Changes for page HP0D -- Full Hotspot for Helium User Manual
Last modified by Xiaoling on 2024/10/21 15:44
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... ... @@ -613,7 +613,7 @@ 613 613 ))) 614 614 615 615 616 -===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout ===== 616 +===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout ===== 617 617 618 618 (% style="text-align:center" %) 619 619 [[image:image-20220506182042-2.png||height="250" width="516"]] ... ... @@ -635,69 +635,59 @@ 635 635 This is caused by the process leads too long which just need to refresh the page. 636 636 637 637 638 -6.5 Onboarding ~-~- Why did QR Code generate is aways fail? 638 +1. 639 +11. Onboarding ~-~- Why did QR Code generate is aways fail? 639 639 640 -(% style="text-align:center" %) 641 -[[image:image-20220506182424-3.png]] 641 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]] 642 642 643 - 643 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail 644 644 645 - device block height is much lower than the current height as the above picture like '1 1', the QR code 646 646 647 - generation may fail. 646 +1. 647 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual? 648 648 649 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]] 649 649 650 - =====6.6 Onboarding~-~- WhyistheQR Code notquitethe same asthemanual?=====651 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code. 651 651 652 -(% style="text-align:center" %) 653 -[[image:1651832742262-209.png||height="297" width="365"]] 654 654 655 - Please ensure that you enter the correct wallet address and that your network is up and running, the user can 654 +1. 655 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code 656 656 657 - click thebutton of‘Clean’ to re-generatetheQR Code.657 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]] 658 658 659 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve. 659 659 660 -===== 6.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code ===== 661 661 662 - (%style="text-align:center" %)663 - [[image:1651832811038-780.png||height="462"width="216"]]662 +1. 663 +11. Onboarding – MAC address is being refreshed after scan QR Code 664 664 665 - Ifyou see theMACAddressshowsthe ‘Unknown’where isdueotheprovisionerror,665 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.// 666 666 667 - please contact us to help you solve. 668 668 668 +//If you don’t see MAC address, make sure your mobile has good internet connection.// 669 669 670 - ===== 6.8 Onboarding – MACaddress is beingrefreshedafterscan QR Code=====670 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]] 671 671 672 -// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the 673 673 674 - public key/ wallet address to onboarding server. Server will return the match MAC address 675 675 676 - for this hotspot. 677 677 675 +1. 676 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ 678 678 679 - If youdon’tseeMACaddress,makesureyourmobile hasgoodinternetconnection.678 +//This is caused by the server connection delay, which does not affect the normal use.// 680 680 681 -(% style="text-align:center" %) 682 -[[image:1651832880009-473.png]] 680 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]] 683 683 684 684 685 -===== 6.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ===== 683 +* 684 +*1. Mobile APP crash after scan the QR Code? 685 +* //Make sure you have input the correct Wallet address to generate QR Code.// 686 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.// 687 +* //Make sure your mobile app’s relevant permission are enabled.// 688 +* //Known: The Android 11 version may cause this kind of issue.// 686 686 687 - This is caused by the server connection delay, which does not affect the normal use. 688 - 689 - 690 -(% style="text-align:center" %) 691 -[[image:1651832959907-357.png]] 692 - 693 -===== 6.10 Mobile APP crash after scan the QR Code? ===== 694 - 695 -* Make sure you have input the correct Wallet address to generate QR Code. 696 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code. 697 -* Make sure your mobile app’s relevant permission are enabled. 698 -* Known: The Android 11 version may cause this kind of issue. 699 - 700 -1. 690 +1. 701 701 11. Why the frequency/region is not the same what I purchased? 702 702 703 703 //Each HP0D is inspected and configured prior to shipping.// ... ... @@ -705,7 +705,7 @@ 705 705 //If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.// 706 706 707 707 708 -1. 698 +1. 709 709 11. Can use the frequency to a region where is not support? 710 710 711 711 //Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link// ... ... @@ -713,7 +713,7 @@ 713 713 [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 714 714 715 715 716 -1. 706 +1. 717 717 11. Can change the frequency of the HP0D Miner? 718 718 719 719 //We do not recommend doing this, it may damage your device//