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edited by Xiaoling
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edited by Xiaoling
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2 2  
3 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png]]
4 +
3 3  (% style="text-align:center" %)
4 -[[image:1651802206983-860.png||height="645" width="602"]]
6 +[[image:1651802206983-860.png]]
5 5  
6 6  
7 -(((
9 +
10 +
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
13 +[[image:1651802187690-980.png]]
11 11  
15 +Document Version: 1.1
12 12  
13 13  
14 -{{toc/}}
18 +|**Version**|**Description**|**Date**
19 +|1.0|Release|2022-Apr-8
20 +|1.1|Add trouble shootings|2022-Apr-24
21 +| | |
22 +| | |
23 +| | |
24 +| | |
15 15  
16 16  
17 -==== 1. Introduction ====
18 18  
19 -===== 1.1 What is HP0D =====
20 20  
21 -(((
22 -(((
23 -(((
24 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
25 -)))
26 -)))
27 -)))
28 28  
29 -(((
30 -(((
31 -(((
32 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
33 -)))
34 -)))
35 -)))
36 36  
37 -(((
38 -(((
39 -(((
40 -HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
41 -)))
42 -)))
43 -)))
31 +~1. Introduction
44 44  
45 -(((
46 -(((
47 -(((
48 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
49 -)))
50 -)))
51 -)))
33 + 1.1 What is HP0D
52 52  
53 -(((
54 -(((
55 -(((
56 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
57 -)))
58 -)))
59 -)))
35 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
60 60  
37 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
61 61  
62 -===== 1.2 Specifications =====
39 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
63 63  
64 -(((
65 -(((
66 -**~ Hardware System:**
67 -)))
68 -)))
41 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
69 69  
70 -(((
71 -(((
43 +
44 +
45 +
46 +1.
47 +11. Specifications
48 +
49 +**Hardware System:**
50 +
72 72   Linux Part:
73 -)))
74 -)))
75 75  
76 -* (((
77 -(((
78 -Raspberry Pi 4
79 -)))
80 -)))
53 +* Raspberry Pi 4
81 81  
82 -(((
83 -(((
84 -**~ Interface:**
85 -)))
86 -)))
87 87  
88 -* (((
89 -(((
90 -10M/100M RJ45 Ports x 1
91 -)))
92 -)))
93 -* (((
94 -(((
95 -LoRaWAN Wireless
96 -)))
97 -)))
98 -* (((
99 -(((
100 -Power Input: 12V 2A, DC
101 -)))
102 -)))
56 +**Interface:**
103 103  
104 -(((
105 -(((
106 -**~ Operating Condition:**
107 -)))
108 -)))
58 +* 10M/100M RJ45 Ports x 1
59 +* LoRaWAN Wireless
60 +* Power Input: 12V 2A, DC
109 109  
110 -* (((
111 -(((
112 -Work Temperature: -20 ~~ 65°C
113 -)))
114 -)))
115 -* (((
116 -(((
117 -Storage Temperature: -20 ~~ 65°C
118 -)))
119 -)))
120 -* (((
121 -(((
122 -Power Input: 12V 2A, DC
123 -)))
124 -)))
125 125  
126 -===== 1.3 Features =====
63 +**Operating Condition:**
127 127  
65 +* Work Temperature: -20 ~~ 65°C
66 +* Storage Temperature: -20 ~~ 65°C
67 +* Power Input: 12V 2A, DC
68 +
69 +
70 +
71 +
72 +*
73 +*1. Features
128 128  * Open-Source Linux system
129 129  * RPi4 with 2G /4G or 8G RAM
130 130  * Managed by Web GUI, SSH via Internet
... ... @@ -140,489 +140,371 @@
140 140  * Include prepaid $40 onboarding cost and $10 location cost.
141 141  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
142 142  
143 -===== 1.4 Label info and login name =====
144 144  
145 145  
146 -[[image:1651803959860-394.png||height="500" width="375"]]
147 147  
148 -(((
149 -(((
92 +
93 +
94 +1.
95 +11. Label info and login name
96 +
97 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg]]
98 +
99 +
150 150  **Label information:**
151 -)))
152 -)))
153 153  
154 -(((
155 -(((
156 -**Device host name:**      (% class="mark" %)dragino-xxxxxx
157 -)))
158 -)))
159 159  
160 -(((
161 -(((
162 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
163 -)))
164 -)))
103 +**Device host name//~://**// dragino-xxxxxx//
165 165  
166 -(((
167 -(((
168 -**Miner animal name**: xxx-xxx-xxx
169 -)))
170 -)))
105 +**Band**//:                             US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
171 171  
172 -(((
173 -(((
174 -**Miner address**:          112xxxxxx
175 -)))
176 -)))
107 +**//Miner animal name//**//: xxx-xxx-xxx//
177 177  
178 -(((
179 -(((
180 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
181 -)))
182 -)))
109 +**//Miner address//**//:          112xxxxxx//
183 183  
184 -(((
185 -(((
186 -**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
187 -)))
188 -)))
111 +**Eth MAC address**//: A8: 40: 41: EF: FE: CD//
189 189  
190 -(((
191 -(((
192 -**SN**:  device serial number.
193 -)))
194 -)))
113 +**Login**//:                         root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
195 195  
115 +**SN**//: device serial number.//
196 196  
197 -==== 2. Quick Start & Onboarding ====
198 198  
199 -(((
200 -(((
201 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
202 -)))
203 -)))
204 204  
205 -(% class="wikigeneratedid" id="H-2" %)
206 -(((
207 -
208 -)))
209 209  
210 -===== 2.1  Connect HP0D Web UI =====
120 +1. Quick Start & Onboarding
211 211  
212 -====== 2.1.1 via HP0D’s Access Point. ======
122 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
213 213  
214 -(((
215 -(((
124 +
125 +1.
126 +11. Connect HP0D Web UI
127 +111. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image003.png]] via HP0D’s Access Point.
128 +
216 216  At the first boot of HP0D, it will auto generate a Wi-Fi network
217 217  
218 -[[image:1651804327535-321.png||height="325" width="199"]]
219 -)))
220 -)))
221 221  
222 -(((
223 -(((
224 -
225 -)))
226 -)))
227 227  
228 -(((
229 -(((
230 -(% class="box infomessage" %)
231 -(((
232 - called           : **//HPD-dragino-xxxxxx//**
233 -)))
234 -)))
235 -)))
236 236  
237 -(((
238 -(((
239 -(% class="box infomessage" %)
240 -(((
241 - with password:  **//dragino+dragino//**
242 -)))
243 -)))
244 -)))
245 245  
246 -(((
247 -(((
248 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
249 -)))
250 -)))
135 + called           : **//HPD-dragino-xxxxxx//**
251 251  
252 -[[image:1651804397792-591.png||height="402" width="763"]]
137 +with password:  **//dragino+dragino//**
253 253  
254 254  
255 -====== 2.1.2 Connect via HP0D hostname ======
256 256  
257 -(((
258 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
141 +You can use a PC to connect to this Wi-Fi network. The PC will
259 259  
260 -Like: __**//http:~/~/dragino-4ba54a//**__
261 -)))
143 +get an IP address 10.130.1.xxx and the HP0D has the default
262 262  
263 -[[image:1651804629009-699.png]]
145 +IP 10.130.1.1
264 264  
265 265  
266 -====== 2.1.3 Connect via Ethernet Port ======
148 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image004.png]]
267 267  
268 -(((
269 -(((
150 +
151 +
152 +
153 +1.
154 +11.
155 +111. Connect via HP0D hostname
156 +
157 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
158 +
159 +PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
160 +
161 +Web-UI via HP0D’s hostname.
162 +
163 +
164 +Like: **//http:~/~/dragino-4ba54a//**
165 +
166 + [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image005.png]]
167 +
168 +
169 +1.
170 +11.
171 +111. Connect via Ethernet Port
172 +
173 +
270 270  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
271 -)))
272 -)))
273 273  
274 -(((
275 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
276 -)))
277 277  
278 -[[image:1651804782523-623.png]]
177 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
279 279  
179 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image006.png]]
280 280  
281 -===== 2.2 Generate QR Code =====
282 282  
283 -(((
182 +
183 +1.
184 +11. Generate QR Code
185 +
284 284  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
285 -)))
286 286  
287 -(((
288 288  Note: After onboarding, this wallet will become owner of this hotspot.
289 -)))
290 290  
291 -[[image:image-20220506140312-1.png||height="435" width="438"]]
190 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
292 292  
293 293  
294 -===== 2.3 Onboarding Hotspot =====
295 295  
296 -(((
297 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
298 -)))
299 299  
300 -(((
195 +1.
196 +11. Onboarding Hotspot
197 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
198 +
301 301  Note: the APP version need to be greater than 3.11.
302 302  
303 -
304 -)))
305 305  
306 -(((
307 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
308 -)))
202 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
203 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
309 309  
310 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
311 311  
206 +1. Scan the QR Code you generated in the previous step.
312 312  
313 -3. Scan the QR Code you generated in the previous step.
208 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
314 314  
315 -[[image:1651828211026-220.png||height="405" width="191"]]
316 316  
211 +1. Onboarding your device
317 317  
318 -(((
319 -4. Onboarding your device
320 -)))
213 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
321 321  
322 -(((
323 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue. 
324 -)))
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
325 325  
326 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
327 327  
328 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
218 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
329 329  
330 330  
331 -5. Check onboarding status
332 332  
222 +
223 +1. Check onboarding status
224 +
333 333  You can check from mobile:
334 334  
335 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
227 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
336 336  
337 337  You can also see the hotspot status in below link:
338 338  
339 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
231 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
340 340  
341 341  Example:
342 342  
343 343  Green Synced means hotspot works normal.
344 344  
345 -[[image:1651828427715-679.png||height="374" width="635"]]
237 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
346 346  
347 347  
348 -===== 2.4 Set the Port Forwarding =====
349 349  
350 -(((
351 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
352 -)))
353 353  
354 -[[image:1651828514449-658.png]]
355 355  
356 -(((
357 -
358 -)))
243 +1.
244 +11. Set the Port Forwarding
359 359  
360 -(((
246 +
247 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
248 +
249 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
250 +
251 +
361 361  Note: Please refer to more detailed Settings
362 -)))
363 363  
364 -(((
365 365  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
366 -)))
367 367  
368 -(((
369 369  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
370 -)))
371 371  
372 372  
373 -==== 3. Check the configuration of HP0D ====
374 374  
375 -===== 3.1 LoRa frequency configuration =====
376 376  
377 -[[image:1651828687205-178.png||height="323" width="657"]]
378 378  
262 +1. Check the configuration of HP0D
263 +11. LoRa frequency configuration
379 379  
380 -===== 3.2 Check the LoRaWAN serveraddress =====
381 381  
382 -[[image:1651828703680-156.png||height="349" width="672"]]
266 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
383 383  
268 +1.
269 +11. Check the LoRaWAN serveraddress.
384 384  
385 -===== 3.3 Check Miner configuration =====
271 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
386 386  
387 -[[image:image-20220506181408-1.png||height="451" width="513"]]
388 388  
389 -(((
390 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.**
391 -)))
392 392  
393 393  
394 -==== 4. Installation of Antenna ====
395 395  
396 -(((
397 -HP0D use Fiber Glass Antenna.
398 -)))
399 399  
400 -[[image:1651832158606-882.png]]
401 401  
402 -(((
403 -
404 -)))
405 405  
406 -(((
407 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
408 -)))
409 409  
410 -(((
411 -[[image:1651832205608-998.png||height="349" width="198"]]
412 -)))
281 +1.
282 +11. Check Miner configuration
413 413  
414 -==== 5. SSH Access for Linux console ====
284 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
415 415  
416 -(((
417 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
418 -)))
286 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
419 419  
420 -(((
421 -Port:         22
422 -)))
423 423  
424 -(((
425 -User Name:      **root**
426 -)))
427 427  
428 -(((
429 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
430 -)))
431 431  
432 -(((
433 -After logging in, you will be in the Linux console and can enter commands as shown below.
434 -)))
435 435  
436 -[[image:1651832284160-991.png]]
292 +1. Installation of Antenna
437 437  
294 +HP0D use Fiber Glass Antenna.
438 438  
439 -==== **6. How to change the Wireless function of HP0D** ====
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
440 440  
441 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
298 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
442 442  
443 -===== **6.1 Access the Linux console.** =====
444 444  
445 -Follow the previous step of Step 5.
301 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
446 446  
447 447  
448 -===== 6.2 Install the package of network-manager. =====
449 449  
450 -Run commands:
451 451  
452 -(% class="box infomessage" %)
453 -(((
454 - apt update
455 - apt install network-manager
456 -)))
457 457  
458 -[[image:image-20220507140730-1.png]]
307 +1. SSH Access for Linux console
459 459  
309 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
460 460  
461 -===== 6.3 Reboot the device. =====
311 +Port:         22
462 462  
463 -Run command:
313 +User Name:      **root**
464 464  
465 -(% class="box infomessage" %)
466 -(((
467 - reboot
468 -)))
315 +Password:         **Randomly generated （found on device’s label ）**
469 469  
470 -[[image:image-20220507140814-2.png]]
471 471  
472 -===== 6.4 Check the wireless type =====
318 +After logging in, you will be in the Linux console and can enter commands as shown below.
473 473  
474 -Run command:
320 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
475 475  
476 -(% class="box infomessage" %)
477 -(((
478 - iw dev
479 -)))
480 480  
481 -[[image:image-20220507140941-3.png]]
482 482  
483 -===== 6.5 Connect the WiFi. =====
484 484  
485 -Run command:
325 +1. Trouble Shootings
326 +11. How to get a wallet address?
486 486  
487 -(% class="box infomessage" %)
488 -(((
489 - nmtui
490 -)))
328 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
491 491  
492 -[[image:image-20220507140953-4.png]]
493 493  
331 +1.
332 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
494 494  
495 -==== 7. Trouble Shootings ====
496 496  
497 -===== 7.1 How to get a wallet address? =====
335 +//User can login the HP0D, able to access other Web Pages except miner page//
498 498  
499 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
500 500  
338 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
501 501  
502 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
503 503  
504 -(((
505 -User can login the HP0D, able to access other Web Pages except miner page.
506 -)))
341 +1.
342 +11. Onboarding ~-~- Some parameters in miner page show timeout
507 507  
508 -(((
509 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
510 -)))
344 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
511 511  
346 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
512 512  
513 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
348 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
514 514  
515 -[[image:image-20220506182042-2.png||height="250" width="516"]]
350 +//It might relate to the network where might up to 10mins//
516 516  
517 -[[image:1651832455372-647.png||height="224" width="520"]]
518 518  
519 -HP0D is establish connection to Helium server and not finished. And you might see above.
353 +1.
354 +11. Onboarding – Bad Gaterway
520 520  
521 -It might relate to the network where might up to 10mins.
356 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
522 522  
358 +//This is caused by the process leads too long which just need to refresh the page.//
523 523  
524 -===== 7.4 Onboarding – Bad Gaterway =====
525 525  
526 -[[image:1651832583790-633.png]]
361 +1.
362 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
527 527  
528 -This is caused by the process leads too long which just need to refresh the page.
364 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
529 529  
366 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
530 530  
531 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
532 532  
533 -[[image:image-20220506182424-3.png]]
369 +1.
370 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
534 534  
535 -(((
536 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
537 -)))
372 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
538 538  
374 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
539 539  
540 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
541 541  
542 -[[image:1651832742262-209.png||height="297" width="365"]]
377 +1.
378 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
543 543  
544 -(((
545 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
546 -)))
380 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
547 547  
382 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
548 548  
549 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
550 550  
551 -[[image:1651832811038-780.png||height="462" width="216"]]
385 +1.
386 +11. Onboarding – MAC address is being refreshed after scan QR Code
552 552  
553 -(((
554 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
555 -)))
388 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
556 556  
557 557  
558 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
391 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
559 559  
560 -(((
561 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
562 -)))
393 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
563 563  
564 -(((
565 -If you don’t see MAC address, make sure your mobile has good internet connection.
566 -)))
567 567  
568 -[[image:1651832880009-473.png]]
569 569  
570 570  
571 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
398 +1.
399 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
572 572  
573 -This is caused by the server connection delay, which does not affect the normal use.
401 +//This is caused by the server connection delay, which does not affect the normal use.//
574 574  
575 -[[image:1651832959907-357.png]]
403 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
576 576  
577 577  
578 -===== 7.10 Mobile APP crash after scan the QR Code? =====
406 +*
407 +*1. Mobile APP crash after scan the QR Code?
408 +* //Make sure you have input the correct Wallet address to generate QR Code.//
409 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
410 +* //Make sure your mobile app’s relevant permission are enabled.//
411 +* //Known: The Android 11 version may cause this kind of issue.//
579 579  
580 -* Make sure you have input the correct Wallet address to generate QR Code.
581 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
582 -* Make sure your mobile app’s relevant permission are enabled.
583 -* Known: The Android 11 version may cause this kind of issue.
584 584  
414 +1.
415 +11. Why the frequency/region is not the same what I purchased?
585 585  
586 -===== 7.11 Why the frequency/region is not the same what I purchased? =====
417 +//Each HP0D is inspected and configured prior to shipping.//
587 587  
588 -(((
589 -Each HP0D is inspected and configured prior to shipping.
590 -)))
419 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
591 591  
592 -(((
593 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
594 -)))
595 595  
422 +1.
423 +11. Can use the frequency to a region where is not support?
596 596  
597 -===== 7.12 Can use the frequency to a region where is not support? =====
425 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
598 598  
599 -(((
600 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link:
601 -)))
602 -
603 -(((
604 604  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
605 -)))
606 606  
607 607  
608 -===== 7.13 Can change the frequency of the HP0D Miner? =====
430 +1.
431 +11. Can change the frequency of the HP0D Miner?
609 609  
610 -We do not recommend doing this, it may damage your device
433 +//We do not recommend doing this, it may damage your device//
611 611  
612 612  
613 -==== 8. Supports ====
614 614  
615 -(((
616 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
617 -)))
618 618  
619 -(((
620 -With your question as detail as possible. We will reply and help you in the shortest.
621 -)))
622 622  
439 +1. Supports
623 623  
624 -==== 9. Order Info ====
625 625  
442 +//If you are experiencing issues and can’t solve, you can send mail to//
443 +
444 +[[//support@dragino.com//>>mailto:support@dragino.com]]
445 +
446 +//With your question as detail as possible. We will reply and help you in the shortest.//
447 +
448 +
449 +
450 +
451 +1. Order Info
452 +
453 +
626 626  **HP0D-XXX**
627 627  
628 628  **XXX**: Frequency Band
... ... @@ -631,55 +631,32 @@
631 631  * 915: For Bands: US915,AU915,AS923,KR920
632 632  
633 633  
634 -==== 10. Manufacturer Info ====
635 635  
636 -(((
463 +1. Manufacturer Info
464 +
637 637  **Shenzhen Dragino Technology Development co. LTD**
638 -)))
639 639  
640 -(((
641 641  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
642 -)))
643 643  
644 -(((
645 645  LongCheng Street, LongGang District ; Shenzhen 518116,China
646 -)))
647 647  
648 648  
649 -==== 11. FCC Warning ====
472 +1. FCC Warning
650 650  
651 -(((
652 652  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
653 -)))
654 654  
655 -(((
656 656  ~-~- Reorient or relocate the receiving antenna.
657 -)))
658 658  
659 -(((
660 660  ~-~- Increase the separation between the equipment and receiver.
661 -)))
662 662  
663 -(((
664 664  ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
665 -)))
666 666  
667 -(((
668 668  ~-~- Consult the dealer or an experienced radio/TV technician for help.
669 -)))
670 670  
671 -(((
672 -
673 -)))
674 674  
675 -(((
676 676  Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
677 -)))
678 678  
679 -(((
680 -
681 -)))
682 682  
683 -(((
684 684  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
685 -)))
489 +
490 +
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