<
From version < 65.1 >
edited by Xiaoling
on 2022/05/06 18:29
To version < 64.1 >
edited by Xiaoling
on 2022/05/06 18:29
>
Change comment: Uploaded new attachment "1651832959907-357.png", version {1}

Summary

Details

Page properties
Content
... ... @@ -613,7 +613,7 @@
613 613  )))
614 614  
615 615  
616 -===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout =====
616 +===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout  =====
617 617  
618 618  (% style="text-align:center" %)
619 619  [[image:image-20220506182042-2.png||height="250" width="516"]]
... ... @@ -635,69 +635,59 @@
635 635   This is caused by the process leads too long which just need to refresh the page.
636 636  
637 637  
638 -6.5 Onboarding ~-~- Why did QR Code generate is aways fail?
638 +1.
639 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
639 639  
640 -(% style="text-align:center" %)
641 -[[image:image-20220506182424-3.png]]
641 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
642 642  
643 - This may be related to the current block height, if the device is synchronizing to the latest height or if the
643 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
644 644  
645 - device block height is much lower than the current height as the above picture like '1 1', the QR code
646 646  
647 - generation may fail.
646 +1.
647 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
648 648  
649 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
649 649  
650 -===== 6.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
651 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
651 651  
652 -(% style="text-align:center" %)
653 -[[image:1651832742262-209.png||height="297" width="365"]]
654 654  
655 - Please ensure that you enter the correct wallet address and that your network is up and running, the user can
654 +1.
655 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
656 656  
657 - click the button of ‘Clean’ to re-generate the QR Code.
657 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
658 658  
659 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
659 659  
660 -===== 6.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
661 661  
662 -(% style="text-align:center" %)
663 -[[image:1651832811038-780.png||height="462" width="216"]]
662 +1.
663 +11. Onboarding – MAC address is being refreshed after scan QR Code
664 664  
665 - If you see the MAC Address shows the ‘Unknown where is due to the provision error,
665 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
666 666  
667 - please contact us to help you solve.
668 668  
668 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
669 669  
670 -===== 6.8 Onboarding – MAC address is being refreshed after scan QR Code =====
670 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
671 671  
672 -// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
673 673  
674 - public key/ wallet address to onboarding server. Server will return the match MAC address
675 675  
676 - for this hotspot.
677 677  
675 +1.
676 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
678 678  
679 - If you don’t see MAC address, make sure your mobile has good internet connection.
678 +//This is caused by the server connection delay, which does not affect the normal use.//
680 680  
681 -(% style="text-align:center" %)
682 -[[image:1651832880009-473.png]]
680 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
683 683  
684 684  
685 -===== 6.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
683 +*
684 +*1. Mobile APP crash after scan the QR Code?
685 +* //Make sure you have input the correct Wallet address to generate QR Code.//
686 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
687 +* //Make sure your mobile app’s relevant permission are enabled.//
688 +* //Known: The Android 11 version may cause this kind of issue.//
686 686  
687 - This is caused by the server connection delay, which does not affect the normal use.
688 -
689 -
690 -(% style="text-align:center" %)
691 -[[image:1651832959907-357.png]]
692 -
693 -===== 6.10 Mobile APP crash after scan the QR Code? =====
694 -
695 -* Make sure you have input the correct Wallet address to generate QR Code.
696 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
697 -* Make sure your mobile app’s relevant permission are enabled.
698 -* Known: The Android 11 version may cause this kind of issue.
699 -
700 -1.
690 +1.
701 701  11. Why the frequency/region is not the same what I purchased?
702 702  
703 703  //Each HP0D is inspected and configured prior to shipping.//
... ... @@ -705,7 +705,7 @@
705 705  //If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
706 706  
707 707  
708 -1.
698 +1.
709 709  11. Can use the frequency to a region where is not support?
710 710  
711 711  //Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
... ... @@ -713,7 +713,7 @@
713 713  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
714 714  
715 715  
716 -1.
706 +1.
717 717  11. Can change the frequency of the HP0D Miner?
718 718  
719 719  //We do not recommend doing this, it may damage your device//
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