Changes for page HP0D -- Full Hotspot for Helium User Manual
Last modified by Xiaoling on 2024/10/21 15:44
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... ... @@ -21,108 +21,122 @@ 21 21 22 22 ((( 23 23 ((( 24 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, 25 +))) 26 + 24 24 ((( 25 - TheHP0Disan outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long rangesat low data rates.28 + Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long ranges 26 26 ))) 30 + 31 +((( 32 + at low data rates. 27 27 ))) 28 28 ))) 29 29 30 30 ((( 31 31 ((( 38 + 39 +))) 40 +))) 41 + 32 32 ((( 33 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. 43 +((( 44 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in 34 34 ))) 46 + 47 +((( 48 + ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech 35 35 ))) 50 + 51 +((( 52 + packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. 36 36 ))) 37 37 38 38 ((( 56 + HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining** 57 +))) 58 +))) 59 + 39 39 ((( 40 40 ((( 41 - HP0D supports two LoRaWAN servers at the same time,**userscanuseHP0D for helium miningand connects max 2 x LoRaWAN servers at the same time**.62 +**~ and connects max 2 x LoRaWAN servers at the same time**. 42 42 ))) 43 43 ))) 65 + 66 +((( 67 +((( 68 + 44 44 ))) 70 +))) 45 45 46 46 ((( 47 47 ((( 74 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use 75 +))) 76 + 48 48 ((( 49 - **DraginoalreadypaidHP0D $40 onboarding cost and $10 location costforeachHP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.78 + for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives. 50 50 ))) 51 51 ))) 81 + 82 +((( 83 +((( 84 + 52 52 ))) 86 +))) 53 53 54 54 ((( 55 55 ((( 90 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also 91 +))) 92 + 56 56 ((( 57 - HP0Dhaspre-configuredstandard LoRaWAN frequency bands touse for differentcountries. Users can also customize the frequency bands to use in their own LoRaWAN network.94 + customize the frequency bands to use in their own LoRaWAN network. 58 58 ))) 59 59 ))) 60 -))) 61 61 62 62 63 63 ===== 1.2 Specifications ===== 64 64 65 65 ((( 66 -((( 67 67 **~ Hardware System:** 68 68 ))) 69 -))) 70 70 71 71 ((( 72 -((( 73 73 Linux Part: 74 74 ))) 75 -))) 76 76 77 77 * ((( 78 -((( 79 79 Raspberry Pi 4 80 80 ))) 81 -))) 82 82 83 83 ((( 84 -((( 85 85 **~ Interface:** 86 86 ))) 87 -))) 88 88 89 89 * ((( 90 -((( 91 91 10M/100M RJ45 Ports x 1 92 92 ))) 93 -))) 94 94 * ((( 95 -((( 96 96 LoRaWAN Wireless 97 97 ))) 98 -))) 99 99 * ((( 100 -((( 101 101 Power Input: 12V 2A, DC 102 102 ))) 103 -))) 104 104 105 105 ((( 106 -((( 107 107 **~ Operating Condition:** 108 108 ))) 109 -))) 110 110 111 111 * ((( 112 -((( 113 113 Work Temperature: -20 ~~ 65°C 114 114 ))) 115 -))) 116 116 * ((( 117 -((( 118 118 Storage Temperature: -20 ~~ 65°C 119 119 ))) 120 -))) 121 121 * ((( 122 -((( 123 123 Power Input: 12V 2A, DC 124 124 ))) 125 -))) 126 126 127 127 ===== 1.3 Features ===== 128 128 ... ... @@ -144,55 +144,46 @@ 144 144 ===== 1.4 Label info and login name ===== 145 145 146 146 147 -[[image:1651803959860-394.png||height="500" width="375"]] 161 +(% style="text-align:center" %) 162 +[[image:1651803959860-394.png||height="653" width="490"]] 148 148 164 + 165 + 149 149 ((( 167 +**~ Label information:** 168 +))) 169 + 150 150 ((( 151 - **Labelinformation:**171 + 152 152 ))) 153 -))) 154 154 155 155 ((( 156 -((( 157 -**Device host name:** (% class="mark" %)dragino-xxxxxx 175 +**~ Device host name:** (% class="mark" %)dragino-xxxxxx 158 158 ))) 159 -))) 160 160 161 161 ((( 162 -((( 163 -**Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 179 +**~ Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 164 164 ))) 165 -))) 166 166 167 167 ((( 168 -((( 169 -**Miner animal name**: xxx-xxx-xxx 183 +**~ Miner animal name**: xxx-xxx-xxx 170 170 ))) 171 -))) 172 172 173 173 ((( 174 -((( 175 -**Miner address**: 112xxxxxx 187 +**~ Miner address**: 112xxxxxx 176 176 ))) 177 -))) 178 178 179 179 ((( 180 -((( 181 -**Eth MAC address**: A8: 40: 41: EF: FE: CD 191 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD 182 182 ))) 183 -))) 184 184 185 185 ((( 186 -((( 187 -**Login**: root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%)) 195 +**~ Login**: root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%)) 188 188 ))) 189 -))) 190 190 191 191 ((( 192 -((( 193 -**SN**: device serial number. 199 +**~ SN**: device serial number. 194 194 ))) 195 -))) 196 196 197 197 198 198 ==== 2. Quick Start & Onboarding ==== ... ... @@ -199,9 +199,13 @@ 199 199 200 200 ((( 201 201 ((( 202 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.207 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after 203 203 ))) 209 + 210 +((( 211 + connecting to its Wi-Fi network, or via its WAN Ethernet port. 204 204 ))) 213 +))) 205 205 206 206 (% class="wikigeneratedid" id="H-2" %) 207 207 ((( ... ... @@ -213,54 +213,64 @@ 213 213 ====== 2.1.1 via HP0D’s Access Point. ====== 214 214 215 215 ((( 225 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]] 226 +))) 227 + 216 216 ((( 217 -At the first boot of HP0D, it will auto generate a Wi-Fi network 229 + 230 +))) 218 218 219 -[[image:1651804327535-321.png||height="325" width="199"]] 232 +((( 233 + called : **//HPD-dragino-xxxxxx//** 220 220 ))) 235 + 236 +((( 237 + with password: **//dragino+dragino//** 221 221 ))) 222 222 223 223 ((( 241 + 242 +))) 243 + 224 224 ((( 225 225 226 226 ))) 227 -))) 228 228 229 229 ((( 230 -((( 231 -(% class="box infomessage" %) 232 -((( 233 - called : **//HPD-dragino-xxxxxx//** 249 + You can use a PC to connect to this Wi-Fi network. The PC will 234 234 ))) 235 -))) 236 -))) 237 237 238 238 ((( 239 -((( 240 -(% class="box infomessage" %) 241 -((( 242 - with password: **//dragino+dragino//** 253 + get an IP address 10.130.1.xxx and the HP0D has the default 243 243 ))) 244 -))) 245 -))) 246 246 247 247 ((( 248 -((( 249 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default IP 10.130.1.1 257 + IP 10.130.1.1 250 250 ))) 251 -))) 252 252 253 -[[image:1651804397792-591.png||height="402" width="763"]] 254 254 255 255 262 + 263 + 264 + 265 +(% style="text-align:center" %) 266 +[[image:1651804397792-591.png]] 267 + 268 + 269 + 256 256 ====== 2.1.2 Connect via HP0D hostname ====== 257 257 258 -((( 259 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname. 272 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your 260 260 261 -Like: __**//http:~/~/dragino-4ba54a//**__ 262 -))) 274 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D 263 263 276 + Web-UI via HP0D’s hostname. 277 + 278 + 279 + Like: __**//http:~/~/dragino-4ba54a//**__ 280 + 281 + 282 +(% style="text-align:center" %) 264 264 [[image:1651804629009-699.png]] 265 265 266 266 ... ... @@ -267,80 +267,93 @@ 267 267 ====== 2.1.3 Connect via Ethernet Port ====== 268 268 269 269 ((( 289 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the 290 +))) 291 + 270 270 ((( 271 - ConnecttheHP0DEthernet port to your routerand HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.293 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D. 272 272 ))) 273 -))) 274 274 275 275 ((( 276 - Ifyou get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.297 + 277 277 ))) 278 278 300 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D. 301 + 302 +(% style="text-align:center" %) 279 279 [[image:1651804782523-623.png]] 280 280 281 281 306 + 282 282 ===== 2.2 Generate QR Code ===== 283 283 284 284 ((( 285 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate. 310 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate. 286 286 ))) 287 287 288 288 ((( 289 -Note: After onboarding, this wallet will become owner of this hotspot. 314 + Note: After onboarding, this wallet will become owner of this hotspot. 290 290 ))) 291 291 292 -[[image:image-20220506140312-1.png||height="435" width="438"]] 317 +(% style="text-align:center" %) 318 +[[image:image-20220506140312-1.png]] 293 293 294 294 295 295 ===== 2.3 Onboarding Hotspot ===== 296 296 297 297 ((( 298 -~1. Download the Helium Hotspot APP from the Apple or Google Play store. 324 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store. 299 299 ))) 300 300 301 301 ((( 302 -Note: the APP version need to be greater than 3.11. 328 + Note: the APP version need to be greater than 3.11. 329 +))) 303 303 331 +((( 304 304 305 305 ))) 306 306 307 307 ((( 308 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’336 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose 309 309 ))) 310 310 311 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]] 339 +((( 340 + the ‘DRAGINO Miner HP0D’ 341 +))) 312 312 343 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]] 313 313 314 -3. Scan the QR Code you generated in the previous step. 345 + 3. Scan the QR Code you generated in the previous step. 315 315 347 +(% style="text-align:center" %) 316 316 [[image:1651828211026-220.png||height="405" width="191"]] 317 317 350 + 4. Onboarding your device 318 318 319 - 4.Onboardingyour device352 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of 320 320 321 -((( 322 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue. 323 -))) 354 + mobile to onboarding server might have issue. 324 324 325 -[[image:image-20220506141159-2.png||height="42 2" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]356 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]] 326 326 327 - [[image:1651828250802-391.png||height="4 21" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)358 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]] 328 328 329 329 330 330 5. Check onboarding status 331 331 332 -You can check from mobile: 363 + You can check from mobile: 333 333 334 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]] (% style="display:none" %)365 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]] 335 335 336 -You can also see the hotspot status in below link: 367 + You can also see the hotspot status in below link: 337 337 338 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//** 369 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//** 339 339 340 -Example: 371 + Example: 341 341 342 -Green Synced means hotspot works normal. 373 + Green Synced means hotspot works normal. 343 343 375 +(% style="text-align:center" %) 344 344 [[image:1651828427715-679.png||height="374" width="635"]] 345 345 346 346 ... ... @@ -347,9 +347,18 @@ 347 347 ===== 2.4 Set the Port Forwarding ===== 348 348 349 349 ((( 350 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.382 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times 351 351 ))) 352 352 385 +((( 386 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues 387 +))) 388 + 389 +((( 390 + you may have. 391 +))) 392 + 393 +(% style="text-align:center" %) 353 353 [[image:1651828514449-658.png]] 354 354 355 355 ((( ... ... @@ -357,15 +357,15 @@ 357 357 ))) 358 358 359 359 ((( 360 -Note: Please refer to more detailed Settings 401 + Note: Please refer to more detailed Settings 361 361 ))) 362 362 363 363 ((( 364 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]] 405 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]] 365 365 ))) 366 366 367 367 ((( 368 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]] 409 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]] 369 369 ))) 370 370 371 371 ... ... @@ -373,254 +373,192 @@ 373 373 374 374 ===== 3.1 LoRa frequency configuration ===== 375 375 417 +(% style="text-align:center" %) 376 376 [[image:1651828687205-178.png||height="323" width="657"]] 377 377 378 378 421 + 379 379 ===== 3.2 Check the LoRaWAN serveraddress ===== 380 380 424 + 425 +(% style="text-align:center" %) 381 381 [[image:1651828703680-156.png||height="349" width="672"]] 382 382 383 383 384 -===== 3.3 Check Miner configuration ===== 385 385 386 -[[image:image-20220506181408-1.png||height="451" width="513"]] 387 387 388 -((( 389 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.** 390 -))) 391 391 392 392 393 -==== 4. Installation of Antenna ==== 394 394 395 -((( 396 -HP0D use Fiber Glass Antenna. 397 -))) 398 398 399 -[[image:1651832158606-882.png]] 435 +1. 436 +11. Check Miner configuration 400 400 401 -((( 402 - 403 -))) 438 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]] 404 404 405 -((( 406 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below: 407 -))) 440 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,** 408 408 409 -((( 410 -[[image:1651832205608-998.png||height="349" width="198"]] 411 -))) 412 412 413 -==== 5. SSH Access for Linux console ==== 414 414 415 -((( 416 -IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 417 -))) 418 418 419 -((( 420 -Port: 22 421 -))) 422 422 423 -((( 424 -User Name: **root** 425 -))) 446 +1. Installation of Antenna 426 426 427 -((( 428 -Password: **Randomly generated ((% class="mark" %)found on device’s label(%%) )** 429 -))) 448 +HP0D use Fiber Glass Antenna. 430 430 431 -((( 432 -After logging in, you will be in the Linux console and can enter commands as shown below. 433 -))) 450 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]] 434 434 435 - [[image:1651832284160-991.png]]452 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below: 436 436 437 437 438 - ==== **6. How to changethe Wirelessfunctionof HP0D** ====455 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]] 439 439 440 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL. 441 441 442 -===== **6.1 Access the Linux console.** ===== 443 443 444 -Follow the previous step of Step 5. 445 445 446 446 447 - ===== 6.2Installthe packageof network-manager. =====461 +1. SSH Access for Linux console 448 448 449 - Runcommands:463 +IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 450 450 451 -(% class="box infomessage" %) 452 -((( 453 - apt update 454 - apt install network-manager 455 -))) 465 +Port: 22 456 456 457 - [[image:image-20220507140730-1.png]]467 +User Name: **root** 458 458 469 +Password: **Randomly generated (found on device’s label )** 459 459 460 -===== 6.3 Reboot the device. ===== 461 461 462 - Run command:472 +After logging in, you will be in the Linux console and can enter commands as shown below. 463 463 464 -(% class="box infomessage" %) 465 -((( 466 - reboot 467 -))) 474 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]] 468 468 469 -[[image:image-20220507140814-2.png]] 470 470 471 -===== 6.4 Check the wireless type ===== 472 472 473 -Run command: 474 474 475 -(% class="box infomessage" %) 476 -((( 477 - iw dev 478 -))) 479 +1. Trouble Shootings 480 +11. How to get a wallet address? 479 479 480 - [[image:image-20220507140941-3.png]]482 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.// 481 481 482 -===== 6.5 Connect the WiFi. ===== 483 483 484 -Run command: 485 +1. 486 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner 485 485 486 -(% class="box infomessage" %) 487 -((( 488 - nmtui 489 -))) 488 +//User can login the HP0D, able to access other Web Pages except miner page// 490 490 491 -[[image:image-20220507140953-4.png]] 492 492 491 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.// 493 493 494 -==== 7. Trouble Shootings ==== 495 495 496 -===== 7.1 How to get a wallet address? ===== 494 +1. 495 +11. Onboarding ~-~- Some parameters in miner page show timeout 497 497 498 - Download thehelium HotspotsPP on the Apple or Google Play store to generatewn wallet.497 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]] 499 499 499 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]] 500 500 501 - =====7.2 Onboarding~-~- Unable toaccessWeb-UI~-~->Miner=====501 +//HP0D is establish connection to Helium server and not finished. And you might see above.// 502 502 503 -((( 504 -User can login the HP0D, able to access other Web Pages except miner page. 505 -))) 503 +//It might relate to the network where might up to 10mins// 506 506 507 -((( 508 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server. 509 -))) 510 510 506 +1. 507 +11. Onboarding – Bad Gaterway 511 511 512 - ===== 7.3 Onboarding ~-~- Some parametersin minergehowtimeout =====509 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]] 513 513 514 - [[image:image-20220506182042-2.png||height="250"width="516"]]511 +//This is caused by the process leads too long which just need to refresh the page.// 515 515 516 -[[image:1651832455372-647.png||height="224" width="520"]] 517 517 518 -HP0D is establish connection to Helium server and not finished. And you might see above. 514 +1. 515 +11. Onboarding ~-~- Why did QR Code generate is aways fail? 519 519 520 - It might relateto thenetwork wheremightupto10mins.517 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]] 521 521 519 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail 522 522 523 -===== 7.4 Onboarding – Bad Gaterway ===== 524 524 525 -[[image:1651832583790-633.png]] 522 +1. 523 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual? 526 526 527 - This is caused by theprocess leadso long which just need to refreshhepage.525 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]] 528 528 527 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code. 529 529 530 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail? 531 531 532 -[[image:image-20220506182424-3.png]] 530 +1. 531 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code 533 533 534 -((( 535 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail. 536 -))) 533 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]] 537 537 535 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve. 538 538 539 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ===== 540 540 541 -[[image:1651832742262-209.png||height="297" width="365"]] 538 +1. 539 +11. Onboarding – MAC address is being refreshed after scan QR Code 542 542 543 -((( 544 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code. 545 -))) 541 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.// 546 546 547 547 548 - =====7.7 Onboarding–MAC addressis‘Unknown’afterscanQR Code=====544 +//If you don’t see MAC address, make sure your mobile has good internet connection.// 549 549 550 -[[image: 1651832811038-780.png||height="462" width="216"]]546 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]] 551 551 552 -((( 553 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve. 554 -))) 555 555 556 556 557 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ===== 558 558 559 -((( 560 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot. 561 -))) 551 +1. 552 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ 562 562 563 -((( 564 -If you don’t see MAC address, make sure your mobile has good internet connection. 565 -))) 554 +//This is caused by the server connection delay, which does not affect the normal use.// 566 566 567 -[[image: 1651832880009-473.png]]556 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]] 568 568 569 569 570 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ===== 559 +* 560 +*1. Mobile APP crash after scan the QR Code? 561 +* //Make sure you have input the correct Wallet address to generate QR Code.// 562 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.// 563 +* //Make sure your mobile app’s relevant permission are enabled.// 564 +* //Known: The Android 11 version may cause this kind of issue.// 571 571 572 -This is caused by the server connection delay, which does not affect the normal use. 566 +1. 567 +11. Why the frequency/region is not the same what I purchased? 573 573 574 - [[image:1651832959907-357.png]]569 +//Each HP0D is inspected and configured prior to shipping.// 575 575 571 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.// 576 576 577 -===== 7.10 Mobile APP crash after scan the QR Code? ===== 578 578 579 -* Make sure you have input the correct Wallet address to generate QR Code. 580 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code. 581 -* Make sure your mobile app’s relevant permission are enabled. 582 -* Known: The Android 11 version may cause this kind of issue. 574 +1. 575 +11. Can use the frequency to a region where is not support? 583 583 577 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link// 584 584 585 - ===== 7.11 Whythe/regionisnotsamewhat I purchased? =====579 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 586 586 587 -((( 588 -Each HP0D is inspected and configured prior to shipping. 589 -))) 590 590 591 -((( 592 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you. 593 -))) 582 +1. 583 +11. Can change the frequency of the HP0D Miner? 594 594 585 +//We do not recommend doing this, it may damage your device// 595 595 596 -===== 7.12 Can use the frequency to a region where is not support? ===== 597 597 598 -((( 599 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link: 600 -))) 601 601 602 -((( 603 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 604 -))) 605 605 606 606 607 - ===== 7.13Can change the frequencyof the HP0D Miner? =====591 +1. Supports 608 608 609 - Wedonotrecommend doingthis,it maydamage yourdevice593 +//If you are experiencing issues and can’t solve, you can send mail to// 610 610 595 +[[//support@dragino.com//>>mailto:support@dragino.com]] 611 611 612 - ====8.Supports====597 +//With your question as detail as possible. We will reply and help you in the shortest.// 613 613 614 -((( 615 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]]. 616 -))) 617 617 618 -((( 619 -With your question as detail as possible. We will reply and help you in the shortest. 620 -))) 621 621 622 622 623 - ==== 9. Order Info====602 +1. Order Info 624 624 625 625 **HP0D-XXX** 626 626 ... ... @@ -629,56 +629,29 @@ 629 629 * 868: For Bands: EU868,IN865 630 630 * 915: For Bands: US915,AU915,AS923,KR920 631 631 611 +1. Manufacturer Info 632 632 633 -==== 10. Manufacturer Info ==== 634 - 635 -((( 636 636 **Shenzhen Dragino Technology Development co. LTD** 637 -))) 638 638 639 -((( 640 640 Room 202, Block B, BCT Incubation Bases (BaoChengTai), No.8 CaiYunRoad 641 -))) 642 642 643 -((( 644 644 LongCheng Street, LongGang District ; Shenzhen 518116,China 645 -))) 646 646 647 647 648 - ====11. FCC Warning====620 +1. FCC Warning 649 649 650 -((( 651 651 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 652 -))) 653 653 654 -((( 655 655 ~-~- Reorient or relocate the receiving antenna. 656 -))) 657 657 658 -((( 659 659 ~-~- Increase the separation between the equipment and receiver. 660 -))) 661 661 662 -((( 663 663 ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 664 -))) 665 665 666 -((( 667 667 ~-~- Consult the dealer or an experienced radio/TV technician for help. 668 -))) 669 669 670 -((( 671 - 672 -))) 673 673 674 -((( 675 675 Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. 676 -))) 677 677 678 -((( 679 - 680 -))) 681 681 682 -((( 683 683 The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. 684 -)))
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