Changes for page HP0D -- Full Hotspot for Helium User Manual

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11	11
12	12
13	13
	14	+
14	14	{{toc/}}
15	15
16	16
...	...	@@ -18,30 +18,125 @@
18	18
19	19	===== 1.1 What is HP0D =====
20	20
21		-The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
	22	+(((
	23	+(((
	24	+ The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
	25	+)))
22	22
23		-HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
	27	+(((
	28	+ Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
	29	+)))
24	24
25		-**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
	31	+(((
	32	+ at low data rates.
	33	+)))
	34	+)))
26	26
27		-HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
	36	+(((
	37	+(((
	38	+
	39	+)))
	40	+)))
28	28
	42	+(((
	43	+(((
	44	+ HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
	45	+)))
29	29
	47	+(((
	48	+ ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
	49	+)))
	50	+
	51	+(((
	52	+ packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
	53	+)))
	54	+
	55	+(((
	56	+ HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
	57	+)))
	58	+)))
	59	+
	60	+(((
	61	+(((
	62	+**~ and connects max 2 x LoRaWAN servers at the same time**.
	63	+)))
	64	+)))
	65	+
	66	+(((
	67	+(((
	68	+
	69	+)))
	70	+)))
	71	+
	72	+(((
	73	+(((
	74	+**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
	75	+)))
	76	+
	77	+(((
	78	+ for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
	79	+)))
	80	+)))
	81	+
	82	+(((
	83	+(((
	84	+
	85	+)))
	86	+)))
	87	+
	88	+(((
	89	+(((
	90	+ HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
	91	+)))
	92	+
	93	+(((
	94	+ customize the frequency bands to use in their own LoRaWAN network.
	95	+)))
	96	+)))
	97	+
	98	+
30	30	===== 1.2 Specifications =====
	100	+
	101	+(((
31	31	**~ Hardware System:**
	103	+)))
	104	+
	105	+(((
32	32	Linux Part:
33		-* Raspberry Pi 4
	107	+)))
34	34
	109	+* (((
	110	+Raspberry Pi 4
	111	+)))
	112	+
	113	+(((
35	35	**~ Interface:**
36		-* 10M/100M RJ45 Ports x 1
37		-* LoRaWAN Wireless
38		-* Power Input: 12V 2A, DC
	115	+)))
39	39
	117	+* (((
	118	+10M/100M RJ45 Ports x 1
	119	+)))
	120	+* (((
	121	+LoRaWAN Wireless
	122	+)))
	123	+* (((
	124	+Power Input: 12V 2A, DC
	125	+)))
	126	+
	127	+(((
40	40	**~ Operating Condition:**
41		-* Work Temperature: -20 ~~ 65°C
42		-* Storage Temperature: -20 ~~ 65°C
43		-* Power Input: 12V 2A, DC
	129	+)))
44	44
	131	+* (((
	132	+Work Temperature: -20 ~~ 65°C
	133	+)))
	134	+* (((
	135	+Storage Temperature: -20 ~~ 65°C
	136	+)))
	137	+* (((
	138	+Power Input: 12V 2A, DC
	139	+)))
	140	+
45	45	===== 1.3 Features =====
46	46
47	47	* Open-Source Linux system
...	...	@@ -62,55 +62,46 @@
62	62	===== 1.4 Label info and login name =====
63	63
64	64
65		-[[image:1651803959860-394.png||height="500" width="375"]]
	161	+(% style="text-align:center" %)
	162	+[[image:1651803959860-394.png||height="653" width="490"]]
66	66
	164	+
	165	+
67	67	(((
	167	+**~ Label information:**
	168	+)))
	169	+
68	68	(((
69		-**Label information:**
	171	+
70	70	)))
71		-)))
72	72
73	73	(((
74		-(((
75		-**Device host name:**      (% class="mark" %)dragino-xxxxxx
	175	+**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
76	76	)))
77		-)))
78	78
79	79	(((
80		-(((
81		-**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
	179	+**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
82	82	)))
83		-)))
84	84
85	85	(((
86		-(((
87		-**Miner animal name**: xxx-xxx-xxx
	183	+**~ Miner animal name**: xxx-xxx-xxx
88	88	)))
89		-)))
90	90
91	91	(((
92		-(((
93		-**Miner address**:          112xxxxxx
	187	+**~ Miner address**:          112xxxxxx
94	94	)))
95		-)))
96	96
97	97	(((
98		-(((
99		-**Eth MAC address**: A8: 40: 41: EF: FE: CD
	191	+**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
100	100	)))
101		-)))
102	102
103	103	(((
104		-(((
105		-**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
	195	+**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
106	106	)))
107		-)))
108	108
109	109	(((
110		-(((
111		-**SN**:  device serial number.
	199	+**~ SN**:  device serial number.
112	112	)))
113		-)))
114	114
115	115
116	116	==== 2. Quick Start & Onboarding ====
...	...	@@ -117,9 +117,13 @@
117	117
118	118	(((
119	119	(((
120		-The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
	207	+ The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after
121	121	)))
	209	+
	210	+(((
	211	+ connecting to its Wi-Fi network, or via its WAN Ethernet port.
122	122	)))
	213	+)))
123	123
124	124	(% class="wikigeneratedid" id="H-2" %)
125	125	(((
...	...	@@ -131,54 +131,64 @@
131	131	====== 2.1.1 via HP0D’s Access Point. ======
132	132
133	133	(((
	225	+ At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
	226	+)))
	227	+
134	134	(((
135		-At the first boot of HP0D, it will auto generate a Wi-Fi network
	229	+
	230	+)))
136	136
137		-[[image:1651804327535-321.png||height="325" width="199"]]
	232	+(((
	233	+ called           : **//HPD-dragino-xxxxxx//**
138	138	)))
	235	+
	236	+(((
	237	+ with password:  **//dragino+dragino//**
139	139	)))
140	140
141	141	(((
	241	+
	242	+)))
	243	+
142	142	(((
143	143
144	144	)))
145		-)))
146	146
147	147	(((
148		-(((
149		-(% class="box infomessage" %)
150		-(((
151		- called           : **//HPD-dragino-xxxxxx//**
	249	+ You can use a PC to connect to this Wi-Fi network. The PC will
152	152	)))
153		-)))
154		-)))
155	155
156	156	(((
157		-(((
158		-(% class="box infomessage" %)
159		-(((
160		- with password:  **//dragino+dragino//**
	253	+ get an IP address 10.130.1.xxx and the HP0D has the default
161	161	)))
162		-)))
163		-)))
164	164
165	165	(((
166		-(((
167		-You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
	257	+ IP 10.130.1.1
168	168	)))
169		-)))
170	170
171		-[[image:1651804397792-591.png||height="402" width="763"]]
172	172
173	173
	262	+
	263	+
	264	+
	265	+(% style="text-align:center" %)
	266	+[[image:1651804397792-591.png]]
	267	+
	268	+
	269	+
174	174	====== 2.1.2 Connect via HP0D hostname ======
175	175
176		-(((
177		-Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
	272	+ Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
178	178
179		-Like: __**//http:~/~/dragino-4ba54a//**__
180		-)))
	274	+ PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
181	181
	276	+ Web-UI via HP0D’s hostname.
	277	+
	278	+
	279	+ Like: __**//http:~/~/dragino-4ba54a//**__
	280	+
	281	+
	282	+(% style="text-align:center" %)
182	182	[[image:1651804629009-699.png]]
183	183
184	184
...	...	@@ -185,82 +185,93 @@
185	185	====== 2.1.3 Connect via Ethernet Port ======
186	186
187	187	(((
	289	+ Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
	290	+)))
	291	+
188	188	(((
189		-Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
	293	+ router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
190	190	)))
191		-)))
192	192
193	193	(((
194		-If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
	297	+
195	195	)))
196	196
	300	+ If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
	301	+
	302	+(% style="text-align:center" %)
197	197	[[image:1651804782523-623.png]]
198	198
199	199
	306	+
200	200	===== 2.2 Generate QR Code =====
201	201
202	202	(((
203		-Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
	310	+ Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
204	204	)))
205	205
206	206	(((
207		-Note: After onboarding, this wallet will become owner of this hotspot.
	314	+ Note: After onboarding, this wallet will become owner of this hotspot.
208	208	)))
209	209
210		-[[image:image-20220506140312-1.png||height="435" width="438"]]
	317	+(% style="text-align:center" %)
	318	+[[image:image-20220506140312-1.png]]
211	211
212	212
213	213	===== 2.3 Onboarding Hotspot =====
214	214
215	215	(((
216		-~1. Download the Helium Hotspot APP from the Apple or Google Play store.
	324	+ ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
217	217	)))
218	218
219	219	(((
220		-Note: the APP version need to be greater than 3.11.
	328	+ Note: the APP version need to be greater than 3.11.
	329	+)))
221	221
	331	+(((
222	222
223	223	)))
224	224
225	225	(((
226		-2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
	336	+ 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
227	227	)))
228	228
229		- [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
	339	+(((
	340	+ the ‘DRAGINO Miner HP0D’
	341	+)))
230	230
	343	+ [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
231	231
232		-3. Scan the QR Code you generated in the previous step.
	345	+ 3. Scan the QR Code you generated in the previous step.
233	233
	347	+(% style="text-align:center" %)
234	234	[[image:1651828211026-220.png||height="405" width="191"]]
235	235
	350	+ 4. Onboarding your device
236	236
237		-(((
238		-4. Onboarding your device
239		-)))
	352	+ Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
240	240
241		-(((
242		-Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
243		-)))
	354	+ mobile to onboarding server might have issue.
244	244
245		-[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
	356	+ [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
246	246
247		- [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
	358	+ [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
248	248
249	249
250	250	5. Check onboarding status
251	251
252		-You can check from mobile:
	363	+ You can check from mobile:
253	253
254		- [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
	365	+ [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
255	255
256		-You can also see the hotspot status in below link:
	367	+ You can also see the hotspot status in below link:
257	257
258		-https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
	369	+ https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
259	259
260		-Example:
	371	+ Example:
261	261
262		-Green Synced means hotspot works normal.
	373	+ Green Synced means hotspot works normal.
263	263
	375	+(% style="text-align:center" %)
264	264	[[image:1651828427715-679.png||height="374" width="635"]]
265	265
266	266
...	...	@@ -267,9 +267,18 @@
267	267	===== 2.4 Set the Port Forwarding =====
268	268
269	269	(((
270		-Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
	382	+ Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
271	271	)))
272	272
	385	+(((
	386	+ it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
	387	+)))
	388	+
	389	+(((
	390	+ you may have.
	391	+)))
	392	+
	393	+(% style="text-align:center" %)
273	273	[[image:1651828514449-658.png]]
274	274
275	275	(((
...	...	@@ -277,15 +277,15 @@
277	277	)))
278	278
279	279	(((
280		-Note: Please refer to more detailed Settings
	401	+ Note: Please refer to more detailed Settings
281	281	)))
282	282
283	283	(((
284		-[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
	405	+ [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
285	285	)))
286	286
287	287	(((
288		-[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
	409	+ [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
289	289	)))
290	290
291	291
...	...	@@ -293,254 +293,193 @@
293	293
294	294	===== 3.1 LoRa frequency configuration =====
295	295
	417	+(% style="text-align:center" %)
296	296	[[image:1651828687205-178.png||height="323" width="657"]]
297	297
298	298
	421	+
299	299	===== 3.2 Check the LoRaWAN serveraddress =====
300	300
	424	+
	425	+(% style="text-align:center" %)
301	301	[[image:1651828703680-156.png||height="349" width="672"]]
302	302
303	303
304		-===== 3.3 Check Miner configuration =====
305	305
306		-[[image:image-20220506181408-1.png||height="451" width="513"]]
307	307
308		-(((
309		-**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
310		-)))
311	311
312	312
313		-==== 4. Installation of Antenna ====
314	314
315		-(((
316		-HP0D use Fiber Glass Antenna.
317		-)))
318	318
319		-[[image:1651832158606-882.png]]
	435	+1.
	436	+11. Check Miner configuration
320	320
321		-(((
322		-
323		-)))
	438	+[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
324	324
325		-(((
326		-User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
327		-)))
	440	+**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
328	328
329		-(((
330		-[[image:1651832205608-998.png||height="349" width="198"]]
331		-)))
332	332
333		-==== 5. SSH Access for Linux console ====
334	334
335		-(((
336		-IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
337		-)))
338	338
339		-(((
340		-Port:         22
341		-)))
342	342
343		-(((
344		-User Name:      **root**
345		-)))
	446	+1. Installation of Antenna
346	346
347		-(((
348		-Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
349		-)))
	448	+HP0D use Fiber Glass Antenna.
350	350
351		-(((
352		-After logging in, you will be in the Linux console and can enter commands as shown below.
353		-)))
	450	+[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
354	354
355		-[[image:1651832284160-991.png]]
	452	+User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
356	356
357	357
358		-==== **6. How to change the Wireless function of HP0D** ====
	455	+[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
359	359
360		-The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
361	361
362		-===== **6.1 Access the Linux console.** =====
363	363
364		-Follow the previous step of Step 5.
365	365
366	366
367		-===== 6.2 Install the package of network-manager. =====
	461	+1. SSH Access for Linux console
368	368
369		-Run commands:
	463	+IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
370	370
371		-(% class="box infomessage" %)
372		-(((
373		- apt update
374		- apt install network-manager
375		-)))
	465	+Port:         22
376	376
377		-[[image:image-20220507140730-1.png]]
	467	+User Name:      **root**
378	378
	469	+Password:         **Randomly generated （found on device’s label ）**
379	379
380		-===== 6.3 Reboot the device. =====
381	381
382		-Run command:
	472	+After logging in, you will be in the Linux console and can enter commands as shown below.
383	383
384		-(% class="box infomessage" %)
385		-(((
386		- reboot
387		-)))
	474	+[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
388	388
389		-[[image:image-20220507140814-2.png]]
390	390
391		-===== 6.4 Check the wireless type =====
392	392
393		-Run command:
394	394
395		-(% class="box infomessage" %)
396		-(((
397		- iw dev
398		-)))
	479	+1. Trouble Shootings
	480	+11. How to get a wallet address?
399	399
400		-[[image:image-20220507140941-3.png]]
	482	+//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
401	401
402		-===== 6.5 Connect the WiFi. =====
403	403
404		-Run command:
	485	+1.
	486	+11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
405	405
406		-(% class="box infomessage" %)
407		-(((
408		- nmtui
409		-)))
	488	+//User can login the HP0D, able to access other Web Pages except miner page//
410	410
411		-[[image:image-20220507140953-4.png]]
412	412
	491	+//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
413	413
414		-==== 7. Trouble Shootings ====
415	415
416		-===== 7.1 How to get a wallet address? =====
	494	+1.
	495	+11. Onboarding ~-~- Some parameters in miner page show timeout
417	417
418		-Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
	497	+[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
419	419
	499	+[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
420	420
421		-===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
	501	+//HP0D is establish connection to Helium server and not finished. And you might see above.//
422	422
423		-(((
424		-User can login the HP0D, able to access other Web Pages except miner page.
425		-)))
	503	+//It might relate to the network where might up to 10mins//
426	426
427		-(((
428		-If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
429		-)))
430	430
	506	+1.
	507	+11. Onboarding – Bad Gaterway
431	431
432		-===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
	509	+[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
433	433
434		-[[image:image-20220506182042-2.png||height="250" width="516"]]
	511	+//This is caused by the process leads too long which just need to refresh the page.//
435	435
436		-[[image:1651832455372-647.png||height="224" width="520"]]
437	437
438		-HP0D is establish connection to Helium server and not finished. And you might see above.
	514	+1.
	515	+11. Onboarding ~-~- Why did QR Code generate is aways fail?
439	439
440		-It might relate to the network where might up to 10mins.
	517	+[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
441	441
	519	+This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
442	442
443		-===== 7.4 Onboarding – Bad Gaterway =====
444	444
445		-[[image:1651832583790-633.png]]
	522	+1.
	523	+11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
446	446
447		-This is caused by the process leads too long which just need to refresh the page.
	525	+[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
448	448
	527	+Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
449	449
450		-7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
451	451
452		-[[image:image-20220506182424-3.png]]
	530	+1.
	531	+11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
453	453
454		-(((
455		-This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
456		-)))
	533	+[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
457	457
	535	+If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
458	458
459		-===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
460	460
461		-[[image:1651832742262-209.png||height="297" width="365"]]
	538	+1.
	539	+11. Onboarding – MAC address is being refreshed after scan QR Code
462	462
463		-(((
464		-Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
465		-)))
	541	+//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
466	466
467	467
468		-===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
	544	+//If you don’t see MAC address, make sure your mobile has good internet connection.//
469	469
470		-[[image:1651832811038-780.png||height="462" width="216"]]
	546	+[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
471	471
472		-(((
473		-If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
474		-)))
475	475
476	476
477		-===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
478	478
479		-(((
480		-After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
481		-)))
	551	+1.
	552	+11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
482	482
483		-(((
484		-If you don’t see MAC address, make sure your mobile has good internet connection.
485		-)))
	554	+//This is caused by the server connection delay, which does not affect the normal use.//
486	486
487		-[[image:1651832880009-473.png]]
	556	+[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
488	488
489	489
490		-===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
	559	+*
	560	+*1. Mobile APP crash after scan the QR Code?
	561	+* //Make sure you have input the correct Wallet address to generate QR Code.//
	562	+* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
	563	+* //Make sure your mobile app’s relevant permission are enabled.//
	564	+* //Known: The Android 11 version may cause this kind of issue.//
491	491
492		-This is caused by the server connection delay, which does not affect the normal use.
	566	+1.
	567	+11. Why the frequency/region is not the same what I purchased?
493	493
494		-[[image:1651832959907-357.png]]
	569	+//Each HP0D is inspected and configured prior to shipping.//
495	495
	571	+//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
496	496
497		-===== 7.10 Mobile APP crash after scan the QR Code? =====
498	498
499		-* Make sure you have input the correct Wallet address to generate QR Code.
500		-* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
501		-* Make sure your mobile app’s relevant permission are enabled.
502		-* Known: The Android 11 version may cause this kind of issue.
	574	+1.
	575	+11. Can use the frequency to a region where is not support?
503	503
504		-===== 7.11 Why the frequency/region is not the same what I purchased? =====
	577	+//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
505	505
506		-(((
507		-Each HP0D is inspected and configured prior to shipping.
508		-)))
	579	+[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
509	509
510		-(((
511		-If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
512		-)))
513	513
	582	+1.
	583	+11. Can change the frequency of the HP0D Miner?
514	514
515		-===== 7.12 Can use the frequency to a region where is not support? =====
	585	+//We do not recommend doing this, it may damage your device//
516	516
517		-(((
518		-Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
519		-)))
520	520
521		-(((
522		-[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
523		-)))
524	524
525	525
526		-===== 7.13 Can change the frequency of the HP0D Miner? =====
527	527
528		-We do not recommend doing this, it may damage your device
	591	+1. Supports
529	529
	593	+//If you are experiencing issues and can’t solve, you can send mail to//
530	530
531		-==== 8. Supports ====
	595	+[[//support@dragino.com//>>mailto:support@dragino.com]]
532	532
533		-(((
534		-If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
535		-)))
	597	+//With your question as detail as possible. We will reply and help you in the shortest.//
536	536
537		-(((
538		-With your question as detail as possible. We will reply and help you in the shortest.
539		-)))
540	540
541	541
542		-==== 9. Order Info ====
543	543
	602	+1. Order Info
	603	+
544	544	**HP0D-XXX**
545	545
546	546	**XXX**: Frequency Band
...	...	@@ -548,55 +548,29 @@
548	548	* 868: For Bands: EU868,IN865
549	549	* 915: For Bands: US915,AU915,AS923,KR920
550	550
551		-==== 10. Manufacturer Info ====
	611	+1. Manufacturer Info
552	552
553		-(((
554	554	**Shenzhen Dragino Technology Development co. LTD**
555		-)))
556	556
557		-(((
558	558	Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
559		-)))
560	560
561		-(((
562	562	LongCheng Street, LongGang District ; Shenzhen 518116,China
563		-)))
564	564
565	565
566		-==== 11. FCC Warning ====
	620	+1. FCC Warning
567	567
568		-(((
569	569	This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
570		-)))
571	571
572		-(((
573	573	~-~- Reorient or relocate the receiving antenna.
574		-)))
575	575
576		-(((
577	577	~-~- Increase the separation between the equipment and receiver.
578		-)))
579	579
580		-(((
581	581	~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
582		-)))
583	583
584		-(((
585	585	~-~- Consult the dealer or an experienced radio/TV technician for help.
586		-)))
587	587
588		-(((
589		-
590		-)))
591	591
592		-(((
593	593	Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
594		-)))
595	595
596		-(((
597		-
598		-)))
599	599
600		-(((
601	601	The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
602		-)))

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