Changes for page HP0D -- Full Hotspot for Helium User Manual
Last modified by Xiaoling on 2024/10/21 15:44
From version 66.1
edited by Edwin Chen
on 2022/05/07 10:25
on 2022/05/07 10:25
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... ... @@ -1,1 +1,1 @@ 1 -XWiki. Edwin1 +XWiki.Xiaoling - Content
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... ... @@ -1,195 +1,53 @@ 1 1 2 2 3 + 3 3 (% style="text-align:center" %) 4 4 [[image:1651802206983-860.png||height="645" width="602"]] 5 5 6 6 7 -((( 8 8 **HP0D Full Hotspot for Helium User Manual** 9 -))) 10 10 11 11 12 - 13 - 14 - 15 15 {{toc/}} 16 16 13 +==== ==== 17 17 15 +==== ==== 16 + 18 18 ==== 1. Introduction ==== 19 19 20 20 ===== 1.1 What is HP0D ===== 21 21 22 -((( 23 -((( 24 -((( 25 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, 26 -))) 27 -))) 21 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long ranges at low data rates. 28 28 29 -((( 30 -((( 31 - Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long ranges 32 -))) 33 -))) 23 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**. 34 34 35 -((( 36 -((( 37 - at low data rates. 38 -))) 39 -))) 40 -))) 25 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives. 41 41 42 -((( 43 -((( 44 -((( 45 - 46 -))) 47 -))) 48 -))) 27 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network. 49 49 50 -((( 51 -((( 52 -((( 53 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in 54 -))) 55 -))) 56 56 57 -((( 58 -((( 59 - ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech 60 -))) 61 -))) 62 - 63 -((( 64 -((( 65 - packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. 66 -))) 67 -))) 68 - 69 -((( 70 -((( 71 - HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining** 72 -))) 73 -))) 74 -))) 75 - 76 -((( 77 -((( 78 -((( 79 -**~ and connects max 2 x LoRaWAN servers at the same time**. 80 -))) 81 -))) 82 -))) 83 - 84 -((( 85 -((( 86 -((( 87 - 88 -))) 89 -))) 90 -))) 91 - 92 -((( 93 -((( 94 -((( 95 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use 96 -))) 97 -))) 98 - 99 -((( 100 -((( 101 - for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives. 102 -))) 103 -))) 104 -))) 105 - 106 -((( 107 -((( 108 -((( 109 - 110 -))) 111 -))) 112 -))) 113 - 114 -((( 115 -((( 116 -((( 117 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also 118 -))) 119 -))) 120 - 121 -((( 122 -((( 123 - customize the frequency bands to use in their own LoRaWAN network. 124 -))) 125 -))) 126 -))) 127 - 128 - 129 129 ===== 1.2 Specifications ===== 130 130 131 -((( 132 -((( 133 -**~ Hardware System:** 134 -))) 135 -))) 32 +**~ Hardware System:** 136 136 137 -((( 138 -((( 139 139 Linux Part: 140 -))) 141 -))) 142 142 143 -* ((( 144 -((( 145 -Raspberry Pi 4 146 -))) 147 -))) 36 +* Raspberry Pi 4 148 148 149 -((( 150 -((( 151 -**~ Interface:** 152 -))) 153 -))) 38 +**~ Interface:** 154 154 155 -* ((( 156 -((( 157 -10M/100M RJ45 Ports x 1 158 -))) 159 -))) 160 -* ((( 161 -((( 162 -LoRaWAN Wireless 163 -))) 164 -))) 165 -* ((( 166 -((( 167 -Power Input: 12V 2A, DC 168 -))) 169 -))) 40 +* 10M/100M RJ45 Ports x 1 41 +* LoRaWAN Wireless 42 +* Power Input: 12V 2A, DC 170 170 171 -((( 172 -((( 173 -**~ Operating Condition:** 174 -))) 175 -))) 44 +**~ Operating Condition:** 176 176 177 -* ((( 178 -((( 179 -Work Temperature: -20 ~~ 65°C 180 -))) 181 -))) 182 -* ((( 183 -((( 184 -Storage Temperature: -20 ~~ 65°C 185 -))) 186 -))) 187 -* ((( 188 -((( 189 -Power Input: 12V 2A, DC 190 -))) 191 -))) 46 +* Work Temperature: -20 ~~ 65°C 47 +* Storage Temperature: -20 ~~ 65°C 48 +* Power Input: 12V 2A, DC 192 192 50 + 193 193 ===== 1.3 Features ===== 194 194 195 195 * Open-Source Linux system ... ... @@ -207,75 +207,36 @@ 207 207 * Include prepaid $40 onboarding cost and $10 location cost. 208 208 * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]]. 209 209 68 + 210 210 ===== 1.4 Label info and login name ===== 211 211 212 212 213 -[[image:1651803959860-394.png||height="500" width="375"]] 72 +(% style="text-align:center" %) 73 +[[image:1651803959860-394.png||height="653" width="490"]] 214 214 215 215 216 216 217 -((( 218 -((( 219 219 **~ Label information:** 220 -))) 221 -))) 222 222 223 -((( 224 -((( 225 - 226 -))) 227 -))) 228 228 229 -((( 230 -((( 231 -**~ Device host name:** (% class="mark" %)dragino-xxxxxx 232 -))) 233 -))) 80 +**~ Device host name//~://**// dragino-xxxxxx// 234 234 235 -((( 236 -((( 237 -**~ Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 238 -))) 239 -))) 82 +**~ Band**//: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864// 240 240 241 -((( 242 -((( 243 -**~ Miner animal name**: xxx-xxx-xxx 244 -))) 245 -))) 84 +**// Miner animal name//**//: xxx-xxx-xxx// 246 246 247 -((( 248 -((( 249 -**~ Miner address**: 112xxxxxx 250 -))) 251 -))) 86 +**// Miner address//**//: 112xxxxxx// 252 252 253 -((( 254 -((( 255 -**~ Eth MAC address**: A8: 40: 41: EF: FE: CD 256 -))) 257 -))) 88 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD// 258 258 259 -((( 260 -((( 261 -**~ Login**: root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%)) 262 -))) 263 -))) 90 +**~ Login**//: root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)// 264 264 265 -((( 266 -((( 267 -**~ SN**: device serial number. 268 -))) 269 -))) 92 +**~ SN**//: device serial number.// 270 270 271 271 272 272 ==== 2. Quick Start & Onboarding ==== 273 273 274 -((( 275 -((( 276 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port. 277 -))) 278 -))) 97 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port. 279 279 280 280 (% class="wikigeneratedid" id="H-2" %) 281 281 ((( ... ... @@ -286,73 +286,35 @@ 286 286 287 287 ====== 2.1.1 via HP0D’s Access Point. ====== 288 288 289 -((( 290 -((( 291 - At the first boot of HP0D, it will auto generate a Wi-Fi network 108 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]] 292 292 293 -[[image:1651804327535-321.png||height="325" width="199"]] 294 -))) 295 -))) 296 296 297 -((( 298 -((( 299 - 300 -))) 301 -))) 302 - 303 -((( 304 -((( 305 -(% class="box infomessage" %) 306 -((( 307 307 called : **//HPD-dragino-xxxxxx//** 308 -))) 309 -))) 310 -))) 311 311 312 -((( 313 -((( 314 -(% class="box infomessage" %) 315 -((( 316 316 with password: **//dragino+dragino//** 317 -))) 318 -))) 319 -))) 320 320 321 -((( 322 -((( 323 - 324 -))) 325 -))) 326 326 327 -((( 328 -((( 329 - 330 -))) 331 -))) 332 332 333 -((( 334 -((( 335 - You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default IP 10.130.1.1 336 -))) 337 -))) 117 + You can use a PC to connect to this Wi-Fi network. The PC will 338 338 339 - [[image:1651804397792-591.png||height="402"width="763"]]119 + get an IP address 10.130.1.xxx and the HP0D has the default 340 340 121 + IP 10.130.1.1 341 341 342 342 124 + 125 +(% style="text-align:center" %) 126 +[[image:1651804397792-591.png]] 127 + 128 + 129 + 343 343 ====== 2.1.2 Connect via HP0D hostname ====== 344 344 345 -((( 346 346 Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your 347 -))) 348 348 349 -((( 350 350 PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D 351 -))) 352 352 353 -((( 354 354 Web-UI via HP0D’s hostname. 355 -))) 356 356 357 357 358 358 Like: __**//http:~/~/dragino-4ba54a//**__ ... ... @@ -364,26 +364,11 @@ 364 364 365 365 ====== 2.1.3 Connect via Ethernet Port ====== 366 366 367 -((( 368 -((( 369 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the 370 -))) 371 -))) 148 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D. 372 372 373 -((( 374 -((( 375 - router’s management portal, you should be able to find what IP address the router has assigned to the HP0D. 376 -))) 377 -))) 378 378 379 -((( 380 - 381 -))) 151 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D. 382 382 383 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI 384 - 385 - or SSH access of HP0D. 386 - 387 387 (% style="text-align:center" %) 388 388 [[image:1651804782523-623.png]] 389 389 ... ... @@ -391,300 +391,226 @@ 391 391 392 392 ===== 2.2 Generate QR Code ===== 393 393 394 -((( 395 395 Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate. 396 -))) 397 397 398 -((( 399 399 Note: After onboarding, this wallet will become owner of this hotspot. 400 -))) 401 401 402 402 (% style="text-align:center" %) 403 -[[image:image-20220506140312-1.png ||height="435" width="438"]]165 +[[image:image-20220506140312-1.png]] 404 404 405 405 168 + 406 406 ===== 2.3 Onboarding Hotspot ===== 407 407 408 -((( 409 409 ~1. Download the Helium Hotspot APP from the Apple or Google Play store. 410 -))) 411 411 412 -((( 413 413 Note: the APP version need to be greater than 3.11. 414 -))) 415 415 416 -((( 417 - 418 -))) 175 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’ 419 419 420 -((( 421 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose 422 -))) 423 - 424 -((( 425 - the ‘DRAGINO Miner HP0D’ 426 -))) 427 - 428 428 [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]] 429 429 430 430 3. Scan the QR Code you generated in the previous step. 431 431 432 -(% style="text-align:center" %) 433 -[[image:1651828211026-220.png||height="405" width="191"]] 434 434 435 435 4. Onboarding your device 436 436 437 - 184 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue. 438 438 439 - mobile to onboarding server might have issue. 440 - 441 441 [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]] 442 442 443 - [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]] 444 444 445 445 446 -5. Check onboarding status 447 447 448 - You can check from mobile: 449 449 450 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]] 451 451 452 - You can also see thehotspotstatusin below link:193 +1. Check onboarding status 453 453 454 - ttps:~/~/explorer.helium.com/hotspots/**//<(%class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**195 +You can check from mobile: 455 455 456 - Example:197 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]] 457 457 458 - GreenSyncedmeanshotspotworks normal.199 +You can also see the hotspot status in below link: 459 459 460 -(% style="text-align:center" %) 461 -[[image:1651828427715-679.png||height="374" width="635"]] 201 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//** 462 462 203 +Example: 463 463 464 - =====2.4SetthePortForwarding=====205 +Green Synced means hotspot works normal. 465 465 466 -((( 467 - Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times 468 -))) 207 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]] 469 469 470 -((( 471 - it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues 472 -))) 473 473 474 -((( 475 - you may have. 476 -))) 477 477 478 -(% style="text-align:center" %) 479 -[[image:1651828514449-658.png]] 480 480 481 -((( 482 - 483 -))) 484 484 485 -((( 486 - Note: Please refer to more detailed Settings 487 -))) 213 +1. 214 +11. Set the Port Forwarding 488 488 489 -((( 490 - [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]] 491 -))) 216 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have. 492 492 493 -((( 494 - [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]] 495 -))) 218 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]] 496 496 497 497 498 - ==== 3. ChecktheconfigurationofHP0D====221 +Note: Please refer to more detailed Settings 499 499 500 - ===== 3.1 LoRa frequencyconfiguration=====223 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]] 501 501 502 -(% style="text-align:center" %) 503 -[[image:1651828687205-178.png||height="323" width="657"]] 225 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]] 504 504 505 505 506 506 507 -===== 3.2 Check the LoRaWAN serveraddress ===== 508 508 509 509 510 - (%style="text-align:center"%)511 - [[image:1651828703680-156.png||height="349" width="672"]]231 +1. Check the configuration of HP0D 232 +11. LoRa frequency configuration 512 512 234 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]] 513 513 514 -===== 3.3 Check Miner configuration ===== 236 +1. 237 +11. Check the LoRaWAN serveraddress. 515 515 516 -(% style="text-align:center" %) 517 -[[image:image-20220506181408-1.png||height="451" width="513"]] 239 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]] 518 518 519 -**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid** 520 520 521 -**~ button of Update, and then wait 10mins to check here,** 522 522 523 523 524 -==== 4. Installation of Antenna ==== 525 525 526 -((( 527 - HP0D use Fiber Glass Antenna. 528 -))) 529 529 530 -(% style="text-align:center" %) 531 -[[image:1651832158606-882.png]] 532 532 533 -((( 534 - 535 -))) 536 536 537 -((( 538 - 539 -))) 540 540 541 -((( 542 - User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector 543 -))) 249 +1. 250 +11. Check Miner configuration 544 544 545 -((( 546 - to antenna and install as below: 547 -))) 252 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]] 548 548 549 -((( 550 -(% style="text-align:center" %) 551 -[[image:1651832205608-998.png||height="349" width="198"]] 552 -))) 254 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,** 553 553 554 -==== 5. SSH Access for Linux console ==== 555 555 556 -((( 557 - IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 558 -))) 559 559 560 -((( 561 - Port: 22 562 -))) 563 563 564 -((( 565 - User Name: **root** 566 -))) 567 567 568 -((( 569 - Password: **Randomly generated ((% class="mark" %)found on device’s label(%%) )** 570 -))) 260 +1. Installation of Antenna 571 571 572 -((( 573 - 574 -))) 262 +HP0D use Fiber Glass Antenna. 575 575 576 -((( 577 - After logging in, you will be in the Linux console and can enter commands as shown below. 578 -))) 264 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]] 579 579 580 -(% style="text-align:center" %) 581 -[[image:1651832284160-991.png]] 266 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below: 582 582 583 583 269 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]] 584 584 585 585 586 -==== 6. Trouble Shootings ==== 587 587 588 -===== 6.1 How to get a wallet address? ===== 589 589 590 -// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet. 591 591 275 +1. SSH Access for Linux console 592 592 593 - =====6.2 Onboarding~-~-UnabletoaccessWeb-UI~-~->Miner=====277 +IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 594 594 595 -((( 596 - User can login the HP0D, able to access other Web Pages except miner page 597 -))) 279 +Port: 22 598 598 599 -((( 600 - If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server. 601 -))) 281 +User Name: **root** 602 602 283 +Password: **Randomly generated (found on device’s label )** 603 603 604 -===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout ===== 605 605 606 -(% style="text-align:center" %) 607 -[[image:image-20220506182042-2.png||height="250" width="516"]] 286 +After logging in, you will be in the Linux console and can enter commands as shown below. 608 608 609 -(% style="text-align:center" %) 610 -[[image:1651832455372-647.png||height="224" width="520"]] 288 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]] 611 611 612 612 613 - HP0D is establish connection to Helium server and not finished. And you might see above. 614 614 615 - It might relate to the network where might up to 10mins 616 616 293 +1. Trouble Shootings 294 +11. How to get a wallet address? 617 617 618 - ===== 6.4 Onboarding–BadGaterway=====296 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.// 619 619 620 -(% style="text-align:center" %) 621 -[[image:1651832583790-633.png]] 622 622 623 - This is caused by the process leads too long which just need to refresh the page. 299 +1. 300 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner 624 624 302 +//User can login the HP0D, able to access other Web Pages except miner page// 625 625 626 -6.5 Onboarding ~-~- Why did QR Code generate is aways fail? 627 627 628 -(% style="text-align:center" %) 629 -[[image:image-20220506182424-3.png]] 305 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.// 630 630 631 - This may be related to the current block height, if the device is synchronizing to the latest height or if the 632 632 633 - device block height is much lower than the current height as the above picture like '1 1', the QR code 308 +1. 309 +11. Onboarding ~-~- Some parameters in miner page show timeout 634 634 635 - neration may fail.311 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]] 636 636 313 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]] 637 637 638 - =====6.6Onboarding~-~-WhyistheQR Codenotquite thesameasthemanual? =====315 +//HP0D is establish connection to Helium server and not finished. And you might see above.// 639 639 640 -(% style="text-align:center" %) 641 -[[image:1651832742262-209.png||height="297" width="365"]] 317 +//It might relate to the network where might up to 10mins// 642 642 643 - Please ensure that you enter the correct wallet address and that your network is up and running, the user can 644 644 645 - click the button of ‘Clean’ to re-generate the QR Code. 320 +1. 321 +11. Onboarding – Bad Gaterway 646 646 323 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]] 647 647 648 - =====6.7Onboarding–MACaddressis‘Unknown’aftercanQR Code=====325 +//This is caused by the process leads too long which just need to refresh the page.// 649 649 650 -(% style="text-align:center" %) 651 -[[image:1651832811038-780.png||height="462" width="216"]] 652 652 653 - If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, 328 +1. 329 +11. Onboarding ~-~- Why did QR Code generate is aways fail? 654 654 655 - pleasecontact ustoelpyou solve.331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]] 656 656 333 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail 657 657 658 -===== 6.8 Onboarding – MAC address is being refreshed after scan QR Code ===== 659 659 660 -// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the 336 +1. 337 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual? 661 661 662 - public key/ wallet addresstoonboarding server. Server will return thematch MACaddress339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]] 663 663 664 - for this hotspot.341 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code. 665 665 666 666 667 - If you don’t see MAC address, make sure your mobile has good internet connection. 344 +1. 345 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code 668 668 669 -(% style="text-align:center" %) 670 -[[image:1651832880009-473.png]] 347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]] 671 671 349 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve. 672 672 673 -===== 6.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ===== 674 674 675 - This is caused by the server connection delay, which does not affect the normal use. 352 +1. 353 +11. Onboarding – MAC address is being refreshed after scan QR Code 676 676 355 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.// 677 677 678 -(% style="text-align:center" %) 679 -[[image:1651832959907-357.png]] 680 680 681 - =====6.10Mobile APPcrashafterscantheQRCode?=====358 +//If you don’t see MAC address, make sure your mobile has good internet connection.// 682 682 683 -* Make sure you have input the correct Wallet address to generate QR Code. 684 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code. 685 -* Make sure your mobile app’s relevant permission are enabled. 686 -* Known: The Android 11 version may cause this kind of issue. 360 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]] 687 687 362 + 363 + 364 + 365 +1. 366 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ 367 + 368 +//This is caused by the server connection delay, which does not affect the normal use.// 369 + 370 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]] 371 + 372 + 373 +* 374 +*1. Mobile APP crash after scan the QR Code? 375 +* //Make sure you have input the correct Wallet address to generate QR Code.// 376 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.// 377 +* //Make sure your mobile app’s relevant permission are enabled.// 378 +* //Known: The Android 11 version may cause this kind of issue.// 379 + 688 688 1. 689 689 11. Why the frequency/region is not the same what I purchased? 690 690 ... ... @@ -756,3 +756,4 @@ 756 756 757 757 758 758 The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. 451 +
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