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1 1  
2 2  
3 +
3 3  (% style="text-align:center" %)
4 4  [[image:1651802206983-860.png||height="645" width="602"]]
5 5  
6 6  
7 -(((
8 +
9 +
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
12 +[[image:1651802187690-980.png]]
11 11  
14 +Document Version: 1.1
12 12  
13 13  
14 -{{toc/}}
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
15 15  
16 16  
17 -==== 1. Introduction ====
18 18  
19 -===== 1.1 What is HP0D =====
20 20  
21 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
28 +~1. Introduction
22 22  
23 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
30 + 1.1 What is HP0D
24 24  
25 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
32 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 26  
27 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
34 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
28 28  
36 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
29 29  
30 -===== 1.2 Specifications =====
31 -**~ Hardware System:**
38 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
39 +
40 +
41 +1.2 Specifications
42 +
43 +**~ Hardware System:**
44 +
32 32   Linux Part:
46 +
33 33  * Raspberry Pi 4
34 34  
35 -**~ Interface:**
49 +**~ Interface:**
50 +
36 36  * 10M/100M RJ45 Ports x 1
37 37  * LoRaWAN Wireless
38 38  * Power Input: 12V 2A, DC
39 39  
40 -**~ Operating Condition:**
55 +**~ Operating Condition:**
56 +
41 41  * Work Temperature: -20 ~~ 65°C
42 42  * Storage Temperature: -20 ~~ 65°C
43 43  * Power Input: 12V 2A, DC
44 44  
45 -===== 1.3 Features =====
61 +1.3 Features
46 46  
47 47  * Open-Source Linux system
48 48  * RPi4 with 2G /4G or 8G RAM
... ... @@ -59,488 +59,354 @@
59 59  * Include prepaid $40 onboarding cost and $10 location cost.
60 60  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
61 61  
62 -===== 1.4 Label info and login name =====
78 +1.4 Label info and login name
63 63  
64 64  
65 -[[image:1651803959860-394.png||height="500" width="375"]]
81 +(% style="text-align:center" %)
82 +[[image:1651803959860-394.png||height="653" width="490"]]
66 66  
67 -(((
68 -(((
69 -**Label information:**
70 -)))
71 -)))
72 72  
73 -(((
74 -(((
75 -**Device host name:**      (% class="mark" %)dragino-xxxxxx
76 -)))
77 -)))
78 78  
79 -(((
80 -(((
81 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
82 -)))
83 -)))
86 +**~ Label information:**
84 84  
85 -(((
86 -(((
87 -**Miner animal name**: xxx-xxx-xxx
88 -)))
89 -)))
90 90  
91 -(((
92 -(((
93 -**Miner address**:          112xxxxxx
94 -)))
95 -)))
89 +**~ Device host name//~://**//      dragino-xxxxxx//
96 96  
97 -(((
98 -(((
99 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
100 -)))
101 -)))
91 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
102 102  
103 -(((
104 -(((
105 -**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
106 -)))
107 -)))
93 +**// Miner animal name//**//: xxx-xxx-xxx//
108 108  
109 -(((
110 -(((
111 -**SN**:  device serial number.
112 -)))
113 -)))
95 +**// Miner address//**//:          112xxxxxx//
114 114  
97 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
115 115  
116 -==== 2. Quick Start & Onboarding ====
99 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
117 117  
118 -(((
119 -(((
120 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
121 -)))
122 -)))
101 +**~ SN**//:  device serial number.//
123 123  
124 -(% class="wikigeneratedid" id="H-2" %)
125 -(((
126 -
127 -)))
128 128  
129 -===== 2.1  Connect HP0D Web UI =====
104 +2. Quick Start & Onboarding
130 130  
131 -====== 2.1.1 via HP0D’s Access Point. ======
106 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
132 132  
133 -(((
134 -(((
135 -At the first boot of HP0D, it will auto generate a Wi-Fi network
108 + 2.1  Connect HP0D Web UI
136 136  
137 -[[image:1651804327535-321.png||height="325" width="199"]]
138 -)))
139 -)))
110 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
140 140  
141 -(((
142 -(((
143 -
144 -)))
145 -)))
112 + At the first boot of HP0D, it will auto generate a Wi-Fi network
146 146  
147 -(((
148 -(((
149 -(% class="box infomessage" %)
150 -(((
151 - called           : **//HPD-dragino-xxxxxx//**
152 -)))
153 -)))
154 -)))
155 155  
156 -(((
157 -(((
158 -(% class="box infomessage" %)
159 -(((
160 - with password:  **//dragino+dragino//**
161 -)))
162 -)))
163 -)))
115 + called           : **//HPD-dragino-xxxxxx//**
164 164  
165 -(((
166 -(((
167 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
168 -)))
169 -)))
117 + with password:  **//dragino+dragino//**
170 170  
171 -[[image:1651804397792-591.png||height="402" width="763"]]
172 172  
173 173  
174 -====== 2.1.2 Connect via HP0D hostname ======
121 + You can use a PC to connect to this Wi-Fi network. The PC will
175 175  
176 -(((
177 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
123 + get an IP address 10.130.1.xxx and the HP0D has the default
178 178  
179 -Like: __**//http:~/~/dragino-4ba54a//**__
180 -)))
125 + IP 10.130.1.1
181 181  
127 +
128 +(% style="text-align:center" %)
129 +[[image:1651804397792-591.png]]
130 +
131 +
132 +
133 +
134 +2.1.2 Connect via HP0D hostname
135 +
136 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
137 +
138 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
139 +
140 + Web-UI via HP0D’s hostname.
141 +
142 +
143 + Like: __**//http:~/~/dragino-4ba54a//**__
144 +
145 +
146 +(% style="text-align:center" %)
182 182  [[image:1651804629009-699.png]]
183 183  
184 184  
185 -====== 2.1.3 Connect via Ethernet Port ======
150 +2.1.3 Connect via Ethernet Port
186 186  
187 -(((
188 -(((
189 189  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
190 -)))
191 -)))
192 192  
193 -(((
194 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
195 -)))
196 196  
155 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
156 +
157 +(% style="text-align:center" %)
197 197  [[image:1651804782523-623.png]]
198 198  
199 199  
200 -===== 2.2 Generate QR Code =====
201 201  
202 -(((
162 +1.
163 +11. Generate QR Code
164 +
203 203  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
204 -)))
205 205  
206 -(((
207 207  Note: After onboarding, this wallet will become owner of this hotspot.
208 -)))
209 209  
210 -[[image:image-20220506140312-1.png||height="435" width="438"]]
169 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
211 211  
212 212  
213 -===== 2.3 Onboarding Hotspot =====
214 214  
215 -(((
216 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
217 -)))
218 218  
219 -(((
174 +1.
175 +11. Onboarding Hotspot
176 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
177 +
220 220  Note: the APP version need to be greater than 3.11.
221 221  
222 -
223 -)))
224 224  
225 -(((
226 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
227 -)))
181 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
228 228  
229 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
184 +1. Scan the QR Code you generated in the previous step.
230 230  
186 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
231 231  
232 -3. Scan the QR Code you generated in the previous step.
233 233  
234 -[[image:1651828211026-220.png||height="405" width="191"]]
189 +1. Onboarding your device
235 235  
191 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
236 236  
237 -(((
238 -4. Onboarding your device
239 -)))
193 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
240 240  
241 -(((
242 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  
243 -)))
244 244  
245 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
246 246  
247 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
248 248  
249 249  
250 -5. Check onboarding status
251 251  
201 +1. Check onboarding status
202 +
252 252  You can check from mobile:
253 253  
254 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
205 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
255 255  
256 256  You can also see the hotspot status in below link:
257 257  
258 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
209 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
259 259  
260 260  Example:
261 261  
262 262  Green Synced means hotspot works normal.
263 263  
264 -[[image:1651828427715-679.png||height="374" width="635"]]
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
265 265  
266 266  
267 -===== 2.4 Set the Port Forwarding =====
268 268  
269 -(((
270 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
271 -)))
272 272  
273 -[[image:1651828514449-658.png]]
274 274  
275 -(((
276 -
277 -)))
221 +1.
222 +11. Set the Port Forwarding
278 278  
279 -(((
224 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
225 +
226 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
227 +
228 +
280 280  Note: Please refer to more detailed Settings
281 -)))
282 282  
283 -(((
284 284  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
285 -)))
286 286  
287 -(((
288 288  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
289 -)))
290 290  
291 291  
292 -==== 3. Check the configuration of HP0D ====
293 293  
294 -===== 3.1 LoRa frequency configuration =====
295 295  
296 -[[image:1651828687205-178.png||height="323" width="657"]]
297 297  
239 +1. Check the configuration of HP0D
240 +11. LoRa frequency configuration
298 298  
299 -===== 3.2 Check the LoRaWAN serveraddress =====
242 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
300 300  
301 -[[image:1651828703680-156.png||height="349" width="672"]]
244 +1.
245 +11. Check the LoRaWAN serveraddress.
302 302  
247 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
303 303  
304 -===== 3.3 Check Miner configuration =====
305 305  
306 -[[image:image-20220506181408-1.png||height="451" width="513"]]
307 307  
308 -(((
309 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
310 -)))
311 311  
312 312  
313 -==== 4. Installation of Antenna ====
314 314  
315 -(((
316 -HP0D use Fiber Glass Antenna.
317 -)))
318 318  
319 -[[image:1651832158606-882.png]]
320 320  
321 -(((
322 -
323 -)))
324 324  
325 -(((
326 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
327 -)))
257 +1.
258 +11. Check Miner configuration
328 328  
329 -(((
330 -[[image:1651832205608-998.png||height="349" width="198"]]
331 -)))
260 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
332 332  
333 -==== 5. SSH Access for Linux console ====
262 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
334 334  
335 -(((
336 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
337 -)))
338 338  
339 -(((
340 -Port:         22
341 -)))
342 342  
343 -(((
344 -User Name:      **root**
345 -)))
346 346  
347 -(((
348 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
349 -)))
350 350  
351 -(((
352 -After logging in, you will be in the Linux console and can enter commands as shown below.
353 -)))
268 +1. Installation of Antenna
354 354  
355 -[[image:1651832284160-991.png]]
270 +HP0D use Fiber Glass Antenna.
356 356  
272 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
357 357  
358 -==== **6. How to change the Wireless function of HP0D** ====
274 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
359 359  
360 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
361 361  
362 -===== **6.1 Access the Linux console.** =====
277 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
363 363  
364 -Follow the previous step of Step 5.
365 365  
366 366  
367 -===== 6.2 Install the package of network-manager. =====
368 368  
369 -Run commands:
370 370  
371 -(% class="box infomessage" %)
372 -(((
373 - apt update
374 - apt install network-manager
375 -)))
283 +1. SSH Access for Linux console
376 376  
377 -[[image:image-20220507140730-1.png]]
285 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
378 378  
287 +Port:         22
379 379  
380 -===== 6.3 Reboot the device. =====
289 +User Name:      **root**
381 381  
382 -Run command:
291 +Password:         **Randomly generated （found on device’s label ）**
383 383  
384 -(% class="box infomessage" %)
385 -(((
386 - reboot
387 -)))
388 388  
389 -[[image:image-20220507140814-2.png]]
294 +After logging in, you will be in the Linux console and can enter commands as shown below.
390 390  
391 -===== 6.4 Check the wireless type =====
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
392 392  
393 -Run command:
394 394  
395 -(% class="box infomessage" %)
396 -(((
397 - iw dev
398 -)))
399 399  
400 -[[image:image-20220507140941-3.png]]
401 401  
402 -===== 6.5 Connect the WiFi. =====
301 +1. Trouble Shootings
302 +11. How to get a wallet address?
403 403  
404 -Run command:
304 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
405 405  
406 -(% class="box infomessage" %)
407 -(((
408 - nmtui
409 -)))
410 410  
411 -[[image:image-20220507140953-4.png]]
307 +1.
308 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
412 412  
310 +//User can login the HP0D, able to access other Web Pages except miner page//
413 413  
414 -==== 7. Trouble Shootings ====
415 415  
416 -===== 7.1 How to get a wallet address? =====
313 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
417 417  
418 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
419 419  
316 +1.
317 +11. Onboarding ~-~- Some parameters in miner page show timeout
420 420  
421 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
319 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
422 422  
423 -(((
424 -User can login the HP0D, able to access other Web Pages except miner page.
425 -)))
321 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
426 426  
427 -(((
428 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
429 -)))
323 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
430 430  
325 +//It might relate to the network where might up to 10mins//
431 431  
432 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
433 433  
434 -[[image:image-20220506182042-2.png||height="250" width="516"]]
328 +1.
329 +11. Onboarding – Bad Gaterway
435 435  
436 -[[image:1651832455372-647.png||height="224" width="520"]]
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
437 437  
438 -HP0D is establish connection to Helium server and not finished. And you might see above.
333 +//This is caused by the process leads too long which just need to refresh the page.//
439 439  
440 -It might relate to the network where might up to 10mins.
441 441  
336 +1.
337 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
442 442  
443 -===== 7.4 Onboarding – Bad Gaterway =====
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
444 444  
445 -[[image:1651832583790-633.png]]
341 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
446 446  
447 -This is caused by the process leads too long which just need to refresh the page.
448 448  
344 +1.
345 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
449 449  
450 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
451 451  
452 -[[image:image-20220506182424-3.png]]
349 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
453 453  
454 -(((
455 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
456 -)))
457 457  
352 +1.
353 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
458 458  
459 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
460 460  
461 -[[image:1651832742262-209.png||height="297" width="365"]]
357 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
462 462  
463 -(((
464 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
465 -)))
466 466  
360 +1.
361 +11. Onboarding – MAC address is being refreshed after scan QR Code
467 467  
468 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
363 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
469 469  
470 -[[image:1651832811038-780.png||height="462" width="216"]]
471 471  
472 -(((
473 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
474 -)))
366 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
475 475  
368 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
476 476  
477 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
478 478  
479 -(((
480 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
481 -)))
482 482  
483 -(((
484 -If you don’t see MAC address, make sure your mobile has good internet connection.
485 -)))
486 486  
487 -[[image:1651832880009-473.png]]
373 +1.
374 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
488 488  
376 +//This is caused by the server connection delay, which does not affect the normal use.//
489 489  
490 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
378 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
491 491  
492 -This is caused by the server connection delay, which does not affect the normal use.
493 493  
494 -[[image:1651832959907-357.png]]
381 +*
382 +*1. Mobile APP crash after scan the QR Code?
383 +* //Make sure you have input the correct Wallet address to generate QR Code.//
384 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 +* //Make sure your mobile app’s relevant permission are enabled.//
386 +* //Known: The Android 11 version may cause this kind of issue.//
495 495  
388 +1.
389 +11. Why the frequency/region is not the same what I purchased?
496 496  
497 -===== 7.10 Mobile APP crash after scan the QR Code? =====
391 +//Each HP0D is inspected and configured prior to shipping.//
498 498  
499 -* Make sure you have input the correct Wallet address to generate QR Code.
500 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
501 -* Make sure your mobile app’s relevant permission are enabled.
502 -* Known: The Android 11 version may cause this kind of issue.
393 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
503 503  
504 -===== 7.11 Why the frequency/region is not the same what I purchased? =====
505 505  
506 -(((
507 -Each HP0D is inspected and configured prior to shipping.
508 -)))
396 +1.
397 +11. Can use the frequency to a region where is not support?
509 509  
510 -(((
511 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
512 -)))
399 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
513 513  
401 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
514 514  
515 -===== 7.12 Can use the frequency to a region where is not support? =====
516 516  
517 -(((
518 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
519 -)))
404 +1.
405 +11. Can change the frequency of the HP0D Miner?
520 520  
521 -(((
522 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
523 -)))
407 +//We do not recommend doing this, it may damage your device//
524 524  
525 525  
526 -===== 7.13 Can change the frequency of the HP0D Miner? =====
527 527  
528 -We do not recommend doing this, it may damage your device
529 529  
530 530  
531 -==== 8. Supports ====
413 +1. Supports
532 532  
533 -(((
534 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
535 -)))
415 +//If you are experiencing issues and can’t solve, you can send mail to//
536 536  
537 -(((
538 -With your question as detail as possible. We will reply and help you in the shortest.
539 -)))
417 +[[//support@dragino.com//>>mailto:support@dragino.com]]
540 540  
419 +//With your question as detail as possible. We will reply and help you in the shortest.//
541 541  
542 -==== 9. Order Info ====
543 543  
422 +
423 +
424 +1. Order Info
425 +
544 544  **HP0D-XXX**
545 545  
546 546  **XXX**: Frequency Band
... ... @@ -548,55 +548,31 @@
548 548  * 868: For Bands: EU868,IN865
549 549  * 915: For Bands: US915,AU915,AS923,KR920
550 550  
551 -==== 10. Manufacturer Info ====
433 +1. Manufacturer Info
552 552  
553 -(((
554 554  **Shenzhen Dragino Technology Development co. LTD**
555 -)))
556 556  
557 -(((
558 558  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
559 -)))
560 560  
561 -(((
562 562  LongCheng Street, LongGang District ; Shenzhen 518116,China
563 -)))
564 564  
565 565  
566 -==== 11. FCC Warning ====
442 +1. FCC Warning
567 567  
568 -(((
569 569  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
570 -)))
571 571  
572 -(((
573 573  ~-~- Reorient or relocate the receiving antenna.
574 -)))
575 575  
576 -(((
577 577  ~-~- Increase the separation between the equipment and receiver.
578 -)))
579 579  
580 -(((
581 581  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
582 -)))
583 583  
584 -(((
585 585  ~-~- Consult the dealer or an experienced radio/TV technician for help.
586 -)))
587 587  
588 -(((
589 -
590 -)))
591 591  
592 -(((
593 593  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
594 -)))
595 595  
596 -(((
597 -
598 -)))
599 599  
600 -(((
601 601  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
602 -)))
459 +
460 +
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