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Summary

Details

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1 1  
2 2  
3 +
3 3  (% style="text-align:center" %)
4 4  [[image:1651802206983-860.png||height="645" width="602"]]
5 5  
6 6  
7 -(((
8 +
9 +
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
12 +[[image:1651802187690-980.png]]
11 11  
14 +Document Version: 1.1
12 12  
13 13  
14 -{{toc/}}
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
15 15  
16 16  
17 -==== 1. Introduction ====
18 18  
19 -===== 1.1 What is HP0D =====
20 20  
21 -(((
22 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
23 -)))
28 +~1. Introduction
24 24  
25 -(((
26 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
27 -)))
30 + 1.1 What is HP0D
28 28  
29 -(((
30 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
31 -)))
32 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
32 32  
33 -(((
34 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
35 -)))
34 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
36 36  
36 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
37 37  
38 -===== 1.2 Specifications =====
38 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
39 39  
40 -**~ Hardware System:**
40 +
41 +1.2 Specifications
42 +
43 +**~ Hardware System:**
44 +
41 41   Linux Part:
42 42  
43 43  * Raspberry Pi 4
44 44  
45 -**~ Interface:**
49 +**~ Interface:**
46 46  
47 47  * 10M/100M RJ45 Ports x 1
48 48  * LoRaWAN Wireless
49 49  * Power Input: 12V 2A, DC
50 50  
51 -**~ Operating Condition:**
55 +**~ Operating Condition:**
52 52  
53 53  * Work Temperature: -20 ~~ 65°C
54 54  * Storage Temperature: -20 ~~ 65°C
55 55  * Power Input: 12V 2A, DC
56 56  
57 -===== 1.3 Features =====
61 +1.3 Features
58 58  
59 59  * Open-Source Linux system
60 60  * RPi4 with 2G /4G or 8G RAM
... ... @@ -71,488 +71,354 @@
71 71  * Include prepaid $40 onboarding cost and $10 location cost.
72 72  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
73 73  
74 -===== 1.4 Label info and login name =====
78 +1.4 Label info and login name
75 75  
76 76  
77 -[[image:1651803959860-394.png||height="500" width="375"]]
81 +(% style="text-align:center" %)
82 +[[image:1651803959860-394.png||height="653" width="490"]]
78 78  
79 -(((
80 -(((
81 -**Label information:**
82 -)))
83 -)))
84 84  
85 -(((
86 -(((
87 -**Device host name:**      (% class="mark" %)dragino-xxxxxx
88 -)))
89 -)))
90 90  
91 -(((
92 -(((
93 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
94 -)))
95 -)))
86 +**~ Label information:**
96 96  
97 -(((
98 -(((
99 -**Miner animal name**: xxx-xxx-xxx
100 -)))
101 -)))
102 102  
103 -(((
104 -(((
105 -**Miner address**:          112xxxxxx
106 -)))
107 -)))
89 +**~ Device host name//~://**//      dragino-xxxxxx//
108 108  
109 -(((
110 -(((
111 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
112 -)))
113 -)))
91 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
114 114  
115 -(((
116 -(((
117 -**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
118 -)))
119 -)))
93 +**// Miner animal name//**//: xxx-xxx-xxx//
120 120  
121 -(((
122 -(((
123 -**SN**:  device serial number.
124 -)))
125 -)))
95 +**// Miner address//**//:          112xxxxxx//
126 126  
97 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
127 127  
128 -==== 2. Quick Start & Onboarding ====
99 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
129 129  
130 -(((
131 -(((
132 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
133 -)))
134 -)))
101 +**~ SN**//:  device serial number.//
135 135  
136 -(% class="wikigeneratedid" id="H-2" %)
137 -(((
138 -
139 -)))
140 140  
141 -===== 2.1  Connect HP0D Web UI =====
104 +2. Quick Start & Onboarding
142 142  
143 -====== 2.1.1 via HP0D’s Access Point. ======
106 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
144 144  
145 -(((
146 -(((
147 -At the first boot of HP0D, it will auto generate a Wi-Fi network
108 + 2.1  Connect HP0D Web UI
148 148  
149 -[[image:1651804327535-321.png||height="325" width="199"]]
150 -)))
151 -)))
110 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
152 152  
153 -(((
154 -(((
155 -
156 -)))
157 -)))
112 + At the first boot of HP0D, it will auto generate a Wi-Fi network
158 158  
159 -(((
160 -(((
161 -(% class="box infomessage" %)
162 -(((
163 - called           : **//HPD-dragino-xxxxxx//**
164 -)))
165 -)))
166 -)))
167 167  
168 -(((
169 -(((
170 -(% class="box infomessage" %)
171 -(((
172 - with password:  **//dragino+dragino//**
173 -)))
174 -)))
175 -)))
115 + called           : **//HPD-dragino-xxxxxx//**
176 176  
177 -(((
178 -(((
179 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
180 -)))
181 -)))
117 + with password:  **//dragino+dragino//**
182 182  
183 -[[image:1651804397792-591.png||height="402" width="763"]]
184 184  
185 185  
186 -====== 2.1.2 Connect via HP0D hostname ======
121 + You can use a PC to connect to this Wi-Fi network. The PC will
187 187  
188 -(((
189 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
123 + get an IP address 10.130.1.xxx and the HP0D has the default
190 190  
191 -Like: __**//http:~/~/dragino-4ba54a//**__
192 -)))
125 + IP 10.130.1.1
193 193  
127 +
128 +(% style="text-align:center" %)
129 +[[image:1651804397792-591.png]]
130 +
131 +
132 +
133 +
134 +2.1.2 Connect via HP0D hostname
135 +
136 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
137 +
138 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
139 +
140 + Web-UI via HP0D’s hostname.
141 +
142 +
143 + Like: __**//http:~/~/dragino-4ba54a//**__
144 +
145 +
146 +(% style="text-align:center" %)
194 194  [[image:1651804629009-699.png]]
195 195  
196 196  
197 -====== 2.1.3 Connect via Ethernet Port ======
150 +2.1.3 Connect via Ethernet Port
198 198  
199 -(((
200 -(((
201 201  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
202 -)))
203 -)))
204 204  
205 -(((
206 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
207 -)))
208 208  
155 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
156 +
157 +(% style="text-align:center" %)
209 209  [[image:1651804782523-623.png]]
210 210  
211 211  
212 -===== 2.2 Generate QR Code =====
213 213  
214 -(((
162 +1.
163 +11. Generate QR Code
164 +
215 215  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
216 -)))
217 217  
218 -(((
219 219  Note: After onboarding, this wallet will become owner of this hotspot.
220 -)))
221 221  
222 -[[image:image-20220506140312-1.png||height="435" width="438"]]
169 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
223 223  
224 224  
225 -===== 2.3 Onboarding Hotspot =====
226 226  
227 -(((
228 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
229 -)))
230 230  
231 -(((
174 +1.
175 +11. Onboarding Hotspot
176 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
177 +
232 232  Note: the APP version need to be greater than 3.11.
233 233  
234 -
235 -)))
236 236  
237 -(((
238 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
239 -)))
181 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
240 240  
241 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
184 +1. Scan the QR Code you generated in the previous step.
242 242  
186 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
243 243  
244 -3. Scan the QR Code you generated in the previous step.
245 245  
246 -[[image:1651828211026-220.png||height="405" width="191"]]
189 +1. Onboarding your device
247 247  
191 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
248 248  
249 -(((
250 -4. Onboarding your device
251 -)))
193 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
252 252  
253 -(((
254 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
255 -)))
256 256  
257 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
258 258  
259 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
260 260  
261 261  
262 -5. Check onboarding status
263 263  
201 +1. Check onboarding status
202 +
264 264  You can check from mobile:
265 265  
266 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
205 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
267 267  
268 268  You can also see the hotspot status in below link:
269 269  
270 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
209 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
271 271  
272 272  Example:
273 273  
274 274  Green Synced means hotspot works normal.
275 275  
276 -[[image:1651828427715-679.png||height="374" width="635"]]
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
277 277  
278 278  
279 -===== 2.4 Set the Port Forwarding =====
280 280  
281 -(((
282 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
283 -)))
284 284  
285 -[[image:1651828514449-658.png]]
286 286  
287 -(((
288 -
289 -)))
221 +1.
222 +11. Set the Port Forwarding
290 290  
291 -(((
224 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
225 +
226 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
227 +
228 +
292 292  Note: Please refer to more detailed Settings
293 -)))
294 294  
295 -(((
296 296  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
297 -)))
298 298  
299 -(((
300 300  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
301 -)))
302 302  
303 303  
304 -==== 3. Check the configuration of HP0D ====
305 305  
306 -===== 3.1 LoRa frequency configuration =====
307 307  
308 -[[image:1651828687205-178.png||height="323" width="657"]]
309 309  
239 +1. Check the configuration of HP0D
240 +11. LoRa frequency configuration
310 310  
311 -===== 3.2 Check the LoRaWAN serveraddress =====
242 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
312 312  
313 -[[image:1651828703680-156.png||height="349" width="672"]]
244 +1.
245 +11. Check the LoRaWAN serveraddress.
314 314  
247 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
315 315  
316 -===== 3.3 Check Miner configuration =====
317 317  
318 -[[image:image-20220506181408-1.png||height="451" width="513"]]
319 319  
320 -(((
321 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
322 -)))
323 323  
324 324  
325 -==== 4. Installation of Antenna ====
326 326  
327 -(((
328 -HP0D use Fiber Glass Antenna.
329 -)))
330 330  
331 -[[image:1651832158606-882.png]]
332 332  
333 -(((
334 -
335 -)))
336 336  
337 -(((
338 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
339 -)))
257 +1.
258 +11. Check Miner configuration
340 340  
341 -(((
342 -[[image:1651832205608-998.png||height="349" width="198"]]
343 -)))
260 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
344 344  
345 -==== 5. SSH Access for Linux console ====
262 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
346 346  
347 -(((
348 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
349 -)))
350 350  
351 -(((
352 -Port:         22
353 -)))
354 354  
355 -(((
356 -User Name:      **root**
357 -)))
358 358  
359 -(((
360 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
361 -)))
362 362  
363 -(((
364 -After logging in, you will be in the Linux console and can enter commands as shown below.
365 -)))
268 +1. Installation of Antenna
366 366  
367 -[[image:1651832284160-991.png]]
270 +HP0D use Fiber Glass Antenna.
368 368  
272 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
369 369  
370 -==== **6. How to change the Wireless function of HP0D** ====
274 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
371 371  
372 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
373 373  
374 -===== **6.1 Access the Linux console.** =====
277 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
375 375  
376 -Follow the previous step of Step 5.
377 377  
378 378  
379 -===== 6.2 Install the package of network-manager. =====
380 380  
381 -Run commands:
382 382  
383 -(% class="box infomessage" %)
384 -(((
385 - apt update
386 - apt install network-manager
387 -)))
283 +1. SSH Access for Linux console
388 388  
389 -[[image:image-20220507140730-1.png]]
285 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
390 390  
287 +Port:         22
391 391  
392 -===== 6.3 Reboot the device. =====
289 +User Name:      **root**
393 393  
394 -Run command:
291 +Password:         **Randomly generated （found on device’s label ）**
395 395  
396 -(% class="box infomessage" %)
397 -(((
398 - reboot
399 -)))
400 400  
401 -[[image:image-20220507140814-2.png]]
294 +After logging in, you will be in the Linux console and can enter commands as shown below.
402 402  
403 -===== 6.4 Check the wireless type =====
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
404 404  
405 -Run command:
406 406  
407 -(% class="box infomessage" %)
408 -(((
409 - iw dev
410 -)))
411 411  
412 -[[image:image-20220507140941-3.png]]
413 413  
414 -===== 6.5 Connect the WiFi. =====
301 +1. Trouble Shootings
302 +11. How to get a wallet address?
415 415  
416 -Run command:
304 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
417 417  
418 -(% class="box infomessage" %)
419 -(((
420 - nmtui
421 -)))
422 422  
423 -[[image:image-20220507140953-4.png]]
307 +1.
308 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
424 424  
310 +//User can login the HP0D, able to access other Web Pages except miner page//
425 425  
426 -==== 7. Trouble Shootings ====
427 427  
428 -===== 7.1 How to get a wallet address? =====
313 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
429 429  
430 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
431 431  
316 +1.
317 +11. Onboarding ~-~- Some parameters in miner page show timeout
432 432  
433 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
319 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
434 434  
435 -(((
436 -User can login the HP0D, able to access other Web Pages except miner page.
437 -)))
321 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
438 438  
439 -(((
440 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
441 -)))
323 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
442 442  
325 +//It might relate to the network where might up to 10mins//
443 443  
444 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
445 445  
446 -[[image:image-20220506182042-2.png||height="250" width="516"]]
328 +1.
329 +11. Onboarding – Bad Gaterway
447 447  
448 -[[image:1651832455372-647.png||height="224" width="520"]]
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
449 449  
450 -HP0D is establish connection to Helium server and not finished. And you might see above.
333 +//This is caused by the process leads too long which just need to refresh the page.//
451 451  
452 -It might relate to the network where might up to 10mins.
453 453  
336 +1.
337 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
454 454  
455 -===== 7.4 Onboarding – Bad Gaterway =====
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
456 456  
457 -[[image:1651832583790-633.png]]
341 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
458 458  
459 -This is caused by the process leads too long which just need to refresh the page.
460 460  
344 +1.
345 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
461 461  
462 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
463 463  
464 -[[image:image-20220506182424-3.png]]
349 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
465 465  
466 -(((
467 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
468 -)))
469 469  
352 +1.
353 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
470 470  
471 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
472 472  
473 -[[image:1651832742262-209.png||height="297" width="365"]]
357 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
474 474  
475 -(((
476 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
477 -)))
478 478  
360 +1.
361 +11. Onboarding – MAC address is being refreshed after scan QR Code
479 479  
480 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
363 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
481 481  
482 -[[image:1651832811038-780.png||height="462" width="216"]]
483 483  
484 -(((
485 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
486 -)))
366 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
487 487  
368 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
488 488  
489 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
490 490  
491 -(((
492 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
493 -)))
494 494  
495 -(((
496 -If you don’t see MAC address, make sure your mobile has good internet connection.
497 -)))
498 498  
499 -[[image:1651832880009-473.png]]
373 +1.
374 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
500 500  
376 +//This is caused by the server connection delay, which does not affect the normal use.//
501 501  
502 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
378 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
503 503  
504 -This is caused by the server connection delay, which does not affect the normal use.
505 505  
506 -[[image:1651832959907-357.png]]
381 +*
382 +*1. Mobile APP crash after scan the QR Code?
383 +* //Make sure you have input the correct Wallet address to generate QR Code.//
384 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 +* //Make sure your mobile app’s relevant permission are enabled.//
386 +* //Known: The Android 11 version may cause this kind of issue.//
507 507  
388 +1.
389 +11. Why the frequency/region is not the same what I purchased?
508 508  
509 -===== 7.10 Mobile APP crash after scan the QR Code? =====
391 +//Each HP0D is inspected and configured prior to shipping.//
510 510  
511 -* Make sure you have input the correct Wallet address to generate QR Code.
512 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
513 -* Make sure your mobile app’s relevant permission are enabled.
514 -* Known: The Android 11 version may cause this kind of issue.
393 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
515 515  
516 -===== 7.11 Why the frequency/region is not the same what I purchased? =====
517 517  
518 -(((
519 -Each HP0D is inspected and configured prior to shipping.
520 -)))
396 +1.
397 +11. Can use the frequency to a region where is not support?
521 521  
522 -(((
523 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
524 -)))
399 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
525 525  
401 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
526 526  
527 -===== 7.12 Can use the frequency to a region where is not support? =====
528 528  
529 -(((
530 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
531 -)))
404 +1.
405 +11. Can change the frequency of the HP0D Miner?
532 532  
533 -(((
534 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
535 -)))
407 +//We do not recommend doing this, it may damage your device//
536 536  
537 537  
538 -===== 7.13 Can change the frequency of the HP0D Miner? =====
539 539  
540 -We do not recommend doing this, it may damage your device
541 541  
542 542  
543 -==== 8. Supports ====
413 +1. Supports
544 544  
545 -(((
546 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
547 -)))
415 +//If you are experiencing issues and can’t solve, you can send mail to//
548 548  
549 -(((
550 -With your question as detail as possible. We will reply and help you in the shortest.
551 -)))
417 +[[//support@dragino.com//>>mailto:support@dragino.com]]
552 552  
419 +//With your question as detail as possible. We will reply and help you in the shortest.//
553 553  
554 -==== 9. Order Info ====
555 555  
422 +
423 +
424 +1. Order Info
425 +
556 556  **HP0D-XXX**
557 557  
558 558  **XXX**: Frequency Band
... ... @@ -560,55 +560,31 @@
560 560  * 868: For Bands: EU868,IN865
561 561  * 915: For Bands: US915,AU915,AS923,KR920
562 562  
563 -==== 10. Manufacturer Info ====
433 +1. Manufacturer Info
564 564  
565 -(((
566 566  **Shenzhen Dragino Technology Development co. LTD**
567 -)))
568 568  
569 -(((
570 570  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
571 -)))
572 572  
573 -(((
574 574  LongCheng Street, LongGang District ; Shenzhen 518116,China
575 -)))
576 576  
577 577  
578 -==== 11. FCC Warning ====
442 +1. FCC Warning
579 579  
580 -(((
581 581  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
582 -)))
583 583  
584 -(((
585 585  ~-~- Reorient or relocate the receiving antenna.
586 -)))
587 587  
588 -(((
589 589  ~-~- Increase the separation between the equipment and receiver.
590 -)))
591 591  
592 -(((
593 593  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
594 -)))
595 595  
596 -(((
597 597  ~-~- Consult the dealer or an experienced radio/TV technician for help.
598 -)))
599 599  
600 -(((
601 -
602 -)))
603 603  
604 -(((
605 605  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
606 -)))
607 607  
608 -(((
609 -
610 -)))
611 611  
612 -(((
613 613  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
614 -)))
459 +
460 +
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