Changes for page HP0D -- Full Hotspot for Helium User Manual
Last modified by Xiaoling on 2024/10/21 15:44
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... ... @@ -11,6 +11,7 @@ 11 11 12 12 13 13 14 + 14 14 {{toc/}} 15 15 16 16 ... ... @@ -19,52 +19,123 @@ 19 19 ===== 1.1 What is HP0D ===== 20 20 21 21 ((( 22 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long ranges at low data rates. 23 +((( 24 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, 23 23 ))) 24 24 25 25 ((( 28 + Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long ranges 29 +))) 30 + 31 +((( 32 + at low data rates. 33 +))) 34 +))) 35 + 36 +((( 37 +((( 26 26 27 27 ))) 40 +))) 28 28 29 29 ((( 30 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**. 43 +((( 44 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in 31 31 ))) 32 32 33 33 ((( 48 + ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech 49 +))) 50 + 51 +((( 52 + packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. 53 +))) 54 + 55 +((( 56 + HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining** 57 +))) 58 +))) 59 + 60 +((( 61 +((( 62 +**~ and connects max 2 x LoRaWAN servers at the same time**. 63 +))) 64 +))) 65 + 66 +((( 67 +((( 34 34 35 35 ))) 70 +))) 36 36 37 37 ((( 38 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives. 73 +((( 74 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use 39 39 ))) 40 40 41 41 ((( 78 + for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives. 79 +))) 80 +))) 81 + 82 +((( 83 +((( 42 42 43 43 ))) 86 +))) 44 44 45 45 ((( 46 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network. 89 +((( 90 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also 47 47 ))) 48 48 93 +((( 94 + customize the frequency bands to use in their own LoRaWAN network. 95 +))) 96 +))) 49 49 98 + 50 50 ===== 1.2 Specifications ===== 51 51 101 +((( 52 52 **~ Hardware System:** 103 +))) 104 + 105 +((( 53 53 Linux Part: 107 +))) 54 54 55 -* Raspberry Pi 4 109 +* ((( 110 +Raspberry Pi 4 111 +))) 56 56 113 +((( 57 57 **~ Interface:** 115 +))) 58 58 59 -* 10M/100M RJ45 Ports x 1 60 -* LoRaWAN Wireless 61 -* Power Input: 12V 2A, DC 117 +* ((( 118 +10M/100M RJ45 Ports x 1 119 +))) 120 +* ((( 121 +LoRaWAN Wireless 122 +))) 123 +* ((( 124 +Power Input: 12V 2A, DC 125 +))) 62 62 127 +((( 63 63 **~ Operating Condition:** 129 +))) 64 64 65 -* Work Temperature: -20 ~~ 65°C 66 -* Storage Temperature: -20 ~~ 65°C 67 -* Power Input: 12V 2A, DC 131 +* ((( 132 +Work Temperature: -20 ~~ 65°C 133 +))) 134 +* ((( 135 +Storage Temperature: -20 ~~ 65°C 136 +))) 137 +* ((( 138 +Power Input: 12V 2A, DC 139 +))) 68 68 69 69 ===== 1.3 Features ===== 70 70 ... ... @@ -86,55 +86,46 @@ 86 86 ===== 1.4 Label info and login name ===== 87 87 88 88 89 -[[image:1651803959860-394.png||height="500" width="375"]] 161 +(% style="text-align:center" %) 162 +[[image:1651803959860-394.png||height="653" width="490"]] 90 90 164 + 165 + 91 91 ((( 167 +**~ Label information:** 168 +))) 169 + 92 92 ((( 93 - **Labelinformation:**171 + 94 94 ))) 95 -))) 96 96 97 97 ((( 98 -((( 99 -**Device host name:** (% class="mark" %)dragino-xxxxxx 175 +**~ Device host name:** (% class="mark" %)dragino-xxxxxx 100 100 ))) 101 -))) 102 102 103 103 ((( 104 -((( 105 -**Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 179 +**~ Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 106 106 ))) 107 -))) 108 108 109 109 ((( 110 -((( 111 -**Miner animal name**: xxx-xxx-xxx 183 +**~ Miner animal name**: xxx-xxx-xxx 112 112 ))) 113 -))) 114 114 115 115 ((( 116 -((( 117 -**Miner address**: 112xxxxxx 187 +**~ Miner address**: 112xxxxxx 118 118 ))) 119 -))) 120 120 121 121 ((( 122 -((( 123 -**Eth MAC address**: A8: 40: 41: EF: FE: CD 191 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD 124 124 ))) 125 -))) 126 126 127 127 ((( 128 -((( 129 -**Login**: root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%)) 195 +**~ Login**: root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%)) 130 130 ))) 131 -))) 132 132 133 133 ((( 134 -((( 135 -**SN**: device serial number. 199 +**~ SN**: device serial number. 136 136 ))) 137 -))) 138 138 139 139 140 140 ==== 2. Quick Start & Onboarding ==== ... ... @@ -141,9 +141,13 @@ 141 141 142 142 ((( 143 143 ((( 144 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.207 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after 145 145 ))) 209 + 210 +((( 211 + connecting to its Wi-Fi network, or via its WAN Ethernet port. 146 146 ))) 213 +))) 147 147 148 148 (% class="wikigeneratedid" id="H-2" %) 149 149 ((( ... ... @@ -155,54 +155,64 @@ 155 155 ====== 2.1.1 via HP0D’s Access Point. ====== 156 156 157 157 ((( 225 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]] 226 +))) 227 + 158 158 ((( 159 -At the first boot of HP0D, it will auto generate a Wi-Fi network 229 + 230 +))) 160 160 161 -[[image:1651804327535-321.png||height="325" width="199"]] 232 +((( 233 + called : **//HPD-dragino-xxxxxx//** 162 162 ))) 235 + 236 +((( 237 + with password: **//dragino+dragino//** 163 163 ))) 164 164 165 165 ((( 241 + 242 +))) 243 + 166 166 ((( 167 167 168 168 ))) 169 -))) 170 170 171 171 ((( 172 -((( 173 -(% class="box infomessage" %) 174 -((( 175 - called : **//HPD-dragino-xxxxxx//** 249 + You can use a PC to connect to this Wi-Fi network. The PC will 176 176 ))) 177 -))) 178 -))) 179 179 180 180 ((( 181 -((( 182 -(% class="box infomessage" %) 183 -((( 184 - with password: **//dragino+dragino//** 253 + get an IP address 10.130.1.xxx and the HP0D has the default 185 185 ))) 186 -))) 187 -))) 188 188 189 189 ((( 190 -((( 191 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default IP 10.130.1.1 257 + IP 10.130.1.1 192 192 ))) 193 -))) 194 194 195 -[[image:1651804397792-591.png||height="402" width="763"]] 196 196 197 197 262 + 263 + 264 + 265 +(% style="text-align:center" %) 266 +[[image:1651804397792-591.png]] 267 + 268 + 269 + 198 198 ====== 2.1.2 Connect via HP0D hostname ====== 199 199 200 -((( 201 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname. 272 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your 202 202 203 -Like: __**//http:~/~/dragino-4ba54a//**__ 204 -))) 274 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D 205 205 276 + Web-UI via HP0D’s hostname. 277 + 278 + 279 + Like: __**//http:~/~/dragino-4ba54a//**__ 280 + 281 + 282 +(% style="text-align:center" %) 206 206 [[image:1651804629009-699.png]] 207 207 208 208 ... ... @@ -209,82 +209,93 @@ 209 209 ====== 2.1.3 Connect via Ethernet Port ====== 210 210 211 211 ((( 289 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the 290 +))) 291 + 212 212 ((( 213 - ConnecttheHP0DEthernet port to your routerand HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.293 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D. 214 214 ))) 215 -))) 216 216 217 217 ((( 218 - Ifyou get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.297 + 219 219 ))) 220 220 300 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D. 301 + 302 +(% style="text-align:center" %) 221 221 [[image:1651804782523-623.png]] 222 222 223 223 306 + 224 224 ===== 2.2 Generate QR Code ===== 225 225 226 226 ((( 227 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate. 310 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate. 228 228 ))) 229 229 230 230 ((( 231 -Note: After onboarding, this wallet will become owner of this hotspot. 314 + Note: After onboarding, this wallet will become owner of this hotspot. 232 232 ))) 233 233 234 -[[image:image-20220506140312-1.png||height="435" width="438"]] 317 +(% style="text-align:center" %) 318 +[[image:image-20220506140312-1.png]] 235 235 236 236 237 237 ===== 2.3 Onboarding Hotspot ===== 238 238 239 239 ((( 240 -~1. Download the Helium Hotspot APP from the Apple or Google Play store. 324 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store. 241 241 ))) 242 242 243 243 ((( 244 -Note: the APP version need to be greater than 3.11. 328 + Note: the APP version need to be greater than 3.11. 329 +))) 245 245 331 +((( 246 246 247 247 ))) 248 248 249 249 ((( 250 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’336 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose 251 251 ))) 252 252 253 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]] 339 +((( 340 + the ‘DRAGINO Miner HP0D’ 341 +))) 254 254 343 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]] 255 255 256 -3. Scan the QR Code you generated in the previous step. 345 + 3. Scan the QR Code you generated in the previous step. 257 257 347 +(% style="text-align:center" %) 258 258 [[image:1651828211026-220.png||height="405" width="191"]] 259 259 350 + 4. Onboarding your device 260 260 261 -((( 262 -4. Onboarding your device 263 -))) 352 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of 264 264 265 -((( 266 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue. 267 -))) 354 + mobile to onboarding server might have issue. 268 268 269 -[[image:image-20220506141159-2.png||height="42 2" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]356 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]] 270 270 271 - [[image:1651828250802-391.png||height="4 21" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)358 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]] 272 272 273 273 274 274 5. Check onboarding status 275 275 276 -You can check from mobile: 363 + You can check from mobile: 277 277 278 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]] (% style="display:none" %)365 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]] 279 279 280 -You can also see the hotspot status in below link: 367 + You can also see the hotspot status in below link: 281 281 282 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//** 369 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//** 283 283 284 -Example: 371 + Example: 285 285 286 -Green Synced means hotspot works normal. 373 + Green Synced means hotspot works normal. 287 287 375 +(% style="text-align:center" %) 288 288 [[image:1651828427715-679.png||height="374" width="635"]] 289 289 290 290 ... ... @@ -291,9 +291,18 @@ 291 291 ===== 2.4 Set the Port Forwarding ===== 292 292 293 293 ((( 294 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.382 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times 295 295 ))) 296 296 385 +((( 386 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues 387 +))) 388 + 389 +((( 390 + you may have. 391 +))) 392 + 393 +(% style="text-align:center" %) 297 297 [[image:1651828514449-658.png]] 298 298 299 299 ((( ... ... @@ -301,15 +301,15 @@ 301 301 ))) 302 302 303 303 ((( 304 -Note: Please refer to more detailed Settings 401 + Note: Please refer to more detailed Settings 305 305 ))) 306 306 307 307 ((( 308 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]] 405 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]] 309 309 ))) 310 310 311 311 ((( 312 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]] 409 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]] 313 313 ))) 314 314 315 315 ... ... @@ -317,254 +317,193 @@ 317 317 318 318 ===== 3.1 LoRa frequency configuration ===== 319 319 417 +(% style="text-align:center" %) 320 320 [[image:1651828687205-178.png||height="323" width="657"]] 321 321 322 322 421 + 323 323 ===== 3.2 Check the LoRaWAN serveraddress ===== 324 324 424 + 425 +(% style="text-align:center" %) 325 325 [[image:1651828703680-156.png||height="349" width="672"]] 326 326 327 327 328 -===== 3.3 Check Miner configuration ===== 329 329 330 -[[image:image-20220506181408-1.png||height="451" width="513"]] 331 331 332 -((( 333 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.** 334 -))) 335 335 336 336 337 -==== 4. Installation of Antenna ==== 338 338 339 -((( 340 -HP0D use Fiber Glass Antenna. 341 -))) 342 342 343 -[[image:1651832158606-882.png]] 435 +1. 436 +11. Check Miner configuration 344 344 345 -((( 346 - 347 -))) 438 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]] 348 348 349 -((( 350 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below: 351 -))) 440 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,** 352 352 353 -((( 354 -[[image:1651832205608-998.png||height="349" width="198"]] 355 -))) 356 356 357 -==== 5. SSH Access for Linux console ==== 358 358 359 -((( 360 -IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 361 -))) 362 362 363 -((( 364 -Port: 22 365 -))) 366 366 367 -((( 368 -User Name: **root** 369 -))) 446 +1. Installation of Antenna 370 370 371 -((( 372 -Password: **Randomly generated ((% class="mark" %)found on device’s label(%%) )** 373 -))) 448 +HP0D use Fiber Glass Antenna. 374 374 375 -((( 376 -After logging in, you will be in the Linux console and can enter commands as shown below. 377 -))) 450 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]] 378 378 379 - [[image:1651832284160-991.png]]452 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below: 380 380 381 381 382 - ==== **6. How to changethe Wirelessfunctionof HP0D** ====455 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]] 383 383 384 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL. 385 385 386 -===== **6.1 Access the Linux console.** ===== 387 387 388 -Follow the previous step of Step 5. 389 389 390 390 391 - ===== 6.2Installthe packageof network-manager. =====461 +1. SSH Access for Linux console 392 392 393 - Runcommands:463 +IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 394 394 395 -(% class="box infomessage" %) 396 -((( 397 - apt update 398 - apt install network-manager 399 -))) 465 +Port: 22 400 400 401 - [[image:image-20220507140730-1.png]]467 +User Name: **root** 402 402 469 +Password: **Randomly generated (found on device’s label )** 403 403 404 -===== 6.3 Reboot the device. ===== 405 405 406 - Run command:472 +After logging in, you will be in the Linux console and can enter commands as shown below. 407 407 408 -(% class="box infomessage" %) 409 -((( 410 - reboot 411 -))) 474 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]] 412 412 413 -[[image:image-20220507140814-2.png]] 414 414 415 -===== 6.4 Check the wireless type ===== 416 416 417 -Run command: 418 418 419 -(% class="box infomessage" %) 420 -((( 421 - iw dev 422 -))) 479 +1. Trouble Shootings 480 +11. How to get a wallet address? 423 423 424 - [[image:image-20220507140941-3.png]]482 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.// 425 425 426 -===== 6.5 Connect the WiFi. ===== 427 427 428 -Run command: 485 +1. 486 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner 429 429 430 -(% class="box infomessage" %) 431 -((( 432 - nmtui 433 -))) 488 +//User can login the HP0D, able to access other Web Pages except miner page// 434 434 435 -[[image:image-20220507140953-4.png]] 436 436 491 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.// 437 437 438 -==== 7. Trouble Shootings ==== 439 439 440 -===== 7.1 How to get a wallet address? ===== 494 +1. 495 +11. Onboarding ~-~- Some parameters in miner page show timeout 441 441 442 - Download thehelium HotspotsPP on the Apple or Google Play store to generatewn wallet.497 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]] 443 443 499 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]] 444 444 445 - =====7.2 Onboarding~-~- Unable toaccessWeb-UI~-~->Miner=====501 +//HP0D is establish connection to Helium server and not finished. And you might see above.// 446 446 447 -((( 448 -User can login the HP0D, able to access other Web Pages except miner page. 449 -))) 503 +//It might relate to the network where might up to 10mins// 450 450 451 -((( 452 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server. 453 -))) 454 454 506 +1. 507 +11. Onboarding – Bad Gaterway 455 455 456 - ===== 7.3 Onboarding ~-~- Some parametersin minergehowtimeout =====509 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]] 457 457 458 - [[image:image-20220506182042-2.png||height="250"width="516"]]511 +//This is caused by the process leads too long which just need to refresh the page.// 459 459 460 -[[image:1651832455372-647.png||height="224" width="520"]] 461 461 462 -HP0D is establish connection to Helium server and not finished. And you might see above. 514 +1. 515 +11. Onboarding ~-~- Why did QR Code generate is aways fail? 463 463 464 - It might relateto thenetwork wheremightupto10mins.517 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]] 465 465 519 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail 466 466 467 -===== 7.4 Onboarding – Bad Gaterway ===== 468 468 469 -[[image:1651832583790-633.png]] 522 +1. 523 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual? 470 470 471 - This is caused by theprocess leadso long which just need to refreshhepage.525 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]] 472 472 527 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code. 473 473 474 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail? 475 475 476 -[[image:image-20220506182424-3.png]] 530 +1. 531 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code 477 477 478 -((( 479 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail. 480 -))) 533 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]] 481 481 535 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve. 482 482 483 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ===== 484 484 485 -[[image:1651832742262-209.png||height="297" width="365"]] 538 +1. 539 +11. Onboarding – MAC address is being refreshed after scan QR Code 486 486 487 -((( 488 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code. 489 -))) 541 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.// 490 490 491 491 492 - =====7.7 Onboarding–MAC addressis‘Unknown’afterscanQR Code=====544 +//If you don’t see MAC address, make sure your mobile has good internet connection.// 493 493 494 -[[image: 1651832811038-780.png||height="462" width="216"]]546 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]] 495 495 496 -((( 497 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve. 498 -))) 499 499 500 500 501 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ===== 502 502 503 -((( 504 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot. 505 -))) 551 +1. 552 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ 506 506 507 -((( 508 -If you don’t see MAC address, make sure your mobile has good internet connection. 509 -))) 554 +//This is caused by the server connection delay, which does not affect the normal use.// 510 510 511 -[[image: 1651832880009-473.png]]556 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]] 512 512 513 513 514 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ===== 559 +* 560 +*1. Mobile APP crash after scan the QR Code? 561 +* //Make sure you have input the correct Wallet address to generate QR Code.// 562 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.// 563 +* //Make sure your mobile app’s relevant permission are enabled.// 564 +* //Known: The Android 11 version may cause this kind of issue.// 515 515 516 -This is caused by the server connection delay, which does not affect the normal use. 566 +1. 567 +11. Why the frequency/region is not the same what I purchased? 517 517 518 - [[image:1651832959907-357.png]]569 +//Each HP0D is inspected and configured prior to shipping.// 519 519 571 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.// 520 520 521 -===== 7.10 Mobile APP crash after scan the QR Code? ===== 522 522 523 -* Make sure you have input the correct Wallet address to generate QR Code. 524 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code. 525 -* Make sure your mobile app’s relevant permission are enabled. 526 -* Known: The Android 11 version may cause this kind of issue. 574 +1. 575 +11. Can use the frequency to a region where is not support? 527 527 528 - =====7.11Whythefrequency/regionisnot thesamewhatI purchased?=====577 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link// 529 529 530 -((( 531 -Each HP0D is inspected and configured prior to shipping. 532 -))) 579 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 533 533 534 -((( 535 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you. 536 -))) 537 537 582 +1. 583 +11. Can change the frequency of the HP0D Miner? 538 538 539 - =====7.12Canusethefrequencytoa regionwhereisnotsupport?=====585 +//We do not recommend doing this, it may damage your device// 540 540 541 -((( 542 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link: 543 -))) 544 544 545 -((( 546 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 547 -))) 548 548 549 549 550 -===== 7.13 Can change the frequency of the HP0D Miner? ===== 551 551 552 - Wedonotrecommend doingthis, it may damage your device591 +1. Supports 553 553 593 +//If you are experiencing issues and can’t solve, you can send mail to// 554 554 555 - ==== 8. Supports====595 +[[//support@dragino.com//>>mailto:support@dragino.com]] 556 556 557 -((( 558 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]]. 559 -))) 597 +//With your question as detail as possible. We will reply and help you in the shortest.// 560 560 561 -((( 562 -With your question as detail as possible. We will reply and help you in the shortest. 563 -))) 564 564 565 565 566 -==== 9. Order Info ==== 567 567 602 +1. Order Info 603 + 568 568 **HP0D-XXX** 569 569 570 570 **XXX**: Frequency Band ... ... @@ -572,55 +572,29 @@ 572 572 * 868: For Bands: EU868,IN865 573 573 * 915: For Bands: US915,AU915,AS923,KR920 574 574 575 - ====10. Manufacturer Info====611 +1. Manufacturer Info 576 576 577 -((( 578 578 **Shenzhen Dragino Technology Development co. LTD** 579 -))) 580 580 581 -((( 582 582 Room 202, Block B, BCT Incubation Bases (BaoChengTai), No.8 CaiYunRoad 583 -))) 584 584 585 -((( 586 586 LongCheng Street, LongGang District ; Shenzhen 518116,China 587 -))) 588 588 589 589 590 - ====11. FCC Warning====620 +1. FCC Warning 591 591 592 -((( 593 593 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 594 -))) 595 595 596 -((( 597 597 ~-~- Reorient or relocate the receiving antenna. 598 -))) 599 599 600 -((( 601 601 ~-~- Increase the separation between the equipment and receiver. 602 -))) 603 603 604 -((( 605 605 ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 606 -))) 607 607 608 -((( 609 609 ~-~- Consult the dealer or an experienced radio/TV technician for help. 610 -))) 611 611 612 -((( 613 - 614 -))) 615 615 616 -((( 617 617 Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. 618 -))) 619 619 620 -((( 621 - 622 -))) 623 623 624 -((( 625 625 The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. 626 -)))
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