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edited by Xiaoling
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1 -XWiki.Edwin
1 +XWiki.Xiaoling
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1 1  
2 2  
3 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png]]
4 +
3 3  (% style="text-align:center" %)
4 -[[image:1651802206983-860.png||height="645" width="602"]]
6 +[[image:1651802206983-860.png]]
5 5  
6 6  
7 -(((
8 -**HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
11 11  
11 +**HP0D Full Hotspot for Helium User Manual**
12 12  
13 +[[image:1651802187690-980.png]]
13 13  
15 +Document Version: 1.1
14 14  
15 -{{toc/}}
16 16  
18 +|**Version**|**Description**|**Date**
19 +|1.0|Release|2022-Apr-8
20 +|1.1|Add trouble shootings|2022-Apr-24
21 +| | |
22 +| | |
23 +| | |
24 +| | |
17 17  
18 -==== 1. Introduction ====
19 19  
20 -===== 1.1 What is HP0D =====
21 21  
22 -(((
23 -(((
24 -(((
25 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
26 -)))
27 -)))
28 28  
29 -(((
30 -(((
31 - Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
32 -)))
33 -)))
34 34  
35 -(((
36 -(((
37 - at low data rates.
38 -)))
39 -)))
40 -)))
41 41  
42 -(((
43 -(((
44 -(((
45 -
46 -)))
47 -)))
48 -)))
31 +~1. Introduction
49 49  
50 -(((
51 -(((
52 -(((
53 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
54 -)))
55 -)))
33 + 1.1 What is HP0D
56 56  
57 -(((
58 -(((
59 - ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
60 -)))
61 -)))
35 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
62 62  
63 -(((
64 -(((
65 - packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
66 -)))
67 -)))
37 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
68 68  
69 -(((
70 -(((
71 - HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
72 -)))
73 -)))
74 -)))
39 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
75 75  
76 -(((
77 -(((
78 -(((
79 -**~ and connects max 2 x LoRaWAN servers at the same time**.
80 -)))
81 -)))
82 -)))
41 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
83 83  
84 -(((
85 -(((
86 -(((
87 -
88 -)))
89 -)))
90 -)))
91 91  
92 -(((
93 -(((
94 -(((
95 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
96 -)))
97 -)))
98 98  
99 -(((
100 -(((
101 - for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
102 -)))
103 -)))
104 -)))
105 105  
106 -(((
107 -(((
108 -(((
109 -
110 -)))
111 -)))
112 -)))
46 +1.
47 +11. Specifications
113 113  
114 -(((
115 -(((
116 -(((
117 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
118 -)))
119 -)))
49 +**Hardware System:**
120 120  
121 -(((
122 -(((
123 - customize the frequency bands to use in their own LoRaWAN network.
124 -)))
125 -)))
126 -)))
51 + Linux Part:
127 127  
53 +* Raspberry Pi 4
128 128  
129 -===== 1.2 Specifications =====
130 130  
131 -(((
132 -(((
133 -**~ Hardware System:**
134 -)))
135 -)))
56 +**Interface:**
136 136  
137 -(((
138 -(((
139 - Linux Part:
140 -)))
141 -)))
58 +* 10M/100M RJ45 Ports x 1
59 +* LoRaWAN Wireless
60 +* Power Input: 12V 2A, DC
142 142  
143 -* (((
144 -(((
145 -Raspberry Pi 4
146 -)))
147 -)))
148 148  
149 -(((
150 -(((
151 -**~ Interface:**
152 -)))
153 -)))
63 +**Operating Condition:**
154 154  
155 -* (((
156 -(((
157 -10M/100M RJ45 Ports x 1
158 -)))
159 -)))
160 -* (((
161 -(((
162 -LoRaWAN Wireless
163 -)))
164 -)))
165 -* (((
166 -(((
167 -Power Input: 12V 2A, DC
168 -)))
169 -)))
65 +* Work Temperature: -20 ~~ 65°C
66 +* Storage Temperature: -20 ~~ 65°C
67 +* Power Input: 12V 2A, DC
170 170  
171 -(((
172 -(((
173 -**~ Operating Condition:**
174 -)))
175 -)))
176 176  
177 -* (((
178 -(((
179 -Work Temperature: -20 ~~ 65°C
180 -)))
181 -)))
182 -* (((
183 -(((
184 -Storage Temperature: -20 ~~ 65°C
185 -)))
186 -)))
187 -* (((
188 -(((
189 -Power Input: 12V 2A, DC
190 -)))
191 -)))
192 192  
193 -===== 1.3 Features =====
194 194  
72 +*
73 +*1. Features
195 195  * Open-Source Linux system
196 196  * RPi4 with 2G /4G or 8G RAM
197 197  * Managed by Web GUI, SSH via Internet
... ... @@ -207,485 +207,332 @@
207 207  * Include prepaid $40 onboarding cost and $10 location cost.
208 208  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
209 209  
210 -===== 1.4 Label info and login name =====
211 211  
212 212  
213 -[[image:1651803959860-394.png||height="500" width="375"]]
214 214  
215 215  
216 216  
217 -(((
218 -(((
219 -**~ Label information:**
220 -)))
221 -)))
94 +1.
95 +11. Label info and login name
222 222  
223 -(((
224 -(((
225 -
226 -)))
227 -)))
97 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg]]
228 228  
229 -(((
230 -(((
231 -**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
232 -)))
233 -)))
234 234  
235 -(((
236 -(((
237 -**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
238 -)))
239 -)))
100 +**Label information:**
240 240  
241 -(((
242 -(((
243 -**~ Miner animal name**: xxx-xxx-xxx
244 -)))
245 -)))
246 246  
247 -(((
248 -(((
249 -**~ Miner address**:          112xxxxxx
250 -)))
251 -)))
103 +**Device host name//~://**// dragino-xxxxxx//
252 252  
253 -(((
254 -(((
255 -**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
256 -)))
257 -)))
105 +**Band**//:                             US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
258 258  
259 -(((
260 -(((
261 -**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
262 -)))
263 -)))
107 +**//Miner animal name//**//: xxx-xxx-xxx//
264 264  
265 -(((
266 -(((
267 -**~ SN**:  device serial number.
268 -)))
269 -)))
109 +**//Miner address//**//:          112xxxxxx//
270 270  
111 +**Eth MAC address**//: A8: 40: 41: EF: FE: CD//
271 271  
272 -==== 2. Quick Start & Onboarding ====
113 +**Login**//:                         root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
273 273  
274 -(((
275 -(((
115 +**SN**//: device serial number.//
116 +
117 +
118 +
119 +
120 +1. Quick Start & Onboarding
121 +
276 276  The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
277 -)))
278 -)))
279 279  
280 -(% class="wikigeneratedid" id="H-2" %)
281 -(((
282 -
283 -)))
284 284  
285 -===== 2.1  Connect HP0D Web UI =====
125 +1.
126 +11. Connect HP0D Web UI
127 +111. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image003.png]] via HP0D’s Access Point.
286 286  
287 -====== 2.1.1 via HP0D’s Access Point. ======
129 +At the first boot of HP0D, it will auto generate a Wi-Fi network
288 288  
289 -(((
290 -(((
291 - At the first boot of HP0D, it will auto generate a Wi-Fi network
292 292  
293 -[[image:1651804327535-321.png||height="325" width="199"]]
294 -)))
295 -)))
296 296  
297 -(((
298 -(((
299 -
300 -)))
301 -)))
302 302  
303 -(((
304 -(((
305 -(% class="box infomessage" %)
306 -(((
307 - called           : **//HPD-dragino-xxxxxx//**
308 -)))
309 -)))
310 -)))
311 311  
312 -(((
313 -(((
314 -(% class="box infomessage" %)
315 -(((
316 - with password:  **//dragino+dragino//**
317 -)))
318 -)))
319 -)))
135 + called           : **//HPD-dragino-xxxxxx//**
320 320  
321 -(((
322 -(((
323 -
324 -)))
325 -)))
137 +with password:  **//dragino+dragino//**
326 326  
327 -(((
328 -(((
329 -
330 -)))
331 -)))
332 332  
333 -(((
334 -(((
335 - You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
336 -)))
337 -)))
338 338  
339 -[[image:1651804397792-591.png||height="402" width="763"]]
141 +You can use a PC to connect to this Wi-Fi network. The PC will
340 340  
143 +get an IP address 10.130.1.xxx and the HP0D has the default
341 341  
145 +IP 10.130.1.1
342 342  
343 -====== 2.1.2 Connect via HP0D hostname ======
344 344  
345 -(((
346 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
347 -)))
148 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image004.png]]
348 348  
349 -(((
350 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
351 -)))
352 352  
353 -(((
354 - Web-UI via HP0D’s hostname.
355 -)))
356 356  
357 357  
358 - Like: __**//http:~/~/dragino-4ba54a//**__
153 +1.
154 +11.
155 +111. Connect via HP0D hostname
359 359  
157 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
360 360  
361 -(% style="text-align:center" %)
362 -[[image:1651804629009-699.png]]
159 +PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
363 363  
161 +Web-UI via HP0D’s hostname.
364 364  
365 -====== 2.1.3 Connect via Ethernet Port ======
366 366  
367 -(((
368 -(((
369 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
370 -)))
371 -)))
164 +Like: **//http:~/~/dragino-4ba54a//**
372 372  
373 -(((
374 -(((
375 - router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
376 -)))
377 -)))
166 + [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image005.png]]
378 378  
379 -(((
380 -
381 -)))
382 382  
383 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
169 +1.
170 +11.
171 +111. Connect via Ethernet Port
384 384  
385 - or SSH access of HP0D.
386 386  
387 -(% style="text-align:center" %)
388 -[[image:1651804782523-623.png]]
174 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
389 389  
390 390  
177 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
391 391  
392 -===== 2.2 Generate QR Code =====
179 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image006.png]]
393 393  
394 -(((
395 - Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
396 -)))
397 397  
398 -(((
399 - Note: After onboarding, this wallet will become owner of this hotspot.
400 -)))
401 401  
402 -(% style="text-align:center" %)
403 -[[image:image-20220506140312-1.png||height="435" width="438"]]
183 +1.
184 +11. Generate QR Code
404 404  
186 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
405 405  
406 -===== 2.3 Onboarding Hotspot =====
188 +Note: After onboarding, this wallet will become owner of this hotspot.
407 407  
408 -(((
409 - ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
410 -)))
190 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
411 411  
412 -(((
413 - Note: the APP version need to be greater than 3.11.
414 -)))
415 415  
416 -(((
417 -
418 -)))
419 419  
420 -(((
421 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
422 -)))
423 423  
424 -(((
425 - the ‘DRAGINO Miner HP0D’
426 -)))
195 +1.
196 +11. Onboarding Hotspot
197 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
427 427  
428 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
199 +Note: the APP version need to be greater than 3.11.
429 429  
430 - 3. Scan the QR Code you generated in the previous step.
431 431  
432 -(% style="text-align:center" %)
433 -[[image:1651828211026-220.png||height="405" width="191"]]
202 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
203 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
434 434  
435 - 4. Onboarding your device
436 436  
437 - Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
206 +1. Scan the QR Code you generated in the previous step.
438 438  
439 - mobile to onboarding server might have issue.
208 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
440 440  
441 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
442 442  
443 - [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
211 +1. Onboarding your device
444 444  
213 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
445 445  
446 -5. Check onboarding status
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
447 447  
448 - You can check from mobile:
449 449  
450 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
218 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
451 451  
452 - You can also see the hotspot status in below link:
453 453  
454 - https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
455 455  
456 - Example:
457 457  
458 - Green Synced means hotspot works normal.
223 +1. Check onboarding status
459 459  
460 -(% style="text-align:center" %)
461 -[[image:1651828427715-679.png||height="374" width="635"]]
225 +You can check from mobile:
462 462  
227 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
463 463  
464 -===== 2.4 Set the Port Forwarding =====
229 +You can also see the hotspot status in below link:
465 465  
466 -(((
467 - Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
468 -)))
231 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
469 469  
470 -(((
471 - it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
472 -)))
233 +Example:
473 473  
474 -(((
475 - you may have.
476 -)))
235 +Green Synced means hotspot works normal.
477 477  
478 -(% style="text-align:center" %)
479 -[[image:1651828514449-658.png]]
237 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
480 480  
481 -(((
482 -
483 -)))
484 484  
485 -(((
486 - Note: Please refer to more detailed Settings
487 -)))
488 488  
489 -(((
490 - [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
491 -)))
492 492  
493 -(((
494 - [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
495 -)))
496 496  
243 +1.
244 +11. Set the Port Forwarding
497 497  
498 -==== 3. Check the configuration of HP0D ====
499 499  
500 -===== 3.1 LoRa frequency configuration =====
247 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
501 501  
502 -(% style="text-align:center" %)
503 -[[image:1651828687205-178.png||height="323" width="657"]]
249 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
504 504  
505 505  
252 +Note: Please refer to more detailed Settings
506 506  
507 -===== 3.2 Check the LoRaWAN serveraddress =====
254 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
508 508  
256 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
509 509  
510 -(% style="text-align:center" %)
511 -[[image:1651828703680-156.png||height="349" width="672"]]
512 512  
513 513  
514 -===== 3.3 Check Miner configuration =====
515 515  
516 -(% style="text-align:center" %)
517 -[[image:image-20220506181408-1.png||height="451" width="513"]]
518 518  
519 -**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
262 +1. Check the configuration of HP0D
263 +11. LoRa frequency configuration
520 520  
521 -**~ button of Update, and then wait 10mins to check here,**
522 522  
266 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
523 523  
524 -==== 4. Installation of Antenna ====
268 +1.
269 +11. Check the LoRaWAN serveraddress.
525 525  
526 -(((
527 - HP0D use Fiber Glass Antenna.
528 -)))
271 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
529 529  
530 -(% style="text-align:center" %)
531 -[[image:1651832158606-882.png]]
532 532  
533 -(((
534 -
535 -)))
536 536  
537 -(((
538 -
539 -)))
540 540  
541 -(((
542 - User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
543 -)))
544 544  
545 -(((
546 - to antenna and install as below:
547 -)))
548 548  
549 -(((
550 -(% style="text-align:center" %)
551 -[[image:1651832205608-998.png||height="349" width="198"]]
552 -)))
553 553  
554 -==== 5. SSH Access for Linux console ====
555 555  
556 -(((
557 - IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
558 -)))
559 559  
560 -(((
561 - Port:         22
562 -)))
281 +1.
282 +11. Check Miner configuration
563 563  
564 -(((
565 - User Name:      **root**
566 -)))
284 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
567 567  
568 -(((
569 - Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
570 -)))
286 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
571 571  
572 -(((
573 -
574 -)))
575 575  
576 -(((
577 - After logging in, you will be in the Linux console and can enter commands as shown below.
578 -)))
579 579  
580 -(% style="text-align:center" %)
581 -[[image:1651832284160-991.png]]
582 582  
583 583  
292 +1. Installation of Antenna
584 584  
294 +HP0D use Fiber Glass Antenna.
585 585  
586 -==== 6. Trouble Shootings ====
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
587 587  
588 -===== 6.1 How to get a wallet address? =====
298 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
589 589  
590 -// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
591 591  
301 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
592 592  
593 -===== 6.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
594 594  
595 -(((
596 - User can login the HP0D, able to access other Web Pages except miner page
597 -)))
598 598  
599 -(((
600 - If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
601 -)))
602 602  
603 603  
604 -===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout =====
307 +1. SSH Access for Linux console
605 605  
606 -(% style="text-align:center" %)
607 -[[image:image-20220506182042-2.png||height="250" width="516"]]
309 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
608 608  
609 -(% style="text-align:center" %)
610 -[[image:1651832455372-647.png||height="224" width="520"]]
311 +Port:         22
611 611  
313 +User Name:      **root**
612 612  
613 - HP0D is establish connection to Helium server and not finished. And you might see above.
315 +Password:         **Randomly generated （found on device’s label ）**
614 614  
615 - It might relate to the network where might up to 10mins
616 616  
318 +After logging in, you will be in the Linux console and can enter commands as shown below.
617 617  
618 -===== 6.4 Onboarding – Bad Gaterway =====
320 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
619 619  
620 -(% style="text-align:center" %)
621 -[[image:1651832583790-633.png]]
622 622  
623 - This is caused by the process leads too long which just need to refresh the page.
624 624  
625 625  
626 -6.5 Onboarding ~-~- Why did QR Code generate is aways fail?
325 +1. Trouble Shootings
326 +11. How to get a wallet address?
627 627  
628 -(% style="text-align:center" %)
629 -[[image:image-20220506182424-3.png]]
328 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
630 630  
631 - This may be related to the current block height, if the device is synchronizing to the latest height or if the
632 632  
633 - device block height is much lower than the current height as the above picture like '1 1', the QR code
331 +1.
332 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
634 634  
635 - generation may fail.
636 636  
335 +//User can login the HP0D, able to access other Web Pages except miner page//
637 637  
638 -===== 6.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
639 639  
640 -(% style="text-align:center" %)
641 -[[image:1651832742262-209.png||height="297" width="365"]]
338 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
642 642  
643 - Please ensure that you enter the correct wallet address and that your network is up and running, the user can
644 644  
645 - click the button of ‘Clean’ to re-generate the QR Code.
341 +1.
342 +11. Onboarding ~-~- Some parameters in miner page show timeout
646 646  
344 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
647 647  
648 -===== 6.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
346 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
649 649  
650 -(% style="text-align:center" %)
651 -[[image:1651832811038-780.png||height="462" width="216"]]
348 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
652 652  
653 - If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
350 +//It might relate to the network where might up to 10mins//
654 654  
655 - please contact us to help you solve.
656 656  
353 +1.
354 +11. Onboarding – Bad Gaterway
657 657  
658 -===== 6.8 Onboarding – MAC address is being refreshed after scan QR Code =====
356 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
659 659  
660 -// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
358 +//This is caused by the process leads too long which just need to refresh the page.//
661 661  
662 - public key/ wallet address to onboarding server. Server will return the match MAC address
663 663  
664 - for this hotspot.
361 +1.
362 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
665 665  
364 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
666 666  
667 - If you don’t see MAC address, make sure your mobile has good internet connection.
366 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
668 668  
669 -(% style="text-align:center" %)
670 -[[image:1651832880009-473.png]]
671 671  
369 +1.
370 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
672 672  
673 -===== 6.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
372 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
674 674  
675 - This is caused by the server connection delay, which does not affect the normal use.
374 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
676 676  
677 677  
678 -(% style="text-align:center" %)
679 -[[image:1651832959907-357.png]]
377 +1.
378 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
680 680  
681 -===== 6.10 Mobile APP crash after scan the QR Code? =====
380 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
682 682  
683 -* Make sure you have input the correct Wallet address to generate QR Code.
684 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
685 -* Make sure your mobile app’s relevant permission are enabled.
686 -* Known: The Android 11 version may cause this kind of issue.
382 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
687 687  
384 +
688 688  1.
386 +11. Onboarding – MAC address is being refreshed after scan QR Code
387 +
388 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
389 +
390 +
391 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
392 +
393 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
394 +
395 +
396 +
397 +
398 +1.
399 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
400 +
401 +//This is caused by the server connection delay, which does not affect the normal use.//
402 +
403 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
404 +
405 +
406 +*
407 +*1. Mobile APP crash after scan the QR Code?
408 +* //Make sure you have input the correct Wallet address to generate QR Code.//
409 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
410 +* //Make sure your mobile app’s relevant permission are enabled.//
411 +* //Known: The Android 11 version may cause this kind of issue.//
412 +
413 +
414 +1.
689 689  11. Why the frequency/region is not the same what I purchased?
690 690  
691 691  //Each HP0D is inspected and configured prior to shipping.//
... ... @@ -712,6 +712,7 @@
712 712  
713 713  1. Supports
714 714  
441 +
715 715  //If you are experiencing issues and can’t solve, you can send mail to//
716 716  
717 717  [[//support@dragino.com//>>mailto:support@dragino.com]]
... ... @@ -723,6 +723,7 @@
723 723  
724 724  1. Order Info
725 725  
453 +
726 726  **HP0D-XXX**
727 727  
728 728  **XXX**: Frequency Band
... ... @@ -730,6 +730,8 @@
730 730  * 868: For Bands: EU868,IN865
731 731  * 915: For Bands: US915,AU915,AS923,KR920
732 732  
461 +
462 +
733 733  1. Manufacturer Info
734 734  
735 735  **Shenzhen Dragino Technology Development co. LTD**
... ... @@ -756,3 +756,5 @@
756 756  
757 757  
758 758  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
489 +
490 +
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