Changes for page HP0D -- Full Hotspot for Helium User Manual

Last modified by Xiaoling on 2024/10/21 15:44

From 62.1 to 63.1 From 65.1 to 65.2

From version 63.1

edited by Xiaoling
on 2022/05/06 18:28

Change comment: Uploaded new attachment "1651832880009-473.png", version {1}

To version 65.1

edited by Xiaoling
on 2022/05/06 18:29

Change comment: There is no comment for this version

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- 1651832959907-357.png

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@@ -613,7 +613,7 @@
  )))
--===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout        =====
++===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout  =====
  (% style="text-align:center" %)
  [[image:image-20220506182042-2.png||height="250" width="516"]]
@@ -635,59 +635,69 @@
     This is caused by the process leads too long which just need to refresh the page.
--1.
--11. Onboarding ~-~- Why did QR Code generate is aways fail?
++6.5 Onboarding ~-~- Why did QR Code generate is aways fail?
--[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
++(% style="text-align:center" %)
++[[image:image-20220506182424-3.png]]
--This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
++   This may be related to the current block height, if the device is synchronizing to the latest height or if the
++   device block height is much lower than the current height as the above picture like '1 1', the QR code
--1.
--11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
++   generation may fail.
--[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
--Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
++===== 6.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
++(% style="text-align:center" %)
++[[image:1651832742262-209.png||height="297" width="365"]]
--1.
--11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
++   Please ensure that you enter the correct wallet address and that your network is up and running, the user can
--[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
++   click the button of ‘Clean’ to re-generate the QR Code.
--If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
++===== 6.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
--1.
--11. Onboarding – MAC address is being refreshed after scan QR Code
++(% style="text-align:center" %)
++[[image:1651832811038-780.png||height="462" width="216"]]
--//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
++   If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
++   please contact us to help you solve.
--//If you don’t see MAC address, make sure your mobile has good internet connection.//
--[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
++===== 6.8 Onboarding – MAC address is being refreshed after scan QR Code =====
++// //  After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
++   public key/ wallet address to onboarding server. Server will return the match MAC address
++   for this hotspot.
--1.
--11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
--//This is caused by the server connection delay, which does not affect the normal use.//
++   If you don’t see MAC address, make sure your mobile has good internet connection.
--[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
++(% style="text-align:center" %)
++[[image:1651832880009-473.png]]
--*
--*1. Mobile APP crash after scan the QR Code?
--* //Make sure you have input the correct Wallet address to generate QR Code.//
--* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
--* //Make sure your mobile app’s relevant permission are enabled.//
--* //Known: The Android 11 version may cause this kind of issue.//
++===== 6.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
--1.
++   This is caused by the server connection delay, which does not affect the normal use.
++
++
++(% style="text-align:center" %)
++[[image:1651832959907-357.png]]
++
++===== 6.10 Mobile APP crash after scan the QR Code? =====
++
++* Make sure you have input the correct Wallet address to generate QR Code.
++* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
++* Make sure your mobile app’s relevant permission are enabled.
++* Known: The Android 11 version may cause this kind of issue.
++
++1.
 . Why the frequency/region is not the same what I purchased?
  //Each HP0D is inspected and configured prior to shipping.//
@@ -695,7 +695,7 @@
  //If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
--1.
++1.
 . Can use the frequency to a region where is not support?
  //Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
@@ -703,7 +703,7 @@
  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
--1.
++1.
 . Can change the frequency of the HP0D Miner?
  //We do not recommend doing this, it may damage your device//

1651832959907-357.png

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	1	+XWiki.Xiaoling

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Changes for page HP0D -- Full Hotspot for Helium User Manual

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