Changes for page HP0D -- Full Hotspot for Helium User Manual
Last modified by Xiaoling on 2024/10/21 15:44
From version 66.1
edited by Edwin Chen
on 2022/05/07 10:25
on 2022/05/07 10:25
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... ... @@ -1,1 +1,1 @@ 1 -HP0D 1 +HP0D Full Hotspot for Helium - Author
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... ... @@ -11,186 +11,49 @@ 11 11 12 12 13 13 14 - 15 15 {{toc/}} 16 16 17 17 18 -= ===1. Introduction ====17 += 1. Introduction = 19 19 20 -== ===1.1 What is HP0D =====19 +== 1.1 What is HP0D == 21 21 22 22 ((( 23 -((( 24 -((( 25 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, 22 +The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long ranges at low data rates. 26 26 ))) 27 -))) 28 28 29 29 ((( 30 -((( 31 - Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long ranges 26 +HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**. 32 32 ))) 33 -))) 34 34 35 35 ((( 36 -((( 37 - at low data rates. 30 +**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives. 38 38 ))) 39 -))) 40 -))) 41 41 42 42 ((( 43 -((( 44 -((( 45 - 34 +HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network. 46 46 ))) 47 -))) 48 -))) 49 49 50 -((( 51 -((( 52 -((( 53 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in 54 -))) 55 -))) 37 +== 1.2 Specifications == 56 56 57 -((( 58 -((( 59 - ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech 60 -))) 61 -))) 62 - 63 -((( 64 -((( 65 - packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. 66 -))) 67 -))) 68 - 69 -((( 70 -((( 71 - HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining** 72 -))) 73 -))) 74 -))) 75 - 76 -((( 77 -((( 78 -((( 79 -**~ and connects max 2 x LoRaWAN servers at the same time**. 80 -))) 81 -))) 82 -))) 83 - 84 -((( 85 -((( 86 -((( 87 - 88 -))) 89 -))) 90 -))) 91 - 92 -((( 93 -((( 94 -((( 95 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use 96 -))) 97 -))) 98 - 99 -((( 100 -((( 101 - for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives. 102 -))) 103 -))) 104 -))) 105 - 106 -((( 107 -((( 108 -((( 109 - 110 -))) 111 -))) 112 -))) 113 - 114 -((( 115 -((( 116 -((( 117 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also 118 -))) 119 -))) 120 - 121 -((( 122 -((( 123 - customize the frequency bands to use in their own LoRaWAN network. 124 -))) 125 -))) 126 -))) 127 - 128 - 129 -===== 1.2 Specifications ===== 130 - 131 -((( 132 -((( 133 133 **~ Hardware System:** 134 -))) 135 -))) 136 - 137 -((( 138 -((( 139 139 Linux Part: 140 -))) 141 -))) 142 142 143 -* ((( 144 -((( 145 -Raspberry Pi 4 146 -))) 147 -))) 42 +* Raspberry Pi 4 148 148 149 -((( 150 -((( 151 151 **~ Interface:** 152 -))) 153 -))) 154 154 155 -* ((( 156 -((( 157 -10M/100M RJ45 Ports x 1 158 -))) 159 -))) 160 -* ((( 161 -((( 162 -LoRaWAN Wireless 163 -))) 164 -))) 165 -* ((( 166 -((( 167 -Power Input: 12V 2A, DC 168 -))) 169 -))) 46 +* 10M/100M RJ45 Ports x 1 47 +* LoRaWAN Wireless 48 +* Power Input: 12V 2A, DC 170 170 171 -((( 172 -((( 173 173 **~ Operating Condition:** 174 -))) 175 -))) 176 176 177 -* ((( 178 -((( 179 -Work Temperature: -20 ~~ 65°C 180 -))) 181 -))) 182 -* ((( 183 -((( 184 -Storage Temperature: -20 ~~ 65°C 185 -))) 186 -))) 187 -* ((( 188 -((( 189 -Power Input: 12V 2A, DC 190 -))) 191 -))) 52 +* Work Temperature: -20 ~~ 65°C 53 +* Storage Temperature: -20 ~~ 65°C 54 +* Power Input: 12V 2A, DC 192 192 193 -== ===1.3 Features =====56 +== 1.3 Features == 194 194 195 195 * Open-Source Linux system 196 196 * RPi4 with 2G /4G or 8G RAM ... ... @@ -207,275 +207,122 @@ 207 207 * Include prepaid $40 onboarding cost and $10 location cost. 208 208 * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]]. 209 209 210 -== ===1.4 Label info and login name =====73 +== 1.4 Label info and login name == 211 211 212 - 213 213 [[image:1651803959860-394.png||height="500" width="375"]] 76 +**Label information:** 77 +**Device host name:** (% class="mark" %)dragino-xxxxxx 78 +**Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 79 +**Miner animal name**: xxx-xxx-xxx 80 +**Miner address**: 112xxxxxx 81 +**Eth MAC address**: A8: 40: 41: EF: FE: CD 82 +**Login**: root/d59f2d5b (the root is the Login account for the Web-UI and SSH.(%%)) 83 +**SN**: device serial number. 214 214 85 += 2. Quick Start & Onboarding = 215 215 216 - 217 -((( 218 -((( 219 -**~ Label information:** 220 -))) 221 -))) 222 - 223 -((( 224 -((( 225 - 226 -))) 227 -))) 228 - 229 -((( 230 -((( 231 -**~ Device host name:** (% class="mark" %)dragino-xxxxxx 232 -))) 233 -))) 234 - 235 -((( 236 -((( 237 -**~ Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 238 -))) 239 -))) 240 - 241 -((( 242 -((( 243 -**~ Miner animal name**: xxx-xxx-xxx 244 -))) 245 -))) 246 - 247 -((( 248 -((( 249 -**~ Miner address**: 112xxxxxx 250 -))) 251 -))) 252 - 253 -((( 254 -((( 255 -**~ Eth MAC address**: A8: 40: 41: EF: FE: CD 256 -))) 257 -))) 258 - 259 -((( 260 -((( 261 -**~ Login**: root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%)) 262 -))) 263 -))) 264 - 265 -((( 266 -((( 267 -**~ SN**: device serial number. 268 -))) 269 -))) 270 - 271 - 272 -==== 2. Quick Start & Onboarding ==== 273 - 274 -((( 275 -((( 276 276 The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port. 277 -))) 278 -))) 279 279 280 -(% class="wikigeneratedid" id="H-2" %) 281 -((( 282 - 283 -))) 89 +== 2.1 Connect HP0D Web UI == 284 284 285 -=== ==2.1ConnectHP0DWebUI=====91 +=== 2.1.1 via HP0D’s Access Point === 286 286 287 - ======2.1.1viaHP0D’sAccessPoint.======93 +At the first boot of HP0D, it will auto generate a Wi-Fi network 288 288 289 -((( 290 -((( 291 - At the first boot of HP0D, it will auto generate a Wi-Fi network 292 - 293 293 [[image:1651804327535-321.png||height="325" width="199"]] 294 -))) 295 -))) 296 296 297 -((( 298 -((( 299 - 300 -))) 301 -))) 302 - 303 -((( 304 -((( 305 305 (% class="box infomessage" %) 306 -((( 307 - called : **//HPD-dragino-xxxxxx//** 308 -))) 309 -))) 310 -))) 98 + called : **//HPD-dragino-xxxxxx//** 311 311 312 -((( 313 -((( 314 314 (% class="box infomessage" %) 315 -((( 316 - with password: **//dragino+dragino//** 317 -))) 318 -))) 319 -))) 101 + with password: **//dragino+dragino//** 102 +You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default IP 10.130.1.1 320 320 321 -((( 322 -((( 323 - 324 -))) 325 -))) 104 +[[image:1651804397792-591.png||height="386" width="733"]] 326 326 327 -((( 328 -((( 329 - 330 -))) 331 -))) 332 332 333 -((( 334 -((( 335 - You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default IP 10.130.1.1 336 -))) 337 -))) 107 +=== 2.1.2 Connect via HP0D hostname === 338 338 339 - [[image:1651804397792-591.png||height="402"width="763"]]109 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname. 340 340 111 +Like: __**//http:~/~/dragino-4ba54a//**__ 341 341 342 - 343 -====== 2.1.2 Connect via HP0D hostname ====== 344 - 345 -((( 346 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your 347 -))) 348 - 349 -((( 350 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D 351 -))) 352 - 353 -((( 354 - Web-UI via HP0D’s hostname. 355 -))) 356 - 357 - 358 - Like: __**//http:~/~/dragino-4ba54a//**__ 359 - 360 - 361 -(% style="text-align:center" %) 362 362 [[image:1651804629009-699.png]] 363 363 115 +=== 2.1.3 Connect via Ethernet Port === 364 364 365 -====== 2.1.3 Connect via Ethernet Port ====== 366 - 367 -((( 368 -((( 369 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the 370 -))) 371 -))) 372 - 373 -((( 374 -((( 375 - router’s management portal, you should be able to find what IP address the router has assigned to the HP0D. 376 -))) 377 -))) 378 - 379 -((( 380 - 381 -))) 382 - 383 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI 384 - 385 - or SSH access of HP0D. 386 - 387 -(% style="text-align:center" %) 117 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D. 118 +If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D. 388 388 [[image:1651804782523-623.png]] 389 389 121 +== 2.2 Generate QR Code == 390 390 391 - 392 -===== 2.2 Generate QR Code ===== 393 - 394 394 ((( 395 - 124 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate. 396 396 ))) 397 397 398 398 ((( 399 - 128 +Note: After onboarding, this wallet will become owner of this hotspot. 400 400 ))) 401 401 402 -(% style="text-align:center" %) 403 403 [[image:image-20220506140312-1.png||height="435" width="438"]] 404 404 405 405 406 -== ===2.3 Onboarding Hotspot =====134 +== 2.3 Onboarding Hotspot == 407 407 408 408 ((( 409 - 137 +~1. Download the Helium Hotspot APP from the Apple or Google Play store. 410 410 ))) 411 411 412 412 ((( 413 - 141 +Note: the APP version need to be greater than 3.11. 414 414 ))) 415 415 416 416 ((( 417 - 145 +2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’ 418 418 ))) 419 419 148 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]] 149 + 150 +3. Scan the QR Code you generated in the previous step. 151 + 152 +[[image:1651828211026-220.png||height="405" width="191"]] 153 + 420 420 ((( 421 - 2.To add a hotspot, select “Hotspot”.Onthis tab, click the ‘+ Add Hotspot’inthemidwherechoose155 +4. Onboarding your device 422 422 ))) 423 423 424 424 ((( 425 - t he‘DRAGINOMinerHP0D’159 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue. 426 426 ))) 427 427 428 - 1651817186037-899.png||height="429" width="206"]]194458-938.png||height="434" width="203"]]162 +[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]] 429 429 430 - ScantheQR Codeyougeneratedinthepreviousstep.164 + [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %) 431 431 432 -(% style="text-align:center" %) 433 -[[image:1651828211026-220.png||height="405" width="191"]] 434 - 435 - 4. Onboarding your device 436 - 437 - Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of 438 - 439 - mobile to onboarding server might have issue. 440 - 441 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]] 442 - 443 - [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]] 444 - 445 - 446 446 5. Check onboarding status 447 447 448 - 168 +You can check from mobile: 449 449 450 - 170 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %) 451 451 452 - 172 +You can also see the hotspot status in below link: 453 453 454 - 174 +https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//** 455 455 456 - 176 +Example: 457 457 458 - 178 +Green Synced means hotspot works normal. 459 459 460 -(% style="text-align:center" %) 461 461 [[image:1651828427715-679.png||height="374" width="635"]] 462 462 463 463 464 -== ===2.4 Set the Port Forwarding =====183 +== 2.4 Set the Port Forwarding == 465 465 466 466 ((( 467 - 186 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have. 468 468 ))) 469 469 470 -((( 471 - it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues 472 -))) 473 - 474 -((( 475 - you may have. 476 -))) 477 - 478 -(% style="text-align:center" %) 479 479 [[image:1651828514449-658.png]] 480 480 481 481 ((( ... ... @@ -483,51 +483,41 @@ 483 483 ))) 484 484 485 485 ((( 486 - 196 +Note: Please refer to more detailed Settings 487 487 ))) 488 488 489 489 ((( 490 - 200 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]] 491 491 ))) 492 492 493 493 ((( 494 - 204 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]] 495 495 ))) 496 496 207 += 3. Check the configuration of HP0D = 497 497 498 -== ==3.Checktheconfigurationof HP0D====209 +== 3.1 LoRa frequency configuration == 499 499 500 -===== 3.1 LoRa frequency configuration ===== 501 - 502 -(% style="text-align:center" %) 503 503 [[image:1651828687205-178.png||height="323" width="657"]] 504 504 213 +== 3.2 Check the LoRaWAN serveraddress == 505 505 506 - 507 -===== 3.2 Check the LoRaWAN serveraddress ===== 508 - 509 - 510 -(% style="text-align:center" %) 511 511 [[image:1651828703680-156.png||height="349" width="672"]] 512 512 217 +== 3.3 Check Miner configuration == 513 513 514 -===== 3.3 Check Miner configuration ===== 515 - 516 -(% style="text-align:center" %) 517 517 [[image:image-20220506181408-1.png||height="451" width="513"]] 518 518 519 -**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid** 221 +((( 222 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here.** 223 +))) 520 520 521 - **~button ofUpdate, andthenwait10mins to check here,**225 += 4. Installation of Antenna = 522 522 523 - 524 -==== 4. Installation of Antenna ==== 525 - 526 526 ((( 527 - 228 +HP0D use Fiber Glass Antenna. 528 528 ))) 529 529 530 -(% style="text-align:center" %) 531 531 [[image:1651832158606-882.png]] 532 532 533 533 ((( ... ... @@ -535,150 +535,165 @@ 535 535 ))) 536 536 537 537 ((( 538 - 238 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below: 539 539 ))) 540 540 541 541 ((( 542 - User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector 543 -))) 544 - 545 -((( 546 - to antenna and install as below: 547 -))) 548 - 549 -((( 550 -(% style="text-align:center" %) 551 551 [[image:1651832205608-998.png||height="349" width="198"]] 552 552 ))) 553 553 554 -= ===5. SSH Access for Linux console ====245 += 5. SSH Access for Linux console = 555 555 556 556 ((( 557 - 248 +IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 558 558 ))) 559 559 560 560 ((( 561 - 252 +Port: 22 562 562 ))) 563 563 564 564 ((( 565 - 256 +User Name: **root** 566 566 ))) 567 567 568 568 ((( 569 - 260 +Password: **Randomly generated ((% class="mark" %)found on device’s label(%%) )** 570 570 ))) 571 571 572 572 ((( 573 - 264 +After logging in, you will be in the Linux console and can enter commands as shown below. 574 574 ))) 575 575 576 -((( 577 - After logging in, you will be in the Linux console and can enter commands as shown below. 578 -))) 267 +[[image:1651832284160-991.png||height="171" width="729"]] 579 579 580 -(% style="text-align:center" %) 581 -[[image:1651832284160-991.png]] 269 += **6. How to change the Wireless function of HP0D** = 582 582 271 +The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL. 583 583 273 +== **6.1 Access the Linux console.** == 584 584 275 +Follow the previous step of Step 5. 585 585 586 -== ==6.TroubleShootings====277 +== 6.2 Install the package of network-manager == 587 587 588 - =====6.1 How to getawallet address? =====279 +Run commands: 589 589 590 -// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet. 281 +(% class="box infomessage" %) 282 +((( 283 + apt update 284 + apt install network-manager 285 +))) 591 591 287 +[[image:image-20220507140730-1.png||height="402" width="728"]] 592 592 593 -== ===6.2Onboarding ~-~- Unable toaccessWeb-UI ~-~-> Miner=====289 +== 6.3 Reboot the device == 594 594 595 -((( 596 - User can login the HP0D, able to access other Web Pages except miner page 597 -))) 291 +Run command: 598 598 293 +(% class="box infomessage" %) 599 599 ((( 600 - Ifyou firstbootthe device where you need to wait for 10 mins for initialization connection to Helium server.295 + reboot 601 601 ))) 602 602 298 +[[image:image-20220507140814-2.png]] 603 603 604 -== ===6.3Onboarding ~-~- Someparametersin minerpagehowtimeout=====300 +== 6.4 Check the wireless type == 605 605 606 -(% style="text-align:center" %) 607 -[[image:image-20220506182042-2.png||height="250" width="516"]] 302 +Run command: 608 608 609 -(% style="text-align:center" %) 610 -[[image:1651832455372-647.png||height="224" width="520"]] 304 +(% class="box infomessage" %) 305 +((( 306 + iw dev 307 +))) 611 611 309 +[[image:image-20220507140941-3.png]] 612 612 613 - HP0D is establish connectionto Heliumserver and not finished.And you might see above.311 +== 6.5 Connect the WiFi == 614 614 615 - It might relate to thenetworkwhere might up to10mins313 +Run command: 616 616 315 +(% class="box infomessage" %) 316 +((( 317 + nmtui 318 +))) 617 617 618 - ===== 6.4 Onboarding – Bad Gaterway =====320 +[[image:image-20220507140953-4.png]] 619 619 620 -(% style="text-align:center" %) 621 -[[image:1651832583790-633.png]] 322 += 7. Trouble Shootings = 622 622 623 - This is caused bythe processleadstoolongwhich just needtorefreshthe page.324 +== 7.1 How to get a wallet address? == 624 624 326 +Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet. 625 625 626 - 6.5Onboarding ~-~-Why did QR Code generateisawaysfail?328 +== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner == 627 627 628 -(% style="text-align:center" %) 629 -[[image:image-20220506182424-3.png]] 330 +((( 331 +User can login the HP0D, able to access other Web Pages except miner page. 332 +))) 630 630 631 - This may be related to the current block height, if the device is synchronizing to the latest height or if the 334 +((( 335 +If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server. 336 +))) 632 632 633 - deviceblock heightismuch lowerthanthecurrentheightas theabovepicture like'1 1',theQR code338 +== 7.3 Onboarding ~-~- Some parameters in miner page show timeout == 634 634 635 - rationmay fail.340 +[[image:image-20220506182042-2.png||height="250" width="516"]] 636 636 342 +[[image:1651832455372-647.png||height="224" width="520"]] 637 637 638 - =====6.6Onboarding~-~-WhyistheQR Codenotquite thesameasthemanual? =====344 +HP0D is establish connection to Helium server and not finished. And you might see above. 639 639 640 -(% style="text-align:center" %) 641 -[[image:1651832742262-209.png||height="297" width="365"]] 346 +It might relate to the network where might up to 10mins. 642 642 643 - Please ensure that you enter the correct wallet address andthat yournetworkisupandrunning,theusercan348 +== 7.4 Onboarding – Bad Gaterway == 644 644 645 - click the button of ‘Clean’ to re-generate the QR Code.350 +[[image:1651832583790-633.png]] 646 646 352 +This is caused by the process leads too long which just need to refresh the page. 647 647 648 -== ===6.7 Onboarding–MACaddressis‘Unknown’afterscanQRCode=====354 +== 7.5 Onboarding ~-~- Why did QR Code generate is aways fail? == 649 649 650 -(% style="text-align:center" %) 651 -[[image:1651832811038-780.png||height="462" width="216"]] 356 +[[image:image-20220506182424-3.png]] 652 652 653 - If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, 358 +((( 359 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail. 360 +))) 654 654 655 - pleasecontactustohelpyousolve.362 +== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? == 656 656 364 +[[image:1651832742262-209.png||height="297" width="365"]] 657 657 658 -===== 6.8 Onboarding – MAC address is being refreshed after scan QR Code ===== 366 +((( 367 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code. 368 +))) 659 659 660 - ////After scanQRCode,MobileAPP will connect Heliumonboardingserverandprovidethe370 +== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code == 661 661 662 - public key/ wallet address to onboardingserver.Server will returnthematchMAC address372 +[[image:1651832811038-780.png||height="462" width="216"]] 663 663 664 - for this hotspot. 374 +((( 375 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve. 376 +))) 665 665 378 +== 7.8 Onboarding – MAC address is being refreshed after scan QR Code == 666 666 667 - If you don’t see MAC address, make sure your mobile has good internet connection. 380 +((( 381 +After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot. 382 +))) 668 668 669 -(% style="text-align:center" %) 384 +((( 385 +If you don’t see MAC address, make sure your mobile has good internet connection. 386 +))) 387 + 670 670 [[image:1651832880009-473.png]] 671 671 390 +== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ == 672 672 673 - =====6.9HP0D Web~-~->Miner~-~-> Versionshows‘short’=====392 +This is caused by the server connection delay, which does not affect the normal use. 674 674 675 - This is caused by the server connection delay, which does not affect the normal use. 676 - 677 - 678 -(% style="text-align:center" %) 679 679 [[image:1651832959907-357.png]] 680 680 681 -== ===6.10 Mobile APP crash after scan the QR Code? =====396 +== 7.10 Mobile APP crash after scan the QR Code? == 682 682 683 683 * Make sure you have input the correct Wallet address to generate QR Code. 684 684 * Make sure your mobile app uses the same wallet address as the one to generate QR Code. ... ... @@ -685,44 +685,42 @@ 685 685 * Make sure your mobile app’s relevant permission are enabled. 686 686 * Known: The Android 11 version may cause this kind of issue. 687 687 688 -1. 689 -11. Why the frequency/region is not the same what I purchased? 403 +== 7.11 Why the frequency/region is not the same what I purchased? == 690 690 691 -//Each HP0D is inspected and configured prior to shipping.// 405 +((( 406 +Each HP0D is inspected and configured prior to shipping. 407 +))) 692 692 693 -//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.// 409 +((( 410 +If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you. 411 +))) 694 694 413 +== 7.12 Can use the frequency to a region where is not support? == 695 695 696 -1. 697 -11. Can use the frequency to a region where is not support? 415 +((( 416 +Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link: 417 +))) 698 698 699 -//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link// 700 - 419 +((( 701 701 [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 421 +))) 702 702 423 +== 7.13 Can change the frequency of the HP0D Miner? == 703 703 704 -1. 705 -11. Can change the frequency of the HP0D Miner? 425 +We do not recommend doing this, it may damage your device 706 706 707 - //Wedonotrecommend doingthis,it may damage your device//427 += 8. Supports = 708 708 429 +((( 430 +If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]]. 431 +))) 709 709 433 +((( 434 +With your question as detail as possible. We will reply and help you in the shortest. 435 +))) 710 710 437 += 9. Order Info = 711 711 712 - 713 -1. Supports 714 - 715 -//If you are experiencing issues and can’t solve, you can send mail to// 716 - 717 -[[//support@dragino.com//>>mailto:support@dragino.com]] 718 - 719 -//With your question as detail as possible. We will reply and help you in the shortest.// 720 - 721 - 722 - 723 - 724 -1. Order Info 725 - 726 726 **HP0D-XXX** 727 727 728 728 **XXX**: Frequency Band ... ... @@ -730,29 +730,46 @@ 730 730 * 868: For Bands: EU868,IN865 731 731 * 915: For Bands: US915,AU915,AS923,KR920 732 732 733 -1. Manufacturer Info 446 += 10. Manufacturer Info = 734 734 448 +((( 735 735 **Shenzhen Dragino Technology Development co. LTD** 450 +))) 736 736 452 +((( 737 737 Room 202, Block B, BCT Incubation Bases (BaoChengTai), No.8 CaiYunRoad 454 +))) 738 738 456 +((( 739 739 LongCheng Street, LongGang District ; Shenzhen 518116,China 458 +))) 740 740 460 += 11. FCC Warning = 741 741 742 -1. FCC Warning 743 - 462 +((( 744 744 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 464 +))) 745 745 466 +((( 746 746 ~-~- Reorient or relocate the receiving antenna. 468 +))) 747 747 470 +((( 748 748 ~-~- Increase the separation between the equipment and receiver. 472 +))) 749 749 474 +((( 750 750 ~-~- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 476 +))) 751 751 478 +((( 752 752 ~-~- Consult the dealer or an experienced radio/TV technician for help. 480 +))) 753 753 754 - 482 +((( 755 755 Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. 484 +))) 756 756 757 - 486 +((( 758 758 The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. 488 +)))
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