)))
317 317  
318 -(((
319 -User Name:      **root**
320 -)))
321 321  
322 -(((
323 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
324 -)))
325 325  
326 -(((
327 -After logging in, you will be in the Linux console and can enter commands as shown below.
328 -)))
268 +1. Installation of Antenna
329 329  
330 -[[image:1651832284160-991.png]]
270 +HP0D use Fiber Glass Antenna.
331 331  
272 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
332 332  
333 -==== **6. How to change the Wireless function of HP0D** ====
274 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
334 334  
335 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
336 336  
337 -===== **6.1 Access the Linux console.** =====
277 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
338 338  
339 -Follow the previous step of Step 5.
340 340  
341 341  
342 -===== 6.2 Install the package of network-manager. =====
343 343  
344 -Run commands:
345 345  
346 -(% class="box infomessage" %)
347 -(((
348 - apt update
349 - apt install network-manager
350 -)))
283 +1. SSH Access for Linux console
351 351  
352 -[[image:image-20220507140730-1.png]]
285 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
353 353  
287 +Port:         22
354 354  
355 -===== 6.3 Reboot the device. =====
289 +User Name:      **root**
356 356  
357 -Run command:
291 +Password:         **Randomly generated （found on device’s label ）**
358 358  
359 -(% class="box infomessage" %)
360 -(((
361 - reboot
362 -)))
363 363  
364 -[[image:image-20220507140814-2.png]]
294 +After logging in, you will be in the Linux console and can enter commands as shown below.
365 365  
366 -===== 6.4 Check the wireless type =====
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
367 367  
368 -Run command:
369 369  
370 -(% class="box infomessage" %)
371 -(((
372 - iw dev
373 -)))
374 374  
375 -[[image:image-20220507140941-3.png]]
376 376  
377 -===== 6.5 Connect the WiFi. =====
301 +1. Trouble Shootings
302 +11. How to get a wallet address?
378 378  
379 -Run command:
304 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
380 380  
381 -(% class="box infomessage" %)
382 -(((
383 - nmtui
384 -)))
385 385  
386 -[[image:image-20220507140953-4.png]]
307 +1.
308 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
387 387  
310 +//User can login the HP0D, able to access other Web Pages except miner page//
388 388  
389 -==== 7. Trouble Shootings ====
390 390  
391 -===== 7.1 How to get a wallet address? =====
313 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
392 392  
393 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
394 394  
316 +1.
317 +11. Onboarding ~-~- Some parameters in miner page show timeout
395 395  
396 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
319 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
397 397  
398 -(((
399 -User can login the HP0D, able to access other Web Pages except miner page.
400 -)))
321 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
401 401  
402 -(((
403 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
404 -)))
323 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
405 405  
325 +//It might relate to the network where might up to 10mins//
406 406  
407 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
408 408  
409 -[[image:image-20220506182042-2.png||height="250" width="516"]]
328 +1.
329 +11. Onboarding – Bad Gaterway
410 410  
411 -[[image:1651832455372-647.png||height="224" width="520"]]
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
412 412  
413 -HP0D is establish connection to Helium server and not finished. And you might see above.
333 +//This is caused by the process leads too long which just need to refresh the page.//
414 414  
415 -It might relate to the network where might up to 10mins.
416 416  
336 +1.
337 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
417 417  
418 -===== 7.4 Onboarding – Bad Gaterway =====
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
419 419  
420 -[[image:1651832583790-633.png]]
341 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
421 421  
422 -This is caused by the process leads too long which just need to refresh the page.
423 423  
344 +1.
345 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
424 424  
425 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
426 426  
427 -[[image:image-20220506182424-3.png]]
349 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
428 428  
429 -(((
430 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
431 -)))
432 432  
352 +1.
353 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
433 433  
434 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
435 435  
436 -[[image:1651832742262-209.png||height="297" width="365"]]
357 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
437 437  
438 -(((
439 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
440 -)))
441 441  
360 +1.
361 +11. Onboarding – MAC address is being refreshed after scan QR Code
442 442  
443 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
363 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
444 444  
445 -[[image:1651832811038-780.png||height="462" width="216"]]
446 446  
447 -(((
448 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
449 -)))
366 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
450 450  
368 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
451 451  
452 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
453 453  
454 -(((
455 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
456 -)))
457 457  
458 -(((
459 -If you don’t see MAC address, make sure your mobile has good internet connection.
460 -)))
461 461  
462 -[[image:1651832880009-473.png]]
373 +1.
374 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
463 463  
376 +//This is caused by the server connection delay, which does not affect the normal use.//
464 464  
465 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
378 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
466 466  
467 -This is caused by the server connection delay, which does not affect the normal use.
468 468  
469 -[[image:1651832959907-357.png]]
381 +*
382 +*1. Mobile APP crash after scan the QR Code?
383 +* //Make sure you have input the correct Wallet address to generate QR Code.//
384 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 +* //Make sure your mobile app’s relevant permission are enabled.//
386 +* //Known: The Android 11 version may cause this kind of issue.//
470 470  
388 +1.
389 +11. Why the frequency/region is not the same what I purchased?
471 471  
472 -===== 7.10 Mobile APP crash after scan the QR Code? =====
391 +//Each HP0D is inspected and configured prior to shipping.//
473 473  
474 -* Make sure you have input the correct Wallet address to generate QR Code.
475 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
476 -* Make sure your mobile app’s relevant permission are enabled.
477 -* Known: The Android 11 version may cause this kind of issue.
393 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
478 478  
479 -===== 7.11 Why the frequency/region is not the same what I purchased? =====
480 480  
481 -(((
482 -Each HP0D is inspected and configured prior to shipping.
483 -)))
396 +1.
397 +11. Can use the frequency to a region where is not support?
484 484  
485 -(((
486 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
487 -)))
399 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
488 488  
401 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
489 489  
490 -===== 7.12 Can use the frequency to a region where is not support? =====
491 491  
492 -(((
493 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
494 -)))
404 +1.
405 +11. Can change the frequency of the HP0D Miner?
495 495  
496 -(((
497 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
498 -)))
407 +//We do not recommend doing this, it may damage your device//
499 499  
500 500  
501 -===== 7.13 Can change the frequency of the HP0D Miner? =====
502 502  
503 -We do not recommend doing this, it may damage your device
504 504  
505 505  
506 -==== 8. Supports ====
413 +1. Supports
507 507  
508 -(((
509 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
510 -)))
415 +//If you are experiencing issues and can’t solve, you can send mail to//
511 511  
512 -(((
513 -With your question as detail as possible. We will reply and help you in the shortest.
514 -)))
417 +[[//support@dragino.com//>>mailto:support@dragino.com]]
515 515  
419 +//With your question as detail as possible. We will reply and help you in the shortest.//
516 516  
517 -==== 9. Order Info ====
518 518  
422 +
423 +
424 +1. Order Info
425 +
519 519  **HP0D-XXX**
520 520  
521 521  **XXX**: Frequency Band
... ... @@ -523,55 +523,31 @@
523 523  * 868: For Bands: EU868,IN865
524 524  * 915: For Bands: US915,AU915,AS923,KR920
525 525  
526 -==== 10. Manufacturer Info ====
433 +1. Manufacturer Info
527 527  
528 -(((
529 529  **Shenzhen Dragino Technology Development co. LTD**
530 -)))
531 531  
532 -(((
533 533  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
534 -)))
535 535  
536 -(((
537 537  LongCheng Street, LongGang District ; Shenzhen 518116,China
538 -)))
539 539  
540 540  
541 -==== 11. FCC Warning ====
442 +1. FCC Warning
542 542  
543 -(((
544 544  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
545 -)))
546 546  
547 -(((
548 548  ~-~- Reorient or relocate the receiving antenna.
549 -)))
550 550  
551 -(((
552 552  ~-~- Increase the separation between the equipment and receiver.
553 -)))
554 554  
555 -(((
556 556  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
557 -)))
558 558  
559 -(((
560 560  ~-~- Consult the dealer or an experienced radio/TV technician for help.
561 -)))
562 562  
563 -(((
564 -
565 -)))
566 566  
567 -(((
568 568  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
569 -)))
570 570  
571 -(((
572 -
573 -)))
574 574  
575 -(((
576 576  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
577 -)))
459 +
460 +
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