Changes for page HP0D -- Full Hotspot for Helium User Manual
Last modified by Xiaoling on 2024/10/21 15:44
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... ... @@ -1,48 +1,64 @@ 1 1 2 2 3 + 3 3 (% style="text-align:center" %) 4 4 [[image:1651802206983-860.png||height="645" width="602"]] 5 5 6 6 7 -((( 8 + 9 + 8 8 **HP0D Full Hotspot for Helium User Manual** 9 -))) 10 10 12 +[[image:1651802187690-980.png]] 11 11 14 +Document Version: 1.1 12 12 13 13 14 -{{toc/}} 17 +|**Version**|**Description**|**Date** 18 +|1.0|Release|2022-Apr-8 19 +|1.1|Add trouble shootings|2022-Apr-24 20 +| | | 21 +| | | 22 +| | | 23 +| | | 15 15 16 16 17 -==== 1. Introduction ==== 18 18 19 -===== 1.1 What is HP0D ===== 20 20 21 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wirelessnetwork toan IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to senddata and reach extremely long ranges at low data rates.28 +~1. Introduction 22 22 23 - HP0Dhas passed Helium Full Hotspot Approval.It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible withLoRaWAN protocol.HP0Dsupports two LoRaWAN servers at the same time, **userscan useHP0Dfor helium mining and connects max 2 x LoRaWAN servers at the same time**.30 + 1.1 What is HP0D 24 24 25 - **DraginoalreadypaidHP0D$40 onboarding costand$10 location costforeach HP0D**. ItisreadytoseforHelium, user onlyneedsto inputHNT walletaddress anduseQR Code toonboardingHP0Dwhenitrives.32 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long ranges at low data rates. 26 26 27 -HP0D has p re-configuredstandardLoRaWANfrequencybandstousefordifferentcountries.Users can also customize thefrequencybands touseintheirown LoRaWANnetwork.34 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**. 28 28 36 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives. 29 29 30 -===== 1.2 Specifications ===== 31 -**~ Hardware System:** 38 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network. 39 + 40 + 41 +1.2 Specifications 42 + 43 +**~ Hardware System:** 44 + 32 32 Linux Part: 46 + 33 33 * Raspberry Pi 4 34 34 35 -**~ Interface:** 49 +**~ Interface:** 50 + 36 36 * 10M/100M RJ45 Ports x 1 37 37 * LoRaWAN Wireless 38 38 * Power Input: 12V 2A, DC 39 39 40 -**~ Operating Condition:** 55 +**~ Operating Condition:** 56 + 41 41 * Work Temperature: -20 ~~ 65°C 42 42 * Storage Temperature: -20 ~~ 65°C 43 43 * Power Input: 12V 2A, DC 44 44 45 - =====1.3 Features=====61 +1.3 Features 46 46 47 47 * Open-Source Linux system 48 48 * RPi4 with 2G /4G or 8G RAM ... ... @@ -59,488 +59,354 @@ 59 59 * Include prepaid $40 onboarding cost and $10 location cost. 60 60 * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]]. 61 61 62 - =====1.4 Label info and login name=====78 +1.4 Label info and login name 63 63 64 64 65 -[[image:1651803959860-394.png||height="500" width="375"]] 81 +(% style="text-align:center" %) 82 +[[image:1651803959860-394.png||height="653" width="490"]] 66 66 67 -((( 68 -((( 69 -**Label information:** 70 -))) 71 -))) 72 72 73 -((( 74 -((( 75 -**Device host name:** (% class="mark" %)dragino-xxxxxx 76 -))) 77 -))) 78 78 79 -((( 80 -((( 81 -**Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 82 -))) 83 -))) 86 +**~ Label information:** 84 84 85 -((( 86 -((( 87 -**Miner animal name**: xxx-xxx-xxx 88 -))) 89 -))) 90 90 91 -((( 92 -((( 93 -**Miner address**: 112xxxxxx 94 -))) 95 -))) 89 +**~ Device host name//~://**// dragino-xxxxxx// 96 96 97 -((( 98 -((( 99 -**Eth MAC address**: A8: 40: 41: EF: FE: CD 100 -))) 101 -))) 91 +**~ Band**//: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864// 102 102 103 -((( 104 -((( 105 -**Login**: root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%)) 106 -))) 107 -))) 93 +**// Miner animal name//**//: xxx-xxx-xxx// 108 108 109 -((( 110 -((( 111 -**SN**: device serial number. 112 -))) 113 -))) 95 +**// Miner address//**//: 112xxxxxx// 114 114 97 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD// 115 115 116 - ====2.QuickStart&Onboarding====99 +**~ Login**//: root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)// 117 117 118 -((( 119 -((( 120 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port. 121 -))) 122 -))) 101 +**~ SN**//: device serial number.// 123 123 124 -(% class="wikigeneratedid" id="H-2" %) 125 -((( 126 - 127 -))) 128 128 129 - =====2.1ConnectHP0DWebUI =====104 +2. Quick Start & Onboarding 130 130 131 - ======2.1.1viaHP0D’s Access Point.======106 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port. 132 132 133 -((( 134 -((( 135 -At the first boot of HP0D, it will auto generate a Wi-Fi network 108 + 2.1 Connect HP0D Web UI 136 136 137 -[[image:1651804327535-321.png||height="325" width="199"]] 138 -))) 139 -))) 110 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]] 140 140 141 -((( 142 -((( 143 - 144 -))) 145 -))) 112 + At the first boot of HP0D, it will auto generate a Wi-Fi network 146 146 147 -((( 148 -((( 149 -(% class="box infomessage" %) 150 -((( 151 - called : **//HPD-dragino-xxxxxx//** 152 -))) 153 -))) 154 -))) 155 155 156 -((( 157 -((( 158 -(% class="box infomessage" %) 159 -((( 160 - with password: **//dragino+dragino//** 161 -))) 162 -))) 163 -))) 115 + called : **//HPD-dragino-xxxxxx//** 164 164 165 -((( 166 -((( 167 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default IP 10.130.1.1 168 -))) 169 -))) 117 + with password: **//dragino+dragino//** 170 170 171 -[[image:1651804397792-591.png||height="402" width="763"]] 172 172 173 173 174 - ======2.1.2ConnectviaHP0Dhostname======121 + You can use a PC to connect to this Wi-Fi network. The PC will 175 175 176 -((( 177 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname. 123 + get an IP address 10.130.1.xxx and the HP0D has the default 178 178 179 -Like: __**//http:~/~/dragino-4ba54a//**__ 180 -))) 125 + IP 10.130.1.1 181 181 127 + 128 +(% style="text-align:center" %) 129 +[[image:1651804397792-591.png]] 130 + 131 + 132 + 133 + 134 +2.1.2 Connect via HP0D hostname 135 + 136 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your 137 + 138 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D 139 + 140 + Web-UI via HP0D’s hostname. 141 + 142 + 143 + Like: __**//http:~/~/dragino-4ba54a//**__ 144 + 145 + 146 +(% style="text-align:center" %) 182 182 [[image:1651804629009-699.png]] 183 183 184 184 185 - ======2.1.3 Connect via Ethernet Port======150 +2.1.3 Connect via Ethernet Port 186 186 187 -((( 188 -((( 189 189 Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D. 190 -))) 191 -))) 192 192 193 -((( 194 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D. 195 -))) 196 196 155 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D. 156 + 157 +(% style="text-align:center" %) 197 197 [[image:1651804782523-623.png]] 198 198 199 199 200 -===== 2.2 Generate QR Code ===== 201 201 202 -((( 162 +1. 163 +11. Generate QR Code 164 + 203 203 Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate. 204 -))) 205 205 206 -((( 207 207 Note: After onboarding, this wallet will become owner of this hotspot. 208 -))) 209 209 210 -[[image:i mage-20220506140312-1.png||height="435" width="438"]]169 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]] 211 211 212 212 213 -===== 2.3 Onboarding Hotspot ===== 214 214 215 -((( 216 -~1. Download the Helium Hotspot APP from the Apple or Google Play store. 217 -))) 218 218 219 -((( 174 +1. 175 +11. Onboarding Hotspot 176 +1. Download the Helium Hotspot APP from the Apple or Google Play store. 177 + 220 220 Note: the APP version need to be greater than 3.11. 221 221 222 - 223 -))) 224 224 225 -((( 226 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’ 227 -))) 181 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]] 182 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’ 228 228 229 - [[image:1651817186037-899.png||height="429"width="206"]][[image:1651817194458-938.png||height="434"width="203"]]184 +1. Scan the QR Code you generated in the previous step. 230 230 186 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]] 231 231 232 -3. Scan the QR Code you generated in the previous step. 233 233 234 - [[image:1651828211026-220.png||height="405"width="191"]]189 +1. Onboarding your device 235 235 191 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue. 236 236 237 -((( 238 -4. Onboarding your device 239 -))) 193 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]] 240 240 241 -((( 242 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue. 243 -))) 244 244 245 -[[image:i mage-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]] 246 246 247 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %) 248 248 249 249 250 -5. Check onboarding status 251 251 201 +1. Check onboarding status 202 + 252 252 You can check from mobile: 253 253 254 - 1651828391664-884.png||height="413" width="197"]]1651828401011-970.png||height="412" width="193"]](% style="display:none" %)205 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]] 255 255 256 256 You can also see the hotspot status in below link: 257 257 258 -https:~/~/explorer.helium.com/hotspots/**//< (% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**209 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//** 259 259 260 260 Example: 261 261 262 262 Green Synced means hotspot works normal. 263 263 264 -[[image: 1651828427715-679.png||height="374" width="635"]]215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]] 265 265 266 266 267 -===== 2.4 Set the Port Forwarding ===== 268 268 269 -((( 270 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have. 271 -))) 272 272 273 -[[image:1651828514449-658.png]] 274 274 275 -((( 276 - 277 -))) 221 +1. 222 +11. Set the Port Forwarding 278 278 279 -((( 224 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have. 225 + 226 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]] 227 + 228 + 280 280 Note: Please refer to more detailed Settings 281 -))) 282 282 283 -((( 284 284 [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]] 285 -))) 286 286 287 -((( 288 288 [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]] 289 -))) 290 290 291 291 292 -==== 3. Check the configuration of HP0D ==== 293 293 294 -===== 3.1 LoRa frequency configuration ===== 295 295 296 -[[image:1651828687205-178.png||height="323" width="657"]] 297 297 239 +1. Check the configuration of HP0D 240 +11. LoRa frequency configuration 298 298 299 - ===== 3.2ChecktheLoRaWAN serveraddress =====242 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]] 300 300 301 -[[image:1651828703680-156.png||height="349" width="672"]] 244 +1. 245 +11. Check the LoRaWAN serveraddress. 302 302 247 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]] 303 303 304 -===== 3.3 Check Miner configuration ===== 305 305 306 -[[image:image-20220506181408-1.png||height="451" width="513"]] 307 307 308 -((( 309 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.** 310 -))) 311 311 312 312 313 -==== 4. Installation of Antenna ==== 314 314 315 -((( 316 -HP0D use Fiber Glass Antenna. 317 -))) 318 318 319 -[[image:1651832158606-882.png]] 320 320 321 -((( 322 - 323 -))) 324 324 325 -((( 326 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below: 327 -))) 257 +1. 258 +11. Check Miner configuration 328 328 329 -((( 330 -[[image:1651832205608-998.png||height="349" width="198"]] 331 -))) 260 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]] 332 332 333 - ====5.SSHAccessforLinuxconsole====262 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,** 334 334 335 -((( 336 -IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 337 -))) 338 338 339 -((( 340 -Port: 22 341 -))) 342 342 343 -((( 344 -User Name: **root** 345 -))) 346 346 347 -((( 348 -Password: **Randomly generated ((% class="mark" %)found on device’s label(%%) )** 349 -))) 350 350 351 -((( 352 -After logging in, you will be in the Linux console and can enter commands as shown below. 353 -))) 268 +1. Installation of Antenna 354 354 355 - [[image:1651832284160-991.png]]270 +HP0D use Fiber Glass Antenna. 356 356 272 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]] 357 357 358 - ====**6.Howto change theWirelessfunctionofHP0D**====274 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below: 359 359 360 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL. 361 361 362 - ===== **6.1 AccessheLinux console.** =====277 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]] 363 363 364 -Follow the previous step of Step 5. 365 365 366 366 367 -===== 6.2 Install the package of network-manager. ===== 368 368 369 -Run commands: 370 370 371 -(% class="box infomessage" %) 372 -((( 373 - apt update 374 - apt install network-manager 375 -))) 283 +1. SSH Access for Linux console 376 376 377 - [[image:image-20220507140730-1.png]]285 +IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 378 378 287 +Port: 22 379 379 380 - =====6.3 Rebootthe device. =====289 +User Name: **root** 381 381 382 -R uncommand:291 +Password: **Randomly generated (found on device’s label )** 383 383 384 -(% class="box infomessage" %) 385 -((( 386 - reboot 387 -))) 388 388 389 - [[image:image-20220507140814-2.png]]294 +After logging in, you will be in the Linux console and can enter commands as shown below. 390 390 391 - ===== 6.4 Check the wirelessype=====296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]] 392 392 393 -Run command: 394 394 395 -(% class="box infomessage" %) 396 -((( 397 - iw dev 398 -))) 399 399 400 -[[image:image-20220507140941-3.png]] 401 401 402 -===== 6.5 Connect the WiFi. ===== 301 +1. Trouble Shootings 302 +11. How to get a wallet address? 403 403 404 - Runcommand:304 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.// 405 405 406 -(% class="box infomessage" %) 407 -((( 408 - nmtui 409 -))) 410 410 411 -[[image:image-20220507140953-4.png]] 307 +1. 308 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner 412 412 310 +//User can login the HP0D, able to access other Web Pages except miner page// 413 413 414 -==== 7. Trouble Shootings ==== 415 415 416 - =====7.1Howtoget awalletaddress?=====313 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.// 417 417 418 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet. 419 419 316 +1. 317 +11. Onboarding ~-~- Some parameters in miner page show timeout 420 420 421 - ===== 7.2 Onboarding ~-~- Unableoaccess Web-UI ~-~-> Miner =====319 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]] 422 422 423 -((( 424 -User can login the HP0D, able to access other Web Pages except miner page. 425 -))) 321 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]] 426 426 427 -((( 428 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server. 429 -))) 323 +//HP0D is establish connection to Helium server and not finished. And you might see above.// 430 430 325 +//It might relate to the network where might up to 10mins// 431 431 432 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout ===== 433 433 434 -[[image:image-20220506182042-2.png||height="250" width="516"]] 328 +1. 329 +11. Onboarding – Bad Gaterway 435 435 436 -[[image: 1651832455372-647.png||height="224" width="520"]]331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]] 437 437 438 - HP0DisestablishconnectiontoHeliumserverandnotfinished.Andyoumightseeabove.333 +//This is caused by the process leads too long which just need to refresh the page.// 439 439 440 -It might relate to the network where might up to 10mins. 441 441 336 +1. 337 +11. Onboarding ~-~- Why did QR Code generate is aways fail? 442 442 443 - ===== 7.4 Onboarding– Bad Gaterway =====339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]] 444 444 445 - [[image:1651832583790-633.png]]341 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail 446 446 447 -This is caused by the process leads too long which just need to refresh the page. 448 448 344 +1. 345 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual? 449 449 450 - 7.5 Onboarding~-~- Why did QRCodegenerate isawaysfail?347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]] 451 451 452 - [[image:image-20220506182424-3.png]]349 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code. 453 453 454 -((( 455 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail. 456 -))) 457 457 352 +1. 353 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code 458 458 459 - ===== 7.6 Onboarding~-~- Whyis theQRCodenot quite thesameasthemanual? =====355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]] 460 460 461 - [[image:1651832742262-209.png||height="297"width="365"]]357 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve. 462 462 463 -((( 464 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code. 465 -))) 466 466 360 +1. 361 +11. Onboarding – MAC address is being refreshed after scan QR Code 467 467 468 - =====7.7Onboarding–MACaddressis‘Unknown’afterscanQRCode=====363 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.// 469 469 470 -[[image:1651832811038-780.png||height="462" width="216"]] 471 471 472 -((( 473 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve. 474 -))) 366 +//If you don’t see MAC address, make sure your mobile has good internet connection.// 475 475 368 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]] 476 476 477 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ===== 478 478 479 -((( 480 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot. 481 -))) 482 482 483 -((( 484 -If you don’t see MAC address, make sure your mobile has good internet connection. 485 -))) 486 486 487 -[[image:1651832880009-473.png]] 373 +1. 374 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ 488 488 376 +//This is caused by the server connection delay, which does not affect the normal use.// 489 489 490 - ===== 7.9 HP0D Web ~-~-> Miner ~-~-> Versionshows ‘short’ =====378 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]] 491 491 492 -This is caused by the server connection delay, which does not affect the normal use. 493 493 494 -[[image:1651832959907-357.png]] 381 +* 382 +*1. Mobile APP crash after scan the QR Code? 383 +* //Make sure you have input the correct Wallet address to generate QR Code.// 384 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.// 385 +* //Make sure your mobile app’s relevant permission are enabled.// 386 +* //Known: The Android 11 version may cause this kind of issue.// 495 495 388 +1. 389 +11. Why the frequency/region is not the same what I purchased? 496 496 497 - =====7.10Mobile APP crashafterscantheQRCode?=====391 +//Each HP0D is inspected and configured prior to shipping.// 498 498 499 -* Make sure you have input the correct Wallet address to generate QR Code. 500 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code. 501 -* Make sure your mobile app’s relevant permission are enabled. 502 -* Known: The Android 11 version may cause this kind of issue. 393 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.// 503 503 504 -===== 7.11 Why the frequency/region is not the same what I purchased? ===== 505 505 506 -((( 507 -Each HP0D is inspected and configured prior to shipping. 508 -))) 396 +1. 397 +11. Can use the frequency to a region where is not support? 509 509 510 -((( 511 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you. 512 -))) 399 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link// 513 513 401 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 514 514 515 -===== 7.12 Can use the frequency to a region where is not support? ===== 516 516 517 -((( 518 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link: 519 -))) 404 +1. 405 +11. Can change the frequency of the HP0D Miner? 520 520 521 -((( 522 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 523 -))) 407 +//We do not recommend doing this, it may damage your device// 524 524 525 525 526 -===== 7.13 Can change the frequency of the HP0D Miner? ===== 527 527 528 -We do not recommend doing this, it may damage your device 529 529 530 530 531 - ==== 8. Supports====413 +1. Supports 532 532 533 -((( 534 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]]. 535 -))) 415 +//If you are experiencing issues and can’t solve, you can send mail to// 536 536 537 -((( 538 -With your question as detail as possible. We will reply and help you in the shortest. 539 -))) 417 +[[//support@dragino.com//>>mailto:support@dragino.com]] 540 540 419 +//With your question as detail as possible. We will reply and help you in the shortest.// 541 541 542 -==== 9. Order Info ==== 543 543 422 + 423 + 424 +1. Order Info 425 + 544 544 **HP0D-XXX** 545 545 546 546 **XXX**: Frequency Band ... ... @@ -548,55 +548,31 @@ 548 548 * 868: For Bands: EU868,IN865 549 549 * 915: For Bands: US915,AU915,AS923,KR920 550 550 551 - ====10. Manufacturer Info====433 +1. Manufacturer Info 552 552 553 -((( 554 554 **Shenzhen Dragino Technology Development co. LTD** 555 -))) 556 556 557 -((( 558 558 Room 202, Block B, BCT Incubation Bases (BaoChengTai), No.8 CaiYunRoad 559 -))) 560 560 561 -((( 562 562 LongCheng Street, LongGang District ; Shenzhen 518116,China 563 -))) 564 564 565 565 566 - ====11. FCC Warning====442 +1. FCC Warning 567 567 568 -((( 569 569 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 570 -))) 571 571 572 -((( 573 573 ~-~- Reorient or relocate the receiving antenna. 574 -))) 575 575 576 -((( 577 577 ~-~- Increase the separation between the equipment and receiver. 578 -))) 579 579 580 -((( 581 581 ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 582 -))) 583 583 584 -((( 585 585 ~-~- Consult the dealer or an experienced radio/TV technician for help. 586 -))) 587 587 588 -((( 589 - 590 -))) 591 591 592 -((( 593 593 Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. 594 -))) 595 595 596 -((( 597 - 598 -))) 599 599 600 -((( 601 601 The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. 602 -))) 459 + 460 +
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