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Last modified by Xiaoling on 2024/10/21 15:44
From version 65.2
edited by Edwin Chen
on 2022/05/07 10:23
Change comment: There is no comment for this version
To version 24.1
edited by Xiaoling
on 2022/05/06 14:30
Change comment: There is no comment for this version

Summary

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Author
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1 -XWiki.Edwin
1 +XWiki.Xiaoling
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1 1  
2 2  
3 +
3 3  (% style="text-align:center" %)
4 4  [[image:1651802206983-860.png||height="645" width="602"]]
5 5  
6 6  
7 -(((
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
11 11  
12 -
13 -
14 -
15 15  {{toc/}}
16 16  
13 +==== ====
17 17  
15 +==== ====
16 +
18 18  ==== 1. Introduction ====
19 19  
20 20  ===== 1.1 What is HP0D =====
21 21  
22 -(((
23 -(((
24 -(((
25 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
26 -)))
27 -)))
21 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
28 28  
29 -(((
30 -(((
31 - Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
32 -)))
33 -)))
23 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
34 34  
35 -(((
36 -(((
37 - at low data rates.
38 -)))
39 -)))
40 -)))
25 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
41 41  
42 -(((
43 -(((
44 -(((
45 -
46 -)))
47 -)))
48 -)))
27 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
49 49  
50 -(((
51 -(((
52 -(((
53 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
54 -)))
55 -)))
56 56  
57 -(((
58 -(((
59 - ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
60 -)))
61 -)))
62 -
63 -(((
64 -(((
65 - packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
66 -)))
67 -)))
68 -
69 -(((
70 -(((
71 - HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
72 -)))
73 -)))
74 -)))
75 -
76 -(((
77 -(((
78 -(((
79 -**~ and connects max 2 x LoRaWAN servers at the same time**.
80 -)))
81 -)))
82 -)))
83 -
84 -(((
85 -(((
86 -(((
87 -
88 -)))
89 -)))
90 -)))
91 -
92 -(((
93 -(((
94 -(((
95 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
96 -)))
97 -)))
98 -
99 -(((
100 -(((
101 - for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
102 -)))
103 -)))
104 -)))
105 -
106 -(((
107 -(((
108 -(((
109 -
110 -)))
111 -)))
112 -)))
113 -
114 -(((
115 -(((
116 -(((
117 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
118 -)))
119 -)))
120 -
121 -(((
122 -(((
123 - customize the frequency bands to use in their own LoRaWAN network.
124 -)))
125 -)))
126 -)))
127 -
128 -
129 129  ===== 1.2 Specifications =====
130 130  
131 -(((
132 -(((
133 -**~ Hardware System:**
134 -)))
135 -)))
32 +**~ Hardware System:**
136 136  
137 -(((
138 -(((
139 139   Linux Part:
140 -)))
141 -)))
142 142  
143 -* (((
144 -(((
145 -Raspberry Pi 4
146 -)))
147 -)))
36 +* Raspberry Pi 4
148 148  
149 -(((
150 -(((
151 -**~ Interface:**
152 -)))
153 -)))
38 +**~ Interface:**
154 154  
155 -* (((
156 -(((
157 -10M/100M RJ45 Ports x 1
158 -)))
159 -)))
160 -* (((
161 -(((
162 -LoRaWAN Wireless
163 -)))
164 -)))
165 -* (((
166 -(((
167 -Power Input: 12V 2A, DC
168 -)))
169 -)))
40 +* 10M/100M RJ45 Ports x 1
41 +* LoRaWAN Wireless
42 +* Power Input: 12V 2A, DC
170 170  
171 -(((
172 -(((
173 -**~ Operating Condition:**
174 -)))
175 -)))
44 +**~ Operating Condition:**
176 176  
177 -* (((
178 -(((
179 -Work Temperature: -20 ~~ 65°C
180 -)))
181 -)))
182 -* (((
183 -(((
184 -Storage Temperature: -20 ~~ 65°C
185 -)))
186 -)))
187 -* (((
188 -(((
189 -Power Input: 12V 2A, DC
190 -)))
191 -)))
46 +* Work Temperature: -20 ~~ 65°C
47 +* Storage Temperature: -20 ~~ 65°C
48 +* Power Input: 12V 2A, DC
192 192  
50 +
193 193  ===== 1.3 Features =====
194 194  
195 195  * Open-Source Linux system
... ... @@ -207,80 +207,37 @@
207 207  * Include prepaid $40 onboarding cost and $10 location cost.
208 208  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
209 209  
68 +
210 210  ===== 1.4 Label info and login name =====
211 211  
212 212  
213 -[[image:1651803959860-394.png||height="500" width="375"]]
72 +(% style="text-align:center" %)
73 +[[image:1651803959860-394.png||height="653" width="490"]]
214 214  
215 215  
216 216  
217 -(((
218 -(((
219 219  **~ Label information:**
220 -)))
221 -)))
222 222  
223 -(((
224 -(((
225 -
226 -)))
227 -)))
228 228  
229 -(((
230 -(((
231 -**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
232 -)))
233 -)))
80 +**~ Device host name//~://**//      dragino-xxxxxx//
234 234  
235 -(((
236 -(((
237 -**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
238 -)))
239 -)))
82 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
240 240  
241 -(((
242 -(((
243 -**~ Miner animal name**: xxx-xxx-xxx
244 -)))
245 -)))
84 +**// Miner animal name//**//: xxx-xxx-xxx//
246 246  
247 -(((
248 -(((
249 -**~ Miner address**:          112xxxxxx
250 -)))
251 -)))
86 +**// Miner address//**//:          112xxxxxx//
252 252  
253 -(((
254 -(((
255 -**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
256 -)))
257 -)))
88 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
258 258  
259 -(((
260 -(((
261 -**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
262 -)))
263 -)))
90 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
264 264  
265 -(((
266 -(((
267 -**~ SN**:  device serial number.
268 -)))
269 -)))
92 +**~ SN**//:  device serial number.//
270 270  
271 271  
272 272  ==== 2. Quick Start & Onboarding ====
273 273  
274 -(((
275 -(((
276 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after
277 -)))
97 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
278 278  
279 -(((
280 - connecting to its Wi-Fi network, or via its WAN Ethernet port.
281 -)))
282 -)))
283 -
284 284  (% class="wikigeneratedid" id="H-2" %)
285 285  (((
286 286  
... ... @@ -290,88 +290,35 @@
290 290  
291 291  ====== 2.1.1 via HP0D’s Access Point. ======
292 292  
293 -(((
294 -(((
295 - At the first boot of HP0D, it will auto generate a Wi-Fi network
108 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
296 296  
297 -[[image:1651804327535-321.png||height="325" width="199"]]
298 -)))
299 -)))
300 300  
301 -(((
302 -(((
303 -
304 -)))
305 -)))
306 -
307 -(((
308 -(((
309 -(% class="box infomessage" %)
310 -(((
311 311   called           : **//HPD-dragino-xxxxxx//**
312 -)))
313 -)))
314 -)))
315 315  
316 -(((
317 -(((
318 -(% class="box infomessage" %)
319 -(((
320 320   with password:  **//dragino+dragino//**
321 -)))
322 -)))
323 -)))
324 324  
325 -(((
326 -(((
327 -
328 -)))
329 -)))
330 330  
331 -(((
332 -(((
333 -
334 -)))
335 -)))
336 336  
337 -(((
338 -(((
339 339   You can use a PC to connect to this Wi-Fi network. The PC will
340 -)))
341 -)))
342 342  
343 -(((
344 -(((
345 345   get an IP address 10.130.1.xxx and the HP0D has the default
346 -)))
347 -)))
348 348  
349 -(((
350 -(((
351 351   IP 10.130.1.1
352 -)))
353 -)))
354 354  
355 355  
356 356  
357 357  (% style="text-align:center" %)
358 -[[image:1651804397792-591.png||height="402" width="763"]]
126 +[[image:1651804397792-591.png]]
359 359  
360 360  
361 361  
362 362  ====== 2.1.2 Connect via HP0D hostname ======
363 363  
364 -(((
365 365   Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
366 -)))
367 367  
368 -(((
369 369   PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
370 -)))
371 371  
372 -(((
373 373   Web-UI via HP0D’s hostname.
374 -)))
375 375  
376 376  
377 377   Like: __**//http:~/~/dragino-4ba54a//**__
... ... @@ -383,26 +383,11 @@
383 383  
384 384  ====== 2.1.3 Connect via Ethernet Port ======
385 385  
386 -(((
387 -(((
388 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
389 -)))
390 -)))
148 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP  address the router has assigned to the HP0D.
391 391  
392 -(((
393 -(((
394 - router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
395 -)))
396 -)))
397 397  
398 -(((
399 -
400 -)))
151 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
401 401  
402 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
403 -
404 - or SSH access of HP0D.
405 -
406 406  (% style="text-align:center" %)
407 407  [[image:1651804782523-623.png]]
408 408  
... ... @@ -410,300 +410,226 @@
410 410  
411 411  ===== 2.2 Generate QR Code =====
412 412  
413 -(((
414 414   Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
415 -)))
416 416  
417 -(((
418 418   Note: After onboarding, this wallet will become owner of this hotspot.
419 -)))
420 420  
421 421  (% style="text-align:center" %)
422 -[[image:image-20220506140312-1.png||height="435" width="438"]]
165 +[[image:image-20220506140312-1.png]]
423 423  
424 424  
168 +
425 425  ===== 2.3 Onboarding Hotspot =====
426 426  
427 -(((
428 428   ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
429 -)))
430 430  
431 -(((
432 432   Note: the APP version need to be greater than 3.11.
433 -)))
434 434  
435 -(((
436 -
437 -)))
175 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
438 438  
439 -(((
440 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
441 -)))
442 -
443 -(((
444 - the ‘DRAGINO Miner HP0D’
445 -)))
446 -
447 447   [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
448 448  
449 449   3. Scan the QR Code you generated in the previous step.
450 450  
451 -(% style="text-align:center" %)
452 -[[image:1651828211026-220.png||height="405" width="191"]]
453 453  
454 454   4. Onboarding your device
455 455  
456 - Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
184 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
457 457  
458 - mobile to onboarding server might have issue.
459 -
460 460   [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
461 461  
462 - [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
463 463  
464 464  
465 -5. Check onboarding status
466 466  
467 - You can check from mobile:
468 468  
469 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
470 470  
471 - You can also see the hotspot status in below link:
193 +1. Check onboarding status
472 472  
473 - https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
195 +You can check from mobile:
474 474  
475 - Example:
197 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
476 476  
477 - Green Synced means hotspot works normal.
199 +You can also see the hotspot status in below link:
478 478  
479 -(% style="text-align:center" %)
480 -[[image:1651828427715-679.png||height="374" width="635"]]
201 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
481 481  
203 +Example:
482 482  
483 -===== 2.4 Set the Port Forwarding =====
205 +Green Synced means hotspot works normal.
484 484  
485 -(((
486 - Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
487 -)))
207 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
488 488  
489 -(((
490 - it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
491 -)))
492 492  
493 -(((
494 - you may have.
495 -)))
496 496  
497 -(% style="text-align:center" %)
498 -[[image:1651828514449-658.png]]
499 499  
500 -(((
501 -
502 -)))
503 503  
504 -(((
505 - Note: Please refer to more detailed Settings
506 -)))
213 +1.
214 +11. Set the Port Forwarding
507 507  
508 -(((
509 - [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
510 -)))
216 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
511 511  
512 -(((
513 - [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
514 -)))
218 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
515 515  
516 516  
517 -==== 3. Check the configuration of HP0D ====
221 +Note: Please refer to more detailed Settings
518 518  
519 -===== 3.1 LoRa frequency configuration =====
223 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
520 520  
521 -(% style="text-align:center" %)
522 -[[image:1651828687205-178.png||height="323" width="657"]]
225 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
523 523  
524 524  
525 525  
526 -===== 3.2 Check the LoRaWAN serveraddress =====
527 527  
528 528  
529 -(% style="text-align:center" %)
530 -[[image:1651828703680-156.png||height="349" width="672"]]
231 +1. Check the configuration of HP0D
232 +11. LoRa frequency configuration
531 531  
234 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
532 532  
533 -===== 3.3 Check Miner configuration =====
236 +1.
237 +11. Check the LoRaWAN serveraddress.
534 534  
535 -(% style="text-align:center" %)
536 -[[image:image-20220506181408-1.png||height="451" width="513"]]
239 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
537 537  
538 -**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
539 539  
540 -**~ button of Update, and then wait 10mins to check here,**
541 541  
542 542  
543 -==== 4. Installation of Antenna ====
544 544  
545 -(((
546 - HP0D use Fiber Glass Antenna.
547 -)))
548 548  
549 -(% style="text-align:center" %)
550 -[[image:1651832158606-882.png]]
551 551  
552 -(((
553 -
554 -)))
555 555  
556 -(((
557 -
558 -)))
559 559  
560 -(((
561 - User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
562 -)))
249 +1.
250 +11. Check Miner configuration
563 563  
564 -(((
565 - to antenna and install as below:
566 -)))
252 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
567 567  
568 -(((
569 -(% style="text-align:center" %)
570 -[[image:1651832205608-998.png||height="349" width="198"]]
571 -)))
254 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
572 572  
573 -==== 5. SSH Access for Linux console ====
574 574  
575 -(((
576 - IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
577 -)))
578 578  
579 -(((
580 - Port:         22
581 -)))
582 582  
583 -(((
584 - User Name:      **root**
585 -)))
586 586  
587 -(((
588 - Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
589 -)))
260 +1. Installation of Antenna
590 590  
591 -(((
592 -
593 -)))
262 +HP0D use Fiber Glass Antenna.
594 594  
595 -(((
596 - After logging in, you will be in the Linux console and can enter commands as shown below.
597 -)))
264 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
598 598  
599 -(% style="text-align:center" %)
600 -[[image:1651832284160-991.png]]
266 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
601 601  
602 602  
269 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
603 603  
604 604  
605 -==== 6. Trouble Shootings ====
606 606  
607 -===== 6.1 How to get a wallet address? =====
608 608  
609 -// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
610 610  
275 +1. SSH Access for Linux console
611 611  
612 -===== 6.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
277 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
613 613  
614 -(((
615 - User can login the HP0D, able to access other Web Pages except miner page
616 -)))
279 +Port:         22
617 617  
618 -(((
619 - If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
620 -)))
281 +User Name:      **root**
621 621  
283 +Password:         **Randomly generated （found on device’s label ）**
622 622  
623 -===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout =====
624 624  
625 -(% style="text-align:center" %)
626 -[[image:image-20220506182042-2.png||height="250" width="516"]]
286 +After logging in, you will be in the Linux console and can enter commands as shown below.
627 627  
628 -(% style="text-align:center" %)
629 -[[image:1651832455372-647.png||height="224" width="520"]]
288 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
630 630  
631 631  
632 - HP0D is establish connection to Helium server and not finished. And you might see above.
633 633  
634 - It might relate to the network where might up to 10mins
635 635  
293 +1. Trouble Shootings
294 +11. How to get a wallet address?
636 636  
637 -===== 6.4 Onboarding – Bad Gaterway =====
296 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
638 638  
639 -(% style="text-align:center" %)
640 -[[image:1651832583790-633.png]]
641 641  
642 - This is caused by the process leads too long which just need to refresh the page.
299 +1.
300 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
643 643  
302 +//User can login the HP0D, able to access other Web Pages except miner page//
644 644  
645 -6.5 Onboarding ~-~- Why did QR Code generate is aways fail?
646 646  
647 -(% style="text-align:center" %)
648 -[[image:image-20220506182424-3.png]]
305 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
649 649  
650 - This may be related to the current block height, if the device is synchronizing to the latest height or if the
651 651  
652 - device block height is much lower than the current height as the above picture like '1 1', the QR code
308 +1.
309 +11. Onboarding ~-~- Some parameters in miner page show timeout
653 653  
654 - generation may fail.
311 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
655 655  
313 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
656 656  
657 -===== 6.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
315 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
658 658  
659 -(% style="text-align:center" %)
660 -[[image:1651832742262-209.png||height="297" width="365"]]
317 +//It might relate to the network where might up to 10mins//
661 661  
662 - Please ensure that you enter the correct wallet address and that your network is up and running, the user can
663 663  
664 - click the button of ‘Clean’ to re-generate the QR Code.
320 +1.
321 +11. Onboarding – Bad Gaterway
665 665  
323 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
666 666  
667 -===== 6.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
325 +//This is caused by the process leads too long which just need to refresh the page.//
668 668  
669 -(% style="text-align:center" %)
670 -[[image:1651832811038-780.png||height="462" width="216"]]
671 671  
672 - If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
328 +1.
329 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
673 673  
674 - please contact us to help you solve.
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
675 675  
333 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
676 676  
677 -===== 6.8 Onboarding – MAC address is being refreshed after scan QR Code =====
678 678  
679 -// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
336 +1.
337 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
680 680  
681 - public key/ wallet address to onboarding server. Server will return the match MAC address
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
682 682  
683 - for this hotspot.
341 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
684 684  
685 685  
686 - If you don’t see MAC address, make sure your mobile has good internet connection.
344 +1.
345 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
687 687  
688 -(% style="text-align:center" %)
689 -[[image:1651832880009-473.png]]
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
690 690  
349 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
691 691  
692 -===== 6.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
693 693  
694 - This is caused by the server connection delay, which does not affect the normal use.
352 +1.
353 +11. Onboarding – MAC address is being refreshed after scan QR Code
695 695  
355 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
696 696  
697 -(% style="text-align:center" %)
698 -[[image:1651832959907-357.png]]
699 699  
700 -===== 6.10 Mobile APP crash after scan the QR Code? =====
358 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
701 701  
702 -* Make sure you have input the correct Wallet address to generate QR Code.
703 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
704 -* Make sure your mobile app’s relevant permission are enabled.
705 -* Known: The Android 11 version may cause this kind of issue.
360 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
706 706  
362 +
363 +
364 +
365 +1.
366 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
367 +
368 +//This is caused by the server connection delay, which does not affect the normal use.//
369 +
370 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
371 +
372 +
373 +*
374 +*1. Mobile APP crash after scan the QR Code?
375 +* //Make sure you have input the correct Wallet address to generate QR Code.//
376 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
377 +* //Make sure your mobile app’s relevant permission are enabled.//
378 +* //Known: The Android 11 version may cause this kind of issue.//
379 +
707 707  1.
708 708  11. Why the frequency/region is not the same what I purchased?
709 709  
... ... @@ -775,3 +775,4 @@
775 775  
776 776  
777 777  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
451 +
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