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edited by Edwin Chen
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edited by Xiaoling
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1 -XWiki.Edwin
1 +XWiki.Xiaoling
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1 1  
2 2  
3 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png]]
4 +
3 3  (% style="text-align:center" %)
4 -[[image:1651802206983-860.png||height="645" width="602"]]
6 +[[image:1651802206983-860.png]]
5 5  
6 6  
7 -(((
8 -**HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
11 11  
11 +**HP0D Full Hotspot for Helium User Manual**
12 12  
13 +[[image:1651802187690-980.png]]
13 13  
15 +Document Version: 1.1
14 14  
15 -{{toc/}}
16 16  
18 +|**Version**|**Description**|**Date**
19 +|1.0|Release|2022-Apr-8
20 +|1.1|Add trouble shootings|2022-Apr-24
21 +| | |
22 +| | |
23 +| | |
24 +| | |
17 17  
18 -==== 1. Introduction ====
19 19  
20 -===== 1.1 What is HP0D =====
21 21  
22 -(((
23 -(((
24 -(((
25 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
26 -)))
27 -)))
28 28  
29 -(((
30 -(((
31 - Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
32 -)))
33 -)))
34 34  
35 -(((
36 -(((
37 - at low data rates.
38 -)))
39 -)))
40 -)))
41 41  
42 -(((
43 -(((
44 -(((
45 -
46 -)))
47 -)))
48 -)))
31 +~1. Introduction
49 49  
50 -(((
51 -(((
52 -(((
53 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
54 -)))
55 -)))
33 + 1.1 What is HP0D
56 56  
57 -(((
58 -(((
59 - ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
60 -)))
61 -)))
35 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
62 62  
63 -(((
64 -(((
65 - packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
66 -)))
67 -)))
37 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
68 68  
69 -(((
70 -(((
71 - HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
72 -)))
73 -)))
74 -)))
39 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
75 75  
76 -(((
77 -(((
78 -(((
79 -**~ and connects max 2 x LoRaWAN servers at the same time**.
80 -)))
81 -)))
82 -)))
41 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
83 83  
84 -(((
85 -(((
86 -(((
87 -
88 -)))
89 -)))
90 -)))
91 91  
92 -(((
93 -(((
94 -(((
95 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
96 -)))
97 -)))
98 98  
99 -(((
100 -(((
101 - for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
102 -)))
103 -)))
104 -)))
105 105  
106 -(((
107 -(((
108 -(((
109 -
110 -)))
111 -)))
112 -)))
46 +1.
47 +11. Specifications
113 113  
114 -(((
115 -(((
116 -(((
117 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
118 -)))
119 -)))
49 +**Hardware System:**
120 120  
121 -(((
122 -(((
123 - customize the frequency bands to use in their own LoRaWAN network.
124 -)))
125 -)))
126 -)))
51 + Linux Part:
127 127  
53 +* Raspberry Pi 4
128 128  
129 -===== 1.2 Specifications =====
130 130  
131 -(((
132 -(((
133 -**~ Hardware System:**
134 -)))
135 -)))
56 +**Interface:**
136 136  
137 -(((
138 -(((
139 - Linux Part:
140 -)))
141 -)))
58 +* 10M/100M RJ45 Ports x 1
59 +* LoRaWAN Wireless
60 +* Power Input: 12V 2A, DC
142 142  
143 -* (((
144 -(((
145 -Raspberry Pi 4
146 -)))
147 -)))
148 148  
149 -(((
150 -(((
151 -**~ Interface:**
152 -)))
153 -)))
63 +**Operating Condition:**
154 154  
155 -* (((
156 -(((
157 -10M/100M RJ45 Ports x 1
158 -)))
159 -)))
160 -* (((
161 -(((
162 -LoRaWAN Wireless
163 -)))
164 -)))
165 -* (((
166 -(((
167 -Power Input: 12V 2A, DC
168 -)))
169 -)))
65 +* Work Temperature: -20 ~~ 65°C
66 +* Storage Temperature: -20 ~~ 65°C
67 +* Power Input: 12V 2A, DC
170 170  
171 -(((
172 -(((
173 -**~ Operating Condition:**
174 -)))
175 -)))
176 176  
177 -* (((
178 -(((
179 -Work Temperature: -20 ~~ 65°C
180 -)))
181 -)))
182 -* (((
183 -(((
184 -Storage Temperature: -20 ~~ 65°C
185 -)))
186 -)))
187 -* (((
188 -(((
189 -Power Input: 12V 2A, DC
190 -)))
191 -)))
192 192  
193 -===== 1.3 Features =====
194 194  
72 +*
73 +*1. Features
195 195  * Open-Source Linux system
196 196  * RPi4 with 2G /4G or 8G RAM
197 197  * Managed by Web GUI, SSH via Internet
... ... @@ -207,504 +207,332 @@
207 207  * Include prepaid $40 onboarding cost and $10 location cost.
208 208  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
209 209  
210 -===== 1.4 Label info and login name =====
211 211  
212 212  
213 -[[image:1651803959860-394.png||height="500" width="375"]]
214 214  
215 215  
216 216  
217 -(((
218 -(((
219 -**~ Label information:**
220 -)))
221 -)))
94 +1.
95 +11. Label info and login name
222 222  
223 -(((
224 -(((
225 -
226 -)))
227 -)))
97 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg]]
228 228  
229 -(((
230 -(((
231 -**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
232 -)))
233 -)))
234 234  
235 -(((
236 -(((
237 -**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
238 -)))
239 -)))
100 +**Label information:**
240 240  
241 -(((
242 -(((
243 -**~ Miner animal name**: xxx-xxx-xxx
244 -)))
245 -)))
246 246  
247 -(((
248 -(((
249 -**~ Miner address**:          112xxxxxx
250 -)))
251 -)))
103 +**Device host name//~://**// dragino-xxxxxx//
252 252  
253 -(((
254 -(((
255 -**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
256 -)))
257 -)))
105 +**Band**//:                             US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
258 258  
259 -(((
260 -(((
261 -**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
262 -)))
263 -)))
107 +**//Miner animal name//**//: xxx-xxx-xxx//
264 264  
265 -(((
266 -(((
267 -**~ SN**:  device serial number.
268 -)))
269 -)))
109 +**//Miner address//**//:          112xxxxxx//
270 270  
111 +**Eth MAC address**//: A8: 40: 41: EF: FE: CD//
271 271  
272 -==== 2. Quick Start & Onboarding ====
113 +**Login**//:                         root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
273 273  
274 -(((
275 -(((
276 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after
277 -)))
115 +**SN**//: device serial number.//
278 278  
279 -(((
280 - connecting to its Wi-Fi network, or via its WAN Ethernet port.
281 -)))
282 -)))
283 283  
284 -(% class="wikigeneratedid" id="H-2" %)
285 -(((
286 -
287 -)))
288 288  
289 -===== 2.1  Connect HP0D Web UI =====
290 290  
291 -====== 2.1.1 via HP0D’s Access Point. ======
120 +1. Quick Start & Onboarding
292 292  
293 -(((
294 -(((
295 - At the first boot of HP0D, it will auto generate a Wi-Fi network
122 +The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
296 296  
297 -[[image:1651804327535-321.png||height="325" width="199"]]
298 -)))
299 -)))
300 300  
301 -(((
302 -(((
303 -
304 -)))
305 -)))
125 +1.
126 +11. Connect HP0D Web UI
127 +111. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image003.png]] via HP0D’s Access Point.
306 306  
307 -(((
308 -(((
309 -(% class="box infomessage" %)
310 -(((
311 - called           : **//HPD-dragino-xxxxxx//**
312 -)))
313 -)))
314 -)))
129 +At the first boot of HP0D, it will auto generate a Wi-Fi network
315 315  
316 -(((
317 -(((
318 -(% class="box infomessage" %)
319 -(((
320 - with password:  **//dragino+dragino//**
321 -)))
322 -)))
323 -)))
324 324  
325 -(((
326 -(((
327 -
328 -)))
329 -)))
330 330  
331 -(((
332 -(((
333 -
334 -)))
335 -)))
336 336  
337 -(((
338 -(((
339 - You can use a PC to connect to this Wi-Fi network. The PC will
340 -)))
341 -)))
342 342  
343 -(((
344 -(((
345 - get an IP address 10.130.1.xxx and the HP0D has the default
346 -)))
347 -)))
135 + called           : **//HPD-dragino-xxxxxx//**
348 348  
349 -(((
350 -(((
351 - IP 10.130.1.1
352 -)))
353 -)))
137 +with password:  **//dragino+dragino//**
354 354  
355 355  
356 356  
357 -(% style="text-align:center" %)
358 -[[image:1651804397792-591.png||height="402" width="763"]]
141 +You can use a PC to connect to this Wi-Fi network. The PC will
359 359  
143 +get an IP address 10.130.1.xxx and the HP0D has the default
360 360  
145 +IP 10.130.1.1
361 361  
362 -====== 2.1.2 Connect via HP0D hostname ======
363 363  
364 -(((
365 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
366 -)))
148 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image004.png]]
367 367  
368 -(((
369 - PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
370 -)))
371 371  
372 -(((
373 - Web-UI via HP0D’s hostname.
374 -)))
375 375  
376 376  
377 - Like: __**//http:~/~/dragino-4ba54a//**__
153 +1.
154 +11.
155 +111. Connect via HP0D hostname
378 378  
157 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
379 379  
380 -(% style="text-align:center" %)
381 -[[image:1651804629009-699.png]]
159 +PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
382 382  
161 +Web-UI via HP0D’s hostname.
383 383  
384 -====== 2.1.3 Connect via Ethernet Port ======
385 385  
386 -(((
387 -(((
388 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
389 -)))
390 -)))
164 +Like: **//http:~/~/dragino-4ba54a//**
391 391  
392 -(((
393 -(((
394 - router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
395 -)))
396 -)))
166 + [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image005.png]]
397 397  
398 -(((
399 -
400 -)))
401 401  
402 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
169 +1.
170 +11.
171 +111. Connect via Ethernet Port
403 403  
404 - or SSH access of HP0D.
405 405  
406 -(% style="text-align:center" %)
407 -[[image:1651804782523-623.png]]
174 +Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
408 408  
409 409  
177 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
410 410  
411 -===== 2.2 Generate QR Code =====
179 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image006.png]]
412 412  
413 -(((
414 - Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
415 -)))
416 416  
417 -(((
418 - Note: After onboarding, this wallet will become owner of this hotspot.
419 -)))
420 420  
421 -(% style="text-align:center" %)
422 -[[image:image-20220506140312-1.png||height="435" width="438"]]
183 +1.
184 +11. Generate QR Code
423 423  
186 +Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
424 424  
425 -===== 2.3 Onboarding Hotspot =====
188 +Note: After onboarding, this wallet will become owner of this hotspot.
426 426  
427 -(((
428 - ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
429 -)))
190 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
430 430  
431 -(((
432 - Note: the APP version need to be greater than 3.11.
433 -)))
434 434  
435 -(((
436 -
437 -)))
438 438  
439 -(((
440 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
441 -)))
442 442  
443 -(((
444 - the ‘DRAGINO Miner HP0D’
445 -)))
195 +1.
196 +11. Onboarding Hotspot
197 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
446 446  
447 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
199 +Note: the APP version need to be greater than 3.11.
448 448  
449 - 3. Scan the QR Code you generated in the previous step.
450 450  
451 -(% style="text-align:center" %)
452 -[[image:1651828211026-220.png||height="405" width="191"]]
202 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
203 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
453 453  
454 - 4. Onboarding your device
455 455  
456 - Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
206 +1. Scan the QR Code you generated in the previous step.
457 457  
458 - mobile to onboarding server might have issue.
208 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
459 459  
460 - [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
461 461  
462 - [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
211 +1. Onboarding your device
463 463  
213 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
464 464  
465 -5. Check onboarding status
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
466 466  
467 - You can check from mobile:
468 468  
469 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
218 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
470 470  
471 - You can also see the hotspot status in below link:
472 472  
473 - https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
474 474  
475 - Example:
476 476  
477 - Green Synced means hotspot works normal.
223 +1. Check onboarding status
478 478  
479 -(% style="text-align:center" %)
480 -[[image:1651828427715-679.png||height="374" width="635"]]
225 +You can check from mobile:
481 481  
227 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
482 482  
483 -===== 2.4 Set the Port Forwarding =====
229 +You can also see the hotspot status in below link:
484 484  
485 -(((
486 - Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
487 -)))
231 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
488 488  
489 -(((
490 - it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
491 -)))
233 +Example:
492 492  
493 -(((
494 - you may have.
495 -)))
235 +Green Synced means hotspot works normal.
496 496  
497 -(% style="text-align:center" %)
498 -[[image:1651828514449-658.png]]
237 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
499 499  
500 -(((
501 -
502 -)))
503 503  
504 -(((
505 - Note: Please refer to more detailed Settings
506 -)))
507 507  
508 -(((
509 - [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
510 -)))
511 511  
512 -(((
513 - [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
514 -)))
515 515  
243 +1.
244 +11. Set the Port Forwarding
516 516  
517 -==== 3. Check the configuration of HP0D ====
518 518  
519 -===== 3.1 LoRa frequency configuration =====
247 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
520 520  
521 -(% style="text-align:center" %)
522 -[[image:1651828687205-178.png||height="323" width="657"]]
249 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
523 523  
524 524  
252 +Note: Please refer to more detailed Settings
525 525  
526 -===== 3.2 Check the LoRaWAN serveraddress =====
254 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
527 527  
256 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
528 528  
529 -(% style="text-align:center" %)
530 -[[image:1651828703680-156.png||height="349" width="672"]]
531 531  
532 532  
533 -===== 3.3 Check Miner configuration =====
534 534  
535 -(% style="text-align:center" %)
536 -[[image:image-20220506181408-1.png||height="451" width="513"]]
537 537  
538 -**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
262 +1. Check the configuration of HP0D
263 +11. LoRa frequency configuration
539 539  
540 -**~ button of Update, and then wait 10mins to check here,**
541 541  
266 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
542 542  
543 -==== 4. Installation of Antenna ====
268 +1.
269 +11. Check the LoRaWAN serveraddress.
544 544  
545 -(((
546 - HP0D use Fiber Glass Antenna.
547 -)))
271 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
548 548  
549 -(% style="text-align:center" %)
550 -[[image:1651832158606-882.png]]
551 551  
552 -(((
553 -
554 -)))
555 555  
556 -(((
557 -
558 -)))
559 559  
560 -(((
561 - User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
562 -)))
563 563  
564 -(((
565 - to antenna and install as below:
566 -)))
567 567  
568 -(((
569 -(% style="text-align:center" %)
570 -[[image:1651832205608-998.png||height="349" width="198"]]
571 -)))
572 572  
573 -==== 5. SSH Access for Linux console ====
574 574  
575 -(((
576 - IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
577 -)))
578 578  
579 -(((
580 - Port:         22
581 -)))
281 +1.
282 +11. Check Miner configuration
582 582  
583 -(((
584 - User Name:      **root**
585 -)))
284 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
586 586  
587 -(((
588 - Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
589 -)))
286 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
590 590  
591 -(((
592 -
593 -)))
594 594  
595 -(((
596 - After logging in, you will be in the Linux console and can enter commands as shown below.
597 -)))
598 598  
599 -(% style="text-align:center" %)
600 -[[image:1651832284160-991.png]]
601 601  
602 602  
292 +1. Installation of Antenna
603 603  
294 +HP0D use Fiber Glass Antenna.
604 604  
605 -==== 6. Trouble Shootings ====
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
606 606  
607 -===== 6.1 How to get a wallet address? =====
298 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
608 608  
609 -// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
610 610  
301 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
611 611  
612 -===== 6.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
613 613  
614 -(((
615 - User can login the HP0D, able to access other Web Pages except miner page
616 -)))
617 617  
618 -(((
619 - If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
620 -)))
621 621  
622 622  
623 -===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout =====
307 +1. SSH Access for Linux console
624 624  
625 -(% style="text-align:center" %)
626 -[[image:image-20220506182042-2.png||height="250" width="516"]]
309 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
627 627  
628 -(% style="text-align:center" %)
629 -[[image:1651832455372-647.png||height="224" width="520"]]
311 +Port:         22
630 630  
313 +User Name:      **root**
631 631  
632 - HP0D is establish connection to Helium server and not finished. And you might see above.
315 +Password:         **Randomly generated （found on device’s label ）**
633 633  
634 - It might relate to the network where might up to 10mins
635 635  
318 +After logging in, you will be in the Linux console and can enter commands as shown below.
636 636  
637 -===== 6.4 Onboarding – Bad Gaterway =====
320 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
638 638  
639 -(% style="text-align:center" %)
640 -[[image:1651832583790-633.png]]
641 641  
642 - This is caused by the process leads too long which just need to refresh the page.
643 643  
644 644  
645 -6.5 Onboarding ~-~- Why did QR Code generate is aways fail?
325 +1. Trouble Shootings
326 +11. How to get a wallet address?
646 646  
647 -(% style="text-align:center" %)
648 -[[image:image-20220506182424-3.png]]
328 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
649 649  
650 - This may be related to the current block height, if the device is synchronizing to the latest height or if the
651 651  
652 - device block height is much lower than the current height as the above picture like '1 1', the QR code
331 +1.
332 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
653 653  
654 - generation may fail.
655 655  
335 +//User can login the HP0D, able to access other Web Pages except miner page//
656 656  
657 -===== 6.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
658 658  
659 -(% style="text-align:center" %)
660 -[[image:1651832742262-209.png||height="297" width="365"]]
338 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
661 661  
662 - Please ensure that you enter the correct wallet address and that your network is up and running, the user can
663 663  
664 - click the button of ‘Clean’ to re-generate the QR Code.
341 +1.
342 +11. Onboarding ~-~- Some parameters in miner page show timeout
665 665  
344 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
666 666  
667 -===== 6.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
346 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
668 668  
669 -(% style="text-align:center" %)
670 -[[image:1651832811038-780.png||height="462" width="216"]]
348 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
671 671  
672 - If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
350 +//It might relate to the network where might up to 10mins//
673 673  
674 - please contact us to help you solve.
675 675  
353 +1.
354 +11. Onboarding – Bad Gaterway
676 676  
677 -===== 6.8 Onboarding – MAC address is being refreshed after scan QR Code =====
356 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
678 678  
679 -// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
358 +//This is caused by the process leads too long which just need to refresh the page.//
680 680  
681 - public key/ wallet address to onboarding server. Server will return the match MAC address
682 682  
683 - for this hotspot.
361 +1.
362 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
684 684  
364 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
685 685  
686 - If you don’t see MAC address, make sure your mobile has good internet connection.
366 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
687 687  
688 -(% style="text-align:center" %)
689 -[[image:1651832880009-473.png]]
690 690  
369 +1.
370 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
691 691  
692 -===== 6.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
372 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
693 693  
694 - This is caused by the server connection delay, which does not affect the normal use.
374 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
695 695  
696 696  
697 -(% style="text-align:center" %)
698 -[[image:1651832959907-357.png]]
377 +1.
378 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
699 699  
700 -===== 6.10 Mobile APP crash after scan the QR Code? =====
380 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
701 701  
702 -* Make sure you have input the correct Wallet address to generate QR Code.
703 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
704 -* Make sure your mobile app’s relevant permission are enabled.
705 -* Known: The Android 11 version may cause this kind of issue.
382 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
706 706  
384 +
707 707  1.
386 +11. Onboarding – MAC address is being refreshed after scan QR Code
387 +
388 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
389 +
390 +
391 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
392 +
393 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
394 +
395 +
396 +
397 +
398 +1.
399 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
400 +
401 +//This is caused by the server connection delay, which does not affect the normal use.//
402 +
403 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
404 +
405 +
406 +*
407 +*1. Mobile APP crash after scan the QR Code?
408 +* //Make sure you have input the correct Wallet address to generate QR Code.//
409 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
410 +* //Make sure your mobile app’s relevant permission are enabled.//
411 +* //Known: The Android 11 version may cause this kind of issue.//
412 +
413 +
414 +1.
708 708  11. Why the frequency/region is not the same what I purchased?
709 709  
710 710  //Each HP0D is inspected and configured prior to shipping.//
... ... @@ -731,6 +731,7 @@
731 731  
732 732  1. Supports
733 733  
441 +
734 734  //If you are experiencing issues and can’t solve, you can send mail to//
735 735  
736 736  [[//support@dragino.com//>>mailto:support@dragino.com]]
... ... @@ -742,6 +742,7 @@
742 742  
743 743  1. Order Info
744 744  
453 +
745 745  **HP0D-XXX**
746 746  
747 747  **XXX**: Frequency Band
... ... @@ -749,6 +749,8 @@
749 749  * 868: For Bands: EU868,IN865
750 750  * 915: For Bands: US915,AU915,AS923,KR920
751 751  
461 +
462 +
752 752  1. Manufacturer Info
753 753  
754 754  **Shenzhen Dragino Technology Development co. LTD**
... ... @@ -775,3 +775,5 @@
775 775  
776 776  
777 777  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
489 +
490 +
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