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Summary

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1 1  
2 2  
3 +
3 3  (% style="text-align:center" %)
4 4  [[image:1651802206983-860.png||height="645" width="602"]]
5 5  
6 6  
7 -(((
8 +
9 +
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
12 +[[image:1651802187690-980.png]]
11 11  
14 +Document Version: 1.1
12 12  
13 13  
14 -{{toc/}}
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
15 15  
16 16  
17 -==== 1. Introduction ====
18 18  
19 -===== 1.1 What is HP0D =====
20 20  
21 -(((
22 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
23 -)))
28 +~1. Introduction
24 24  
25 -(((
26 -
27 -)))
30 + 1.1 What is HP0D
28 28  
29 -(((
30 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
31 -)))
32 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
32 32  
33 -(((
34 -
35 -)))
34 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
36 36  
37 -(((
38 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
39 -)))
36 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
40 40  
41 -(((
42 -
43 -)))
38 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
44 44  
45 -(((
46 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
47 -)))
48 48  
41 +1.2 Specifications
49 49  
50 -===== 1.2 Specifications =====
43 +**~ Hardware System:**
51 51  
52 -**~ Hardware System:**
53 53   Linux Part:
54 54  
55 55  * Raspberry Pi 4
56 56  
57 -**~ Interface:**
49 +**~ Interface:**
58 58  
59 59  * 10M/100M RJ45 Ports x 1
60 60  * LoRaWAN Wireless
61 61  * Power Input: 12V 2A, DC
62 62  
63 -**~ Operating Condition:**
55 +**~ Operating Condition:**
64 64  
65 65  * Work Temperature: -20 ~~ 65°C
66 66  * Storage Temperature: -20 ~~ 65°C
67 67  * Power Input: 12V 2A, DC
68 68  
69 -===== 1.3 Features =====
61 +1.3 Features
70 70  
71 71  * Open-Source Linux system
72 72  * RPi4 with 2G /4G or 8G RAM
... ... @@ -83,488 +83,354 @@
83 83  * Include prepaid $40 onboarding cost and $10 location cost.
84 84  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
85 85  
86 -===== 1.4 Label info and login name =====
78 +1.4 Label info and login name
87 87  
88 88  
89 -[[image:1651803959860-394.png||height="500" width="375"]]
81 +(% style="text-align:center" %)
82 +[[image:1651803959860-394.png||height="653" width="490"]]
90 90  
91 -(((
92 -(((
93 -**Label information:**
94 -)))
95 -)))
96 96  
97 -(((
98 -(((
99 -**Device host name:**      (% class="mark" %)dragino-xxxxxx
100 -)))
101 -)))
102 102  
103 -(((
104 -(((
105 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
106 -)))
107 -)))
86 +**~ Label information:**
108 108  
109 -(((
110 -(((
111 -**Miner animal name**: xxx-xxx-xxx
112 -)))
113 -)))
114 114  
115 -(((
116 -(((
117 -**Miner address**:          112xxxxxx
118 -)))
119 -)))
89 +**~ Device host name//~://**//      dragino-xxxxxx//
120 120  
121 -(((
122 -(((
123 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
124 -)))
125 -)))
91 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
126 126  
127 -(((
128 -(((
129 -**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
130 -)))
131 -)))
93 +**// Miner animal name//**//: xxx-xxx-xxx//
132 132  
133 -(((
134 -(((
135 -**SN**:  device serial number.
136 -)))
137 -)))
95 +**// Miner address//**//:          112xxxxxx//
138 138  
97 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
139 139  
140 -==== 2. Quick Start & Onboarding ====
99 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
141 141  
142 -(((
143 -(((
144 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
145 -)))
146 -)))
101 +**~ SN**//:  device serial number.//
147 147  
148 -(% class="wikigeneratedid" id="H-2" %)
149 -(((
150 -
151 -)))
152 152  
153 -===== 2.1  Connect HP0D Web UI =====
104 +2. Quick Start & Onboarding
154 154  
155 -====== 2.1.1 via HP0D’s Access Point. ======
106 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
156 156  
157 -(((
158 -(((
159 -At the first boot of HP0D, it will auto generate a Wi-Fi network
108 + 2.1  Connect HP0D Web UI
160 160  
161 -[[image:1651804327535-321.png||height="325" width="199"]]
162 -)))
163 -)))
110 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
164 164  
165 -(((
166 -(((
167 -
168 -)))
169 -)))
112 + At the first boot of HP0D, it will auto generate a Wi-Fi network
170 170  
171 -(((
172 -(((
173 -(% class="box infomessage" %)
174 -(((
175 - called           : **//HPD-dragino-xxxxxx//**
176 -)))
177 -)))
178 -)))
179 179  
180 -(((
181 -(((
182 -(% class="box infomessage" %)
183 -(((
184 - with password:  **//dragino+dragino//**
185 -)))
186 -)))
187 -)))
115 + called           : **//HPD-dragino-xxxxxx//**
188 188  
189 -(((
190 -(((
191 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
192 -)))
193 -)))
117 + with password:  **//dragino+dragino//**
194 194  
195 -[[image:1651804397792-591.png||height="402" width="763"]]
196 196  
197 197  
198 -====== 2.1.2 Connect via HP0D hostname ======
121 + You can use a PC to connect to this Wi-Fi network. The PC will
199 199  
200 -(((
201 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
123 + get an IP address 10.130.1.xxx and the HP0D has the default
202 202  
203 -Like: __**//http:~/~/dragino-4ba54a//**__
204 -)))
125 + IP 10.130.1.1
205 205  
127 +
128 +(% style="text-align:center" %)
129 +[[image:1651804397792-591.png]]
130 +
131 +
132 +
133 +
134 +2.1.2 Connect via HP0D hostname
135 +
136 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
137 +
138 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
139 +
140 + Web-UI via HP0D’s hostname.
141 +
142 +
143 + Like: __**//http:~/~/dragino-4ba54a//**__
144 +
145 +
146 +(% style="text-align:center" %)
206 206  [[image:1651804629009-699.png]]
207 207  
208 208  
209 -====== 2.1.3 Connect via Ethernet Port ======
150 +2.1.3 Connect via Ethernet Port
210 210  
211 -(((
212 -(((
213 213  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
214 -)))
215 -)))
216 216  
217 -(((
218 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
219 -)))
220 220  
155 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
156 +
157 +(% style="text-align:center" %)
221 221  [[image:1651804782523-623.png]]
222 222  
223 223  
224 -===== 2.2 Generate QR Code =====
225 225  
226 -(((
162 +1.
163 +11. Generate QR Code
164 +
227 227  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
228 -)))
229 229  
230 -(((
231 231  Note: After onboarding, this wallet will become owner of this hotspot.
232 -)))
233 233  
234 -[[image:image-20220506140312-1.png||height="435" width="438"]]
169 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
235 235  
236 236  
237 -===== 2.3 Onboarding Hotspot =====
238 238  
239 -(((
240 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
241 -)))
242 242  
243 -(((
174 +1.
175 +11. Onboarding Hotspot
176 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
177 +
244 244  Note: the APP version need to be greater than 3.11.
245 245  
246 -
247 -)))
248 248  
249 -(((
250 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
251 -)))
181 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
252 252  
253 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
184 +1. Scan the QR Code you generated in the previous step.
254 254  
186 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
255 255  
256 -3. Scan the QR Code you generated in the previous step.
257 257  
258 -[[image:1651828211026-220.png||height="405" width="191"]]
189 +1. Onboarding your device
259 259  
191 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
260 260  
261 -(((
262 -4. Onboarding your device
263 -)))
193 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
264 264  
265 -(((
266 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
267 -)))
268 268  
269 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
270 270  
271 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
272 272  
273 273  
274 -5. Check onboarding status
275 275  
201 +1. Check onboarding status
202 +
276 276  You can check from mobile:
277 277  
278 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
205 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
279 279  
280 280  You can also see the hotspot status in below link:
281 281  
282 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
209 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
283 283  
284 284  Example:
285 285  
286 286  Green Synced means hotspot works normal.
287 287  
288 -[[image:1651828427715-679.png||height="374" width="635"]]
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
289 289  
290 290  
291 -===== 2.4 Set the Port Forwarding =====
292 292  
293 -(((
294 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
295 -)))
296 296  
297 -[[image:1651828514449-658.png]]
298 298  
299 -(((
300 -
301 -)))
221 +1.
222 +11. Set the Port Forwarding
302 302  
303 -(((
224 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
225 +
226 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
227 +
228 +
304 304  Note: Please refer to more detailed Settings
305 -)))
306 306  
307 -(((
308 308  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
309 -)))
310 310  
311 -(((
312 312  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
313 -)))
314 314  
315 315  
316 -==== 3. Check the configuration of HP0D ====
317 317  
318 -===== 3.1 LoRa frequency configuration =====
319 319  
320 -[[image:1651828687205-178.png||height="323" width="657"]]
321 321  
239 +1. Check the configuration of HP0D
240 +11. LoRa frequency configuration
322 322  
323 -===== 3.2 Check the LoRaWAN serveraddress =====
242 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
324 324  
325 -[[image:1651828703680-156.png||height="349" width="672"]]
244 +1.
245 +11. Check the LoRaWAN serveraddress.
326 326  
247 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
327 327  
328 -===== 3.3 Check Miner configuration =====
329 329  
330 -[[image:image-20220506181408-1.png||height="451" width="513"]]
331 331  
332 -(((
333 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
334 -)))
335 335  
336 336  
337 -==== 4. Installation of Antenna ====
338 338  
339 -(((
340 -HP0D use Fiber Glass Antenna.
341 -)))
342 342  
343 -[[image:1651832158606-882.png]]
344 344  
345 -(((
346 -
347 -)))
348 348  
349 -(((
350 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
351 -)))
257 +1.
258 +11. Check Miner configuration
352 352  
353 -(((
354 -[[image:1651832205608-998.png||height="349" width="198"]]
355 -)))
260 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
356 356  
357 -==== 5. SSH Access for Linux console ====
262 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
358 358  
359 -(((
360 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
361 -)))
362 362  
363 -(((
364 -Port:         22
365 -)))
366 366  
367 -(((
368 -User Name:      **root**
369 -)))
370 370  
371 -(((
372 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
373 -)))
374 374  
375 -(((
376 -After logging in, you will be in the Linux console and can enter commands as shown below.
377 -)))
268 +1. Installation of Antenna
378 378  
379 -[[image:1651832284160-991.png]]
270 +HP0D use Fiber Glass Antenna.
380 380  
272 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
381 381  
382 -==== **6. How to change the Wireless function of HP0D** ====
274 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
383 383  
384 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
385 385  
386 -===== **6.1 Access the Linux console.** =====
277 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
387 387  
388 -Follow the previous step of Step 5.
389 389  
390 390  
391 -===== 6.2 Install the package of network-manager. =====
392 392  
393 -Run commands:
394 394  
395 -(% class="box infomessage" %)
396 -(((
397 - apt update
398 - apt install network-manager
399 -)))
283 +1. SSH Access for Linux console
400 400  
401 -[[image:image-20220507140730-1.png]]
285 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
402 402  
287 +Port:         22
403 403  
404 -===== 6.3 Reboot the device. =====
289 +User Name:      **root**
405 405  
406 -Run command:
291 +Password:         **Randomly generated （found on device’s label ）**
407 407  
408 -(% class="box infomessage" %)
409 -(((
410 - reboot
411 -)))
412 412  
413 -[[image:image-20220507140814-2.png]]
294 +After logging in, you will be in the Linux console and can enter commands as shown below.
414 414  
415 -===== 6.4 Check the wireless type =====
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
416 416  
417 -Run command:
418 418  
419 -(% class="box infomessage" %)
420 -(((
421 - iw dev
422 -)))
423 423  
424 -[[image:image-20220507140941-3.png]]
425 425  
426 -===== 6.5 Connect the WiFi. =====
301 +1. Trouble Shootings
302 +11. How to get a wallet address?
427 427  
428 -Run command:
304 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
429 429  
430 -(% class="box infomessage" %)
431 -(((
432 - nmtui
433 -)))
434 434  
435 -[[image:image-20220507140953-4.png]]
307 +1.
308 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
436 436  
310 +//User can login the HP0D, able to access other Web Pages except miner page//
437 437  
438 -==== 7. Trouble Shootings ====
439 439  
440 -===== 7.1 How to get a wallet address? =====
313 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
441 441  
442 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
443 443  
316 +1.
317 +11. Onboarding ~-~- Some parameters in miner page show timeout
444 444  
445 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
319 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
446 446  
447 -(((
448 -User can login the HP0D, able to access other Web Pages except miner page.
449 -)))
321 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
450 450  
451 -(((
452 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
453 -)))
323 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
454 454  
325 +//It might relate to the network where might up to 10mins//
455 455  
456 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
457 457  
458 -[[image:image-20220506182042-2.png||height="250" width="516"]]
328 +1.
329 +11. Onboarding – Bad Gaterway
459 459  
460 -[[image:1651832455372-647.png||height="224" width="520"]]
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
461 461  
462 -HP0D is establish connection to Helium server and not finished. And you might see above.
333 +//This is caused by the process leads too long which just need to refresh the page.//
463 463  
464 -It might relate to the network where might up to 10mins.
465 465  
336 +1.
337 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
466 466  
467 -===== 7.4 Onboarding – Bad Gaterway =====
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
468 468  
469 -[[image:1651832583790-633.png]]
341 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
470 470  
471 -This is caused by the process leads too long which just need to refresh the page.
472 472  
344 +1.
345 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
473 473  
474 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
475 475  
476 -[[image:image-20220506182424-3.png]]
349 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
477 477  
478 -(((
479 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
480 -)))
481 481  
352 +1.
353 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
482 482  
483 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
484 484  
485 -[[image:1651832742262-209.png||height="297" width="365"]]
357 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
486 486  
487 -(((
488 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
489 -)))
490 490  
360 +1.
361 +11. Onboarding – MAC address is being refreshed after scan QR Code
491 491  
492 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
363 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
493 493  
494 -[[image:1651832811038-780.png||height="462" width="216"]]
495 495  
496 -(((
497 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
498 -)))
366 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
499 499  
368 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
500 500  
501 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
502 502  
503 -(((
504 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
505 -)))
506 506  
507 -(((
508 -If you don’t see MAC address, make sure your mobile has good internet connection.
509 -)))
510 510  
511 -[[image:1651832880009-473.png]]
373 +1.
374 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
512 512  
376 +//This is caused by the server connection delay, which does not affect the normal use.//
513 513  
514 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
378 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
515 515  
516 -This is caused by the server connection delay, which does not affect the normal use.
517 517  
518 -[[image:1651832959907-357.png]]
381 +*
382 +*1. Mobile APP crash after scan the QR Code?
383 +* //Make sure you have input the correct Wallet address to generate QR Code.//
384 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 +* //Make sure your mobile app’s relevant permission are enabled.//
386 +* //Known: The Android 11 version may cause this kind of issue.//
519 519  
388 +1.
389 +11. Why the frequency/region is not the same what I purchased?
520 520  
521 -===== 7.10 Mobile APP crash after scan the QR Code? =====
391 +//Each HP0D is inspected and configured prior to shipping.//
522 522  
523 -* Make sure you have input the correct Wallet address to generate QR Code.
524 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
525 -* Make sure your mobile app’s relevant permission are enabled.
526 -* Known: The Android 11 version may cause this kind of issue.
393 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
527 527  
528 -===== 7.11 Why the frequency/region is not the same what I purchased? =====
529 529  
530 -(((
531 -Each HP0D is inspected and configured prior to shipping.
532 -)))
396 +1.
397 +11. Can use the frequency to a region where is not support?
533 533  
534 -(((
535 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
536 -)))
399 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
537 537  
401 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
538 538  
539 -===== 7.12 Can use the frequency to a region where is not support? =====
540 540  
541 -(((
542 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
543 -)))
404 +1.
405 +11. Can change the frequency of the HP0D Miner?
544 544  
545 -(((
546 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
547 -)))
407 +//We do not recommend doing this, it may damage your device//
548 548  
549 549  
550 -===== 7.13 Can change the frequency of the HP0D Miner? =====
551 551  
552 -We do not recommend doing this, it may damage your device
553 553  
554 554  
555 -==== 8. Supports ====
413 +1. Supports
556 556  
557 -(((
558 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
559 -)))
415 +//If you are experiencing issues and can’t solve, you can send mail to//
560 560  
561 -(((
562 -With your question as detail as possible. We will reply and help you in the shortest.
563 -)))
417 +[[//support@dragino.com//>>mailto:support@dragino.com]]
564 564  
419 +//With your question as detail as possible. We will reply and help you in the shortest.//
565 565  
566 -==== 9. Order Info ====
567 567  
422 +
423 +
424 +1. Order Info
425 +
568 568  **HP0D-XXX**
569 569  
570 570  **XXX**: Frequency Band
... ... @@ -572,55 +572,31 @@
572 572  * 868: For Bands: EU868,IN865
573 573  * 915: For Bands: US915,AU915,AS923,KR920
574 574  
575 -==== 10. Manufacturer Info ====
433 +1. Manufacturer Info
576 576  
577 -(((
578 578  **Shenzhen Dragino Technology Development co. LTD**
579 -)))
580 580  
581 -(((
582 582  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
583 -)))
584 584  
585 -(((
586 586  LongCheng Street, LongGang District ; Shenzhen 518116,China
587 -)))
588 588  
589 589  
590 -==== 11. FCC Warning ====
442 +1. FCC Warning
591 591  
592 -(((
593 593  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
594 -)))
595 595  
596 -(((
597 597  ~-~- Reorient or relocate the receiving antenna.
598 -)))
599 599  
600 -(((
601 601  ~-~- Increase the separation between the equipment and receiver.
602 -)))
603 603  
604 -(((
605 605  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
606 -)))
607 607  
608 -(((
609 609  ~-~- Consult the dealer or an experienced radio/TV technician for help.
610 -)))
611 611  
612 -(((
613 -
614 -)))
615 615  
616 -(((
617 617  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
618 -)))
619 619  
620 -(((
621 -
622 -)))
623 623  
624 -(((
625 625  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
626 -)))
459 +
460 +
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