Changes for page HP0D -- Full Hotspot for Helium User Manual
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... ... @@ -11,6 +11,7 @@ 11 11 12 12 13 13 14 + 14 14 {{toc/}} 15 15 16 16 ... ... @@ -19,40 +19,123 @@ 19 19 ===== 1.1 What is HP0D ===== 20 20 21 21 ((( 22 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long ranges at low data rates. 23 +((( 24 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, 23 23 ))) 24 24 25 25 ((( 26 - HP0DhaspassedHelium Full Hotspot Approval. It supports the**miner featurefrom Helium** and has a built-in ATECC608 encryptionchip. It can be used as a HeliumFullHotspot forthe project.It also supports Semtechpacketforwarder andLoRaWANStation connection, it isfully compatiblewith LoRaWAN protocol.HP0Dsupports twoLoRaWANserversatthe sametime, **users canuse HP0D forhelium miningandconnectsmax2 x LoRaWANserversat theame time**.28 + Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long ranges 27 27 ))) 28 28 29 29 ((( 30 - **DraginoalreadypaidHP0D $40 onboarding costand $10locationcost for each HP0D**. Itis readyto use forHelium, user only needs to input HNT walletaddress and use QR Code to onboarding HP0D when it arrives.32 + at low data rates. 31 31 ))) 34 +))) 32 32 33 33 ((( 34 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network. 37 +((( 38 + 35 35 ))) 40 +))) 36 36 42 +((( 43 +((( 44 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in 45 +))) 37 37 47 +((( 48 + ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech 49 +))) 50 + 51 +((( 52 + packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. 53 +))) 54 + 55 +((( 56 + HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining** 57 +))) 58 +))) 59 + 60 +((( 61 +((( 62 +**~ and connects max 2 x LoRaWAN servers at the same time**. 63 +))) 64 +))) 65 + 66 +((( 67 +((( 68 + 69 +))) 70 +))) 71 + 72 +((( 73 +((( 74 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use 75 +))) 76 + 77 +((( 78 + for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives. 79 +))) 80 +))) 81 + 82 +((( 83 +((( 84 + 85 +))) 86 +))) 87 + 88 +((( 89 +((( 90 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also 91 +))) 92 + 93 +((( 94 + customize the frequency bands to use in their own LoRaWAN network. 95 +))) 96 +))) 97 + 98 + 38 38 ===== 1.2 Specifications ===== 39 39 101 +((( 40 40 **~ Hardware System:** 103 +))) 104 + 105 +((( 41 41 Linux Part: 107 +))) 42 42 43 -* Raspberry Pi 4 109 +* ((( 110 +Raspberry Pi 4 111 +))) 44 44 113 +((( 45 45 **~ Interface:** 115 +))) 46 46 47 -* 10M/100M RJ45 Ports x 1 48 -* LoRaWAN Wireless 49 -* Power Input: 12V 2A, DC 117 +* ((( 118 +10M/100M RJ45 Ports x 1 119 +))) 120 +* ((( 121 +LoRaWAN Wireless 122 +))) 123 +* ((( 124 +Power Input: 12V 2A, DC 125 +))) 50 50 127 +((( 51 51 **~ Operating Condition:** 129 +))) 52 52 53 -* Work Temperature: -20 ~~ 65°C 54 -* Storage Temperature: -20 ~~ 65°C 55 -* Power Input: 12V 2A, DC 131 +* ((( 132 +Work Temperature: -20 ~~ 65°C 133 +))) 134 +* ((( 135 +Storage Temperature: -20 ~~ 65°C 136 +))) 137 +* ((( 138 +Power Input: 12V 2A, DC 139 +))) 56 56 57 57 ===== 1.3 Features ===== 58 58 ... ... @@ -74,55 +74,46 @@ 74 74 ===== 1.4 Label info and login name ===== 75 75 76 76 77 -[[image:1651803959860-394.png||height="500" width="375"]] 161 +(% style="text-align:center" %) 162 +[[image:1651803959860-394.png||height="653" width="490"]] 78 78 164 + 165 + 79 79 ((( 167 +**~ Label information:** 168 +))) 169 + 80 80 ((( 81 - **Labelinformation:**171 + 82 82 ))) 83 -))) 84 84 85 85 ((( 86 -((( 87 -**Device host name:** (% class="mark" %)dragino-xxxxxx 175 +**~ Device host name:** (% class="mark" %)dragino-xxxxxx 88 88 ))) 89 -))) 90 90 91 91 ((( 92 -((( 93 -**Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 179 +**~ Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 94 94 ))) 95 -))) 96 96 97 97 ((( 98 -((( 99 -**Miner animal name**: xxx-xxx-xxx 183 +**~ Miner animal name**: xxx-xxx-xxx 100 100 ))) 101 -))) 102 102 103 103 ((( 104 -((( 105 -**Miner address**: 112xxxxxx 187 +**~ Miner address**: 112xxxxxx 106 106 ))) 107 -))) 108 108 109 109 ((( 110 -((( 111 -**Eth MAC address**: A8: 40: 41: EF: FE: CD 191 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD 112 112 ))) 113 -))) 114 114 115 115 ((( 116 -((( 117 -**Login**: root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%)) 195 +**~ Login**: root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%)) 118 118 ))) 119 -))) 120 120 121 121 ((( 122 -((( 123 -**SN**: device serial number. 199 +**~ SN**: device serial number. 124 124 ))) 125 -))) 126 126 127 127 128 128 ==== 2. Quick Start & Onboarding ==== ... ... @@ -129,9 +129,13 @@ 129 129 130 130 ((( 131 131 ((( 132 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.207 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after 133 133 ))) 209 + 210 +((( 211 + connecting to its Wi-Fi network, or via its WAN Ethernet port. 134 134 ))) 213 +))) 135 135 136 136 (% class="wikigeneratedid" id="H-2" %) 137 137 ((( ... ... @@ -143,54 +143,64 @@ 143 143 ====== 2.1.1 via HP0D’s Access Point. ====== 144 144 145 145 ((( 225 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]] 226 +))) 227 + 146 146 ((( 147 -At the first boot of HP0D, it will auto generate a Wi-Fi network 229 + 230 +))) 148 148 149 -[[image:1651804327535-321.png||height="325" width="199"]] 232 +((( 233 + called : **//HPD-dragino-xxxxxx//** 150 150 ))) 235 + 236 +((( 237 + with password: **//dragino+dragino//** 151 151 ))) 152 152 153 153 ((( 241 + 242 +))) 243 + 154 154 ((( 155 155 156 156 ))) 157 -))) 158 158 159 159 ((( 160 -((( 161 -(% class="box infomessage" %) 162 -((( 163 - called : **//HPD-dragino-xxxxxx//** 249 + You can use a PC to connect to this Wi-Fi network. The PC will 164 164 ))) 165 -))) 166 -))) 167 167 168 168 ((( 169 -((( 170 -(% class="box infomessage" %) 171 -((( 172 - with password: **//dragino+dragino//** 253 + get an IP address 10.130.1.xxx and the HP0D has the default 173 173 ))) 174 -))) 175 -))) 176 176 177 177 ((( 178 -((( 179 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default IP 10.130.1.1 257 + IP 10.130.1.1 180 180 ))) 181 -))) 182 182 183 -[[image:1651804397792-591.png||height="402" width="763"]] 184 184 185 185 262 + 263 + 264 + 265 +(% style="text-align:center" %) 266 +[[image:1651804397792-591.png]] 267 + 268 + 269 + 186 186 ====== 2.1.2 Connect via HP0D hostname ====== 187 187 188 -((( 189 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname. 272 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your 190 190 191 -Like: __**//http:~/~/dragino-4ba54a//**__ 192 -))) 274 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D 193 193 276 + Web-UI via HP0D’s hostname. 277 + 278 + 279 + Like: __**//http:~/~/dragino-4ba54a//**__ 280 + 281 + 282 +(% style="text-align:center" %) 194 194 [[image:1651804629009-699.png]] 195 195 196 196 ... ... @@ -197,82 +197,93 @@ 197 197 ====== 2.1.3 Connect via Ethernet Port ====== 198 198 199 199 ((( 289 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the 290 +))) 291 + 200 200 ((( 201 - ConnecttheHP0DEthernet port to your routerand HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.293 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D. 202 202 ))) 203 -))) 204 204 205 205 ((( 206 - Ifyou get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.297 + 207 207 ))) 208 208 300 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D. 301 + 302 +(% style="text-align:center" %) 209 209 [[image:1651804782523-623.png]] 210 210 211 211 306 + 212 212 ===== 2.2 Generate QR Code ===== 213 213 214 214 ((( 215 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate. 310 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate. 216 216 ))) 217 217 218 218 ((( 219 -Note: After onboarding, this wallet will become owner of this hotspot. 314 + Note: After onboarding, this wallet will become owner of this hotspot. 220 220 ))) 221 221 222 -[[image:image-20220506140312-1.png||height="435" width="438"]] 317 +(% style="text-align:center" %) 318 +[[image:image-20220506140312-1.png]] 223 223 224 224 225 225 ===== 2.3 Onboarding Hotspot ===== 226 226 227 227 ((( 228 -~1. Download the Helium Hotspot APP from the Apple or Google Play store. 324 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store. 229 229 ))) 230 230 231 231 ((( 232 -Note: the APP version need to be greater than 3.11. 328 + Note: the APP version need to be greater than 3.11. 329 +))) 233 233 331 +((( 234 234 235 235 ))) 236 236 237 237 ((( 238 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’336 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose 239 239 ))) 240 240 241 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]] 339 +((( 340 + the ‘DRAGINO Miner HP0D’ 341 +))) 242 242 343 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]] 243 243 244 -3. Scan the QR Code you generated in the previous step. 345 + 3. Scan the QR Code you generated in the previous step. 245 245 347 +(% style="text-align:center" %) 246 246 [[image:1651828211026-220.png||height="405" width="191"]] 247 247 350 + 4. Onboarding your device 248 248 249 -((( 250 -4. Onboarding your device 251 -))) 352 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of 252 252 253 -((( 254 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue. 255 -))) 354 + mobile to onboarding server might have issue. 256 256 257 -[[image:image-20220506141159-2.png||height="42 2" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]356 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]] 258 258 259 - [[image:1651828250802-391.png||height="4 21" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)358 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]] 260 260 261 261 262 262 5. Check onboarding status 263 263 264 -You can check from mobile: 363 + You can check from mobile: 265 265 266 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]] (% style="display:none" %)365 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]] 267 267 268 -You can also see the hotspot status in below link: 367 + You can also see the hotspot status in below link: 269 269 270 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//** 369 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//** 271 271 272 -Example: 371 + Example: 273 273 274 -Green Synced means hotspot works normal. 373 + Green Synced means hotspot works normal. 275 275 375 +(% style="text-align:center" %) 276 276 [[image:1651828427715-679.png||height="374" width="635"]] 277 277 278 278 ... ... @@ -279,9 +279,18 @@ 279 279 ===== 2.4 Set the Port Forwarding ===== 280 280 281 281 ((( 282 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.382 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times 283 283 ))) 284 284 385 +((( 386 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues 387 +))) 388 + 389 +((( 390 + you may have. 391 +))) 392 + 393 +(% style="text-align:center" %) 285 285 [[image:1651828514449-658.png]] 286 286 287 287 ((( ... ... @@ -289,15 +289,15 @@ 289 289 ))) 290 290 291 291 ((( 292 -Note: Please refer to more detailed Settings 401 + Note: Please refer to more detailed Settings 293 293 ))) 294 294 295 295 ((( 296 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]] 405 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]] 297 297 ))) 298 298 299 299 ((( 300 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]] 409 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]] 301 301 ))) 302 302 303 303 ... ... @@ -305,254 +305,193 @@ 305 305 306 306 ===== 3.1 LoRa frequency configuration ===== 307 307 417 +(% style="text-align:center" %) 308 308 [[image:1651828687205-178.png||height="323" width="657"]] 309 309 310 310 421 + 311 311 ===== 3.2 Check the LoRaWAN serveraddress ===== 312 312 424 + 425 +(% style="text-align:center" %) 313 313 [[image:1651828703680-156.png||height="349" width="672"]] 314 314 315 315 316 -===== 3.3 Check Miner configuration ===== 317 317 318 -[[image:image-20220506181408-1.png||height="451" width="513"]] 319 319 320 -((( 321 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.** 322 -))) 323 323 324 324 325 -==== 4. Installation of Antenna ==== 326 326 327 -((( 328 -HP0D use Fiber Glass Antenna. 329 -))) 330 330 331 -[[image:1651832158606-882.png]] 435 +1. 436 +11. Check Miner configuration 332 332 333 -((( 334 - 335 -))) 438 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]] 336 336 337 -((( 338 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below: 339 -))) 440 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,** 340 340 341 -((( 342 -[[image:1651832205608-998.png||height="349" width="198"]] 343 -))) 344 344 345 -==== 5. SSH Access for Linux console ==== 346 346 347 -((( 348 -IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 349 -))) 350 350 351 -((( 352 -Port: 22 353 -))) 354 354 355 -((( 356 -User Name: **root** 357 -))) 446 +1. Installation of Antenna 358 358 359 -((( 360 -Password: **Randomly generated ((% class="mark" %)found on device’s label(%%) )** 361 -))) 448 +HP0D use Fiber Glass Antenna. 362 362 363 -((( 364 -After logging in, you will be in the Linux console and can enter commands as shown below. 365 -))) 450 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]] 366 366 367 - [[image:1651832284160-991.png]]452 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below: 368 368 369 369 370 - ==== **6. How to changethe Wirelessfunctionof HP0D** ====455 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]] 371 371 372 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL. 373 373 374 -===== **6.1 Access the Linux console.** ===== 375 375 376 -Follow the previous step of Step 5. 377 377 378 378 379 - ===== 6.2Installthe packageof network-manager. =====461 +1. SSH Access for Linux console 380 380 381 - Runcommands:463 +IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 382 382 383 -(% class="box infomessage" %) 384 -((( 385 - apt update 386 - apt install network-manager 387 -))) 465 +Port: 22 388 388 389 - [[image:image-20220507140730-1.png]]467 +User Name: **root** 390 390 469 +Password: **Randomly generated (found on device’s label )** 391 391 392 -===== 6.3 Reboot the device. ===== 393 393 394 - Run command:472 +After logging in, you will be in the Linux console and can enter commands as shown below. 395 395 396 -(% class="box infomessage" %) 397 -((( 398 - reboot 399 -))) 474 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]] 400 400 401 -[[image:image-20220507140814-2.png]] 402 402 403 -===== 6.4 Check the wireless type ===== 404 404 405 -Run command: 406 406 407 -(% class="box infomessage" %) 408 -((( 409 - iw dev 410 -))) 479 +1. Trouble Shootings 480 +11. How to get a wallet address? 411 411 412 - [[image:image-20220507140941-3.png]]482 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.// 413 413 414 -===== 6.5 Connect the WiFi. ===== 415 415 416 -Run command: 485 +1. 486 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner 417 417 418 -(% class="box infomessage" %) 419 -((( 420 - nmtui 421 -))) 488 +//User can login the HP0D, able to access other Web Pages except miner page// 422 422 423 -[[image:image-20220507140953-4.png]] 424 424 491 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.// 425 425 426 -==== 7. Trouble Shootings ==== 427 427 428 -===== 7.1 How to get a wallet address? ===== 494 +1. 495 +11. Onboarding ~-~- Some parameters in miner page show timeout 429 429 430 - Download thehelium HotspotsPP on the Apple or Google Play store to generatewn wallet.497 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]] 431 431 499 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]] 432 432 433 - =====7.2 Onboarding~-~- Unable toaccessWeb-UI~-~->Miner=====501 +//HP0D is establish connection to Helium server and not finished. And you might see above.// 434 434 435 -((( 436 -User can login the HP0D, able to access other Web Pages except miner page. 437 -))) 503 +//It might relate to the network where might up to 10mins// 438 438 439 -((( 440 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server. 441 -))) 442 442 506 +1. 507 +11. Onboarding – Bad Gaterway 443 443 444 - ===== 7.3 Onboarding ~-~- Some parametersin minergehowtimeout =====509 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]] 445 445 446 - [[image:image-20220506182042-2.png||height="250"width="516"]]511 +//This is caused by the process leads too long which just need to refresh the page.// 447 447 448 -[[image:1651832455372-647.png||height="224" width="520"]] 449 449 450 -HP0D is establish connection to Helium server and not finished. And you might see above. 514 +1. 515 +11. Onboarding ~-~- Why did QR Code generate is aways fail? 451 451 452 - It might relateto thenetwork wheremightupto10mins.517 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]] 453 453 519 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail 454 454 455 -===== 7.4 Onboarding – Bad Gaterway ===== 456 456 457 -[[image:1651832583790-633.png]] 522 +1. 523 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual? 458 458 459 - This is caused by theprocess leadso long which just need to refreshhepage.525 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]] 460 460 527 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code. 461 461 462 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail? 463 463 464 -[[image:image-20220506182424-3.png]] 530 +1. 531 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code 465 465 466 -((( 467 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail. 468 -))) 533 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]] 469 469 535 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve. 470 470 471 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ===== 472 472 473 -[[image:1651832742262-209.png||height="297" width="365"]] 538 +1. 539 +11. Onboarding – MAC address is being refreshed after scan QR Code 474 474 475 -((( 476 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code. 477 -))) 541 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.// 478 478 479 479 480 - =====7.7 Onboarding–MAC addressis‘Unknown’afterscanQR Code=====544 +//If you don’t see MAC address, make sure your mobile has good internet connection.// 481 481 482 -[[image: 1651832811038-780.png||height="462" width="216"]]546 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]] 483 483 484 -((( 485 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve. 486 -))) 487 487 488 488 489 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ===== 490 490 491 -((( 492 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot. 493 -))) 551 +1. 552 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ 494 494 495 -((( 496 -If you don’t see MAC address, make sure your mobile has good internet connection. 497 -))) 554 +//This is caused by the server connection delay, which does not affect the normal use.// 498 498 499 -[[image: 1651832880009-473.png]]556 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]] 500 500 501 501 502 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ===== 559 +* 560 +*1. Mobile APP crash after scan the QR Code? 561 +* //Make sure you have input the correct Wallet address to generate QR Code.// 562 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.// 563 +* //Make sure your mobile app’s relevant permission are enabled.// 564 +* //Known: The Android 11 version may cause this kind of issue.// 503 503 504 -This is caused by the server connection delay, which does not affect the normal use. 566 +1. 567 +11. Why the frequency/region is not the same what I purchased? 505 505 506 - [[image:1651832959907-357.png]]569 +//Each HP0D is inspected and configured prior to shipping.// 507 507 571 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.// 508 508 509 -===== 7.10 Mobile APP crash after scan the QR Code? ===== 510 510 511 -* Make sure you have input the correct Wallet address to generate QR Code. 512 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code. 513 -* Make sure your mobile app’s relevant permission are enabled. 514 -* Known: The Android 11 version may cause this kind of issue. 574 +1. 575 +11. Can use the frequency to a region where is not support? 515 515 516 - =====7.11Whythefrequency/regionisnot thesamewhatI purchased?=====577 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link// 517 517 518 -((( 519 -Each HP0D is inspected and configured prior to shipping. 520 -))) 579 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 521 521 522 -((( 523 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you. 524 -))) 525 525 582 +1. 583 +11. Can change the frequency of the HP0D Miner? 526 526 527 - =====7.12Canusethefrequencytoa regionwhereisnotsupport?=====585 +//We do not recommend doing this, it may damage your device// 528 528 529 -((( 530 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link: 531 -))) 532 532 533 -((( 534 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 535 -))) 536 536 537 537 538 -===== 7.13 Can change the frequency of the HP0D Miner? ===== 539 539 540 - Wedonotrecommend doingthis, it may damage your device591 +1. Supports 541 541 593 +//If you are experiencing issues and can’t solve, you can send mail to// 542 542 543 - ==== 8. Supports====595 +[[//support@dragino.com//>>mailto:support@dragino.com]] 544 544 545 -((( 546 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]]. 547 -))) 597 +//With your question as detail as possible. We will reply and help you in the shortest.// 548 548 549 -((( 550 -With your question as detail as possible. We will reply and help you in the shortest. 551 -))) 552 552 553 553 554 -==== 9. Order Info ==== 555 555 602 +1. Order Info 603 + 556 556 **HP0D-XXX** 557 557 558 558 **XXX**: Frequency Band ... ... @@ -560,55 +560,29 @@ 560 560 * 868: For Bands: EU868,IN865 561 561 * 915: For Bands: US915,AU915,AS923,KR920 562 562 563 - ====10. Manufacturer Info====611 +1. Manufacturer Info 564 564 565 -((( 566 566 **Shenzhen Dragino Technology Development co. LTD** 567 -))) 568 568 569 -((( 570 570 Room 202, Block B, BCT Incubation Bases (BaoChengTai), No.8 CaiYunRoad 571 -))) 572 572 573 -((( 574 574 LongCheng Street, LongGang District ; Shenzhen 518116,China 575 -))) 576 576 577 577 578 - ====11. FCC Warning====620 +1. FCC Warning 579 579 580 -((( 581 581 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 582 -))) 583 583 584 -((( 585 585 ~-~- Reorient or relocate the receiving antenna. 586 -))) 587 587 588 -((( 589 589 ~-~- Increase the separation between the equipment and receiver. 590 -))) 591 591 592 -((( 593 593 ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 594 -))) 595 595 596 -((( 597 597 ~-~- Consult the dealer or an experienced radio/TV technician for help. 598 -))) 599 599 600 -((( 601 - 602 -))) 603 603 604 -((( 605 605 Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. 606 -))) 607 607 608 -((( 609 - 610 -))) 611 611 612 -((( 613 613 The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. 614 -)))
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